Institution

:

tesda tesda

COMPETENCY BASED LEARNING MATERIAL

Sector:

Information & Communications Technology Computer Hardware Servicing - NC II

Distinctive Area of Competence and Qualifications:

Unit of Competency:
MAINTAIN COMPUTER SYSTEMS AND NETWORK

Module Title:
MAINTAINING COMPUTER SYSTEMS AND NETWORK

How to use this COMPETENCY

BASED LEARNING MATERIAL

Welcome to the Competency Based Learning Material for the module, Maintaining Computer System and Network. This learning material contains activities for you to complete. The unit of competency “Maintaining Computer Systems and Network” covers the knowledge, skills and attitudes required for Computer Hardware Servicing. It is one of the modules in the Core Competence at National Certificate Level (NC II). You are required to go through a series of learning activities in order to complete each of the learning outcomes of the module. In each learning outcome, there are Information Sheets, Resources Sheets and Reference Materials for further reading to help you better understanding the required activities. Follow these activities and answer the self-checked. Get answer sheet from your trainer to reflect your answer for each self-check. If you have question, please don’t hesitate to ask your facilitator for assistance. Recognition of Prior Learning (RPL) You have some or most of the knowledge and skills covered in this learning material because you have. • • Actual experience on the job Already complete the training area

If you can demonstrate to you trainer that you are competent in a particular skill, you don’t have to do the same training again. If you feel have some of the skills, talk to your trainer about having them formally recognized. If you have qualified or a Certificate of Competence from previous training, show it to your trainer. If the skills you acquired are still relevant to the module, they may become part of the evidence you can present for RPL. At the end of this learning material is a learner’s diary. Use this diary to record important dates, job undertaken and other workplace events that will assist you in providing further details to your trainer or assessors. A record of Achievement is also provided for the trainer to complete upon completion of the module. This module was prepared to help you achieve the required competency in performing Program in C. This will be the source of information for you to acquire knowledge and skills in this particular trade, with minimum supervision or help from your trainer. With the aid of the materials, you will acquired the competency independently and at your own pace.

• •
• • • • • •

Talk to your trainer and agree in how you will both organized the training of this unit. Read through the Competency Based Learning Material carefully. It is divided into sections which cover all the skills and knowledge you need to successful complete this module. Most probably your trainer will also be your supervisor or manager. He/She is there to support you and show you about the correct way to do things. Ask for help. Your trainer will tell you about the important things you need to consider when you are completing activities and it is important that you listen and take notes. You will be given plenty of opportunities to ask questions and practice on the job. Make sure you practice your new skills during regular work shifts. This way you will improve both your speed and memory and also your confidence. Talk to more experienced workmates and ask for their guidance. Use self check questions at the end of each section to test your own progress. When you are ready, ask your trainer to watch you perform the activities outlined in the learning material. As you work through the activities, ask for written feedback on your progress. Your trainer keeps feedback/preassessment reports for this reason. When you have successfully completed each element, ask your trainer to mark on the reports that you are ready for assessment. When you have completed this module and feel confident that you have had sufficient practice, your trainer will arrange an appointment with the registered assessor to assess you. The result of your assessment will be recorded in your competency achievement record.

Terms and Definition
Assessment – the gathering of evidence and the making of judgments based on that evidence about individuals’ students or trainees according to an agreed set of rules or standards. Certification – the provision of a certificate or award granted as the result of an assessment classes. It signifies the completion of a course of study and/or the achievement of program of specified competence. Computer – Is an electronic device capable to manipulate, save, and restore data. Hardware – The tangible parts of the computer system Processor – A brain of a computer Keyboard – is an input device similar to the typewriter keyboard used for entering data and instruction. Learning Activities – can take many forms like: readings, projects, practice exercises, viewing media, and doing many things as a creative learning guide writer can device. Learning Outcome – clearly emphasizes performance and knowledge gained by the learner, rather than the teaching/training activities associates with it. Peopleware – The one who manipulate the hardware and software Software – The volatile parts of the computer system Windows – is a graphical user interface that employs icons, pull-down menu, and dialogue boxes. Memory – is one or more sets of chips that store data or program instruction, either temporarily or permanently. Storage – Holds data and program permanently even if the computer is turned – off. System Software – any program’s that controls the computer’s Hardware Operating System – Tells the computer how to use its own components. Network Operating System – allows computer to communicate and share data across a network. Utility Software – A program that makes the computer system to use or performs highly specialized functions. Application Software – Tells the computer how to accomplish specific tasks. Computer Virus – as set of programs or instruction that have capable or design to make harm to other program or computer. Antivirus – A software or program use to block and detect computer virus and remove it. Malware – a short name for Malicious Software

