CHAPTER-I

COMPANY PROFILE

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Larsen & Toubro Limited (L&T)
It is an Indian multinationalconglomerate company headquartered in Mumbai, India. The company has four main business sectors: technology, engineering, construction and manufacturing. L&T has an international presence, with a global spread of offices and factories, further supplemented by a comprehensive marketing and distribution network. The firm has more than 60 units in some 25 countries. Domestic business within India dominates, but the company is steadily growing its global operations with a focus on China and the Middle East.

History
The company was founded in Mumbai in 1938 by two Danish engineers, Henning HolckLarsen and SorenKristian Toubro. The first office was reportedly so small that only one of the partners could use it at a time. It was initially involved with importing heavy machinery from Europe. Pre-Independence The company started off as a representative of Danish manufacturers of dairy equipment. However, with the start of the Second World War in 1939 and the resulting restriction on imports, the partners started a small workshop to undertake jobs and provide service facilities. Germany's invasion of Denmark in 1940 stopped supplies of Danish products. This crisis forced the partners to start manufacturing dairy equipment indigenously. These products proved to be a success, and L&T came to be recognized as a reliable manufacturer with high standards. The war-time need to repair and refit ships offered L&T an opportunity, and led to the formation of a new company, Hilda Ltd., to handle these operations. L&T also started two repair and fabrication shops signaling the expansion of the company. The sudden

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internment of German engineers in India (due to suspicions caused by the War), who were to put up a soda ash plant for the Tata, gave L&T a chance to enter the field of installation. In 1944, ECC was incorporated by the partners; the company at this time was focused on construction projects (Presently, ECC is the construction division of L&T). Around then, L&T decided to build a portfolio of foreign collaborations. By 1945, the Company represented British manufacturers of equipment used to manufacture products such as hydrogenated oils, biscuits, soaps and glass. In 1945, the company signed an agreement with Caterpillar Tractor Company, USA, for marketing earth moving equipment. At the end of the war, large numbers of war-surplus Caterpillar equipment were available at attractive prices, but the finances required were beyond the capacity of the partners. This prompted them to raise additional equity capital, and on 7th February 1946, Larsen & Toubro Private Limited was born. Post-Independence Independence and the subsequent demand for technology and expertise offered L&T the opportunity to consolidate and expand. Offices were set up in Kolkata (Calcutta), Chennai (Madras) and New Delhi. In 1948, fifty-five acres of undeveloped marsh and jungle was acquired in Powai, Mumbai. That uninhabitable swamp is presently a manufacturing landmark. In December 1950, L&T became a Public Company with a paid-up capital of Rs.2 million. The sales turnover in that year was Rs.10.9 million. Notable orders executed by the Company during this period included the Amul Dairy at Anand and Blast Furnaces at Rourkela Steel Plant. With the successful completion of these jobs, L&T emerged as the largest erection contractor in the country. In 1956, a major part of the company's Mumbai office moved to ICI House in Ballard Estate, Mumbai; which would later be purchased by the company and renamed as L&T House, its present Corporate Office. The sixties were also a decade of rapid growth for the company,
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and witnessed the formation of many new ventures: UTMAL (set up in 1960). In 1976. L&T has formed a joint venture with Sapura Crest Petroleum Berhad. Japan to manufacture super critical boilers and steam turbine generators.. The joint venture will own and operate the LTS 3000. Eutectic Welding Alloys (1962) and TENGL (1963). In 2008-09. L&T has also signed a technical collaboration with Clyde Bergemann for electrostatic precipitators. L&T has more than 38000 employees in India L&T Power L&T has set up an organization focused on opportunities in coal-based. The Heavy engineering division manufactures and supplies custom designed and engineered critical Page | 4 . Engineering and Construction Projects L&T‟s engineering and construction track record consists of implementation of turnkey projects in major core and infrastructure sectors of the Indian industry. Audco India Limited (1961). This business provides turnkey solutions for setting up utility power plants. It also provides power plant engineering services through L&T Sargent & Lundy. a Heavy Lift cum Pipelay Vessel. L&T has formed two joint ventures with Mitsubishi Heavy Industries. Malaysia for providing services to offshore construction industry worldwide. Heavy engineering L&T is acknowledged as one of the top five fabrication companies in the world. He retired as Chairman in 1978. gas-based and nuclear power projects. significant progress was made in setting up manufacturing facilities for super critical boilers and turbines at Hazira. USA. a crucial BOP item in coal based thermal power plants. co-generation and captive power plants on EPC basis. Holck-Larsen was awarded the Magsaysay Award for International Understanding in recognition of his contribution to India's industrial development. on India's west coast. a joint venture of L&T and Sargent & Lundy.

