This action might not be possible to undo. Are you sure you want to continue?
Interconnec t Billing Manual
Scope: Domestic, System Billing
Page 1 of 65
Interconnect Billing Manual
Page 2 of 65
Interconnect Billing Manual
With the advent of Telecom deregulation in the country Pakistan Telecommunication Authority awarded various types of licenses to more than 100 companies ranging from Long Distance International to Local Loop Operators, Cellular Mobile Operators to Wireless Local Loop Operators, Multimedia and Broadband services. More than 12 new LDI operators plunged into the challenging business arena. While NTC and SCO also started bringing International Traffic to the country and started functioning as an LDI. And more than dozen Local Loop Operators also started functioning. Pakistan Telecommunication Company Limited, the national incumbent operator, function as both LDI with state of the art both Satellite and submarine cables world wise connectivity and as Local Loop Operator with more than 4 million fixed line subscribers and 1 million wireless local loop subscribers. PTCL is also a leading service provider to other telecom operators including CMOs by providing transit connectivity.
Page 3 of 65
Intranet provides figures for i. Less data handling. 3. figures are collected as follows 1. Both billing principles have their own merits and demerits 1. 4. Billing from Source 2. SDC provides figures for i. NGN ii. Hazards in Billing from Source: 1. Mobile to Mobile ii. BCCs provide Local Mobile and NWD Mobile figures 2.e. billing from source is more beneficial than other principles. For example for the calculation of Calling Party Pays to Mobile Operators.Interconnect Billing Manual Interconnect Billing Principles There are two main Billing principles for Interconnect settlement.. Source/Interconnect Point combined. Payer Source is clearly identified. LDI to mobile iii. Billing From Source Billing Criteria:Payable figures are collected from billing summaries of Individual Data Processing Unit of ITD & SS Region. Collection Assurance i. 1. NTC to Mobile v. as CMOs and LLO are receiving traffic on trunks groups and PTCL has segregated data all in different formats. IGEs 3. PTCL. In case where Intelligent Network exchange services are used like Toll Free. LLO to Mobile iv. 2. what ever is being paid to the Mobile Operator is collected from the originating party. PCCS to Mobile Advantages of Billing from Source:1. In case of dispute reconciliation gets very complex. Page 4 of 65 . 5. Interconnect Point Payment 3. Premium Rate Service or Prepaid Calling Cards Services. A third one is the combination of these two principles. as data is processed in individual units therefore load of processing is shared and each units handles its own data. Traffic Type is clearly known. SCO to Mobile vi.
Advantages of Interconnect Point payment:1. It bears great risk of duplicate billing as same data is available in IACHASTA as well. 3. Source/Interconnect Point combined. 3. Interconnect Point Payment. then collection assurance gets complex. Hazards in Interconnect Point Payment:1. Billing Cycle variation. Interconnect Point is that point where Trunk Group has been created with Other Licensee Operators. payment figures are generated from the Interconnect Point with OLO’s. Incomplete Numbering Plan.Interconnect Billing Manual 2. The format of data is uniform. Traffic Type assessment is difficult. Plenty of data is left for billing in next month due to incomplete numbering plan. 2. Source not known. NTC corporate bill is generated using this principle. 3. 2. If Collection is less and Payable is Greater. Therefore very careful handling is done in this principle. there is chance that payment may be made to the original subscriber company instead of mobile company where subscriber has ported his number. Dispute handling is easier. Uniformity in data. Where some figures are collected from Intelligent Networks or IGEs to collect the subscriber collection charges in interconnect billing.g. This leads to a natural dispute. 3. one unit is processing data from 24th of this month to 23th of next month and the other is processing from 1st to 31st. 2. 4. In case of Mobile Number Portability. Page 5 of 65 . as data is collected from IACHASTA. Billing Criteria:Instead of collecting figures from Source.. this principle is used. Billing Application is simpler. E.
Carrier Access Code In these call scenario telephone subscribers purchases LDI calling cards and dials LDI Carrier Access Code. The LDI CAC appears in Dilled Number or B-Party of CDR. Carrier Pre Select Telephone Subscriber purchase specific service from LDI like NWD Calls or Mobile Calls or International Calls. 2. Call By Call Select Telephone Subscriber with the help PTCL avail this service and dials Call By Call select Code. On/Off charges per operator and per line are charged by PTCL in this scenario. 1. 1 Business Process Name: Origination leg Calls Business Process: PTCL allows its PSTN subscribers and other local loop operators to use LDI as Carrier by using PTCL network for transporting calls from its own and other LL subscribers to LDI for onward carrying call to the destination. Three different types of call scenarios are available in Origination Leg Calls. So when ever a particular subscriber dials through purchased service.Interconnect Billing Manual Long Distance International Receivable Process No. PTCL routes such calls towards LDI for onward propagation. Page 6 of 65 . Call Origination Methods: Those calls which are originated from PTCL subscribers and others LLOs and uses LDI Calling Card. PTCL routes such calls towards LDI for onward propagation. allotted from PTA to the LDI operator. Such Calls are PTCL revenue and receivable to PTCL. 3.
Disputes should be raised by LDI. Reminder Notice for payment should be issued in case of non payment within due date.Interconnect Billing Manual Business Process Flow: PTCL Regulatory Affairs Instructions to start Operation LDI POIs (MSU. should be incorporated in the invoice. within 14 days of the receipt of the invoice from PTCL. Adjustments for overpayment of previous period. Post Conditions: Invoice should be generated as per RIO. if any. DTE) RIO Sign Testing Live Traffic Interconnect Implementation Raw Data Dispute Resolution Billing Computer Region Summaries Traffic Disputes Disputes Invoices Corporate Revenue Pre-Conditions: RIO should must be mutually signed Successful Interconnect Testing should must be done prior to start of service Arrears + Surcharge. Page 7 of 65 . if any. Ledger should be updated. if any. should be done prior to finalize Invoice.
3.Interconnect Billing Manual Source of Input (Data) Data comes from POIs.) Combined Exchanges 3. From POI output is Raw CDR.) ZTE Output of the system Output of the system is distributed in multiple stages. Page 8 of 65 ..) MSU (Local Exchanges) In PTCL mainly three types of switches are being used as POIs. raw Call Detail Record in binary format are provided to PTCL mediation for translation and conversion into ASCII text. Billing Cycle: Data is received from POI fortnightly. schedule 11 of RIO.) Digital Transit Exchanges 2. therefore processing in PTCL Computer Region is done fortnightly. The deadline final reports delivery to PTCL headquarters for Origination leg Calls is 10th of every month with maximum of two days relaxation in case of delay in data provisioning or other unavoidable reasons.e. 1.1.) EWSD (siemens) 2.) APL (Alcatel Pakistan Limited) 3. from SDC output is Billing Summary formally known as Settlement Document. For Call originated from PTCL subscribers Origination Charges as per following rate are being charged. Currently POIs are of three types 1. Point Of Interconnect is that telephone Exchange where SIT (Successful Interconnect Testing) is performed and Trunks are opened for telephone traffic. However Billing is issued monthly. and output from Corporate Revenue is Invoice. Billing Principles: Network usability is charged for time and distance slab as per clause 3. CDR i.
e. Local Zone :.07:30:00 to 17:59:59 Off Peak 1 :. Distance Calculation: For calculation of distance slab following zones are calculated using crow fly i. In this case PTCL will also charge transit charges as per clause 3.Metropolitan.1. length formula from point of origination i.18:00:00 to 21:29:59 Off Peak 2 :.80 to 160 km Zone 4 :. off-peak 1 and off-peak 2 according to following distribution.. Telephone exchange of the Subscribers to Point of Interconnect with the LDI operator. Zone 2 :. Peak :..4 of Schedule 11 of RIO.>160 km Time Slab Calculation: Time slabs are peak.21:30:00 to 07:29:59 LDI origination Leg Calls Scenarios: Page 9 of 65 . straight.e.25 to 80 km Zone 3 :. uses PTCL network for availing LDI services.Interconnect Billing Manual For Calls originated from other Local Loop operators which do not have direct Interconnect with LDI.
Because B-Party number will always be LDI Carrier Access Code and PTCL will have no idea that after dialing Carrier Access Code and Card # what else did the subscriber dialed? However on A-Party analysis following inferences can be generated. Wateen Telecom. Burraq etc.Interconnect Billing Manual There are no ample calls scenarios in LDI Origination leg traffic. PTCL Network usage International Tx POI Lx LDI Network PTCL LDI other Interconnect partners. International A-Party not allowed. one important distinction between LDI and Page 10 of 65 . Dancom. CMO/FLL/ WLL Other Local Loop Operator Figure 1 Important Data Scenario’s: There are some very important data scenarios that should be incorporated before finalizing settlement document. PTCL PSTN subscribers allowed to use LDI Calling Cards. PTCL V (allowed) Pascom (allowed) NTC (allowed) SCO (allowed) LLOs (allowed) Mobile not allowed except ‘1254’ Carrier Access Code of Wateen Telecom is allowed from Warid GSM. Now besides trunk group information for such mix service operators. like World Call. These checking are very important because there are some LDI operators which have FLL/WLL operator license as well.
o If “INDT-OUT” information of APL switch is a valid Carrier Access Code of LDI then Call is receivable to PTCL.. o If “CAC” i. Page 11 of 65 . o If “B-Party” of CDR is “0800” then the Calls is receivable to PTCL.Interconnect Billing Manual WLL CDR is Carrier Access Code information. As FLL/WLL have no Carrier Access Codes therefore in their CDR there should be no Carrier Access Code information. In EWSD switches this information is available in CAC field OR B-Party and in APL switches the information is available in INDT OR B-party fields. If “Trunk Out” information in a CDR is either LDI or those LLO which enjoy license for LDI service as well. package 145 of EWSD exchange is a valid Carrier Access Code of LDI then Call is receivable to PTCL. o If “B-Party” of CDR is a valid Carrier Access Code then the Calls is receivable to PTCL. then following condition should satisfy for either payable or receivable nature of CDR.e. Otherwise if all of the above conditions are false and still “Out Trunk” is a valid Trunk of LDI or LL Operators then this call is Payable by PTCL.
