.

Siebel v8.1.1.0 on AIX 5.3 TL7 Cookbook
[How to implement Siebel v8.1.1.0 on AIX 5.3 TL7 On IBM Power6 570 with Oracle DB 11gR1]
Date: 1 June 2009

Europe Siebel IBM Support Center

Montpellier – PSSC

INFORMATION
Author ----------------------------------------------------------Christophe Menichetti ----------------------------------------------------------Email address ----------------------------------------------------------Christophe.Menichetti@fr.ibm.com ----------------------------------------------------------Date ----------------------------------------------------------June 1, 2009 -----------------------------------------------------------

Abstract ----------------------------------------------------------Describe all mandatory steps to succeed in Siebel CRM v8.1.1.0 installation on IBM System p570 power6 (running on AIX 5.3 TL7) with Oracle Database version 11g Release1 (running on AIX 5.3 TL7) already installed ----------------------------------------------------------Component Description ----------------------------------------------------------Siebel CRM version: Siebel CRM version 8.1.1.0 Siebel CRM OS: AIX 5.3. TL 7 Database version: Oracle DB 11.1.0.6 Database Server OS: AIX 5.3. TL 7 Web Server OS: AIX 5.3. TL 7 Web Server: IBM Http Server (IHS) version 6.1 Web Client version: Internet explorer 6.0.2900 ----------------------------------------------------------Version ----------------------------------------------------------Version 1.0.1: Creation and first redaction Version 1.0.2: Review ----------------------------------------------------------Special Thanks to ----------------------------------------------------------Thierry Plumeau – IBM france And All IBM/Oracle Joint Solution Centre -----------------------------------------------------------

© Copyright IBM Corporation, 2009

2/212

Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

INTRODUCTION .................................................................................................................................................... 5 FIRST OF ALL ....................................................................................................................................................... 5 DOCUMENT PURPOSE............................................................................................................................................ 6 DOCUMENT ARCHITECTURE CONTEXT ................................................................................................................... 7 DOCUMENT ICON GLOSSARY ............................................................................................................................... 10 DOCUMENT HARDWARE PREREQUISITES .............................................................................................................. 11 Hardware and network for Siebel Server Environment ................................................................ 11 Hardware for Siebel Client Environment.......................................................................................... 12 DOCUMENT SOFTWARE PREREQUISITES ............................................................................................................... 13 Supported platform for Siebel Server Environment ...................................................................... 13 Supported platform for Siebel Client Environment ....................................................................... 15

PRODUCTS OVERVIEW ...................................................................................................................................... 17 SIEBEL CRM SOLUTION ....................................................................................................................................... 17 IBM POWER SYSTEMS ......................................................................................................................................... 18 IBM AIX OPERATING SYSTEMS............................................................................................................................ 19

SIEBEL CRM VERSION 8.1.1.0 CODE .............................................................................................................. 20 DOWNLOADING STEPS......................................................................................................................................... 20

SIEBEL HORIZONTAL (SEA) OR SIEBEL VERTICAL (SIA).............................................................................. 28 SIEBEL OFFERING OVERVIEW .............................................................................................................................. 28 INSTALLING SEA OR SIA..................................................................................................................................... 30 Verify your siebel.ini before installation ........................................................................................ 30 Create a Siebel Horizontal code image to install SEA .................................................................. 32

WHAT’S NEW? .................................................................................................................................................... 37 NEW PRODUCT FEATURES IN SIEBEL V8.............................................................................................................. 37 NEW PRODUCT FEATURES IN SIEBEL V8.1.1 ...................................................................................................... 38

SIEBEL DEPLOYMENT PLANNING .................................................................................................................... 39 INSTALLATION PLAN ........................................................................................................................................... 39 DEPLOYMENT PLANNING SHEET ........................................................................................................................... 40 AIX OS ADMINISTRATION TASKS ......................................................................................................................... 43 SETTING PERMISSIONS AND USERS........................................................................................................................ 45 MANAGING TEMPORARY DISK SPACE REQUIRED BY SIEBEL INSTALLERS ................................................................. 49 MANAGING DISK SPACE FOR SIEBEL INSTALLATION............................................................................................... 49 SIEBEL NAMING AND CONVENTIONS ..................................................................................................................... 50 Siebel Enterprise Server naming conventions ................................................................................. 50 File and Directory Naming Conventions............................................................................................ 50 CREATING THE SIEBEL FILE SYSTEM .................................................................................................................... 52 INSTALLING JAVA RUNTIME ENVIRONMENT .......................................................................................................... 53

© Copyright IBM Corporation, 2009

3/212

Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

CREATING AND CONFIGURING THE DATABASE ........................................................................................... 58 DOWNLOADING STEPS......................................................................................................................................... 58 INSTALLING DATABASE SOFTWARE ...................................................................................................................... 62 INSTALLING DATABASE CLIENT FOR THE CONNECTIVITY ....................................................................................... 63

SIEBEL APPLICATION IMPLEMENTATION....................................................................................................... 65 PREAMBLE .......................................................................................................................................................... 65 SIEBEL ENTERPRISE SERVERS INSTALLATION ........................................................................................................ 66 REVIEWING THE SIEBEL ENTERPRISE SERVERS INSTALLATION ............................................................................... 75 SIEBEL ENTERPRISE SERVERS CONFIGURATION .................................................................................................... 77 Configuring the gateway server and the Siebel Enterprise......................................................... 79 CONFIGURING THE SIEBEL DATABASE ................................................................................................................ 105 Mandatory Preliminary steps ............................................................................................................ 105 About Siebel Database Configuration Utilities ............................................................................. 110 Creating Table Owner and Administrator accounts .................................................................... 110 Performing the database configuration ......................................................................................... 115 SIEBEL SERVERS CONFIGURATION ..................................................................................................................... 131 Configuring the Siebel server(s)........................................................................................................ 131 REVIEWING THE SIEBEL ENTERPRISE CONFIGURATION ........................................................................................ 143 Verifying if the gateway server is started .................................................................................... 143 Start the Siebel server ........................................................................................................................ 144

SIEBEL WEB SERVER EXTENSION INSTALLATION ...................................................................................... 145 IBM HTTP SERVER DOWNLOAD ....................................................................................................................... 145 IBM HTTP SERVER INSTALLATION.................................................................................................................... 148 REVIEWING THE HTTP SERVER INSTALLATION .................................................................................................. 155 SWSE INSTALLATION........................................................................................................................................ 157 CONFIGURING SWSE ........................................................................................................................................ 165 Creating SWSE Logical Profile (if not already done)................................................................... 166 Applying SWSE Logical Profile........................................................................................................... 167 Post installation tasks......................................................................................................................... 178

SIEBEL CRM LICENCE KEYS ............................................................................................................................ 183 SIEBEL CRM LICENCE KEYS DOWNLOAD ............................................................................................................. 183 DOWNLOADING SIEBEL TOOLS .......................................................................................................................... 188 INSTALLING SIEBEL TOOLS ................................................................................................................................ 194 APPLYING SIEBEL CRM LICENCE KEYS ............................................................................................................... 207

TEST YOUR SIEBEL CRM DEPLOYMENT ....................................................................................................... 211 CONNECTING TO YOUR SIEBEL WEB INTERFACE ................................................................................................. 211

© Copyright IBM Corporation, 2009

4/212

Christophe Menichetti

on the same installation or on different installation. do not hesitate to contact us to update this document or to discuss how to improve this document. This is not the bible! © Copyright IBM Corporation. This is not an official (Oracle or IBM) documentation. So please. your own expertise or your own skills. This document will be constantly updated and we’re open to any add-on or feedback from your own experiences.Europe Siebel IBM Support Center Montpellier – PSSC Introduction First of all This document is based on our experiences and our skills. 2009 5/212 Christophe Menichetti .

This document provides reader all the mandatory steps to succeed in Siebel version 8.1 installation on AIX 5.3 on IBM System p570.1. © Copyright IBM Corporation. This document is NOT a Siebel Architecture overview or Siebel Performance Tuning. at the end. including Siebel Industry Applications. 2009 6/212 Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Document Purpose This document covers the installation and initial configuration of all essential core products for Siebel Business Applications product family. must be aware that the Siebel Database is already installed. This document does NOT explain how Siebel is working or how Siebel could be administrated. The reader. This document’s goal is to provide reader the major guidelines from Siebel Applications prerequisites to Siebel Logon screen display in a web browser.

