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REQUEST FOR PROPOSAL FOR Data Centre Colocation & Hosting Facilities for J&K Bank
RFP Number: F878/AR12
Cost of RFP Document: Rs:5,000.00 (Rupees Five Thousand only) Cost of Earnest Money Deposit [EMD]: Rs:5,00,000 (Rs. Five Lacs only)
Table of Contents
Invitation for RFP offers Terms and Conditions of the RFP Checklist to Service Provider RFP Covering Letter Terms & Conditions Compliance Sheet Details of Service Provider Details of Track Record Technical Details & Specification form Additional Technical Details to be provided Bank Guarantee Format (EMD) Detailed Description of Co-Location & Hosting Requirements/ Facilities Eligibility Criteria Compliance Undertaking from Service provider on ownership of proposed premises or unexpired lease Service Level Definitions for Colocation & Hosting Bank’s IT Infrastructure Performance Bank Guarantee Commercial Bid Part 1 Commercial Bid Part 2
Annexure -A Annexure -B Annexure -C Annexure -C1 Annexure -D Annexure -E Annexure -E1 Annexure -F Annexure -G Annexure -H Annexure -I Annexure -J Annexure -K Annexure -L Annexure -M Annexure -N : : : : : : : : : : : : : : : Terms and Conditions of the RFP Checklist to the Service Provider RFP offer covering letter Terms and Conditions Compliance Table Details of the Service Provider Eligibility Criteria Compliance. Information on Compliance of other Standards at the offered Data Centre Premise Details Of Track Record Additional Technical Details to be provided by the Service Provider Commercial Bid Format (Part 1 &2) Technical Details & Specifications Form Bank Guarantee Undertaking from Service Provider on ownership/unexpired lease of proposed premise Service Level definitions for Co-location and hosting Bank’s IT Infrastructure Performance Bank Guarantee Detailed Description of Co-Location & Hosting Requirements/ Facilities
Invitation for RFP offers
J&K Bank (‘the Bank’ for short) invites sealed offers (Eligibility, Technical and Commercial) from eligible, reputed service providers, hereinafter called as “SP’s” or “SP” ,for offering colocation and hosting Data Centre facility in and around NCRDelhi more fully described in this document, for the Bank's Data Centre. The details are given below: RFP Reference Start of the sale of RFP document Last Date and Time for receipts of offers Date and time of Opening of Eligibility offers Place of Opening of offers
20-June-2012 20-July-2012 17:00hours 24-July-2012 15:00hours J&K Bank, Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001.
Address for Communication
Address for Technical Clarifications
Vice President (AMID) Office of the Purchase Committee, J&K Bank, Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001. Email: firstname.lastname@example.org Phone : +91-194-2481930-35 (Ext: 1331) President, Technology & Information Systems Division J&K Bank, Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001. e-mail: email@example.com Phone : 0194-2481939
Opening of Eligibility offers
Eligibility offers received by the Bank will be opened in presence of Service Providers’ representatives who choose to remain present at the opening of RFP Offers on the date and time specified above. Only the Service Providers who have submitted their offer in response to this RFP are permitted to attend the opening. It is essential that all clarifications / queries, if any, be submitted to the Bank at least 15 days before the last date for receipt of offers. Technical Specifications, Terms and Conditions and various formats and proforma for submitting the RFP offer are described in the RFP document and its Annexures. EMD and RFP Cost must accompany the original Eligibility offer as specified in this RFP document. Offers received without EMD or RFP cost will be rejected.
Instructions to Service Providers
Three copies of offers (Eligibility, Technical & Commercial) must be submitted at the same time, giving full particulars in Six separate sealed envelopes at the Bank’s address given below, on or before 17.00 hours on 20-July-2012
Vice President J&K Bank Purchase Committee JKB/TISD/DCDR/ Page 3
Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir - 190001.
Offers received after the last date and time specified for such receipt will be rejected. It should be clearly noted that the Bank has no obligation to accept or act on any reason for a late submitted response to this RFP. The Bank has no liability to any person who lodges a late RFP response for any reason whatsoever. All the Six separate sealed envelopes containing offers must be submitted to the Bank directly as under: 1. Eligibility Bid [Original] 2. Eligibility Bid [Duplicate] 3. Technical Bid [Original] 4. Technical Bid [Duplicate] 5. Commercial Bid [Original] 6. Commercial Bid [Duplicate] All the Six envelopes must be super scribed with the following information: Type of Offer : (Eligibility or Technical or Commercial) Copy : (Original or Duplicate) RFP Reference Number : Due Date : 20-July-2012 (1700 hrs) Name of the Service Provider :
All envelopes should be securely sealed and stamped. The envelopes containing the Duplicate Offer must be identical in all respects to the Original offer submitted to the Bank, and must contain all the above information specified.
2. Schedule of requirements and Project scope
This RFP comprises of following schedule.
Schedule Number 1
Name of Schedule Colocation and hosting IT Infrastructure of the Bank in and around NCR-Delhi
Components Providing the required space, in a Tier III Compliant or Higher Data Centre, to colocate the IT infrastructure of the Bank's Data Centre with all the facilities as per specification given in this RFP Document.
Background & Desired Objective
The Bank is currently having its existing Data Centre facility with the necessary infrastructure being managed by the Bank itself. The Bank wants to locate the Data Centre Infrastructure at a Managed Service Centre owned and maintained by third party Service Provider. For this purpose, the Bank wants to engage a Service Provider for providing a Tier III Compliant [or higher] Data Centre infrastructure to colocate the Bank's IT infrastructure in and around NCR-Delhi. The Bank will at no point bear any additional cost for colocation and hosting Data Centre facility that “SP” may have to incur JKB/TISD/DCDR/ Page 4
physical security as applicable for Data Center and as required for the proposed equipment on 24 x 7 basis. to be issued to the successful Service Provider on the outcome of the RFP process. 3. The “SP” has to ensure that the desired objective of hosting the Bank’s IT infrastructure is completely met. The Bank will not accept any plea from the “SP” for any additional costs. 7. Offer validity Period The offer should hold good for a period of 180 days from the date of the opening of commercial offer. Address for Communication Offers should be addressed to the following officer at the address given below: JKB/TISD/DCDR/ Page 5 . electrical connections. Provide all necessary infrastructure components that would be necessary as per the defined requirements. These terms and conditions are binding on all the Service Providers. extending link from “SP” communication room to server cage area offered to the Bank as per Banks requirement. 5. are eligible to participate in the RFP. surveillance. telecom facilities (As part of telecom facility “SP” is expected to provide necessary junction box / space in the telecom room for multiplexer/s and other equipment’s. backup power through UPS and Generator. The collocated site should be at least a Tier III Compliant [or higher] Data Center. The “SP” is expected to maintain & manage the collocated site. fire suppression system. Brief scope of the Services: The service provider has to provide sufficient space to colocate the Bank's IT infrastructure and colocated site should be located in or around NCR-Delhi. manage and maintain the same throughout the period of the contract. 4. an unexpired lease period must be for a minimum period of 20 years from the RFP Response due date. The bidder must be the owner of the proposed Managed Data Centre facility provided to the Bank or in case of leased premises.). These terms and conditions will also form part of the purchase order. Proposal Ownership The proposal and all supporting documentation submitted by the Service Provider shall become the property of the Bank. Eligibility/ Qualification Criteria Only such Service Providers who meet all the qualifications mentioned in “Eligibility / Qualification Criteria” of the RFP. power. to support Bank’s equipment’s unless the Bank requests for any additional space or power requirements or brings in additional major equipment’s that would impact the infrastructure allocated to the Bank by “SP” for the period of the contract. 6. “SP” shall also be responsible for LAN cabling between server room area offered to the Bank and seating space area at the collocated site. The service provider is expected to factor the power cost escalation by including margin (%age to be specified) on the base cost incurred by the “SP” on procurement of power in the commercial bid quoted. The list of the facilities / requirements is listed in Annexure N and Annexure I along with the requirements mentioned here under: The “SP” has to factor in the infrastructure for the Bank’s requirement.on account of repair. air conditioning. capacity enhancement etc. in order to maintain uptime of all such facilities as per SLA. upgrade. access control system. The site offered for colocation and hosting the Data Centre should conform to the minimum specifications as set out in the detailed requirement in Annexure N of this RFP and compliance should be provided as per Annexure I. Terms and Conditions The Terms and conditions for Service Providers who participate in this RFP are specified in the section named “Terms and Conditions” (Annexure A). The “SP” is also expected to provide sufficient power.
