This action might not be possible to undo. Are you sure you want to continue?
Computer Troubleshooting is a somewhat complicated process, especially if you aren’t standing right in front of the computer, reading the error messages. Writing a web page about how to troubleshoot a computer brings to mind all of the possible causes of computer problems, and it seems to be an overwhelming task – where do I start? Possible issues can be eliminated one by one if the computer is in front of you, giving you feedback while you try to determine the problem. But it’s not so easy when you are trying to imagine the computer and the problems. This is the reason, I think, for the computer troubleshooting websites I’ve seen where every possible problem and resolution is listed in the hopes that the shotgun approach will help. And I’m sure that it does help in many cases. But it also makes finding the solution more difficult for the novice because there is so much unfamiliar computer information to wade through. I hesitated to even write this page, because there are so many computer troubleshooting pages out there on the web, each much more comprehensive than I could hope to produce. But in the end, I DO know how to troubleshoot a computer and in my 15 years experience, I've found that most computer troubleshooting can be done by anyone, if they have the right information. So I decided to share my way of computer troubleshooting here, in the hope that it helps someone in some way. Over the years, I have found that most causes of computer trouble fall into one or more of three specific categories: Hardware issues: Problems in the hardware area cover the hard components of the computer; the power supply, the motherboard, the memory chips, the cpu, the cpu sink, the various cards and parts that make up the actual physical presence of the computer. Because the first thing a computer does when it is turned on is check out its hardware, issues in this area tend to show up immediately upon powering up. However, sometimes hardware issues don’t show up until the computer has been running for a while. If that happens, the cause of the problem will have something to do with the computer overheating and the heat causing the malfunction. Operating System Issues: For our purposes here, the operating system we will look at is Windows XP. Problems with Windows XP usually arise when some process or event has corrupted or deleted settings or files that Windows depends upon to run smoothly.
This registry file is quite often the source of Windows problems. If your computer begins to slow down or act strangely. the offending profile may need to be deleted and a new profile created to fix the problem. let’s first learn how a computer works. or cab files being overwritten. all written in different code. Computer troubleshooting is easier I think. and how it gets to that Windows screen. and especially what happens when you turn it on. but then crash with the “blue screen of death”. a not so happy term for a the blue screen that is associated with Windows physical memory dumps.At the core level. or it will start. Watch how your computer behaves after you install a new program. I personally use CCleaner. all trying to talk to each other and work together without having conflicts. Software problems: Software issues are the main cause of most computer problems. There are so many different software programs. Know your computer. let’s say our problem computer won’t start. For example. and these can cause overall computer issues. in my opinion. Let's get back to our computer troubleshooting and go on to what happens when Windows starts: Windows Overview and Troubleshooting . since this is where most Windows trouble will begin and end. So then. "Since the last time my computer was working fine. and cause weird behavior. so some self help solutions are available. It gets to the Windows splash screen and just stops. you read about what happens when a computer starts. the method that Windows uses to track what is installed and removed is through the Windows registry. and what it is supposed to do once it gets there. and more specifically how it boots up. just as in human interactions. The best way to avoid these types of problems is to keep track of what you install on your computer. If you have that information. On the page I linked to above. you can troubleshoot the issue by uninstalling that program and seeing if the problem is resolved. you can quickly narrow down the possible causes to the most likely culprit. and keep track of anything new you do with it. or you might see that Windows just won’t start. then you can use it to troubleshoot most Windows problems. we know immediately where to go to look for the problem. Because we know what a computer does when it first starts. there are conflicts. if you know how the computer works. Inevitably. Then when a problem shows up. Windows issues can also be traced to the user profiles that are set up for each individual user who logs on to a particular computer. These profiles can get corrupted. At that point. There are some good programs on the Internet that are written to fix registry errors. ask yourself. You might see errors about dll files missing. what changes were made?" In this way. That’s really the best way to view computer troubleshooting.