Maintain computer systems 3. PREREQUISITES: Before you tackle this module. PC Operation competencies. you have to subject yourself to your trainer for assessment. 2. LEARNING OUTCOMES: Upon completion of this module. Inspect and test configured/repaired computer system and networks ASSESSMENT CRITERIA 1. equipments and testing devices obtained and checked. tools. That’s why this module is made to help you. and there are far fewer variables to consider when learning to maintain computer system and network. Tools competencies. Computer hardware problems are less common than software problems (just think about all the malware and virus running about the Internet). Maintenance planned and prepared with OHS policies and procedures. identified and maintained with specifications and requirements to conform with manufacturers. as prescribed in the competency standards. 2. Computer systems and networks checked. you must be able to. 2. Maintain Network systems 4. The real trick is to go about it in a systematic matter.QUALIFICATION : Computer Hardware Servicing NC II UNIT OF COMPETENCY : Maintain Computer Systems and Network MODULE TITLE : Maintaining Computer Systems and Network INTRODUCTION: This module provides an overview about the Computer System and Network. 1. eliminating possibilities whenever possible before you start purchasing replacement parts. The materials. Plan and prepare for the maintenance of computer systems and networks. . You will be given a certificate of completion as a proof that you met the standard requirement (knowledge and skill) for this module. 3. Upon completion of this module. must complete first the following competencies: 1. The assessment could be made in different methods.

Check your answer by using the answer key. Special Instructions You can ask the assistance of your trainer to show you and explain further the topic you can’t understand. The materials. Read: Information sheet 1. Answer self-check 1. Peter Norton’s. pp 4. 1. Read: Information sheet 1. Computer systems and networks checked. Copyright 2006.20 2.0 . You can ask the assistance of your trainer to show you and explain further the topic you can’t understand. 2.0 in this module. Information Sheet 1 3.Qualification Module Title Learning Outcome #1 Assessment Criteria 1. Introduction to Computers. equipments and testing devices obtained and checked. identified and maintained with specifications and requirements to conform with manufacturers. Read: Information sheet 1. You can ask the assistance of your trainer to show you and explain further the topic you can’t understand. 2. tools. 1. McGraw-Hill International Edition.2 in this module. World Wide Web and Personal Computers LEARNING EXPERIENCES/ACTIVITIES Learning Activities 1.3 in this module. Resources: : : : : Computer Hardware Servicing NC II Maintaining Computer System and Network Plan and prepare for the maintenance of computer systems and networks. Maintenance planned and prepared with OHS policies and procedures. 3. 3. 4.

INFORMATION SHEET 1 THE MATERIALS. and accuracy.3 The different kinds of tools maybe classified according to their uses: • • • Hand Tools for assembly and disassembly of computer peripherals 1) Screwdriver 2) Plies 3) wire cutters Cleaning Tools for removing dirt and obstacles 1) Compress Air 2) Brush 4) Cleaning Compound Utility Tools for Software Troubleshooting 1) Operating Software a) Microsoft Windows b) Unix Win2000 Solaris Windows XP Symbian Windows Vista c) Linux d) Macintosh Ubuntu OpenSuse Mandriva Redhat 2) Antivirus a) Norton Antivirus (Symantec Company) b) Avast Antivirus (Alwil) c) PC cillin (Trend) 3) Application Program a) Microsoft Office b) CorelGraphic Suite c) Adobe Creative Suite (Photoshop) . 3. Speed of accomplishment is faster 2. 1. power. Availability and sufficiency of materials Experience and skill of the workers in their respective fields Tools and equipment of good quality 1. these advantages depend upon the three factors.2 Importance of Tools Advantages of using the proper tools 1. Efficiency of the work 3. TOOLS. namely: 1. 1. 2. EQUIPMENTS AND TESTING DEVICES OBTAINED AND CHECKED. Tools can be considered as extension of the human hand thereby increasing g its speed.1 Common Hand tools and their uses Tools are defined as implements used to modify raw materials for human use. Accuracy However. High quality of work is achieved 4.

_____________________4. A program that allows the computer to communicate to each other using network _____________________6. _____________________8. C. 20. _____________________1. it stored in a chip _____________________5.It refers to us who use computer B. A Programs that controls the computer’s hardware. It holds or store data permanently _____________________9. An input device used to point objects and select particular application. D. It tells the computer to accomplish specific tasks. One or more sets of chips that store data or program instruction _____________________2. Most common problems in Maintaining Computer System and Networks (31-40) .Preliminary Batch 2 A. Label the different parts of Computer Hardware based on your Familiarization 11 B A D G H F E 22. It is a main brain of a Computer System _____________________3. 21. Compose of Icons and Menus and also program boxes _____________________10. What are the Tools use in Computer Maintenance? (19 – 30) 19. It makes the computer system to use highly specialized functions _____________________7. Identify the following descriptions.