Preliminary Scrutiny Offers from Service Providers not meeting the eligibility criteria will be rejected. Submission of Technical Details The “SP” shall provide all the necessary information required in terms of the Annexure G. JKB/TISD/DCDR/ Page 6 . However. 8. documents. certifications and technical requirements. whether technical documentation as asked for and required to evaluate the offer has been submitted. Jammu & Kashmir. The “SP” should avoid submission of mail communications and submit only the authenticated copies of the Orders. In case of elaboration. the “SP” should clearly state that the referenced documents and other credentials are attached in the other offer with the details of pages numbers etc. Modification and Withdrawal of Offers Service Providers are not allowed to modify their offers once submitted. The Service Providers’ representatives present shall sign a register of attendance. No Commitment to Accept Lowest or Any Offer The Bank shall be under no obligation to accept the lowest or any other offer received in response to this RFP and reserves its right to reject any or all the offers without assigning any reason whatsoever.. whether any errors have been made in the offer. The request for such clarifications and the Service Provider’s response will necessarily be in writing. are submitted in the eligibility offer and in case they are to be referred in the Technical offer. Work Orders etc. The Bank will scrutinize the offers received to determine whether they are complete and as per RFP requirement. certificates. Opening of Eligibility Offers Eligibility Offers received [along with Technical & Commercial Offers as specified in this RFP Document] within the prescribed closing date and time will be opened in the presence of “SP’s” representatives who choose to remain present at the opening of the offer on the date and time specified in this RFP document or any other date which is convenient to the Bank. 12. 11. 10. the “SP” should take sufficient care to enclose the document pertaining to eligibility are submitted with Eligibility Offer only.Vice President J&K Bank Purchase Committee J&K Bank. at its discretion. if they are not supported by the relevant document / proof authenticated by the Issuer of such documents. Documentation The “SP” shall provide all the necessary documents in respect of compliance to eligibility. Service Providers are allowed to withdraw their offers any time before the last date and time specified for receipt of offers. Srinagar. certifications etc.190001. additional documents may be enclosed with the Technical Offer for further evaluation. evaluation and comparison of offers. ask some or all Service Providers for clarifications on the offer made by them. 13. the Bank may. Annexure I and Annexure N. In case of any details. Clarification of Offers To assist in the scrutiny. However. Maulana Azad Road. certifications etc. The credentials claimed in the offer will not be considered during evaluation of the Offer. 14. 9.. whether the documents have been properly signed and whether items are offered as per the RFP requirements. Corporate Headquarter.
Page 7 JKB/TISD/DCDR/ . structured and neat manner along with Brochures/leaflets etc. otherwise it will be construed as complied as per the requirements of Bank. The Eligibility Offer should include the following in the same Order. 5 Technical Offer as per specifications as given in Annexure I. Format for Technical Offer The Technical Offer should be made in an organized. Format of Eligibility Offer The Eligibility Offer should be made in a structured and neat manner along with necessary documents and should also be properly paginated. The suggested format for submission of Commercial offer is as follows: 1 2 3 4 5 Index Covering letter Commercial Version of Bill of Materials and Price Schedule (as per Annexure H Part 1 & Part 2 Commercial). complete with all columns duly filled and pages properly numbered should be bound in such a way that the sections of the proposal could be removed and separated easily. This should be as per Annexure C. The suggested format for submission of Technical Offer is as follows: 1 Index 2 Covering letter. Comments in the Deviation Column of Technical details & Annexure I are permitted only if answer in the compliance column is shown 'No'. as per Annexure D. which should not be submitted in loose form and should also be properly paginated. If there is any deviation the same should be mentioned in the Technical offer with compliance column clearly marked as 'No'.). Please note that specifying deviation elsewhere in the offer document will not be considered. A statement that the Service Provider is agreeable to the Payment schedule given in the RFP. 17. 8 Track record of installation as per Annexure F. Format for Commercial Offer The Commercial Offer must not contradict the technical offer in any manner. The Commercial Offer should not contain anything other than specified in the Annexure H – Part 1 & 2. Copies of Financial Details (audited Balance Sheets & Profit and Loss account etc. 6 Additional technical details as per Annexure G 7 Technical Documentation (Certifications. In case if any commercial offers contain such requests or submissions the offer will be summarily rejected without any further process or communication in this regard. such deviations will not be considered and it will be construed as complied as per the requirement specified in the RFP. 4 Details of the Service Provider and the details of the Site Offered. An index of technical documentation submitted with the offer must be enclosed. If so.) 16.. Any commercial offer. Duly filled up Annexure E & E1 – Eligibility criteria compliance Supporting credential letters or copies of documentation from clients or system integrators certifying compliance. which is conditional and /or qualified or subjected to suggestions. statement or request for deviation in either Technical specifications or Terms & Conditions specified in the RFP should not form part of Commercial Offer. More particularly. The table suggested in Annexure C1 must cover Service Provider’s response to all the terms and conditions specified in the offer document. The Service Provider shall provide information on the acceptance of the terms exactly as per the Annexure C1.15. All these should be properly paginated. Similarly compliance of Terms and Conditions of the RFP should be clearly stated in the Compliance Table [Annexure C1] itself and should not be covered elsewhere in the offer document. manuals etc. will also be summarily rejected. Cost of RFP Document Cost of EMD Covering letter certifying Eligibility criteria compliance. 3 Terms and Conditions Compliance Table in the format mentioned in Annexure C1.
duties and levies. The Bank will intimate the date and time of opening of Commercial Offers to the Service Providers whose offer is found technically in line with the RFP requirements.M. 19. Erasures or Alterations The offers containing erasures or alterations will not be considered. “as given in brochure” is not acceptable. There should be no handwritten material. 24. Locations of Infrastructure The location of the colocation and hosting of the IT infrastructure of the Bank will be in and around NCR-Delhi.D & RFP cost will be rejected.18. 21. Offers made without E. then the Bank will consider the first offer for evaluation and subsequent offers will not be evaluated at any cost. Shortlisting of Service Providers The Bank will prepare a shortlist of “SP” on the basis of Eligibility Offer and will open the technical offers for evaluation received from the shortlisted SPs only. Filling up of the information using terms such as “OK”. which is cost effective and meeting the RFP specifications. corrections or alterations in the offer. 25. Evaluation Process The competitive bids shall comprise of the following: Stage 1 – Eligibility Bid Stage 2 – Technical Bid Stage 3 – Commercial Bid JKB/TISD/DCDR/ Page 8 . The Bank may treat such offers as not adhering to the RFP guidelines and as unacceptable. Price Comparison The Bank will consider the Total Cost of Hosting Services for 20 years for the purpose of price comparisons. “noted”. Fixed Price The Commercial Offer shall be on a fixed price basis for every term of 5 years. 20. and does not include any alternatives. inclusive of all taxes. Thereafter the Bank will prepare a further shortlist of SPs on the basis of technical offer/ site inspection and the commercial offers of technically shortlisted Service Providers will be opened. Alternative offers Each offer should preferably specify a single colocation and hosting site location. Technical details must be completely filled in. In case. “accepted”. if any which shall be paid on actuals. Costs & Currency The offer must be made in Indian Rupees only as per Annexure H (Part 01 & Part 02) 22. Each offer/alternative offer should be complete in all respects and should not make cross reference to details given in other offer/alternative offer. The Service Provider desirous of offering the Bank two or more alternatives of colocation and hosting site should submit separate Offer for each alternative. Every such alternative Offer should accompany separate EMD & RFP Cost. but exclusive of Service Tax. 23. Correct technical information of the product being offered must be filled in. more than one alternative offer of colocation and hosting site locations are submitted with only one EMD & RFP Cost.
without assigning any further reasons. on receipt of the Purchase Orders as per the technical requirement of the Bank. Liabilities of the Bank This RFP is not an offer by the Bank. The relevant submissions. shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized officers of the Bank and the Service Provider. All the credentials of the service provider necessarily need to be relevant to the Indian market. whatsoever. The Bank will conduct an inspection and verify the complete readiness for implementation of its IT Infrastructure. In case. The Bank reserves the right. does not come with presentation or does not turn up for presentation or does not provide access for physical inspection of the site by the Bank’s representative / consultants. features of colocation site. The items mentioned in the technical specifications. along with supporting documents. Proposal Process Management The Bank reserves the right to reject all proposals. Annexure G and Annexure I. when called for.Eligibility Bid Eligibility criterion for the service providers to qualify this stage is clearly mentioned in Annexure E & E1–Eligibility criterion compliance to this document. The Bank may accept or reject an offer without assigning any reason whatsoever. 28. to seek clarifications. to request one or more resubmissions or clarifications from one or more Service Providers. The “SP” should confirm in writing the readiness of the colocation and hosting site and arrangements to the Bank. it will be construed that “SP” is not interested in the proposal and shall stand disqualified from the process. giving 3 days’ notice and conduct physical inspection of the site offered. Each party shall be entirely responsible for its own costs and expenses that are incurred while participating JKB/TISD/DCDR/ Page 9 . or to cancel the process in part or whole. to demonstrate the capabilities enumerated in the offer. the “SP”. Site visit: “SP” is expected to facilitate the Banks team site visit to the site proposed by the “SP”. • The list of requirements for the technical Bid has been mentioned in Annexure N. Only those SPs whose proposal is suitable in technical evaluation would be shortlisted for Stage 3 commercial bid evaluation. to be submitted by the Bidder in the Eligibility Bid. No contractual obligation on behalf of the Bank. No Service Provider is obligated to respond to or to continue to respond to the RFP. 27. Service providers who meet these criteria would only qualify for the second stage of evaluation. The decision of the Bank shall be final and binding on all the bidders to this document. Commercial Bid Evaluation The commercials of the Service Provider shortlisted after the technical evaluation shall be opened in presence of the representatives of the Service Providers 26. within the time frame agreed by the Bank & the “SP” for installation of Bank's IT Infrastructure. but an invitation for Service Provider responses. Pre Implementation Inspection Successful Service Provider shall make available the necessary infrastructure. facilities actually available etc. to call the “SP” to present the capabilities for one or more occasions. either at the time of technical evaluation or at any time before opening commercial bids to satisfy itself about the capabilities of the “SP”. to give additional time slot for presentation. that can be demonstrated and validated will be evaluated during the site visits and any other specifications that bank may deem fit or observe during the visit. The service provider would also need to provide supporting documents for eligibility proof. depending upon the necessity or circumstances. Technical Evaluation Criterion The technical evaluation criterion would broadly involve the following major areas: • • Compliance to Technical specifications / requirements as given in Annexure I Technical requirement The Bank may call for presentation.
