1

A STUDY OF RECRIUTMENT AND SELECTION PROCESS OF FINANCIAL CONSULTANT A SUMMER TRAINING REPORT SUBMITTED IN FULFILLMENT OF THE REQUIREMENT FOR THE AWARE OF THE DEGREE OF MASTERS OF BUSINESS
ADMINISTRATION

submitted to
MISS DALJEET KAUR

submitted by
MOHD MURTUZA MALIK M.B.A 4TH Roll No:-95272239399

DEPARTMENT OF MANAGMENT PUNJAB TECHNICAL UNIVERSITY JALANDHAR PUNJAB
St. Soldier Management And technical Institute jalandhar

2

CERTIFICATE

This is to certify that the project report titled, ‘A study of recruitment and selection process of financial consultant’ is a benefice work carried by a student of MBA 4th of our institute for the partial fulfillment of MBA degree of the PUNJAB TECHNICAL UNIVERSITY. HE has worked under our guidance and supervision.

M.DIVAKAR JOSHI (H.O.D)

St. Soldier Management And technical Institute jalandhar

3

DECLARATION

I hereby state that this project title ‘A study of recruitment and selection process of financial consultant’ is a genuine work carried out entirely by myself, except otherwise mentioned, student of MBA 4th of ST.SOLDIER MANAGEMENT AND TECHNICAL INSTITUTE JALANDHAR in partial fulfillment of MBA degree of PUNJAB TECHNICAL UNIVERSITY. I have worked under the guidance and supervision of Mr. Nazir Ahmad And Ms Rehana

Mohd. Murtuza Malik

St. Soldier Management And technical Institute jalandhar

This project is the outcome of the timeless efforts. Head office JAMMU AND KASHMIR. It has a friendly working environment and it provides opportunities to promising management trainees. and Mr. Met life insurance poised to provide a cutting edge in developing the competency of its human resources. HR officials of MetLife Insurance. St. DEVAKAR JOSHI. DEVAKAR JOSHI.4 ACKNOWLEDGEMENT The period of summer training is the foundation to a successful carrier of every student. crystal clear. I am thankful to the management of Met Life insurance for giving me an opportunity to do my summer training in there esteemed organization. During this training period. of ST.related topics. inspiration and guidance of many. GULL MOHD DAR. I am also thankful to Mrs. NAZIR AHMAD. JAMMU AND KASHMIR for cooperating with me by providing details about recruitment and selection policies.SOLDIER MANAGEMENT AND TECHNICAL INSTITUTE JALANDHAR. this project would never have been completed on time. for his valuable guidance and precious time. I sincerely thank Dr. REHANA.SOLDIER MANAGEMENT AND TECHNICAL INSTITUTE JALANDHARs and friends who brought to me the opportunity to work. Director of ST. I gained valuable knowledge and experience on a wide range of Human resource. Soldier Management And technical Institute jalandhar . I would like to express my profound gratitude to Mr. without whose unending support. sales manager Met Life Insurance. AMARNATH.I am highly obliged to MR. They steered me through this project with ease by making complicated concepts. my internal guide for there precious help and constant inspiration during my project and for reviewing my project from time to time. Mr.

7.5 INDEX S. 2. 9. Soldier Management And technical Institute jalandhar .RECOMMENDATION&CONCLUSION 57 QUESTIONNAIRE 61 St. 3.NO CONTENTS PAGE NO 1. INTRODUCTION COMPANY PROFILE OBJECTIVE REVIEW OF LITERATURE REASERCH METHADOLOGY DATA ANALYSIS & INTERPRETATION OBSERVATION & FINDINGS 07 12 19 22 32 39 53 SUGGESTION. 4. 8. 6. 5.

Soldier Management And technical Institute jalandhar .6 CHAPTER I Introduction to study St.

