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Edition 5 - updated 20 August

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FRIDAY 5 OCTOBER 2012


ACTIVITIES | 10:00 - 21:00
10:00 - 10:30 10:30 - 11:00 11:00 - 12:30 12:30 - 13:30 18:00 - 19:00 19:30 - 21:00 Gather & coffee Welcome & Opening KeyNote Conversations Lunch Wine Tasting Gala Dinner >> more information on page 39

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WORKSHOPS | 14:00 - 17:30


14:00
14:00 - 15:30 Building Bridges: Creating Value with Culturally Diverse Teams
Alastair Olby

15:30
>> 6 16:00 - 17:30 Building Bridges: Creating Value with Culturally Diverse Teams (cont.)
Alastair Olby

17:30
>> 6

REFRESHMENT BREAK & MOVE

14:00 - 15:30 14:00 - 15:30 14:00 - 15:30

Helping Groups Bring Their Plans to Life


Kathleen A. Paris

>> 7 >> 8 >> 10

16:00 - 17:30 16:00 - 17:30 16:00 - 17:30

Helping Groups Bring Their Plans to Life


Kathleen A. Paris

>> 7 >> 8 >> 10

Co-Facilitation in Cross Cultural Seas


Ann Epps

Co-Facilitation in Cross Cultural Seas (cont.)


Ann Epps

Powerful improv activities to explore cultural diversity in highly diverse groups


Ruben van der Laan & Renatus Hoogenraad

Powerful improv activities to explore cultural diversity in highly diverse groups (cont.)
Ruben van der Laan & Renatus Hoogenraad

14:00 - 15:30 14:00 - 15:30

Introduction to graphic facilitation


Roberta Faulhaber

>> 11 >> 13

16:00 - 17:30 16:00 - 17:30

Introduction to graphic facilitation (cont.)


Roberta Faulhaber

>> 11 >> 13

Facilitating co-creation - how to unleash the power of diverse groups


Carol Sherriff & Simon Wilson

Facilitating co-creation - how to unleash the power of diverse groups (cont.)


Carol Sherriff & Simon Wilson

Workshop delivered in:

German

Italian

French

English

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SATURDAY 6 OCTOBER 2012


ACTIVITIES | 08:15 - 12:30
08:15 - 08:45 08:45 - 09:00 09:00 - 10:30 10:30 - 11:00 11:00 - 12:30 Gather & coffee Move to Workshops Conference Workshops Refreshment Break Conference Workshops

th

WORKSHOPS | 09:00 - 12:30


09:00
09:00 - 10:30 Lets live the Compass Module : Affirm "diversity" while building a "common will"
Julien Goby & Adrien Angliviel

10:30
>> 14 11:00 - 12:30 Performance beyond Borders (Session in German)
Samuel van den Bergh & Maarten van Rijn CPF

12:30
>> 15

09:00 - 10:30 09:00 - 10:30 09:00 - 10:30

Brain Facilitation - recent insights in neuroscience


Jet Proost and Frans Scheepens

>> 16 >> 17

11:00 - 12:30 11:00 - 12:30 11:00 - 11:30

Brain Facilitation - recent insights in neuroscience (cont.)


Jet Proost and Frans Scheepens

REFRESHMENT BREAK & MOVE

>> 16 >> 17

Be yourself
Tanguy Lunven

Be yourself (cont.)
Tanguy Lunven

Construire un processus collaboratif pour un cas spcifique >> 18


Lan Levy

Construire un processus collaboratif pour un cas spcifique >> 18 (cont.)


Lan Levy

09:00 - 10:30

Nemawashi: Creating positive emotional states in multicultural groups


Pamela Lupton-Bowers

>> 19

11:00 - 12:30

Nemawashi: Creating positive emotional states in multicultural groups


Pamela Lupton-Bowers

>> 19

09:00 - 10:30 09:00 - 10:30

The Value of a Facilitative Approach to Culture Change


Ulla Wyckoff-Tomlinson

>> 20

11:00 - 12:30 11:00 - 12:30

Effective Facilitation with multi-national groups


Bruce Rowling & Keith Warren-Price

>> 21

Unlocking the Diversity Within : how to access, unlock and >> 22 capitalise on the diversity of thinking within a group
Rhonda Tranks

Unlocking the Diversity Within: how to access, unlock and >> 22 capitalise on the diversity of thinking within a group(cont.)
Rhonda Tranks

09:00 - 10:30

Engage and excite! Visual facilitation and communication methods to remove barriers to engagement
Fran O'Hara

>> 23

11:00 - 12:30

Engage and excite! Visual facilitation and communication methods to remove barriers to engagement (cont.)
Fran O'Hara German Italian French

>> 23

Workshop delivered in:

English

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SATURDAY 6 OCTOBER 2012


ACTIVITIES | 12:30 - 17:30
12:30 - 13.30 14:00 - 15:30 15:30 - 16:00 16:00 - 17:30 19:00 - 20:30 Lunch Conference Workshops Refreshment Break Conference Workshops Dinner

th

WORKSHOPS | 14:00 - 17:30


14:00
14:00 - 15:30 14:00 - 15:30 From differentiation to inclusion: a path to self-discovery Jean-Philippe Poupard (Un)leashing the Power of Diversity. Are their limits? Implications for the Facilitator
Christiane Amici Raboud, Claire Bellman, Yves Etiene

15:30
>> 24 >> 40 16:00 - 17:30 16:00 - 17:15 From differentiation to inclusion: a path to self-discovery (cont.) Jean-Philippe Poupard

17:30
>> 24

REFRESHMENT BREAK & MOVE

14:00 - 15:30

Building Bridges: Creating Value with Culturally Diverse Teams


Alastair Olby

>> 26

16:00 - 17:30

Building Bridges: Creating Value with Culturally Diverse Teams (cont.)


Alastair Olby

>> 26

14:00 - 15:30 14:00 - 15:30

Teambuilding based on Humanistic Action Methods


Norbert Apter

>> 27 >> 28

16:00 - 17:30 16:00 - 17:30

Teambuilding based on Humanistic Action Methods (cont.) >> 27


Norbert Apter

Powerful improv activities to explore cultural diversity in highly diverse groups


Ruben van der Laan & Renatus Hoogenraad

Powerful improv activities to explore cultural diversity in highly diverse groups (cont.)
Ruben van der Laan & Renatus Hoogenraad

>> 28

14:00 - 15:30 14:00 - 15:30

Designing a facilitative process to address a specific case


Lan Levy

>> 29 >> 30

16:00 - 16:30 16:00 - 17:00

Designing a facilitative process to address a specific case (cont.) Lan Levy Community Building, Organizing Serendipity
Frits Bussemaker

>> 29 >> 25

Law of the Requisite Variety


Jan Lelie

14:00 - 15:30

A Deep-Dive - Exploring Non-Western approaches to Lead- >> 31 ership Development


Laverne Webb & Virginia Guerrero

16:00 - 17:30

A Deep-Dive - Exploring Non-Western approaches to Lead- >> 31 ership Development (cont.)