1 Siebel Server: Siebel CRM version 8.1 Siebel Gateway Server: Siebel CRM version 8.1.1 Web Server: IBM Http Server On IBM System p 570 ⇒ AIX 5. because there will be a lot references to these parts along the whole document. Parts summary: On Personal Computer: ⇒ Windows XP Pro SP2 Siebel Web Client: Internet Explorer version 6 On IBM System p 570 ⇒ AIX 5.1.1 Siebel File System: Siebel CRM version 8.3 Database Server: Oracle Database Standard Edition version 11g Release 1 © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC Document Architecture Context Hereafter you can find an architecture schema explaining you the general context. Readers are strongly advised to keep the following schema (and its different parts) in mind. 2009 7/212 Christophe Menichetti .1.3 Siebel Web Server: Siebel CRM version 8. You should keep in mind that your installation will succeed only if you have the same general context.1.

4CPU / 4GB] IHS Siebel Web Server Extension Siebel Server Siebel Gateway siebel-db1 [0.4CPU / 4GB] Oracle RAC Server Siebel Database siebel-db2 [0. 2009 8/212 Christophe Menichetti .3 TL7 SP1 Node9 [0.4CPU / 4GB] Oracle RAC Server © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC IBM p570 power 6 AIX 5.

4CPU / 4GB] Oracle RAC Server Siebel Database siebel-db2 [0.4CPU / 4GB] IHS Siebel Web Server Extension Siebel Server Siebel Gateway siebel-db1 [0.Europe Siebel IBM Support Center Montpellier – PSSC IBM p570 power 6 AIX 5. 2009 9/212 Christophe Menichetti .4CPU / 4GB] Oracle RAC Server © Copyright IBM Corporation.3 TL7 SP1 Node9 [0.

reader should keep it in mind Marking the first step of an action set. you can find the meaning of each symbol of the document: Marking an important section. reader should get this result TEXT Marking text we want to highlight to reader’s attention Marking a summary section. Hereafter. Each symbol is standing for a particular topic/section playing as “reminder” and “guide”. reader should execute the following actions step by step Marking an Operating System Command. reader should execute it into “terminal” Marking the action/command result (screenshot). reader should find explanation trying to solve the issue © Copyright IBM Corporation. 2009 10/212 Christophe Menichetti . like a reader help Marking an error during an execution. readers can find the following icons/symbols. reader should be extremely careful Marking a special note to the reader’s attention.Europe Siebel IBM Support Center Montpellier – PSSC Document Icon Glossary In order to make this document easier to read and easier to find quickly topics. allowing readers to know importance and nature of the paragraph pointed by the symbol. along the whole document.

2009 11/212 [Christophe Menichetti . Hardware and network for Siebel Server Environment Concerning Operating System AIX hosting Siebel Stack: The number of servers and the CPU and memory resources required for operation of Siebel Business Applications increases with the number and types of users and Siebel modules deployed.Europe Siebel IBM Support Center Montpellier – PSSC Document Hardware Prerequisites This section describes the hardware and network requirements for the Siebel Server environment and the Siebel Client environment. © Copyright IBM Corporation.

2009 12/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Concerning network Siebel Enterprise Server machines require: ■ A TCP/IP LAN with a minimum 100Mb/s connection between the database that hosts the Siebel data and the Siebel Servers (this includes all the Siebel associated server components) ■ A TCP/IP LAN or WAN with a minimum 100Mb/s connection between the Siebel Servers and the Web Servers fronting the Siebel application ■ A TCP/IP LAN or WAN with a minimum 100Mb/s connection between the Web Servers fronting the Siebel application and the Web browsers Hardware for Siebel Client Environment Concerning Siebel Client environment. please consult Siebel documentation. it is important to keep in mind we are going to use high interactivity (HI) mode. If you are not friend with such concept as HI. Hereby the requirements for HI © Copyright IBM Corporation.

To get more information on the following described products or on other Siebel products. you are strongly advised to read System Requirements and Supported Platform Siebel documentation Supported platform for Siebel Server Environment Siebel Server OS © Copyright IBM Corporation. ATTENTION: This section is a short overview of supported platforms for the current Siebel Deployment.Europe Siebel IBM Support Center Montpellier – PSSC Document Software Prerequisites This section describes the supported platforms for the Siebel Server environment and the Siebel Client environment. 2009 13/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC Siebel Database Server © Copyright IBM Corporation. 2009 14/212 [Christophe Menichetti .

2009 15/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Supported platform for Siebel Client Environment Supported web browser with High Interactivity © Copyright IBM Corporation.

2009 16/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Supported web browser with Standard Interactivity © Copyright IBM Corporation.

Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. With solutions tailored to more than 20 industries. 2009 17/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Products Overview Siebel CRM solution The world's most complete Customer Relationship Management (CRM) solution. analytical & engagement CRM capabilities Tailored industry solutions Role-based customer intelligence and pre-built integration • • • The following diagram is showing you the Siebel architecture with all Siebel components: © Copyright IBM Corporation. Siebel CRM delivers: Comprehensive transactional.

The System p family has achieved dramatic new industry performance records and leadership ranking in a wide range of application and industry standard benchmarks. IBM HACMP provides reliable highavailability services. System p servers offer the performance and the proven virtualization capabilities you need to enable a successful consolidation of your applications on the AIX® and Linux® operating systems. Many unique characteristics of IBM mainframes have been adapted for the IBM System p servers.4) helps achieve the business continuity you need as your business grows. 2009 18/212 [Christophe Menichetti . Linux on POWER. The combination of IBM's servers. improve responsiveness of systems and people and drive innovation with technology advancement. and then turn extra capacity off when your workload subsides. That means you can match your capacity with your business goals. you can non-disruptively increase your processor and memory resource as needed.Europe Siebel IBM Support Center Montpellier – PSSC IBM Power Systems IBM System p™ technology provides systems that can help you to maximize returns on your IT investments. IBM High Availability Cluster Multiprocessing for AIX (HACMP™ V5. The comprehensive systems technologies and services that comprise the IBM Advanced POWER Virtualization features are designed to enable you to aggregate and manage resources through a consolidated. AIX®. logical view. Virtualization can help reduce complexity as you grow your infrastructure. Server consolidation is one of the best ways for businesses to increase IT efficiency while reducing overall costs and energy consumption. and HACMP provides protection and availability you can depend on. monitoring your critical applications running on IBM System p servers. With Capacity on Demand (CoD) for System p servers. © Copyright IBM Corporation.

2009 19/212 [Christophe Menichetti . move resources to where they are needed. exploit storage subsystem.Europe Siebel IBM Support Center Montpellier – PSSC IBM AIX Operating Systems AIX 5L is rapidly emerging as the preferred platform for UNIX users and independent software vendors. AIX 5L helps you make no compromises and accept no limits in the on demand world. in their full range of scalability. With innovative virtualization and Micro-Partitioning. You can run AIX 5L on eServer pSeries in logical partitions allowing you to optimize your investments: share processor and memory resource. © Copyright IBM Corporation. AIX 5L delivers industrial strength UNIX reliability. and leverage skills and best practices.and 64-bit applications running concurrently. availability and security while offering flexible system administration. AIX 5L is open and standards-based and is designed to conform to The Open Group’s Single UNIX Specification Version 3.. It provides fully integrated support for 32.

Then you can select your language © Copyright IBM Corporation.1.com/ 2.0 for AIX on 64 bit platform ATTENTION: There is a lot of different possible situation than our situation we are going to describe.0 code Downloading Steps Execute the following steps in order to download Siebel CRM version 8. First we downloaded Siebel code into Window Platform. Then we transferred Siebel Code to AIX platform with “FileZila” (FTP software tool) and then we unzipped Siebel code using VNC interface 1. That’s why your download steps could be different than the following one NOTE: We processed like that.Europe Siebel IBM Support Center Montpellier – PSSC Siebel CRM version 8.1. Go to: http://edelivery.oracle.1. 2009 20/212 [Christophe Menichetti .1.

Europe Siebel IBM Support Center Montpellier – PSSC Click on continue 3. Fill in questionnaire and don’t forget to check “agreement” boxes as following © Copyright IBM Corporation. 2009 21/212 [Christophe Menichetti .

1 release for AIX 64bits.Europe Siebel IBM Support Center Montpellier – PSSC 4. 2009 22/212 [Christophe Menichetti . Select your specific product you are desiring Here we are selecting Siebel Business Application Media Pack 8. Then Click Continue © Copyright IBM Corporation.1. Select your Oracle product and your platform as following Click Go 5.