7 St. Soldier Management And technical Institute jalandhar .

8

CHAPTER 1

INTRODUCTION TO THE STUDY:Introduction Problems Scope of Study Limitations

St. Soldier Management And technical Institute jalandhar

9

Introduction
My project is based on the concept related to tools that aid in the recruitment process of financial consultant. The topic of my project, „Study of recruitment and selection process of financial consultant‟. Aim of my study is to analyze the process of recruitment of financial consultant in MetLife insurance. The purpose of my project was to improve the process of recruitment of financial consultant. The research includes preparing job descriptions, designing tools for evaluation, developing tools for data analysis and recruitment. The process of recruitment of financial consultant in MetLife insurance is year long process in which efficient persons are recruited. The purpose of recruitment is to attract the quantity and quality of personnel needed. It is done in order to fill the gap between current personnel and forecasted personnel needs. Recruitment ought to be done from external supply but the gap can be filled through internal means (transfer, promotion, development or improved utilization). In order to decide the recruitment policy, procedures, plans, etc, human resource planning is needed. Recruitment involves job analysis, searching for potential candidates, creating a pool of such candidates and convincing these candidates to come over for interview. Recruitment and selection forms the most important part of human resource management. Selection is the process of checking whether an applicant meets the qualification of specific job and to choose the applicant who is most suitable to do the job by making him undergo several interviews and tests.

Importance of Recruitment in the field of Human Resource Management:  Attract and encourage more and more candidates to apply in the organization.
St. Soldier Management And technical Institute jalandhar

10

 Create a talent pool of candidates to enable the selection of best candidates for the organization.  Determine present and future requirements of the organization in conjunction with its personnel planning and job analysis activities.  Recruitment is the process which links the employers with the employees.  Increase the pool of job candidates at minimum cost.

Importance of Selection in the field of Human Resource Management:  Selection helps to select individuals who possess the greatest degree of qualities required for effective job performance  Through techniques such as interviews, tests, group discussion, etc. Only the crème among the candidates are selected.  Through selection process the company obtains and assesses the information about the candidate‟s needs and checks how well they match with the job profile. This is very important to know how satisfied the candidate will be with the job.  Selection helps screen out the unsuitable candidates.

Scope of the Study:-

St. Soldier Management And technical Institute jalandhar

 The study may suffer from biasness due to personal relationships to a certain extend. Perhaps with more knowledge and time. The study covers the Financial Consultant recruited. And this study was limited to JAMMU AND KASHMIR city only. Soldier Management And technical Institute jalandhar . During last one year 2007-2008. selected and placed by the MetLife insurance limited. The time duration for the project was limited to 8 weeks.  Since. St.11 Every research project. this could have been carried out in a more professional way. This project was limited to the recruitment and selection of the financial consultant for MetLife insurance India Ltd. I have to put best of my ability in order to minimize the limitation by methods of counseling and have not detected any biasness during my intervention.  It was very difficult to over the entire recruitment and selection activity of the financial consultant of MetLife insurance ltd. I feel handicapped by paucity of knowledge. Limitations of the Study:- The study was formulated and conducted under the following limitations: Time constraint was major limitation for me. however small or large has to be significant. so a detail study was not possible. I have not completed the course on management studies.

12 CHAPTER II COMPANY PROFILE St. Soldier Management And technical Institute jalandhar .

13 CHAPTER 2 COMPANY PROFILE History: About MetLife Insurance Birth Of the Company Trade Marks Vision of MetLife Insurance Organizational Structure St. Soldier Management And technical Institute jalandhar .