Within your user profile are your desktop settings. Windows sets up a separate profile for them.) the cause might be a corrupted user profile. a folder called All Users. we know there’s a problem with the Windows management modules. If the computer gets to the Windows login screen. which is the default profile that Windows creates. A user profile basically holds all of your Windows and software settings. . you’ve probably got a hardware problem. If the computer gets past all the hardware tests and begins loading Windows. favorites. If the problem persists. a Windows file has gotten corrupted. If another person logs into your machine with a different name. and any other settings for the software that you use. you are now working in your Windows profile. and you’ve logged in (either by actual entry of your login information or by being logged in automatically). and folders for anyone else who has logged into Windows on your computer. You can see the various user profiles on your machine by opening Windows Explorer and looking at the C:Documents and Settings folder. a folder with your name or whatever name you gave to your login when you first set up the computer. or it could be a trojan. Make sure the anti-virus software has been updated with the latest engine and dat files. which Windows uses to load software settings that all users have access to on the computer. Choose to load the Last Known Good Configuration and see if the problem resolves itself. That's how Windows handles different users on the same computer. So how do we use all this information for computer troubleshooting? Well. at the least. a virus or spyware causing the problem. but never loads the Windows desktop. hanging..Now that Windows has started. you may have to call a computer hardware service person. more than likely. but reboots and tries to load the Last Known Good Configuration. If Windows boots up fine but then starts to act strangely once it is loaded.. which means some Windows configuration files have either gotten corrupted or deleted. your printers. your Internet bookmarks. Run a spyware and virus scan. we now know that: If the computer starts beeping at you when it first powers up. You’ll see several folders: a folder called Administrator. just not acting right. and run a check disk to try and fix the corrupted files. Boot the computer into safe mode with a command prompt. All of the desktop. etc. (slowing down. and other software settings can be completely different for this new user. Check to make sure everything is plugged in correctly.
mdb. General Computer Maintenance Tips: Keep all of your working files in one folder. If you have personal files on the C: drive now. and click the Remove button.. The My Documents folder is offered by Windows expressly for this purpose. your machine will run faster.exe. it could be a poorly written device driver.vbs. you know where all your files are. But don’t just delete the program. And even if the email came from your best friend. If you store a large number of files in the root folder. Store your hardware drivers and purchased software installer files off your hard drive. Preferable PC Configuration Depends on the product available in the Market .reg. Go to Start. and shows the "blue screen of death" (which is to say it does a physical memory dump). Add or Remove Programs. and . two. an incompatible Dynamic-link library file (DLL) or bugs in the Windows kernel. If you live in an area with bad lightening storms. it's easy to back them all up at once. A flash drive works great for this purpose.js . Maintaining PC for Long Life. .bat. don't open any email attachments with the following extensions: * . unplug you computer and peripherals during the storm. a corrupt registry. you could corrupt your disk file table which could lead to a "NTLDR is missing" error message when you boot the computer. . get a good surge protector and plug your computer and peripherals into it. Control Panel. move them to the My Documents folder.com. Remove it correctly so you won’t cause Windows errors. Don't put your personal files on the root of the C: drive. . and three.If Windows crashes after it has loaded. . If you aren’t already using one. Delete any suspicious email without opening it. delete the original zip file when you are done. . One. Don't accept software or downloads for which you didn’t ask. The benefits of keeping all your files in one place are multiple. Find the program you want to remove in the list. Practice safe computing. Very bad. If you download a zip file and expand it. Uninstall programs that you are not using.
Or you can run the built-in Windows Disk Cleanup tool for XP or the Disk Cleanup for Windows 7. Clean out your email. (Yes. Windows Update. Monthly computer maintenance tips: Clean up your temp files. Run an analysis first by . Uncheck the ones you don’t want to install. All Programs.Scheduled Computer Maintenance Tips: Daily computer maintenance tips Update your anti-virus scan and anti-spyware definitions. go to Start. Disk Defragmenter. Tools. oil. then click Close when it’s finished. and dust that may have accumulated. Ensure you have the latest Windows updates installed. your temporary internet files. and then Continue. Remove any caked on grease. I know this is a pain. The easiest way I’ve found is to sort your email box by size of the message. If you have a mouse with a roller ball (non-optical) clean it out. paying special attention to your Inbox and Sent box. Accessories. It will then check again for real updates and offer those. and delete the largest unneeded emails first. and your computer will run much better and faster. if they aren’t being done automatically. But it’s really a good idea to do this). and other junk files about once a month. I hear you groaning. Back up any critical files that you have changed today to your flash drive. Click on the Custom button. Check to see if you need to defragment your computer’s hard drive. and run a full scan from both programs. (I always use the Custom button so I can check what’s going to be installed before it gets installed). definitely do this. Reboot your computer. It will reset the RAM. you can either download my favorite program for cleaning. To do this easily. To do this in Windows XP. disregard this tip). Windows update may ask you to download and install the latest version of itself. Choose which updates you want to install. (If you shutdown your computer each night. CCleaner. Weekly computer maintenance tips: Make sure your anti-virus and anti-spyware programs have been updated with the latest definitions. Systems Tools. If you leave your computer on all the time. Use a Q-tip and some isopropyl alcohol to clean the ball and the internal rollers. Go ahead and do that. Go to Internet Explorer. Quarterly computer maintenance tips: Change your passwords.