10. C. Answer Sheet 1 (Learning Activity 1) NAME: _______________________________________________________________________ A. 1. 9. B. 8.UNIT OF COMPETENCY MODULE TITLE LEARNING OUTCOME #1 : : : Maintain Computer System and Networks Maintaining Computer System and Networks Plan and prepare for the maintenance of computer systems and networks. 1. 3. 1. 4. 6. 5. 5. 2. 3. 4. 3. 7. 6. 2. 2. 7. .

Cleaning Tools 3. Application Software 8. MICROPROCESSOR E. MEMORY D. Hand .Model Answers 1 Check your answers with the model answers below A. Operating System 5. Storage 9. VIDEO CARD G. Peopleware B. Windows 10. SOUND CARD F. Utility Tools .Tools 2. CDROM B. Mouse 4. Central Processing Unit 3. SYSTEM UNIT H. Memory 2. MOTHERBOARD C. 1. Utility Software 7. 1. HARDDISK C. Network Operating System 6. A.

Personal Protective Equipment is present in area Occupational Health and Safety is practiced correctly Prepared by: Rommel Patorito . PERFORMANCE STANDARDS YES NO N/A For acceptable achievement. Can perform parts of this skill satisfactorily. 2.PERFORMANCE TEST Learner's Name Competency: Date Plan and Prepare for Maintenance Computer System and Networks Test Attempt 1st 2nd 3rd DIRECTIONS: Level CALL INSTRUCTOR. • • • Tools and work area were set up accordingly. You will be rated based on the overall evaluation on the right side. Can perform this skill satisfactorily without assistance or supervision. Instructor will initial level achieved. ask Achieved instructor to assess your performance in the following critical task and performance criteria below. • Components of the Computer Hardware and Software are properly identified. Can perform this skill satisfactorily but requires assistance and/or supervision. all items should receive a “Yes” or “N/A” response. Can perform this skill without supervision and initiative and adaptability to problem situations. 3. 1. but requires considerable assistance and/or supervision. OVERALL EVALUATION PERFORMANCE LEVELS 4.

The normal functions of computer systems are checked and tested. Read: Information sheet 2. 2.0 in this module. McGraw-Hill International Edition. You can ask the assistance of your trainer to show you and explain further the topic you can’t understand. Copyright 2006. The scheduled/periodic maintenance and cleaning are performed. Resources: 1. Read: Information sheet 2. pp 20. Special Instructions You can ask the assistance of your trainer to show you and explain further the topic you can’t understand. . 3.0 Check your answer by using the answer key. Answer self-check 2.1 in this module.30 2. 3. 2. Introduction to Computers. Information Sheet 2 3. World Wide Web and Personal Computers LEARNING EXPERIENCES/ACTIVITIES Learning Activities 1.Qualification Module Title Learning Outcome #2 ASSESMENT CRITERIA: : : : Computer Hardware Servicing NC II Maintaining Computer System and Network Maintain Computer Systems 1. The repairs/replacements and sudden breakdowns responded in accordance with established procedures. Peter Norton’s.

Sound Card. But it can be done only after Planning and Preparing. Memory and the CPU to make sure they are seated properly. Open the system unit and push down on all the chips. • • • • • Check if the power switch is turned on. All of your PC’s components are sensitive to static electric charges. Video Card. Check if the cord looks OK and undamaged? If it looks damaged. Modem or LAN cards. this is only for future reference: Here are the steps to be made.INFORMATION SHEET 2. This is the normal procedure used by most Computer Technicians in Repairing or troubleshooting a PC. try placing them in different slots. Ground Yourself to Avoid Static Electric Charges But before going through with this process. you should turn your Computer off and disconnect the power cord. . Try to plug a lamp into the wall socket to make sure power is available Check if the power cord properly connected to the wall outlet and the computer power socket. It is also important to ground yourself by touching the frame of the case before going through the troubleshooting process. • • Check the power connector from the power supply to the motherboard… Pull out and reinsert all the cards.0 COMPUTER MAINTAINANCE Here is a step by step guide on how to Maintain/Repair or troubleshoot a Computer. replace it.