automobile and home insurance. and huge cities coast-to-coast and then some. annuities. towns. Soldier Management And technical Institute jalandhar . include the number one life insurer in the United States (based on life insurance in force). Inc. MetLife is one of the US's largest insurers. Affiliated companies. through its affiliates. Its first name stands for "metropolitan. its flagship insurance subsidiary is Metropolitan Life Insurance Company.metlife. reaches more than 70 million customers in the Americas. as well as group insurance. Inc.000 Financial Advisors. Asia Pacific and Europe. Private Limited and other private investors.. please visit the company‟s website at www. Inc..in. It serves its customers by offering a range of innovative products to individuals and group customers at more than 600 locations through its bank partners and company-owned offices. The Jammu and Kashmir Bank. MetLife has more than 32. retail banking and other financial services to individuals. The MetLife companies offer life insurance. For more information about MetLife. MetLife is one of the fastest growing life insurance companies in the country. reinsurance and retirement and savings products and services to corporations and other institutions. MetLife. and was incorporated as a joint venture between MetLife International Holdings.co." but the company may be found in villages. with over 140 years of experience and relationships with more than 90 of the top one hundred FORTUNE 500® companies. outside of India. Pallonji and Co. MetLife's Institutional segment offers group benefits products (life and disability St.14 Company Profile MetLife MetLife India Insurance Company Limited (MetLife) is an affiliate of MetLife. M. who help customers achieve peace of mind across the length and breadth of the country.

Metropolitan Life Insurance Company and Banco Santander Central Hispano announced that an agreement has been reached that will restructure their insurance joint venture. they have tied up with some leading banks and financial institutions as business partners. to aid us in understanding their unique needs and aspirations. J & K Bank Axis Bank Karnataka Bank St. prepaid legal plans). its Individual segment offers consumers many of the same types of products. Europe. Soldier Management And technical Institute jalandhar . while its International segment offers the same to groups and individuals in the Asia/Pacific region. These serve as interface between their customers and us. in Spain. and Latin America. As a vital channel for MetLife‟s products.15 insurance. Seguros Genesis. retirement products. MetLife Insurance Key Strengths:- Financial Expertise: As a joint venture of leading financial services group.

16 Range of Solutions: They have a range of individual and group solutions. MetLife offers a range of employee/member benefit solutions: Protection Products  Met Loan Assure  Met Group Life  Met Group Life in lieu of EDLI  Met Group Riders  Fund Products  Met Gratuity St. Soldier Management And technical Institute jalandhar . which can be easily customized to specific needs. Their group solutions have been designed to offer you complete flexibility combined with a low charging structure.

000 4.17 Track record as far: Financial Highlights Fiscal Year End: Revenue (2007): Revenue Growth (1 yr): Employees (2007): Employee Growth (1 yr): December 53007.50% 49. Soldier Management And technical Institute jalandhar .00 M 9.30% St.

18 ORGANISATION STRUCTURE OF METLIFE INSURANCE CEO DIRECTORS REGIONAL MANAGERS ZONAL MANAGERS BRANCH MANAGERS FINANCE MANAGERS FINANCE EXECUTIV E SALES MANAGERS ASSISTANT SALES MANAGER FINANCIAL CONSULTANT ADMINISTRATI ON AND HR MANAGERS ADMINISTRATIO N AND HR EXECUTIVES St. Soldier Management And technical Institute jalandhar .

Soldier Management And technical Institute jalandhar .19 CHAPTER III OBJECTIVES St.

Soldier Management And technical Institute jalandhar .20 CHAPTER 3 OBJECTIVES OF THE STUDY St.

2) To study the recruitment and selection process carried out at MetLife insurance for financial consultant. if any. Soldier Management And technical Institute jalandhar . 3) To identify the drawbacks. in the recruitment and selection process at MetLife insurance. 4) To provide effective solutions to remove the drawbacks and make the system more effective. St.21 Objectives of the Study 1) To study the concept of recruitment and selection activities in depth.

22 CHAPTER IV REVIEW OF LITERATURE St. Soldier Management And technical Institute jalandhar .

Soldier Management And technical Institute jalandhar .23 CHAPTER 4 REVIEW OF LITERATURE RECRUITMENT –WHAT IT IS? Importance of recruitment Need for basic purpose of recruitment and selection Conclusion St.