International Termination Domestic Termination: PTCL Network usage for Domestic Leg Traffic PTCL Network usage Lx Tx POI LDI NPA-1 LDI NPA-2 PTCL Network usage Tx POI Lx FLL/ WLL Figure 2 In case of direct Interconnect of LLOs with the LDI Operator FLL/WLL/CMO / NTC/SCO/ Pascom As shown in the figure above PTCL receives traffic from LDI operators and terminates this traffic on following 1. 1.Interconnect Billing Manual Long Distance International Receivable Process No. Other Local Loop Operators either fixed line or Wireless. 4. SCO Page 12 of 65 . Premium Rate. PTCL Wireless subscribers 3. Domestic Termination 2. 5. PTCL services like Toll Free. Mobile Operators. There are two sub business processes in Termination Leg Calls. 6. 2 Business Process Name: Termination Leg Calls Business Process: Settlement of Calls received from LDI’s for onward termination by PTCL. NTC 7. Directory Assistance etc. PTCL Fixed line subscribers 2.
Pascom including ARMY. if any. should be done prior to finalize Invoice. NAVY. Post Conditions: Invoice should be generated as per RIO. DTE) RIO Sign Testing Live Traffic Interconnect Implementation Raw Data Dispute Resolution Billing Computer Region Summaries Traffic Disputes Disputes Invoices Corporate Revenue Pre-Conditions: RIO should must be mutually signed Successful Interconnect Testing should must be done prior to start of service Arrears + Surcharge. Reminder Notice for payment should be issued in case of non payment within due date. if any. should be incorporated in the invoice. Adjustments for overpayment of previous period. PAF Business Process Flow: PTCL Regulatory Affairs Instructions to start Operation LDI POIs (MSU. Disputes should be raised by LDI. Page 13 of 65 . Ledger should be updated. if any. within 14 days of the receipt of the invoice from PTCL.Interconnect Billing Manual 8.
From SDC output is Billing Summary formally known as Settlement Document. From POI output is Raw CDR.1.e.) MSU (Local Exchanges) In PTCL mainly three types of switches are being used as POIs. Output from Corporate Revenue is Invoice.) ZTE Output of the system Output of the system is distributed in multiple stages. CDR i. The deadline of final reports delivery to PTCL headquarters for Origination leg Calls is 10th of every month with maximum of two days relaxation in case of delay in data provisioning or other unavoidable reasons. Transit Charges Page 14 of 65 . Point Of Interconnect is that telephone Exchange where SIT (Successful Interconnect Testing) is performed and Trunks are opened for telephone traffic.) APL (Alcatel Pakistan Limited) 3. Billing Cycle: Data is received from POI fortnightly. 2. 1.) Digital Transit Exchanges 2. 3.) EWSD (Siemens) 2. 1. therefore processing in PTCL Computer Region is done fortnightly. Currently POIs are of three types 1.Interconnect Billing Manual Source of Input (Data) Data comes from POIs. However Billing is issued monthly. 1. Termination Chagres 2.3. raw Call Detail Record in binary format are provided to PTCL mediation for translation and conversion into ASCII text.) Combined Exchanges 3. schedule 11 of RIO. Billing Principles: Two types of charges for PTCL network usability are applied for time and distance slab as per clause 3..
60 Rs / minute 1. Table 1 Call Type PTCL Termination Charges Peak Off Peak-1 Rs/min Rs/min 0. In this case PTCL will also charge transit charges as per clause 3.4 of Schedule 11 of RIO.10 0. Table 2 PTCL Transit Charges Call Type Peak Off Peak-1 Rs/min Rs/min 0.25 to 80 km Zone 3 :.52 0.73 0.30 0.05 0.43 National 25-80 km 1. uses PTCL network for availing LDI services.32 0.80 to 160 km Zone 4 :.52 For Calls terminated on other Local Loop operators which do not have direct Interconnect with LDI.03 National > 160 km Off Peak-2 Rs/min 0.36 0.35 0.35 1.>160 km Time Slab Calculation: Page 15 of 65 .59 National > 160 km Table 3 Mobile Call Termination Charges Till 30/06/06 Call Type From 01/07/06 Off Peak-2 Rs/min 0.25 1.e.40 Metropolitan 0.07 Metropolitan 0.Metropolitan.50 National 80-160 km 0.16 0. length formula from Point of Interconnect with the LDI operator to point of termination i. Zone 2 :.25 Distance Calculation: For calculation of distance slab following zones are calculated using crow flight principle i..e.60 1. Local Zone :.70 National 80-160 km 1.25 0.. Termination Charges as per following rate are being charged.42 Domestic (Local and NWD) International Incoming Rs / minute 1.1.33 0.Interconnect Billing Manual For Call Terminated on PTCL subscribers or directory and information services. Telephone exchange of the Subscribers.23 National 25-80 km 0.85 0.83 0. straight.
termination charges as per Table 1 and Transit Charges as per table 2 are charges according to RIO. Termination on PTCL Fixed line. Wireless. Peak :. B. PTCL Wireless and PTCL Directory Assistance services normal Termination charges as per RIO are charged to the LDI operator mentioned in table 1 above. Directory Assistance Services For Telephone Traffic terminated on PTCL Fixed line. Termination charges thus collected are extended to LLOs and Transit charges is PTCL revenue.21:30:00 to to to 17:59:59 21:29:59 07:29:59 PTCL Network usage For domestic leg termination LDI Network Tx POI Lx CMO/ LLO/ NTC/ SCO/ Pascom Figure 3 LDI “Domestic Leg Termination” Calls Scenarios: A. Page 16 of 65 . For Telephone Traffic terminated on Other Local Loop Operators and NTC/SCO. off-peak 1 and off-peak 2 according to following distribution according to RIO.07:30:00 Off Peak 1 :.Interconnect Billing Manual Time slabs are peak.18:00:00 Off Peak 2 :. Termination on Local Loop Operators other than PTCL and NTC/SCO using PTCL network for termination.
However these calls should not be made using LDI services. No interconnect charges are made. For Telephone Traffic terminated on CMOs. 2. Termination on Toll Free numbers. If LDI is charging a subscriber dialing Toll Free number using LDI prepaid Calling Cards or some Carrier Pre Select service. PTCL revenue in this case is transit charges as per Table 2 above. F.3. G. D.2 of RIO. Termination on Cellular Mobile Operators using PTCL network for termination. Termination on Pascom. then PTCL shall charge LDI for transit charges as per table 2 as per schedule 11 clause 3. Emergency Numbers and Internet Service are free. otherwise PTCL will charge Toll Free numbers from its IN. then PTCL shall charge LDI operator according to Table 1 above for termination charges. The third party operator is obliged to pay interconnect charges as per table 1 above. The remaining revenue from premium rate service (PRS) calls (1-BD)% will be Page 17 of 65 . Termination on Emergency Numbers and Internet. A percentage Bad Debt (BD) is deducted from billing and allocated directly to the originating operator in order to cover bad debt (non-payment). If Toll Free number belongs to some third party like ‘NTC’ and LDI and NTC have no direct interconnect and uses PTCL for carrying the call. Originating operators are responsible for collecting payment from Customers for PRS calls and they will be obliged to always pay other operators and PRS providers their full share of billed revenue. For telephone traffic terminated on Pascom collection charges as per Table 1 and Table 2 above are billed. CPP charges as per table 3 above are collected from LDI operator for onward payment to CMOs. Termination on Premium Rate Service.Interconnect Billing Manual C. E. 1.
H. LDI to PTCL International Gateway Exchange. however if it appears due to one or other reason besides generating exceptions it should be checked that whether IGE has entertained such calls or Page 18 of 65 .6 ´(1-BD)% of billing and the remaining BD% of billing goes directly to the originating operator)) 3. operators receive 0. iii. Exceptions should be generated to the relevant wing of PTCL to check routing of such traffic. i. iv. In this case need to check for valid numbering plan of CMOs. otherwise if traffic is international then APC charges plus transit charges shall be charged on the LDI. PRS providers receive 0. In this case need to check for valid numbering plan of LLOs. LDI to LDI Such traffic is not allowed. however if it appears due to one or other reason following actions shall be taken.4´(1-BD)% of billing is split between originating and terminating operators as follows: Note: the PoI referred to above is the nearest PoI between the operator originating the call and the operator terminating the call.4´(1-BD)% of billing shared between them. 4.Interconnect Billing Manual shared between operators and PRS providers according to a 40:60 split (i. I. 0. BD is set at an initial value of 10%.e. Either Trunk-In or Trunk-out belongs to CMO having LDI license as well. Not allowed. Either Trunk-In or Trunk-out belongs to LLO having LDI license as well. The proportion of BD is to be updated on a quarterly basis based upon actual bad debt levels experienced by PTCL for PRS calls in the previous quarter. If traffic is national then LDI bringing such traffic should be charged for Termination and Transit rates as per table 1 and table 2 above. ii.