If it runs. • A tape backup and a lock to make systems hard to move are worthy investment for critical data. one of the cards you just removed is bad. • Use your hand to touch and feel the cover of your computer at least once a week. until the problem reoccurs. Daily power up and down makes the components exposed to high and low temperature cycles that are not good for the life-time of the components. Clean the air pathway on the back of the power supply on a regular basis. display card. When you replace a part and the computer stops working. particularly the critical ones such as hard drives. If it feels warm there may be a problem! Check to make sure that the cooling fans on the power supply and CPU are working properly. • If your area experiences a few times of power outage per year. Turn on the power and check if the power supply is running. You can pull-out the cards by removing the screw as shown in the screen shot below. If the computer still doesn’t operate. controller and drive are left. It can then be replaced. • . Instead turn off only the monitor to save electricity. Sudden power downs while the system is running may cause severe damage to hard drives. and memory. The cover should be at room temperature. • • • • • Replace each part one at a time. it is necessary to use a UPS. The life-time of electronic components would be increased if they are run at constant temperature with adequate ventilation. CPU. Remove all the remaining cards including the display card and floppy controller. we suggest you not to turn off your computer at the end of the day. The temperature cycle would result in expansion-shrinking cycle for the components. You know that part is the reason for the problem.Take out all non-essential parts so that only the basic part such as the motherboard. power supply. HELP-FUL TIPS IN COMPUTER MAINTENANCE If you use your computer more than a few hours per day.

accessories system tools .2 2. you might want to look into investing in a larger cooling fan for your computer. When you get a decent anti-virus program you should regularly scan your computer or program the anti-virus software to regularly scan your computer for you if it has that feature (it probably will). though viruses aren't limited to . thereby slowing down your computer. Viruses usually take the form of . The best way to fight these is via preventative measures. . A corrupted registry The most common computer problem BY FAR is a corrupted registry. Viruses This is a big one.many people a lot more tech-savvy than I swear by it.exe files). Another way you can prevent viruses is simply by being extra cautious about what you download (especially if it's a .disk defragmenter. Overheating Computers can generate a lot of heat.1 Most common problems that you need to maintain in Computer and Networks and how you can fix them. A simple way to combat this is just to turn off your computer for a while and give it time to 'cool off'.Information sheet 2.exe files and are basically malicious software specifically engineered to destroy your computer. First thing you should (if you haven't already) is install a reputable anti-virus software. I recommend AVG . Personally. Just go to the start menu . You should therefore de-fragment your computer every few weeks or so.exe file. your hard drive may become fragmented. especially if they're left on for long periods of time. In a nutshell. The main problem with all the big name anti-virus programs out there is that a lot of viruses are specifically designed to bypass these programs because of their popularity. Fragmented hard drive Over time. If overheating is a recurring issue. the registry basically stores all the information of all your computer's settings and configurations.

Use answer sheet to be provided by your trainer. A. Give Definition of the different parts of Computer system based on your idea. Define the following on your own idea 1) UPS 2) HARDDRIVE 3) LAN 4) NETWORK 5) COMPUTER UNIT 6) ESD B. Most common problems in Maintaining Computer System and Networks . C.Self Check 1 Instructions: Answer the following as indicated.

B. 1. Mouse = 9. CD-ROM = 6. 1. Speaker = 11. Memory = C. 4. Monitor = 2. Modem = 10. . 5.UNIT OF COMPETENCY MODULE TITLE LEARNING OUTCOME #2 : : : Maintain Computer System and Networks Maintaining Computer System and Networks Maintain Computer Systems Answer Sheet 2 (Learning Activity 2) NAME: _______________________________________________________________________ A. 6. Floppy Disk = 4. CD-ROM DRIVE = 7. 4. 3. 3. Keyboard = 8. Laser Printer = 5. 1. 2. 2. Disk Drive = 3.

Floppy Disk = Diskette or Obsolete Storage Media 4. Memory = A kind of device that can be used as temporary storage C. Speaker = Use to give output for audio 11. Laser Printer = A kind of printer in which laser toner is used to print or give output 5. Monitor = Primary Output Device 2. Modem = Modulator – Demodulator 10. CD-ROM DRIVE = Compact Disk – Read Only Memory Drive 7. Mouse = A Pointing Device 9. 1. Viruses 2. Fragmented Hard Drive 3. 1) UPS – Interruptible Power Supply 2) HARDDRIVE – Serves as a Storage Media where OS is installed 3) LAN – Local Area Network 4) NETWORK – Connection of two or more Computers 5) COMPUTER UNIT – Refer to System Unit or Whole Computer Set 6) ESD – Electro-Static Discharge B. CD-ROM = Compact Disk – Read Only Memory 6. Corrupted Registry . Keyboard = A primary input Device 8.Model Answers 2 Check your answers with the model answers below A. Overheating 4. 1. Disk Drive = A CD-ROM or Optical Disk Driver where CD or DVD is inserted 3.

