Professional Documents
Culture Documents
Mission
To partner with our clients and to improve their competitive advantage in the most productive way using the latest tools, methods, and accelerators.
CORPORATE
CORPORATE
Corporate Overview
Description Financials Resources Certifications Global Delivery Platform Key Verticals Key Service Lines Ownership
Headquartered in Fremont CA, USA Strong player in the SAP and surround ERP Services area $ ~25M Revenue Profitable and generating strong cash flows 600 +
CORPORATE
Credentials
Robust Technology leadership : One of the first few companies to build mobile App in SUP 2.1 to demonstrate the Solution manager 7.1 capability to adopt the ITSM procedures for AMS delivery to demonstrate SAP E2E test management for regression testing to demonstrate BPCA and CA Wiley Extended diagnostics implementation to demonstrate Google Apps integration to SAP to set up Solution Manager in HA mode to build RDS solution for Pharma ( to be certified) to have built the expertise in niche modules of SAP Enduring relationships More than 40+ clients, 100% customer retention More than 60% of business is repeat business Projects executed in more than 7 countries across the globe Diverse intellectual capital 600+ consultants
368+ functional / process consultants 233+ technical consultants
CORPORATE
SAP Certified AMS Partner SAP Certified Hosting Partner SAP ByD Partner SAP AG Contractor SAP EBM Partner SAP AMS Partner
Center of Expertise
Industry based solutions, methodologies, templates and re-usable tools Custom Code Analyzer, Business process Change Analyzer, AMR Service catalogues, Scoping questionnaires, RASCI templates, Comprehensive call management system)
SAP - COE
Delivery accelerators
Developing a proof of concept for Mobile Applications Developing Google-SAP Integration tools Developing RDS solutions for Micro verticals
Knowledge Management
Reusable frameworks and components Best practices Tools and accelerators Methodologies and templates
Competency Development
Extensive application training Industry and process appreciation programs Proofs of concept / Internal projects
Centers of expertise
Proactive expertise building
Industry specific (e.g. RDS Solutions for -Pharma, Dairy, Mining, Real estate, Logistics providers etc.) Process specific (e.g. CRM, Financials, BW, HCM, portals, etc.) Technology/ Customer specific (e.g. Mobility, NetWeaver, Google Apps etc.) 6
Center of Expertise
COE charter
Logistics/Real estate
Differentiators Industry & Technology Point Solutions Reusable Frameworks & Components Best practices Tools & Accelerators White Papers & Technical Documents Methodologies & Templates
SAP - COE
Center of Expertise
Industry Solutions
Solution help desk Extended team for project teams Research on alternate solutions Research on new product functionality Competency development Extensive Application training Industry & Process Appreciation Programs Proofs of Concept Internal projects
Basis
Technology Solutions
ABAP NETWEAVER
Mobility BI/BW
ECC
Business Solutions
COE Toolsets Solution Manager Knowledge management SAP Document Management Tool
SAP - PRACTICE
One of the Technically Competent SAP practice among global outsourcing / offshore providers 16 + projects 600 + consultants Experience in 7 countries ITIL v3 certified delivery managers Proven global delivery model Accelerators, tools and methodologies that help speed up our services, reduce risk and cost
would also like to extend my gratitude to our AMS team for their consistent delivery of quality work for Fortescue. There were several tasks that were directly related to EHP5 project also many that were indirectly related such as fast tracking the RFCs before the change freeze and the test script improvements. The response times have been very good across the board and the standard of service has been excellent.. - Will Conlon Application Lead SAP Solutions
8
SAP - ALLIANCE
Alliance Management
Vendor
Partner
Alliance Governance
Direction Strategic Review Initiatives
SAP
Management team
ERPandERP
Management team
Vertical Focus
SAP
IBU team
EaE
Product dev Team
EaE
Practice team
EaE
Sales team
SAP - ENGAGEMENT
Mobility
BI & Analytics
SEM BPS BW ANALYTIC Apps
SCM
Ops.