All the POIs are sending data b. Verification of International Data a. Billing Information Assurance a. Revenue Assurance: The Domestic Leg Termination settlement system is dependent on following. Exception for missing information has been generated and on successful feedback accurate billing is generated. 3. International Termination: Page 19 of 65 . All ambiguous CLIs and data supported by exchange flags for being International should be billed as International. c. 1. All the numbering plan information is available in the system. c. Acquisition Assurance a. All the trunks groups information is available in the system. 2. Integrity of Data: To check completeness of data. 4. days etc missing. All the data received from all POIs has been successfully read and understood. Data Extraction from IACHASTA: Interconnect Data from PTCL POIs is extracted on the basis of designated trunk groups. Upon confirmation PTCL subscriber’s collection charges for the dialed country should be billed to LDI. b. Frequency Assurance: POIs are sending data on time as per schedule.Interconnect Billing Manual not. That data received from LDIs on National Trunks is national only and all the business logic is supporting it being National. that whether data is complete or some hours. Data Collection Assurance a.
Post Conditions: All the national circuits have been properly scrutinized for potential International Traffic. PTCL Wireless subscribers 3. Source of Input (Data) The source of input is same for Domestic Leg Termination Traffic. Premium Rate. SCO 8. 4. 6. PAF Business Process Flow: The process flow is same as LDI Domestic Leg with only the following addition in the process Post conditions. Pascom including ARMY. NTC 7. NAVY. PTCL Fixed line subscribers 2. Directory Assistance etc. 5. Output of the system Page 20 of 65 . Other Local Loop Operators either fixed line or Wireless. PTCL services like Toll Free.Interconnect Billing Manual PTCL Network usage for Leg B International Traffic International Traffic LDI Tx POI PTCL Network usage Lx FLL/WLL/CMO / NTC/SCO/ Pascom Figure 4 As shown in the figure above PTCL receives traffic from LDI operators and terminates this traffic on following 1. Mobile Operators.
1. Termination Charges as per following rate are being charged. However Billing is issued monthly. 2. Transit Charges For Call Terminated on PTCL subscribers or directory and information services. schedule 11 of RIO.83 0. 1.16 0. Billing Cycle: Data is received from POI fortnightly. From SDC output is Billing Summary formally known as Settlement Document.Interconnect Billing Manual Output of the system is distributed in multiple stages. Table 4 PTCL Transit Charges Call Type Peak Off Peak-1 Rs/min Rs/min 0. In this case PTCL will also charge transit charges as per clause 3. uses PTCL network for availing LDI services.33 0.42 Page 21 of 65 . Access Promotion Contribution charges at present are =0. From POI output is Raw CDR. Output from Corporate Revenue is Invoice.1.10 0.05 0.3.1. 3. The deadline of final reports delivery to PTCL headquarters for Origination leg Calls is 10th of every month with maximum of two days relaxation in case of delay in data provisioning or other unavoidable reasons. Access Promotion Contribution (APC) 2.50 National 80-160 km 0.07 Metropolitan 0. Billing Principles: Two types of charges for PTCL network usability are applied for time and distance slab as per clause 3.36 0.4 of Schedule 11 of RIO.59 National > 160 km Off Peak-2 Rs/min 0. therefore processing in PTCL Computer Region is done fortnightly.73 0.23 National 25-80 km 0.020 US$/m For Calls terminated on other Local Loop operators which do not have direct Interconnect with LDI.
80 to 160 km Zone 4 :.Metropolitan. straight.60 1.25 to 80 km Zone 3 :. Zone 2 :.21:30:00 to to to 17:59:59 21:29:59 07:29:59 LDI “International Termination” Calls Scenarios: A.25 Distance Calculation: For calculation of distance slab following zones are calculated using crow flight principle i.07:30:00 Off Peak 1 :. B. For International telephone traffic terminated on Other Local Loop Operators and NTC/SCO.25 1. Local Zone :. standard APC Page 22 of 65 .e. off-peak 1 and off-peak 2 according to following distribution according to RIO.e. Telephone exchange of the Subscribers. Wireless. Directory Assistance Services For Telephone Traffic terminated on PTCL Fixed line.Interconnect Billing Manual Table 5 Mobile Call Termination Charges Till 30/06/06 From 01/07/06 Call Type Domestic (Local and NWD) International Incoming Rs / minute 1. length formula from Point of Interconnect with the LDI operator to point of termination i. PTCL Wireless and PTCL Directory Assistance services standard APC charges are billed to the LDI operator.>160 km Time Slab Calculation: Time slabs are peak.18:00:00 Off Peak 2 :.60 Rs / minute 1. Termination on PTCL Fixed line. Peak :.. Termination on Local Loop Operators other than PTCL and NTC/SCO using PTCL network for termination..
D.e. Emergency Numbers and Internet Service are free. No interconnect charges are made. F. Termination on Premium Rate Service. C. A percentage Bad Debt (BD) is deducted from billing and allocated directly to the originating operator in order to cover bad debt (non-payment). APC charges thus collected are extended to LLOs and Transit charges are PTCL revenue. 1. For Telephone Traffic terminated on CMOs. However these calls should not be made using LDI services. The remaining revenue from premium rate service (PRS) calls (1-BD)% will be shared between operators and PRS providers according to a 40:60 split (i. Termination on Emergency Numbers and Internet. CPP charges as per table 3 above are collected from LDI operator for onward payment to CMOs. Originating operators are responsible for collecting payment from Customers for PRS calls and they will be obliged to always pay other operators and PRS providers their full share of billed revenue. Termination on Toll Free numbers. Exceptions will be generated for appearance of such calls. G. The distribution of collection is done as follows. operators receive 0. E. Therefore instead of charging APC the collection charges of specific PRS service shall be charged. For telephone traffic terminated on Pascom APC charges plus transit in Table 2 above are billed to LDI operator. As APC charges are much more less than collection charges of PRS service. PTCL revenue in this case is transit charges as per Table 2 above. Termination on Cellular Mobile Operators using PTCL network for termination. Termination on Pascom.Interconnect Billing Manual charges plus Transit Charges as per table 2 are charged according to RIO.4´(1-BD)% of Page 23 of 65 . 2.
i. It is not allowed using LDIs. Trunk-out should be checked whether it belongs to LLOs or CMOs having LDI licenses. 4. LDI to LDI Such traffic is not allowed. The proportion of BD is to be updated on a quarterly basis based upon actual bad debt levels experienced by PTCL for PRS calls in the previous quarter. ii. I. iii.4´(1-BD)% of billing is split between originating and terminating operators as follows: Note: The PoI referred to above is the nearest PoI between the operator originating the call and the operator terminating the call. Exceptions should be generated to the relevant wing of PTCL to check routing of such traffic. however if such traffic appears in LDI International Incoming Traffic then it should be checked whether B-Party carrier is either PTCL or some other LDI.6 ´(1-BD)% of billing and the remaining BD% of billing goes directly to the originating operator)) 3. APC charges plus transit charges shall be billed to the LDI bringing such traffic. Otherwise by generating an exception PTCL IGEs sharing rates available in PTCL International Routing Plan for Bcountry direct carrier shall be charged. H.Interconnect Billing Manual billing shared between them. In case of B-Carrier PTCL then settlement mechanism defined in PTCL IGE’s for International Transit service should be incorporated. PRS providers receive 0. BD is set at an initial value of 10%. International Transit A-Party International and BParty International. Data Extraction from IACHASTA: Page 24 of 65 . 0. however if it appears due to one or other reason following actions shall be taken.
All the data received from all POIs has been successfully read and understood. 1. Verification of International Data i. 2. Data Collection Assurance b. That data received from LDIs on National Trunks is national only and all the business logic is supporting it being National. All the trunks groups information is available in the system. Acquisition Assurance e. days etc missing. 5. Business Rules for International Traffic Identification. Integrity of Data: To check completeness of data. Frequency Assurance: POIs are sending data on time as per schedule. g. All the POIs are sending data c. Revenue Assurance: The Domestic Leg Termination settlement system is dependent on following. Following are the business rules for the International Traffic Identification. 3. All ambiguous CLIs and data supported by exchange flags for being International should be billed as International. h. Page 25 of 65 . that whether data is complete or some hours. Exception for missing information has been generated and on successful feedback accurate billing is generated. 4. d. All the numbering plan information is available in the system.Interconnect Billing Manual Interconnect Data from PTCL POIs is extracted on the basis of designated trunk groups. Billing Information Assurance f.
ii. ‘008’ or ‘009’ on National Trunk Group. If CPS Code of LDI Operator is found in CLI on either Trunk Group i. If value of A-Party NADI field in CDR is found as ‘004’ on National Trunk Group. Wateen Telecom has given provision to Warid GSM to use Wateen LDI Calling Cards. If CLI is blank or invalid on National Trunk Group. Call Forwarding in case of LLO. 2. C-Party should be compared with B-Party OR exchange parameters for Call Forwarding should be checked. 5. National or Local (PTA Letter No. 7. Telephone traffic received on valid International Trunk Groups.Interconnect Billing Manual 1. a. If value of Category field in CDR is found as ‘007’. Example of Call Forwarding. Invalid CLI can be one the following. 8. If CLI starts with ‘00’ on National Trunk Group. If points 2. i. Such calls should not be treated as International Incoming. Trunk-in=LLO. 4.e. “A mobile user makes a call to an LL subscriber having PTCL PSTN connections as well and is enjoying call forwarding facility from LLO. b. If telephone number level in the CLI is not a valid range or level on domestic trunk groups. CLI starts with ‘3’ or ‘03’ with following exceptions and Incoming Trunk Group either belongs to LDI or LLO. CLI starts with ‘1’ either appended with ‘0’ or not. B-Party=PSTN’”. Let say after few bells call is transferred to PTCL network for receiving the call on PTCL PSTN. 133/05/Engg/PTA Dated: 23rd Sep 2005). 3. Page 26 of 65 . Valid Trunk group mean that either trunk group is tested between PTCL and LDI operator OR yet to be tested trunk group but E1 for international traffic has been allotted by PTCL. In Wateen Data if A-Party is Warid GSM and other exchange flags and trunks are supporting the call being National then it should treated as National.3 above are not available in some particular exchange then if Forward Call Indicator value is ‘1’. 6. The CDR of the call in PTCL exchange will be like ‘A-Party=Mobile.
