SAP Solution Manager Project Administration & Business Blueprint & related Reporting

Overview and Details

Active Global Support, SAP AG June 2009

Disclaimer

This presentation is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and services and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document.

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SAP Solution Manager supports the Design Phase by Project Administration and Business Blueprint

Requirement s

Design

Build

Test

Innovation Requirements

Prepare Project

Business Blueprint

To-Be Processes & Interfaces

Project Preparation
Supports you in defining your project roadmap and maintaining the time and resources (Team Members, Milestones) Delivers multiple roadmaps for a fast and efficient customer project (SAP Roadmaps; Customer defined Roadmaps) Ensures cross project standards (Keywords; Status Values, Document Templates)

Business Blueprint
Supports you scoping your in planning, defining and preparing project related activities centrally Visualizes your To-Be business processes and related technical objects in a hierarchical order Delivers high transparency on technical objects which has to be trained and will be are executed during the daily work
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Business Process Life-Cycle Reuse of Business Processes from Template to Solution
Business Process Life-Cycle supported by SAP Solution Manager From process templates, modeling, roll-out until reuse in SAP Solution Manager capabilities and upgrade or maintenance projects

Blueprint

*

Solution

* = Business Process Repository (Implementation content)
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Typical customer pain points where a project team can use the SAP Solution Manager

? ? ? ?
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Who is involved in the project? (For example: Does business reengineering require that the business process experts are involved with requirements and design?)

When have the deliverables to be generated? (For example: Deliverables across heterogeneous teams require templates to provide a common understanding on tasks and activities.)

What has to be done bz whom? (For example: Complex business teams require clear work lists and strong and transparent planning.)

How to control and report the progress of each phase?

Typical customer pain points in Detail

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Program Management

Who is involved in the project? (For example: Does business reengineering require that the business process experts are involved with requirements and design?) Assure transparency on your project organization !

Project Organization BUSINESS
Business Process Champion Key User

QUALITY MANAGEMENT Custom Development Test & Quality Team IT Infrastructure Team Business Process Operation SAP Technical Operations

IT
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Typical customer pain points in Detail

? “

When have the deliverables to be generated? (For example: Deliverables across heterogeneous teams require templates to provide a common understanding on tasks and activities.) Distribute the work to the right people easily!

Project Team

Dirk Jung Project Manager

Esther Jöhl Team Lead

Hans Maurer Business Process Expert

Anne Klein System Administrator

Preparation
May 01st, 2009

Lara Sommer Application Implementation

Kurt Maier Quality Manager

Requirement

Design

Build

Test

Deploy

June 01st, 2009

August 15th, 2009

October 20th, 2009

November 1st, 2009

Timeline

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Typical customer pain points in Detail

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What has to be done by whom? (For example: Complex business teams require clear work lists and strong and transparent planning.) Manage your project tasks, activities and milestones centrally!

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Typical customer pain points in Detail

? “

How to control and report the progress of each phase?

Report your project status fast, transparent and complete!

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Picture

The Project Preparation function enables you as project manager to initiate, plan, and prepare your project. You define your features of your project plan, agree on project standards, draw up a schedule and assemble the project team. You also define the implementation scope and plan for technical requirements and infrastructure.

Prepare your project in SAP Solution Manager
Innovation Requirements

Prepare Project

Business Blueprint

To-Be Processes & Interfaces

Innovation Requirements

Define your Project Type

Document the Project Charter

Define the Project Methodology

Define you Project Organization

Define the Project System Landscape

Define your Milestones

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Project Type
Select and display your project approach
Define your project type
Template Project Used to create a template for other projects Implementation Project Used for new system implementation Maintenance Project Used to maintain a customer solution with the Change Management capability Upgrade Project Used for technical and/or functional system upgrade Safeguarding Project Used to resolve a critical situation during the implementation or use of an SAP solution Optimization Project Used e.g. for service delivery to optimize the performance of business processes or a software solution

Project Manager…

Provide a solid basis for implementing your software successfully and running your project effectively

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SAP Solution Manager architecture
Manage you projects and solutions during the life-cycle
Project Phase

Design

Build

Test

Deploy

Operate

Optimize

Application stage

(New-) Implementation of SAP Solutions

Operations

Solution Maintenance

Implementation Project

Productive Solutions

Maintenance Project

Application stage

Upgrade of SAP Solutions

Upgrade Project

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Define Project
Assign General Data
Define general project data
Person responsible for the project Project language: Determines in which language the selected business content is displayed and stored Overall project status and time frame for plan and actual data

Project Manager…

Document the general project data to clarify responsibilities, language standards and timelines.

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Define Project
Documentation Types
Define document types
Project Manager… Create own document types and import template Change existing document types/templates
Global Doc Document Type automatically assigned to all projects or only to one project

Define document types to set project standards on the documents which will be created.

