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INTRODUCTION OF PNB:
Punjab national bank is the third largest bank in India. it was registered on may 19, 1894 under the Indian companies act with its office in Anarkali bazaar Lahore. Today, the bank is the second largest state owned commercial bank in India with about 5000 branches across 764 cities. It serves over 37 million customers. The bank has been ranked 248th biggest bank in the world by the bankers almanac, London. the bank's total assets for financial year 2007 were about us$60 billion. PNB has a banking subsidiary in the UK, as well as branches in Hong Kong, Dubai and Kabul, and representative offices in Almaty, Dubai, Oslo, and Shanghai. Punjab national bank is one of the big four banks of India, along with ICICI bank, state bank of India and Canara bank
a scheduled bank located in Delhi circle. 1986: PNB acquired Hindustan commercial bank (est. 1943) in a rescue. Bharat Bank became Bharat Nidhi Ltd. 1961: PNB acquired universal bank of India. 1942). which may have moved to Karachi. PNB lost its premises in Lahore. Shri Prabhu Dayal. Jessawala. and Lala Dholan Dass.HISTORY: 1895: PNB commenced its operations in Lahore. PNB also had one or more branches in East Pakistan (Bangladesh). (the first entirely Indian bank. 1 1976 or 1978: PNB opened a branch in London. 1904: PNB established branches in Karachi and Peshawar. Bakshi Jaishi Ram. but failed in 1958. on July 19.C.) PNB's founders included several leaders of the Swadeshi movement such as Dyal Singh Majithia and Lala Harkishen Lal. including PNB's headoffice. the acquisition added Hindustan's 142 branches to PNB's network. September 1965: After the Indo-Pak war the government of Pakistan seized all the offices in Pakistan of Indian Banks. Lala Lajpat Rai was actively associated with the management of the bank in its early years. 2 . 1969: The government of India (GOI) nationalized PNB and 13 other major commercial banks. PNB has the distinction of being the first Indian bank to have been started solely with Indian capital that has survived to the present. 1951: PNB acquired the 39 branches of Bharat Bank (est. 1963: The government of Burma nationalized PNB's branch in Rangoon (Yangon). but continued to operate in Pakistan. 1940: PNB absorbed Bhagwan Dass Bank. 1933) in a rescue. the Oudh commercial bank. was established in 1881 in Faizabad. Lala Lalchand. 1986 the reserve bank of India required PNB to transfer its London branch to state bank of India after the branch was involved in a fraud scandal. 1947: Partition of India and Pakistan at independence. 1960s: PNB amalgamated indo commercial bank (est. Shri E. Shri Kali Prosanna Roy.
PNB also opened a representative office in Shanghai. this in Kowloon. and one in south hall. 2005: PNB opened a representative office in Dubai. 2008: PNB opened a branch in Hong Kong. at the time of the merger with PNB.in the UK. Norway. 3 . 2010: PNB received permission to upgrade its representative office in the Dubai international financial centre to a branch. 2004: PNB established a branch in Kabul. one in London. which the GOI had nationalized in 1980. 2007: PNB established PNBil . the oldest private sector bank in Kerala. 1993: PNB acquired new bank of India. 1998: PNB set up a representative office in Almaty. Kazakhstan. Nedungadi bank's shares had zero value. Afghanistan. and is planning a fourth in Birmingham. and a second branch in Hong Kong. 2003: PNB took over Nedungadi bank. PNB established an alliance with Everest bank in Nepal that permits migrants to transfer funds easily between India and Everest bank's 12 branches in Nepal. PNB also opened a representative office in London. with the result that its shareholders received no payment for their shares. since then it has opened a third branch in Leicester. with two offices. 2009: PNB opened a representative office in Oslo.Punjab National Bank (international) .
of India Nominee Director Shri. Jasbir Singh Reserve Bank of India Nominee Director 4 . Usha Ananthasubramanian Executive Director Shri.R. Rakesh Sethi Executive Director Smt. Anurag Jain Govt. Chairman of Indian Banks Association Shri.Kamath Chairman & Managing Director and Dy.BOARD OF DIRECTOR OF PNB: Shri. K.