Interconnect Billing Manual 9. If the value of the “INDT_IN” field of APL exchanges is a valid carrier access code of LDI right appended with two zeros. Leg B calls have no relevant Leg A calls in case of A-Party numbers belong to PTCL or PTCL partners. If length of CLI is abnormal either too short or too long and is not a valid PRI or NTC number. 10. Page 27 of 65 . 11.
2. EMR PTCL provides termination and transit service to Mobile Operators for call originated from mobile subscribers and their roaming interconnect partners. 1. 4 Business Process Name: Mobile Outgoing Business Process: Settlement of Calls originated from Mobile Network for onward termination/propagation by PTCL. 0800.Interconnect Billing Manual Mobile Outgoing Receivable Process No. Page 28 of 65 . for termination and transit services are billed to the Mobile Operators. Termination on PTCL network: PTCL Network Usage Roamer PTCL IGE PTCL POI Internationa l MNP Figure 5 MSC Lx FLL/WLL/CMO/ NTC/SCO/ Pascom Services 0900. Termination on PTCL V. DIR. Interconnect charges. according to the RIO. Termination on PTCL PSTN. Following types of services are provided to the mobile interconnect partner.
6. Termination on Emergency Services Termination on Directory Services. 12. DTE) Raw Data Dispute Resolution Traffic Disputes Disputes Invoices Interconnect Implementation Billing ITD &SS. Mobile to PTCL PCCS + O&M and LDI calling cards. Termination on Premium Rate Services. 5. should be done prior to finalize Invoice. if any. SDC Summaries Corporate Revenue Pre-Conditions: RIO should must be mutually signed Successful Interconnect Testing should must be done prior to start of service Arrears + Surcharge. should be incorporated in the invoice. International Outgoing Roaming. 7. Termination on Other Mobile Operators.Interconnect Billing Manual 3. 8. 9. 10. 4. Termination on Toll Free numbers. Adjustments for overpayment of previous period. if any. Termination on LLOs. Page 29 of 65 . International Outgoing. International Incoming Roaming. 11. Business Process Flow: RIO Sign CMO Testing Live Traffic PTCL Regulatory Affairs Instructions to start Operation POIs (MSU.
Source of Input (Data) Data comes from POIs. SDC generates billing summaries and reports.e. CDR i. Disputes should be raised by CMO. therefore processing in PTCL Computer Region is done fortnightly. Reminder Notice for payment should be issued in case of non payment within due date.) MSU (Local Exchanges) In PTCL mainly three types of switches are being used as POIs.) EWSD (Siemens) 2. Billing Cycle: Data is received from POI fortnightly. Corporate Revenue issues invoice to the operator over the billing summaries and reports. raw Call Detail Record in binary format are provided to PTCL mediation for translation and conversion into ASCII text. within 14 days of the receipt of the invoice from PTCL. The deadline final reports delivery to PTCL headquarters for Mobile Outgoing Calls is 10th of every month with maximum of two days relaxation in case of delay in data provisioning or other unavoidable reasons. Point Of Interconnect is that Telephone Exchange where SIT (Successful Interconnect Testing) is performed and Trunks are opened for telephone traffic. Currently POIs are of three types 1.Interconnect Billing Manual Post Conditions: Invoice should be generated as per RIO. Page 30 of 65 .) ZTE Output of the system POI provides raw data. Ledger should be updated. However Billing is issued monthly.) Combined Exchanges OR Media Gateways 3. 1.) APL (Alcatel Pakistan Limited) 3.) Digital Transit Exchanges 2.. if any.
For termination on Toll Free number (0800).85 National 80-160 km 1. termination charges as per table 1 collected from CMOs will be extended to LLOs and transit charges as per table 2 will be kept by PTCL for its transit service. iv.60 1.10 0.73 0.33 0. Metropolitan National 25-80 km National 80-160 km National > 160 Till 30/06/06 Table 7 / minute 0.Interconnect Billing Manual Billing Principles: Charges are calculated as per following tables.83 From 01/07/06 Table 8 Mobile Call Termination Charges Rs / minute 1. For termination on LLOs.52 National 25-80 km 0. For calls originated from mobile network using PTCL Calling Cards whether PTCL PCCS or O&M.25 Call Type Domestic (Local and NWD) International Incoming Charging Rules: i. it will be billed as 3 minutes and 23 seconds. For termination on PTCL PSTN and V network termination charges are calculated according to Table1 and transit charges are calculated as per Table 2. However the last minute of a billing group shall be applied ceiling. Table 6 PTCL’s Call Termination Charges Call Type Rs. Actual minutes mean if a call duration is recorded as 3 minutes and 23 seconds. there shall be no settlement with CMOs. All the rates are based on actual minutes. Only calls and minutes will be exchanged to match the figures in totality for reconciliation purpose.35 PTCL’s Call Transit Charges Call Type Rs.25 1.25 National > 160 1. Page 31 of 65 .60 Rs / minute 1. / minute Metropolitan 0. iii. ii.
Punjab. 1122 --. 15 --.Traffic Control Center ix.Regional Directorate of Human Rights. 134 --.Civil Defense Control Room x.Railway Enquiry iv. CPP charges according to table 3 and transit charges as per table 2 above shall be collected from originating Mobile Operators.Interconnect Billing Manual v.PTCL complaint iii. 118 --. i.Punjab Emergency Ambulance Service xvi. collection charges as offered to the PRS company by PTCL will be collected from CMOs. ix.Chief Minister Emergency Cell vii. Karachi xii. For termination on Premium Rate Service (0900). Following is the list of current Directory and other information services.Child Protection and welfare Bureau.CDA Islamabad xiii.Sui Gas Complaint vi.Electricity Complaint v.PTCL enquiry ii. 1333 --. vii. 1335 --. Page 32 of 65 .Fire Brigade iii. 18 --. 1121 --. there shall be no settlement with CMOs. 17 --. xiv. 1331 --. xv. 119 --. 1124 --. 16 --. 115 – Edhi Ambulance For termination on Directory/Information Service charges will be calculated according to table 1 and table 2. Following is the list of emergency numbers. 1334 --.Railway Police Help line center xi. 915 --. first it is not allowed and second if allowed to some operators then there shall be no settlement with CMOs. For termination on other mobile operators.Police Emergency ii. i. viii. 130 --.Police patrolling post Punjab.Maritime Security Agency.National highway and motorway police viii. there shall be no settlement. For calls originated from mobile network using LDI calling cards or carrier pre select service. Only calls and minutes will be exchanged to match the figures in totality for reconciliation purpose. For termination on Emergency services. vi. 117 --. 1332 --.
straight.020 US$ per minute. PTCL will charge APC @ 0. xi.. For International incoming roaming i. length formula from point of interconnect to B Party Code. For international outgoing calls originated from mobile subscribers using PTCL IGE’s. xiii. A Pakistani mobile Subscriber makes a call to International Mobile number which is roaming in Pakistan and services of PTCL IGE’s are used for international roaming.e. Distance Calculation: For calculation of distance slab following zones are calculated using crow fly i. xii. In both scenarios PTCL will charge the mobile operator with normal collection charges for International outgoing calls. a. A Pakistani mobile Subscriber calls to another national mobile number which is roaming at that time internationally and services of PTCL IGE’s are used for international roaming.e. Local Zone :Zone 2 :Zone 3 :Zone 4 :Metropolitan.Interconnect Billing Manual x. PTCL will charge mobile operator with normal collection charges of the dialed country. normal settlement with IN-Trunk operator will be done on the above mentioned principles.. xiv. an international subscriber roaming in Pakistan dials PTCL network. For International Outgoing Roaming. 25 to 80 km 80 to 160 km >160 km Revenue Assurance: Page 33 of 65 . two scenarios can occur. SMS charges For all such calls received from CMO’s on designated trunk group in which other CMO’s CLI appears. b.