such as the Internet. screening. also called name-generation. job centers. These are the main recruiting stages. window advertisements.24 REVIEW OF LITERATURE Recruitment: Recruitment refers to the process of sourcing. often encompassing multiple media. This initial research for so-called passive prospects. Soldier Management And technical Institute jalandhar . and campus graduate recruitment programs. Sourcing Sourcing involves: 1) advertising. Though individuals can undertake individual components of the recruitment process. job ad newspapers. obtain a resume/CV.and large-size organizations generally retain professional recruiters. and be screened (see below). general newspapers. and 2) Recruiting research. which is the proactive identification of relevant talent who may not respond to job postings and other recruitment advertising methods done in #1. St. professional publications. mid. and selecting people for a job or vacancy within an organization. results in a list of prospects who can then be contacted to solicit interest. a common part of the recruiting process.

e. On boarding A well-planned introduction helps new employees become fully operational quickly and is often integrated with the recruitment process Advantages of Recruitment 1. 5. The company would have more expertise available to it. the testimony of references. and computer skills. or in-house testing. Soldier Management And technical Institute jalandhar . traditional. numeracy. It can assure broad uniformity among human resource of various areas in respect to education.g. Qualifications may be shown through resumes. St. such as for software knowledge. It ensures the most effective and suitable placement to candidates. 3. skill. communication. It enables line of managers of various units to concentrate on their operational activities by relieving them of recruitment functions.25 Screening & selection Suitability for a job is typically assessed by looking for skills. typing skills. In some countries. 4. family background aspects. It would facilitate interchangeably of staff among various units. employers are legally mandated to provide equal opportunity in hiring. Organizations can recruit candidates as and when they require. 2. 6. knowledge. etc. local factors. The organization gets the most suitable candidates as well as it is well aware of the jobs regarding cultural. interviews. 7. and literacy. educational or professional experience. typing. etc. job applications. through psychological tests or employment testing.

26 8. Factors Affecting Recruitment Process: All organizations.  The level of seasonality of operation and future expansion and production programmers and cultural. control and feedback and various functions/process of recruitment. in selecting and employing the techniques to stimulate the candidates.  Working condition and salary and the benefit packages offered by the organization.  The effect of the past recruiting efforts which show the organization ability to locate and keep the good performing people. whether large or small. though not to the same extent.  The employment conditions in the community where the organization is located. St. economies and legal factors. do engage in recruitment activity. 9. The units would relatively enjoy the advantage about the availability of the in formation. this may influence turnover and necessitate future recruiting. developing the sources. The units enjoy the freedom in finding out. Soldier Management And technical Institute jalandhar . This differs with:  The size of the organization.

The hiring procedures are therefore. Selection is long process commencing from the initial interview and concluding with the final employment decision.  The employee get satisfied when they feel their capabilities.  Right candidate at the right place helps to increase productivity and reduce the cost of production and make organization successful. Soldier Management And technical Institute jalandhar .  It becomes possible for an organization to build a desirable culture and norms in the organization through proper selection of newcomers. Importance of Selection: Selection through various techniques that are reliable and proper ensures a better choice of employee. There is no short cut to an accurate evaluation of a candidate. long and complicated. It influences the shape of an organization‟s future. St. skills. Systematic and well planned selection helps an organization to drive certain following advantages which may clear the importance of selection. etc are properly utilized when selection is done through internal sources. The selection procedure is the system of functions and device adopted in a given company to ascertain whether the candidate‟s specifications are matched with the job specifications and requirements or not.27 RECRUITMENT PROCESS Selection The selection procedure is concerned with securing relevant information about an applicant. The objective of selection process is to determine whether an applicant meets the qualifications for a specific job and to choose the applicant who is most likely to perform well in that job.

Courts will find employers liable when employees are discover to have criminal records or other problems. do not wish to leave it. Lawyers will call hiring workers with such background. Soldier Management And technical Institute jalandhar . This result in job satisfaction and improved morale of the employees. Your own performance and the companies‟ performance will suffer.  The time to screen out undesireable is before they are in the door and not after.  Proper selection makes proper placement. Employees feel a sense of responsibility towards their organization  Proper selection helps reduce the labor turnover.both the physical as well as human resources. When candidates are selected properly. various resources are handled and utilized properly. negligent hiring St. It is important because its costly to recruit and hire employees  It is important because of the legal implications of incompetent hirings. Employees without these skills. Selecting The Right Employees Is Important For The Following Reasons:  Employees with the right skills and attributes will do a better job for you and the company.28  Proper selection facilitates optimum use of available resources. they may get adjusted easily to the new environment in an organization and hence. who are abrasive or obstructionists won‟t perform effectively. When proper candidates are selected.