petrochemicals and cement. It also has keen interest in the markets of Indian Ocean rim countries.equipment and systems to the needs of core-sector industries and the defense sector. Construction of specialized mid-size vessels is being undertaken and capacity is being augmented by additional infrastructure such as ship lift system and additional outfitting workshops to extend the activities to ship repairs. In the electronic segment. It is the preferred supplier of equipment for a select range of products. South East Asia. globally. The focus will be on construction of commercial vessels. Chemical tankers. L&T also manufactures custom-engineered switchboards for industrial sectors like power. Electrical and electronics L&T is an international manufacturer of a wide range of electrical and electronic products and systems. The design wing of L&T ECC is called EDRC (Engineering Design and Research Centre). African and SAARC countries. electrical and instrumentation. warships for the navy and the coast guard. Construction & Contracts Division of L&T – is the major contributor of L&T's share market. Russia. Africa and Latin America. mechanical. It carries out basic and detailed design for both residential and commercial projects. L&T has a shipyard capable of constructing vessels of up to 150 meters long and displacement of 20000 tones at its heavy engineering complex at Hazira. it is also listed as India‟s largest construction organization. L&T covers varied disciplines of construction – civil. CNG carriers. CIS. EDRC provides consultancy. refineries. defense &para military vessels and other role specific vessels. Mauritius. L&T offers a Page | 5 . Currently. L&T has expanded its focus to the Middle East. The shipyard is geared up to take up construction of niche vessels such as specialized Heavy lift Cargo Vessels. design and total engineering solutions to customers. Construction ECC – Engineering.

it was reported that the company will be restructured into nine virtual companies. and a board of directors with at least three independent directors. This is similar in organization to the Mitsubishi Group with which L&T has close partnerships. metals and minerals. Restructuring In January 2011. Defibrillators. its own profit and loss account. supplies a wide range of rubber processing machinery and injection molding machines. but will merely advise management. aggregate crushers. Each board will not have any legal or statutory standing. The nine virtual companies comprise power. heavy engineering. and manufactures and markets industrial valves and allied products and a range of sophisticated application-engineered welding alloys. Ventilators. switchgear. loader backhoes and vibratory compactors.range of meters and provides control and automation systems for industries. machinery and industrial products. hydrocarbon. CFO and HR head. and will have a CEO. Syringe pumps. ESUs. Each will be called an independent company. infrastructure. Page | 6 . building and factories. Medical equipment and systems manufactured by L&T include advanced ultrasound scanners and patient monitoring systems. hydraulic excavators. and electrical businesses. Machinery and industrial products L&T manufactures markets and provides service support for critical construction and mining machinery – surface miners. Anesthesia machines.

a suburb of Mumbai. Affiliated to MSBTE and Approved by AICTE and offer courses leading to undergraduate (Bachelor) degrees in Engineering. It is located in Powai. It accommodates a complete mechanical workshop. A.built for the Konkan Railway The world's longest LPG pipeline The world's longest cross country conveyor Building an international class football stadium in 260 days The world's largest coal gasifier made in India and exported to China The world‟s biggest EO reactor for a petrochemical complex in the Gulf The world‟s largest FCC regenerator for a refinery Asia‟s highest viaduct The world‟s longest coal conveyor L&T played a critical role in building India‟s first nuclear powered submarine Page | 7 . The Institute has its own building with over 5000 sq. drawing hall. It is run & managed by Larsen & Toubro. built up area. Naik was also awarded the Padma Bhushan by the President of India in 2009. mts.L&T Institute of Technology Main Building L&T Institute of Technology (LTIT) is a diploma polytechnic college in India. audio-visual room.M. classrooms and also a playground. library. Achievements of L&T L&T's signature of excellence is evident on:                 India's first indigenous hydrocracker reactor Oil and gas platform projects executed to global benchmarks The world's largest continuous catalyst regeneration reactor The simultaneous execution of clean fuel projects at eight refineries around India The world's biggest fluid catalytic cracking regenerator The world's longest product splitter Asia's highest viaduct . It is one of the most reputed engineering colleges in Maharashtra. administrative wing. well-equipped laboratories. Mr.

LATEST AWARDS AND RECOGNITION: MAJOR AWARDS RECEIVED BY L&T IN 2011 Mr. (June 29. L&T. based on the opinion of over 10. 2011) L&T Ranks Among Top Three ‘Most Attractive Employers’ L&T was ranked among the top three in an online research carried out by HR services company. Women The L&T is emerging as one of the strong players in development and construction of Metro rail systems. Y. (July 14. Environment 7. 2011) L&T Ranked Among Top 5 ‘Thought Leader Brands’ in India L&T was ranked among the Top 5 in an Index of Thought Leaders in India published by a London-based communications agency. 2011) Mr.M. Employee Welfare 5. Deosthalee. A. CMD. Healthcare 8.M.Corporate Social Responsibility Beyond the corporate objectives of achieving growth and profitability. airports expansion and modernizationand ports up-gradation through JV route. The Company's efforts have been widely recognized. won the award for „India‟s Best CFO‟ in the annual survey organised by the leading business publication Business Today and Yes Bank.M. L&T ranks higher than several global Page | 8 .000 potential. The award recognises the country‟s best corporate houses to work for among 150 of the largest employers. In the Index. (July 4. Energy 6. Naik. employed workforce in India. L&T ‟s Chief Financial Officer and Member of the Board.M. wins India’s Best CFO Award Mr. as well as. Education 4. 1. CMD. A. Y. L&T is conscious of its larger social obligations. L&T CFO. Ma FoiRandstad. Community Welfare 2. Disaster Relief 3. Deosthalee. was ranked the „Best CEO‟ in the Industrials segment in Asia in the All Asia (excluding Japan) Investor Relations Perception Study conducted by the prestigious Institutional Investor magazine. Vocational Training 9. Naik. Water 10. was ranked the ‘Best CEO’ in the Industrials segment in AsiaMr.