2009 23/212 [Christophe Menichetti . You can read the “readme” to better understand 7.Europe Siebel IBM Support Center Montpellier – PSSC 6. Download All Siebel Parts you are interested in by clicking on correspondent button For example we are going to download Siebel Base applications files (2 files) © Copyright IBM Corporation.

You should use FTP software such as “FileZila” for instance ATTENTION: Do not forget to download Language Extension Pack (LEP) files mandatory to manage multi language mode © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC Then save your file according to the right place We are using Internet Explorer version 6. 2009 24/212 [Christophe Menichetti . If you download these files to another platform than your targeted platform (AIX platform) you will probably need to transfer these files.

Then you have to unzip all these files according to your location In our case we unzip Siebel code files using unzip tools on Linux platform. 2009 25/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 8.zip > unzip B34835-01_2of7.zip © Copyright IBM Corporation. Launch a terminal console and execute the following steps to unzip code binaries (which are jar files.zip > unzip B34835-01_3of7. java archives).zip > unzip B34835-01_4of7. > ls –lrt > unzip B34835-01_1of7.

after extracting Siebel Enterprise Server and LEP for English. all jar archives are located into this directory. To “unarchive” all Siebel Enterprise components. plus Language Extension Pack). To finish unarchive (java archive) all these files (code + LEP) We put all code binaries in the following location (it is an example) Thus. For instance. the result is: © Copyright IBM Corporation. after extracting all files needed (Siebel Enterprise Server and Siebel Web Server Extension. 2009 26/212 [Christophe Menichetti . you need to have all directories in the same location.Europe Siebel IBM Support Center Montpellier – PSSC Do the same for LEP files 9. execute the following steps: > jar –xvf <java_archive_file> At the end.

Europe Siebel IBM Support Center Montpellier – PSSC NOTE: It is important that LEP files (representing by ENU folder) are located in the same level as siebel setup files © Copyright IBM Corporation. 2009 27/212 [Christophe Menichetti .

Cross-Industry Application customers will be able to upgrade to a comparable ‘industry-based’ offering – delivering comparably robust capability along with the advantage of easier uptake of new Siebel CRM products.Process Integration Packs (PIPs) are available in both Cross-industry applications and Industry specific applications. Siebel CRM Self-Service and Siebel Loyalty 8.1. © Copyright IBM Corporation. and Service are available in both SEA and SIA SIA applications additionally offer views. Sales. more industry-specific enhancements for Siebel CRM products. Contact Center. and implementation. and integration investments on Siebel CRM Industry Applications (SIA). so customers have the ability to upgrade to their choice of the industry application. Cross.1. Existing customers who have purchased Siebel CRM Cross-Industry Applications. 2009 28/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Siebel Horizontal (SEA) or Siebel Vertical (SIA) Siebel Offering Overview Siebel Business Applications (SBA) encompasses the following product suites: • • Siebel Cross-Industry Applications or Siebel Enterprise Applications (SEA) Siebel Industry Applications (SIA) Siebel Industry Applications is a superset of Siebel Enterprise Applications products: • Cross-industry applications including Marketing.1 is only available on SIA • • • Beginning with Siebel CRM 8. and functions on top of these cross-industry applications AIA.1.1. Oracle’s Siebel CRM will be focusing on product innovation. or who seek cross-industry solutions can continue to benefit from rich features and capability delivered in their Siebel Enterprise Applications products up through and including Siebel CRM 8.1. features.Industry functionality is available in every industry specific product-line. license key selection. Customers of Siebel industry-specific products will benefit from new and deeper. research and development. Customers who purchase Siebel CRM are encouraged to take advantage of our strategic investment direction by selecting and implementing Siebel CRM Industry Applications (SIA) during purchasing. In future releases.

Europe Siebel IBM Support Center

Montpellier – PSSC

© Copyright IBM Corporation, 2009

29/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

Installing SEA or SIA
As you read, it is recommended to install Siebel SIA to follow Oracle recommendations. However you can desire to install Siebel SEA. To do that, you need to be sure which product suites your siebel installation wizard will install.

Verify your siebel.ini before installation
Go to your directory where you downloaded your siebel code

The siebel.ini file controls the behavior of the Siebel client installation. The siebel.ini file determines all of the parameters used by the client installer. Then edit the siebel.ini file

> vi siebel.ini

© Copyright IBM Corporation, 2009

30/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

So we are going to install the Siebel product suite vertical (SIA)

© Copyright IBM Corporation, 2009

31/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

Create a Siebel Horizontal code image to install SEA
If you want to install SEA version you need to create the horizontal installation code. To do that, you need to use the siebel utility tool named “imageCreator”.

1. execute the image creator tool

> AIX_ImageCreator

© Copyright IBM Corporation, 2009

32/212

[Christophe Menichetti

Europe Siebel IBM Support Center Montpellier – PSSC Select the directory where you want to store your horizontal code © Copyright IBM Corporation. 2009 33/212 [Christophe Menichetti .

2009 34/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Select your Operating System © Copyright IBM Corporation.

Europe Siebel IBM Support Center

Montpellier – PSSC

And select your siebel components to be flagged as horizontal

© Copyright IBM Corporation, 2009

35/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

© Copyright IBM Corporation, 2009

36/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

What’s new?
New Product Features in Siebel v8
Regarding people who has already installed Siebel Business Applications with anterior version (such as 7.7 or 7.8 for instance), we are dealing with new features of the Siebel Business Applications version 8. The following bullets list major changes:

⇒ Linux OS are now supported for Siebel Application Servers o Red Hat Enterprise Linux o Novell SUSE Linux Enterprise

⇒ The ODBC data source naming convention changed from siebsrvr_EnterpriseName to EntrpriseName_DSN

⇒ Installation of Siebel servers products can be performed either as root or non root

⇒ The File System can now be configured to use multiple directories that may exist on separate devices or partitions

⇒ Oracle 9i is no longer supported, instead of 10g which is supported and 11g with 8.1

⇒ Siebel Deployment using Siebel Remote with Oracle RAC can now use either Active/Active or Active/Passive

⇒ The Siebel Configuration Wizard now supports a Java-based GUI for both Windows and Unix

© Copyright IBM Corporation, 2009

37/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

New Product Features in Siebel v8.1.1
Regarding people who have already installed Siebel Business Applications with version 8.0, we are dealing with the most important difference with the new Siebel version 8.1.1: the Siebel Gateway authentification. The Siebel 8.1 Gateway name server uses a new authentication method. The Gateway now authenticates using either the database or a directory (LDAP, ADSI, custom). Therefore, for database authentication you must have the Siebel database installed and configured BEFORE running the Siebel server configuration. Otherwise, the Gateway will not authenticate. That means the general thread of siebel installation is becoming the following: User the gateway authention user name and password is SADMIN: 1. Install the gateway 2. Install the enterprise 3. Install the web server profile. 4. Install the Siebel server with gateway authentication u/p as SADMIN don’t configure the Siebel server at this stage. 5. Install the Database server. 6. Run the DB installation utility. 7. Then you can configure the Siebel server configuration.

ATTENTION: Release 8.1.x of Siebel Business Applications introduces authentication for Siebel Gateway Name Server. This feature is enforced for the Siebel Server Configuration Wizard and for other Siebel Enterprise Server configuration tasks performed after the initial configuration of the Gateway Name Server and Siebel Enterprise. Database authentication is assumed by default. The key impact of this feature on the installation and configuration process is that the Siebel Database must exist or must be installed before you can configure the Siebel Server. Some installation requirements also stem from this configuration requirement.

© Copyright IBM Corporation, 2009

38/212

[Christophe Menichetti

/var/adm/siebel permissions c. Configuring Siebel Enterprise Servers components a. Configuring Siebel Gateway (enterprise name) b. Installing and configuring database a. 2009 39/212 [Christophe Menichetti . Managing disk space d. Configuring SWSE: creating SWSE Logical profile and applying it 8. Administration taks a. Installing JAVA 3. Configuring Siebel Server(s) AFTER the step 6 (NEW) 6. Configuring the Siebel Database a. You are obliged to perform in the following general sequence: Downloading code 1. Preparing Hardware (refer to prerequisites) b. Meet software and platform requirements 2. Installing Database Client 4.sql script to create users and roles b. Installing Siebel Gateway and Siebel Server b. Hereafter. Planning deployment a. Enter License keys © Copyright IBM Corporation. Populating the siebel database 7. Installing Database Server b. Installing Database Configuration Utilities 5. Run grantusr. Install SWSE (copy of files) b.Europe Siebel IBM Support Center Montpellier – PSSC Siebel Deployment Planning Installation Plan The server installation process requires multiple tasks. Installing Siebel Enterprise Servers components a. Installing and Configuring web server and Siebel Web Server Extension a. you can find a global view of main tasks. Creating siebel and sadmin user b.