Laverne Webb & Virginia Guerrero

Workshop delivered in:

German

Italian

French

English

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SUNDAY 7 OCTOBER 2012


ACTIVITIES | 08:15 - 12:30
08:15 - 08:45 08:45 - 09:00 09:00 - 10:30 10:20 - 10:40 10:40 - 12:30 12:30 - 13:30 Gather & coffee Move to Workshops Conference Workshops Refreshment Break Closing Session - World Caf Lunch

th

WORKSHOPS | 09:00 - 12:30


09:00
09:00 - 10:30 Lets live the Compass Module : Affirm "diversity" while building a "common will"
Julien Goby & Adrien Angliviel

10:30
>> 32

12:30

REFRESHMENT BREAK & MOVE

09:00 - 10:30

Thinking differently: the power of applying diverse thinking skills in creative problem-solving
Ann Alder

>> 33

09:00 - 10:30 09:00 - 10:30

Performance beyond Borders


Samuel van den Bergh & Maarten van Rijn CPF

>> 34 >> 35

Unleashing Results- enabling shared understanding and commitment in diverse groups


Michael Randel

Closing Session - World Caf

09:00 - 10:30

"The positive, the unhelpful & the unrecognised. Use experiential learning to explore and capitalise on diversity."
Jamie Thompson

>> 36

09:00 - 10:30

Generating Ideas and Involvement that goes way outside the box
Anna Gribanova

>> 41

09:00 - 10:30

The Secrets to Engagement


Michael Wilkinson

>> 38

Workshop delivered in:

German

Italian

French

English

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Building Bridges:
Alastair Olby & Liliana Mirescu Friday, 5th Oct. 14:00-17:30 3 hours French All levels Date Time Duration Language Level : : : : :

Creating Value with Culturally Diverse Teams


If you work with culturally diverse teams, you'll know they have huge potential, but also that so many of these teams fall short, with many of them either becoming dysfunctional or simply compromising. So in this session we'll be looking at successful processes for creating value with culturally diverse teams that you'll be able to take away and apply in your context. We'll be exploring areas including: The link between culture, linguistic constructs and what we now know from neuroscience Processes for exploring differences and their impacts Discussing differences openly, and accelerating a spirit of inclusion How to create new ways of working which get the best from all. Learning Objectives/Outcomes: The participant at the end of the session will be able to: Apply a process for creating value with culturally diverse teams Spot the typical pitfalls to avoid with culturally diverse teams Reflect on their own facilitation style and what adjustments might be needed for different cultures Biographical information: Alastair is a Certified Professional Facilitator who specialises in bringing about cultural change in organisations. Much of his work focuses on developing multi-cultural leadership teams' leadership capabilities, and developing facilitators and coaches working in multi-cultural contexts. Based in Switzerland, Alastair's career has taken him to Canada, Japan, Africa and across much of Europe.

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Helping Groups Bring Their Plans to Life


Kathleen A. Paris Date Time Duration Language Level : : : : : Friday, 5th Oct. 14:00-17:30 3 hours English All levels Most strategic plans are never implemented. Consultant Kathleen A. Paris, Ph.D., will share secrets of actually making the plan happen using a combination of quality tools and change management strategies. Paris will focus on the power of the visual for helping people see their place in any plan. She is the author of "Bringing Your Strategic Plan to Life: A Guide for Nonprofits and Public Agencies (2011). This session provides an opportunity to practice using some of the tools. Bring along a strategic plan from your own organization or a client organization. "The purpose of planning is not to create plans, but to create results!" (Patrick Below) Learning Objectives/Outcomes: The participant at the end of the session will be able to: Demonstrate and practice ways of creating experiences for stakeholders that will increase implementation success Demonstrate and practice ways to translate the written word into a visual array Biographical information: Kathleen A. Paris, Author, Speaker, Consultant, is the author of "Bringing Your Strategic Plan to Life: A Guide for Nonprofits and Public Agencies" (iUniverse, 2011). She also holds the title of consultant, distinguished, emeritus from the Office of Quality Improvement, UW-Madison. She has provided management and strategic planning consulting and training since 1985 to a variety of organizations including higher education and health care. In addition to work on the US mainland, she has consulted in Guam, The Virgin Islands, Cyprus, and the UK. Kathleen's web site on effective meetings won an international award in 2008. She holds a Ph.D. in Educational Administration from UW-Madison. Kathleen is currently serving as Interim Associate Dean at Madison College and teaches "Leadership and Diversity" for Edgewood college.

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Co-Facilitation in Cross Cultural Seas


Ann Epps Date Time Duration Language Level : : : : : Friday, 5th Oct. 14:00-17:30 3 hours English All levels Cross-cultural facilitation requires a special set of skills, sensitivities, and yes, even scripting. Good cross -cultural facilitation doesn't just happen. Neither does effective co-facilitation. It doesn't work for one person to "do her thing," then the other "do his thing," with both hoping that it will all work out. This three-hour workshop will explore the perils, promises, and best practices of co-facilitation particularly in a cross-cultural environment through a highly interactive, fast-paced approach. A workbook with practical approaches to both co-facilitation and cross-cultural facilitation will be made available to workshop participants. Learning Objectives/Outcomes: The participant at the end of the session will be able to: Share and learn best practices in both co-facilitation and cross-cultural facilitation Biographical information: Ann Epps: CPR, CPF assessor and founding member of IAF. A frequent workshop presenter at IAF North America, Europe and Asia conferences, Ann specialises in strategic and creative thinking, leadership development, including facilitative management, and stakeholder engagement.

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Powerful improv activities to explore cultural diversity in highly diverse groups


Ruben van der Laan & Renatus Hoogenraad Date Time Duration Language Level : : : : : Friday, 5th Oct. 14:00-17:30 3 hours English All levels Learning Objectives/Outcomes: The participant at the end of the session will be able to: frame the right questions in order to raise awareness about cultural differences better keep a non-judgemental approach towards a culturally diverse group create space for diversity by using meaningful improvisation games use the diversity of the group for more creativity and better decision-making Biographical information: Ruben van der Laan: Ruben brings your group into flow to unleash creativity, build engagement and organise expediency. As facilitator, he uses a vast array of creativity techniques, improvisational games and participatory methods. Grown up in Europe and Africa, having worked worldwide with highly diverse groups, he feels at home in many cultures. Ruben has been leading workshop at the IAF-Asia and IAF-Netherlands conferences. Ruben currently lives in the Netherlands missing the food and weather of his former home Thailand. (www.rubenvanderlaan.com) Renatus Hoogenraad: Born and raised in the Netherlands, Renatus spent the first part of his professional life traveling the world as a performing improviser. Today as a trainer and facilitator, he specializes in highly experiential training and facilitations methods boosting teamwork, communication, creativity and innovation. Renatus lives near Geneva and acts as European coordinator for the Applied Improvisation Network (AIN). (www.sparks-training.ch)
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Have you ever had a client asking you 'to make those Asians speak up?' or 'to ensure decisions will be followed through by these Africans?' Preparing and leading a session with a highly cultural diverse group requires you to raise the cultural awareness of the group in order to reach a high-impact outcome. This session will you give tools from the world of improvisation to realize this.