Can perform this skill satisfactorily without assistance or supervision. • • • •   Tools and work area were set up accordingly. 2. but requires considerable assistance and/or supervision. • Components of the Computer Hardware and Software are properly identified. 1. You will be rated based on the overall evaluation on the right side. PERFORMANCE STANDARDS YES NO N/A For acceptable achievement. 4. Instructor will initial level achieved. Can perform this skill satisfactorily but requires assistance and/or supervision. ask Achieved instructor to assess your performance in the following critical task and performance criteria below. Can perform this skill without supervision and initiative and adaptability to problem situations.PERFORMANCE TEST Learner's Name Competency: Maintain Computer System Date Test Attempt 1st 2nd OVERALL EVALUATION PERFORMANCE LEVELS 3rd DIRECTIONS: Level CALL INSTRUCTOR. Personal Protective Equipment is present in area Occupational Health and Safety is practiced correctly Proper use of hand –tools is applied Are all stated in Information Sheet are properly applied Are they participate in an computer maintenance study Prepared by: Rommel Patorito . all items should receive a “Yes” or “N/A” response. 3. Can perform parts of this skill satisfactorily.

0 Check your answer by using the answer key. Answer self-check 3. Read: Information sheet 3. The normal functions of network systems checked and tested. World Wide Web and Personal Computers LEARNING EXPERIENCES/ACTIVITIES Learning Activities 1. Read: Information sheet 3. The repairs/replacements and sudden breakdowns responded in accordance with established procedures. Information Sheet 3 3.Qualification Module Title Learning Outcome #3 Assessment Criteria : : : Computer Hardware Servicing NC II Maintaining Computer System and Network Maintaining Computer Networks 1.1 in this module.0 in this module. 1. Introduction to Computers. You can ask the assistance of your trainer to show you and explain further the topic you can’t understand. . Special Instructions You can ask the assistance of your trainer to show you and explain further the topic you can’t understand. Peter Norton’s. 3. Resources: 1. 2. The scheduled/periodic maintenance and cleaning performed. 3. pp 70.80 2. Copyright 2006. McGraw-Hill International Edition.

home entertainment and home security systems can often be connected to your home network and the Internet to increase their usefulness. Networks may be classified by what is called the network layer at which they operate according to basic reference models considered as standards in the industry such as the four-layer model is internet protocol suite.3 Networking with Consumer Electronics Consumer electronics devices like game consoles.5 Using Internet Software Applications Basic network software applications include Web browsers. While the seven-layer reference model is better known as Open Systems Interconnection (OSI) constitutes the majority of networks use the Internet Protocol Suite (IP) as their network model.INFORMATION SHEET 3 3. personal hand-held gadgets. More advanced Internet / intranet applications include FTP and VoIP. Establishing a network backup system that keeps safe copies of all of your digital data is also recommended. private organizations also support them internally on their intranets. You can often employ various tweaks to your computer and network setup to increase Internet performance. 3.1 What is computer networks? A computer network is an interconnection of a group of computers.2 Maintaining a Computer Network No matter how you choose to use your computer network. so-called speed tests measure the bandwidth of an Internet connection. While these are all popular on the Internet. Other tools and techniques exist to improve performance of local and wide area networks and applications. monitoring incoming network traffic and Web site visits helps ensure safe Internet usage. 3. configure and run these software applications greatly increases a network's usefulness. Being able to install. email clients and instant messaging clients. 3.4 Improving Network Performance On the Internet. performing certain maintenance activities is essential to keep it running well. For example. • • • Microsoft Internet Explorer Instant Messaging Systems FTP File Transfer . 3.

retrieval and replication typically for business networks. Popular P2P file sharing applications include BitTorrent and LimeWire.9 Using Storage Networks Storage networking utilizes specialized devices designed to serve or back up large amounts of data across local area networks. 3. connection sharing. Some P2P file sharing systems have been heavily criticized for enabling the sharing of copyright material such as commercial music and video files.6 Using P2P Networks P2P (Peer to Peer) Internet file sharing systems use distributed network techniques and specialized protocols to support large-scale online file searching. sharing and messaging. A SAN supports large-scale network data storage. A NAS utilizes one or more file serving devices connected as peers on a local network.8 Using Internet Proxy Servers Proxy servers are Internet gateways that provide network firewall. Public Web proxy servers are also available on the Internet as a means to enable anonymous online surfing.• • VoIP (Voice over IP) Systems FoIP (Fax over IP) 3.7 Using Virtual Private Networks (VPN) and Remote Access • A Virtual Private Network (VPN) supports local or long-distance protected access to network resources by tunneling through shared public links. other remote access 3. . While VPNs offer one type of remote access solution. Two types of storage network technology exist .SAN (Storage Area Network) and NAS (Network Attached Storage). 3. and caching technology for computers on a private network.

