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Supreet Kaur Sandhu Enrolment No - A0101911102 Section Roll No C 56 MBA General Class of 2013

Under the Supervision of Prof (Col) A.K Rajpal


Discuss the situation in the light of Non Verbal Advantage in every day encounters within the organization and also your opinion as to what non verbal cues that you would sport to avoid being delayed in various such relevant situations you ever found your self placed or may find your self placed? Non verbal Communication Nonverbal communication, or body language, is a vital form of communicationa natural, unconscious language that broadcasts our true feelings and intentions in any given moment, and clues us in to the feelings and intentions of those around us. When we interact with others, we continuously give and receive wordless signals. All of our nonverbal behaviorsthe gestures we make, the way we sit, how fast or how loud we talk, how close we stand, how much eye contact we makesend strong messages. These messages dont stop when you stop speaking either. Even when youre silent, youre still communicating nonverbally. Oftentimes, what we say and what we communicate through body language are two totally different things. When faced with these mixed signals, the listener has to choose whether to believe your verbal or nonverbal message, and, in most cases, theyre going to choose nonverbal. Why nonverbal communication is important The way you listen, look, move, and react tells the other person whether or not you care, if youre being truthful, and how well youre listening. When your nonverbal signals match up with the words youre saying, they increase trust, clarity, and rapport. When they dont, they generate tension, mistrust, and confusion. If you want to communicate better in all areas of your life, its important to become more sensitive to body language and other nonverbal cues, so you can be more in tune with the thoughts and feelings of others. You also need to be aware of the signals youre sending off, so you can be sure that the messages youre sending are what you really want to communicate. Non verbal communication suppliments or replaces verbal communication

Repetition: they can repeat the message the person is making verbally Contradiction: they can contradict a message the individual is trying to convey

Substitution: they can substitute for a verbal message. For example, a person's eyes can often convey a far more vivid message than words and often do

Complementing: they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can increase the impact of the message

Accenting: they may accent or underline a verbal message. Pounding the table, for example, can underline a message.

What the case all about?

The case underlines a recent study of 400 drivers in shopping mall who found that drivers took 39 seconds to pull out of a space if some one was waiting for them and only 32.2 seconds if no body was there to claim the space. Whereas they took 43 seconds to pull out of a space if the waiting driver honked.

Analysis of the case Research shows that clues in the nonverbal "channels" of communication (how something is said) are often more important than words alone (what is said). There are many different "channels" of nonverbal communication: facial expressions, the clues in our voices ("vocal paralanguage"), hand gestures, body movements ("kinesics"), touch ("haptics"), and personal space. If I would have been in the situation I would have

Gave a smile and firmly wave my hand pointing him to take out the car. From the case it is clear that the driver is taking time intentionally therefore inspite of irritating him by honking I would stay still, switch off my engine and wait for him to take out the car.

Or else I will ask the driver in gestures whether he need some help.

Based on the case there are many similar situations which took place in day to day working in an organization. For example sometimes it happens that the manager with widened eyes, anger on his face, high pitch of voice comes and overburdens the employees with lot off work and ask him to complete it in early possible time. The irritated employee not only take longer time but also it effects his productivity. Its the non verbal communication which is depicted in the behavior of the manager and work of the employee. If only the manager has been calm and divided the work in other employees he would have received better results.

There are many other non verbal cues which are encountered in the organization

Making a handshake shows the attitude of a person towards other. For example- a right hand-shake is a key to commercial success, in a business context all the managers should know how to deliver a hearty hand shake, that conveys straightforward warmth, openness and willingness to communicate.

While communicating with others it is important to make a direct eye to eye contact as it shows the involvement of the parties in communication. Crossed arms depicts the dis interest of the listeners in the conversation, presentations, or seminars. It shows the resistance to the ideas being presented. Appearance plays a vital role in non verbal communication. A wellgroomed employee gets a job most of the time. Proxemics i.e. how people use and perceive the physical space around them is important.

Some non verbal cues in daily context

We often use dippers to indicate other vehicles that we are in speed and allow us to overtake. Giving a smile to other person depicts the interest in him/her. Dressing style of a person defines the purpose of his visit. Eg. if a person goes in formal wears it mean he is going for official work.

A person standing with a plate in hand in the cafeteria with eyes moving around the entire area, indicates that he/she is looking for a place to sit and we should better vacate our seat if we our done.

A manager who has a meeting with the CEO, a late arrival will be considered as a nonverbal cue that he / she does not give adequate respect to his superior