2. Data Collection Assurance a.Interconnect Billing Manual The mobile outgoing settlement system is dependent on following. g. The POIs sending data. c. whether data is complete or some hours. All the POIs are sending data b. Acquisition Assurance d. POIs are sending data on time as per schedule. days etc missing. f. All the trunks groups information is available in the system. All the numbering plan information is available in the system. 3. Premium Rate Service (0900) Page 34 of 65 . All the data received from all POIs has been successfully read and understood. Exception for missing information has been generated and on successful feedback accurate billing is generated. 1. Billing Information Assurance e.
No wonder it is being readily embraced by entertainment industry and print/broadcast media as a valuable add-on feature to their core activities.05/min Rs. 2. 6.Interconnect Billing Manual PTCL 0900 Premium Rate Service (PRS) is the use of telephone to receive valuable.03/min Rs. 14.50 Rs. 10. 1. As a point-of-purchase appliance. Applications This value added service has a wide range of applications which can be broadly divided into: • • • Social Services Business Information Services Recreational Services Advanced Applications • • • Fax-on-demand Transaction fulfillment Interactive television Tariff 0900 can be subscribed within the following cost-effective tariff slabs: Service Social Service Business Information Group Sports.10 Toll Free Service: Page 35 of 65 . PTCL 0900 gives every telephone the power of a sophisticated and extremely userfriendly computer terminal. The consumer just has to have a standard telephone to dial a duly advertised telephone number to connect to this computer. PRS has become the world’s fastest growing and the only proven interactive marketing tool. 0. that is. dedicated information and entertainment.90 Rs. allowing interaction with central computer databases at any time of the day or night and via any telephone. chatting and prize competition Tariff Rs. the audio text equipment. Functioning The service is made possible by linking to the telephone network a powerful computer with voice recognition capabilities.07/min GST Rs.
Without any minimum NWD Traffic Commitment per month VIRTUAL PRIVATE NETWORK (VPN) Page 36 of 65 .Interconnect Billing Manual PTCL Management is pleased to revise the tariff of Toll Free Service (0800) with effect from March 21.90 per minute Remarks A discount of 25% shall be allowed on billing of local call charges Round the clock time less distance less. 5.000 3. Installation charges (One time) Rs.2.01 per call Rs. 2005: 1. Features (Free of charge) • • • Daytime dependent routing Call distribution Origin dependent routing 4. Rs.1.000 per line OR Bank guarantee of Rs. Call charges (excluding General Sales Tax): Call Type Local Calls NWD Calls (Flat rate) Charges (Excluding GST) Rs. 100. Security deposit (Refundable) 1 to 5 lines: Rs.000 per line 6 and above. 4.000 (excluding General Sales Tax) 2. 3.
xxx (e. As the name implies.g. How Does it Work? VPN is a service one can have on existing telephone line with Private Numbering Plan (PNP) e. an organization having sub-offices / branches in the same city or different cities can create a private network on its existing numbers to communicate with each other just like a PABX system. the bill of that call made from non-VPN remote location will be charged to the VPN group Page 37 of 65 . Dial 1221 (Service Access Code) & . To have 10 PNP numbers.. The request for subscription will also mention the number of members / groups required for both local and nationwide connectivity for which PNP will be issued. Once VPN service is installed. 10 separate telephone lines will be required.A member with PNP 100 (subscribed at any location in the country) want to talk to another member of the same group with PNP 101 (subscribed at any location in the country). telephone no.A member with PNP 100 away from his PNP location wants to talk to group member with PNP 101 from any non VPN digital telephone line can use his PNP rights as follows: Dial 1222 (Service Access Code .g. a Virtual Private Network (VPN) is a virtual network within a real network.remote) xx (Group (ID) # xx . the members can communicate with each other by the following procedure: a. To access a VPN member from directory number outside the group (Remote Access Handling) . To access a VPN number from within the group . 051-2855426 can have PNP 100 within VPN Service.Interconnect Billing Manual What is Virtual Private Network (VPN)? VPN is an (Intelligent Network) IN service which allows an organization to have private network (local as well as nationwide) using its existing PTCL lines without requiring the installation of dedicated network resources e. Each PNP is treated as a VPN "Member" and PNP number collectively are called a "Group" of VPN.g 101) (Private numbering Plan PNP) b. (User ID) xx (Pin #) xxx (PNP) (101) # By following the above procedure.
Interconnect Billing Manual AUDIO-CONFERENCE SERVICES Introduction Audio-Conference Service is tailor-made solution aimed at enhancing connectivity of corporate customers in a more affordable and convenient fashion. Tariff Package(s) Permanent Customer The Package is designed for Permanent Subscribers having a dedicated conference number. The interested party may reserve time slot with PTCL for conducting the conference the conference or become permanent subscriber depending upon the type of subscription. The organizer or the coordinator of the conference is given an exclusive AudioConference Number which puts him through to all the participants anywhere at any time. Service Features The Audio-Conference Service features the following: • • Welcome announcement Screening of members Page 38 of 65 . Membership Charges Local Call Charges NWD Call Charges ISD Call Charges Nil PTCL Standard Tariff + 50% Premium PTCL Standard Tariff + 25% Premium PTCL Standard Tariff + 25% Premium Rs. Membership Charges Local Call Charges NWD Call Charges ISD Call Charges On Demand Customers The package is designed for on-demand customers who can benefit from the service without having a permanent subscription. ** Government taxes will be applicable on the above-mentioned charges. The users of this service can hold audio conference involving more than two individuals/parties nationwide or worldwide from a single point of origination. 5000 per month PTCL Standard Tariff PTCL Standard NWD Tariff PTCL Standard ISD Tariff * Tariff shall be applied on the actual usage time recorded on the system.
These are additives who are not the preregistered members of the conference but to whom the organizer dials to bring into the conference. These are Organizer. Participant All the members who dial in the conference are participants. Procedural Commands for the Organizer and the conference Establishment Flow • The Organizer will 1320 1111 **1234# Dial the conference number Enter Identification Number as • Arrival of Participant **1# On listening to the beep indicating arrival of a Page 39 of 65 . the organizer listens to a light beep indicating him about the arrival of the participant. Conference Controlled by Organizer In this type Organizer is allotted a PIN for identification. If the participants dial before the arrival of Organizer. participants and additives. In other words. it may be required to include someone other than the participants in the conference. the organizer is the one who initiates & regulates the conference. if required. the Organizer can out dial to bring the additives into the conference. During the conference. In most of the conference types. The participants are screened by the system either through CLI or PIN. Organizer (or coordinator) This is the main role having the job to organize the conference. During the conference the organizer can add new members (additives) to the conference. When a participant dials into the conference. Conference Types i. Additive During the course of a conference. they will have to wait for the Organizer to join and bring them into conference. Only the Organizer con start the conference.Interconnect Billing Manual • Private discussion with the organizer Conference Entities Before having an understanding of the available conferences types it is important to be familiar with various roles in a conference. the conference subscriber can register the telephone numbers of its participants beforehand.
the system automatically out dials all the participants already-listed in the conference. dial The organizer will be in private discussion with the participant. The Organizer is allotted a PIN for identification. dial ii. the Organizer can out dial to bring the additives into the conference. the organizer will dial For closing the conference. Procedural Commands for the Organizer and the Conference Establishment Flow • The Organizer will 1320 2222 **1234# Dial the conference number Enter Identification Number as The system will automatically dial out all the participants registered beforehand. When a participants dials into the conference. • Arrival of Participants *1320 2222# **1# The Participant will dial On listening to the beep indicating arrival of a participant. Conference controlled by Organizer in list mode **1# **0# **5# In this type the participants of the conference are registered beforehand. When the organizer dials the Conference Number. During the conference. After necessary prompts. dial **1# • Adding an Additive **2# ** Additive DN# For bringing an additive into the conference. the organizer will bring all the participants one by one.Interconnect Billing Manual participant. the Organizer listens to a light beep indicating him about the arrival of the participant. For taking the participant into the main conference. For taking the participant into the main conference. the organizer will dial Page 40 of 65 . dial Dial the additive number as The organizer will be in private discussion with the additive. if required. dial In order to screen out an additive or a participant.
dial Dial the additive number as The organizer will be in private discussion with the additive. dial iii. conference becomes the Organizer. All the participants are screened by the system through CLI feature.Interconnect Billing Manual For taking the participant into the main conference. the Organizer can out dial to bring the additives into the conference. Conference with Calling Party Number Control **2# **Additive DN# **1# **0# **5# In this type the participants of the conference are registered beforehand. dial In order to screen out an additive or a participant. For taking the additive into the main conference. the system will check the CLI and the participants will enter the main conference directly. The first participant dialing/entering the. On dialing by the registered participants. dial Dial the additive number as The organizer will be in private discussion with the additive For taking the additive into the main conference. • Adding an Additive **2# For bringing an additive into the conference. if required. During the conference. dial • Adding and Additive **1# For bringing an additive into the conference. When a participant dials into the conference. the Organizer listens to a light beep indicating him about the arrival of the participant. the organizer will dial For closing the conference. dial In order to screen out an additive or a **Additive DN# **1# **0# Page 41 of 65 . Procedural Commands for the Organizer and the Conference Establishment Flow On dialing the conference number 1320 3333 The first entrant after CLI screening will become the Organizer.
dial And entering Identification Number as The first entrant will become the Organizer. the Organizer can out dial to bring the additives into the conference. For taking the additive into the main conference. dial **Additive DN# **1# **0# **5# Procedural Commands for the Organizer of a Conference ** 0 # for screening ** 1 # for private discussion and back to main conference ** 2 # for dialing an additive Page 42 of 65 . The first participant dialing/entering the conference becomes the Organizer. dial In order to screen out an additive or a participant. dial iv.Interconnect Billing Manual participant. the Organizer listens to a light beep indicating him about the arrival of the participant. All the participants are identified through unique PIN il1dividually allotted to all the participants. When a participant dials into the conference. • Adding an Additive **2# For bringing an additive into the conference. the organizer will dial For closing the conference. Conference with unique Identity Number Control In this type the participants of the conference are also registered beforehand. During the conference. if required. dial Dial the additive number as The organizer will be in private discussion with additive. the organizer will dial For closing the conference. Procedural Commands for the Organizer and the Conference Establishment Flow For closing the conference. The other participant will dial 1320 4444 **1234# **5# 1320 4444 On dialing correct unique identification number the participant will enter the main conference directly.