Give the Name of the Computer Components Belong in this Network Diagram 1) 2) 3) 4) . Use answer sheet to be provided by your trainer. A. What is Proxy Servers? D. What are the Example of P2P Network? C. What is Computer Network? B. What is Speedtest? When and Where it Use? E.Self Check 3 Instructions: Answer the following as indicated. In Your Own Word. Define the Following: 1) OSI 2) IPS 3) FTP 4) VoIP 5) P2P 6) VPN 7) HTTP 8) SAN 9) NAS 10) FoIP F.

_________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ 1) ______________________________ 2) ______________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ B. c. E. Give the Name of the Computer Components Belong in this Network Diagram 1) 2) 3) 4) .UNIT OF COMPETENCY MODULE TITLE LEARNING OUTCOME #3 : : : Maintain Computer System and Networks Maintaining Computer System and Networks Maintaining Computer Networks Answer Sheet 3 (Learning Activity 3) NAME: _______________________________________________________________________ A. D. 1) OSI = 2) IPS = 3) FTP = 4) VoIP = 5) P2P = 6) VPN = 7) HTTP = 8) SAN = 9) NAS = 10) FoIP = F.

C.Model Answers 1 Check your answers with the model answers below A. sharing and caching technology for Computer over Private Network Speed tests measure the bandwidth of an Internet connection that you can if you have an B. E. Networks may be classified by what is called the network layer at which they operate according to basic reference models considered as standards in the industry such as the four-layer model is internet protocol suite 1) BitTorrent 2) Limewire Proxy Servers are Internet gateways that provide network firewall. D. Give the Name of the Computer Components Belong in this Network Diagram 1) Network Printer 2) Network Server 3) Personal Computer (Tower Type) 4) Personal Computer (Desktop Type) . internet access to make that your current speed can satisfy your browsing and surfing access through Web Browsers. 1) OSI = Open System Interconnection 2) IPS = Internet Protocol Suite 3) FTP = File Transfer Protocol 4) VoIP = Voice Over Internet Protocol 5) P2P = Peer to Peer Networking 6) VPN = Virtual Private Networking 7) HTTP = Hyper Text Transfer Protocol 8) SAN = Storage Area Network 9) NAS = Network Attached Storage 10) FoIP = Fax Over Internet Protocol E. A computer network is an interconnection of a group of computers.

• Components of the Computer Hardware and Software are properly identified.PERFORMANCE TEST Learner's Name Competency: Maintain Computer Networks Date Test Attempt 1st 2nd 3rd DIRECTIONS: Level CALL INSTRUCTOR. 2. Instructor will initial level achieved. but requires considerable assistance and/or supervision. Can perform this skill without supervision and initiative and adaptability to problem situations. ask Achieved instructor to assess your performance in the following critical task and performance criteria below. 1. 3. OVERALL EVALUATION PERFORMANCE LEVELS 4. Can perform parts of this skill satisfactorily. all items should receive a “Yes” or “N/A” response. Can perform this skill satisfactorily without assistance or supervision. Personal Protective Equipment is present in area Occupational Health and Safety is practiced correctly Are the Computer Network set-up properly Are the Computers Configure properly trough Network Computer Networking Principle is applied properly Prepared by: Rommel Patorito . You will be rated based on the overall evaluation on the right side. Can perform this skill satisfactorily but requires assistance and/or supervision. PERFORMANCE STANDARDS YES NO N/A For acceptable achievement. • • •    Tools and work area were set up accordingly.

McGraw-Hill International Edition. Introduction to Computers. Read: Information sheet 4.Qualification Module Title Learning Outcome #4 Assessment Criteria : : : Computer Hardware Servicing NC II Maintaining Computer System and Network Inspect and test configured/repaired computer system and networks 1. Special Instructions You can ask the assistance of your trainer to show you and explain further the topic you can’t understand. Reports prepared and completed to company regulations. Answer self-check 4. pp 302. 3. . 3.0 in this module. Final inspection and testing taken to conform with manufacturer specifications.0 Check your answer by using the answer key. Computer system and network checked to ensure safe operation. Copyright 2006. Peter Norton’s. 2. World Wide Web and Personal Computers LEARNING EXPERIENCES/ACTIVITIES Learning Activities 1. Information Sheet 4 6. Resources: 4.341 5.