Several documents Determines whether more than one document of the documentation type can be attached to one structure item (e.g. one template for business blueprint per process) File extension Determines which editor to launch if no template is set Blueprint Will be used for blueprint generation

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Project Description
Create and assign your project description centrally
Project Description
provides a consistent presentation of information delivers a clear statement if project scope aligns stakeholders around the scope of a project formally gains stakeholders commitment to project

Project Manager…

Document the project scope clearly and provide this information centrally as basis for your project calculation on budget, time and resources

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Project Roadmap 1
Select or define your methodical framework for your project
Select / Maintain your project roadmap
use a SAP standard delivered roadmap or create your company specific roadmap to drive your project properly re-use the roadmap of your choice in all implementation and upgrade projects to reduce time, cost and risk

Project Manager…

Provide a clear project methodology to manage your project efficiently ontime and within budget Reduce ineffective template and document searches by providing accelerators and user specific work lists to your team
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Roadmaps
provides a methodical framework for projects via phases work packages – activities/ deliverables

tasks / methods

displays the navigation structure delivers milestones, services, topic descriptions, accelerators which are aligned to the roadmap structure

Project Roadmap 2 Manage your deliverables and project status easily
Example: Roadmap drill down to display all related information (e.g. work packages, activities/ deliverables; tasks / methods)

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People Involved 1 Manage your project team centrally
Assign your project resources in preparation for
allocating project team members to roadmap work packages, activities/ deliverables and tasks / methods assigning project role and maintaining authorizations to team members restricting authorization on node level reporting your project status

Project Manager…

Provide transparency and reduce your time and effort via a central maintained people management Provide transparency of project tasks and activities via work lists

Reallocate assigned roadmap work packages, activities/ deliverables and tasks / methods to new team members by replacing project team members centrally

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People Involved 2 Manage your team organization
Project Organization BUSINESS
Program Management Business Process Champion Key User

QUALITY MANAGEMENT Custom Development Test & Quality Team IT Infrastructure Team Business Process Operation SAP Technical Operations

IT

Maintained Project Team Members

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People Involved 3 Manage your project work packages
Assign team members to tasks and activities
Re-use team member information maintained on the overall project team member list Provide team members with individual work lists to increase your team efficiency Ease your monitoring of the current status of the project

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System Landscape - Maintain your planned systems landscape for a faster project start
Define your system landscape for a transparent system management
System Administrator.. logical components group together different systems with the same product release decoupling the logical and physical systems transparency across all projects readiness for process models documentation before system availability centrally changes transparent to all projects

Assure a quick project start without technical dependencies Decouple process model documentation and system availability Reduce the system complexity and provide a clear project system landscape
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System Landscape Maintain your planned systems
Example: Maintain your SAP CRM 2007 and SAP ERP 6.0 system in SAP Solution Manager to reduce the system complexity and provide a clear project system landscape

Customer System Landscape Environment

E*:800
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D*:800

Q*:800

P*:800

Milestones Reflect your project critical milestones
Assign the milestones to your Quality Gate Management in SAP Solution Manager
Project Manager… establish one single quality process via SAP Solution Manager transparency across application and technology stacks Detailed information on Quality Gate Management are provided via www.service.sap.com/ALM

Reflect your project critical milestones in your project as part of your defined Governance Process Reuse your milestones you defined in your Roadmap

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Project Status Get transparency and report your project status
Report your project preparation
Review the project key information (e.g. time, resources, status) centrally Create a project methodology overview to inform your project team regarding existing templates, accelerators Report your project status on project documents and statuses

Project Manager…

Report your project preparation and project methodology to your management

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Picture

The purpose of the Business Blueprint phase is to outline the current situation as defined in workshops so you can compile a Business Blueprint documenting the target state of the solution being implemented and the resultant requirements. The conceptual design draw up by the project team members therefore describes how your enterprise wants to map its business processes using SAP and non-SAP systems.

Prepare your Business Blueprint in SAP Solution Manager
Innovation Requirements

Prepare Project

Business Blueprint

To-Be Processes & Interfaces

Draw you conceptual design

Document you project as structure

Distribute the work to your team

Define how the processes run in the systems

Document the processes on business level

Assign the business team to the processes

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Business Blueprint Structure Items 1

Define/Maintain/Assign your structure item and use
Organizational units (e.g. Sales Group, Service Group, Billing Group) to document groups affected by the project in their daily work Master Data (e.g. Pricing Conditions, Cross Selling Data, Marketing Attributes) to document data which are related to the business processes Business Scenario on a three-level structure layer (Business Scenario, Business process, Process steps) and Business Scenario related Organizational unit and Master Data Interface Scenarios between logical components

Business Process Expert..