© Copyright IBM Corporation. 2009 40/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Deployment planning sheet The following sections will help you in Siebel deployment organization. You are strongly advised to fill them in.

2009 41/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 42/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

especially for remote access and using specific name conventions. by running VNC server © Copyright IBM Corporation. you can easily act in a different way. The following tasks should be completed before installing OBI software under AIX: 1. If you are planning to run the AIX installation remotely. you must have the appropriate permissions for installing and configuring on your company system. as shown in the following table.Europe Siebel IBM Support Center Montpellier – PSSC AIX OS Administration Tasks Before you install Oracle Business Intelligence. using third-party software. Obviously. Create a VNC desktop. or on a PC-based machine. 2009 43/212 [Christophe Menichetti . NOTE: Reader is aware we are describing one specific method to install OBI product. Make sure that you have write access to the installation directory that you plan to specify in the installer. install third-party X window software (for graphic mode install) a.

Use FileZilla (FTP Client) to download different binaries © Copyright IBM Corporation. 2009 44/212 [Christophe Menichetti . Think about DISPLAY variable Export DISPLAY = node12:0 (an example) d. Connect to this virtual VNC desktop with VNC viewer c.Europe Siebel IBM Support Center Montpellier – PSSC b.

and on any machine on which the Siebel File System exists. create user “siebel” in both groups. This user is the siebel user and is also generally the db table owner. Then create user “sadmin” in both groups. This account must be available on each Siebel Server in your Enterprise under which Siebel processes and components operate. Follow the following steps to create and manage users and groups NOTE: We are working with an example. groups and permissions. create groups “siebel” and “sse_role”. The Siebel service owner account must be defined or available on each applicable server machine: on the Siebel Gateway Name Server. 2009 45/212 [Christophe Menichetti . you need to create to manage the Siebel installation. The Siebel Enterprise Server requires that you create a standard UNIX system user account. NOTE: In our case. This user is the siebel administrator user and usually owns the siebel application.Europe Siebel IBM Support Center Montpellier – PSSC Setting permissions and users The following section is dealing with the users. To finish. You can obviously change the name of user and/or group © Copyright IBM Corporation. on each Siebel Server in the Enterprise. all Siebel Servers except Siebel Database server are running on the same machine For instance.

Europe Siebel IBM Support Center Montpellier – PSSC 1. Go to smitty menu 2. 2009 46/212 [Christophe Menichetti . Go to “add a group” option 3. Create a group 4. Execute the same thing for “siebel” group © Copyright IBM Corporation.

2009 47/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 5. Create a user © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC 6.properties. [ACTION] Please check if this directory is created and if your user has the rights to write to this directory © Copyright IBM Corporation. If you don’t create it. Verify that all users you created belong to the groups you created 7. you will receive the following error message during the installation / ! / ERROR / ! / You may face the following issue during the Siebel code installation: Install cannot continue because the user is not able to write to /var/adm/siebel. 2009 48/212 [Christophe Menichetti . SO you need to create it and grant write permissions for siebel user. create grant write permissions on /var/adm/siebel for siebel users This directory is mandatory for vpd.

and Siebel Configuration Wizards all require the use of temporary disk space while operating. 2009 49/212 [Christophe Menichetti . Set these variables the same: to a valid existing directory that contains adequate space. Disk space required varies by platform. For instance: /siebel / siebelfs 7-10 GB 2-3 GB © Copyright IBM Corporation. Managing Disk space for Siebel Installation You need to create a directory for Siebel installation and a directory for the Siebel file system. the Siebel Image Creator utility. The location of temporary directories is specified using the TEMP and TMP environment variables.Europe Siebel IBM Support Center Montpellier – PSSC Managing Temporary Disk space required by Siebel installers Siebel installer programs (for server-based software).

2009 50/212 [Christophe Menichetti . flags. directory names. © Copyright IBM Corporation. but you are strongly advised to respect these naming and convention rules to succeed in Siebel installation Siebel Enterprise Server naming conventions File and Directory Naming Conventions Use lowercase for all file names. The following rules are based on Siebel Rules ATTENTION: it could look like non important topic. parameters. unless you are instructed otherwise. path names. and command line commands.Europe Siebel IBM Support Center Montpellier – PSSC Siebel Naming and Conventions This section describes conventions to follow when planning names for the Siebel Enterprise Server and Siebel Server instances.

The installers for the Enterprise Server components install into the top-level directory /siebel by default. such as /siebel/siebsrvr for Siebel Server $SIEBEL_HOME: The installation or root directory for Siebel Business Applications software in general. such as the siebel_server script. By default.Europe Siebel IBM Support Center Montpellier – PSSC This guide uses the following variable-naming conventions to refer to the installation directories either created by the installers or to which users navigate to access files and executable programs. By default. this refers to the main directory in which software for each Siebel Enterprise Server component has been installed. By default. or of a specific module such as the Siebel Gateway Name Server or the Siebel Server— depending on the context. NOTE: $SIEBEL_ROOT may also represent the value of the SIEBEL_ROOT environment variable. By default. $SIEBEL_GATEWAY_ROOT: The installation or root directory for Siebel Gateway Name Server. © Copyright IBM Corporation. though the actual directory where you install is likely to be different. it is installed in /siebel/siebsrvr $SIEBEL_SERVER_ROOT: This term is sometimes used within executable programs. which usually corresponds to a module-specific installation directory. Many scripts contain variables with this name. it is installed in /siebel/gtwysrvr DBSRVR_ROOT: The directory into which you install the Siebel Database Configuration Utilities (formerly referred to as the Siebel Database Server). its meaning is most often derived from the context $SIEBSRVR_ROOT: The installation or root directory for Siebel Server. these utilities are installed in /siebel/dbsrvr (on a Siebel Server machine) SWSE_ROOT: The directory into which you install the Siebel Web Server Extension (SWSE). this directory is what $SIEBEL_ROOT represents in this book. it is installed in /siebel/sweapp. $SIEBEL_ROOT: Generally. 2009 51/212 [Christophe Menichetti . Generally. such as /export/home/siebel. as a synonym for $SIEBEL_HOME.

1. > su . You specify this location during configuration. A primary Siebel File System directory must be created before you configure the Siebel Enterprise. that is networkaccessible to the Siebel Server and that can store files such as attachments for use by Siebel applications. but it won’t be the case in a lot of other situations. 2009 52/212 [Christophe Menichetti .siebel > cd /home/sadmin/SBA811 > mkdir siebelfs > ls -lrt © Copyright IBM Corporation. The user running the Siebel Configuration Wizard must have write permission in this directory. We are going to create File System This File System is hosting on the same machine as Siebel Servers are running.Europe Siebel IBM Support Center Montpellier – PSSC Creating the Siebel File System The Siebel File System is a shared directory. or set of directories. So no need for shared directory in our case. Siebel File System directories may optionally exist on separate devices or partitions.

To do that. Determine your kernel bit mode (32 or 64 bit) In aixterm console > bootinfo-K > 64 2.5 and above. Download right JDK with the following web site link http://www-128.com/developerworks/java/jdk/aix/service. 2009 53/212 [Christophe Menichetti . follow the steps below: 1.ibm.Europe Siebel IBM Support Center Montpellier – PSSC Installing Java Runtime Environment You need to install Java JRE 1.html In our case it is: Select the following items © Copyright IBM Corporation.

2009 54/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

sdk.Europe Siebel IBM Support Center Montpellier – PSSC 3. Create the AIX table of Content for installation > inutoc . 2009 55/212 [Christophe Menichetti .tar 4. 5. Execute smitty utility to install JDK > smitty installp © Copyright IBM Corporation. Untar your tar file downloaded in your target machine (in any directories) > tar –xvf Java5_64.