On rebooting the PC. Go do something else while it runs. and not being pinched or pulled in a way that is damaging them. When it's finished. For Windows Vista. All Programs. Uncheck the drives you don't want to defrag. click on the Defragment button. do this immediately if you see a message stating that your Windows “volume is dirty”). Click Continue. Windows will tell you if it needs to be defragmented. and then click OK. and restart the computer. When the computer restarts. Disclaimer included below. type cmd and click Ok. If you want to kick off the defrag process immediately. and expose you to possible electric shock. TURN OFF and UNPLUG your computer from the electrical socket. and then turn it over and tap it with your hand a few times to shake out any other junk. select Run. Opening your computer case could void your warranty.clicking the Analyze button. type: chkdsk c: /f (The /f command automatically fixes any errors encountered. it will boot back to the normal version of Windows. Also. Check your C: drive (hard disk) for disk errors. FIRST. do this: Click Start. open the computer case and GENTLY blow or vacuum out any dust in there. especially around the CPU chip (the big square chip on the mother board). If it does. so schedule this when you have something else non-computer related to do. Find Systems Tools. Disk Defragmenter and click on it. The Check Disk process could take over an hour. In the box. click the Defragment Now button.. and click on Accessories. Vista will ask you for permission to continue. NOTE: please make sure you have a current backup of your files before you run a check disk command. or modify it. In the black DOS window. 6 month computer maintenance tips: Go on dust patrol. Check all your computer cables and make sure they are plugged in tight. you will see a window that shows the progress of the disk check. Brush off the dust bunnies from your PC fan (and any other parts in the back of the PC). it will run chkdsk automatically. Go to Start. Shutdown. (Also. You can stick with the suggested schedule. Please be careful. . Vista doesn't give you the ability to choose to defragment. this computer maintenance tip is a little different: Go to Start. To run a check disk manually on your C: drive. It will then ask you which drive you want to defrag. it just assumes you want to and presents a schedule to do so. and again go do something else while your computer runs this. Blow out your keyboard with a compressed air can.
3. 1. 2.com/ Reference Books for study for practical understanding and troubleshooting. 220-702 Cert Guide CompTIA A+ Complete Study Guide .com/ http://www. Annual computer maintenance tips: Check to see if you have the latest hardware drivers loaded for your printer. Blogs / community website related to Hardware.anandtech. 5. http://www. 4. I hope these computer maintenance tips help your computer run better and faster.networkedblogs. 2.blog.MAKE SURE you touch something metal to ground yourself before you open the case and reach in there. CompTIA A+ 220-701.com/topic/computer_hardware http://pchelp.computerworld. Even the slightest static electricity zap can ruin a computer chip.com/hardware http://www. This step is especially important if you live in a dusty place like Wyoming.com/ http://blogs. 1. monitor and other peripherals.extremetech.
exam code 220-701. CompTIA A+ Essentials measures the necessary competencies of an entry-level IT professional with a recommended 500 hours of hands-on experience in the lab or field. It tests for technical understanding of computer technology. field service technician. IT support administrator and IT support specialist. It is the starting point for a career. vendorneutral certification proves competence in areas such as installation.S. IT support technician. Other technology companies. The international. preventative maintenance. CompTIA A+ Practical Application is an extension of the knowledge and skills identified in CompTIA A+ Essentials. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients. and CompTIA A+ Practical Application. have made CompTIA A+ certification mandatory for their service technicians. The CompTIA A+ certification is accredited by the International Organization for Standardization (ISO) and the American National Standards Institute (ANSI). security and troubleshooting. networking. CompTIA A+ is part of the certification track for corporations such as Microsoft. with more of a "hands-on" orientation focused on scenarios in which troubleshooting and tools must be applied to resolve problems. CompTIA A+ CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in IT support. Two exams are necessary to be certified: CompTIA A+ Essentials. The CompTIA A+ certification may be kept current through the CompTIA Continuing Education program. Lenovo and Ricoh.Certifications / Recognitions in hardware at National / International Level for the aspiring students. as well as the communication skills and professionalism now required of all entry-level IT professionals. Department of Defense recognizes CompTIA A+ and the Department of Homeland Security requires it as part of their computer forensics program. networking and security. exam code 220-702. including Dell. HP and Cisco. The U. Intel. Candidate job roles include technical support specialist. .
Arabic 220-701 or JK0-701 for CompTIA A+ Essentials 220-702 or JK0-702 for CompTIA A+ Practical Application Passing score Languages Exam codes . Portuguese. Traditional Chinese (Taiwan). German. Japanese. Korean. Turkish. Spanish. Simplified Chinese.Test Details Required exams Number of questions Length of test CompTIA A+ Essentials CompTIA A+ Practical Application 100 for each exam 90 minutes each 675 for CompTIA A+ Essentials 700 for CompTIA A+ Practical Application (on a scale of 100-900) English.
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue reading from where you left off, or restart the preview.