They are also required to confirm in writing that they have not modified any part of the RFP and they will abide by the same. the said offer will be rejected. If any Service Provider fails to pay the price of the RFP. JKB/TISD/DCDR/ Page 10 .net. 31.000/ should be by way of demand draft favoring ‘J&K Bank Ltd.00. Those who choose to down load the RFP from our website are required to pay the price of RFP at the time of submission of their offer. The format for the Bank Guarantee is attached to this RFP document (Annexure J). the bidding Service Provider will. a separate RFP cost must be submitted. subsequent presentation and contract negotiation processes. The Service Providers are requested to verify the website during the currency of the RFP for any modification / corrigendum that may be issued by the Bank before submission of the RFP. RFP No. be deemed to have accepted the terms as stated in this RFP document. 30. or Bank Guarantee valid for 180 days from the due date of the RFP for Rs:5. In case of any dispute/discrepancy the physical version of the RFP available with the Bank will be final & binding on all who participate in the RFP. RFP No.D. 29. (For each alternative Offer.jkbank. For each alternative Offer. Earnest Money Deposit (EMD) Service Providers are required to give EMD by way of a Demand Draft favoring ‘J&K Bank. by responding to the Bank’s RFP document.000/ (Rupees Five lakhs only) as Earnest money Deposit (EMD) along with their Offer. However. Downloading of RFP Document from Website The RFP document is also available for download from the Bank’s website www. RFP Cost RFP Cost of 5.M. will be rejected. Offers made without RFP cost will be rejected.in the RFP. a separate EMD must be submitted). Offers made without E.
6. 7. On submission of the required documents. cabling between telco room and server cage and other facilities like access control system. Pricing. along with the consultants of the Bank may carry out such inspection.) Seating arrangement for the Bank appointed onsite personnel (along with necessary furniture. The Bank will be making the payment after deducting the penalty charges and any other charges that are due to the Bank on account of non compliance of SLA Terms & the uptime guarantee as per the RFP. Delivery and Completion Activity For Data Centre Colocation and hosting Site 1 Making the Server area ready and available for setting up the Bank’s IT infrastructure in server cage area (Site should be ready with server caging. Technical Inspection and Evaluation The Bank reserves its right to carry out a technical inspection at Site. duties and levies.Annexure-A Terms and Conditions of the RFP 1. Occupancy Certificate Occupancy certificate shall mean the certificate issued by the competent authority confirming that the building has been built in accordance with the plans sanctioned by the competent authority and that is fit for occupation.. JKB/TISD/DCDR/ Page 11 . etc.. the payment will be made within 15 days from the date of receipt of the invoices by the Bank. Successful Service Provider shall make available the necessary infrastructure. electrical power. The price offered to bank must be in Indian Rupees. The Bank. 5. 2. The Bank will conduct a final inspection and verify the readiness for implementation of its IT Infrastructure.weeks from the date of issuing the purchase order 2. Payment Terms The Bank will make payment of the services as per order starting from the commencement date on quarterly basis in arrears on submission of invoices. Execution. along with the proof /verification sheet signed by the Bank official in respect of the actual Power consumed by the Bank. 4. Pre Implementation Inspection The Bank will carry out Pre Implementation inspection of the offered colocation site for assessing the readiness in all respects. inclusive of all taxes. on receipt of the Purchase Orders as per the technical requirement of the Bank. as and when the site is ready for installation of Bank's IT Infrastructure.weeks from the date of issuing the purchase order …. electrical cabling. but excluding Service Tax which will be paid on actual basis. Commencement Date Commencement date shall mean the date on which the agreed facility has been completed in all respects and the possession of the same has been handed over to the Bank by the Service provider. The “SP” should confirm in writing the readiness of the colocation and hosting site and arrangements to the Bank. with prior notice. cabling between the seating place and the server cage etc) Time period for Completion …. during the evaluation process and verify the infrastructure available at the offered site for evaluation purpose. 3.
the Selected “SP” must submit a performance guarantee equivalent to 10% of the value of the ANNUAL COST of availing colocation & hosting services. 10.3.weeks from the date of issuing the purchase order The Bank reserves its right to cancel the order in the event of one or more of the following situations: 1 Delay in delivery/handover of the site as per the specifications of the order. to meet the service levels specified in Annexure L and also accept the Penalty for downtime. 12. beyond 6 weeks from the date of agreed delivery schedule. cooling. to meet all the requirements specified in Annexure N and Annexure I. The guarantee shall contain a claim period of three months from the last date of validity. to meet the terms and conditions set out in the RFP. CCTV monitoring. For this purpose. Failure to submit performance guarantee within 14 days from date of award of contract makes the EMD liable for forfeiture.. Uptime and Service Levels The facilities like power. The bank guarantee shall be kept valid for an initial period of 5 years and to be renewed for every consecutive 5 years till completion of the contract period. In addition to the cancellation of purchase order. The details of Service Level to be maintained by the “SP” are provided in Annexure L. The charges payable for the co-location and hosting for first 5 years shall remain constant at the rate mutually agreed between the Bank & the “SP” with a provision for increase by certain percentage ( to be agreed in advance) of the base charges for first 5 years after expiry of each block of 5 years. for the purpose of assessing the adequacy of infrastructure facilities and the safe guard of the hosted system. measure & verify critical parameters / infrastructure JKB/TISD/DCDR/ Page 12 . The format of the Bank Guarantee is given in Annexure M. The Bank shall be within its rights to invoke the Bank Guarantee before expiry of validity. Termination of the Contract Either party has the right to terminate the contract during the term of the agreement by giving 9 months prior written notice to the other party. 8. access card) provided by the service provider to colocate Bank’s Data Centre IT Infrastructure should have high availability. Period of Contract The contract shall be valid for an initial period of 5 years and renewable thereafter for 3 consecutive terms of 5 years each at the option of the Bank. if the services rendered by the selected bidder are not satisfactory and not as per the terms of the contract and SLAs. 9. 2 Serious discrepancy in infrastructure noticed during the site inspection prior to implementation. In case the selected bidder fails to submit performance guarantee within the time stipulated above the bank at its discretion may cancel the order placed on the selected Bidder without giving any notice. security (biometric. permit verification of records maintained by the “SP”. enable verification of access control logs. the Bank reserves the right to claim the damages from the Service Provider and/or invoke the Bank Guarantee given by the Service provider against advance payments. The “SP” should execute a Service Level Agreement with the Bank for providing the Services envisaged in the RFP. the “SP” shall provide the Officials of the Bank [or its appointed representatives] the physical access. Periodic Inspection As the Bank is planning to colocate and host the mission critical Systems of the Bank in the offered site. 11. physical. Site completely ready for Inspection …. fire detection & safety systems. Performance Guarantee Within 14 days after the contract is awarded. The “SP” shall extend all cooperation in conducting such inspection. the Bank may conduct inspection of the Colocated Building at periodic intervals.
copyrights etc. Force Majeure The Bank and the “SP” shall not be liable for default or non performance of the obligations under the contract. If after thirty days from the commencement of such informal negotiations. due to or as a result of or caused by acts of God. wars. insurrections. costs. resulting in such a situation. by direct informal negotiation.e. any disagreement or dispute arising between them under or in connection with the contract. JKB/TISD/DCDR/ Page 13 . provide access to the reports submitted by the external authorities like Certifying Agencies / Auditors in respect of the Infrastructure / Building Management System. Force Majeure. or in connection with the contract. The award of the Arbitrators. 13. then the matter will be referred to an umpire to be appointed by the Arbitrators in writing before proceeding with the reference. the Bank and the Service Provider have been unable to resolve amicably a contract dispute. the party pleading Force Majeure shall continue to perform/render/discharge other obligations as far as they can reasonably be attended/fulfilled and shall seek all reasonable alternative means for performance affected by the Event of Force Majeure. Unless otherwise directed by the other party. In the case of the said Arbitrators not agreeing. losses. the award of the Umpire appointed by them shall be final and binding on the parties. as required in the RFP. If the duration of delay continues beyond a period of three months. events not foreseeable but does not include any fault or negligence or carelessness on the part of the parties. if such default or non performance of the obligations under this contract is caused by any reason or circumstances or occurrences beyond their control. “Force Majeure” shall mean an event beyond the control of the parties. trademarks. and in the event of their not agreeing. i. Publicity Any publicity by the Service Provider in which the name of the Bank is to be used should be done only with the explicit written permission of the Bank. riots etc. 15. damages. Indemnity Service Provider shall indemnify. each party shall notify the other party in writing of such circumstances and the cause thereof immediately within five calendar days. disputes or differences arising under and out of. Not withstanding above. either party may require that the dispute be referred for resolution by formal arbitration. In the event of any such intervening Force Majeure. or such other statutory infringements in respect of all the components used by the “SP” for providing the necessary service to the Bank. resulting from infringement of any patent. protect and save the Bank against all claims. In such a case. action suits and other proceedings. 14. All questions. 17. expenses. For the purpose of this clause. the parties shall hold consultations with each other in an endeavor to find a solution to the problem. 16. Resolution of Disputes The Bank and the Service Provider shall make every effort to resolve amicably. NDA The selected “SP” shall have to sign a Non-Disclosure Agreement with the Bank with usual terms and conditions applicable for such services. the time for performance shall be extended by a period(s) not less than the duration of such delay. the decision of the Bank shall be final and binding on the Service Provider.facilities. if not mutually resolved shall be referred to two Arbitrators: one Arbitrator to be nominated by the Bank and the other to be nominated by the Service Provider.
brochures. duties. and levies except Service Tax. if applicable must be included in the TCHS. The Bank will not pay any additional charges for acceptance of the site / preparation of site. to meet the terms and conditions set out in the RFP.Annexure-B Checklist to Service Provider Notes: Service Provider should provide the information only in the formats given in the Annexure indicating all the specifications. JKB/TISD/DCDR/ Page 14 . The Bank will pay the “SP” on the basis of actual power units consumed The “SP” should execute a Service Level Agreement with the Bank for providing the Services envisaged in the RFP. to meet all the requirements specified in Annexure N and Annexure I. certifications and specification sheet relevant to the Data Centre Infrastructure should be submitted along with the technical offer All taxes. to meet the service levels specified in Annexure L and also accept the Penalty for downtime. All the product information like manuals.