” To select the current Directory 7. Enter “.Europe Siebel IBM Support Center Montpellier – PSSC 6. Do NOT forget to accept automatically license agreement © Copyright IBM Corporation. Enter F4 to list all software available to be installed 8. 2009 56/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC 9. At the end status will be OK At the end you need to execute the following command to check if your Installation succeeds > java -version If you don’t get this result. 2009 57/212 [Christophe Menichetti . think about changing your path! © Copyright IBM Corporation.

oracle. Go to Oracle Database products on AIX platform © Copyright IBM Corporation. Go to: http://edelivery. In other words.1.Europe Siebel IBM Support Center Montpellier – PSSC Creating and Configuring the Database Downloading Steps Execute the following steps in order to download Oracle Database version 11.6 on AIX platform.0. the DB will run on Power 64 bits platform 1.com/ 2. 2009 58/212 [Christophe Menichetti . ATTENTION: You should keep in mind that the DB server will be hosted on System p running on AIX.

Download Oracle DVD files (from 1 to 6) © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC 3. 2009 59/212 [Christophe Menichetti . Select Oracle Database 11gR1 4.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 60/212 [Christophe Menichetti .

2009 61/212 [Christophe Menichetti . Oracle and so on) © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC Save the files to your location storing application code (Siebel.

We assume that you are skilled to install all Database components. It is just a reminder since it is a mandatory step in Siebel installation. To reader attention. please do not hesitate to contact your db administrator or refer to Oracle documentation © Copyright IBM Corporation. If it is not the case. you can visit Oracle official web sites. If you are facing any issues.Europe Siebel IBM Support Center Montpellier – PSSC Installing Database Software This section is not describing Oracle DB installation steps. You need DBA help to perform the RDBMS installation. 2009 62/212 [Christophe Menichetti . the 2 high level steps are: ATTENTION: We do NOT describe any database installation steps or any client installation steps.

Switch to oracle user > su . please contact your db administrator or refer to Oracle documentation. you need to test your connectivity. Launch sqlplus utility to connect to the database The name of our database service is DB811 > sqlplus sadmin/sadmin@DB811 © Copyright IBM Corporation. To install Oracle 11gR1 client on Siebel machine.Europe Siebel IBM Support Center Montpellier – PSSC Installing Database Client for the connectivity You need to install a database client to allow your Siebel Servers (here all Siebel Servers and components are installed on the same machine) to connect to the database.oracle 2. Once you have installed the client (for the connectivity between application tier and database tier). Hereafter the steps to test connectivity: 1. 2009 63/212 [Christophe Menichetti .

Execute Select statement to test the connectivity © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC 3. 2009 64/212 [Christophe Menichetti .

You install Database Configuration Utilities with the first installed Siebel Server. 2009 65/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Siebel Application Implementation Preamble The following presents a simplified view of the installation and configuration tasks when there is no existing Siebel Database. in order to provide authentication for access to the Siebel Gateway Name Server. © Copyright IBM Corporation. OUR SCENARIO. (Configuring and deploying this Siebel Server is optional.) The following presents a simplified view of the installation and configuration tasks when you have an existing Siebel Database. You install Database Configuration Utilities and the first Siebel Server on the same machine where you installed Siebel Gateway Name Server. A Siebel Database must exist before you can configure the Siebel Server. as in a new deployment.

Europe Siebel IBM Support Center

Montpellier – PSSC

Siebel Enterprise Servers installation
To extract Siebel component code source you want to install, use the following java command: Jar –xvf <yourfile.jar>

Go to <yourcodelocation>/AIX/Server/Siebel_Enterprise_Server

ATTENTION: Execute the installation as sadmin or siebel user. You should just keep the same user during the whole document for Siebel stuffs.

> ./setupaix

© Copyright IBM Corporation, 2009

66/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

1. Click next

© Copyright IBM Corporation, 2009

67/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

2. Select your installation location

ATTENTION: You can select another location. In this case, be sure that your owner of installation (siebel) has the write permissions on your installation location

3. Select Siebel Components you want to install

© Copyright IBM Corporation, 2009

68/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

The Database Configuration Utilities must be installed with a Siebel Server or on the same machine where a Siebel Server is already installed. In other words, you cannot install Database Configuration Utilities without Siebel Server on the same machine. This procedure generally assumes you are installing a new instance of Siebel Enterprise Server. Enterprise Server components you do not install now can be installed later. Components that have already been installed for this instance are unavailable for selection. If you install more than one Siebel Enterprise Server component at once, the installer prompts you for the installation parameters of each component individually. Configuration Wizards are launched automatically in sequential order. If you cancel configuration, run the Configuration Wizards later to configure all components in the correct sequence.

© Copyright IBM Corporation, 2009

69/212

[Christophe Menichetti

for a new deployment you must cancel the Configuration Wizard after it launches automatically. You can configure at again after you have installed the Siebel Database © Copyright IBM Corporation. 2009 70/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC If you install the Siebel Server.

Select your language © Copyright IBM Corporation. 2009 71/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 4. Select typical installation 5.

Europe Siebel IBM Support Center Montpellier – PSSC 6. Read the summary and click next © Copyright IBM Corporation. 2009 72/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC NOTE: You can configure your gateway and Siebel Enterprise after installing all Siebel Enterprise components. We will configure later © Copyright IBM Corporation. on “exit configuration” without any problems. Exit the configuration. Refer you to Siebel official documentation to configure after installation 7. When prompted. So you can click at this step. 2009 73/212 [Christophe Menichetti .

Finish the installation © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC You need twice to exit the configuration wizard 8. 2009 74/212 [Christophe Menichetti .

txt Then you need to check the arborescence of the gateway server: > cd gtwysrvr > ls © Copyright IBM Corporation.txt at the root directory. To do that. please check the log directory of each Siebel component and check the arborescence of each Siebel directory. Please. review the log. 2009 75/212 [Christophe Menichetti . to check if there is any error > vi log. first.Europe Siebel IBM Support Center Montpellier – PSSC Reviewing the Siebel Enterprise Servers installation At the end of the installation. it is strongly recommended to check if everything was going well.

2009 76/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC The same for the siebel server: > cd siebsrvr > ls The same for the database server > cd dbsrvr > ls © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC Siebel Enterprise Servers Configuration After you install one or more Siebel Enterprise Server components. 2009 77/212 [Christophe Menichetti . Some Configuration Wizard tasks can be run multiple times. the syntax is the following: > . the Siebel Configuration Wizard launches automatically so you can perform tasks to configure the components you installed. the table with the model file related to each siebel components: © Copyright IBM Corporation. you can exit the Configuration Wizard and configure these components later. Optionally. To launch configuration wizard./ssincfgw -args LANG=language MODE=mode MODEL_FILE=model_file Hereafter. while others must be run only once.

x of Siebel Business Applications introduces authentication for Siebel Gateway Name Server. The key impact of this feature on the installation and configuration process is that the Siebel Database must exist or must be installed before you can configure the Siebel Server. Some installation requirements also stem from this configuration requirement. Database authentication is assumed by default.1. 2009 78/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC ATTENTION: Release 8. This feature is enforced for the Siebel Server Configuration Wizard and for other Siebel Enterprise Server configuration tasks performed after the initial configuration of the Gateway Name Server and Siebel Enterprise. Please DO NOT FORGET to configure Siebel server after configuring your Siebel Database! © Copyright IBM Corporation.

First./cfgenv. source the configuration env file to set up your environment correctly before configuring > . Go to bin directory to launch the wizard with the right model file > .sh 10. 2009 79/212 [Christophe Menichetti . .Europe Siebel IBM Support Center Montpellier – PSSC Configuring the gateway server and the Siebel Enterprise 9./admin/enterprise_console../ssincfgw –args lang=enu model_file=.scm © Copyright IBM Corporation.

2009 80/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Offline mode: Offline mode saves your configuration into an XML response file. wizards for configuring Siebel Enterprise Server components connect directly to the Siebel Gateway Name Server (for products that also support offline mode).xml Siebel Server Configuration Wizard = default_siebel_server. which you can execute later using execute mode.xml SWSE Configuration Wizard = default_swse_server. In live mode.Europe Siebel IBM Support Center Montpellier – PSSC Live mode: Live mode is the default. 2009 81/212 [Christophe Menichetti .xml ❏ ❏ ❏ © Copyright IBM Corporation. In offline mode. you are prompted to save a configuration response file with one of the following default file names (derived from the model file names): Siebel Configuration Wizard (Enterprise Configuration) = default_enterprise_console.

2009 82/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 11. First Configure the Siebel Gateway Server © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 83/212 [Christophe Menichetti .

