ITIL 2011 PROCESSES & FUNCTIONS

The 7 Step Improvement Design Coordination Service Catalog Management Service Level Management – SLM Availability Management – AM Capacity Management IT Service Continuity Management – ITSCM Information Security Management – ISM Supplier Management Event Management Incident Management Request Fulfillment Problem Management Access Management Service Desk Technical Management IT Operations Management Application Management Strategy Management for IT Services Service Portfolio Management – SPM Financial Management for IT Services Demand Management Business Relationship Management – BRM Transition Planning & Support Change Management Service Asset & Configuration Management – SACM Release & Deployment Management Service Validation & Testing Change Evaluation Knowledge Management CSI - 4.1 SDE - 4.1 SDE - 4.2 SDE - 4.3 SDE - 4.4 SDE - 4.5 SDE - 4.6 SDE - 4.7 SDE - 4.8 SOP - 4.1 SOP - 4.2 SOP - 4.3 SOP - 4.4 SOP - 4.5 SOP - 6.3 SOP - 6.4 SOP - 6.5 SOP - 6.6 SST – 4.1 SST – 4.2 SST – 4.3 SST – 4.4 SST - 4.5 STR - 4.1 STR - 4.2 STR - 4.3 STR - 4.4 STR - 4.5 STR - 4.6 STR - 4.7 Process Process Process Process Process Process Process Process Process Process Process Process Process Process Function Function Function Function Process Process Process Process Process Process Process Process Process Process Process Process

Sign up to vote on this title
UsefulNot useful