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Record all loans being appealed to the U.S. Department of Education using a spreadsheet software application such as Excel or Lotus 1-2-3. Code D1 D2 SF SL SU Column 4: FFEL Subsidized Stafford Loan Supplemental Loans for Student Loan FFEL Unsubsidized Stafford Loan Direct Loan Unsubsidized Stafford Loan Direct Loan Subsidized Stafford Loan Description

Loan Type Codes

The spreadsheet should be on 8 ½’’ x 11” paper in a landscape (horizontal) layout. A sample spreadsheet follows these instructions.

Header:

Enter FY [insert year(s)] Improper Loan Servicing and Collection Appeal in accordance with 34 CFR Section 668.17(h) in the center of the header area. In the left-hand area, enter the school’s name and the school’s OPE ID number.

Improper Loan Servicing and Collection Appeal

Footer:

Enter the date the appeal was prepared in the left side of the footer area. Set up automatic pagination in the right side of the footer area so that the specific page number and the total number of pages show on each page, for example: page 1 of 10 pages. Column 5:

Enter MM/DD/CCYY (month, day year) to identify when a demand letter (other than a final demand letter) was sent. Leave blank if a demand letter was not sent. Enter MM/DD/CCYY to identify when a telephone call to the borrower was attempted. Leave blank if a telephone call was not attempted. Enter MM/DD/CCYY to identify when pre-claims assistance was requested by the lender for an FFEL loan. Leave blank if pre-claims assistance was not requested. Enter “Not required” if the loan is a Direct Loan Program loan. Enter MM/DD/CCYY to identify when a final demand letter was sent. Leave blank if a final demand letter was not sent. Enter “Yes” or “No” to indicate if the borrower's address was known by the lender. If borrower's address was not known, enter MM/DD/CCCYY to identify the date that skip tracing or certification of skip tracing occurred. Leave blank if no skip tracing or certification occurred. If borrower's address was known, enter “Not Required."

Sort: Guaranty/Servicer code listed on the loan record detail report; Borrower's Social Security number. Column 6:

The report should be a listing of all improperly serviced loans in order by:

1.

2.

Column 7: Column 8: Column 9:

Only the allegations listed on the school’s spreadsheet will be reviewed. If a borrower has more than one defaulted loan and allegations of improper loan servicing and collection are being made on more than one of the defaulted loans, each loan must be listed separately on the spreadsheet.

On Row 1, enter exactly the same column names in exactly the same order as listed on the sample spreadsheet. Ensure that column names appear at the top of each page. Column 10: Column 11:

On Row 2 and below, include the following data for each loan for which the school is alleging improper loan servicing and collection.

Enter "X" if an illegible loan servicing record was provided. Leave blank if record was legible. Enter "X" if a loan servicing record was identified as a part of the sample but was not provided by the relevant entity. Leave blank if record was provided. Column 12:

Column 1:

Enter the borrower’s Social Security number (SSN) using hyphens to separate the numbers (example: 000-88-0000).

Column 2:

Enter the borrower’s name.

Improper Loan Servicing and Collection Appeal SPREADSHEET INSTRUCTIONS

Information for Schools on Adjustments and Appeals

FY 1998 Official Cohort Default Rate Guide

Column 3:

Enter the loan type. Use the codes shown in the next column to identify the type of loan.

Enter "X" if a loan servicing record is improperly serviced. Leave blank if record was properly serviced. Properly serviced loans in accordance with 34 CFR Section 668.17(h) are NOT to be included in a school's appeal to the Department. Column 13: Enter the guarantor/servicer code associated with the loan on the loan record detail report. These codes can be found in “Appendix A.”

Technology School OPE ID 00040

FY 1997 Improper Loan Servicing and Collection Appeal in accordance with 34 CFR Section 668.17(h)

Note: This is a sample spreadsheet. (See instructions on the previous page.)

1. Borrower's loan final demand letter) sent
(MM/DD/CCYY or leave blank) (MM/DD/CCYY or Not Required) (or leave blank) (Yes or No) (MM/DD/CCYY or leave blank) or enter N/A if DL) or leave blank) leave blank (MM/DD/CCYY (MM/DD/CCYY

2. Borrower's letter (other than call attempted provided requested activity record assistance sent tracing servicing record provided (or leave blank) telephone pre-claims demand letter known? of skip loan servicing

3. Type of

4. Date demand

5. Date

6. Date

7. Date final

8a. Address

8b. Date

9. Illegible

10. No loan

11. Improperly 12. GA/servicer serviced (or leave blank) code on loan record detail report
(Appendices A & B)

SSN

Name

FY 1998 Official Cohort Default Rate Guide
on

(Use codes

Information for Schools on Adjustments and Appeals

instructions)

777-77-7777 SU SU SL SF SU 11/10/1997 12/15/1997 01/04/1998 Yes 11/10/1997 12/15/1997 01/04/1998 Yes 12/08/1997 01/06/1998 05/16/1998 Yes 04/08/1997 05/07/1997 11/07/1997 Yes 04/08/1997 05/07/1997 11/07/1997 Yes Not required Not required Not required Not required Not required

Kyle Higgs

SF

04/08/1997

05/07/1997

11/07/1997

Yes

Not required

X X X X X X

111 111 111 111 111 111

777-77-7777

Kyle Higgs

777-77-7777

Kyle Higgs

888-88-8888

Joey Marshall

999-99-9999

Clarke Trader

Sample Improper Loan Servicing and Collection Appeal SPREADSHEET

999-99-9999

Clarke Trader

Improper Loan Servicing and Collection Appeal

11/27/2000

[send to U.S. Department of Education's Default Management Division at the address listed on page 211.]

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Improper Loan Servicing and Collection Appeal

Information for Schools on Adjustments and Appeals

Sample Improper Loan Servicing and Collection Appeal LETTER

Technology School
1212 Wedgewood Lane Leonardtown, Wisconsin 12345-6789 (123) 456-7890
November 27, 2000

Sample Letter

U.S. Department of Education OPE ID#: 000040 Default Management Division Attn: Improper Loan Servicing and Collection Appeal Portals Building, Room 6300 400 Maryland Avenue, SW Washington, DC 20202-5353

Subject: FY 1998 Improper Loan Servicing and Collection Appeal
Dear Default Management Division: Technology School, OPE ID# 000040, is submitting an appeal of its official FY 1998 cohort default rate based on allegations of improperly serviced loans. Please see the enclosed correspondence, spreadsheet, and improperly serviced loans, as identified on the spreadsheet. I, the undersigned, certify under penalty of perjury that all information submitted in support of this improper loan servicing and collection appeal is true and correct. Technology School has also timely submitted an uncorrected data adjustment and an erroneous data appeal. Thank you for your consideration. Sincerely, Timothy Davis Timothy Davis, President Enclosures cc: State Guaranty Agency

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FY 1998 Official Cohort Default Rate Guide