2009 84/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Then configure your Siebel Enterprise © Copyright IBM Corporation. 2009 85/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 12.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 86/212 [Christophe Menichetti .

2009 87/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC NOTE: Keep all the following information in mind. such as enterprise name. table owner and connect string © Copyright IBM Corporation. 2009 88/212 [Christophe Menichetti .

2009 89/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 90/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 91/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 92/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 93/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC 13. Now. we are going to configure the siebel web server logical profile © Copyright IBM Corporation. 2009 94/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 95/212 [Christophe Menichetti .

2009 96/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 14. setting all information needed The profile will be saved into the following directory: © Copyright IBM Corporation. We are going to create the siebel web server profile.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 97/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 98/212 [Christophe Menichetti .

2009 99/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 100/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 101/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 102/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 103/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC 15. 2009 104/212 [Christophe Menichetti . Exit the configuration wizard © Copyright IBM Corporation.

The Siebel Server installation program automatically creates an ODBC system data source name (DSN) that it uses to connect to the Siebel Database on the RDBMS.) Mandatory Preliminary steps As we need to configure the Siebel Database before configuring any Siebel servers. and periodically synchronize with the Siebel Database through the Siebel Remote components on the Siebel Server. The following steps are mandatory to get the odbc connection working well ! © Copyright IBM Corporation. Siebel Tools clients. (Siebel Mobile Web Clients download a subset of the server data to use locally. to update both the local database and the Siebel Database. The Siebel Database on the RDBMS stores the data used by Siebel Business Applications.odbc.the . Siebel Server components (particularly Application Object Managers supporting Siebel Web Clients). and Siebel Developer Web Clients connect directly to the Siebel Database and make changes in real time. ATTENTION: the Siebel DB configuration will use odbc connection to connect to your Oracle DB.Europe Siebel IBM Support Center Montpellier – PSSC Configuring the Siebel Database This section assumes a lot database tasks already performed (more secure if done by administrator DB). To be able to configure correctly our Siebel DB we need to check if odbc connection is working well.ini configuration file 2.And the odbcsql executable file. The odbc connection works with: 1. 2009 105/212 [Christophe Menichetti . we must execute some mandatory steps to succeed in configuring the Siebel Database.

© Copyright IBM Corporation.ini file from gtwysrvr/sys directory to siebsrvr/sys directory Copy the siebenv. 2009 106/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Steps to follow to succeed in using odbc connection from siebel server directory: Copy the odbc.sh file gtwysrvr directory to siebsrvr directory Substitute in both files “gtwysrvr” by “siebsrvr” in all paths.

2009 107/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 108/212 [Christophe Menichetti .

sh > cd /bin > odbcsql /u SADMIN /p SADMIN /s SBA81_DSN © Copyright IBM Corporation.sh file and then execute odbcsql executable: > .Europe Siebel IBM Support Center Montpellier – PSSC Source the siebenv. . 2009 109/212 [Christophe Menichetti ./siebenv.

If you want another logon. Siebel administrator account (default: SADMIN). and the role sse_role. your DBA must review and modify (if necessary) the grantusr. 2009 110/212 [Christophe Menichetti . The default user name and password for the logon are listed in the grantusr. Creating Table Owner and Administrator accounts Before configuring the Siebel Database. edit the grantusr.sql script against your Siebel Database to create the Siebel table owner (default: SIEBEL). and grant them the appropriate privileges.sql script. LDAPUSER account. These files are accessed when you run the Database Configuration Wizard and the Siebel Upgrade Wizard in order to configure the Siebel Database on the RDBMS. see your Oracle Database documentation. The administrator must then execute the grantusr.sql script performs the following functions: ■ creates the role sse_role and grants create session privilege to this role.Europe Siebel IBM Support Center Montpellier – PSSC About Siebel Database Configuration Utilities The Database Configuration Utilities (formerly called the Siebel Database Server) refers to a set of files that you install on a Siebel Server machine using the Siebel Enterprise Server installer. For instructions. ■ creates the user SIEBEL (the Siebel table owner) and grants other appropriate privileges to SIEBEL. ■ creates the users SADMIN (the Siebel administrator) and LDAPUSER and grants the role sse_role to them.sql script and change all the references to your preferred name.sql script. The grantusr. © Copyright IBM Corporation. Keep in mind that the length and allowable characters for the login ID and password depend on the rules of your underlying RDBMS platform.

be aware of your Oracle tablespace and index tablespace you desire to put your Siebel data. the grantusr.Europe Siebel IBM Support Center Montpellier – PSSC Go to <siebel_home>/dbsrvr/oracle > cd /siebel/dbsrvr/oracle Edit “grantusr. 2009 111/212 [Christophe Menichetti .sql script contains variables about DB tablespaces. You will be prompted to provide the names of tablespace and index tablespace to be used to store Siebel data and indexes. © Copyright IBM Corporation. As you can see into the following screenshot.sql” script to check up the script NOTE: Please.

2009 112/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

sql. the DBA must copy the following command in the script. so it is defined once for each table space in your Siebel Database: alter user SIEBEL quota unlimited on table_space_name. 2009 113/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Then execute sqlplus tool to be connected to the remote database and execute the script against the database Before executing grantusr. > sqlplus system/system@DB811 © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC SQL> @.sql © Copyright IBM Corporation./grantusr. 2009 114/212 [Christophe Menichetti .

2009 115/212 [Christophe Menichetti . Launch the Database server configuration > . Go to siebel server directory 2. and installs views. It also assumes that you have already installed the Database Configuration Utilities on the same machine on a Siebel Server machine. 1. packages. ■ Inserts Siebel seed data specific to your database. the utility performs several tasks within the database instance you created: ■ Creates the Siebel schema (tables and indexes) in a specified table space. and procedures for your database./admin/dbsrvr../ssincfgw –args MODEL_FILE=.scm © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC Performing the database configuration When you choose Install Database from the Siebel Database Operation screen in the Database Configuration Wizard. NOTE: This chapter assumes that you have already created the database instance. and in the same top-level installation directory all Siebel Enterprise components. ■ Sets system preferences.

2009 116/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 117/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 118/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

You need to be sure you are working with new Siebel DB instance before installing the Siebel Data. 2009 119/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC ATTENTION: Please be aware of the 2 FOLLOWING WARNING MESSAGE before applying them. You need to have applied it before clicking next. The first one is dealing with new instance of Siebel database. The second one is dealing with the grantusr. So please think about it before clicking on the next button © Copyright IBM Corporation.sql script.

2009 120/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 121/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 122/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 123/212 [Christophe Menichetti .

Please refer to the later section about license keys if you want to enter it right now. © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC ATTENTION: Obviously. We decided to enter these keys later using Siebel Tools later. 2009 124/212 [Christophe Menichetti . you can decide to enter the licence keys right now.

2009 125/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Exit the configuration wizard © Copyright IBM Corporation. 2009 126/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 3.

Europe Siebel IBM Support Center Montpellier – PSSC 4. result of the previous configuration © Copyright IBM Corporation. you can find “master_install. 2009 127/212 [Christophe Menichetti .ucf” file. At the end of the configuration wizard.

it is totally normal! After few minutes. 2009 128/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 5. you will see the following screens: © Copyright IBM Corporation.ucf Don’t worry if you are waiting quite a while. Then you need to execute upgrade wizard to apply database configuration > ./srvrupgwiz /m master_install.

2009 129/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 130/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

where the object managers will run on.Europe Siebel IBM Support Center Montpellier – PSSC Siebel Servers Configuration Now we are going to configure the Siebel servers. 2009 131/212 [Christophe Menichetti . First. Many branching of the wizard tasks are possible.sh © Copyright IBM Corporation. . Configuring the Siebel server(s) 1. The sequence of items listed in the table may not correspond to actual wizard tasks./cfgenv. source the configuration env file to set up your environment correctly before configuring > . Which screens and items display depends on prior selections. Wizard defaults in some cases also depend on prior selections. The Siebel servers symbolise your business logic.

/ssincfgw –args lang=enu model_file=./admin/siebel_server. 2009 132/212 [Christophe Menichetti ..scm © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC 2. Now we are going to configure your siebel server > .

Europe Siebel IBM Support Center Montpellier – PSSC NOTE: Keep all the following information in mind. such as siebel server name in the siebel enterprise © Copyright IBM Corporation. 2009 133/212 [Christophe Menichetti .