you may need to install additional networking software. Here is a common LED description for 3COM 10/100BT dual speed NIC.. Myself. Daily power up and down makes the components exposed to high and low temperature cycles that are not good for the life-time of the components. Before you do anything. make sure the computer is unplugged from the outlet and is completely turned off! Next is to get a screwdriver for those little round screws you will need to undo to get inside your case. • Try another network cable. Please consult your NIC manual for any difference. • Check with your LAN administrator .the first thing I recommend that you do is to get to the windows update site. it is necessary to use a UPS. try the following first: • Make sure you're using the drivers that are on the drivers disk that ships with the network interface card (NIC). The network cable must be securely attached at both RJ45 connections (adapter and hub). • Test the NIC adapter with the diagnostic utilities that often came with the driver installation. You then spray all the areas inside the case. Sudden power downs while the system is running may cause severe damage to hard drives. Doing this 4 times a year(every 3 months)Is a great way to save a lot of money and keep your computer running like its brand new. Next step is to install an anti-virus and spyware program on your computer. When you get your new computer home and you configure an internet connection. Instead turn off only the monitor to save electricity. Before the LEDs can be used for troubleshooting. The temperature cycle would result in expansion-shrinking cycle for the components. • Check the LED Lights on the NIC. try a different cable.there are a series of very simple steps you can take to keep your new computer running fast and efficient. • Make sure the driver is loaded and the protocols are bound.The choice is of course yours as to what operating system you install on your machine.INFORMATION SHEET 3 Checking your computer for Safety • If you use your computer more than a few hours per day. To save yourself alot of money and unneedless trips to the computer shop for repairs. If you're directly connecting two computers without a hub or switch. The life-time of electronic components would be increased if they are run at constant temperature with adequate ventilation. we suggest you not to turn off your computer at the end of the day. If your area experiences a few times of power outage per year. The site will automatically update your new operating system with files to prevent people on other computers from accessing your data. If the cable is attached and the distance is within acceptable limits but the problem persists. the network interface card (NIC) must be connected to the network and the network driver must be installed. particularly the critical ones such as hard drives. When both sides of the case are removed. Check the Device Properties list for trouble indicators (an "X" or "!" symbol). LED Description Flashing Steady (On) Off . Clean the air pathway on the back of the power supply on a regular basis. If the problem persists. • • •    Troubleshooting Technique for Networking Maintenance 1. follow these guidelines: • Make sure the cable is installed properly. If it feels warm there may be a problem! Check to make sure that the cooling fans on the power supply and CPU are working properly. and memory.you will see the dust and dirt flyng off from the places you sprayed.I have windows xp home edition running on my computer. CPU. Most NICs come with LEDs near the connection.. If you can't connect to a server or if Windows reports an error after you double-click Network Neighborhood. 2. A tape backup and a lock to make systems hard to move are worthy investment for critical data.you will need a can of compressed air. The cover should be at room temperature. The meaning of the LED signals may be different from one manufacturer to the other. use a crossover cable. I find it to be the best system out there at the moment. Use your hand to touch and feel the cover of your computer at least once a week. The maximum allowable distance from adapter to hub is 100 meters.you can buy this from any computer store.

A blinking LED indicates that there is a polarity mismatch (that is.10 LNK Green: Link integrity Reversed polarity Good 10BT connection No connection between NIC & hub 100 LNK Green: Link integrity Reversed polarity Good 100BT connection No connection between NIC & hub ACT Yellow: Port traffic for either speed Network traffic present Heavy network traffic No traffic 3. the appropriate LED comes on. • To make a crossover cable. The ACT LED doesn't light. concentrators (hubs or switch). For a 100Base-TX cable. and that the RD+ and RD. and NICs from different venders. use Category 5 wiring and make sure that the network cable is securely attached. simple connect TD+ to RD+ and TD. 7. • Make sure you're using two-pair cable for TX wiring. then either the existing cabling or the hub is the problem. Try accessing a server. the LED does not light. The Wake on LAN (WOL) feature is not working. connect to a 100BT hub/switch (not 100Base-T4). it must be version 4. Remove the drivers and then reinstall them. If the file server and client PC function together as a small network. • At 100BT.49 or newer. it is possible to connect everything and still have no communication between file servers and workstations. 8. a crossover cable can help you isolate the failing component: • Connect a file server and a client PC back to back with a crossover cable to verify that the NIC and network operating system are properly configured. • Make sure the WOL cable is attached and that power is being applied to the computer. • Make sure you've loaded the correct network drivers. . The LNK LED doesn't light. TD+ to RD. Some computers may need to be configured for WOL. Diagnostics pass.to RD. The computer hangs when the drivers are loaded. Make sure that two twisted-pair wires are used. • Check all connections at the adapter and the hub/switch. • Make sure you have the correct type of cable between the adapter and the hub. If there is a straight-through connection. or if the impedance settings are in question. • For NetWare.to RD-. • Check the BIOS for its WOL setting. 5. • The adapter isn't transmitting or receiving data. it is difficult to determine which component is broken. pins #1 and #2 . 10. • Make sure you've loaded the network drivers. 6. • Run the diagnostics program that came with the NIC. The adapter stopped working without apparent cause. • Connect a straight-through cable from the PC to the hub. and #3 and #6 must be on the same twisted strand. or try a different slot if necessary. 4. • Make sure the duplex mode setting on the adapter matches the setting on the switch. • Make sure the duplex mode setting on the adapter matches the setting on the hub/switch. pin 1 is identified on the left-hand side when the metal contacts are facing up. • Try reseating the NIC in its slot. The hub performs an internal crossover so that the signal can go from TD+ to RD+ and TD. 100Base-TX requires two pairs.wires are twisted together . The cable performs the crossover that is usually performed by the hub. This is particularly important for hubs and switches. • Make sure that the TD+ and TD.instead of TD+ to RD+). • The network driver files may be corrupt or missing. Crossover cable troubleshooting tips. • Change the PCI BIOS interrupt settings. See your NIC and system manuals for more details. but the connection fails or errors occur. 9. When you look at an RJ-45 connector from the front.(see How to Make Network Cables). • Make sure the network cable is fully attached to the adapter. • If there is a proper crossover.CFG file. Use these tips to isolate the problem. Some hubs require a crossover cable while others require a straight-through cable. • Determine whether your equipment complies with the 10Base-T or 100Base-TX standard. • At 100BT. When there is doubt whether a hub is performing correctly. • If you are using EMM386. When there are several unknown variables. When you work with network cabling. Try another adapter. Using wires from opposing pairs can cause signals to be lost. make sure you specify the correct frame type in your NET. • The network may be idle. • Try another port on the hub/switch.wires are twisted together.