A. A recent survey of press citations saw Mr. Naik‟s rankings soar among the country‟s news makers. The event was organised jointly by The Financial Express and Emergent Ventures India – an integrated climate change and clean energy firm. Prof Pritam Singh. M. (March 25. The award honours the Company‟s commitment towards community welfare and social development. (June 24. L&T won the award in the highest category of „Overall Leaders‟. has emerged as among the most high profile of India‟s corporate leaders in the Indian and the global media. (June 7. Naik is ranked 12th. 2011. Mr. 2011) L&T wins Frost & Sullivan Award for Excellence in Green Manufacturing L&T‟s Powai Manufacturing Facility and its „green manufacturing‟ practices won accolades at the Frost & Sullivan Green Manufacturing Excellence Awards 2011 in Mumbai on 29th April. Mr. The research was conducted by research consultancy firm GlobeScan for the Index of Thought Leaders 2011. was featured among an elite group of business leaders who are giving thrust. L&T was selected in the category of „Top Performer Award‟ for its accomplishment in the large enterprisesegment. He was ranked Number 10 in the Indian media. Mumbai on Monday. for its accomplishments in the large enterprise segment. Naik. proving its fund management expertise. (April 30.brands. 2011) L&T’s CSR Honoured with Golden Peacock Award 2011 L&T‟s Corporate Social initiatives (CSI) were yet again acknowledged and applauded – this time with the prestigious „Golden Peacock Global CSR Award 2011‟.M. Naik. having seen a rise of 157 per cent. 2011) L&T CMD Profiled in the Book on Business Leaders Who Are Driving Change L&T‟s Chairman & Managing Director. In the survey of global media. Gurgaon. L&T. direction and momentum to the process of change that is transforming India‟s economic landscape. L&T CMD Ranks among Top News Makers in Indian and Global Media Mr. March 7. A. L&T Mutual Fund won this award against stiff competition with some of India‟s largest AMCs. The volume was released at a gala launch function at the National Centre for the Performing Arts. 2011) L&T Monthly Income Plan bags 5 Star Ranking from ICRA The L&T Monthly Income Plan (MIP) has bagged the coveted 5 Star Ranking from ICRA. AshaBhandarker – a member of the senior faculty at the Management Development Institute. and was awarded the ICRA Mutual Fund Award 2011. along with Dr. (May 02. The book „In Search of Change Maestros‟ has been co-authored by management guru and former director of IIM – Lucknow. 2011) L&T wins Green Business Leadership Award L&T‟s sustainability practices won another accolade as it bagged the Financial Express-EVI Green Business Leadership Award for 2010-11 in the large corporate (engineering) segment. Page | 9 . Chairman & Managing Director.

Jairam Ramesh.M. Y. Salman Kurshid.2011’ Rankings Leading business magazine. Mr. ICAI Bestows Top Honour on Mr. 2011) L&T bags ’India Shining Star Award’ for Outstanding CSR L&T bagged the ‟India Shining Star CSR Award‟. L&T The Institute of Chartered Accountants of India (ICAI) – the country‟s apex body of Chartered Accountants – has bestowed its highest honour. 2011) Finance Minister Presents Coveted ET Company of the Year Award to Mr. and other celebrities. „Business Achiever – Corporate‟ for the year 2010 on Mr. KapilSibal. Deosthalee. The award was presented at the 11th International Conference of the Centre in Mumbai on February 11. The institute saluted his role in providing strategic direction to the business of financial services. In the overall rankings. In the sector-wise survey. CFO. Mr. (February 24. CFO. A. Naik. the Mumbai based CHEMTECH Foundation has conferred on him its prestigious Hall of Fame . Y. Chairman & Managing Director.M. 2011) Page | 10 . Mr. for his outstanding contribution to business leadership as a finance professional. L&T was ranked ‟India‟s Most Respected Company‟ in the Infrastructure category. The Economic Times 'Company of the Year Award . 2011.2010' at a function in Mumbai attended by the elite of business and industry. instituted by the Wockhardt Foundation. Mr. leading political figures including Mr. PrithvirajChavan. Pranab Mukherjee. L&T wins Top Honours in Businessworld’s ’Most Respected Company . Corporate Affairs Minister.Leadership & Excellence Award 2011. (January 08. Naik Union Finance Minister. (February 19. HRD & Telecom Minister. L&T. L&T emerged second. Environment Minister. Chief Minister of Maharashtra. Mr. A. A. development projects and Information Technology of the L&T Group. (January 30. Businessworld‟s rankings of ‟Most Respected Companies‟ saw stellar honours for L&T. for Outstanding CSR in the sector for companies engaged in heavy engineering.M. The award was received on behalf of L&T by Mr.M. presented L&T. Deosthalee.L&T CMD Honoured with CHEMTECH Hall of Fame Award In recognition of L&T‟s CMD. Naik‟s stellar contributions to the industry and nation. 2011) L&T wins Award for ’Company with Best CSR & Sustainability Practices-2011’ L&T‟s CSR initiatives were again in the limelight as it bagged the award for ‟Company with the Best CSR and Sustainability Practices‟ by the Asian Centre for Corporate Governance and Sustainability.M.