As the business increasingly depend on it.Interconnect Billing Manual ** 5 # for conference closure ** 9 # for waiting (participants) 1320 is the access code for Audio Conference Service Next four digits can be allocated on customer’s choice Digital Cross Connect (DXX) Local /Domestic/International Leased Bandwidth and Point to Point Leased Lines Telecommunication networks are the most important infrastructure elements of any business today. quality of networks is Page 43 of 65 .
What PTCL offers: • • • • • • • End to End digital Connectivity on Digital Cross Connect Network. Financial Institutions. Competitive costs. Oil Exploration Companies. Who can benefit from the service: • • • • • • • • • Corporate Customers Software Exporters Data Network operators. Courier Services. ISPs (Licensed by PTA). PTCL offers a flexible and reliable data services solution through a high quality platform of Digital Leased Line Network. Complete solutions for major Data rates on various interfaces.2 Kb/s 2 Mb/s ISDN Policy Page 44 of 65 . Interfaces Supported X-21 v.Interconnect Billing Manual gaining a strategic importance. Air Lines/ Travel Agencies. Reliability.35 Data Rates Supported 1. Countrywide as well as Global coverage.24 v. Better quality of services. PTCL digital cross connect (DXX) network provides the most dependable media for WAN connectivity with more than 200 Nodes countrywide. Flexible bandwidth to suit the requirements of our customers. Aviation & Security Control.
Interconnect Billing Manual Teleplus (ISDN / BRI) This service allows you to have two connections on a single line. You can have a single connection. Page 45 of 65 . it is a clearer voice communication plus a faster way to send and receive fax. In addition. graphics and computer data on a phone line. video images.
etc. any charges. Supplementary/Optional Service Charges offers wide range of advance value added services without Page 46 of 65 . It is a very fast network. as a backup to leased data circuit. that saves time and cost. Who can benefit ? is ISDN BRI technology and is ideal for: • • • Small/Medium businesses and residential customers who need Internet connectivity without keeping the telephone line busy. document camera. High quality voice communication The versatility of the communication is not the only advantage of .Interconnect Billing Manual just like a conventional phone line. Ten times faster fax transmission. customers without any charges Services offered to Apart from offering basic Value Added Services like CLI. videophone. without disconnecting the particular call that you are making within a certain time limit. ISDN caller identity phone.. but you can use it for any/all of the following purposes: • • • • High-speed data communication Computer-based video conferencing. having high speed Internet requirement (64 or 128 Kbps). User-to-User Signaling This can be used to send brief text message from one ISDN terminal to another ISDN terminal during the call setup. Call Forwarding. Call Waiting/Hold etc. For example. Customers for whom another connection is a must but another line is not available. Calling Charge Advice You can see charges of the call you are making on the LCD display of your ISDN telephone. This helps you in controlling your telephone bill. Terminal Portability Your telephone terminal can be transported to any other location where the socket is available. For businesses. sending data or fax through is 7-10 times faster than the conventional telephone network.
. Sub-Addressing Rs. GST @15% shall also be levied. ISDN PC card. 675/Rs. 2. Pricing Package PTCL offers an attractive pricing package which is suitable both for domestic and commercial users. 2000 (at the time of installation) You can get separate numbers for different terminal equipment installed on one connection. 7.Interconnect Billing Manual supplementary/optional services offer both flexibility of use and economy.1000(at the time of installation) Sub-addressing allows further expansion of addressing capability e. Video telephone set. Multifunction ISDN terminal. Document camera.5*PSTN) Rs. Group IV fax machine. What Terminal Equipment does connection support? connection supports the following terminal equipment. 5. Closed User Group Rs.g. 6. 1000 (at the time of installation) You can form your own closed user group by restricting the access of users to only specified numbers. 4. You can even get separate telephone bills for each of these numbers. 1. 3. 2025/(1. 261/- Page 47 of 65 . separate subaddresses can be assigned to a printer server and a file server available on an ISDN PC terminal. PC-based videocom set. This will help your company to economies your telephone bill. Terminal Adapters for non-ISDN. LAN interface (TCP/IP). 9. 8. New Connection/Installation Charges Conversion from normal telephone to Monthly Line Rent Rs. Multiple Subscriber Number Rs. ISDN telephone with LCD display.
5 kilometers of the local exchange. originating and Question: I am connected to the Internet and have only one number configured on my line. Question 5: Does the user side terminal equipment require power supply? Answer: The power supply is required if one wants to use multiple devices on the line. it does. Question: Is data traffic possible through PSTN? Answer: Data transfer requires remote terminating end. if the remote end is normal connection at both ends. In that case. Question: What do I need to get faster Internet service on ? Answer: But you will have to contact the ISP concerned to arrange ISDN Internet connection/account. will the person trying to call get busy tone? Page 48 of 65 . Question: Can I have a single number and still use two devices at a time? Answer: With this service. you will still have one number that could be used for two separate calls simultaneously.Interconnect Billing Manual Usage or Utilization Charges Utilization charges for the service per channel are the same as the existing tariffs for normal telephone dialing. However. In case you opt to have two telephones. you get two channels by default. FAQs about Question: Does it work with a single number? Answer: Yes. that is. Question: What is the distance Limitation of this service? Answer: You can benefit from this service within 3. Calls will be charged accordingly. one device can still be used in the event of power failure.
please call or Fax: UNIVERSAL ACCESS NUMBER 1.Interconnect Billing Manual Answer: connection has two channels. the call will automatically be routed to your telephone set on the second channel. To subscribe or for further information. then the person calling you will get busy tone. and Islamabad/Rawalpindi. However. WHO SHOULD HAVE UAN? Page 49 of 65 . Lahore. In case someone calls you at a time when you are connected to the Internet on one channel (64 Kbps). each can be used for different purpose. How Do I Subscribe? services are now available at Karachi. if you are using both channels for the Internet connectivity or voice/fax (128 Kbps).
Interconnect Billing Manual UAN (Universal Access Number) service is ideal for organizations engaged in marketing of products or services. Here is a list of businesses who should have UAN service: • • • • • • • Banks Newspapers Airlines Hotels Shipping Lines Fast Food Outlets Consumer Products Companies • • • • • • • • Insurance Companies Credit Card Companies Travel Agents Courier Services Movers Utility Services Trading Companies Stock Brokers
2. HOW IT WORKS?
UAN consists of 6 digits, preceded by 3 digit code of 111, common to all UANs. Example 111 - 20 20 20 UAN operates on Existing telephone connection without disturbing normal phone number. UAN never changes. If you move your office or your normal telephone number is changed, your UAN will remain unchanged. UAN works both in multiline PABX and multi phone connections. The incoming call hunts for free junction or free phone connecting instantly. UAN service can also be used for facsimile. UAN can be accessed from other cities by dialling the area code first. Example: (021) 111-20 20 20.
3. WHY USE THE UAN?
UAN makes it easier for customers to contact you by dialling a simple number. A quick and easy access to make queries and complaints increases customer satisfaction. Consumers are increasingly aware of the benefits of doing business by phone because it is time saving and both convenient and cost saving. 4. UAN OF YOUR CHOICE
Page 50 of 65
Interconnect Billing Manual
You will get the UAN of your choice. You may choose any combination of 6 digits from 0 to 9. Choose a simple memorable number. Example 007 007 or 13 13 13 or simply 900000. PTCL allots the UAN on first come first served basis.
