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IT HELP

IT Services ITD Student Support

2012 / 2013

IT Services ITD Student Support

Computer Laboratory Attendants are located in ITD managed PC Rooms. They ensure the smooth running of the PC Rooms and are your life line when having problems with printing, email or accessing software programs! Student Computing IT Manual on the computer desktop has links to useful information Web Address: www.ul.ie/ITD IT HELP Booklet: This quick beginners IT guide for new students on the computer desktop has links to useful information Web Address www.ul.ie/ITD Student Portal/Notice Board web link to access Lecturers Notes and Exam Papers: https://sharepoint.ul.ie/SiteDirectory/ Students/default.aspx Student Computer problems Email: ITSS@ul.ie Failing PIN Numbers: Email: saa@ul.ie

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2012 / 2013

Location of ITD Managed PC Rooms


Location # PCs Type of Access

Kemmy Business School


KB1-21A KB1-21B KB1-10 KB1-11 KB1-22 ITD 30 ITD 30 28 18 25 Bookable Bookable Restricted (Postgrads and Staff ) Restricted (Postgrads and Staff ) Trading Room

Schuman Building
S1-19 S2-04 ITD 30 45 Bookable Restricted

CSIS
CS3-005b 30 Restricted (Psychology)

Engineering Research Building


ER0-009 30 Restricted (Journalism Students)

Schrodinger Building
SR2-031 SR2-032 SR3-005b 30 35 30 PESS Building PESS PC Room 30 Restricted (PESS Students) Restricted (Education) Restricted (Design & Manufacturing Technology) Restricted (Design & Manufacturing Technology)

Health Sciences Building


HSG- 006 HSG -007 28 40 Restricted Users Restricted Users

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2012 / 2013

Location of ITD Managed PC Rooms

Location

# PCs

Type of Access

Library & Information Services (LIS Building)


LISB LISB *ITD 160 *ITD 12 Open Access Restricted ( Post Grads and Staff)

Language
LC1-002 LC1-016 LCB-012 21 23 23

Building
Restricted (LCS) Restricted (LCS) Restricted (HumanitiesPostgrads)

Main University Building


AM-061 A0-060-A A0-060-B A0-060-C A1-084-A A1-084 A1-089 E1-020 *ITD 30 *ITD 34 *ITD 30 *ITD 52 *ITD 37 *ITD 24 *ITD 30 *ITD 30 Restricted (Mech & Aero & Bio Med Engineering) Bookable for all classes Bookable for all classes Open Access Bookable for all classes Restricted (Postgrads and Staff ) Bookable for all classes Restricted (Postgrads )

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2012 / 2013

Your Computer Account has been created at time of Enrolment

UserName:

Your UL ID Number

Password New Students : Your date of Birth (e.g. 17Jan1989) (note upper case letter J for month)

Go to any PC Room Log on with your User Name and Password and carry out the following steps:
Step 1Change your Password if not done on-line during enrolment Step 2Create your UL Email Account if not done on-line during enrolment Step 3Connect to a Printer & Activate your Print Account Step 4Register Modules for Semester Week 1 Step 5Your Computer Account Information

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2012 / 2013

Step 1: How to Change your PC A/C Password IF NOT already done on-line during enrolment Hold down the Ctrl, Alt and Delete keys on your keyboard
together. User Name: Password: Type your ID Number Type in your Password New Students Password is Date of Birth (e.g. 17Jan1989) N.B. Note Upper Case letter for month and no spaces.

Click OK
A message will appear telling you that your password has expired. Simply click OK.

You now need to enter your old password for


New Students this is your Date of Birth (e.g. 17Jan1989)

Enter your new password and then re-enter to confirm. It is


important for you to include both upper case and lower case characters, special characters and numbers in your password e.g. N3wP4ssW*rd. (Note you must have a minimum of 8 characters) You cannot use any of your last 10 passwords. Click OK

New Self Service Password Reset


Once you have changed your initial (Date of Birth) password, register NOW at https://passwordregistration.ul.ie so you can reset your password, if you forget it, on or off campus. Log on with your ID in the format ul\youridnumber and answer at least 3 of 5 questions. If you forget your password you can reset it by answering the same questions at https://passwordreset.ul.ie Forgotten Password: Go to Swipe PC & follow instructions If passwords are not changed within 365 days they expire!
IT Services ITD Student Support www.ul.ie/ITD Academic Year 2012 / 2013