IT Consulting EMPLOYEES PARENT WEBSITE : 14. Maharashtra. India KEY PEOPLE : V K Magapu(Director) SERVICES : Information Technology services.INDUSTRY PROFILE TYPE INDUSTRY FOUNDED : Subsidiary : IT Services : 1997 HEADQUARTERS: Mumbai. BPO and Solutions.com Page | 11 . Infrastructure Management Services. ERP Services.468 : Larsen & Toubro : lntinfotech.

Free scale. which play a critical role in L&T Infotech‟s successful implementation of its services. manufacturing. Hitachi. The company works with the offshore application development model. Sweden and Germany. India-based construction and engineering conglomerate Larson & Toubro Limited.000 professionals.LARSEN & TOUBRO INFOTECH Larsen & Toubro Infotech Limited. Citi Group. The company also provides software development and network management services. among other applications. Texas Instruments. wherein application development is carried out at its development centers in India. ABSA. Qualcomm. L&T Infotech‟s business from the European Union contributed approximately 22 per cent to L&T Infotech‟s total business. and supply chain management (SCM). In FY 2005-06. L&T Infotech has global presence which includes 10 software development centers at 7 locations in India and 15 international offices. eCORPUS. P&G. These centers are connected to the European offices through a dedicated wide area network to serve the company‟s client Page | 12 . France. It also provides services in the embedded intelligence and e Engineering space. Lafarge. insurance. Denmark. Johnson and Johnson. Standard Life. As on 31 March 2006.. customer relationship management (CRM). L&T Infotech in the European Union (EU) L&T Infotech is present in the EU. Its clients include industry leaders like Marsh & McLennan. It offers services and solutions for the following industries: banking and financial services. Travelers. and SAP. L&T Infotech is one of more than 60 subsidiaries owned by Mumbai. Larsen & Toubro Infotech (L&T Infotech) implements and supports third-party mobile and enterprise software from vendors including Microsoft. Sanyo. Oracle. LG and Samsung among others. a 100 per cent subsidiary of the L&T. L&T Infotech focuses on information technology and software services. Ingram Micro. Infineon. with its five offices located in the United Kingdom. Chevron. Marathon. Barclays. It specializes in products used for enterprise resource planning (ERP). energy and petrochemicals. the company has approximately 7. offers software solutions and services with a focus on Manufacturing. BFSI and Communications and Embedded Systems.

Page | 13 . Version-2. L&T Infotech in France L&T Infotech operates in France through its office in Paris. risk placement. and also conforms to SEI-CMMI Level-5 guidelines. where it is offering its services to several prestigious clients. The company is a key player in the insurance segment in this region. the company has been able to gain a significant foothold in the region. is crucial for L&T Infotech‟s success in Europe. L&T Infotech in the UK United Kingdom. accounting. In spite of its late entry. These certifications significantly help in positioning the company as a world-class and qualityconscious service provider to its overseas clients. It offers a variety of specifically designed solutions for product rating and definition. L&T Infotech is focusing on SAP implementation and support in the UK. claims management. Success Factors Focus on Quality From its inception. The company was among the first few software companies of India to have the ISO 9001:2000 certification. The company‟s clients in the EU include major players across different sectors. Telecom and Banking segment. L&T Infotech has setup dedicated Offshore Development Centers for its major customers to provide flexibility and cater efficiently to evolving needs of its customers. L&T Infotech has focused on quality solutions.base in Europe. being one of the largest IT services markets.0 across all its software development centers. The major clients of the company in France are in the Manufacturing. policy administration. it is also assessed and rated at PCMM Level 5. L&T Infotech has provided cost-effective solutions to its customers. treaty and facultative contracts. client management. Using its Onsite-Offshore Global Delivery Model. underwriting. In addition.