Dated this ______ day of _________2012 Signature: ______________________________________ (in the Capacity of:) ________________________________ Duly authorized to sign the RFP offer for and on behalf of JKB/TISD/DCDR/ Page 15 . We. this RFP offer. Dear Sir. If our RFP offer is accepted. together with the Bank’s written acceptance thereof and the Bank’s notification of award. Jammu & Kashmir. We agree to abide by this RFP offer till 180 days from the date of opening of Commercial Offer and our offer shall remain binding upon us and may be accepted by the Bank any time before the expiration of that period. the undersigned. shall constitute a binding contract between us.190001. offer to provide __________________________________________________________ (Description of Services) in conformity with the said RFP documents in accordance with the Schedule of Prices indicated in the commercial offer and made part of this RFP. installation of all the equipment required for delivering the Services as specified in the contract as per terms and conditions of the RFP. Srinagar.Annexure-C RFP offer covering letter Date: ___________2012 RFP Reference No: To: Vice President J&K Bank Purchase Committee Corporate Headquarter. Until a formal contract is prepared and executed. we undertake to commence and complete delivery. the receipt of which is hereby duly acknowledged. except for filling in appropriate columns. We confirm that we have not made any changes in the RFP documents downloaded. We have examined the RFP documents including all annexures. We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive. Maulana Azad Road.
Annexure-C1 Terms and Conditions Compliance Table Ter m No. Short Description of term Accepted/Compl ied (Yes/No) [Blanks permitted] not Detailed Explanation about deviation. Delivery. if here it is mentioned as complied–YES 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Technical Inspection & Evaluation Occupancy Certificate Pricing Commencement Date Payment Terms Pre implementation Inspection Execution. if not complied [Note : Deviation can be mentioned only if compliance column is shown as “NO” Please note that specifying Deviation elsewhere in the Offer document will not be considered. Completion Uptime and Service levels Performance Guarantee Period of Contract Termination Contract Periodic Inspection Indemnity Publicity NDA Force Majeure Resolution Disputes of of Dated this day of 2012 Signature : In the Capacity of : Duly Authorised to Sign the Offer and Terms and Conditions on behalf of (Company) JKB/TISD/DCDR/ Page 16 .
Sl. in order to verify its correctness. mobile and Fax numbers Constitution of the Company Name and designation of the person authorized to make commitments to the Bank Item Details 6 7 Email Address Year of commencement of Business Relating to Colocation and hosting Services Sales Tax Registration Number PAN Number Service Tax Registration number Location/s of Co-Location & Hosting facilities owned and managed by the “SP” Location of Co-Location & Hosting facility offered to the Bank Website address of the Company 8 9 10 11 12 13 JKB/TISD/DCDR/ Page 17 . No 1 2 3 4 5 Name of Company Postal Address Telephone.Annexure-D Details of the Service Provider Details filled in this form must be accompanied by sufficient documentary evidence.
clearly mentioning that the Data Centre premise is complying with Tier III or higher requirements Credential letter from Companies of having hosted their Critical infrastructure at the SP’s premises Must have provided Data Centre colocation and hosting facility to at least 6 companies at any of their co-location and hosting sites in India. Complied (YES/NO) Supporting Documents Required Documents on Tier certification and an undertaking on the SP’s letterhead. ISO 27001 or BS 7799-3 Certification Should have an annual turnover of Rs: 200 Crores for the past 3 financial years Independent building (Exclusively used for Data Centre co-location and Hosting) Certification from Governing Body Audited Financial Statements Annexure-E1 Information on Compliance of other Standards at the offered Data Centre Premise Standards Environmental Management Standards Health & Safety Management standard Risk Management Standards Seismic Compliance Quality Management Description of Standard Supporting Documents JKB/TISD/DCDR/ Page 18 .Annexure-E Eligibility Criteria Compliance Eligibility Criteria The proposed Data Centre premise should be atleast Tier III compliant.
Tel No: email of the customer using the Facility For 2009-10 A B C For 2010-11 A B C For 2011-12 A B C JKB/TISD/DCDR/ Page 19 . 2010-11 & 2011-12) Name of the Service Provider__________________________________________ Name of the Client Location of the Facility Contact Person Name.Annexure-F Details Of Track Record (Services of Co-location & Hosting being used by Customers during 2009-10.
The main electrical panels /termination points [of the Data Centre] are located at which floor of the Building The make /quantity /capacity of the UPS through which the proposed power supply is being planned to be extended. The details provided should not in any manner contradict the compliance specified in the Annexure I. The Generators are located at which floor of the Building. Please specify the time of UPS Battery Backup available to the systems to be placed in Offered Cage area to the Bank at the required level of load specified The make/quantity/capacity of the Precision Air Cooling System through which the proposed Air cooling is being planned to be extended. The Bank deems that the details provided herein are in agreement with the compliance provided in Annexure Please follow strictly the metrics / measures specified for comparative purpose Name of the Service Provider: S. for the purpose of detailing the items mentioned in Annexure I.[Enclose the copy of the Lease deed] Server Space offered to the Bank is located in which floor of the Data Centre Dimension of the Space offered [L x B] Please specify False-Floor Tile Size [LXB] Depth of the Raised Flooring [between Raised floor and actual floor] Height of the False Ceiling [between False ceiling and roof of the floor] Clear Usable Ceiling Level in the Server space offered between Raised Floor and the Suspended Ceiling] Mention the Weight Bearing Capacity of the Raised Flooring and also Actual Flooring offered to the Bank Mention the details about two independent sources from which the [source/substation] power is drawn.Annexure-G Additional Technical Details to be provided by the Service Provider The information provided herein is supplement to the Annexure I. No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Details Requirement Address of the Location wherein the Colocation and hosting services are offered Age of the Building in which the space for colocation & hosting is offered. Generator Fuel Storing Capacity in terms of Gallons or Litters pertaining to Data Centre Years & Months Additional Details to be provided Own/Leased [in feet] [in feet] [in feet] [in feet] 16 17 18 19 JKB/TISD/DCDR/ Page 20 . “SP”'s submission in Annexure I will be final and “SP”'s offer is bound by the same. the details of unexpired period of lease. The following information is sought for clarity & evaluation purpose and hence in no case the deviations in respect of Annexure I to be stated here. Approximate distance between the offered Data Centre and the Bank’s existing Data Centre situated at Sector-14 Gurgaon The Data Centre is located in the Owned Premises or In leased Premises If leased premises.
Whether Smoke Detection / Anti Rodent Systems are in place in the entire Building. A brief outline of the Rack layout to be enclosed CAPACITY INFORMATION: 34 35 The Overall Total Raised Floor Area available in the Premises. If shared atleast whether the Primary Precision Air Conditioning system is exclusive to the Bank. If so furnish details of the same. A brief outline of the Rack layout to be enclosed Total number of 1000*600 (42U) Racks that can be accommodated in the offered sft of space. Total number of 1000*800 (42U) Racks that can be accommodated in the offered sft of space. part of which is offered to the Bank The Overall Total UPS arrangement/installed capacity provided for the above indicated Overall Total Raised Floor Area JKB/TISD/DCDR/ Page 21 .20 21 22 23 24 25 26 27 The above Generator Power is sufficient for catering to the entire Data Centre at the present level [incl of this offer] for how many hours Approximate Distance from the nearest Fire Hazard Location [Eg Petrol Bunks. If so provide details of the same. chemical godowns] Precision Air Conditioning system with complete redundancy is exclusive to the Bank or Shared with other entities.of technical personnel currently employed in the Data Centre Electrical: Hardware: Communication Specialists: Air conditioning: Fire safety: Security: Others: 28 29 30 31 32 33 Are there any security breach alarm systems in place. LPG storage. Whether High Speed internet backbone with load sharing arrangement is in place Please specify the periodicity of the scheduled maintenance of the systems and facilities offered Whether any periodic external audit of the systems and facilities is being carried out. Whether the Network Services Provider equipment’s for termination is at the Network Centre of the Building or at the cage level of the respective clients No . Short description of the sophisticated Gas based Fire Suppression/extinguishing systems likeFM200 installed at Data Centre and their deployment.
36 37 38 The details of the number of UPS [with KVA details of each UPS ]installed & used for providing UPS power for the above indicated Overall Total Raised Floor Area The Present Overall average UPS Power consumption in respect of the above indicated Overall Total Raised Floor Area The Overall battery back-up capacity of the UPS systems on full load Date : Signature JKB/TISD/DCDR/ Page 22 .