Qualification Module Title Learning Outcome #4 : : : Computer Hardware Servicing NC II Maintaining Computer System and Network Inspect and test configured/repaired computer system and networks Self Check 3 Instructions: Answer the following as indicated. What is the first to do when Repairing and maintaining computers system and networks. C. B. Use answer sheet to be provided by your trainer. A. . D. In Cleaning a Computer system what is correct time interval or schedule that you can do in order maintain your Computer? What is the advantage of UPS? Why Sudden power down affect or can cause your computer to function improperly or malfunctions.

______________________________________________________ ______________________________________________________ ______________________________________________________ D. ______________________________________________________ ______________________________________________________ ______________________________________________________ .Qualification Module Title Learning Outcome #4 : : : Computer Hardware Servicing NC II Maintaining Computer System and Network Inspect and test configured/repaired computer system and networks Answer Sheet 4 (Learning Activity 4) NAME: _______________________________________________________________________ A. ______________________________________________________ ______________________________________________________ ______________________________________________________ B. ______________________________________________________ ______________________________________________________ ______________________________________________________ C.

make sure the computer is unplugged from the outlet and is completely turned off! Use PPE or Personal Protective Equipment. Doing this 4 times a year(every 3 months)Is a great way to save a lot of money and keep your computer running like its brand new. .Qualification Module Title Learning Outcome #4 : : : Computer Hardware Servicing NC II Maintaining Computer System and Network Inspect and test configured/repaired computer system and networks Model Answers 1 Check your answers with the model answers below Answer Sheet 4 (Learning Activity 4) NAME: _______________________________________________________________________ A. Before you do anything. UPS or Uninterruptible Power Supply have a capacity to save power even in the event of brown-out so that you the opportunity to save and safely turn-on your computer in a proper way Sudden lost of power or what we called power interruption can cause PC malfunction and other power equipment failure because they are compose of devices that electronically made and they dependent to each some devices need power to terminate himself in safety move like for example the disk drive where they are have head that when in time of power loss it can strike the disk that can cause disk head crash. Apply the Occupational Health and Safety Precautions. D. Have a maintenance schedule. B. C.

Instructor will initial level achieved. PERFORMANCE STANDARDS YES NO N/A For acceptable achievement. Can perform this skill satisfactorily but requires assistance and/or supervision. • Components of the Computer Hardware and Software are properly identified. You will be rated based on the overall evaluation on the right side. • • •     Tools and work area were set up accordingly. but requires considerable assistance and/or supervision. all items should receive a “Yes” or “N/A” response. Can perform parts of this skill satisfactorily. 1. Can perform this skill without supervision and initiative and adaptability to problem situations. 3. Can perform this skill satisfactorily without assistance or supervision. 2.PERFORMANCE TEST Learner's Name Date Competency: Inspect and test configured/repaired Test Attempt computer system and networks 1st 2nd DIRECTIONS: Level CALL INSTRUCTOR. Personal Protective Equipment is present in area Occupational Health and Safety is practiced correctly Are the Computer Network set-up properly Are the Computers Configure properly trough Network Computer Networking Principle is applied properly Are all safety tips and help-full tips are applied Prepared by: Rommel Patorito . OVERALL EVALUATION PERFORMANCE LEVELS 3rd 4. ask Achieved instructor to assess your performance in the following critical task and performance criteria below.