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Introduction to graphic facilitation


Roberta Faulhaber Date Time Duration Language Level : : : : : Friday, 5th Oct. 14:00-17:30 3 hours English All levels Learning Objectives/Outcomes: The participant at the end of the session will be able to: Learn and practice the fundamentals of visual note-taking - useful in both a personal and professional context (Letters, connectors, bullets, shadows, frames, people, color) Use three simple visual templates for facilitation understand why using visual techniques in facilitation can enhance group productivity, buy-in, group and individual memorisation, and meeting effectiveness. Biographical information: Roberta Faulhaber started life in Chicago but has been living in Paris for over thirty years, working as an artist, art director, and interpreter in the public and private sectors. She has been pioneering visual facilitation in France since 2008, joining many different types of meetings and conferences to graphically translate the ideas, processes, and emotions that emerge from a working group into large visuals on paper and facilitate the harvesting of collective intelligence in both English and French. Examples of her work can be found at www.facilitationvisuelle.fr. Roberta also develops and leads training sessions in visual meetings, sketchnoting, and graphic facilitation for coaches, facilitators, managers, students, and other visual practitioners in a partnership with Formapart. You dont need to know how to draw to vastly improve your visual facilitation skills. This short introduction to graphic facilitation gives you some basic visual vocabulary and three easy templates to help you take advantage of the incredible power of visual thinking in enhancing group productivity and collective intelligence.

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Facilitating co-creation:
Carol Sherriff & Simon Wilson Friday, 5th Oct. 14:00-17:30 3 hours English All levels Date Time Duration Language Level : : : : :

How to unleash the power of diverse groups


Increasingly organisations are interested in involving customers and stakeholders in co-creating products and services. The public debate centres on the benefits or results of co-creation, with little focus on processes that make it effective. In this workshop you can try out some proven approaches to co-creation and discuss how to add cocreation to your facilitation toolkit. Learning Objectives/Outcomes: The participant at the end of the session will be able to: Understand the theoretical basis of co-creation approaches and the different roles facilitators may be asked to play Design and facilitate a co-creation approach that is fit for purpose drawing on a checklist for cocreation based on experience with different organisations Use a facilitated framework for co-creation having tested it in practice. Biographical information: Carol Sherriff and Simon Wilson are directors of Wilson Sherriff, a facilitation company based in the UK. Since 2000 they have facilitated sessions for organisations in the public, private and voluntary sectors, and trained facilitators - both face to face and virtually. Carol and Simon are both Certified Professional Facilitators, Board members of the IAF, and assessors on the CPF programme. Together they have published chapters in the IAF handbooks on Creating a culture of Collaboration and Working with Difficult Groups. Most recently they edited Riders on the Storm - a volume of interviews from the virtual summit for facilitators, coaches and consultants held in 2011. Carol also lectures in two business schools in the UK. Simon is a former Chair of Trustees of two national charities in the UK.

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Lets live the Compass Module:


Julien Goby & Adrien Angliviel Saturday, 6th Oct. 09:00-10:30 1.5 hours English All levels Date Time Duration Language Level : : : : :

Affirm "diversity" while building a "common will"


Increasingly organisations are interested in involving customers and stakeholders in co-creating products and services. The public debate centres on the benefits or results of co-creation, with little focus on processes that make it effective. In this workshop you can try out some proven approaches to co-creation and discuss how to add cocreation to your facilitation toolkit. Learning Objectives/Outcomes: Wild is the Game do not protect an IP on this module. It is not far from the module Merlin, or MG Taylor "Take a panel". Participants will be able to run a compass module which is pretty easy to design and run when you're a beginner and can become more complex and subtile if you are Adapt the Compass Module to large scale groups events. Biographical information: Adrien Angliviel: Before : director in film industry Facilitation (15 years): Worked with a lot of organisations and mostly learned with MG Taylor background mentors. Focused on connecting trainings and organizations strategy. Co-founder of The Value Web Partner in Wild is the Game (French firm) Julien Goby Before : Clinical Psychologist and Emergency NGO contractor Facilitation (10 years): Worked with a lot of organisations and mostly learned with MG Taylor background mentors. Focused on complex decisions. Manage a facilitation center for Cap Gemini ASE. Founder of Wild is the Game (French firm) Member of The Value Web

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Performance beyond Borders


Samuel van den Bergh & Maarten van Rijn CPF Date Time Duration Language Level : : : : : Saturday, 6th Oct. 11:00-12:30 1.5 hours German All Levels Have you always wanted to make your sessions more interactive? Let us help you see how to use deceivingly simple activities to facilitate your participants to learn, exchange and have lots of fun - to collaborate beyond borders. We'll show you (and learn from you) how to do just that. Learning Objectives/Outcomes: At the end of the session the participants will be able to: use a number of Thiagi tools to work with their groups (training, coaching, facilitating) understand better how the dynamics of culture influences perceptions and actions of participants understand the power of the combination: challenging observations on and appreciative valuing of input by participants find lots more inspiring stuff on the thiagi.com website after the session/conference Biographical information: Prof. Samuel van den Bergh is the founder of the Centre for Cross-cultural Competence (School of Communication; Zurich University of Applied Sciences) and the founde of Van den Bergh Thiagi Associates GmbH, which specializes in cross-cultural communication, management, teambuilding and diversity management. He educates business leaders as well as students, in cross-cultural awareness and lectures modules of Cross-cultural Management in several Executive MBA programmes. For more information visit his homepage (www.isbb.zhaw.ch/fileadmin/php_includes/popup/person-detail.php?kurzz=vsam) Maarten van Rijn CPF is a fulltime professional facilitator and cooperation specialist. Since 1998 he works mainly for the government-sector, the not-for-profit sector and Dutch based NGO's. He also works for UNESCO, UNDP, the African Water Association and the World Bank's Global Distance Learning Network; providing facilitation expertise, facilitated sessions and training facilitators all over the globe (Asia, Africa, Europe and Middle/South America). In 2006 he became an IAF Certified Professional Facilitator and in 2010 his designation was renewed. Maarten is co-founder and was Chair (2004-2008) of IAF's Dutch affiliate. More information? See: http://nl.linkedin.com/in/maartencpf

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Brain Facilitation
Jet Proost and Frans Scheepens Saturday, 6th Oct. 09:00-12:30 3 hours English All Levels Date Time Duration Language Level : : : : :

Recent insights in neuroscience


A lot of brain knowledge is easily available. Fortunately human behavior still holds surprises and that is why your client needs you. As facilitators we work with peoples cognition, while our participants are anticipating social survival. What can facilitators learn from recent insights in neurosciences and apply to be more effective? Learning Objectives/Outcomes: At the end of the session the participants will: Gain insights from neuro sciences applicable in a facilitators working situation Have experienced how certain interventions can help Be able to apply these insights and experiences in process design Biographical information: Jet Proost has a background in rural sociology and extension science, and after an academic career in Communication Sciences started her own consultancy firm, 13 years ago. She works as a facilitator social change and innovation for non profit organisations, and trains academics in communication skills and leadership, in the Netherlands and overseas. Jet became a CPF in 2005 and assessor in 2007. She works as an all round facilitator for the LEF future center of the Dutch directorate for Public Works and Water Management the Netherlands, with a special focus on innovation sessions. Over the past 25 years she published a number of book chapters, journal articles, conference papers, reports and training guides in the field of participatory learning and research in action. Frans Scheepens has an academic degree in Economics, made a career in Communication and teaching at a University for Applied Sciences. Since 2003 he gradually incorporated facilitation in his work more and more. In 2007 he started working as an self-employed full-time facilitator. Frans works mainly for government entities, educational and nonprofit organisations. He has a keen interest in democracy: not as a right to be consumed, but as 'an obligation' to participate. Frans became an IAF Certified Professional Facilitator in 2008. More information? See:http://nl.linkedin.com/in/fransscheepens