/[in words Rs. to ensure that there are no typographical or arithmetic errors. B1+B2+B3+B4 = Rs. which is conditional and/or qualified or subjected to suggestions. taking into account the unit prices indicated by us. Signature ___________________________________________ (Name) on behalf of (Name of the Service Provider) Date Place : : JKB/TISD/DCDR/ Page 23 . All fields must be filled in correctly. if any which shall be paid by the Bank on actual basis) 01 02 03 04 1st Block of 5 Years “B1” 2nd Block of 5 Years “B2” 3rd Block of 5 Years “B3” 4th Block of 5 Years “B4” The total cost of Hosting & Co-location Services i. This offer shall not contain any deviation in terms & conditions or any specifications. levies and duties but exclusive of Service Tax. will also be summarily rejected. We have not altered any of the values / formats / wordings specified in the RFP Document. The Service Provider has to make sure all the arithmetical calculations are accurate. Please note that any Commercial Offer. No. Year Amount (This would include Base price. inclusive of all taxes.e. if so such an offer will also be summarily rejected. Bank will not be held responsible for any incorrect calculations. ] We understand that the above mentioned figure is for price comparison purpose only and the bank will pay on actuals. S.Annexure-H Part1 Commercial Bid Service Provider must take care in filling price information in the Commercial Offer.
if any Total Cost of Services Per sft space= Per seat= Per Cabin= Per Room= Per Unit= Per Unit= Per Parking= Per sft space= Per seat= Per Cabin= Per Room= Per Unit= Per Unit= Per Parking= Per sft space= Per seat= Per Cabin= Per Room= Per Unit= Per Unit= Per Parking= Per sft space= Per seat= Per Cabin= Per Room= Per Unit= Per Unit= Per Parking= 2 3 4 5 6 7 8 9 15 1 1 1 %age 5 Block 1 = INR Block 2 = INR Block 3 = INR Block 4 = INR *This shall be the Base cost incurred by the Service Provider for purchase of Power. Date : Place : Signature JKB/TISD/DCDR/ Page 24 .. taking into account the unit prices indicated by us.sft of space for accommodating 40 Racks of (1000*800) 42U Unit Rate Amount 2nd Block “B2” Unit Rate Amount 3rd Block “B3” Unit Rate Amount 4th Block “B4” Unit Rate Amount 1 Data Centre Servers and equipment’s Colocation and hosting (sq. No Items. We understand that the above-mentioned quantity/figure is for price-comparison purpose only and the bank will pay on actuals. feet) Seating space at the Collocated site (seat) Cabin Space at the Collocated site Dedicated Conference room with capacity for 8 persons Unit Rate for Power Per Unit* Margin as a % age of Base Rate Total Unit Rate offered (5+6) Car Parking Space One time Cost.Services specified in detail in the RFP Qty .Annexure-H (Part 2) Detailed breakup of the price quoted for each block of 5 Years 1st Block “B1” S. The Service Provider should mandatorily provide pricing for each of the line item specified above The Quantity should not be altered by the Service Provider..
Proposed Caged area is ………Sft of space for accommodating 40 Racks of (1000*800) 42U The proposed area of ……………Sft of space for accommodating 40 Racks of (1000*800) 42U will be provided in a Contiguous fashion. The Facility should have high capacity fuel tanks for ensuring 24 hour power backup with contracts for fuel supply on demand The design for cooling infrastructure at the Data Centre should be in line with standard guidelines to support high density cooling needs Redundant CRAC/HVAC units to facilitate High density cooling needs The temperature in the server hall should be maintained at20+/2deg C The humidity at the Data Centre should be maintained at 50%+/5% RH. if any. Seating space for 15 personnel for Facility management 1 Cabin space for Facility Incharge. Please note that specifying Deviation elsewhere in the Offer document will not be considered. if here it is mentioned as complied–YES Service Provider's Compliance to Technical requirement of DC Colocation and hosting site/Building Site Address details to be provided for the site proposed as DC Colocation and hosting site for the bank S.Annexure-I Technical Details & Specifications Form The deviations in the technical requirements should be mentioned in the Technical Offer only [Annexure I] and on the contrary specifying the deviations elsewhere in the offer is not acceptable and will not be considered Note: Deviation can be mentioned only if compliance column is shown as ‘NO’ otherwise it will be construed as complied as per the requirement of Bank. in case the Compliance is “NO” 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 JKB/TISD/DCDR/ . Pls provide size 1 Conference room for 8 persons. No Technical Requirement Compliance (YES/NO) (Blanks not permitted) 1 Freight Lift: The Data Centre should have a high capacity freight lift for ease of movement of Servers and High density Hardware devices The server room area should have a raised floor height of atleast 2ft The server hall height from raised floor to false ceiling should be atleast 8 ft Fuel Tanks (for generators). Pls provide size Within the server room area. The server halls should have advanced fire detection & suppression system through systems like VESDA & FM200 / FE227 respectively The DC Colocation and hosting site should have microprocessor based system to detect water leakage within a short period of time The DC Colocation and hosting site should have effective non interfering rodent control systems. the area ear marked for the Bank Page 25 Deviations.
17 18 19 20 should be separately caged with a provision to lock physically. and other critical areas should be fire rated for minimum 2 hours. UPS should be configured in redundant mode. The Server room should have precision air conditioning with redundancy. Metered Power for approximately 40 Racks shall be made available Data Centre class Power sockets will be made available as per banks requirement without any additional cost The proposed server room caged area should be well covered in the fire detection and suppression system. There should be CCTV monitoring for surveillance of the server hall area. UPS should have 2N+1 redundancy Each of the racks shall have active dual power from two different UPS Systems and shall have individual circuit breaker. The seating area should be provided with comfort air conditioning (24*7). the actual telephone charges on usage will be paid by the Bank. Telecom junction box. 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 JKB/TISD/DCDR/ Page 26 . for the offered Data Centre building. The building & Server room area should be provided with Water Leak detection system and fire alarm system. 2 Telephone connections with STD facility in the caged area of the Bank to be provided for troubleshooting. The infrastructure should be certified for Tier III standard or higher Entry & Exit should be restricted and monitored and should also be in CCTV surveillance coverage Smoke detection and fire suppression for the building to be available. However. All the Building Management system (BMS) activities are to be controlled centrally in a room specifically to be used for BMS activities. multiplexers of various service providers to be available in and around the building If the Telecom junction box. the actual telephone charges on usage will be paid by the Bank. Activities to be recorded and the archival should be kept for atleast six months. multiplexers of service provider from whom the Bank would be getting the links is not available then the DC service provider should allow the commissioning of the same. Access card entry for the caged area Biometric Access to the common entry to the Server room should be available Security for the building to be available 24*7 at the entry/exit levels. The “SP” should manage the BMS activities on a 24*7 basis The doors and walls for the server room. However. The CCTV surveillance should cover Bank's Server caged area and other critical areas where Bank’s components are placed. cabin and conference room to be provided for support. communications room. Power should be available from two different independent power sources. 5 Telephone connections with STD facility in the seating area with extensions available on all the seats. each for full capacity to meet any eventuality/disruption in single source Two separate active power paths from the UPS to be provided to each of the racks in the server/network communication room.
and Cabin for executives. Minimum 99. The service provider will be responsible for LAN cabling between server room and seating area at the datacenter and also extension of links between the Telco Room to the Caging area. floods. for each table in the seating area and cabin. cabin and conference room furniture should be modular furniture withdrawers/pedestal. CCTV/DVR monitoring images for at least Six month. service provider should provide the support for the same throughout the contract period The service provider should provide for 10 extra redundant network points apart from the 27 that will be provided for the seating space asked for (37 in total). The seating area. Gate passes to enter SP's premises for Bank's representatives free of any cost Audit reports of people accessing the Server room should be available as and when required by the Bank. key board tray. Biometric access and CCTV and should always make sure that they are functional 24X7 days and provide monthly reports to the Bank. The “SP” shall allow the Bank to install its own IP based surveillance infrastructure specifically for the Caged area. tape. SP shall provide the electrical cabling along with power sockets required by the racks as per Banks requirement to be hosted in the datacenter without any additional cost. LPG storage areas. The entire solution should be automatic with power supply from the transformer as the primary source and automatic switch over to DG set as a secondary source. etc) and make the same available on Bank’s request through the period of the contract. post which the service provider shall archive such records (in form of a DVD. The entire cabling should be structured. lightening etc Please indicate the risks covered under the policy.39 40 41 42 43 44 45 46 Adequate locker facility should be provided in the seating area. The cabling should be laid in a separate enclosure below the false floor and should be kept at a distance which does not cause Electro Magnetic Induction with the power cabling The service provider must make provision for dual power meter to measure power consumption by the bank The data center facility building should be designed and constructed for earthquake resistance and should be away from hazardous chemical materials.982% Uptime is required for the DC Infrastructure. The service provider shall maintain the access logs. 47 48 49 50 51 52 53 54 55 56 JKB/TISD/DCDR/ Page 27 . The “SP” shall regularly monitor the access to the Bank’s Server room / cage by means of access control system. physical security. chemical godowns and other storage facilities meant for dangerous commodities The Building housing the Data Centre [colocated site] and all the infrastructure therein is covered under comprehensive insurance including risk related to earthquake. fire. Share the video monitoring data in case required by the Bank Availability of Single Phase and Three phase power as per Banks requirement for the Server Racks.
800*600 etc) to be installed in the contracted Server Cage area The “SP” shall install active / perforated tiles in the Server Cage as per the requirement without any additional cost to the Bank 58 59 60 We have quoted in the Commercial Bid taking into consideration all the specifications provided in above. We also confirm that we have not made any alteration of wordings / quantity / figures stated in this Annexure. the Annexure N and the terms & conditions of RFP Document.1200*600. without any deviation.57 The “SP” shall allow the Bank to install/ erect communication equipment like VSATs/ Communication tower in the area earmarked by the service provider for installation of these set-ups The “SP” shall allow the Bank to install its own LED / LCD/PLASMA screens for monitoring its IT infrastructure in the seating space which includes the Cabin and Conference Room allocated to the Bank. 1000*600. We understand and agree that any changes made in the format of Bid will lead to disqualification of the Offer without assigning any reason. The “SP” shall allow the Bank to install any industry standard Rack size like (1000*800. Signature Date: Place: (Name) on behalf of Name of the ”SP” JKB/TISD/DCDR/ Page 28 .