Soldier Management And technical Institute jalandhar .29 SELECTIONPROCESS POOL OF CANDIDATE FORMED THROUGH RECRUITMENT SCREENING INTERVIEW VARIOUS APPTITUDE TESTS AND OTHER GROUP DISCUSSIONS MEDICAL TESTS CHECKING REFERENCES FINAL INTERVIEW BY SUPERVISOR OR MANAGER SELECTION OF CANDIDATE St.

 Recruitment is the process of searching for respective and it helps to create a pool of applicants from which certain required number is selected while as selection is the process of choosing the most suitable candidates. identification of target population. reference checking.  For Recruitment.  Specification of job requirements. aptitude tests.  Recruitment precedes selection while as selection follows recruitment. St. Soldier Management And technical Institute jalandhar . etc are the steps involved in selection process.  Recruitment is more objective in nature while as selection is subjective as there can be favoritism and bias in selecting the candidates.  Recruitment is a positive activity while as selection is a negative activity.  The main aim of Recruitment is to attract as many candidates as possible while as the main aim of selection is to select the most suitable candidates amongst the applicant.  Recruitment is less expensive compared to selection. medical checking.30 Difference between recruitment and selection process.  Recruitment is a less time consuming process compared to selection. are the steps involved in recruitment process while as screening interviews. It is a process of offering jobs to desired candidates. etc. internal and external sources are available for target population while as selection of the candidates is done from the target population. from those who apply for the job.

31 RECRUTMENT AND SELECTION PROCESS St. Soldier Management And technical Institute jalandhar .

32 CHAPTER V RESEACH METHODOLOGY St. Soldier Management And technical Institute jalandhar .

Soldier Management And technical Institute jalandhar .33 CHAPTER 5 RESEARCH METHODOLOGY Theories Of Research Methodology Research Methodology of My Study St.

St. In simple words. It may be understood as a science of studying how research is done systematically. formulating hypothesis or suggested solutions. organizing and evaluating data. Research Process Before embarking on the details of Research methodology and Research techniques. Research comprises defining and redefining problems. A research process consists of series of actions or steps necessary to carry out research and the desired sequencing of these steps.34 RESEARCH METHODOLOGY The Theory of Research Methodology It is a scientific and systematic search for pertinent information on specific topic. Soldier Management And technical Institute jalandhar . collecting. making deductions and making conclusions and at last carefully testing a conclusions to determine whether they fit the formulating hypothesis Meaning of Research Methodology Research methodology is ways to systemetically solve the research problem. all those methods that are used by the researchers during the course of study his research problems are termed as Research methodology. it seems appropriate to present a brief overview of the research process.

Soldier Management And technical Institute jalandhar . company manuals and books.35 THE RESEARCH METHODOLOGY OF MY PROJECT DATA COLLECTION Sources of Data The required primary data was collected through recruitment forms distributed. Primary data was also collected through informal talks with the officers and an executive of departments also helps to form a clear picture about the recruitment activity of the office. St. Secondary DataSecondary data is that data which is already available from different sources like internet job portals. Method Used for Data Collection There are two types of data used for research purpose 1.The primary data available to me was in the form of:  Questionnaire  Employees already working  Observation method 2. Primary Data Primary data is that data which is collected directly from people and organizations via questionnaires or surveys. newspaper ads.