Draw your conceptual design for your project on a structured level

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Business Blueprint Structure Items 2
Example: Maintain Organizational Units, Master Data and Interfaces

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Business Blueprint Structure 1

Document your project as a structure based on Business scenarios, business processes and process steps
Business Process Expert..

Incorporate virtual levels (using name conventions and prefixes) if you need to work with additional levels Complete your scenario’s definition by linking or assigning master data and organizational units which shows how the company is organized Get a graphical display of your component-specific or crosscomponent scenario

Document your project as a structure based on business views

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Business Blueprint Structure 2 Start working
SAP Implementation content https://implementationcontent.sap.com/bpr

External documentation tool e.g. ARIS

Implementation Project

Customer documentation outside SAP Solution Manager
*)
Specifica tion for process XXX at my company End User Manual for process XXX at my company Technica l Specifica tion for program ABC

Solution Documentation Assistant www.service.sap.com/ALM --> Solution Documentation

*) Automatic upload available as connsulting offering
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Business Blueprint Structure 3 Business Maps versus the Business Process Repository
Business Maps will help you visualize, plan, and implement a comprehensive information technology solution. The Business Process Repository covers the process variants and the technical view of the processes. SAP BUSINESS MAPS
mapped to

BUSINESS PROCESS REPOSITORY *)
Sales Order Management

Web Analysis

Process Step 1 Process Step 2 …. Process Step n
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*) Contains solution-relevant implementation content delivered by SAP

Business Blueprint Structure 4
Scoping of a Customer Solution using Business Process Repository

Customer process based 100% on SAP content

Customer process based 75% on SAP content

Customer process based 0% on SAP content

SAP Solution Manager

Customer specific solution

SAP’s delivered implementation content (documentation, IMG assignment, test cases,...)

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Business Blueprint Structure Structure Levels – Example
Business Blueprint Structure
Business Scenario

Process Example
A business scenario is a set of processes that define a business task in a comprehensive and self-contained manner on a macro level A process is a set of logically related activities performed to achieve a defined business outcome

Demand Planning Sales Order Processing: Make/ Assembly To Order

Business Process

Process Step

Create Inquiry
VA11- Create inquiry VA12- Change inquiry VA13- Display inquiry VA15- List Inquiries V.03- List of incomplete inquiries

A process step is an elementary activity
performed to accomplish a process

Transaction

Process flow visualized by component view
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Process Administration
Distribute the work
Manage roles and responsibilities to define your business blueprint Assign Team Members to business process structure nodes (business scenario, business process or business process step) Provide team members with individual work lists

Team Lead ..

Create project member specific work packages Provide the work packages to your project members Get full project transparency

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Process Administration
Example: Work-list for Kurt Maier
Explanation: Kurt Maier is assigned to four business processes. All deliverables are planned for July 7th, 2009. One of them (post good receipt) is already in work.

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Technical Objects
Define how your business processes run in the systems
Reflect your defined processes on a technical level
Document which processes are executed in which system Document which standard or customer specific technical objects are executed to run the process in the daily business Assign business processes to the related logical component Start conducting the initial test Call assigned transactions, URLs and programs Navigate to the relevant application

Team Member ..

Define how your business processes run in SAP and Non SAP systems
*)

*) Restricted SAP Solution Manager functionalities for Non SAP systems

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Process Documentation
Document how your processes run on a business level
Define and describe processes on a business level (Purpose, Process Flow, Result, for instance) Access business scenario and business process documentation if you used predefined implementation content from Business Process Repository Create your project-specific documentation Reflect your actual scenarios and process documentation and include requirements, implementation options, and process flow Use your initial test perception to supply input for requirements regarding enhancements and customer developments (including interface definition, program developments and data transfer) Mark your documentation on Business Blueprint relevance for the final document

Team Member ..

Define and describe processes on a business level (Purpose, Process Flow, Result, for instance)

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End User Involved
Provide transparency of End Users who execute the process
Assign End Users affected by the project Get transparency on project affected Users (End User, Organizations or Job descriptions) Reuse the your End User assignments to distribute the elearning maps to them

Business Process Expert..

Provide transparency of End Users who execute the process

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Blueprint Status - Get transparency and report your Business Blueprint status to your management
Analyze administration information which supports focusing on specific data such as status of work lists or planned dates Analyze the assignments in the project structure which supports focusing on information on scenario, process and process step level

Team Lead ..

Report your business blueprint to identify time and task critical issues

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Picture

The Business Blueprint phase ends with a Business Blueprint sign-off. The Business Blueprint is frozen at a particular point and sign of by process owners and IT managers from individual departments.