5. HOW TO SUBSCRIBE? Please fill up the UAN service form in triplicate available at any of the UAN offices and send it to the same office along with the Pay order/bank draft covering installation fee and subscription charges. The pay order /bank Draft should be drawn in favour of Pakistan Telecommunication Company Limited. The installation fee is as follows: 1.For one office 2.For two offices 3. For three Offices Additional Office Rs. Rs. Rs. Rs. 20,000 40,000 55,000 15,000
In case of subsequent directory number change or UAN change, the UAN reinstallation fee will be half of the above amount. Subscription charges are recurring and payable in advance on quarterly basis at the rate of Rs. 3,000/- per quarter per office. 6. HOW TO APPLY UAN service is available now in 50 major cities of the country. For subscribing UAN service please contact the UAN office in any of the following cities. Call or fax for an application form Corporate Customer Centre/CCC Tel: 111 20 20 20 Corporate Customer Centre/CCC Fax: 111 21 21 21 a. The UAN service is already provided in 38 major cities of Pakistan, the detail is as under:Haripur Kohat Sibi Attock Wah Cant Chackwall Wazirabad Sahiwal Sukkur Dera Ismail Khan Mardan Faisalabad
Page 51 of 65
Interconnect Billing Manual
Raiwind Mirpur Khas Rahim yar Khan Port Bin Qasim Hub Bahawalpur Mingora Sargodha Mandi Bahauddin Nawabshah Gujrat Sheikhupura Larkana
Gujranwala Sialkot Hyderabad Islamabad Rawalpindi Karachi Lahore Multan Peshawar Quetta Abbottabad Jhelum Dera Ghazi Khan
b. Due to increase in the demand of Universal Access Number, PTCL is expanding the UAN services to the following cities:Khanewal Mainwali Vehari Muzaffargrah Lodharan Gujar Khan Bahawalnagar Jhang Kasur Chiniot Bhakkar Manshera Khushab Toba Tek Singh Hafizabad Okara Pak Pattan Rajan Pur Leiah
Page 52 of 65
000 per quarter per ISP code +15% GST. Subscription Charges: Subscription charges are recurring and payable in advance on quarterly basis @ Rs. Please fill up the UIN service form and submit it in the office of Manager Corporate Customer Centre along with pay order/bank draft covering installation fee and subscription charges in favour of Pakistan Telecommunication Company Limited. The service inestimable. E-1 level standby numbering is also available if lines from two different exchanges or PSTN connectivity is required. 2. with promise of rich dividends in terms of customer care. the service means timeless communication for your customers. Installation Charges The installation fee is as follows: 1. allowing them to pay for a single call irrespective of its duration.000 For all subsequent 131-code Rs.Interconnect Billing Manual Universal Internet Number 131 numbering scheme for Internet Service Providers.000 Rs.000 Rs. The service function under single-metering billing system. The benefit of the service. Number Allocation A minimum of two numbers is allocated to each ISP. 4. goes to the end-users. 15. 20. 3.000 Rs. who happen to be any ISP customers. 20. Once subscribed. 15. Functioning just like UAN-0800 toll-free service. of course. 3.000 will be charged for each. How to Apply Prescribed UIN service order forms are available at Corporate Customer Centres. UIN involves allocation of numbers to individual ISPs who are licensed by PTA. 15. For 1st 131-code For 2nd 131-code For 3rd 131-code Additional 131-code Rs. relevance in today’s competitive corporate market is therefore The Internet Service Providers can therefore subscribe this highly effective service and send to their customers a strong message of care and service excellence. represents exclusive code assigned to each ISP. UIN of Your Choice Page 53 of 65 .
131-12345 Page 54 of 65 .Interconnect Billing Manual You may chose a simple memorable number. Example: 131-22222 PTCL allots the UIN number on first comes first served basis.
Provision of telecom grade space. Objectives: Salient Features Meeting all requirements of IT& Telecom Service providers Purpose built facilities at one location Convenient and secure space Benefits Easy access to national & international connectivity Quick deployment of service Minimum capital investment & cost saving Higher reliability & better quality of services Full connectivity under one roof-just plug in and start business Stable power supply (inducing standby) Proximity of customer access related infrastructure Scope of Co-Location Facilities: • • • • • • The flowing parameters shall determine the scope of PTCL Co-Location facilities.Interconnect Billing Manual Co-Location Facilities No. these centers will be established at Islamabad. The Telecom Data and IT Companies will install their equipment directly in PTCL premises in ready fitted environment. 24-hours manned security. Provision of PRIs and international connectivity. PRL Switches Page 55 of 65 . The primary purpose is to provide a number of resilient and centralized connection and control facilities in which Co-Location center’s communication can be located. Tariff.1-20/2000 Dated: April 5. Sharing of cages by more than one customer will be allowed. 2004 Pakistan Telecommunication Company Limited (PTCL) has taken the landmark decision to establish Co-Location centers throughout the country. Air conditioning. In the first phase. • • • • Internet Service provide (ISP) Digital Subscriber Link (DSL) Premium Rate Service (PRS) Data switches. smoke detection and fire protection system. Services offered at Co-Location Service providers will provide the following services at Co-Location Centers. No break power supply back up. Lahore and Karachi.
capacity limits and reservation rights of PTCL (unchangeable). F-8. 111 469 469 Lahore Page 56 of 65 . racks. Space Allocation: Allocation of space shall be subject to available capacity. UAN No. Hyderabad and Quetta. Lahore. In the 2nd phase the similar facilities will be provided to other cities like: Peshawar. 111 469 469 Co-Location Center Garden Town Telephone Exchange Building. Co-Location service will be offered in three cities initially. please call or fax: Islamabad Co-Location Center PTCL Telephone Exchange Building. 50. The agreement shall be received every one year to decide upon further extension or otherwise. Installation Standard: Installation standards for equipment. Restriction on Use of Space: Allocated space may only be used for the purpose described under the negotiated agreement.000/in the name of PTCL. Security: Application must be accomplished by a draft/Pay order amounting to Rs. Islamabad. Time Scale for Provisioning: Request for provisioning of the facility must be made at least 3 months prior to start of equipment installation. Other items and Conditions are as under: Validity Period of Co-location Agreement The co-location agreement shall be for a period of two years initially which may be extended by mutual agreement for the same period of time.Interconnect Billing Manual • • • Web-Hosting servers Credit card Authentication system Data-warehousing Application How to Co-Locate: Registration: Demand shall be registered with General Manager (Tele Housing and VoIP) or his authorized representative at the respective location on the first come first serve basis. To join Co-Location. Please visit our following offices: For further information. Gujranwala. cables etc shall be as per supplier's recommendations and shall be strictly adhered to by the customer. requirements of individual customer. This amount will be kept as security against utility bills. Multan. UAN No. Equipment installed in the space must not adversely affect the suitability of the surrounding space or fall outside the agreed standards for equipment compatibility. Faisalabad.
Rs. 32/Sq foot Rs. 11/Sft X (Actual Space added on either side of square. 55. 11/Sq foot Rs.000 42. 16. Rs. Off Ziauddin Ahmed Road. Karachi Cantt. (Without facility of standby Power) 2 Open Space i) Open Space on ground ii) Open Space on rooftop 3 Towers Self Supported Tower on Rooftop (30 meter high) (For additional height. 78/Sq. Rs.000 Guyed wired Towers on ground Actual space utilization will be calculated according to following formula (2 D + 2 +2) X (2 D + 2 +2) e.000 c. b. e. 1 Covered Spacei) Purpose Built Co-Location Center (With facility of standby Power) ii) Ordinary covered space in Exchange. 50. 30 50 60 70 80 meter meter meter meter meter height height height height height a. (With facility of standby Power) iii) Ordinary covered space in Exchange.000 a.Interconnect Billing Manual Karachi Cantt-11. ft Rs. 45. UAN No. rates will be calculated on the basis of above rates) Self Supported Tower on Ground Monthly Rentals Rs. d. utilization) Cable runway. 33.50/Sq. c. Page 57 of 65 . 111 469 469 Tariff Package: Charges for PTCL Co Location Facilities S. Telephone Exchange building.000 50. foot Rs. d. which will be charged as per actual length at rate in the next column. Rs.000 Where D is distance between two anchor points and two feet are Rs. b. Particulars No. Me Iver Road. 17/Sq foot Rs. Rs.
Additional 100 feet will be added for cable runway.Ft X (Actual Space utilization) Rs. Rs.10. 16. (2 D + 2 +2) X (2 D + 2 +2) Where D is distance between two anchor points and two feet are added on either side of square.000 No charges Page 58 of 65 .50/S.Interconnect Billing Manual Rs. Additional 100 feet will be added for cable runway.11/Sft in open Area Rs. Dish Antenna Rent for Dish Antenna on Roof Top Actual space utilization will be calculated according to following formula (d + 6 +6) X (d + 6 +6) Where d is diameter of Dish Antenna and Six feet are added on either side of square of diameter as roaming space. 16. X (Actual Space utilization) 4 Rent for Dish Antenna on PTCL Tower (whether on rooftop or ground) Rent for Dish Antenna on tenant’s own Tower on the ground Rs.50/Sft. 17/Sft in covered area Guyed wired Towers on Rooftop Actual space utilization will be calculated according to formula.
5.15/sft per month will be charged if tenant wants backup generator power at ordinary space. 3.000/. Rs. Rent /rental of each month shall be paid in advance. (Telehousing & VOIP) or his Page 59 of 65 . The request for provisioning of the facility must be made at least 3 (Three) months prior to start of installation of equipment. Co-Location space may only be used for the purpose described 1.000 per antenna Rs. 2.000 per antenna Installation of third party Antenna at Tenant’s Tower (Whether on ground or Rooftop. Application shall accompany a draft/pay order amounting to Rs.000 /Amp An additional amount of Rs.M. The Customer shall deposit an amount equivalent to three months rent as security.10.500 /Amp Rs. provided engineering design permit installation of additional Antenna) 5 Charges for Purpose Built Co-location Centers with Air-conditioning Electric Power (Including backup power) AC 220 V DC 48 V Rs. 1. 5. 900/Amp Ordinary Space AC 220 V DC 48 V Rs. 6. 4. 5. 600/Amp Power for individual Air-conditioner to be installed by the tenant will be subject to above rates. Allocation of space shall be subject to availability of space and reservation rights of PTCL.Interconnect Billing Manual Rent for Dish Antenna on tenant’s own Tower on Rooftop 1st Antenna Additional Antenna (Provided engineering design permit installation of additional Antenna) No charges Rs. 1. The demand shall be registered with G.in the name of PTCL as Registration Fee. Terms and Conditions authorized representative at the respective location on first come first serve basis but limited to telecom and IT related companies. Co-Location agreement shall be initially for a period of one year extendable by mutual agreement on year-to-year basis.