Maulana Azad College Road branch at JAMMU AND KASHMIR city. RESEARCH APPROACH Depending on the nature of the study. the approach for the collection of the data was field survey as per the objective of the study required to study the targeted respondents and elicit their response. Descriptive research is characterized by a preplanned and structured research design.36 TYPE OF RESEARCH The primary aim of this research was to identify the recruitment activity \of the MetLife Insurance. St. The study was to identify the recruitment process. the type of data to be collected and procedures to be used for this purpose. Boundary of Study:The study was conducted within the premises of MetLife insurance Ltd. For this type of research sufficient time and care had to be implied for framing the research tools. which would be fairly representative of the targeted population. Soldier Management And technical Institute jalandhar . The type of research conducted in this regards was analytical and descriptive by nature.

Soldier Management And technical Institute jalandhar . St.37 Sample: Sample is the size of population on which you have done your survey. The Research Problems The main aim or objective of this project is to gain in-depth knowledge about the recruitment and selection process by studying the various recruitment and selection procedures of MetLife Insurance to recruit “Financial Consultant” Research Design: Research Design aims at data collection and analysis methods to combine relevance to the research purpose with economy in procedure. Recruitment enables an organization to find out the right kind of candidates who will fulfill their expectations and prove an asset to the organization. The sample size in my project were 93. The main objective of undertaking this project was to study the recruitment and selection procedures that are carried out at MetLife Insurance.

Soldier Management And technical Institute jalandhar .38 Flow Chart of Research Process St.

Soldier Management And technical Institute jalandhar .39 CHAPTERVI DATA ANALYSIS AND INTERPRETATION St.

40 CHAPTER 6 DATA ANALYSIS AND INTERPRETATION Theories Of Analysis Overall ANALYSIS AND INTERPRETATION Individual ANALYSIS AND INTERPRETATION St. Soldier Management And technical Institute jalandhar .

The purpose behind this questionnaire is to know the view of the employees in respect of recruitment process in the company. While conducting this survey. It takes me feel that my questionnaire is a true representation of their views. The process of data analysis and inter operation is done in form of tables and charts.41 DATA ANALYSIS Data analysis and interpretation is a process by which one analysis the data that has collected during the project period so that he is able to reach a conclusion to the desired project. I really appreciate the fact they were frank at giving their views. I had to find out the success factor of the sources of recruitment by studying how many candidates from each sources turned up. Soldier Management And technical Institute jalandhar . St. The data analysis and interpretation was done by questionnaire which was filled by the Financial Consultant who had joined Met Life Insurance ltd. I find out how the company‟s employees thought about the recruitment process prevailing at Met Life Insurance ltd.

I prepared a questionnaire and gave it to a number of people randomly selected among the Financial Consultant who had joined in the past year in order to know their opinion about the current Recruitment and Selection process carried out at Met Life insurance. I have attempted to find out the best source of Recruitment. The questions that were present in the questionnaire are analyzed in form of table and chart as under: St. I have undergoing analysis of the data. Soldier Management And technical Institute jalandhar . Firstly.42 Data Analysis and Interpretation: In order to analysis and inter operation of the data to find out the data which would be useful for the analysis of my project. Secondly.

43 Table 1: Reference used by the Financial Consultant Referen ce Used Number of Employe es 10 7 10 3 18 4 Newspaper Inter s net Employee Reference Walk Tele-in calling Oth ers Data Analysis Q1 How did you find about the job? 10% 17% internet employee reference walk-in tele-calling others 42% 7% 24% St. Soldier Management And technical Institute jalandhar .

Soldier Management And technical Institute jalandhar .44 Interpretation From the above chart it is clear that maximum of the recruitment was done by the help of tele-calling. Table 2: Status of Financial Consultant undergone written test: Financial Consultant undergone written test Yes No Number of Employees 31 21 St. Rest of the recruitment was done by the rest categories.

they have gone only through verbal interview. Soldier Management And technical Institute jalandhar .45 Data Analysis: Q2 Have you given written test? 38% Yes No 62% Interpretation According to the survey maximum of the Financial Consultant have gone under any sort of written test i.e. No. Of Rounds Number of Employees 5 35 10 2 1 2 3 More St. Table 3: Interview rounds an Financial Consultant undergoes through.

