Training Need Analysis

Prof. Rushen Chahal
rushenchahal@gmail.com

The bigger picture
Organisational performance Employee performance
Employee Skills, Knowledge and Attitudes

Employee education, experience and training

Training?

Existing • Skills • Knowledge • Attitudes

Training helps to bridge the gap

Required • Skills • Knowledge • Attitudes

Training Need Analysis (TNA)

Existing • Skills • Knowledge • Attitudes

TNA is a tool to identify the gap

Required • Skills • Knowledge • Attitudes

TNA (Step 1): Future performance
What are the goals for the future performance of our organisation? • profit • growth • customer base • new products •? •?

Existing performance

Future performance

TNA (Step 2): Challenges
What are we concerned about? What’re the challenges today?

What challenges we are likely to face in the future?

Existing challenges

Future challenges

TNA (Step 3): Employee performance
In what way our employees should start performing differently to help us meet the challenges and take us to the goals?

Existing performance

Future Performance

TNA (Step 4): New Skills, knowledge and Attitudes
In order for our employees to perform differently, what kind of new Skills, Knowledge and Attitudes they need to have?

Existing •Skills •Knowledge •Attitudes

Required • Skills • Knowledge • Attitudes

TNA (Step 5): Training needs
Now that we know what kind of new Skills, knowledge and Attitudes are required for our employees, how can we bridge the gap?

Existing •Skills •Knowledge •Attitudes

Required • Skills • Knowledge • Attitudes

TNA in essence…
1
Start with future organisational goals and challenges

2

Assess required employee performance to meet the goals and challenges

3

Assess required employee Skills, Knowledge and Attitudes to deliver the performance

4

Identify employee training needs to bridge the gap

The End

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