.............................................................. for providing the BANK GUARANTEE...__________________ dated ________ 2012........................ We..... M..... T&IS Department...................... the SERVICE PROVIDER is required to furnish a Bank Guarantee in lieu of the Earnest Money Deposit (EMD)....Annexure J Bank Guarantee (in lieu of Earnest Money Deposit) B. WHEREAS.. No............. having our .. do hereby undertake to pay the Jammu & Kashmir Bank Ltd (hereinafter called the Bank) an amount not exceeding ` _________ against any loss or damage caused to or suffered or would be caused to or suffered by the Jammu & Kashmir Bank by reason of any breach by the said SERVICE PROVIDER of any of the terms and conditions contained in the RFP....only) an amount equivalent to the EMD against any loss or damage caused to or suffered by or that may be caused to or suffered by you on account of any breach or breaches on the part of the SERVICE PROVIDER of any of the terms and conditions contained in the RFP and in the event of the SERVICE PROVIDER commits default or defaults in carrying out any of the work or discharging any obligation in relation thereto or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof......... do hereby undertake to pay the amounts due and payable under this Guarantee without any demur.........(Rupees ..... ........ India have agreed to issue this BANK GUARANTEE as under:...................................Office at ......... 1....No.......... ........ we agree that your decision as to whether the SERVICE PROVIDER has committed any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under Bank Guarantee but will pay the same forthwith on your demand without any protest or demur................... Corporate Headquarter........G............................... Jammu & Kashmir Bank Ltd..... 3.......................... Notwithstanding anything to the contrary contained herein or elsewhere....... .. merely on demand from the Bank and undertake to indemnify you and keep you indemnified from time to time to the extent of Rs................... as per the terms and conditions as stipulated in the RFP... Srinagar........................... only) as may be claimed by you on account of breach on the part of the SERVICE PROVIDER of their obligations in terms of the SERVICE PROVIDER..... Road.... AND WHEREAS at the request of the SERVICE PROVIDER and in consideration of your having agreed to exempt the SERVICE PROVIDER from the demand of earnest money deposit for the due fulfillment of the terms and conditions of the RFP on production of a Bank Guarantee of ` ________...........(Rupees.....................................................(Company Name) registered under the Indian Companies Act 1956 and having its Registered Office at .............. WE...............A..... JKB/TISD/DCDR/ Page 29 ...................... we shall forthwith on demand pay to you such sum or sums not exceeding the sum of Rs.... We......................(hereinafter referred to as the RFP) WHEREAS........ issued by a scheduled commercial bank in India in your favour to secure the order (contract) AND WHEREAS the SERVICE PROVIDER has approached us.... India (hereinafter referred to as “the SERVICE PROVIDER”) proposes to tender and offer in response to RFP Ref................ 2.____________ Dated: _____________ The President.. J&K-190001.
........only) ....... Any notice by way of demand or otherwise hereunder may be sent by courier.... fax or registered post to our local address as aforesaid and if sent accordingly it shall be deemed to have been given when the same has been sent............ Not withstanding anything contained herein above... 13............ This Bank Guarantee will not be affected by variation of the terms and conditions of the RFP or extension of time or exercise of any of your rights or powers against the said SERVICE PROVIDER from time to time.......... 7..... unless expressly agreed to by us in writing.... insolvency or death as the case may be of the SERVICE PROVIDER... which are in any way inconsistent with any of the provisions of Bank Guarantee... and JKB/TISD/DCDR/ Page 30 ........ Subject to the maximum limit of our liability as aforesaid.. 10...... We further agree and undertake to pay you the amount demanded by you in writing irrespective of any dispute or controversy between you and the SERVICE PROVIDER. This Bank Guarantee shall continue and hold good until it is released by you on the application by the SERVICE PROVIDER after expiry of the relative guarantee period of the RFP and after the SERVICE PROVIDER had discharged all his obligations under the RFP and produced a certificate of due completion of work under the said RFP and submitted a “ No Demand Certificate “ provided always that the guarantee shall in no event remain in force after the day of .... 8. In order to give full effect to the guarantee herein contained. act or omission on your part or any indulgence by you to the SERVICE PROVIDER or by any variation or modification of the RFP or any other act. 9...... if any. matter or things whatsoever which under law relating to sureties.....( Rupees.... telex... The Bank Guarantee shall not be affected by any change in the constitution of the SERVICE PROVIDER or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and be enforceable by the absorbing or amalgamated company or concern...( Rupees........... . dissolution. i) Our liability under this Guarantee shall not exceed Rs. The Bank Guarantee shall come into force from the date of its execution and shall not be revoked by us any time during its currency including any extended period without your previous consent in writing. The Bank Guarantee shall not in any way be affected by your taking or giving up any securities from the SERVICE PROVIDER or any other person. firm or company on its behalf or by the winding up......... would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of Rs.... Bank Guarantee will cover all your claim or claims against the SERVICE PROVIDER from time to time arising out of or in relation to the said RFP and in respect of which your claim in writing is lodged on us before expiry of Bank Guarantee.... You will be at liberty either to enforce or forbear to enforce any of the terms and conditions of the said RFP and we shall not be released from our liability under this Guarantee by exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the SERVICE PROVIDER or any other forbearance....only ) as aforesaid or extend the period of the guarantee beyond the said day of ......... The Bank Guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees here before given to you by us (whether jointly with others or alone) and that Bank Guarantee is not intended to and shall not revoke or limit such guarantee or guarantees..... 5. ii) This Bank Guarantee shall be valid up to and including the date .. 11... without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date......................... 12....... you shall be entitled to act as if we were your principal debtors in respect of all your claims against the SERVICE PROVIDER hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety ship and other rights... 14...... 6.4.
iii) We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and only if you serve upon us a written claim or demand on or before ----------------------* (mention claim period). We have the authority to issue this Bank Guarantee in your favour and the undersigned has full power to execute this Bank Guarantee under the Power of Attorney issued by the Bank in my /our favour. For and on behalf of Branch Manager Seal JKB/TISD/DCDR/ Page 31 .
The details of the lease period for the premises is as mentioned below: Data Centre site Address of the site proposed: Lease agreement dated: Validity of the lease period: Name of the lessor: Unexpired lease period on RFP Response due date: Please note that the sale agreement / lease agreement copies (whichever applicable) / and other documentation are enclosed here with supporting documents. M. J&K Bank.A.Annexure-K Undertaking from Service provider on ownership/unexpired lease of proposed premise To The President. Road. Authorised person’s Name Signature Designation Address Email and phone# JKB/TISD/DCDR/ Page 32 . are owned premises and are registered in the name of M/S (Service provider name) vide sale agreement # (XX) dated XXXXXXXX: Data Centre site address: Sale agreement reference# Sale agreement dated: In case of leased sites We hereby undertake that the following site address proposed to the bank as Data Centre site. J&K-190001 Subject: Undertaking of ownership of site/premises proposed for data center (in case of owned site) OR Undertaking of unexpired lease period on the proposed data center period for the bank (in case of leased premises) Dear Sir. Srinagar. Kindly refer to us in case of any clarifications. Corporate Headquarter. In case of owned sites We hereby undertake that the following site address proposed by us. is leased premises vide lease agreement dated XXXXXXXX. Warm Regards. T&ISD. between M/S (Service provider name) and (Name of the Lessor).
Service Levels: Service Levels will include Availability measurements & Performance measurements Availability Report will be provided on monthly basis and a review shall be conducted based on this report. failing which the selected “SP” is liable for liquidated damages / penalty. Humidity Controllers. LAN Cabling and CCTV/DVR monitoring. All Availability Measurements will be on a monthly basis for the purpose of Service Level reporting. therefore. 3 “SP” to provide support for Critical and Key infrastructure of Data Center (Building) on 24x7 basis. High availability of DC on 24 x 7 basis at all times is of utmost importance. 5 Outage shall commence when each or either of the services / components fails. then the services listed in the availability measurements table shall be considered for calculating the downtime. As an exceptional case. 6 If any one or more of the components defined in “Critical and Key” at the Data Center Facility are down resulting in non-availability of any Banking solution deployed. A monthly report shall be provided to the Bank by the “SP” at the end of every month containing the summary of all incidents reported and associated “SP” performance measurement for that period. Building Management Systems. • Natural calamities including but not limited to rains.982% monthly uptime with all infrastructure facility as fully described in this RFP Document. The “SP” shall monitor and maintain the stated service levels to provide quality customer service to the BANK. Audits will normally be done on monthly/quarterly basis or as required by Bank and will be performed by Bank or Bank JKB/TISD/DCDR/ Page 33 . The “SP” should ensure that there is no downtime of DC during: • Scheduled maintenance.982% of Data Centre and allied infrastructure. The selected “SP” should guarantee and ensure monthly uptime of 99. System availability or uptime is defined as: (Total Contracted hours in a month – downtime during contracted hours) * 100 / Total Contracted hours in a month 1 “Total Contracted hours in a month” means the scheduled operating hours of the System for the month. Gensets. 4 The Critical and Key infrastructure includes the following services: Access controls. UPS Power. earthquakes etc. 'Day' means 'Calendar day' & fraction of minutes will be considered as completed full minutes for any calculation purpose] 2 “IT infrastructure downtime” subject to the SLA. The Service Provider. 7 Wherever applicable while making any payment. 'Week' means 'Calendar week' starting from Sunday. Such a deduction should not be construed as 'nonpayment' towards service extended for any purpose of whatsoever. deduction towards liquidated damages / penalty will be effected and the remaining amount will be paid. floods. means accumulated time during which the Colocated IT infrastructure (any part or full) is inoperable due to in scope system or infrastructure failure. any downtime with clear written permission from appropriate authority of the Bank would be deducted from the total operation time for the month to give the scheduled operation time. Upgradation of “SP’s” infrastructure etc. alteration. shall guarantee 99.Annexure-L Service Level Definitions for Co location and Hosting Bank's IT Infrastructure Detailed Service Levels and Definitions: The Bank will be colocating the mission critical application at the site offered by the “SP”. Precision Air conditioning. Water detection systems. and measured from the time Bank and/or its customers log a call with the “SP” help desk of the failure or the failure is known to the “SP” from the availability measurement tools to the time when the System is returned to proper operation. Fire Detection System. Fire Safety System. Power supply. ['Month' means 'Calendar month'.