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Be yourself
Tanguy Lunven Date Time Duration Language Level : : : : : Saturday, 6th Oct. 09:00-12:30 3 hours English All levels Someone who is thoroughly being themselves will be genuine and will express convictions through concise and simple communication. It is someone who treats diverse people as equals and who listens and respects different points of view. All the sequences of this workshop are connected to allow participants to gain confidence in daring the simplicity to be themselves. This means a secure environment, a support from others, a high quality of listening and openness to others and for the unknown within us. It is a wonderful journey towards ourselves. Learning Objectives/Outcomes: Each participant is invited to be responsible for acknowledging the key learnings he/she identifies for himself/herself through the session. Participants are invited to speak about what they have learned from this experience staying tuned and connected to what is running in their inner realms. Pleasure, authenticity, power, presence and meaning are the keywords of this workshop. We will sing together and perform a show. It requires our commitment and willingness, base of authenticity. Through the support of each of us we can reach miracles of daring the simplicity of being true! Biographical information: An engineer and former business executive, Tanguy Lunven chose rather to devote his life to singing; for him the means to better awareness of one's environment, and to being more fully centered and self-knowing. For more than twelve years, he has lent his music knowhow to the world of business in the role of choirmaster. For more than 20 years Tanguy has experienced many types of training: Singing lessons, vocal techniques, rhythms, choir conducting, (Ghislne Casteran, Agns de Brunhoff, Tanguy is an engineer from the Universit de Technologie de Compigne Gnie Mcanique, filire acoustique et vibrations industrielles. He also has a degree in music and sciences.

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Construire un processus collaboratif pour un cas spcifique


Lan Levy Date Time Duration Language Level : : : : : Saturday, 6th Oct. 09:00-11:30 2 hours French All levels Un client vient nous chercher. Il manage 40 consultants techniques qui sont rpartis dans 4 continents : lAfrique, lAsie, lEurope et lAmrique. Chaque consultant technique doit grer peu prs 25 projets par an. Leur problmatique : pas de processus de gestion de projet interne commun. Sa demande : Un processus commun pour manager et faciliter la gestion des projets Quel processus proposez-vous pour satisfaire sa demande ? Dans cet atelier participatif, nous allons explorer ensemble: Quels sont les aspects prvoir pour adresser cette demande ? Quelles questions devons-nous poser au client ? Comment rendre le processus collaboratif et participatif ? Quelles sont les diffrentes manires pour adresser le mme sujet ? Des petits processus dans un grand processus Intervenante: Lan LEVY : Forme en facilitation par The Institute of Cultural Affairs au Vietnam en 2003 puis Phoenix, aux Etats Unis o elle suit une formation intensive de formateur. Elle travaille alors pour des ONGs internationales dans la cadre de projets de dveloppement financs par la Banque Mondiale et la Banque Asiatique de Dveloppement, ainsi que pour des entreprises dans des contextes et des cultures diffrentes. Son rle consiste aujourdhui dvelopper lefficacit et la collaboration pour accompagner le changement dans les organisations. Son travail est forg par la simplicit, la passion en intelligence collective et la conviction pour un monde quilibr.

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Nemawashi: Creating positive emotional states in multi cultural groups


Pamela Lupton-Bowers Date Time Duration Language Level : : : : : Saturday, 6th Oct. 09:00-12:30 3 hours English All levels How much Nemawashi? To be really effective and reach transformational results multi cultural groups need to establish trust, rapport and a willingness to share and contribute. Nemawashi is a Japanese term from contemporary Japanese business which refers to a practice of gaining support for a decision before a formal meeting. Its more literal term comes from gardening and means to release roots before turning the tree. How much Nemawashi refers to the amount of effort a facilitator needs to invest in establishing positive state in order to ensure an enabling and empowering atmosphere. Join me in sharing numerous examples of exercises and icebreakers that have helped build rapport and trust in hundreds of groups around the world. Learning Objectives/Outcomes: Reaffirm the need for establishing a positive enabling environment Understand the challenges of creating such an environment in different cultures Use a model for assessing the amount of 'Nemawashi' - Creating state thoughg appropriate icebreakes and rapport building exercises Learn numerous methods and techniques that have worked around the world Create a list of do and don'ts that will guide them towards building effective postive state. Biographical information: Pamela Lupton-Bowers is founder and Managing Director of PLB Consulting Ltd. Pamela, is a qualified sports teacher with post graduate degrees in adult learning, and doctoral studies in linguistics and professional communication who has worked with adult learners for more than 25 years. She brings a unique approach that blends sports psychology, brain based learning and the new field of neuro-leadership to create highly energised meetings with multi cultural and multi lingual groups that encourage total involvement and commitment. She is a CPF, NLP Practitioner, Master Trainer in Team Management Systems (TMS) and certified in ITAP, Working with Multi Cultural Teams and DISC. She is currently Director Europe for the International Association of Facilitators and President of the Geneva Chapter.

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The Value of a Facilitative Approach to Culture Change


Ulla Wyckoff-Tomlinson Date Time Duration Language Level : : : : : Saturday, 6th Oct. 09:00-10:30 1.5 hours English All levels Todays top performing organizations recognize Cultures vital role in their success. Living shared norms and values intentionally aligned to the organizations strategy will shift performance, customer relationships and employee satisfaction for consistently high results. The session will introduce participants to the facilitation of a participative Culture Change process for organizations, addressing in particular how to engage the change agent and chart the journey. Learning Objectives/Outcomes: At the end of the session the participants will: understand why culture matters and how it influences high performing teams understand the approach to a culture change process based on the "Results and Belief Cycles" to influence behavioral change: raising awareness of current culture identifying the culture that all will live by ingraining the desired culture live and sustain the desired culture understand the value of creating a collegial 360 coaching culture to sustain the change process with Thomas G. Crane's "Transformational Coaching" method Biographical information: Ulla Wyckoff-Tomlinson, CPF, has over 20 years of international experience in Organizational Change Management and Process Improvement as a certified Project Manager by the Association of Project Management in Munich, Germany. Over the past 5 years she has developed her coaching and facilitation skills as a profession and certified as Transformational Coach (Crane Consulting) in 2006 and as IAF Certified Professional Facilitator in 2008. Ulla is a member of the IAF since 2006 and was a presenter at the first IAF Caribbean Conference in Barbados in 2009.
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Effective Facilitation with multi-national groups


Bruce Rowling & Keith Warren-Price Date Time Duration Language Level : : : : : Saturday, 6th Oct. 11:00-12:30 1.5 hours English All levels When people are working in a language other than their first, they can miss key information when verbal discussions happen so quickly. This session will show ways to ensure all the group are fully in touch with the content. Learning Objectives/Outcomes: At the end of the session the participants will: Use practical, creative methods for working with co-facilitators and groups of different cultural practices and behaviours Biographical information: Bruce Rowling:a professionalfacilitator based in Surrey, England, and travels the world running meetings and conferences as well as training graphics and Pinpoint Facilitation. His first career was as a Chartered Surveyor which provided a wide range skills including sales, general management, training and HR. He became freelance in 1996 and joined the Pinpoint team in 1997. He is currently working with the British Government, the Metropolitan Police, DHL and PWC amongst others. Keith Warren-Price started with Procter and Gamble, Cavenham Foods and then Beanstalk Shelving where he set up the export division in the United Arab Emirates. He was awarded the Queen's Award for Export Achievement in 1979. He became freelance shortly after, working with companies including BMW across the Gulf States. On returning to the UK he joined the faculty of the Chartered lnstitute of Marketing. This widened his knowledge and expertise and he now has customers that include The British Government (Cabinet Office and various Ministries), Local Authorities, Universities and encourages many independent facilitators through his partnership with Neuland. Both have presented individually or as a team at IAF events in Fort Worth, Toronto, Ottawa, Minnesota, Scottsdale, Johannesberg, Cape Town, Edinburgh, Utrecht, Groningan, Oxford and BadHonnef.

