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Hollis New York

I bring years of expertise and technical experience in the field of information security and technical support. I am a high energy, results oriented professional with a track record of success with various international banking and software Company. I believe I could be an asset to your company based in my previous experience and accomplishments. LinkedIn:

KEY AREAS OF EXPERTISE Operating Systems: Windows 2000, XP, Vista, and Windows 7
Server: Windows, 2003 and 2008

Software Application: Lotus Notes-6.5,7.0, Outlook-2003,2007,MS Project, Visio, LAN/VPN, SMS, Connect-Wise, Remedy,
Citrix, RSA,TSO, VTAM, CICS, ACF2/RACF, ALLTEL, Charles Rivers, PAM, OPICS, Charlotte, Feline Alliance, JP Morgan , SWIFT, EIBS, IBS, Symantec-Endpoint, CISCO-IPS .G100, NOC , GFI, ISA/VPN, Barracuda-Web-Filter, What-Up-Gold, Active Directory2000, 2003, (SQL-User Administration-Server 2005) and Quest-Script-Logic applications. Printers: HP LaserJet, Epson, & Brother. Personal Computers/Laptops: Dell, HP and Toshiba. Other: Blackberry, IPhone

Created Monitoring Controls Documentation (Information Risk Assessments Matrix) for the network and applications. Implemented enterprise Security Monitoring System. The system performed: tracking mechanisms that generated alerts and reported on the activities of the network when changes were made. Developed and Implemented a Web-Based Security Access Request System for users to request access to the network and various applications. Additional features the system provided; Management approval process, Tracking progress of requests, Notifying users when requests were completed .Provided users: login ID's, passwords and access levels. Created Operations Manuals for Security Users Administration and the Help Desk system. Developed and Implemented an Automated Web-Based Help Desk System resulting in a more user friendly system for users to report problems, check progress and status of tickets. LinkedIn: Developed and Implemented a Web-Based Help Desk and Knowledge Base System that provided step-by-step basic general problem resolutions for users by resolving their own issues, as a result cutting help desk staff time on problems resolution by 39 percent. (The system became the benchmark for other help desk units in European, Canadian, and Latin Americas banks operations.)

2008 2011

Managed the Logical and Physical Security in accordance with the established information security program, policies, standards and procedures in compliance with internal and external regulations to safeguard the integrity of the information assets of the bank; Additional responsibilities included managing the Internet Customers Users Administration. Managed the Logical Security users administration for the network and other proprietary business applications. Managed and monitored the (Physical Security): ADT alarm, cards access, video surveillance cameras, vault room, phone recording, asset protection and building access control systems. Managed the Internet Customers Users Administration for accounts and passwords). Resolved connectivitys issues and assisted users with problems concerning logins, passwords and other related support issues. Maintained and monitored the confidentiality of the bank by utilizing an automated monitoring system that protects the integrity (information assets and systems infrastructure) from unauthorized disclosure and unauthorized access from external or internal threats. Maintained the Information security plan, policies, procedures and risk management plan in compliance with information security policies to ensure they are kept up to-date to meet Federal and State regulatory requirements. Maintained appropriate security measures and mechanisms to guard against unauthorized access to electronically stored and, or transmitted data and reasonably protected against anticipated threats and hazards. Interfaced as security liaison to internal, external, Federal Reserve Bank State Banking auditors to insure that the Bank is in compliance with State and Federal regulations based on the ISO 17799/ 27001/2002 frameworks. Worked with the Compliance Officer in developing an awareness program and an Incident response capability plan.





Worked with users, technical groups and management in the development and the implementation of security strategies designed to provide a high level of security over data and information systems. Worked with all departments managers to identify security requirements by using the business impact analysis. Responsible for the information security awareness training to ensure that employees were aware of how to help ensure privacy of data and unauthorized modification from internal, external treats. Reviewed and interpreted new sources of information security on current and emerging laws, rules, guidelines, regulations, and industry best practices relating to Information technology. Implemented appropriate levels of monitoring controls to safeguard sensitive data and validate those controls in place were being implemented. Implemented a security system that monitors and prevents unauthorized access, modifications and deletions (Questlogical Security) related to information security throughout Bank. The system provides alerts and audit reports when changes were made. Administered network user accounts for; groups, folders, files, and access privileges and business applications. Assisted in coordinating the contingency test at the disaster recovery site. Assisted the incident response team in the investigation of security issues. Conducted annual review of the Information security risk assessments program and the security plan with the compliance officer to update the information security policies and associated security procedures. Conducted meetings with management to report on incidents that occurred for the (Logical and Physical) Security. Served on the security committee board to report on the activities and incidents that occurred each month. Served as security representative to designated bank committees in order to provide advice and professional consultation on security issues, policies and procurements being considered. Performed internal security risk assessments audits for the network and business applications. Monitored logins and access violations using internet security acceleration system and VPN manager. Monitored, analyzed (Cisco Intrusion prevention system) systems logs for events of unauthorized access to detect security threats, vulnerability and collaborate with management and systems administrators to resolve issues. Monitored and audited the activities of (Network Active Directory) using Quest-Script logic applications for; accounts, groups, folders, files and network connected devices including business applications as well. Promoted and distributed applicable information security awareness materials and publications within the bank. Assisted IT staff in resolving on-site computer users issues when short of staff. 2001 2008