Step 2: UL Email Account


Go to https://outlook.com/owa or My Mail link in Student Portal (default web site when logging on to UL PCs)

Type in your email address in this format


IDNumber@studentmail.ul.ie e.g. 0712345@studentmail.ul.ie

Password: UL Network Password** New students must personalise their PC Account Passwords first. See Step 1

The first time you access your Outlook Live email account, you are required to activate the account. When you login, full instructions are available on the screen. NB See the web link below for detailed instructions on how to activate your Email Account
Benefits: Microsoft Outlook Live provides you with a 10GB mailbox and email is now available through the same login interface, both on and off campus. Benefits: Your new email login details (Windows Live ID) also give you automatic access to 25GB of online storage called Skydrive. Skydrive is an online place to save, access and share documents

Additional email information is available on web

http://www2.ul.ie/web/WWW/Services/ Information_Technology_Division/ Student_Computing/Student_Email


IT Services ITD Student Support www.ul.ie/ITD Academic Year 2012 / 2013

Step 3: Connect to a Printer & Activate your Print Account All new users have a print a/c balance of 1
Cost of Printing per page B/W = 7 Cent and Colour = 25 Cent

Printers are set by default to duplex Click on Start Button, choose Run Type \\Payprint64 and click OK for a full list of Mono and Colour Printers. Double click on a printer. The printer will add to your list of available printers Activate your Print Account by printing one page from Microsoft Word - Click on File, choose Print and click OK Print Account Information web link Icon on Desktop to

https://payprint64.ul.campus:2941/webtools/start.html/

Log in with your ID Number & Password.

More Print Credit can be purchased online


https://online.ul.ie/OnlinePrintPayments.htm

(minimum of 10 required) or from the Print Room (E1-005)


IT Services ITD Student Support www.ul.ie/ITD Academic Year 2012 / 2013

Step 4: Register Modules for Semester


PC Account Password gives access to module registration web site PIN Number for new students is set by default to 9999 and this also gives access to module registration web site Log onto www.si.ul.ie Week I to register for classes and modules of your Programme of Study. Registration of modules has to be completed Week 1 of both Semesters Instructions available on the Student Academic Administration web site. Any problems email saa@ul.ie

Step 5: Your Computer Account


Every currently registered UL student is provided with a Computer Account for usage in a variety of clusters throughout the University. Students can work on their files in C:\WorkArea of PCs (recommended). There are no backup / storage facilities on any PCs. All files are automatically deleted during nightly shutdown of systems. Students should, prior to logging off from PC, save their files to USB Keys, Sky Drive or send as attachment to email. Students are advised to save documents every 15 minutes and always make backup copies.
IT Services ITD Student Support www.ul.ie/ITD Academic Year 2012 / 2013

Step 6: Laptops

Laptop clinics to help with network connectivity are held during semesters in PC Area in Library every Tuesday, Wednesday and Thursday from 2.30pm3.30pm . Laptop information is available in Student IT Manual on web (link on PC Desktop) and Student Portal (notification web page at log on)

Step 7: USB Memory Keys

Warning: It is recommended in the event of USB Keys being lost that Owners contact details are saved in a document Owners contact details.doc in the base or root directory (not hidden in a folder) Spell the word Owner with digit ZERO instead of the letter O and it will appear at the top of the listing of files

USB Memory Key Repair Clinics are held during semesters every Tuesday, Wednesday and Thursday in Library PC Area from 2.30pm - 3.30pm
IT Services ITD Student Support www.ul.ie/ITD Academic Year 2012 / 2013

Step 8: Remove USB Key/ Log off PC Warning: ITD does not backup student data. Always have backups! Save your files to your USB Key before logging off PC.

Do not forget to remove your USB key correctly from the computer when finished or data will be lost! Click on icon Click on text select Stop Unplug or Eject Hardware and

Select your USB Key. Click ok. USB Key can now be safely removed. Close.

Log Off PC: If you do not log off, your PC Account is open to misuse e.g. print funds used and emails sent from your email Option One: Close all open programs and windows, and do one of the following: Hold down and keep held the CTRL key on your keyboard Keeping the CTRL key held click the Start button and click on Log Off Oxxxxxx Click Yes from the window in the middle of the screen and release the CTRL key or

Option Two: Press the Ctrl, Alt, Delete (Del) buttons simultaneously. From screen that appears, click on Log Off. Yes.

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2012 / 2013

IT Services ITD Student Support

Information Technology Division Academic Year 2012/2013