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Unlocking the Diversity Within


Date Time Duration Language Level : : : : : Saturday, 6th Oct. 09:00-12:30 3 hours English All levels

How to access, unlock and capitalise on the diversity of thinking within a group
Rhonda Tranks Within us we have great capacity to see things from diverse perspectives. How do we release this capacity from the shackles created in the mind. This highly interactive and thought provoking workshop will help you tap into and capitalise on the diversity within regardless of how apparently homogeneous the group. Learning Objectives/Outcomes: Participants will: Explore ways to access diverse perspectives and mind-sets within a group. Utilise a range of simple but powerful facilitation techniques to bring about shifts in thinking Harness this diversity for better group outcomes Reflect upon the impact and applications of this for their facilitation practice Incorporate these methods and techniques, spontaneously, where appropriate in their facilitation practice Biographical information: Rhonda is one of Australias most experienced facilitators and organisational trainers. She has long recognised that, by getting people to shift perspective and open up to new ways of thinking, great change is possible. She has over 25 years experience in: consulting, management, HR, group facilitation, training and education. She has particular expertise in: Organisational and Cultural Change, Group and Conference Facilitation, Strategic Direction Setting and Planning, Experiential Learning, Individual and Team Coaching and Executive Search. This has led to a variety of roles and industries in Australia, Mexico, USA and Europe. She is the Principal of Illuma Consulting Pty Ltd working as a facilitator, and for many years, trained others in group facilitation skills. She is an IAF Certified Professional Facilitator and sits on the global Board as the Regional Director, Oceania. She has presented at IAF conferences in South Africa, Australia, New Zealand, Korea and India.

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Engage and excite!


Fran O'Hara Date Time Duration Language Level : : : : : Saturday, 6th Oct. 09:00-12:30 3 hours English All levels

Visual facilitation and communication methods to remove barriers to engagement


In today's diverse working environments having powerful visual facilitation tools in your toolkit can increase engagement and and energy with participants, and also increases the opportunities for, and chances of, achieving positive outcomes. This workshop will begin with a short theory overview and essential visual facilitation skills training session. We will then review key strands within diversity and a range of visual facilitation methods which could be used within each area. The group will then undertake a series of exercises focussing where there most potential for barriers, with the group inputting experiences to build a combined visual language. Learning Objectives/Outcomes: A primary outcome will be for each participant to gain confidence and understanding in their own personal visual facilitation style, while engaging audiences is half the battle - energising them to respond and act is also a major component. Tools - learn theory and essential visual facilitation skills to increase personal confidence and expand their 'toolkit'. Test - Practice a range of visual facilitation method with the group Techniques - Create a visual language of icons and methods they can use in their work. Trial - A private space to practice and new ways to engage more effectively with audiences, have 'Big Conversations', capture outcomes, undertake 'visible listening' and achieve personal and cleint aims. Biographical information: Fran OHara is the founder and creative director of Scarlet Design International Ltd, a strategic design agency and consultancy business focusing on delivering design, creative thinking and training services to a range of local, national and international clients. As a communications specialist Fran uses her expert design, visual-led facilitation and business strategy skills to bring clarity and create engaging and inclusive communications.

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From differentiation to inclusion


A path to self-discovery
Jean-Philippe Poupard Date Time Duration Language Level : : : : : Saturday, 6th Oct. 14:00-17:30 3 hours English All levels Learning Objectives/Outcomes: Recognize our culturally specific way of facilitating - Identify our differences with facilitators from other cultures - Facilitate a process from differences to inclusion Biographical information: Jean-Philippe Poupard is principal and founder of Formapart (formapart.fr), which aims to promote facilitation and assist private companies in their organizational transformations. Jean-Philippe is a passionate of facilitation. Over the years, he has been pleasantly surprised to see how it does help effectively a group achieve its full potential. He edits a blog focused on facilitation (leblogdelafacilitation.com) and shares most of his discoveries on twitter (@formapart). Our differences reveal our strengths. The aim of this workshop is to recognize our cultural differences in our way of facilitating teamwork and to learn from each other. We will also experiment on ourselves what we usually do with our groups : a process of differentiation and inclusion.

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Community Building, Organizing Serendipity


Frits Bussemaker Date Time Duration Language Level : : : : : Saturday, 6th Oct. 16:00-17:00 1 hour English All levels This session will cover practical lessons learnt from setting up and running offline and online communities. What are the best practices when aiming to bring people together. With the help of numereous anacdotes the speaker will cover what works and does not work based on personal experience. Learning Objectives/Outcomes: The session will present 10 best practices in Community Building and Lessons learned from personal experience of setting up and running a number of communities in different countries. Biographical information: Frits Bussemaker has set up and managed a number of international communities and facilitated numerous workshops and presentations in the Netherlands, Belgium, Portugal, the UK and Australia. Furthermore, he has contributed to a number of websites, books and magazines on Alliance Management, Business Process Management and Community Building. His Linkedin profile has an up to date overview: http://nl.linkedin.com/pub/frits-bussemaker/0/125/260

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Building Bridges:
Alastair Olby & Liliana Mirescu Saturday, 6th Oct. 14:00-17:30 3 hours English All levels Date Time Duration Language Level : : : : :

Creating Value with Culturally Diverse Teams


If you work with culturally diverse teams, you'll know they have huge potential, but also that so many of these teams fall short, with many of them either becoming dysfunctional or simply compromising. So in this session we'll be looking at successful processes for creating value with culturally diverse teams that you'll be able to take away and apply in your context. We'll be exploring areas including: The link between culture, linguistic constructs and what we now know from neuroscience Processes for exploring differences and their impacts Discussing differences openly, and accelerating a spirit of inclusion How to create new ways of working which get the best from all. Learning Objectives/Outcomes: The participant at the end of the session will be able to: Apply a process for creating value with culturally diverse teams Spot the typical pitfalls to avoid with culturally diverse teams Reflect on their own facilitation style and what adjustments might be needed for different cultures Biographical information: Alastair is a Certified Professional Facilitator who specialises in bringing about cultural change in organisations. Much of his work focuses on developing multi-cultural leadership teams' leadership capabilities, and developing facilitators and coaches working in multi-cultural contexts. Based in Switzerland, Alastair's career has taken him to Canada, Japan, Africa and across much of Europe.