BANK HAPOALIM. B.M, New York, NY IT Operations Officer

Managed the Help Desk Technical Support and the Security Users Administration. Additional responsibly included managing the Internet Customers Technical Support department. Managed and performed Users Security Administration for the Network, Citrix, and Mainframe, Lotus Notes and internet Mail and other proprietary business applications. Assisted the Chief Information Security Officer in the day-to-day operations for the security administration for groups, folders, files and access privileges for active directory and other applications. Reviewed access security systems log reports to check for unauthorized access from the network and business applications. Maintained and reviewed system users access rights and privileges for the network and applications. Performed level-1 and 2 functions by providing technical support to users in person, by telephone, tickets or email. Used Citrix to remote access user desktop computers in order to resolve log-in network/applications and software issues from users for the United States, Canada, the Americas and Europe. Performed Security Administration and problem resolution relating to internet access, Lotus Notes, Office2003, 2007, Citrix, LAN, Mainframe, local/network printing issues, recycles VTAM nodes and CICS activation of CISC sessions using RACF/Fidelity application. Prepared standard statistical reports (Analyzed and evaluated incident reported and make recommendations to reduce the incident rate of problems). Conducted review meeting with departments managers regarding technical issues that impact their departments. Managed the Internet Customers Users Administration for accounts and passwords). Resolved connectivitys issues, and assisted users and customers with their problems concerning logins, passwords and other related support issues. Assisted technical support group for installing personal computers, and peripheral equipments when short of staff.



2000 2001

COMPUTER ASSOCIATES INTERNATIONAL Inc. New York, NY Technical Relationship Account Manager

My responsibilities were to manage the clients technical issues in order to insure the maximum value and satisfaction from the use of Computer Associates software and services which included evaluating the impact of IT technical issues related to Computer Associates technology. Conducted on-site review meetings with clients and team members regarding technical issues. Acted as liaison between technical support groups and field services staff. Managed and planned escalations for major technical issues which had impacted the clients business. Maintained regular communication with clients and established relationships with key technical contacts within my territory. Drafted and coordinated recovery services plans, which included bringing technical resources on site. Provided information regarding new software products and upgrades, and scheduled technology day at the client site. Provided status reports to management regarding activities within my territory. 2000 (Consultant) 1998 - 1999 1996 -1998

CHASE BANK. New York, NY System Security Administrator

INACOM/VANSTAR. (American Express), New York, NY Help-Desk Support Analyst ( Consultant) CITIBANK (Global Network Center), Weehawken, NJ Help-Desk-Network Analyst (Consultant) EDUCATION & PROFESSIONAL CREDENTIALS Wharton School of Business, Philadelphia. PA (Courses in Business Management)

Queens, College Flushing. NY (Management Information Systems). Accredited 97 College credits by the (United
Federal Reserve Bank) of New York for my education at Queens College, Wharton School, including Technical Schools, Professional work experience and serving in the United State Army and the United State Army Reserve. Queens College, New York, NY Microsoft Networking Technologies for Windows 2000 Client and Server Administration. Microsoft Active Directory Administration, Technologies, and System Network Architecture. Installation and Configuration of computer Operating Systems. Fundamental of Data Communications and Local Area Network Mainframe: TSO/RACF, CICS, VTAM/SNA and IM, MVS/JCL, ANS/Cobol programming, VM/CMS Citrix Learning Center, Wall Street, New York Citrix Meta-Frame for windows, Active Directory Administration. Foreign Language: French

Association Polytechnique, Paris, France Courses, Workshops, and Seminars on topics of computer technology. United State Military Service. Veteran (French Interpreter)