E2-E3 MANAGEMENT

ERP
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WELCOME
This is a presentation for the E2-E3 Management Module for the Topic: ERP Eligibility: Those who have got the Upgradation to from E2 to E3. This presentation is last updated on 21-3-2011. You can also visit the Digital library of BSNL to see this topic.

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AGENDA
What is ERP?

Why ERP in BSNL?

ERP Implementation approach ERP Implementation team structure

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What is ERP?
ERP stands for Enterprise Resource Planning. ERP is a system to integrate the data and processes of an organization into one single system. This is achieved by using ERP software in client/server architecture. Leading ERP softwares are :

1. SAP

2. Oracle

3. Microsoft Dynamics

Software Solution Provider (SSP) for ERP in BSNL is SAP through M/s HCL Infosystems Ltd.
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Why ERP in BSNL?

BSNL presently uses many independent systems with no communication across them such as HRMS, MIS, Accounting packages etc. In order to make all processes uniform and to integrate them through out BSNL, ERP is the only solution. Advantages of ERP in BSNL will be as following : Improvement in the information flow. Standardization of various processes. Better and timely inputs for better decision making Single source of truth. Better inventory management. Faster implementation of plans and projects. Enable BSNLs vision To become the largest telecom service provider in Asia Driving operational excellence across the company through process standardization etc.
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Current Status
One of the seven POC locations, Telecom Factory Mumbai ERP has gone live. In other POC locations implementation is in advanced stages. M/s HCL Infosystems Ltd is conducting train the trainer program at ALTTC Ghaziabad, BRBRAITT Jabalpur, NATFM Hyderabad, and RTTC Nagpur. For more information visit ERP portal though BSNL CO intranet which is available through URL http://www.intranet.bsnl.co.in

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ERP Implementation Approach

NIT for Turn Key Implementation of ERP system in BSNL was published on 13th March 2008 vide Tender No. : ITPC/MM/ERP/2007-08 The tender was won by M/s HCL infosystems Ltd and purchase order for POC (Proof of Concept) completion has been placed on 23rd May 2009 on M/s HCL Infosystems Ltd.

The ERP Project was kicked off on 8th June 2009 by Shri Kuldeep Goyal CMD BSNL.
M/s HCL Infosystems Ltd is implementing ERP in BSNL with the help of two partners namely M/s SAP INDIA as ERP software solution provider (SSP) and M/s Ernst & Young as Business Process Re-engineering (BPR) consultant.

(SSP)

(S.I.)

(BPR Consultant)

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ERP Implementation Approach

There are seven Proof of Concept Locations for BSNL ERP Project. These seven locations covers almost every process running in BSNL countrywide such as administration, training, production, planning, telecom services etc.
1.
2. 3. 4. 5. 6. 7.

BSNL Corporate Office New Delhi

Advanced Level Telecom Training Centre Ghaziabad Maharashtra Telecom Circle, Mumbai Karnataka Telecom Circle, Bangalore Western Telecom Project Southern Telecom Region, Chennai Telecom Factory Mumbai

BSNL CO
ALTTC MH KTK WTP STR TF Mumbai

Every POC location is having a nodal officer known as SPOC (Single Point of Contact). Updated list of SPOC is available on ERP portal.
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ERP Implementation Approach

ZONE SOUTH CIRCLE Andhra Pradesh, Chennai District, Tamilnadu, Karnataka, Kerala EAST Kolkata Telecom District, West Bengal Circle, Orissa, Jharkhand, Bihar, Assam, North EastI, North East-II, Andaman & Nichobar WEST Maharashtra, Gujarat, Madhya Pradesh, Chattisgarh. NORTH Punjab Circle, UP-East, UP-West, Haryana, Rajasthan, Himachal Pradesh, Uttarakhand, Jammu & Kashmir

Test and Development Server at Hyderabad

Disaster Recovery Site at Kolkata

ERP Development Center is at ALTTC Ghaziabad

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Modules in ERP
Initially BSNL opted for 11 modules for ERP implementation. Later on one more module QM (Quality Management) has been added. These modules are : 1. FICO Financial and Management Accounting 2. MM - Materials and inventory management including e-procurement.

3. PM
4. PS

- Plant / Equipment maintenance

- Project Systems

5. HCM - Human Capital Management 6. SD - Sales and distribution.

7. REM - Real estate management

8. PP/SCM Production planning /supply chain management 9. BI - Business information system/ Business intelligence & analytics 10. SEM Strategy Enterprise Management

11. EP Enterprise portal

12. QM - Quality Management
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Modules and team heads

No Name of the Module Name Of Team Head Designation 1 Finance and management accounting (FICO) Sh K.R.Tiwari GM(TP&FC) 2 Material and inventory management including e-procurement (MM) Sh Veer Kamal GM(MM)

Plant/Equipment Maintenance (PM)

Sh P.K.Saha

PGM(NWO)

Human Capital Management (HCM)

Sh D.P.De

GM(Estt.)