Wizard defaults in some cases also depend on prior selections. © Copyright IBM Corporation. The sequence of items listed in the table may not correspond to actual wizard tasks. Many branching of the wizard tasks are possible. 2009 134/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC NOTE: Which screens and items display depends on prior selections.

2009 135/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Check if you enter the right credentials (upper case.If it is ok. using sqlplus tool 2. lower case) 3.Europe Siebel IBM Support Center Montpellier – PSSC / ! / ERROR / ! / You can not continue the wizard actions due to error of communication with the Siebel gateway. please ensure that the LIBPATH environment variable contains the oracle lib32 in the path (in first position) © Copyright IBM Corporation. The message error indicating the impossibility of checking credentials with the Siebel gateway [ACTION] 1.Check if you can connect the siebel DB. 2009 136/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC > export LIBPATH=/home/grid/rdbms10gr2/lib32:$LIBPATH © Copyright IBM Corporation. 2009 137/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 138/212 [Christophe Menichetti .

2009 139/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 140/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 141/212 [Christophe Menichetti .

2009 142/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 143/212 [Christophe Menichetti . . you must make sure that the Siebel Gateway Name Server is started when you: .Create and configure the Siebel Enterprise. Verifying if the gateway server is started If. during configuration. Execute the following command to be sure.Operate any of the Siebel Business Applications. . You must see a “siebsvc” process like that Ps –ef | grep siebel © Copyright IBM Corporation. you selected manual start for the Siebel Gateway Name Server.Europe Siebel IBM Support Center Montpellier – PSSC Reviewing the Siebel Enterprise Configuration Perform the following steps to be sure that your Siebel Enterprise Installation is correct.Configure a new Siebel Server.

.sh” file to setup Siebel environment variables Go to ./bin start_server ALL © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC Start the Siebel server To start Siebel server: 1234Go to <siebel_home>/siebsrvr Execute “siebenv./siebenv.sh cd . 2009 144/212 [Christophe Menichetti ./bin directory Execute “start_server” command cd /siebel/siebsrvr .

HP-UX. 2009 145/212 [Christophe Menichetti . Web server-based Lightweight Directory Access Protocol (LDAP) authentication protection through an LDAP module.apache.x and certain Windows operating systems. Dynamic content generation with FastCGI. Go to internal IBM web site © Copyright IBM Corporation. Linux. IBM HTTP Server can be remotely administered and configured using the WebSphere administrative console: • • • • • • Support for Secure Sockets Layer (SSL) connections. IBM HTTP Server runs on AIX.org). Solaris. Fast Response Cache Accelerator (FRCA) is available for AIX 5. Administration Server helps to administer and configure IHS servers. developed by the Apache Software Foundation. It significantly improves HTTP Server performance when serving static content such as HTML files or image files. Windows and z/OS 1.Europe Siebel IBM Support Center Montpellier – PSSC Siebel Web Server Extension Installation IBM HTTP Server Download IBM HTTP Server is based on the Apache HTTP Server (httpd.

Europe Siebel IBM Support Center Montpellier – PSSC 2. Search for C95CBML part 3. Go to web sphere section © Copyright IBM Corporation. 2009 146/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 147/212 [Christophe Menichetti .

© Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC IBM HTTP Server installation Download IHS 6. Steps to install IBM HTTP Server NOTE: we are going to install it as root. You can do it as siebel. the SWSE user.1 and then execute the run installer wizard: 1. 2009 148/212 [Christophe Menichetti .

2009 149/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 150/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Specify the same 8080 port as the one you specified during the SWSE logical profile configuration © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 151/212 [Christophe Menichetti .

2009 152/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 153/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 154/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

please check if everything was going well. please follow the following procedures: 1. To do that. Start IHS processes > cd /usr/IBM/HTTPServer/bin > apachectl start © Copyright IBM Corporation. 2009 155/212 [Christophe Menichetti . Chech if HIS processes are running > Ps –ef | grep HTTP 2.Europe Siebel IBM Support Center Montpellier – PSSC Reviewing the HTTP Server installation After HTTP server installation.

2009 156/212 [Christophe Menichetti . 8080 port is not mandatory at all. This port must be not already used and must be the same into IHS configuration and SWSE configuration © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC 3. Go to the URL: http://<yourmachine>:8080 NOTE: You can manage the HTTP server port as you want. You just need to be sure to be coherent when you select a HTTP port.

The Siebel Business Applications are a family of Webbased applications that users access through a standard Web browser. Siebel Web Server Extension (SWSE) enables communication between Siebel Web Clients and Siebel Servers.Europe Siebel IBM Support Center Montpellier – PSSC SWSE installation We are going to install Siebel Web Server Extension. 2009 157/212 [Christophe Menichetti . The installation program sets up the Siebel directory structures and copies required files and components to the target location on the Web server. ATTENTION: Do not forget to unset any Siebel environment variable before installing SWSE component © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC Navigate to your Siebel Web Server Extension code your have downloaded previously cd <SWSE_distrib_dir> 1./setupaix © Copyright IBM Corporation. launch the SWSE install wizard . To install SWSE component. 2009 158/212 [Christophe Menichetti .

2009 159/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 160/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 2. To install a new instance © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 161/212 [Christophe Menichetti .

2009 162/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

We are going to apply the SWSE logical profile just after (next section) © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC Exit the wizard. 2009 163/212 [Christophe Menichetti .

2009 164/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

You would also have installed the Siebel Database using the Database Configuration Wizard. SWSE logical profile. Siebel Enterprise. Running this wizard assumes that you have performed all prerequisite configuration tasks: Configuring the Siebel Gateway Name Server. after SWSE installation. After you install SWSE. 2009 165/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Configuring SWSE Running the SWSE Configuration Wizard is done on each Siebel Web Server Extension (SWSE) instance. and Siebel Server. © Copyright IBM Corporation. you run the SWSE Configuration Wizard to apply the SWSE logical profile you previously created.

cfg created following your SWSE logical profile © Copyright IBM Corporation. The logical profile stores settings that typically would apply to multiple SWSE installations. Configuring a New Siebel Web Server Extension Logical Profile: it creates and saves an SWSE logical profile in a location you designate. The logical profile also includes editable files that will automatically create the Siebel application virtual directories on the Web server when you apply the SWSE logical profile. This task updates the eapps. 2009 166/212 [Christophe Menichetti . When you configure an installed instance of SWSE. you must be sure to have performed Siebel Configuration Wizard tasks for configuring the Siebel Gateway Name Server and the Siebel Enterprise. you need to launch again the Gateway Configuration Wizard.Europe Siebel IBM Support Center Montpellier – PSSC Creating SWSE Logical Profile (if not already done) This step is provided by the Gateway Configuration Wizard. First. It also creates the virtual directories NOTE: The best way to check if you have already configured your SWSE logical profile is to check if eapps. you apply an SWSE logical profile.cfg is created in gateway/admin/Webserver directory You can see eapps.cfg file on the SWSE with settings from the SWSE logical profile and other settings specific to this SWSE instance. Please refer you to the previous section dealing about gateway configuration. If you have not yet done that.

/ssincfgw –args MODEL_FILE=./admin/swse_server_sia. you need to setup the right environment variables 2.Europe Siebel IBM Support Center Montpellier – PSSC Applying SWSE Logical Profile To setup Siebel Web Server Extension plug-in into IBM HTTP server.cfg file on the SWSE with settings from the SWSE logical profile and other settings specific to this SWSE instance.scm © Copyright IBM Corporation. Then you can launch SWSE configuration wizard Into <SWSE_home>bin . This task updates the eapps. It also creates the virtual directories into the web server instance (here IHS). we need to apply our SWSE logical profile previously created.. 2009 167/212 [Christophe Menichetti . First. Go to the SWSE location (the directory where you previously installed the SWSE code) 1.

2009 168/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

In this case you need to click other check boxes and to do some other tasks according to your load balancing strategy.Europe Siebel IBM Support Center Montpellier – PSSC ATTENTION: Be careful. tasks and configuration can differ © Copyright IBM Corporation. According to the path you follow. You can deploy your Siebel with a load balancing strategy. Our document is showing one path among the multiple possible paths to install Siebel. 2009 169/212 [Christophe Menichetti . We are going to select “single server” deployment as load balancing strategy.

2009 170/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC Select the gateway directory containing the SWSE logical profile to apply Enter the path of the IBM HTTP Server location © Copyright IBM Corporation. 2009 171/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC NOTE: We strongly recommend letting unchecked the following box © Copyright IBM Corporation. 2009 172/212 [Christophe Menichetti .