Banking & Securities. and is aggressively marketing itself through various promotional activities in the region. Utilities & Process sector). Insurance sector. With these partners. Microsoft and Computer Associates. Semiconductor and Electronics (Hi-tech) sector.Innovations L&T Infotech has developed a multitude of products catering to clients across various sectors and phases of IT implementation. Consumer Packaged Goods sector. Oracle. The CoE endeavors to ensure that knowledge from different technology areas reaches various delivery groups within the company. Energy & Petrochemicals sector. Future Plans Focus on Area of Expertise L&T Infotech is planning to focus on Enterprise IT. The company has initiated strategic investments in the EU to start near-shore development centre and cater to the requirements of its clients. L&T Infotech has established strategic partnerships with certain leading players in the industry. including SAP. The company has plans to start operations through its offices in the Netherlands and Switzerland region. The company has identified these sectors as its future growth drivers. The company is planning to brand itself as a major IT services player in the EU. Page | 14 . Construction Equipment (off high way vehicles) sector. the company is able to extend customized solutions to a multitude of clients in various segments. The company is among the top 10 leading software and service exporters from India in the report published by NASSCOM. The company has a dedicated Center of Excellence (CoE) that focuses on adopting cutting-edge technologies for business solutions. Amber Point. Industrial Products sector. consisting of Manufacturing (which includes Automotive sector. and Product Engineering Services sector.

analytics and testing capabilities for extracting fuller value from IT spend. They bring to them an inherent understanding of the business processes. Finally. Their emphasis on enhancing STP rates includes recommendations on application re-engineering and application integration of cross-platform systems to achieve seamless interoperability between the front office and back-office. Their client base includes 7 of the top 15 global banks across USA.Clients: Some of the major clients of L&T InfoTech are INDUSTRIES SERVED Following are the industries that are served by L&T Infotech Company: I. Europe and Asia Pacific regions. business issues and technology issues that shape the banking and financial services landscape. GRID computing and Business Process Management. BANKING AND FINANCIAL SERVICES They provide the winning edge to their financial services clients by deploying their transformational legacy modernization. Page | 15 . They help their clients stay at the forefront of technological advancements through the adoption of emerging technologies like Service Oriented Architecture. UK.

their approach towards optimizing operational efficiencies is promoted through robust architecture and development methodologies. business analysts. regulatory specialists and package implementation specialists. high-coverage testing and proactive support for regulatory compliance. innovative solution accelerators and heritage of risk management for extracting fuller value from IT spend. life and healthcare insurance including carriers. automated. has several decades of rich experience across the entire energy and petrochemical value chain. intermediaries and re-insurers. project management. end-to-end projects and system integration. From large-scale. III. Their successful track record with global leaders is founded on this unique 'Business-to-IT Connect' delivered by their corporate heritage. II. They serve leading firms across the insurance landscape in property & casualty. INSURANCE They provide the winning edge to their insurance clients by leveraging their domain expertise. Leveraging their rich parentage. Information Management. L&T offers design. IT for Physical Layer Connectivity and major Capital Projects. Their parent company. to leveraging emerging technologies for innovative business solutions . ENERGY & PETROCHEMICALS They provide the winning edge to energy and petrochemical companies by enabling them to extract full value from information management and IT systems across the entire value chain. Larsen & Toubro (L&T) . as well as Niche Solutions based on emerging technologies. Their strong industry interface through partnerships with insurance industry associations such as AICPCU. ACORD and LOMA help their consultants to keep abreast with the evolving needs of the insurance industry. Their services are enriched by their parent company's seven-decade old experience of dealing with risk management and insurance.they use their deep understanding of the domain to convert IT investments into competitive advantage. Their clients benefit from the collective expertise of a deep pool of associates including domain specialists. technology professionals. engineering. Page | 16 . solution architects. they offer solutions in the area of ERP. construction and commissioning services to the hydrocarbon industry. procurement.

V. amongst others. handheld devices to high availability carrier-grade servers on the other. end-to-end software services that range from small. They provide high quality. Our acquisition of GDA Technologies. They leverage their Business-to-IT Connect and deeply committed people to offer their clients sharper ERP deployment skills. pre-tested domain specific solutions and customized business intelligence capabilities. MANUFACTURING Their cutting-edge technology solutions have helped Fortune 500 companies maximize business returns from IT and engineering investments. networking and consumer electronics market. supply chain improvements. a leading electronic design and silicon intellectual property solution provider allows us to offer complete solutions for the embedded. TELECOM-PRODUCT ENGINEERING SERVICES They are one of the fastest growing solution/services companies with a strong focus on Wireless Telecom. They cover the entire mobile communications value chain. Their experience ranges from providing cost effective application development and maintenance services for all of the business process in a manufacturing industry to being a thought partner in devising strategic solutions in price management.4G Technologies. They provide end-to-end services from product conceptualization to sustenance. They offer services/solutions for the entire spectrum of Mobile Devices from Hardware Design to Application Development. Home Networking & OSS/BSS. Page | 17 .IV. Their Domain Expertise spans across Mobile Devices. They develop IMS components for both client and application server. IT re-architecting and NPI process improvements. delivering long-term value to their clients through innovative and flexible business models. Next Generation Networks & IMS. They have vast experience in providing wide range of solutions in the area of WiMAX mainly focusing on PHY & MAC Layer for Base Station and CPE as well.