Soldier Management And technical Institute jalandhar .46 Data Analysis: Q3 Have many round of interview did you gone through? 4% 19% 10% 1 2 3 more 67% Interpretation According to the survey. it was found that maximum percentage of employee have gone through two rounds of interview. Table 4: Duration for communicating interview results Interview results communic ated Number of Employee s 17 27 2 6 Same day One day Two day More than two days St.

it is clear that maximum number of Financial Consultant were informed on the next day and – were informed on the same day while a few were informed either after two days. Soldier Management And technical Institute jalandhar . Table 5: Total duration of recruitment process More than 4-8 Duration Number of Employee s 15 23 12 2 1-3 days days 8-15 days 15 days St.47 Data Analysis: Q4 when were you informed about interview results? 12% 4% 33% Same day One day Two day More than two days 51% Interpretation According to the survey.

Table 6: Opinion of Financial Consultant about recruitment and selection process recruitment and selection process is fare Number of Financial Consultant 28 21 3 yes No Can’t say St.48 Data Analysis: Q5 How many days did the selection procedure takes? 4% 23% 29% 1-3 days 4-8 days 8-15 days More than 15 days 44% Interpretation Like mentioned earlier in the project that the selection procedure took a lot of time. Soldier Management And technical Institute jalandhar . 44% of Financial Consultant got recruited during 4-8 days while 29% got recruited during 1-3 days. so according to the survey.

49 Data Analysis: Q6 Do you think recruitment and selection procedure used by the company is biased? 6% yes No 40% Can’t say 54% Interpretation According to the survey 54% say that the requirement process of MetLife Insurance is biased while 40% say no and rest didn‟t commit on it. Table 7: Opinion about methodology used in recruitment process recruitment and selection process is fare Number of Financial Consultant Data Analysis: Q7 what is your opinion about recruitment methodology used in the recruitment process? St. Soldier Management And technical Institute jalandhar Needs Effective Ineffective improvement 37 4 11 .

Soldier Management And technical Institute jalandhar .50 21% Effective Ineffective 8% 71% Needs improvement Interpretation According to the survey 71% of the Financial Consultant that the methodology used in the recruitment process is effective and 21% say it needs improvement and rest say it is ineffective. Accountant Hou or job status No. Already a agent Unemplo yed Else wife Consultant St. Table 8: Current job status C. Of Financi al Consult ant 12 8 15 10 7 se F.

51 Data Analysis: Q8 What is your current job status? 13% 19% house wife 23% C. 15% are charted accountants or financial consultants while as 19% are unemployed and rest are related to other fields. St. Soldier Management And technical Institute jalandhar . Consultant Already a agent Unemployed Else 15% 30% Interpretation According to the survey 30% of the Financial Consultant are already agents and 23% are house wives. accountant or F.

St. while as 17% say it is excellent and rest of 4% say its bad.52 Table 9: Rating for recruitment procedure Excel Rating No. 385 say its fair. Soldier Management And technical Institute jalandhar . Of Financia l Consulta nt Data Analysis: Q9 How would you rate the recruitment procedure? 9 21 20 2 lent Good Fair Bad 4% 17% Excelent Good Fair Unemployed 41% 38% Interpretation According to the survey 41 of the Financial Consultant say that the recruitment procedure is good.

