John

Doe
PROFILE

17X XXXXXXX close, XXXXXX, B98 XXX Mobile: XXXXX XXX XXX Home: XXXXX XXX XXX Email: ash.XXXXXXX@XXXXXX.com

Organized Comp TIA Server+ accredited engineer with a logical problem solving mind. Highly approachable and boasts excellent customer service skills. Obtained an IT degree at a distinction level. Expert in producing high quality technical documentation for internal and external use. Natural ability to speak to people at all levels. Thrive on creating technical solutions to improve and expand the business.

PROFESSIONAL EXPERIENCE
IT Technician
Bullivant Media LTD The role is supporting all aspects of the business. Experience with a wide range of different technologies. Responsible for upkeep of entire network infrastructure. Project Management as required also Required to respond to business change quickly and efficiently. Administration of the Windows Based Network Across 4 Sites in the West Midlands. Responsible for Repair and upkeep of all servers, PCs, laptops, network hardware and printers. Project managed WAN infrastructure overhaul using Watchguard XTM 5 Series with redundant Internet Lines. Reducing Costs and increasing functionality. Introduced the company to a Windows SharePoint based intranet, with IT call logging functionality. Introduced DHCP addressing to minimize admin overhead. Improvement of Active Directory Hierarchy and functionality. Redesigned the entire network to improve speed and reliability, including redundant routing and consolidation of servers to reduce operating expenditure. Created and implemented a formal disaster recovery plan. Overhauled Group Policy implementation and security practices. Overhauled Backup Procedures with BackupExec and NAS Devices. (March 2010 Current)

Field Service Engineer

Maindec Computer Solutions

(December 2008 March 2010)

Office and field based, customer facing on-site troubleshooting, diagnosis and resolution. Diagnosed and repaired many types of hardware with no previous experience. Responding to customers faults on varying SLAs. Visited customer sites across the UK, responding to faults and project work as required. Diagnosed and Repaired Servers/Printers/SAN onsite and within a workshop Environment. Repaired many faults on hardware that I had never experienced through a structured and logical approach. Completed several out of hours projects for customers such as Smiths News and AutoData. Covered absent staff on a customer site with little to no training.

EARLIER CAREER BACKGROUND

IT Technician, Arrow Vale High School (August 05 December 08)
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EARLY CAREER HIGHLIGHTS

Technician of 1000 User Network Alongside Interactive Whiteboards, Printers, Projectors, Audio Visual Equipment. Designed and Implemented Helpdesk Call Logging system to improve time management. Implemented School-Wide Wireless Network. Managed technical team of 10+ students on a daily basis to participate in School Shows and events. Conducted many IT training sessions to staff, introducing new systems and improving skills and knowledge on current systems.

ACADEMIC BACKGROUND
IT and Technical Support Foundation Degree Newman University College AS Levels (ICT, Business Economics, Drama) Arrow Vale High School GCSEs (English, Maths, BCS, Drama, Double Science) Arrow Vale High School (Sept 01 July 04) (Sept 04 July 05) (Sept 06 July 09)

PROFESSIONAL QUALIFICATIONS AND CERTIFICATES

MCITP Self Study - in Progress CompTIA Server+ Achieved in 2009 Various Hardware training courses such as HP LaserJet technology, Cisco Routing, HP Server, IBM Server Completed Official Microsoft training of Exchange 2003

TECHNICAL ABILITIES
Full Working Knowledge of all Windows desktop and server operating systems. Full Working knowledge of Microsoft Exchange 2003 and 2007. Active Directory/DNS/DHCP/IIS Proficient. Terminal Server Administration (Windows 2000, 2003 and 2008) Enterprise security and networking experience (Watchguard Firebox/Sonicwall/Cisco Routers). Microsoft Office 2003/2007/2010. Apple IOS (All devices), Mac OSX 10+ Microsoft SQL Server 2000/2005/2008 administration. SharePoint Services Administration. Avaya Phone Systems. Extensive PC, Server and Printer hardware knowledge for diagnosis, repair and configuration. Setting up of Branch Office VPN Tunnels and Mobile VPN Clients. Some Linux Exposure (Red Hat/Ubuntu/PfSense). VMware ESXi 3.5/4/5 lab experience. Graphics Design Packages (Adobe Suite/Quark Express). Fluent in XHTML and CSS also client side coding ability (VBScript ,XML, Batch Files).

OTHER INFORMATION
Full UK Driving License. References available upon request

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