Catalyst Complaint Cover Page

337564

Complaint
Number 337564 Date 3/31/2009 Status Assignee Actual Savings Amount Disputed Estimated Savings Closed Vlad, Jennifer C $0.00 $2,300.00 $0.00

Location Seattle - Consumer Protection Division NAICS 541920-Photographic Services

Complainant
Name Phone Day Phone Evening Email john@courierconnection.com John Lauth (404) 357-1223 4151 Ashford Dunwoody Road Suite 260 Atlanta, GA 30319

Respondent(s)
Name Getty Images 2101 4th Ave Ste 500 Seattle, WA 98121 Contact Phone (206) 695-3400 Toll Free Email licensecompliance@ gettyimages.com

Referral(s)
Name Contact Phone Contact Phone Email

Practice(s)
Code 203 300 317 316 641 Practice Internet Excessive Price or Charge Charge Above Estimate Billing Issues Failed communication attempts

Activities
Date Added 4/6/2009 Activity Type Email to Complainant Activity C500_Information (used with R500 & most other Respondent letters) To: john@courierconnection.com

337564

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RK-00933 PRR-2012-00283

Catalyst Report
Complaint Description
Description Getty images.com is company in question. They are trying to charge 2300.00 for 2 pictures. We have paid for the use of these pictures. Our Webb designer paid for these pictures. He said their web site was very diffucult to navigate. He said apparently they had fine print that was not easily accessable. This created some confusion. Now the company is threating us for violation of copywrite laws. There is no way 2 small pictures would be worth 2300.00. I hate to file a class action law suite. This company is engaging in very fraudulant activity.

RK-00935 PRR-2012-00283

RK-00944 PRR-2012-00283

RK-00945 PRR-2012-00283