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Today's progressive managers: A) usually prefer to use the autocratic style of leadership.

tend to emphasize teamwork and cooperation rather than discipline and B) order-giving. C) face fewer challenges and problems than managers in the past.

can rely on a much higher level of worker loyalty to the organization than in D) the past. Feedback: Learning goal: 07-1 Level of Learning: 2 Understanding of concepts and principles Bloom's: Comprehension AACSB: Reflective Thinking Topic: Manager's Roles are Evolving Page: 178 Today's managers are more progressive. They emphasize team building and prefer teams for problem solving and getting work done. They create environments conducive to people working together.
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Which of the following activities is part of the organizing function of management? A) B) going over a spreadsheet to analyze some financial data monitoring how well the company is utilizing cost-cutting procedures

providing the resources that workers need in order to provide faster and C) better customer service. developing a broad general strategy to help the organization meet its longD) term growth objectives Feedback: Learning goal: 07-2 Level of Learning: 3 Application of principles Bloom's: Application AACSB: Reflective Thinking Topic: The Four Functions of Management Page: 179 Managers organize resources, including find and retaining good employees. They make decisions about allocating funds. They create policies and procedures for getting work accomplished.
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When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are ____________. A) controlling. planning.

B) leading.

C)

organizing. D) Feedback: Learning goal: 07-2 Level of Learning: 2 Understanding of concepts and principles Bloom's: Comprehension AACSB: Reflective Thinking Topic: The Four Functions of Management Page: 179 Planning is the first traditional function of management. Planning involves creating a mission statement, goals, objectives, strategies, and tactics.
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The _________ analysis is a tool used in the planning process that helps companies evaluate changes in external environments and assess strengths and weaknesses within the firm. A) B) C) WISH SWAMP ASSET

SWOT D) Feedback: Learning goal: 07-3 Level of Learning: 2 Understanding of concepts and principles Bloom's: Comprehension AACSB: Reflective Thinking Topic: Planning and Decision Making Page: 183 The SWOT analysis is an acronym that represents Strengths, Weaknesses, Opportunities, and Threats. Managers often use a SWO matrix when evaluating the current situation, and prior to setting goals and objectives.
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Engineers at New Generations Computer Company provided three design approaches for the new keyboard the company was planning to produce and sell. Designers got together and used a problem solving approach called ________ to finalize their selection. A) B) C) PERT regression analysis PMI SWOT

D) Feedback: Learning goal: 07-3 Level of Learning: 2 Understanding of concepts and principles Bloom's: Analysis AACSB: Reflective Thinking Topic: Planning and Decision Making Page: 186 PMI is an acronym for Pluses, Minuses, and Implications. PMI is used as a quick way to solve problems by taking listing the pluses, minuses, and implications of each alternative.
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Ed Flavorman, the chief executive of Flavor Best Ice Cream, believes that alternative plans are almost as important as the primary operational plans because the market is so competitive and unpredictable. Ed endorses: A) B) C) tactical planning. retroactive planning. concurrent planning.

contingency planning. D) Feedback: Learning goal: 07-3 Level of Learning: 3 Application of principles Bloom's: Analysis AACSB: Reflective Thinking Topic: Planning and Decision Making Page: 184 Contingency planning is selecting alternate plans if the original plan does not work.
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As David progressed in his career from a territory sales manager, to a regional sales manager, to the director of sales, he found that he utilized more ________ skills and less _______ skills. A) B) C) conceptual; technical human relations; conceptual. technical; human relations

first-line; conceptual D) Feedback: Learning goal: 07-4 Level of Learning: 3 Application of principles Bloom's: Analysis AACSB: Reflective Thinking

Topic: Tasks and Skills at Different Levels of Management Page: 188 Higher level managers more often utilize more conceptual skills and less technical skills. Lower level managers use more technical skills and less conceptual skills. All managers utilize human relations skills.
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Which of the following statements about effective leadership is the most accurate? A) Most effective leaders share certain specific traits.

The most effective leadership style depends on who is being led and in what B) situation. The democratic style of leadership will almost always improve the C) effectiveness of the organization. Effective leaders are more concerned about maintaining the status quo than D) exploring change. Feedback: Learning goal: 07-5 Level of Learning: 2 Understanding of concepts and principles Bloom's: Comprehension AACSB: Reflective Thinking Topic: Leadership Styles Page: 190 Contemporary management theorists believe that leadership depends upon the situation and the nature of the persons you are leading. Some situations call for autocratic leadership, while others call for democratic or free reign style of leadership.
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At Livwell Pharmaceuticals, researchers know that the objective is to develop three new cancer fighting medicines each year. After that, they work on their own to develop the new drugs. Managers at Livwell practice ______________. A) B) C) free-rein leadership. consultative leadership. projectory leadership.

autocratic leadership. D) Feedback: Learning goal: 07-5 Level of Learning: 3 Application of principles Bloom's: Application AACSB: Reflective Thinking Topic: Planning and Decision Making Page: 191-192 Free-rein leadership means that managers set objectives and then prefer to provide employees with the freedom to accomplish objectives however they deem appropriate.
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Bing spent several hours reviewing sales and expense reports for her tea importing business, in order to determine if she had reached her profit goals for last month. Bing's efforts are part of the ___________ function of management. A) B) C) planning organizing directing

controlling D) Feedback: Learning goal: 07-6 Level of Learning: 3 Application of principles Bloom's: Application AACSB: Reflective Thinking Topic: Controlling: Making Sure it Works Page: 194 The controlling function closes the loop, and measures whether the goals created in the planning function were met. The controlling function also calls for corrective action if goals were not accomplished.

1. Which purpose of an organization's goals deals with the organization's mission in terms of its reason for existence in the marketplace?

A. ? Legitimacy

2. Another term for the strategic goals of an organization is: A. :-) official goals.

3. Which type of goal occurs when a team focuses exclusively on its own goals to the detriment of the performance of other teams in the organization? A. B. :-) Goal displacement C.

4. What type of organizational planning deals with the question: "If our company's sales drop 15 percent this quarter compared to our sales during the same quarter last year, we will lay off 1,000 workers"? A. :-) Contingency planning

5. Which type of managerial goal is designed to be reasonable but require hardwork by the manager in order to accomplish this goal?

A. :-) Stretch goal Index =>

Six Guidelines for High performance planning start with a strong mission set stretch goals for excellence embrace event-driven planning use performance dashboards organize temporary task forces planning still starts and stops at the top MBO Management By Objectives Levels of goals and their importance Mission Statement Strategic Goals/Plan (Senior Management) Tactical Goals/Plans (Middle Management) Operational Goals/Plans (lower Management

Levels of Goals (3) *Strategic - broad statements of where the organization wants to be in the future. Strategic goals pertain to the organization as a whole and are the stated intentions of what the organization wants to achieve. A strategic plan defines the action steps by which an organization intends to attain strategic goals. (Long-term) *Tactical Goals - Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals. (Mid-term) *Operational goals - Specific, measurable results expected from departments, work groups, and individuals within the organization. Operational Plans - Plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities. Four activities that must occur for MBO to be successful Setting Goals Developing Action Plans Reviewing Progress Appraising overall performance.