Page | 18 . Started by Premji Wipro not only ranks prominently among the top 10 IT companies India. It was a hydrogenated cooking fat company basically and now has IT. but is also ranked highly among the top 10 global outsourcing providers.SERVICE OFFERINGS        Commercial grade software development Product conceptualization to complete deployment Porting Simulator development Testing Product enhancement & maintenance Consulting Competitors of L&T Infotech TCS was founded in 1968 and is one among the top 10 IT Companies India and it has the highest staff strength of 111. It first started as the Tata Computer Center and acquired its present form after realizing the huge potential of the IT services. BPO and R&D services which has its centers in about 50 countries.000 employees.

It has professionals from diverse nationalities and has its presence in about 18 countries.It is ranked among the top 10 IT companies India as they are the leading providers of business solutions and information technology related services to clients from Europe. This is a division of Citicorp (Citigroup) which provides overseas software solutions and posted a top-line growth from the year 2008 Page | 19 . America and in the Asia-Pacific regions It is among the top 10 IT companies India as it is an original IT garage start up founded in the year 1976.

8 billion engineering.Hinjewadi). L&T Infotech is differentiated by its unique Business-to-IT Connect. A wholly-owned subsidiary of Larsen & Toubro.Navimumbai(Vashi).” The trophy was received by Mr. S. a US$ 9.  The Technology Centre-II of L&T Infotech Park received the prestigious Indian Building Congress trophy for “Excellence in Built Environment. is ranked by NASSCOM as 8th largest Indian software & services exporter from India and is amongst NASSCOM‟s Top 20 IT-BPO Employers in India (FY2009-10). one of the fastest growing IT Services companies.Chennai(Manapakkam)        USA Canada Europe Asia Pacific South Africa Middle East Australia & New Zealand ACHIEVEMENTS  Larsen & Toubro Infotech Ltd (L&T Infotech).Bengaluru(Whit e field). Page | 20 .Pune(Shivajinagar.Airoli). manufacturing & financial services organization with global operations.   It is also ranked 7th in DATAQUEST-IDC top 20 IT Best Employers Survey 2010. which is a result of its rich corporate heritage.GLOBAL PRESENCE L&T Infotech has its presence globally across the following regions:  IndiaMumbai(Powai.

and insurance investment products. Unitrax® further supports your needs by producing reports to assist with client identification and anti-money laundering compliance regulations. Information & Broadcasting Minister during the “13th Annual Convention of Indian Building Congress” held at VigyanBhavan at New Delhi on May 17. Kanappan from Mr. CRA. structured notes. 2007. investor and advisor trax. With a consistent high client satisfaction measure. improves efficiencies through streamlined and automated client processing through your business operations whilst ensuring a high level of compliance with regulatory requirements and industry standards. MRQ. Fund SERV and IFIC. The product is delivered through a graphical user interface providing integration with web-based BI reporting and sales analytics features and functions. fixed income. Unitrax®‟s Web services-based architecture makes it very easy to connect to in-house applications and can be leveraged to bring the utmost value to your end investors and advisors by providing readily used information via the web portal. lowers operational costs. Jaipal Reddy. CLHIA. annuities. Unique features:    Logical navigation allowing for quick productivity gains by end user community Real-time fund management Catalogue of systematic and ad hoc reports Page | 21 . Compliance: Unitrax® maintains compliance with the regulations of industry governing bodies and associations such as OSFI. enabling fund and insurance manufacturers to manage the administration of their wealth management products including mutual funds. Unitrax® provides a complex inventory of business features. PRODUCT PROFILE 1) Product :Unitrax Unitrax® is a SaaS-based transfer agency record keeping platform.

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With Advisortrax™.   Access investor e-mail addresses stored in Unitrax® Produce on-demand. commission details. LIF (Life Income Funds) and RESP (Registered Education Savings Plan) details Preauthorized chequing and automatic withdrawal deposits systematic plan details      Client banking information Beneficiary. web-based. including:     Daily investment and book values Investment gains and losses Current unit balances and fund prices RRSP (Registered Retirement Savings Plan). product built with the distribution network in mind. Each advisor is restricted to the information relevant to their related accounts. and various investor demographic details Transaction. In fact. printable statements for a desired date range Produce a variety of charts and graphs on demand. commission. It provides advisors with 24-hour. advisors have access to valuable. and service fee historical details DSC free unit information Current assets under administration information Advisortrax™ is built to work with Unitrax®. secure and encrypted access to their clients‟ records. when you use both you‟ll have access to enhanced functionality including the ability to: Page | 23 . RRIF (Registered Retirement Income Fund). such as portfolio allocation and market value analysis   Conduct redemption scenarios that individually break out applicable deductions Download transactions to Quicken™ software. real-time account information. tax form. the producer of Canada's most popular personal financial software suites 1) Product : Advisortrax Advisortrax™ is an L&T Infotech Financial Services Technologies Inc. service fees and Assets Under Administration (AUM). so information is never shared and always secure.