Sales & Distribution (SD)

Sh. S.K.Seth

GM(BPE) GM(Core N/W planning) PGM(Civil)

Project Systems (PS)

Sh K Sudhakar

Real Estate & Telecom Infrastructure Management (REM)

Sh. S.C. Mishra

Production Planning /Supply Chain Management (PP/SCM)

Sh. R.P.Nigam

GM(TF)

Business Information system / Business Intelligence & Analytic (BI)

Sh. Rajvir Sharma

GM(Co-ordination)

10

Enterprise Strategy Management (SEM)

Sh. R.N.Padukone

PGM(CP & M)

11

Enterprise Portal (EP)

Sh. T.K.Sen

CGM, ITPC, Pune

12

Quality Management (QM)

Sh. Pramod Kumar Pande

DGM (QA)

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Core teams
Core team is a team consisting of BSNL officers for every module. Every module has its own core team. This core team report to head of the module. Core teams are placed at Development centre ALTTC Ghaziabad. Core team has responsibilities like preparation and finalization of Business Blue Print (BBP), System Requirement Specifications (SRS) documents, master data collection and assisting in training activities. Core team has to associate in configuring, validation and AT the ERP system as per the SRS finalized by them. Core teams are playing important role between system integrator (M/s HCL Infosystems) and BSNL units. Core team members understand BSNL units and their terminology better. They also understand its SAP equivalent terminology, so the core teams are playing very important role in ERP implementation. Core teams were involved in creation of some special patches written exclusively for BSNL. There are some processes in BSNL for which SAP has no ready solution. Therefore some patches were specially written for BSNL.
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ERP Development Center

ERP Development Center is in ALTTC Ghaziabad campus. This ERP Development center was inaugurated by Shri Kuldeep Goyal, CMD BSNL on 29th July 2010.

This is a place where core teams for all the modules of ERP work together. At Development Center processes were discussed exhaustively during to-be phase of ERP implementation. Currently core teams are working on a mammoth task of master data collection and they are also associated with training activities with HCL engineers.

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ERP Project Flow

AS IS In AS-IS phase existing processes in BSNL were captured as they are running in various Units (without any modification) - nearly 450 different processes were identified by M/s HCL infosystems Ltd. Next step - Business Process Re-engineering (BPR) was done by M/s Ernst & Young. They were having list of TO-BE processes followed by leading telecom companies of the world. With senior management of BSNL the GAP was analyzed and a final Business Blue Print (BBP) came out for realization phase. Here software solution provider (SSP) M/s SAP INDIA started the work of mapping various processes to ERP system. Alongwith this activity final preparation also started i.e. master data collection, power user training, end user training etc.

BPR (Business Process Re-engineering) BBP (Business Blue Print) Realization Final Preparation

Go Live !

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ERP Implementation team

Project Sponsor

Steering Committee

ITPC

Module 1

Module 2

Module 12

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ERP Implementation team

PROJECT SPONSOR Project Sponsors for BSNL ERP are CMD & Board of directors, BSNL. CEO, HCL Infosystems VP, M/s SAP VP, M/s E&Y (BPR Management consultant) KEY ROLE To drive the engagement and giving overall direction to the project team. Ensuring implementation meets set goals based on the best practices. Review of progress and timelines.

Ensuring appropriate and adequate resources are assigned.

Final authority to resolve project issue/ conflict resolution (if escalated).
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ERP Implementation team

Engagement Project Sponsors Formal project review meetings at least once a month. Consultation by the project teams during the course of the project may be more in the form of form informal meetings.

STEERING COMMITEE
Steering committee for BSNL ERP BSNL : CMD, Director (O), Other functional directors, Executive Director (F), PGM (ERP), CGM Gujarat, GM(IT) HCL Infosystem VP, Delivery Head M/s SAP Country Head Delivery, Project Manager Country Head, M/s E&Y (BPR Management consultant)

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ERP Implementation team

STEERING COMMITEE Roles and responsibilities are

Review requirements, Scope and Implementation plans

Review BSNL resource deployment. Approve Scope changes and /or schedules/ timelines. Approve changes in Business Policies resulting from SAP implementation.

Take change management decisions

Resolve cross functional issues and policy related issues. Review BSNL users roles / responsibilities post SAP implemetation.

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ERP Implementation team

IT PROJECT CIRCLE ITPC will act as a facilitator for ERP implementation in BSNL

Roles and responsibilities are

Install and commission and validate ERP Hardware and Software. Setup countrywide ERP user network extending to each and every location and BSNL point of presence. Configuring the ERP system as per SRS (System requirement specifications) Co-ordinate activity of Data extraction, conversion to electronic format and migration of data to ERP system in association with module teams. Training of the BSNL officials etc. Day to day operation and maintenance of ERP system and providing operation support to BSNL staff.

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ERP Implementation team

Module Teams Roles and responsibilities are

Finalization of SRS (System Requirement Specifications) document of their part.

To carry out the BPR exercise with the help of SI and BPR management consultant. To identify critical business for BPR and suggest new critical processes, work flows, re-engineering and optimization of existing processes, to simplify, improve and even speedup the work environment. To associate in configuring, validation and AT the ERP system as per the SRS finalized by them. To associate with CGM ITPC in coordinating to electronic format and migration of data to ERP system for their respective part.

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Summary
ERP stands for Enterprise Resource Planning. ERP in BSNL is implemented by M/s HCL Infosystems. M/s HCL Infosystem is System Integrator (SI), M/s SAP INDIA is Software Solution Provider (SSP) and M/s Ernst & Young is BPR consultant. ERP in BSNL is implemented in 12 modules FICO, MM, HCM, PM, PS, SD, REM, PP/SCM, BI, SEM, EP and QM. ERP Development center is in ALTTC Ghaziabad where core teams for various modules are woking with system integrator. ERP is implemented in 7 POC locations BSNL CO, ALTTC, MH, KTK, WTP, STR, TF Mumbai. After implementation in POC ERP will be rolled out to rest of BSNL.

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