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**(Fill in the white cells below to review Process Performance Ratios)
**

Dealership:

Internet Sales Manager:

Location:

A/O Date:

Courtesy Chevrolet

Phoenix, AZ

**December 1 2005 thru December 31 2005
**

Fill in the unshaded, clear fields - All the shaded colored fields will be automatically calculated based on the data you enter...

George Salman (new) - Bryan Long (used)

Internet Sales Specialist

Leads

Received

Appts Made

Objective

Actual

Appntmnts

Scheduled

Actual

Appts to

Objective %

Dealer Visit

Objective

Actual

Showroom

Visits

Actual Visits

to

Objective %

Sales

Objective

Actual

Sales

Actual

Sales/Shows

Objective %

Leads to

Sales Closed

Showroom

Visits Closed

Leads

Converted to

Dlrshp Visits

Appt. Shows

to Amount

Scheduled

Appmnts

Made to

Leads Rcvd

Adrian Fajardo

149

52

35

67%

21

23

110%

14

9.5

69%

6.4%

41.3%

15%

66%

24%

Paul Crossan

91

32

10

31%

6

6

100%

4

5

139%

5.5%

83.3%

7%

60%

11%

Scott Worthy

81

28

45

159%

27

12

44%

7

8

111%

9.9%

66.7%

15%

27%

56%

Carlos Valadez

108

38

41

108%

25

23

93%

14

7

51%

6.5%

30.4%

21%

56%

38%

David Blankinship

137

48

28

59%

17

16

95%

10

9

94%

6.6%

56.3%

12%

57%

21%

JR Steffes

222

78

52

67%

31

17

54%

10

10

98%

4.5%

58.8%

8%

33%

23%

Jeff Enyeart

131

46

37

81%

22

20

90%

12

7.5

63%

5.7%

37.5%

15%

54%

28%

John Raffa

101

35

53

150%

32

24

75%

14

14

97%

13.9%

58.3%

24%

45%

52%

Mike Klenofsky

79

28

4

14%

2

4

167%

2

2

83%

2.5%

50.0%

5%

100%

5%

Ken Keffer

33

12

1

9%

1

1

167%

1

1

167%

3.0%

100.0%

3%

100%

3%

Javier Ramirez

0

0

0

#DIV/0!

0

0

#DIV/0!

0

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Laura Hosea

0

0

0

#DIV/0!

0

0

#DIV/0!

0

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

eLeads to Floor

0

0

0

#DIV/0!

0

0

#DIV/0!

0

9

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

x

0

0

0

#DIV/0!

0

0

#DIV/0!

0

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

New Car

Team Totals

1131

396

306

77%

184

146

80%

88

82

94%

7.2%

56.2%

13%

48%

27%

Bill Yeates

150

53

41

78%

25

26

106%

16

4.0

26%

2.7%

15.4%

17%

63%

27%

Lance Jones

120

42

38

90%

23

28

123%

17

13.5

80%

11.3%

48.2%

23%

74%

32%

Pete Ballato

140

49

36

73%

22

24

111%

14

11.5

80%

8.2%

47.9%

17%

67%

26%

Eric Steffes

205

72

61

85%

37

50

137%

30

18.0

60%

8.8%

36.0%

24%

82%

30%

x

0

0

0

#DIV/0!

0

0

#DIV/0!

0

0.0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Used Car

Team Totals

615

215

176

82%

106

128

121%

77

47

61%

7.6%

36.7%

21%

73%

29%

eSales Team Totals:

1746

611

482

79%

289

274

95%

164.4

129

78%

7.4%

47.1%

16%

57%

28%

*Automatic Shading Key:

= 90% of Objective or Better

= Between 70% and 90% of Objective

= Less Than 70% of Objective

**Monthly Analysis of Courtesy Chevrolet eSales Staff Performance
**

(Fill in the white cells below to review Process Performance Ratios)

Dealership:

Internet Sales Manager:

Location:

A/O Date:

Courtesy Chevrolet

Phoenix, AZ

1/4/06 to 1/31/06

Fill in the unshaded, clear fields - All the shaded colored fields will be automatically calculated based on the data you enter...