Enterprise
Fin. HR Sales
CRM
SD SM TM Marketing Service Sales Analytics
APO SRM
PP MM PM PS RE
INDUSTRIES
Manufacturing
Mining Energy & Utilities Real-estate Chemical Pharma
Delivery expertise
Business process excellence | Deep industry experience | Engage across lifecycle
10
SAP - ALMS
Commitment from clients in a ERP competency center that aims to keep the business community activity involved
ERPandERPs managed services delivery to maximize efficiencies Fixed capacity team of experts to enhance application capabilities, performance and availability On demand pool of specialists
SAP - ALMS
SAP ENVIRONMENT
Continuous Improvements
Proactive Application and Interface monitoring Proactive Application support Optimization of Structures,
ITSM Establishment
Tools & Accelerators Leading Best Practices
Continuous Improvements
12
SAP - ALMS
Increased Business Effectiveness Business process standardization & KPI improvement Expand functionality to meet changing business needs Keep it Current: Upgrades and performance optimization
Increased process standardization and productivity leveraging ERP systems Ability to fine tune business processes as business needs change
SAP - ALMS
1
1
Definition of the right operational model
Dedicated regional AMS team to help clients choose the right co-sourcing model ITIL gap analysis and roadmap to mature support processes Experienced ITIL v3 certified transition managers to lead transitions ITSM Methodologies to transition from client team, existing vendor or implementation Dedicated AMS Center of excellence to drive benchmarking and improvements
5
Improve Business Value
2
3 4 5
2
Seamless Transition
ERPandERP
4
Innovative Delivery Models
ERPandERP developed productivity tools and accelerators for ongoing upgrades and maintenance activities using Solution Manager 7.1 Global support center for mature application environments Competency center models to standardize team and processes and factory model for repetitive development work BPMON tool to measure and monitor business performance KPIs BFPs assessment to identify opportunities to replace custom developments and use of new functionality
14
3
Continuous Improvement
SAP - ALMS
Application Run
First Call Resolution (L1) SLA Performance Ticket Rejection Index Ticket customer satisfaction rating System performance trend System outage and outage duration reduction Tickets resolved per100 hours of effort Ticket backlog management index Support Cost per concurrent user RCA completion index Repeat ticket index
Delivery units per person month Enhancement management index Team Mix Onsite : Offshore
15
SAP - ALMS
Service Desk
Call tracking Call status reporting Call triage First call resolution
SAP
GDC opens trouble ticket GDC solicits recommendation for resolution GDC provides customer with resolution information
Application Administration
1. Application admin Apply patch set updates Promote to production Change control initiation 2. Basis/Application DBA services Optimization 3. Security support
3. Specialized training
4. Batch process support 5. Break/fix 6. Minor enhancements
Hardware
Storage
SAP - ALMS
Improved service levels due to larger pool of experienced resources with clear demarcation of responsibilities and specialization
Significant cost advantage as compared to a dedicated support model
17
SAP - ALMS
New Solutions
Application Enhancements
Fixed Operational Costs
New Solutions
Application Support
IT & AD Transformation
Application Enhancements
Application Maintenance
18
SAP - ALMS
Solution Implementation
Technical Operations
Template Management
HA and DR
Test Management
BPMON
Archiving
Maintenance Management
19
SAP - ABAP
Practice Highlights
143+ SAP ABAP, Workflow consultants Worked with multiple high profile customers across verticals ( Retail & Logistics, Energy, Utilities, Finance, and Manufacturing) across geographies Leveraging business partnerships with key players SAP CD
SAP - ALMS
Process Improvement A standardized methodology for the lifecycle of the development projects Well defined Code/Program/Performa nce Standards Standardized Estimation Methodology
Solution Definition
Qualification Effort estimation Solution definition Scope finalization Acceptance criterion
Approach Notes
Best Practices & Learning Customer Industry Overviews Templates projects Reusable assets
S u p p o r t
20
SAP - ALMS