13. 11. in other words. Call Centres Tariff/1-12/2003-04/Call Centers March 21. 10. This is evident from our continual efforts to create more and more business opportunities for our valued partners. 12. Party installing antenna/dish shall be responsible for full standard security measures. Facilitating the establishment of International Call Centres is yet another promising opportunity for offshore companies to establish Call Centres in Pakistan and serve a global clientele.Interconnect Billing Manual in the negotiated agreement. 7. PTCL will refuse installation failure to do so. then six months advance notice shall be given to remove the Equipment within this period. 8. Space/building. These charges are provisional and subject to approval of PTCL Board of Directors. Power break down. 2005 PTCL Management is pleased to announce the revised tariffs for Call Centers Excluding General Sales Tax) with effect from 21st March 2005 as follows: International Call Centres: PTCL has always tried to be instrumental in expanding the business horizons of its august corporate customers. 14. Equipment installed must not affect suitability of surrounding space and must be according to agreed stander for equipment compatibility. 9. PTCL will not take responsibility for any mishap in respect of Tower. No compensation will be offered to the customer. If facility is to be withdrawn. Registered parties having valid license from PTA will only be allowed to share the tower facility. How does it Work? Page 60 of 65 . Rates /rentals are subject to change at any time based on inflation in the Market and fiscal policy of the Government of Pakistan. Party would have no legal claim/title to ownership in connection with any civil structure that it may be required to construct at PTCL premises on the leased space. is a fascinating way to widen your business horizons beyond boundaries by extending services to transnational clients and their customers with an added fillip of economy and reliability. It. Only available Tower height allowed by PTCL may be used.
000 (Adjustable in monthly bills) Page 61 of 65 . Maximum reliability through free satellite backup.000 One month rental (15 days billing cycle and 7 days payment time) Rs. 30.Interconnect Billing Manual Establishing an International Call Centre is easy and hassle. 20% reduction in local line charges. reservations. Satellite capacity reinforcement of Pakistan Internet Exchange to ensure bandwidth availability in case of SMW3 outage. Tariff Package: International Call Centers The PTCL Management is pleased to announce following bandwidth tariffs for International Call Centers on Premium Internet Protocol Backbone Connectivity using SMW-3 with effect from 20th January 2005. Lahore and Rawalpindi / Islamabad. Other applicable charges DXX Charges Local Media NIL Waived off upto 2 MB for Karachi. Self-healing domestic backbone. Access to such a set up is facilitated by 0800 Toll-Free Service. Prospective Beneficiaries: The main services that can operate International Call Centres include airline booking/confirmation. Installation Charges (One time) Security Registration Charges Upto 1024 Kbps = US$ 500 > 1024 Kbps = US$ 1. The rates will be as under: Monthly Tariff on All Pakistan Basis US $ 412 700 1. This offer features: • • • • • • • Reduced connectivity charges from US $ 9900 to US $6500 per Ei Full Circuit MBS on FLAG. The service however involves certain human resource requisites like communication skills and customer handling to be arranged by the subscribers. wherein overseas customers' calls are routed to Pakistan or overseas destinations through VoIP technology where trained agents are ready to respond to the queries of the customers.free.000 7. hotels. help line.348 Bandwidth 256 Kbps 512 Kbps 1024 Kbps 2 Mbps 8 Mbps 34 Mbps 45 Mbps 2.200 2. For other cities customer to arrange local tail connectivity at their own cost from PTCL point of presence. Incentive Package PTCL offers an attractive incentive package to prospective subscribers. insurance claims and data entries etc. Software Technology Parks connected through Optical Fiber rings. The customers of bulk bandwidth shall arrange Optical Fiber Connectivity at their own cost form nearest PTCL exchange to their premises along with terminal equipment. Service Level Agreement with Internet and IT companies.000 31. medical prescription entries.200 24. banking.
as well as for its own corporate clients. 4. All International Call Centers will be provided with fully redundant international connectivity through sub-marine cable supplemented by satellite to ensure reliable and resilient international connectivity. Bills will be payable with in 07 days from date of issue. The service however involves certain human resource requisites like communication skills and customer handling to be arranged by the subscribers. 3. reservations. Non-payment to result in cancellation of registration. Terms and Conditions 1.Interconnect Billing Manual (For 2/8/34 Mbps Customers) 3. 7. wherein customers calls are routed to a call center where trained agents respond to the inquiries of the customers. The Bulk Customer shall ensure PTCL exclusivity and interest. GST @ 15% shall be payable on charges as per CBR Letter No. market-oriented approach. How does it Work? Establishing Domestic Call Centers is easy and hassle-free. 2001. help line. Offering the edge of more customer-focused service in a cost-effective manner. Non-payment beyond 30 days shall warrant disconnection of all services provided by PTCL to the defaulters. Parties indulging in unfair practices. 3. 2. 2. 1 (17) STR/2000 dated 30th November. The arrangement will be on year-to-year basis to be continued until the alternate fiber optic cable comes into operation. 5. Terms and Conditions by Ministry of IT & T 1. In line with its commitment to provide new opportunities for betterment of services for the benefit of its shareholders. There will be no additional charges except mentioned above. insurance claims and data entries etc. Establishment of Domestic Call Centre is yet another opening for corporate businesses to send a message of special care to their customers. 4. Demand Note payment time 15 days. Page 62 of 65 . Access to such a set up is facilitated by 0800 Toll-Free Service. violation of leased circuit agreement or found involved in any illegal activity would be liable to legal action as well as immediate termination of services. banking. In case of default 5% surcharge will be levied. 6. medical prescription entries. Domestic Call Centres follow a modern. Prospective Beneficiaries The main services that can operate Domestic Call Centers include airline booking/confirmation. hotels. Non-payment beyond 03 weeks shall warrant disconnection of the service. In case of any breach PTCL shall disconnect the service immediately. Domestic Call Centers Pakistan Telecommunication Company Limited continues its endeavour to bring innovative products and solutions to its valued customers. the company is always eager to find new ways to create a breed of satisfied customers for itself.
100. Security deposit (Refundable) 1 to 5 lines Rs.000 per line or Bank guarantee of Rs. 5. Installation Charges (One time) Rs 3. Diversion of UAN and Leased Line calls to Cal Center. • Fixed minimum rate of Rs. 4. 3. Value-added combination of UAN and Leased Lines (DXX) for in-house Call Centers. Connectivity Options: Three connectivity options are available depending upon the nature and type of a Call Center.00 per minute.000 (Excluding General Sales Tax) 2. International Domestic IP / IPLC (half-circuit) One-way PRI (incoming to call center)Two-way PRI with 0800 number and NWD access only One-way PRI for domestic only. • • • Features (Free of Charge) Day time dependent routing Call distribution Origin dependent routing Call Charges (Excluding General Sales Tax): 4. Type of Call Centre Connectivity.IP/IPLC for international call center Co-located Tariff Package: Option 1 1.Interconnect Billing Manual Incentive Offer The Call Center service features tailor-made attractions like: • 25% discount on nationwide call for customers with low-traffic volume plus an extra 5-10% discount based on usage.000 3.000 per line 6 to above Rs. Page 63 of 65 .
Without any minimum NWD traffic commitment per month. 3. 2. For leased line Plus UAN (Option 3) only large corporate customers will be considered for incoming (one way) call center voice traffic only. GST) Rs. Only Pakistan registered companies shall be allowed on non-exclusive basis. NWD Calls (Flat rate) Rs. 2. Installation Charges (One time) Installation charges will consist of sum of individual installation charges as applicable for PRI and UAN services. 6. Monthly recurring charges Monthly recurring charges will consist of the following: Description of |Service PRI rental Line rent Coo-location charges UAN charges Leased line DXX charges Terms and conditions: 1. i. Security deposit (Refundable) One month rental of PRI and UAN plus advance rent for one month. from PSTN to the corporate customers systems. The interconnection of corporate customer's systems (including call centers) with PSTN will be one way.01 per call Remarks A discount of 25% shall be allowed on billing of local call charges. 5. 1. 1. 7. No connectivity is allowed to/from any type of International Network. The call center operator will install IP gateways that will be housed at PTCL co-location centers and one-way PRI will be used for interfacing with PSTN. Combined call centers (local + International) are not allowed. Charges As per applicable tariff for PRI As per applicable tariff for Line rent As per applicable tariff for Co-location As per applicable tariff for UAN service As per applicable tariff for leased lines + 100 % premium NIL 4. Interconnectivity of domestic call centers shall not be allowed. Round the clock time less distance less. Page 64 of 65 . 2. Incoming voice traffic from various cities will be collected via local calls using UAN service and converted to packet based IP traffic for transport to central call center using leased lines. Non payment beyond 30 days will lead to disconnection without any notice. 3.Interconnect Billing Manual Call Type Local Calls Charges (Excluding.UAN+IP (Traffic Aggregation using Packet Based Protocol) This option consists of a combination of UAN service leased line & DXX.90 per minutes Option 2 . Monthly bill should be cleared within 7 days from date of issue.e.
Interconnect Billing Manual For Further Information. Please call or fax: Page 65 of 65 .