George Salman (new) - Bryan Long (used)

Internet Sales Specialist

Leads

Received

Appts Made

Objective

Actual

Appntmnts

Scheduled

Actual

Appts to

Objective %

Dealer Visit

Objective

Actual

Showroom

Visits

Actual Visits

to

Objective %

Sales

Objective

Actual

Sales

Actual

Sales/Shows

Objective %

Leads to

Sales Closed

Showroom

Visits Closed

Leads

Converted to

Dlrshp Visits

Appt. Shows

to Amount

Scheduled

Appmnts

Made to

Leads Rcvd

Adrian Fajardo

95

33

34

102%

20

20

98%

12

9.5

79%

10.0%

47.5%

21%

59%

36%

Paul Crossan

198

69

40

58%

24

21

88%

13

8

63%

4.0%

38.1%

11%

53%

20%

Scott Worthy

111

39

36

93%

22

11

51%

7

4

61%

3.6%

36.4%

10%

31%

32%

Carlos Valadez

74

26

19

73%

11

11

96%

7

5.5

83%

7.4%

50.0%

15%

58%

26%

David Blankinship

179

63

31

49%

19

14

75%

8

4.5

54%

2.5%

32.1%

8%

45%

17%

JR Steffes

128

45

47

105%

28

28

99%

17

8.5

51%

6.6%

30.4%

22%

60%

37%

Jeff Enyeart

110

39

16

42%

10

10

104%

6

3.5

58%

3.2%

35.0%

9%

63%

15%

John Raffa

96

34

28

83%

17

17.5

104%

11

4.5

43%

4.7%

25.7%

18%

63%

29%

Laura Hosea

81

28

12

42%

7

9

125%

5

2.5

46%

3.1%

27.8%

11%

75%

15%

Javier Gonzalez

80

28

15

54%

9

11

122%

7

5.5

83%

6.9%

50.0%

14%

73%

19%

Ken Keffer

74

26

14

54%

8

9

107%

5

2.5

46%

3.4%

27.8%

12%

64%

19%

Mike Klenofsky

47

16

12

73%

7

6

83%

4

1

28%

2.1%

16.7%

13%

50%

26%

Daly Brothers

60

21

20

95%

12

16

133%

10

9.5

99%

15.8%

59.4%

27%

80%

33%

eLeads sold

by Showroom Floor

4

1

0%

0

4

#DIV/0!

2

4

167%

100.0%

100.0%

100%

#DIV/0!

0%

New Car

Team Totals

1337

468

324

69%

194

187.5

96%

113

73

65%

5.5%

38.9%

14%

58%

24%

Bill Yeates

182

64

34

53%

20

28

137%

17

8.0

48%

4.4%

28.6%

15%

82%

19%

Lance Jones

166

58

32

55%

19

21

109%

13

5.5

44%

3.3%

26.2%

13%

66%

19%

Pete Ballato

169

59

34

57%

20

24

118%

14

14.0

97%

8.3%

58.3%

14%

71%

20%

Eric Steffes

208

73

54

74%

32

21

65%

13

9.0

71%

4.3%

42.9%

10%

39%

26%

Casa

3

1

2

190%

1

2

167%

1

2.5

208%

83.3%

125.0%

67%

100%

67%

Used Car

Team Totals

728

255

156

61%

94

96

103%

58

39

68%

5.4%

40.6%

13%

62%

21%

eSales Team Totals:

2065

723

480

66%

288

284

98%

170.1

112

66%

5.4%

39.5%

14%

59%

23%

*Automatic Shading Key:

= 90% of Objective or Better

= Between 70% and 90% of Objective

= Less Than 70% of Objective

**Monthly Analysis of Courtesy Chevrolet eSales Staff Performance
**

(Fill in the white cells below to review Process Performance Ratios)

Dealership:

Internet Sales Manager:

Internet Sales Specialist

Location:

A/O Date:

Courtesy Chevrolet

Phoenix, AZ

**Thursday, February 02, 2006
**

Fill in the unshaded, clear fields - All the shaded colored fields will be automatically calculated based on the data you enter...