2009 173/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

2009 174/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

. the error source is setting Mime type problem > cd . Depending on the content of your log into log directory. 2009 175/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC / ! / ERROR / ! / Execution failed when you are applying the SWSE logical profile./log > vi <log> © Copyright IBM Corporation.

2009 176/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC [ACTION] You should have the same user for SWSE and for the third party web server. If it is not the case. you need to be sure that your Siebel user using the SWSE can access your web server and all of web server directories and sub directories. > su – root > cd /usr > chmod –R a+rwx IBM © Copyright IBM Corporation.

2009 177/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

language represents languages you have installed. such as ENU for U. © Copyright IBM Corporation. English. Then we will configure the web server. Some of these folders are not created until the first login.cfg configuration file. So first. 2009 178/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Post installation tasks The post installation tasks for SWSE are mainly composed by reviewing the installation and configuring the web server itself. we are going to review the physical directories created during installation of the Siebel Web Server Extension (SWSE) on the Web server host to familiarize yourself with the locations of files such as the eapps. In the list.S. 1. Reviewing the web server installation The following list shows some of the physical directories and files created after you install the SWSE on the Web server.

2009 179/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 2.conf in <IHS_home>/conf directory and edit it Please enter the following parameters © Copyright IBM Corporation. Configuring the web server Go to httpd.

conf in <IHS_home>/conf directory and verify if virtual directories have been created © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC 3. Verifying virtual directories in your Web server Edit again httpd. 2009 180/212 [Christophe Menichetti .

Restart the web server NOTE: You can modify other IHS parameters. Execute the following command: © Copyright IBM Corporation. 2009 181/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 4. Please review Siebel documentation to be sure of needed and mandatory modification. In any case. you must restart your web server to apply the modification Go to IHS/bin directory into your IBM HTTP Server (IHS) location.

/apachectl stop > ./apachectl start © Copyright IBM Corporation. 2009 182/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC > .

com/ Please follow the following steps: 1-you need to click on Siebel link © Copyright IBM Corporation. 2009 183/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Siebel CRM Licence Keys Siebel CRM licence keys download To find out the Siebel CRM licenses you need to navigate to the following url: http://licensecodes.oracle.

Please select the link “new implementation of Siebel 8. 2009 184/212 [Christophe Menichetti .1” © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC 2.

Then select your Siebel Application type © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC 3. 2009 185/212 [Christophe Menichetti .

2009 186/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

you will find the licences you need to apply (refer to the next section) © Copyright IBM Corporation. 2009 187/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 4.For instance. select licences for Employee applications Hereby.

2009 188/212 [Christophe Menichetti . Using Siebel Tools and other configuration tools that are part of a Siebel solution. Some of the configuration tools are accessed through the Siebel applications. Web application development environment designed to meet the customization needs of sales. is a separate product with its own user interface.Europe Siebel IBM Support Center Montpellier – PSSC Downloading Siebel Tools Siebel Tools is an integrated environment for configuring all aspects of a Siebel application so that a single configuration can be: (1) Deployed across HTML clients. Siebel Tools is not a programming environment—it is a declarative application configuration tool. (3) Easily maintained. Siebel Tools is a powerful object-oriented. (2) Used to support multiple Siebel applications and languages. however. (4) Automatically upgraded to future Siebel product releases. (2) Object List Editor Window -Shows the detail about individual objects in the Siebel repository.Employs a hierarchical tree-structure user interface (similar to that of the Microsoft Windows Explorer) to allow you to browse the object types that are stored in the Siebel Repository. marketing and customer service information system deployments. Standard Siebel applications provide a core set of object definitions that one can use as a basis for their tailored application. and database administrators can customize a standard Siebel application without modifying source code or SQL. Siebel Tools. © Copyright IBM Corporation. Siebel application developers. Navigation in Siebel Tools is done mainly in two windows: (1) Object Explorer window . system administrators.

Europe Siebel IBM Support Center Montpellier – PSSC Concepts: SRF (Siebel Repository File) o A subset of tables which contains the Siebel Objects definitions o It is edited using Siebel Tools SIF (Siebel Import File) o File to store some Siebel Object definitions o Used to import and export object definitions Check Out: o Overwrites local version of the project o Locks the project on the server and on the local repository Check In: o Copies a local version of the project for the server o Unlocks projects on the server • • • • ATTENTION: Siebel Tools runs ONLY on Windows Platform!!! 1. 2009 189/212 [Christophe Menichetti . Go to: http://edelivery.oracle.com/ © Copyright IBM Corporation.

Then you can select your language 3.Europe Siebel IBM Support Center Montpellier – PSSC 2. 2009 190/212 [Christophe Menichetti . Fill in questionnaire and don’t forget to check “agreement” boxes as following © Copyright IBM Corporation.

Select your Oracle product and your platform as following 5.Europe Siebel IBM Support Center Montpellier – PSSC 4. Select your specific product you are desiring © Copyright IBM Corporation. 2009 191/212 [Christophe Menichetti .

Europe Siebel IBM Support Center Montpellier – PSSC 6. Then download the Siebel Tools code for AIX © Copyright IBM Corporation. 2009 192/212 [Christophe Menichetti .

2009 193/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC Installing Siebel Tools Before installing Siebel Tools. 2009 194/212 [Christophe Menichetti . you need to “unzip” the zip files you downloaded and then you need to extract the right jar file to get the installation folder. Unzip this file Extract this file Go through the following path © Copyright IBM Corporation.

Europe Siebel IBM Support Center

Montpellier – PSSC

3. Execute the following executable file: oui.exe

© Copyright IBM Corporation, 2009

195/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

4. Click Next

© Copyright IBM Corporation, 2009

196/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

5. Select the Tools component

6. Go through the next screens

© Copyright IBM Corporation, 2009

197/212

[Christophe Menichetti

Europe Siebel IBM Support Center

Montpellier – PSSC

© Copyright IBM Corporation, 2009

198/212

[Christophe Menichetti

2009 199/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 7. Select Oracle as Siebel database © Copyright IBM Corporation. Select the language you desire to deploy 8.

Europe Siebel IBM Support Center Montpellier – PSSC 9. please review the previous pages of this document 10. Enter information related to Siebel filesystem © Copyright IBM Corporation. Enter information related to Siebel Database connection ATTENTION: If you are not sure about the info. 2009 200/212 [Christophe Menichetti .

2009 201/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

in our example case © Copyright IBM Corporation. 2009 202/212 [Christophe Menichetti . We are not using Siebel Remote.Europe Siebel IBM Support Center Montpellier – PSSC 11.

Europe Siebel IBM Support Center Montpellier – PSSC 12. Please. provide the right info related to your Siebel Enterprise © Copyright IBM Corporation. 2009 203/212 [Christophe Menichetti .

2009 204/212 [Christophe Menichetti . please review the previous pages of this document © Copyright IBM Corporation.Europe Siebel IBM Support Center Montpellier – PSSC ATTENTION: If you are not sure about the info.

2009 205/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.

Click on exit to complete the installation © Copyright IBM Corporation. 2009 206/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC 13.

please launch your Siebel tools. you need to apply them. 2009 207/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC Applying Siebel CRM licence keys Once you downloaded the right licence keys.Do not forget to connect to “server” data source © Copyright IBM Corporation.You can launch Siebel tools 2. 1. To do that.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 208/212 [Christophe Menichetti .

Since you are trying to connect to your siebel database.Europe Siebel IBM Support Center Montpellier – PSSC 3. you get the following error: it is the goal of our previous steps 4. 2009 209/212 [Christophe Menichetti .Now you can enter your licence keys © Copyright IBM Corporation.

Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation. 2009 210/212 [Christophe Menichetti .

swe © Copyright IBM Corporation.swe Example: http://10. Launch your favourite internet explorer.x.x. 2009 211/212 [Christophe Menichetti .x:8080/callcenter_enu/start. And enter the following URL: Htpp://<IP_your_machine>:<port_defined_previously>/callcenter_enu/start.Europe Siebel IBM Support Center Montpellier – PSSC Test your Siebel CRM Deployment Connecting to your Siebel Web Interface This step is the easiest step of this guide.

2009 212/212 [Christophe Menichetti .Europe Siebel IBM Support Center Montpellier – PSSC © Copyright IBM Corporation.