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Project on B2C Model
Comparison between an E-shop and a Traditional Retail Shop with regard to a single product purchased online. Focussing on key differences between E-Commerce and Traditional Commerce and concentrating on features of A B2C model.
Parth Chauhan M/BFT/10/19 Semester - V NIFT Mumbai Assignment
What is E-Commerce? In its simplest form ecommerce is the buying and selling of products and services by businesses and consumers over the Internet. intangible products and digital products. What is a B2C Model in Business or E-Commerce? The Business to Consumer model basically involves business houses and consumers. B2C Websites display product and service information in an online catalogue and store it in a database. E-Shop vs. E-Commerce. This trend is set to strengthen as web sites address consumer security and privacy concerns. E-commerce proves to be feasible for the standard products. Retail Shop. In traditional commerce customer can verify the identity of the seller and their physical location. low-value products. Internet sales are increasing rapidly as consumers take advantage of lower prices offer by wholesalers retailing their products. Sometimes these transactions include the real-time transfer of funds from buyer to seller and sometimes this is handled manually through a terminal once a secure order is received by the merchant. People use the term "e-commerce" to describe encrypted payments on the Internet. whereas in e-commerce customers feel insecure because they cannot identify the seller and are unaware about many things. General differences Commerce: between E-Ecommerce and Traditional Direct interaction is present in traditional commerce. The B2C model generally refers to online trading and auctions such as on-line stock trading markets and on-line auctions for any product. Parth Chauhan Page 2 .E-Commerce Objective: To select a product that has been purchased from an E-Shop on the internet and compare the various differences of the online purchase and shopping at a traditional retail store.
Heavy discount available. Retail Stores: @Ganpati Mobiles: The shop has to be actually visited first. The order is delivered within next 10 working days. After getting to the specification and details the order is placed.e.com. E-Shop vs.com Price: `7500 Order Details: @flipkart. Although the product can be felt and touched. Parth Chauhan . Order delivered wrong. Motorola Fire XT311 that I recently purchased from www. Interaction takes place from the vendor or salesperson. Multiple payment options available for consumer convenience.e. payment options and replacement policies are quite similar to that of flipkart. Purchased From: www. Also.com i. Replacement done in the next 7 days. uses e-cash.com The order procedures. There is comparatively less variety available than the E-Shops. Retail Shop. but a working piece is not available. Traditional commerce is the best when it comes to convincing the customers on certain products. debit cards and etc although nowadays Cash on Delivery service is provided by many websites on the internet.com. E-commerce Comparison between an E-Shop and a Retail Store Product Selected: The product that I have selected is a Mobile Phone i.com The website is searched for the required product. Details of Other E-Shop and Retail Stores: @yebhi.flipkart. Page 3 E-Commerce.com is more than flipkart.com except the delivery time in yebhi. 15-20 days. credit cards. the required product is more expensive than that on flipkart.flipkart.
com `9999 14% `8600 Retail Shop Ganpati Reliance Mobiles Digital `9999 4% `9500 `9999 10% `8000 COD/Card Retail Shop COD/Card/Online COD/Card/Online Banking Banking COD Internet 30 Days Internet 30 Days 10-15 Days Retail Shop No Replacement 10 Days Immediate Immediate Shipment/Delivery 6-10 Days E-Commerce. cash. No fixed discount is available. Retail Shop. card and cheque. Parth Chauhan Page 4 .com `9999 25% `7500 Yebhi. A comparative analysis in tabular form for all the Mobile Dealers is given below: Product : Motorola Fire XT311 Actual MRP Discount Price after discount Mode of Payment Location Replacement Policy Dealer Service E-Shop Flipkart. @Reliance Digital: This retail shop is quite similar to any other retail shop or Ganpati Mobiles except the following features: Being a nationwide chain of retail stores. Multiple payment options are available like. A 10 Day replacement policy and after sales service is guaranteed. E-Shop vs. Only cash payment can be done. The price has to be negotiated with the salesperson. For checking and testing every mobile‟s working piece is displayed. more variety is available. Discounts are available more than Ganpati Mobiles but less than the EShops. After sales service/replacement is not guaranteed by the shop.
Online retailers have no limits and can typically service local. Most online store owners find that their technology is constantly changing and there is a bigger need for them to keep up and adjust as it improves. national and international customers. The technology used to run brick and mortar businesses has been around for years and rarely changes as often as it does in the online selling world. Online retailers may have a hard time getting information across to the customer and must be sure to answer all possible buyer questions through text and graphics on the site so there is no confusion during the purchase. E-Commerce. Brick and mortar stores usually require a bigger budget since there is a need to lease space. Parth Chauhan Page 5 . graphics and text based product descriptions. E-Shop vs. Online store owners do not usually have to worry about building leases or property expense.Some key differences between E-Shops and Traditional Retail Stores in some specific areas: Display: By shopping at a brick and mortar store the customers are able to physically touch and handle items they are interested in buying. rent property and pay for other location expenses. especially if they are not in a bigger city or metro area. there are major differences in the amount of funding or start-up capital needed to open the store. Physical business locations can limit the amount of customer traffic and foot traffic from shoppers. Location: Online retailers are not limited to one location and have no geographical boundaries like a traditional brick and mortar storefront has. Expense: Typically. Retail Shop. Online retailers are forced to display items using only pictures. Technology: Another main difference is the types and amount of technology needed to run each type of business. Communication: It can be harder to communicate with customers through an online store compared to the face-to-face interaction customers get by shopping at a brick and mortar store or physical business location.
It's time for this industry to act like a real bona fide segment of business” ~ Peter Weddle Thank You Parth Chauhan M/BFT/10/19 Semester V NIFT Mumbai E-Commerce. E-Shop vs.com. yebhi. Also. I would like to quote shopping from these websites and online retail stores is as „Convenience Shopping‟ where we can get huge number of products at one platform with various varieties. it was best for me to order the product online and get it delivered at home at the cheapest price. Flipkart. Ganpati Mobiles and Reliance Digital are also examples of B2C models of E-commerce or Business. Traditional shops like the retail stores are not much concerned about this form or model to improve their business since there is less electronic exchange and processing. they attract a huge mass of consumers. Fuel on vehicle and other related issues. “People have discovered that this industry is one of the most successful elements of e-commerce.com has emerged as one of a major success in the current scenario of E-Commerce. going to the shop and purchasing the product would have resulted in wastage of Energy. Since. In this regard traditional retail shops don‟t posses any problem are more convenient. But. Retail Shop. My personal recommendations & preference: My own recommendation is flipkart. one of the problems that I faced in purchasing this product was that I was delivered the wrong order which flipkart.com. But nowadays the B2C model is studied upon and discussed more in the E-Commerce sphere. it resulted in a delay which wasn‟t a potent problem for me but can be a big issue for may be someone else. With their heavy discounts and 30-day replacement policies.com replaced in 7 days. I already checked on the features and handling of the phone during the process while market research.com (also I purchased the Mobile on it) because it gave the best price available in the market. Parth Chauhan Page 6 . offers and discounts. Problems faced: Though the product was cheap.E-Shops as B2C Models: Shops like flipkart.
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