**George Salman (new) - Bryan Long (used)
**

Leads

Received

Appts Made

Objective

Actual

Appntmnts

Scheduled

Actual

Appts to

Objective %

Dealer Visit

Objective

Actual

Showroom

Visits

Actual Visits

to

Objective %

Sales

Objective

Actual

Sales

Actual

Sales/Shows

Objective %

Leads to

Sales Closed

Showroom

Visits Closed

Leads

Converted to

Dlrshp Visits

Appt. Shows

to Amount

Scheduled

Appmnts

Made to

Leads Rcvd

Adrian Fajardo

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Paul Crossan

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Scott Worthy

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Carlos Valadez

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

David Blankinship

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

JR Steffes

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Jeff Enyeart

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

John Raffa

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Laura Hosea

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Javier Gonzalez

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Ken Keffer

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Mike Klenofsky

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Daly Brothers

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

eLeads sold

by Showroom Floor

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

New Car

Team Totals

0

0

0

#DIV/0!

0

0

#DIV/0!

0

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Bill Yeates

142

50

30

60%

18

23

128%

14

6.0

43%

4.2%

26.1%

16%

77%

21%

Lance Jones

145

51

32

63%

19

22

115%

13

5.5

42%

3.8%

25.0%

15%

69%

22%

Pete Ballato

156

55

24

44%

14

16

111%

10

5.5

57%

3.5%

34.4%

10%

67%

15%

Eric Steffes

198

69

57

82%

34

25

73%

15

10.0

67%

5.1%

40.0%

13%

44%

29%

Casa

0

0

0

#DIV/0!

0

0

#DIV/0!

0

0.5

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Used Car

Team Totals

641

224

143

64%

86

86

100%

52

27.5

53%

4.3%

32.0%

13%

60%

22%

eSales Team Totals:

641

224

143

64%

86

86

100%

51.6

27.5

53%

4.3%

32.0%

13%

60%

22%

*Automatic Shading Key:

= 90% of Objective or Better

= Between 70% and 90% of Objective

= Less Than 70% of Objective

**Monthly Analysis of Courtesy Chevrolet eSales Staff Performance
**

(Fill in the white cells below to review Process Performance Ratios)

Dealership:

Internet Sales Manager:

Location:

A/O Date:

Courtesy Chevrolet

George Salman (new) - Bryan Long (used)

Phoenix, AZ

Fill in the unshaded, clear fields - All the shaded colored fields will be automatically calculated based on the data you enter...

Leads

Internet Sales Specialist

Received

Appts Made

Objective

Actual

Appntmnts

Scheduled

Actual

Appts to

Objective %

Dealer Visit

Objective

Actual

Showroom

Visits

Actual Visits

to

Objective %

Sales

Objective

Actual

Sales

Actual

Sales/Shows

Objective %

Leads to

Sales Closed

Showroom

Visits Closed

Leads

Converted to

Dlrshp Visits

Appt. Shows

to Amount

Scheduled

Appmnts

Made to

Leads Rcvd

Adrian Fajardo

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Paul Crossan

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Scott Worthy

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Carlos Valadez

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

David Blankinship

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

JR Steffes

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Jeff Enyeart

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

John Raffa

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Laura Hosea

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Javier Gonzalez

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Ken Keffer

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Mike Klenofsky

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Daly Brothers

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

eLeads sold

by Showroom Floor

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

New Car

Team Totals

0

0

0

0

0

Bill Yeates

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Lance Jones

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Pete Ballato

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Eric Steffes

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Casa

0

#DIV/0!

0

#DIV/0!

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Used Car

Team Totals

0

0

0

#DIV/0!

0

0

#DIV/0!

0

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

eSales Team Totals:

0

0

0

#DIV/0!

0

0

#DIV/0!

0

0

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

*Automatic Shading Key:

= 90% of Objective or Better

= Between 70% and 90% of Objective

= Less Than 70% of Objective

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Internet Lead Management by Car Dealer Performance Metrics Chart and Analysis

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