Close your Business Blueprint
Innovation Requirements

Prepare Project

Business Blueprint

To-Be Processes & Interfaces

Lock the Blueprint

Assign the Related Documents

Create the Business Blueprint

To-Be Processes & Interfaces

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Project Status Get transparency and report your project status
Get your final approval for the Business Blueprint Lock the Business Blueprint phase centrally Prevent changes being made to Process structure Blueprint-relevant documents Administrative data Create your Business Blueprint document as an MS Word document

Project Manager…

End your Business Blueprint phase clearly

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Final Approval and Lock of the Business Blueprint
Get your final approval for the project documentation

Lock the Business Blueprint

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Customer benefits by using SAP Solution Manager for project administration and business blueprint!

“ “ “ “ “

Project Preparation function enable you as project manager to initiate, plan, and prepare your project! You manage your project by defining your project plan, agree on project standards, draw up a schedule and assemble the project team! You document the Business Blueprint as target state of the solution being implemented and the resultant requirements! Preconfigured implementation content and access to your real time data of your managed systems speed up your Business Blueprint creation!

You control and report the progress of each phase centrally!

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Customer benefits by using SAP Solution Manager for project administration and business blueprint! Project Administration and Business Blueprint via SAP Solution Manager!
Methodical framework
Deliverables
BUSINESS

Accelerators

Milestones

Services

Business Process Champion

Program Management

Key User

QUALITY MANAGEMENT

Custom Development

Test & Quality Team

Business Process Operation

SAP Technical Operations

Manage your team organization! Manage the project deliverables in time! Manage your project via one common Methodology! Manage your project transparent!

IT Infrastructure Team

IT

Project Team Dirk Jung Project Manager Anne Klein System Administrator Lara Sommer Application Implementation Kurt Maier Quality Manager

Preparation

May 01st, 2009

Re qu ir e m en t

Design

Build

Test

Deploy

June 01st, 2009

August 15th, 2009

October 20th, 2009

November 1st, 2009 Timeline

On source of information for your project configuration, development and test!
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Customer benefits by using SAP Solution Manager for project administration and business blueprint! Project Administration and Business Blueprint via SAP Solution Manager!
Methodical framework
Deliverables
BUSINESS

Accelerators

Milestones

Services

Business Process Champion

Program Management

Key User

QUALITY MANAGEMENT

Custom Development

Test & Quality Team

Business Process Operation

SAP Technical Operations

Manage your team organization! Manage the project deliverables in time! Manage your project via one common Methodology! Manage your project transparent!

IT Infrastructure Team

IT

Project Team Dirk Jung Project Manager Anne Klein System Administrator Lara Sommer Application Implementation Kurt Maier Quality Manager

Preparation

May 01st, 2009

Re qu ir e m en t

Design

Build

Test

Deploy

June 01st, 2009

August 15th, 2009

October 20th, 2009

November 1st, 2009 Timeline

On source of information for your project configuration, development and test!
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Customer benefits by using SAP Solution Manager for project administration and business blueprint! Project Administration and Business Blueprint via SAP Solution Manager!
Methodical framework
Deliverables Accelerators Single source of information
BUSINESS

Services Milestones Business Blueprint Central

Business Process Champion

Program Management

Key User

QUALITY MANAGEMENT

Customer System Landscape Environment
Custom Development Test & Quality Team Business Process Operation SAP Technical Operations

Manage your team organization!
Q*:800

IT Infrastructure Team

IT

Project Team

E*:800
Anne Klein System Administrator

D*:800
Lara Sommer Application Implementation Kurt Maier Quality Manager

Dirk Jung Project Manager

Manage the project deliverables in time!
P*:800

Preparation

May 01st, 2009

Re qu ir e m en t

Design

Build

Test

Deploy

June 01st, 2009

August 15th, 2009

October 20th, 2009

November 1st, 2009 Timeline

Manage your project via one common Methodology! Manage your project transparent!

On source of information for your project configuration, development and test!
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Business Blueprint as part of Solution Documentation in SAP Solution Manager
Business Blueprint in SAP Solution Manager – the Solution Documentation basis for efficient SAP Enterprise Support Enterprise Support asks customers to document their core business processes in the application lifecycle management platform SAP Solution Manager With the SAP Solution Manager, our customers can reap the full benefits of SAP Enterprise Support Good solution documentation describes a customer’s technical components (SAP and non-SAP); its core business processes, it includes custom code/modification documentation and links to supporting technical objects Solution Documentation, comprising system landscape and business process documentation, is the basis for all other SAP Solution Manager capabilities, e.g.:
Solution Configuration (quicker ROI through centralized configuration) Test Management (structured, risk based testing and test planning based on business blueprint) Business Process Operations (minimized risk by monitoring business processes and interfaces) Upgrade (reduced upgrade costs by reviewing business processes before upgrades; minimization of future risks by centrally documented changes)

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Thank you!

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