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Teambuilding based on Humanistic Action Methods


Norbert Apter Date Time Duration Language Level : : : : : Saturday, 6th Oct. 14:00-17:30 3 hours English All levels Learning Objectives/Outcomes: The participant at the end of the session will be able to: Understand the specificity of this type of role of facilitator Activate diversified types of intelligence, Use new tools for: evaluating within the team (1) its organisation (2) its functioning and (3) its relationships address issues relating to the teams identity, its mission, its dynamics, the roles in the team, the members capacity to cooperate, their way of using emotional intelligence, their stress management skills or their intercultural understanding... stimulating in a new way the teams trust, coherence and efficiency and thus promoting its synergy... Biographical information: A pioneer of humanistic Action Methods in the French part of Switzerland, Norbert Apter is an accredited trainer, and the author of diverse articles. see : www.norbertapter.ch This session will use "Humanistic Action Methods", in order to introduce you to this comprehensive method (developed since 1920s). It offers sufficient flexibility whilst being thoroughly structured. Moreover, it securely facilitates the developmental process of a team and of each of its members: cooperation beyond differences gets its chances!

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Powerful improv activities to explore cultural diversity in highly diverse groups


Ruben van der Laan & Renatus Hoogenraad Date Time Duration Language Level : : : : : Saturday, 6th Oct. 14:00-17:30 3 hours French All levels Learning Objectives/Outcomes: The participant at the end of the session will be able to: frame the right questions in order to raise awareness about cultural differences better keep a non-judgemental approach towards a culturally diverse group create space for diversity by using meaningful improvisation games use the diversity of the group for more creativity and better decision-making Biographical information: Ruben van der Laan: Ruben brings your group into flow to unleash creativity, build engagement and organise expediency. As facilitator, he uses a vast array of creativity techniques, improvisational games and participatory methods. Grown up in Europe and Africa, having worked worldwide with highly diverse groups, he feels at home in many cultures. Ruben has been leading workshop at the IAF-Asia and IAF-Netherlands conferences. Ruben currently lives in the Netherlands missing the food and weather of his former home Thailand. (www.rubenvanderlaan.com) Renatus Hoogenraad: Born and raised in the Netherlands, Renatus spent the first part of his professional life traveling the world as a performing improviser. Today as a trainer and facilitator, he specializes in highly experiential training and facilitations methods boosting teamwork, communication, creativity and innovation. Renatus lives near Geneva and acts as European coordinator for the Applied Improvisation Network (AIN). (www.sparks-training.ch)
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Have you ever had a client asking you 'to make those Asians speak up?' or 'to ensure decisions will be followed through by these Africans?' Preparing and leading a session with a highly cultural diverse group requires you to raise the cultural awareness of the group in order to reach a high-impact outcome. This session will you give tools from the world of improvisation to realize this.

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Designing a facilitative process to address a specific case


Lan Levy Date Time Duration Language Level : : : : : Saturday, 6th Oct. 14:00-16:30 2 hours English All levels A client came to us. He manage 40 technical consultants from more than 10 countries (Asia, South Africa, Europe and America). Each consultant is responsible for about 25 projects per year and so far, they don't have any guideline or process of how to manage these projects. Their request: One project management process for all 40 technical consultants. What facilitative process would you propose to address this request? Learning Objectives/Outcomes: See what need to think about when we design a facilitative process? What questions facilitator need to ask the client? How to do a case study in a facilitative manner See if they have the same case, what are different ways to adress it Experience a facilitated session Biographical information: Lan Levy trained to be facilitator in 2003 in Technology of Participation (ToP of ICA) and was sent to the 6 week- intensive training of trainer course in Phoenix, USA in 2005. Shes been working with organizations, governments, business and development projects in different cultures. Getting people involved and collaborate is essential in her work. Group facilitation methods and techniques are her main keys of success. She is now living in Paris and working for Coactiv, a branch of CLT-Services.

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Law of the Requisite Variety


Jan Lelie Date Time Duration Language Level : : : : : Saturday, 6th Oct. 14:00-15:30 1.5 hours English All levels "Your capacity as a facilitator cannot exceed your capacity as a channel of communication" (Ashby's law). What does this imply for facilitating? How to deal with both diversity and conformity? How to balance individuality with groupness? This session explores reality perceptions in decision making. Learning Objectives/Outcomes: Recognize different learning styles, types and reality perceptions - apply this in an intake - uses these to better design a session - understand the role both analogue and digital communication Biographical information: Graduated in physics and Business Administration. Worked as a facilitator in ICT (RAD), Quality Improvement (TQM, lean), Logistics (JIT), Project and Programme Management, Management Consultancy, (Public) Policy development (local and central agencies), Participation, Innovation and Change Management. Worked with the five disciplines of Learning Organisations, Theory-U, Appreciative Inquiry, Dialogue techniques and Systemic approaches (Constellations, Satir, Pesso). Developed and ran a CoP called "fertilizer for facilitators". Organized series of Master Classes in dealing with change. CPF and initiated the Dutch CPF-programme. Co-founder of Dutch IAF Netherlands Chapter (2004 and 2012) Ran sessions in England, Netherlands, Germany, Scotland, Sweden, Finland, Turkey Published 2012 "Faciliteren als Tweede Beroep" (Facilitating as a second profession) with Gelling Publishing isbn 978 9078 440550
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A Deep-Dive
Laverne Webb & Virginia Guerrero Date Time Duration Language Level : : : : : Saturday, 6th Oct. 14:00-17:30 3 hours English All levels

Exploring Non-Western approaches to Leadership Development


The Deep Dive methodology is a facilitated knowledge-sharing and learning process designed by EnCompass LLC that establishes a rich environment for appreciative learning, bold exploration, and creativity and innovation. It is adapted from the work of IDEO, an award-winning global design firm known for its culture of creativity and innovation. Learning Objectives/Outcomes: The participant at the end of the session will be able to: Apply Deep Dive methodology to explore topics that require new thinking, or creative/innovative approaches Learn about best practices and best in class examples, of non-Western approaches to leadership development Deepen understanding of non-Western approaches to leadership development Biographical information: Laverne Webb, co-founder and CEO of EnCompass LLC, is a management and organization development expert with over 35 years experience as a leader and manager in government, international development, and nonprofit organizations. She currently oversees EnCompass leadership and management development efforts in support of the UN System of Organizations and manages EnCompass training and facilitation work in support of the US Agency for International Development and for Daimler AG. She holds an MPA from Harvard University. Virginia Humud Guerrero is a management, leadership and organizational development expert with over 30 years of experience in designing, delivering, and evaluating a range of human resources interventions for international organizations. Shas led training and organizational change efforts for a variety of clients, including UNAIDS, UNHCR, UNESCO, UNEP, UNCTAD, UN-ECLA, IDRC, ICRAF, WMO, and the International Organization for Migration. Virginia is a (IAC) certified executive coach with focus on difficult interpersonal relations, Brief & Solution Focus Coach, a NLP practitioner, she holds facilitation certification in the Institute for Cultural Affairs in Techniques of Participation, she is also trained in Appreciative Inquiry and World Caf Approaches and in handling groups and decision making.