Archiving Implementation Technical upgrade in record time Event management in shared model Entire gamut of OS and DB support
Process Improvement A standardized methodology for the lifecycle of the application Well defined service catalogue for event, incident management and continuous improvement Availability of system with 99.9+ up time Technology adoption
Approach Notes
Best Practices & Learning Templates Complete ownership based learning Reusable assets
SAP - BW
Practice Highlights
30+ SAP BI/BW consultants Worked with multiple high profile customers across verticals ( Retail & Logistics, Energy, Utilities, Finance, and Manufacturing) across geographies Leveraging business partnerships with key BW players
SAP - ALMS
Process Improvement Report Needs Analysis BW Data load Dashboard BW Upgrade Framework
Expertise Building Health Check Monitor Manual Planning Prototype Management Cockpit Prototype
BW Skill Matrix
DaRT Execution
Framework BW Performance Improvement
BW-CRM Analytics
Prototype Cross product integration Portals,
Database
22
SAP
workshops/year attended Provide End-to-end solutions around PI, EP (TREX), BW, MDM, BPM, BRM and BRF+
Mobile Apps
NetWeaver XApps (composite application) built using SAP NetWeaver platform Business Process Automation using Business Rules, BPM and BRF+ Creation of Business packages
Process Integration Business Activity Monitoring using PI7.3 and BRM in Portal SAP business objects integration with xECM business workspace Goole Apps and SAP integration
Research Areas
Extended facing using AJAX framework Security and Authentication CRM 7.x web user Interface Portal knowledge repository integration with Alfresco
SAP Operations
Practice Highlights
190+ SAP consultants worldwide Rich industrial and cross functional experience Skill areas include SAP MM, PP, PM, PS, WM, SD, APO, SRM & SCM Expertise in APO areas like DP, SNP, PPDS, GATP, ICH, EM, CIF, Live Cache
SAP
Process Improvement Template and roll out framework BFP Upgrade tool kit Smart Sourcing Solution SRM Scoping and Deployment framework Pre-configured client/Building Blocks
Expertise Building Proof of concept on new products like: APO Inventory SRM Strategic Sourcing Solution development with RDS in
Knowledge Management and Helpdesk Best Practices Case Study documents and project learnings SCM Solution Set Industry specific process knowledge repositories Active support on project issues Domain wise distribution list
Pharma
Dairy Real estate Mining Print solution etc
24
SAP
Process Improvement
Expertise Building Proof of concept on new products like: LSO Employee file management CATS Enterprise Compensation management eSeparation Archivelink
25
SAP Financials
Practice Highlights
105+ SAP consultants worldwide Expertise in the areas of Financial & Mgmt Consolidation, Treasury, Compliances, AP, AR, GL, FA, Credit Management, Dispute & Collection, Bills Processing, Planning & Budgeting Applications, FSCM, etc Custom Solution Development: Payables Imaging Sol., Job Costing Solution, Accounts Receivables & Credit Risk Mgmt, Lockbox processing Consolidation Data migration, Country specific reporting
SAP
Point Solutions: Reporting Needs Analysis, Analytics Off shoring, R3 Health Check monitor
FI Skill Matrix
26
SAP
SAP CRM CoE Technology Integration Customer ` Orientation Solution Demo Labs
Cross product integration - APO, BW SAP NetWeaver technology platform SAP ECC, legacy system interfaces
Responses to RFPs/ RFQs Solution Architecting and Process Consulting services Client meeting, presentations
Real Life Scenario Simulation Ready Sandbox and Quality environment Prototype walk through
27
FICO, PSCD, PS,MM, SRM, xECM, PM, VIM, EP, XI, uPerform, Abap, Workflow, and Australian taxation FICO, MM, PP/QM, PM, HCM , Abap, Basis and Indian Taxation FICO, SD,MM,PP,QM,HCM Abap, Basis and Indian Taxation
24x7 Support, Partial FTE per module, lower TCO, Quality and ITIL v3 Service Delivery SAP ERP 6.0 and allied components/ RWD products/ HPQC/QTP/TAO/TDMS/Solution Manager Implementation/ Upgrades 1 year to Multi year contracts
28
FICO,SD, MM, PP, QM, HCM and Indian Taxation FICO, MM, PP/QM, PM, HCM and Indian Taxation FICO, RE-FX,MM,SD,PS and Indian Taxation FICO, SD,MM,PP,QM, BI, HCM and Indian Taxation
All projects implemented within Time lines, Budget and with Quality SAP ERP 6.0 / BI-BObj 3 months to 6 Months
29
Nature of Developments
Key benefits Components Support time lines/baseline
30
31