53 CHAPTER VII OBSERVATION & FINDINGS St. Soldier Management And technical Institute jalandhar .

54 CHAPTER 7 OBSERVATIONS AND FINDINGS St. Soldier Management And technical Institute jalandhar .

According to the survey maximum of the Financial Consultant have gone through written test while rest has been selected only by verbal interview. It was observed maximum no of Financial Consultant were informed on the next day and some were informed about the selection on the same day while few ware informed after two days. Like mentioned earlier in the project that the selection procedure took some time so according to the survey . it was found that maximum percentage of employees have gone through two round of interview. According to the survey maximum of the Financial Consultant are already agents and some are house wives and few are Charter Accountants or St. maximum of Financial Consultant got recruited during 4-8 days while as few got recruited during 1-3 days . According to the survey. 3. 5. 7. 8. According to the survey maximum say that the recruitment process of Met Life Insurance is biased while as rest say no while as few didn‟t commented on it. Various observations and findings are mentioned as under: 1. I observed various facts which could have a positive effect on the recruitment and selection process of financial consultant. According to the survey maximum of the Financial Consultant that methodology used in the recruitment process is effective and rest say it needs improvement and few say it is ineffective. 6. It is being observed that half of the recruitment was done by the help of talecalling and rest of the recruitment was done by rest of the categories so there should be more emphasis on other categories. 2.55 OBSERVATIONS AND FINDINGS During my project in the MetLife Insurance Ltd. Soldier Management And technical Institute jalandhar . 4.

According to the survey maximum of the financial consultant say that the recruitment process is good. Soldier Management And technical Institute jalandhar . 9. St. some say its fair while as few say it is excellent.56 Financial consultant few are unemployed and rest are related to other field so there is a vast marker for recruitment activity of financial consultant.

Soldier Management And technical Institute jalandhar .57 CHAPTER VIII CONCLUSION & SUGGESTION St.

Soldier Management And technical Institute jalandhar .58 CHAPTER 8 CONCLUSION & SUGGESTIONS St.

In these two months I developed very good interpersonal skills. which I never knew I possessed. There should be an improved in the Human Resource department in Met Life as there are very few people to take care of HR in this branch. Market should be targeted separately so that knowledge of Financial Consultant should be clear to common people. 2. I dealt with various aspects of HR and gained a lot of practical knowledge which will come in use for me when I start my professional career. There should be an improvement in the communication skills of the Financial Consultant with help of effective tools like group discussion presentation etc. 3. I learned lot of things which wrought be useful in my career. St. These two months were great learning experience for me. During my project in Met Life some of the conclusions and suggestions that I think will have an effect in the recruitment and selection activity of the financial consultant are as under: 1. Soldier Management And technical Institute jalandhar . I learned that each had to be handled carefully and appropriately. As HR is a field which requires constant interaction with various types of people. My experience at Met Life was of duration 2 months.59 CONCLUSION & SUGGESTIONS The experience that I gained by working in Met Life Insurance was incredible.

As maximum of the financial consultant recruited through tale-calling but it seems to be time consuming process. 5. instead of that more emphasis should be made on effective advertisement in news papers and on internet sites. St. Recruitment and selection procedure should be short as compared to prevailing time. 6. There was some sort of biased practice of recruitment in Met Life so they need to show improvement in recruitment activity of financial consultant so that continues its reputation its reputation in the market.60 4. Soldier Management And technical Institute jalandhar .

61 CHAPTER IX QUESTIONAIRE St. Soldier Management And technical Institute jalandhar .

Have you given written Test? Yes No Q3. How did you find about the job? Internet Employee Reference Walk-in Tele-Calling Others Q2. Soldier Management And technical Institute jalandhar .62 Questionnaire Name: Address: Contact Number: Age: Sex: Educational Qualification: Designation: Work Experience: Working As: Q1. How many Interview rounds have you gone through? 1 2 3 more St.

Do you think Recruitment and Selection procedure used by the company is baised? Yes No Can't Say Q7. What is your current job status? St. When were you informed about your interview results? Same Day One Day Two Day More than two days Q5. Soldier Management And technical Institute jalandhar . How many days did the selection procedure take? 1-3 Days 4-8 Days 8-15 Days More than 15 Days Q6. what is your opinion about the Recruitment Methodology used in the Recruitment process? Effective Ineffective Needs Improvement Q8.63 Q4.

Already Agent Unemployed Else Consultant Q9. Soldier Management And technical Institute jalandhar .64 House Wife Charted Accountant or F. How would you rate the Recruitment Procedure? Excellent Good Fair Bad St.

Sign up to vote on this title
UsefulNot useful

Master Your Semester with Scribd & The New York Times

Special offer for students: Only $4.99/month.

Master Your Semester with a Special Offer from Scribd & The New York Times

Cancel anytime.