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Lets live the Compass Module:


Julien Goby & Adrien Angliviel Sunday, 7th Oct. 09:00-10:30 1.5 hours French All levels Date Time Duration Language Level : : : : :

Affirm "diversity" while building a "common will"


Increasingly organisations are interested in involving customers and stakeholders in co-creating products and services. The public debate centres on the benefits or results of co-creation, with little focus on processes that make it effective. In this workshop you can try out some proven approaches to co-creation and discuss how to add cocreation to your facilitation toolkit. Learning Objectives/Outcomes: Wild is the Game do not protect an IP on this module. It is not far from the module Merlin, or MG Taylor "Take a panel". Participants will be able to run a compass module which is pretty easy to design and run when you're a beginner and can become more complex and subtile if you are Adapt the Compass Module to large scale groups events. Biographical information: Adrien Angliviel: Before : director in film industry Facilitation (15 years): Worked with a lot of organisations and mostly learned with MG Taylor background mentors. Focused on connecting trainings and organizations strategy. Co-founder of The Value Web Partner in Wild is the Game (French firm) Julien Goby Before : Clinical Psychologist and Emergency NGO contractor Facilitation (10 years): Worked with a lot of organisations and mostly learned with MG Taylor background mentors. Focused on complex decisions. Manage a facilitation center for Cap Gemini ASE. Founder of Wild is the Game (French firm) Member of The Value Web

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Thinking differently
Date Time Duration Language Level : : : : : Sunday, 7th Oct. 09:00-10:30 1.5 hours English All levels

The power of applying diverse thinking skills in creative problem-solving


Ann Alder Using an established model of 'Whole Brain Thinking' (HBDI ) and a new iPad app, 'Action Replay', this session will explore how we understand, recognise and apply diverse thinking skills in group problemsolving and innovation. We explore the 'power of opposites' in generating creative solutions and making Learning Objectives/Outcomes: The participant at the end of the session will be able to: Observe and recognise the 4 different HBDI thinking styles in action Understand how and when diverse thinkers can best contribute to creative group processes Identify their own preferred thinking styles and the implications of these Recognise the need to work with others who 'think differently', in order to balance their own thinking Explore how simple changes in language and style of presentation can turn 'individual difference' from potential conflict into agreement and creativity Biographical information: Ann has more than 30 years of experience in education, group-work, learning and development and facilitation. She has worked internationally with major business schools, NGOS, corporations, public sector organisations and small businesses, specifically to develop teamwork, leadership and management skills, coaching and the facilitation of experiential learning. She is recognised as an excellent 'trainer of trainers' and enjoys passing on her knowledge and skills to those involved in the development of people, whether in formal or informal settings. Ann is a regular speaker and presenter at Learning and Development and Facilitation Conferences including ASTD (USA), CIPD (UK), IAF Europe and the UN Annual Careers Conference in Rome. Ann writes regularly for professional journals and is the author of a guide to facilitating individual and team development and effectiveness. (Pattern-Making, Pattern-Breaking : Using Past Experience and New Behaviour in Training, Education and Change Management). In 2010-2011 Ann published number of articles in the IAF Europe newsletter and in the AMED Autumn 2011 e-O&P edition. She has also written recently for the Australian 'Training and Development' Journal.

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Performance beyond Borders


Samuel van den Bergh & Maarten van Rijn CPF Date Time Duration Language Level : : : : : Sunday, 7th Oct. 09:00-10:30 1.5 hours English All levels Have you always wanted to make your sessions more interactive? Let us help you see how to use deceivingly simple activities to facilitate your participants to learn, exchange and have lots of fun - to collaborate beyond borders. We'll show you (and learn from you) how to do just that. Learning Objectives/Outcomes: At the end of the session the participants will be able to: use a number of Thiagi tools to work with their groups (training, coaching, facilitating) understand better how the dynamics of culture influences perceptions and actions of participants understand the power of the combination: challenging observations on and appreciative valuing of input by participants find lots more inspiring stuff on the thiagi.com website after the session/conference Biographical information: Prof. Samuel van den Bergh is the founder of the Centre for Cross-cultural Competence (School of Communication; Zurich University of Applied Sciences) and the founde of Van den Bergh Thiagi Associates GmbH, which specializes in cross-cultural communication, management, teambuilding and diversity management. He educates business leaders as well as students, in cross-cultural awareness and lectures modules of Cross-cultural Management in several Executive MBA programmes. For more information visit his homepage (www.isbb.zhaw.ch/fileadmin/php_includes/popup/person-detail.php?kurzz=vsam) Maarten van Rijn CPF is a fulltime professional facilitator and cooperation specialist. Since 1998 he works mainly for the government-sector, the not-for-profit sector and Dutch based NGO's. He also works for UNESCO, UNDP, the African Water Association and the World Bank's Global Distance Learning Network; providing facilitation expertise, facilitated sessions and training facilitators all over the globe (Asia, Africa, Europe and Middle/South America). In 2006 he became an IAF Certified Professional Facilitator and in 2010 his designation was renewed. Maarten is co-founder and was Chair (2004-2008) of IAF's Dutch affiliate. More information? See: http://nl.linkedin.com/in/maartencpf

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Unleashing Results
Michael Randel Date Time Duration Language Level : : : : : Sunday, 7th Oct. 09:00-10:30 1.5 hours English All levels

Enabling shared understanding and commitment in diverse groups


In diverse groups, people literally don`t understand how others see things, and they struggle to solve wicked problems together. This session introduces practical techniques for face-to-face and virtual meetings that help groups bridge these gaps, build shared understanding and develop commitment to breakthrough results. Learning Objectives/Outcomes: At the end of the session the participants will be able to: Understanding the social, informational and value sources of diversity in groups and organizations. Select appropriate methods and techniques that build shared understanding and commitment in faceto-face meetings; Select appropriate tools to build shared understanding and commitment in virtual meetings; Promote the power of diverse groups to work creatively and collaboratively in solving wicked problems Biographical information: Michael Randel has more than 25 years experience as a facilitator with clients all over the world. His experience of working with people from more than 100 countries across Africa, Asia, Europe and the Americas. He grew up in Ireland, Ecuador and South Africa and learnt to be a facilitator while working to support positive social change in multi-racial organizations during the transition from apartheid to democracy in South Africa. After working with clients from more than a dozen countries around Africa he joined the World Bank in Washington DC as a facilitator of global programmes. Michael founded Randel Consulting Associates in 2006.Michael's Masters degree is in Social and Organizational Learning (George Mason University) and has published a variety of handbooks and articles. Michael presents with the Mid Atlantic Facilitators Network (MAFN) and is a presenter at the regional Organizational Development Network conference in Washington DC. He has also been invited to present at IAF North America Conferences. Michael is a member of the IAF, a Certified Professional Facilitator and chairs the board of MAFN.