M P Singh Workmen Employees Director Shri.Shri. Pradeep Kumar Officer Director Shri. B B Chaudhry Part-time non-official Director 5 . M A Antulay Part-time non-official Director Shri.
even as Fee income was also robust at 45% y-o-y. delivering 62% y-o-y growth in net profits to Rs832 crore (Rs512cr). Gross and Net NPA ratios remained stable sequentially at 1.8% and 0.2%. apart from healthy operating performance. unlike the peers its growth in advances also remained strong at 38% y-o-y. While the bank’s deposit growth was reasonably robust at 4. on the back of strong balance sheet growth. with the bank not adopting the guidelines of treating floating provisions as part of tier 2 capital instead of adjusting against NPAs on express permission from the RBI 6 .5% y-o-y. Other Income surged 113% y-o-y. driven by strong treasury gains of Rs355 crore during the quarter in line with industry trends.4% sequentially and 26. Operating expenses were higher than expected on account of Rs150 crore of provisions for imminent wage hikes. substantially ahead of expectations on account of large treasury gains.ACHIEVEMENTS Punjab National Bank announced its Q1FY2010 results on 29 July 2009.
Golden Peacock Award for Excellence in Corporate Governance . Economic Times.AWARDS AND DISTINCTIONS Ranked among top 50 companies by the leading financial daily. London. Included in the top 1000 banks in the world according to The Banker. Ranked as 323rd biggest bank in the world by Bankers Almanac (January 2006). Earned 9th place among India's Most Trusted top 50 service brands in Economic TimesA. FICCI's Rural Development Award for Excellence in Rural Development – 2005 7 .C Nielson Survey. London.2005 by Institute of Directors.
“State” Ownership has affected level playing field and competitive ability Less flexibility in dealing with strategic HR & operational issues Imbalance in distribution/ deployment of staff Inadequate skills for modern banking Changing environment. Mutual Fund. CRM etc. Complacency (Structural & Environmental) Weak & Inconsistent MIS rendering decision making difficult Limited International presence.7 crore strong customer base Well-entrenched Brand Image Dominant position in Indo-Gangetic Plain –No competition A leader amongst Public Sector Banks High proportion of customer base in deposits Strong Risk Management Practices Redefined processes through technology initiatives like CBS. marketing of products requires change in the mind-set of employees 8 . Low NRI business. Large network of branches with 66% in Rural & Semi-urban areas WEAKNESS: Predominant presence in less developed areas leading to high operating cost.SWOT ANALYSIS OF BANK: STRENGTH: Fundamentally sound bank 3. Credit Card etc. Internet Banking 100% CBS branches High tech platform incorporating EDW. adoption of technological advancement. ATM. More dependence on conventional low margin business No Income from Financial Products such as Insurance.
9 . usher in change in our attitudes/conventional wisdom. Each and every employee has to believe we can do it. It provides an opportunity to go beyond the Brick & Mortar Bank has a visionary leadership which can transform the bank Large workforce of 55398 numbers of employees. be a learner willing to adapt to the changing banking environment.THREATS: Aggressive marketing by competitor banks Expansion of peer Banks/Private Sector Banks in Indo-Gangetic belt eroding our dominance Loss of savings business to Mutual Fund/ Insurance Products which are aggressively marketed as being more remunerative Technological parity of competitor banks Aggressive strategy and innovative products. larger risk appetite of other banks OPPORTUNITIES: Rural India is the next growth horizon with an opportunity 3 times the size of Urban India Financial Inclusion is a clear-cut opportunity with overall exposure to formal services of finance being about 20% Great opportunity for expanding business with over 60% population outside the banking service net IT Initiative creating a back bone for increasing reach.
Return on investment company reputation and premium outflow are most preferred attributes that are expected by the respondents. PNB should adopt effective promotional strategies to increase the awareness level among the consumers. consumers respond at different rates. Due to the intense competition in the financial market. As there is intense competition. PNB should adopt better strategies to attract more customers. PNB should ask for their consumer feedback to know whether the consumers are really satisfied or dissatisfied with the service and product of the bank. The PNB brand name has earned a lot of goodwill and enjoys high brand equity. Majority of the people find banking important in their life. 10 . so PNB should employ the strategies to convert the want in to need which will enrich their business. Hence I PNB should try to bring their new product and services to the attention of potential early adopters. Hence greater focus should be given to these attributes. The bank should try to increase the Brand image through performance and service then.CONCLUSIONS AND SUGGESTIONS: With regard to banking products and services. only the customers will be satisfied. PNB should work hard to maintain its position and offer better service and products to consumers. then the reasons for dissatisfaction should be found out and should be corrected in future. depending on the consumer’s characteristics. If they are dissatisfied.
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