UPS. 2) Upon opening of a Trouble Ticket. on a prorate basis 2 months days equivalent of Charges for that year’s total DC Colocation and hosting amount. Availability Measurements: Level Type Infrastructure Environmental Infrastructure of Measurement1 Expected Service Level Key Environmental Minimum 99. as measured on a monthly basis. for a particular Service Level. on a prorate basis Record and data for the Service Availability computations and determinations as available in ‘Downtime/ Availability’ report. 4) Any call. 5) Service Provider shall attempt to resolve all Trouble tickets in accordance to the Resolution matrix mentioned above.982% 98% = < A < 99% A < 98% No Penalty 1 month equivalent of Charges for that year’s total DC Colocation and hosting amount.) to deliver the required functionality at performance levels expected at the specified volumes (including the expected increase in volumes) detailed under the above clauses would result in breach of contract and would invoke the penalty clause. Penalty Charges Inability of the solution (Infrastructure & services specified for example AC. which is not resolved within 5 minutes of reporting. The service provider shall intimate the Bank formally about the root cause of the outage and steps taken to avoid any future repetition. appropriate notice shall be sent to the Bank. Service Provider shall investigate the reported Service Outage and shall promptly rectify the same. on a prorate basis 3 months days equivalent of Charges for that year’s total DC Colocation and hosting amount. The Service Provider DC HELPDESK shall have a Trouble Ticket opened for the Bank and Bank shall quote the Trouble Ticket Number in all future communication. • FAULT REPORTING. must be informed to Bank. 3) In case the Call is related to any equipment or performance. Power etc. The “SP’s” performance to Availability Service Levels will be assessed against Minimum Service Level requirements on a monthly basis for each criteria mentioned in the Availability measurement table An Availability Service Level Default will occur when the Service Provider fails to meet Minimum Service Levels. A > = 99. TROUBLE TICKETING AND CALL CLOSURE PROCEDURE 1) The Bank personnel shall notify the Service Provider DC HELPDESK to report a Service Outage. The resolution could be repair / replacement or providing a work around which does not hamper the normal productivity of the JKB/TISD/DCDR/ Page 34 . which would cause a Service Outage. DG.appointed third party agencies. or any repair. Availability Service Level Default • • Availability Service Level will be measured on a monthly basis.982% 99% = < A < 99. 982% Critical & Key Availability of Critical and Infrastructure Elements. before taking the equipment’s in maintenance.
Bank. Upon such rectification. a. b. The service window for all the calls shall be 24x7. Service Provider shall ensure that call closure is done after Bank’s acknowledgement. JKB/TISD/DCDR/ Page 35 . Service Provider shall communicate the same to the Bank and close the Trouble Ticket.
... the SERVICE PROVIDER has in any way failed to observe or perform the terms and conditions of the said contract or has committed any breach of its obligation thereunder... telex. Performance Bank Guarantee issued by a Scheduled Commercial Bank in favour of Jammu & Kashmir Bank Ltd (hereinafter called the Bank) for due and faithful performance of the contract and to secure due and satisfactory compliance of the obligations of the Service provider in accordance with the Contract.. Road.......... JKB/TISD/DCDR/ Page 36 .................... AND WHEREAS per terms and Conditions stipulated in the said Contract.... fax or registered post to our local address as aforesaid and if sent accordingly it shall be deemed to have been given when the same has been sent.... We further agree that the bank shall have the fullest liberty without our consent and without affecting in any way obligations hereunder to vary any of the terms and conditions of the said contract or to extend the time for the performance of the said contract from any of the powers exercisable by the bank against the SERVICE PRVOIDER and to forbear to enforce any of the terms and conditions relating to the said contract and we shall not be relieved from our liability by reason of such failure or extension granted to the SERVICE PROVIDER or through any forbearance. we shall pay to the Bank without the Bank having to demand the payment of the said sum of ` ______ (Rupees ___________) on the last day on which the Bank Guarantee is due to expire.... (Name of the Bank) having its registered office at ____________ and a branch office amongst others at ____________..... act or omission on the part of the Bank or any indulgence by the Bank to SERVICE PROVIDER or any other matter or thing whatsoever which under the law relating to the sureties would but for this provision have the effect of relieving or discharging the guarantor....................... 4.......... THEREFORE.. Jammu & Kashmir Bank Limited.A...... Corporate Headquarter.....hereinafter referred to as “ the CONTRACT”....... the Service provider is required to furnish...... Department........ 2 Any such demand from the bank shall be conclusive as regards the liability of the service provider to pay to Bank or as regards the amount payable by us under this guarantee... we shall on demand and without any objection or demur pay to the bank a sum of Rs_______ (Rupees _________________) or such lesser amount as the Bank may demand without requiring the bank to have recourse to any legal remedy that may be available to it to compel us to pay the same...... J&K-190001 WHEREAS.....dated. We shall not be entitled to withhold the payment on the ground that the SERVICE PROVIDER has disputed its liability to pay or has disputed the quantum of the amount or that any arbitration proceeding or legal proceeding is pending between SERVICE PROVIDER and the Bank regarding the claim..... .... M. failing which we shall pay to the bank the said sum of `______ (Rupees ___________) without the Bank demanding the above sum. T&IS............. Srinagar..... ______________________ do hereby undertake and assure to Jammu & Kashmir Bank Ltd (Bank) that if in the opinion of the Bank. 3 We further agree that this guarantee shall come into force from the date hereof and shall remain in full force and effect for a period of ______ years from the date of commencement of the contract or the term of this guarantee whichever is later..... But if the period of the said contract is extended either pursuant to the provisions of the said contract or by mutual agreement between the service provider and the bank.....(Company Name) registered under the Companies Act 1956 and having its Registered Office at.............. Any notice by way of demand or otherwise hereunder may be sent by courier.... at the request of SRVICE PROVIDER furnish you this Performance Guarantee in the manner hereinafter contained and agree with you as follows: 1 We.........hereinafter referred to as the SERVICE PROVIDER has undertaken to Supply and render the Services in terms of the Purchase Order bearing No........... 6.. 5.... WE......Annexure-M Performance Bank Guarantee The President.... we shall automatically renew the period of guarantee for such period which expires six months after the renewed period of the said contract............ We further agree that in case this guarantee is required for a larger period and is not extended by us beyond the period specified above in clause (3).
..(Rupees.....e... For and on behalf of Branch Manager Annexure-N JKB/TISD/DCDR/ Page 37 .......... upto _____________..... The Bank Guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees here before given to you by us (whether jointly with others or alone) and that Bank Guarantee is not intended to and shall not revoke or limit such guarantee or guarantees... We further agree and undertake to pay you the amount demanded by you in writing irrespective of any dispute or controversy between you and the SERVICE PROVIDER.. 10.. v) The Guarantee shall stand completely discharged and all the rights of the bank under this Guarantee shall be extinguished if no claim or demand is made on us in writing on or before _________...... 9. The Bank Guarantee shall not be affected by any change in the constitution of the SERVICE PROVIDER or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and be enforceable by the absorbing or amalgamated company or concern......only) and will remain in force for the period of __________ years i.. 8.. The Bank Guarantee shall come into force from the date of its execution and shall not be revoked by us any time during its currency without your previous consent in writing.. 11.................. We have the authority to issue this Performance Bank Guarantee in your favour and the undersigned has full power to execute this Bank Guarantee under the Power of Attorney issued by the Bank............. iv) Our liability under this Guarantee is restricted to Rs...............7...... Notwithstanding anything contained herein above.
Surveillance. should at least be Tier III compliant or higher Data Centre. Page 38 JKB/TISD/DCDR/ . backup power through UPS and Generator. electrical connections. Two separate active power paths from the UPS to be provided to the Server room area and the network communication area. The UPS should be configured in redundant mode of 2N + 1 configuration. server cage area. telecom facilities. physical security and soft services etc as applicable for Data Center & Disaster Recovery and as required for the proposed equipment on 24 x 7 basis in order to maintain uptime of all such facilities as per SLA. seating area. and other critical areas should be fire rated for minimum 2 hours. Block–1 Sft of space for accommod Block -2 Sft of space for accommo dating 40 Racks of (1000*80 0) 42U Block -3 Sft of space for accomm odating 40 Racks of (1000*8 00) 42U Block -4 Sft of space for accomm odating 40 Racks of (1000*8 00) 42U Block -5 Sft of space for accomm odating 40 Racks of (1000*8 00) 42U 1 Data Centre Servers and equipment’s Colocation and hosting (sq. The exact requirements in terms of space and power are specified in Commercial Bid. The doors and walls for the server room. and network communication room should be restricted and monitored. access control system. The entire facility should be automatic with power supply from the transformer as the primary source and automatic switchover to DG set as a secondary source. Server room area. wherein the colocation and hosting facility is offered. feet) ating Racks 40 of (1000*800) 42U 2 3 Seating space at the Collocated site (seat) Cabin Space at the Collocated site 15 15 15 15 15 1 1 1 1 1 4 Dedicated Conference room with capacity for 8 persons 1 1 1 1 1 5 Car Parking Space 5 5 5 5 5 Note: The Bank reserves the right to take all of the above mentioned items or part General The proposed Managed Colocation and hosting Site should be located in a datacenter in and around NCR. The proposed Managed Colocation and hosting Site should comply with the technical requirements specified in Annexure I of this RFP. The “SP” is expected to provide sufficient network points. The brief particulars of Data Centre colocation space and power requirements: Items–with all services specified in detail in the RFP. communications room. Air conditioning. The datacenter.Detailed Description of Colocation and Hosting Requirements/Facilities The proposed Managed Colocation and hosting Site should at least be a Tier III Compliant site or higher. Entry and exit at the Data Centre premise (Building). The power should be available from two different power sources. fire suppression system. The Security for the building should be made available 24*7.