Marketrax™ also includes several key features. secure and encrypted access to the financial transaction data stored in your Unitrax® environment in an intuitive and powerful user-defined interface. individual fund. or even both. and allows you to release the full potential of your sales information. webbased. including dealer. Access an advanced “parenting” function that tracks all transactions for multiple dealer/representative codes and reports them under one single “parent” code Conduct a comprehensive evaluation of a broker‟s business with your firm Page | 24 . province. such as portfolio allocation and market value analysis   Conduct redemption scenarios that individually break out applicable deductions Download transactions to Quicken™ software. branch. Marketrax™ provides your internal sales and marketing teams with information for all of the standard transaction types within Unitrax®. regional sales manager. city. representative.   Access investor e-mail addresses stored in Unitrax® Produce on-demand printable statements for a desired date range Produce a variety of chart and graphs on demand. and it allows this information to be tracked according to a number of different categories. built-in client-query function. Access an extensive set of standard reports. product built with the distribution network in mind. region. wholesale region. the producer of Canada's most popular personal financial software suites 2) Product : Marketra Marketrax™ is an L&T Infotech Financial Services Technologies Inc. fund. which can be used to enhance your data with more detailed information and then saved for subsequent use. including the ability to: Summarize information based on a particular representative. It provides internal sales and marketing teams with 24-hour. Access a powerful. fund group.

Assessment. It enables proper goal setting. Transition. high security standards and domain and technology excellence. Rendezvous. They have aligned those hiring processes to enable quick and high-quality rampups. monitoring of milestones. is a program management portal that allows 24x7 monitoring of engagement progress from multiple locations with features like problem tracking. OMI (Offshore Maturity Index) fasttracks assessment of the offshore readiness of client applications and recommends the roadmap in line with clients' outsourcing vision. Based on their past experience. Their proprietary framework. Steady State and Transformation (Continuous Improvement). facilitates seamless transition of their clients' application portfolio to offshore/near-shore locations. Tactical & Operational levels.PRODUCT LINES Services offered by L&T Infotech Company are the following: 1) APPLICATION OUTSOURCING At L&T Infotech. Strategic. their engagement delivery model can be tailored to meet their clients' needs. Backed up by global reach. They maintain trained and certified buffer resources. solid infrastructure. productivity gains tracking. measuring the returns of the initiative and allowing a clear path and responsibility for addressing challenges throughout the outsourcing journey. they work towards quantifiable benefits in reduction in TCO in the first year and further reduction in steady state. Their four phase outsourcing approach. Page | 25 . They have an established and proven resource management model that caters to planned ramp-ups for ongoing client requirements as well as fast track ramp-ups for initial or peak resource requirements on short notice. This in combination with their governance and outsourcing tools gives them an ability to deliver on dotted lines within set parameters like Quality and SLAs. Their four-tier Governance Model ensures that the engagement follows the stakeholders' requirements and expectations at Relationship. Their mature Technology Office develops technology and business processes that allow them to provide fuller value from clients' IT spends. Their proprietary framework. they leverage their Business-to-IT Connect to provide the winning edge to their clients through application outsourcing services. and dashboards at various management levels thereby ensuring that the engagement runs on the pre-defined roadmap.

2) ARCHITECTURE SERVICE Their Architecture Services are founded on a proven track record and years of IT experience. SAP. Tibco and pure play BI/DW vendors like MicroStrategy. Their consulting-led approach combined with strong capabilities across project management and support allows them to provide customized and sustainable process solutions to their clients. they leverage their in-depth understanding of business processes and technologies to provide integrated outsourcing solutions as part of their Business Process Services. Their Technology Office provides a central Performance Engineering Group for the study and improvements in the performance of various applications from the application Code and deployment perspectives. Their Technology Office has developed a robust methodology for SOA adoption. Manufacturing and Energy & Petrochemicals. 4) BUSINESS PROCESS SERVICE Business processes are the engines that drive an organization. Page | 26 . In this task. The key is to continuously transform and align IT and business processes to changing strategic and tactical needs. Their BI/DW practice spans across various industry verticals. Informatica. The performance of the organization depends on how well these business processes are designed and managed. L&T Infotech‟s Business Intelligence/Data Warehousing (BI/DW) practice is focused on addressing these demands. They help enterprises to integrate disparate applications and platforms to create a seamless foundation for future growth. Insurance. Their understanding of the operational and organizational issues faced by global companies across various industries enables them to diagnose critical performance areas. 3) BUSINESS INTELLIGENCE/DATA WAREHOUSING Leading and emerging industries are embarking on information technology to meet the needs of today's fast-paced business environment. but are aimed at providing transformational value through re-engineering the processes. namely. Their solutions not only seek to reduce the total cost of ownership for their clients. They are driven by their Technology Office that creates innovative solutions that leverage the value of technology for fulfilling real business needs. Banking & Financial Services. Microsoft. Teradata and Actuate to deliver solutions that cater to various customer needs. They have partnered with industry leaders like IBM. Their core team of professional practitioners leverages its in-depth experience and expertise to provide seamless solutions to complex problems. Oracle.