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The positive, the unhelpful and the unrecognised


Jamie Thompson Date Time Duration Language Level : : : : : Sunday, 7th Oct. 09:00-10:30 1.5 hours English All levels

Use experiential learning to explore & capitalise on diversity


Recognising, understanding and valuing individual differences is fundamental to capitalising on the opportunities offered by diversity. Take part in engaging and thought provoking experiential activities that encourage participants to: 1) Recognise and value differences in styles and approaches (personal, cultural, functional, educational etc) 2) Understand and capitalise on the potential benefits offered by these individual differences This session is experiential learning in action, come and have fun using MTa materials! Learning Objectives/Outcomes: By the end of the session each participant will have been actively involved in and contributed to an experiential task and facilitated learning review. Participants will: 1) understand how experiential activities can be used to encourage individuals to recognise diversity within teams, be it at work, school or home 2) have recognised the value that their own personal diversity can bring to a team 3) have experienced the benefits of capitalising on the group's diversity 4) have had the opportunity to discuss facilitating experiential activities with MTa and shared experience with other attendees 5) have unlocked some of the diversity offered by IAF friends and colleagues Biographical information: Jamie specialises in facilitating experiential learning activities to improve personal, business and organisational performance. He facilitates development programmes in areas such as team skills, communication and lean processing and coaches external facilitators in the effective use of experiential techniques, tools, activities and methods. He has delivered in-house facilitator development programmes and experiential activities to a wide variety of clients, i.e.:- Britvic, The Royal Air Force, The British Army, United Biscuits, Loughborough University, etc. Before joining MTa he began his career as a big four Management Consultant at Deloitte, and then moved to Yahoo! as a Senior Business Analyst.

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The Secrets to Engagement


Michael Wilkinson

Date Time Duration Language Level

: : : : :

Sunday, 7th Oct. 09:00-10:30 1.5 hours English All levels

This is the session you wont want to miss! Most facilitators are armed with the three or four techniques they routinely use to get a group talking. Some like brain-storming, others prefer small group break-out, still others mix it up alternating between open group discussion and structured round-robins. But are there other techniques? And what do you do if you are going to be with the same group for seven half-day sessions? Most of us would be out of engagement techniques by the third day and would have to start cycling back. In this session, you will have the opportunity to share your best engagement techniques, and build your tool box as you hear about and have a chance to use techniques shared by others! Learning Objectives/Outcomes: At the end of the session the participants will be able to: Understand a structured process for introducing engagement activities Have a tool box of additional engagement methods Have seen a variety of engagement methods in use Biographical information: Michael Wilkinson is the Managing Director of Leadership Strategies, Inc. - a leadership training and strategy consulting firm specializing in group facilitation. Mr. Wilkinson is a much sought after facilitator, trainer and speaker, both in the U.S. and around the globe. He is a strong supporter of IAF and has provided workshops at IAF conferences around the world every year since 1998. In addition, he has completed international assignments in Bangkok, Brisbane, Glasgow, Hamburg, Hong Kong, London, Melbourne, Milan, Singapore, Sydney and Wellington. Past participants have commented that his dynamic presentation style, combined with his unique insights, make for an intense, power-packed session. Prior to Leadership Strategies, Mr. Wilkinson spent six years with ADP and eight years in the information technology practice of Ernst & Young's Management Consulting Group. He is a High Honors graduate from Dartmouth and resides with his wife and two children in Atlanta.

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Generating ideas and involvement that goes way outside the box
Anna Gribanova Date Time Duration Language Level : : : : : Sunday, 7th Oct. 09:00-10:30 1.5 hours English Experienced "Imagine that you have to move your production facilities to another region!" - these are opening words of a series of facilitated sessions we designed and delivered for a big multinational producer of beverages who had to improve its assets' management. We implemented different facilitation techniques combined with the instruments of creative thinking to solve the task. That was an involving game but it ended up with a real action plan. We are going to share this experience and will involve participants in finding solutions for the challenges we faced in the project. Learning Objectives/Outcomes: At the end of the session the participants will be able to: implement the session design to solve tasks set by the clients in an efficient and involving way. use the idea "Let's imagine we are moving our production facilities" in their session designs to encourage fresh ideas and help people think outside the box. implement 2-3 exercises to foster creative thinking. Biographical information: Anna V. Gribanova,Trainer & Consultant, Executive Director Training Institute ARB Pro Group of Companies (one of the biggest companies in Russia) Educational Background: St.Petersburg State University, Applied Mathematics Executive MBA, Stockholm School of Economics, CPF, ROI Methodology certified. Areas of competences: Facilitation of workshops for managers (including process design) Train the Trainer courses for Professional Trainers, Technical Trainers, Functional trainers, Product trainers Change&Project management Business Communications
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Clients: Coca-Cola HBC Eurasia, Heineken Brewery, Nestle, Sberbank, International Paper, BE&K, Merloni TermoSanitari Group, UPECO, RUSAL, Renault, Danone, WimmBillDann, Nokian Tyres, Tikkuilla, etc.

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KeyNote Conversations
Date Time Duration Language Level : : : : : Friday, 5th Oct. 11:00-12:30 1.5 hours English All levels

Jagan Chapagain, Martina Gmr and Larry Hollingworth

Biographical information: Jagan Chapagain is Director of the The International Federation of Red Cross and Red Crescent Societies (IFRC) Asia Pacific zone. IFRC is the world's largest humanitarian organization. It carries out relief operations to assist victims of disasters. It also undertakes development work to strengthen the capacities of its member National Societies. Jagan is uniquely placed to discuss cross- cultural issues within joint decision making and collaboration. He will share the challenges and satisfaction of unleashing the power of diversity to enable global strategy development. Martina Gmr is Head of the Network of Global Agenda Councils at the World Economic Forum (WEF). The WEF is an independent, international organization committed to improving the state of the world by engaging business, political, academic and other leaders of society to shape global, regional and industry agendas. One of nine WEF programmes, the Global Agenda Councils are a network of invitation-only councils to study the foremost topics around the globe. With the WEF since 2004, Martina leads a vibrant and enthusiastic team that manage and facilitate Global Agenda Councils. She will speak on the significant value of bringing thought leaders and experts together and the impact of facilitation on the global work of WEF. Larry Hollingworth is Humanitarian Larry Hollingworth is the Humanitarian Programs Director for the Center for International Health and Cooperation (CIHC) as well as Visiting Professor of Humanitarian Studies at the Institute of International Humanitarian Affairs at Fordham University in New York. Over the past few years, he has served as Humanitarian Coordinator on CIHC-sponsored missions for the United Nations in Iraq, Lebanon, Palestine, and Pakistan. He spent a year in Sarajevo and organised the humanitarian airlift and distribution of aid to the besieged city. Larry will share with us his enormous experience and success in bringing together opposing sides and communities to mutual decisions that ultimately affect life and death.

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(Un)leashing the Power of Diversity: Are there limits? What are the implications for the Facilitator?
Christiane Amici Raboud, Claire Bellman & Yves Etienne Saturday, 6th Oct. 14:00-15:30 1.5 hours English All levels Date Time Duration Language Level : : : : : Diversity became a reality for most organisations. If integrating diversity is to-day both a must and an opportunity, our intention for this workshop is to address the possible limits set by diversity in facilitation and training: What are these limits? How best do we deal with them? This facilitated session will invite participants to exchange views and experience, to challenge assumptions and explore facilitation and diversity one extra mile. Learning Objectives/Outcomes: At the end of the session the participants will be able to: identify the challenges and limits of working with very diverse groups and to suggest ways of addressing these challenges and limits Biographical information: Christiane Amici Raboud: Adult trainer, facilitator (CPF). Present position: Facilitation Advisor at ICRC, working in counsel, building up facilitation scenarios and practice, facilitating strategic meetings. Claire Bellmann: Adult trainer, facilitator (CPF), coach. Present position: Learning and Development for senior management. Yves Etienne: Former Head of Training at ICRC, former Head of Assistance at ICRC, adult trainer, occasional facilitator, project manager.

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