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A STUDY ON QUALITY OF WORK LIFE IN GOMI REAL IT(P) LTD, VADAPALANI, CHENNAI

By

SATHISHKUMAR. S (REG NO: 810411631061)

A PROJECT REPORT Submitted to the FACULTY OF MANAGEMENT STUDIES In partial fulfillment of the requirements for the award of the degree of MASTER OF BUSINESS ADMINISTRATION

ANNA UNIVERSITY OF TECHNOLOGY


TIRUCHIRAPPALLI-620 024 JULY - 2012

BONAFIDE CERTIFICATE
Certified that this suumer project report A STUDY ON QUALITY OF WORK LIFE IN GOMI REAL IT(P) LTD, CHENNAI is the bonafide work of Ms.

REVATHI. M (REG NO: 80510601073) who carried out the final project work under my supervision and certified further, that to the best of my knowledge the work reported here in does not form part of any other project report or dissertation on the basis of which a degree of award was conferred on an earlier occasion on this or any other candidate.

Guide

Head of the Department

Viva-Voce held on _______________

INTERNAL

EXTERNAL

DECLARATION

I hereby declare that the project entitled

A STUDY ON QUALITY

OF WORK LIFE IN GOME REAL IT(P) LTD IN CHENNAI is


submitted to Anna University of Technology, Tiruchirapalli, in partial fulfillment of MBA during the year 2010-2012. It is the record of original work done by me, under the guidance of Lecturer Ms.R.Rajeshwari, Department of Management Studies, Dhanalakshmi Srinivasan Engineering College, Perambalur. It is assured that this study have not been submitted to any other University for the award of MBA degree.

Place: Perambalur Date:

REVATHI. M

ABSTRACT
The main aim of the project report titled A STUDY ON QUALITY OF

WORK LIFE IN GOME REAL IT(P) LTD, CHENNAI is to analyze the level of satisfaction in the job and to identify the factors causing stress and effects of stress on work. The research is descriptive in nature. The research has been conducted with the help of primary data and secondary data. The primary data have been collected through questionnaires and through interview method. A sample size of 110 employees was chosen from the total population. The sampling method adopted was stratified random sampling technique. The analyses used are percentage analysis, chi-square test, and correlation analysis. From the response of the employees it is found that most of the employees are satisfied with the Quality of Work Life.

ACKNOWLEDEMENT
First of all, I record my heartfelt thanks to GOD ALMIGHTY who bestowed me his grace and strength to complete this project. I would like to thank our Chairman Shri. A. Srinivasan, Dhanalakshmi Srinivasan Group of Institutions for providing all facilities to do the Project work successfully. I express my special privilege and heartfelt thanks to Dr. C. Natarajan Principal, Dhanalakshmi Srinivasan Engineering College, for his guidance and encouragement. I would like to express my sincere gratitude to Dr. A. Chandrasekaran, Head, Department of Management Studies, Dhanalakshmi Srinivasan Engineering College. I am greatly thankful to Ms. R. Rajeshwari, my internal guide for presenting me this opportunity and for extending constant and valuable guidance throughout the project work. I would like to express my deep sense of gratitude to GOMI REAL IT(P) Limited, Chennai, for giving me this opportunity to do the project, and for supporting me in all aspects and giving me valuable guidance. I wish to express my special thanks to my parents and to my friends for helping me to complete my project work. Finally I am thankful to all faculty members of the Department of Management Studies, Dhanalakshmi Srinivasan Engineering College, without whose continuous support, I would have not completed this project successfully.

TABLE OF CONTENTS
CHAPTER

CONTENTS

PAGE NO

List of Tables List of Charts

CHAPTER 1
1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8

Introduction Introduction Industry Profile Company Profile Objectives of the study Scope of the study Limitation of the study Review of literature Research methodology Data Analysis and Interpretation Analysis and Interpretation Findings, Suggestions and conclusion Findings Suggestions Conclusion Appendix Bibliography

CHAPTER 2
2.1

CHAPTER 3
3.1 3.2 3.3

LIST OF TABLES

TABLE NO
2.1 2.2

TITLE
Table showing the percentage of employee on their basis of the gender wise classification Table showing the percentage of employee on their basis of experience classification

PAGE NO

2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19

Table showing the percentage of the employee on their basis of comfortable level with the job Table showing the employees response towards managing work with their job Table showing the percentage of employee on their basis of time spent in the work Table showing the percentage of employee satisfaction in the team work Table showing the employees response towards quality of time being missed with family and friends Table showing the employees response towards loosing temper in the work place Table showing the effective measure to reduce the stress related to the job Table showing the training for reduce stress Table showing work get affected because of stress on your job Table showing the working condition in the organization Table showing the percentage of employee on their basis of satisfaction level with the working condition Table showing the training program helps to improve the relationship among the employee Table showing the respect from the superior Table showing the superior shows empathy to their fellow workers Table showing the opinion regarding the management & union relationship Table showing the relationship among employees Table showing the opinion about the superior relation with you

2.20 2.21 2.22 2.23 2.24 2.25 2.26 2.27

Table showing the employer allow you to give suggestion Table showing the employees actively participate in the union Table showing the satisfaction with the inter-group relations Table showing job security in the organization Table showing the medical allowance provided by the organization Table showing the welfare facilities in the organization Table showing the agreement of the work Table showing the opinion regarding the decision making process

LIST OF CHARTS

TABLE NO
2.1 2.2 2.3 2.4

TITLE
Chart showing the percentage of employee on their basis of the gender wise classification Chart showing the percentage of employee on their basis of experience classification Chart showing the percentage of the employee on their basis of comfortable level with the job Chart showing the employees response towards managing work with their job

PAGE NO

2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20 2.21

Chart showing the percentage of employee on their basis of time spent in the work Chart showing the percentage of employee satisfaction in the team work Chart showing the employees response towards quality of time being missed with family and friends Chart showing the employees response towards loosing temper in the work place Chart showing the effective measure to reduce the stress related to the job Chart showing the training for reduce stress Chart showing work get affected because of stress on your job Chart showing the working condition in the organization Chart showing the percentage of employee on their basis of satisfaction level with the working condition Chart showing the training program helps to improve the relationship among the employee Chart showing the respect from the superior Chart showing the superior shows empathy to their fellow workers Chart showing the opinion regarding the management & union relationship Chart showing the relationship among employees Chart showing the opinion about the superior relation with you Chart showing the employer allow you to give suggestion Chart showing the employees actively participate in the union

2.22 2.23 2.24 2.25 2.26 2.27

Chart showing the satisfaction with the inter-group relations Chart showing job security in the organization Chart showing the medical allowance provided by the organization Chart showing the welfare facilities in the organization Chart showing the agreement of the work Chart showing the opinion regarding the decision making process