The approximate volume of the storage cabinets is 90 liters and the minimum quantity shall be 3. sq. personal storage and workspace for each individual person. 4 points in the Cabin Area and 8 points in the Conference Room. DC-NLS. However. Seating Area The “SP” is expected to provide the seating space for 15 personnel. The Managed Colocation and hosting Site service provider should allow the termination of the links provided by these link service providers.. keyboard tray. chemical godowns and other storage facilities meant for dangerous commodities. The Bank will have the separate link service providers for the connectivity between its DC – DR. The price quoted by the “SP” per seat would be used as the benchmark for expansion or reduction. The unit rate provided by “SP” will be considered for such requirement. The server cage entrance & exit should be accessible using the proximity card and Biometric access control system. The proposed site should have adequate Car parking space. The “SP” shall provide adequate power points in the Seating area. The proposed area of ……. If Telecom junction box / multiplexers of these link service providers is not available then the Managed Colocation and hosting Site service provider should allow the commissioning of the same. the one that comes with the work table. The seating area furniture should be modular furniture with drawers/pedestal. Bank envisages the requirement of a dedicated space of ……. telephone extensions for communication between Server cage area and the seating area. However. The actual number of personnel for whom the seating space is required will be provided to the successful service provider at the time of placing the order. Communication Area The “SP” in their communication area shall have Telecom junction box / multiplexers of various link service providers and should be available in and around the facility building for Bank’s use. 1 Cabin and 1 Conference Room at Managed Colocation and hosting Site. The “SP” is expected to provide a dedicated server cage area for the Bank in the server room area. DC-Associations. this is just an indicative figure and to be considered for bid evaluation purposes only. The seating area should be provided with comfortable air conditioning. The “SP” shall provide the space within the seating area for placing the fireproof storage cabinet in which the Bank can store their backup tapes and other sensitive information and IT components. The service provider shall be responsible for LAN cabling between server room and the seating space area extending link from “SP” communication room to the server cage area. The service provider will also be responsible for extension of links from “SP” communication room to server cage area offered to the Bank as and when required.Sft of space for accommodating 40 Racks of (1000*800) 42U. The service provider should provide for 2 network points for each seating space. for each table. LPG storage areas. The Building housing the Data Centre [colocated site] and the entire infrastructure therein should be covered under comprehensive insurance. The Server room should have precision air conditioning with redundancy. The datacenter facility building should be designed and constructed for Earthquake resistance and should be away from hazardous chemical materials. chairs. The “SP” shall provide Tables. Server Room Area to be allocated to the Bank for Colocation and Hosting The Server room proposed by the “SP” to colocate Bank’s IT infrastructure should be Tier III compliant or higher. Details of the fire proof storage: Weight & Dimension shall be provided to the successful bidder.982% Uptime is required for the Managed Colocation and hosting Site Environmental Infrastructure and services. feet will be provided in a Contiguous fashion. The “SP” shall in his response clearly indicate the risks covered under the above policy. The service provider will be responsible for LAN cabling between server room and seating area. in the seating area.. should there be requirement of additional space in the future the “SP” should be able to provide the same on the prorated per square feet cost within the same facility. The cage area should secure the allocated space to the Bank. The UPS / generator backup power facility needs to be made available to the proposed seating area. Lockers that can accommodate 5 box files and some stationary. 99. This will be for every seat. drawers with locking facility. The furniture to be provided by the “SP” here refers to modular furniture with sufficient seating. DC-Branches/Offices etc. The communication room should have multiple diverse paths for the cables coming inside the premise and going to the server cage The link extension from the Managed Colocation and hosting Site service provider’s communication room till the server cage JKB/TISD/DCDR/ Page 39 . to host Bank’s IT infrastructure in the server room area.
The facility areas proposed for the Bank should be well within the coverage of water leak detection system There should be CCTV monitoring for surveillance of building entrance. tape. physical security. seating area and the server room area need to be maintained for the period of the contract.t. If required by the Bank the “SP” should be able to provide details of people accessing the Bank’s Server room / cage by means way of sharing the entries made in the security register. Telco Room. Refreshment. reports from access control system. Seating Space. Biometric access and CCTV and should always make sure that they are functional 24X7 days. The Service Provider should manage the BMS activities on a 24*7 basis. The service provider shall provide for periodic monthly reports to the Bank on the incidents/ problems reported and corrective action taken on the same. etc) and make the same available on bank’s request through the period of the contract without any commercial involvement. JKB/TISD/DCDR/ Page 40 . air conditioning. However. The “SP” shall provide the sanitary accommodation to the Bank’s representative at the site and the “SP” shall extend canteen facility. communication room. The facility areas – Server room area / server caged area. The Bank would require monthly reports in this regard. seating area should be well within the coverage of the rodent repellent. The access to the logs of other facilities concerning the bank should be available on request. Gate passes to the all Bank personnel or Bank Authorized personnel posted at the location. CCTV video clips. The building & Server room area should be provided with Water Leak detection system and fire alarm system. The “SP” shall provide Fire detection & suppression system exclusively for the server room caged area. The log reports of bank’s specific server cage area and seating area are to be provided on a monthly basis. Miscellaneous The “SP” shall provide contacts and escalation matrix to log the complaints / problems faced in the facility provided to the Bank. The “SP” shall make sure that the required power. Sanitation area e. The “SP” shall provide for staging area at Data Centre premise for 4 weeks for initial hardware deployment. The offered Data Centre premise (Building) should have a non-interfering. The “SP” shall also provide Access cards. The service provider is expected to maintain the CCTV/DVR monitoring records for at least 6 month. security system and other facilities provided to the Bank is always available (24X7 days). effective rodent control system. as and when required for unpacking. post which the service provider is expected to archive such records (in form of a DVD. Gate passes to the any person/s authorized by the Bank to visit the premises which includes Server Cage Area. if the staging area is required by the Bank. The “SP” shall provide permanent Access cards. if any. The access logs to the bank specific cage area. Fire detection and suppression can be common however the areas allocated to the Bank should be well within the coverage of fire detection and suppression. The “SP” shall regularly monitor the access to the Bank’s Server room / cage by means of access control system. the Bank shall inform the service provider at least 7 days in advance and the service provider will be expected to provide the staging area for Bank’s use. exits and other critical areas where Bank’s components are placed. The Staging area facility should be made available to the Bank at no additional cost. available to the Bank's representative at the site.area will be done by the appointed service provider Building Management Systems (BMS) The complete Building Infrastructure should be equipped with access control system with proper record of every entry or exit from the building. for further additional activities.c. Activities to be recorded and the archival should be kept for atleast six months. All the Building Management system (BMS) activities are to be controlled centrally in a room specifically to be used for BMS activities.
The service provider is required to make provision for dual power meter to measure power consumption by the Bank. use of lift / service lift. LAN connectivity. CCTV monitoring. The additional seating space if required need not be contiguous space but should be in the same building. The staging area should be preferably close to the hired / hosted space and have all facilities like. The rate per square feet would be as per the unit rate specified in Annexure “H2. telecom etc. “SP” shall provide all necessary help to the Bank appointed System Integrator or Service Provider while moving the Bank equipment’s into the site. The Bank would not incur any extra cost for availing these said services. The system integrator chosen by the bank will do this cabling activity in consultation with the service provider. The Bank requires that the proposed Data Centre premise (Building) provided to the Bank under this RFP must either be owned premises and in case of leased premises. please refer to Annexure L that details the service levels. maintenance. redundant power. the bidding entity must provide documentation to this effect establishing its right over the facility/Building to the satisfaction of the Bank The bidder will be required to provide the relevant details in Annexure K – Undertaking from service provider. access card) provided by the service provider to colocate Bank’s Data Centre equipment’s should have high availability. parking of such vehicles to be closer to the lift till the time the equipment’s are being offloaded. The cabling within / between the racks will be done by the “SP” or any system integrator chosen by the Bank. For details. of the equipment’s. Part 2” . troubleshooting etc. providing trolley to carry heavy equipment’s to the allocated cage / room. physical. The Service Provider agrees that in the event the Bank wants additional space for expansion.installation. The Bank may in future require additional space at the Data Centre premise (Building). Service Levels The facilities like power. etc. The service provider must ensure all the necessary support and permissions in this regard for laying such cables beneath the false flooring is provided to the system integrator. cooling. security (biometric. Payments will be made by the bank only on the basis of consumed power. an unexpired lease period must exist for a period of minimum 20 years from the RFP response due date. assist in procedures documentation. the same will be provided to the Bank within the same site / floor of building. For example entry permission for vehicles carrying equipment’s. JKB/TISD/DCDR/ Page 41 ..
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