Integration has become a core and critical infrastructural component in any enterprise IT. Their services cater the following areas: o Business Consulting o Process Consulting o Operations Consulting o Technology Consulting. enterprise IT landscape has become increasingly complex. With agility and scalability at the core of its Page | 27 . Their services leverage business knowledge. Their solutions are supported by a series of technology enablers such as scanning. In order to provide agility and scalability to the enterprise IT landscape.They offer a comprehensive range of solutions across key verticals and horizontals. workflow solutions. Their rich corporate heritage in diverse industries has given us inherent advantages that translate into tangible benefits for their clients Their frameworks and accelerators are an integral part of their methodology to deliver consulting services with efficiency and consistency. Additionally. Document Management System (DMS). They leverage the experience and insights gained by servicing their clients across the BFSI. integration provides businesses the necessary agility to adapt to ever-changing business needs through efficient Business Process Management. 5) CONSULTING Their Consulting services enable businesses maximize value from their business process initiatives and IT investments leading to improved organizational performance. dashboards and Electronic Data Exchange (EDE). Their vertical solutions are aimed at improving the performance of the sector specific core business processes of the client organization. process excellence. technology expertise and substantial domain experience in chosen industry verticals. 6) ENTERPRISE INTEGRATION With rapid evolution of IT in recent years. Enterprise Integration (EI) infrastructure should ideally encompass intra and inter-enterprise eco-systems. Manufacturing and Energy & Petrochemicals verticals in this endeavour. Their horizontal solutions are designed to improve the effectiveness of enabling business processes such as Finance & Accounts (F&A) and Human Resources (HR).

Architecture Advisory Services   EI architecture definition and Maturity Assessment. Enterprise Application Integration and Business-to-Business technologies. Business Process Management Services    Business Process Modelling Process Automation and Optimization Rules Harvesting and Rules Externalization. Their services include: Consulting Services     Package Evaluation Integration Strategy and Roadmap definition BPM adoption strategy definition and evangelization services Competency centre set up and development services. L&T Infotech has built a focus group with the purpose of developing a vast experience and knowledge base in the EI space. With a dedicated practice that focuses on Business Process Management. L&T Infotech covers the entire gamut of integration services. Application Integration services   Implementation and Rollouts Upgrade and Migration Services. Page | 28 . Business to Business Services    Trading community expansion and management Mapping and Roll out Maintenance and Production support services.approach. EI Architecture adoption strategy formulation and roadmap definition.

They deploy a process-based approach for delivering SAP services. Their continuous investment in the CoE initiatives brings value to their clients in several ways. it generates solutions for critical business needs and it delivers accelerators and frameworks that reduces time-to-market and ensures faster Return on Investment (ROI) for their clients.7) ERP SERVICES  ORACLE SERVICES They provide the winning edge to their clients by leveraging their Business-to-IT Connect. It enables them to get a preview of the technology without actually investing in it. and a dedicated team of executives to address issues. methodologies.  SAP SERVICES Their mature SAP services have a proven track record that has allowed them to emerge as a 'thought partner' in the SAP consulting space for Fortune 500 companies. They use a service-oriented delivery model to deliver true business value to clients. They are Oracle Platinum Partner. their practice is organized by the business processes followed in the industry. they get the access to latest Oracle Solutions. Their dedicated Oracle Center of Excellence (CoE) is their innovation engine. Integration and consulting services. Their rich experience spans global implementation. rollout. Their rich experience spans global implementation.Their dedicated SAP Page | 29 . proprietary diagnostics and accelerators to extract full value from investments in the Oracle family of products. rollout. application maintenance and support. As Oracle Platinum Partner. upgrade. if any. solution consulting services and business transformation. It studies emerging technologies and identifies ways to leverage these for faster and best-fit solutions for their clients. Their parentage provides them with a unique 'Business-to-IT connect'. upgrade. They combine technical and industry leading practices to deliver successful business solutions and enable their clients to maximize returns on their Oracle investments. which is the highest level of Partnership with Oracle. Their mature Oracle practice has a proven track record that has allowed them to emerge as a 'Thought partner' for Fortune 500 companies. They leverage this to combine strong domain and technology expertise with innovative and flexible delivery models to deliver sustained value to their clients. Unlike the traditional modular approach. application maintenance and support.

It studies emerging technologies and identifies ways to leverage these for faster and best-fit solutions for their clients. Europe. Middle East and Asia Pacific regions. The solutions they develop are certified by SAP and are available as value-adds to their global clients.They support 125. Europe. 9) INTEGRATED ENGINEERING SERVICES Our Integrated Engineering Services comprise of the following: EMBEDDED SYSTEMS & SOFTWARE EmSyS is a Strategic Business Unit of L&T and a leading embedded software / firmware and hardware service provider. Page | 30 . Initially established to support the growing IT demands of their parent company (L&T). Warranty Management and setting up of a SAP Certified Customer Competency Center (CCC). It enables them to get a preview of the technology without actually investing in it. LSO. it generates solutions for critical business needs and it delivers accelerators and frameworks that crunch time-to-market.Center of Excellence (CoE) is our innovation engine. Their continuous investment in the CoE brings value to their clients in several ways.000+ users everyday across industries and geographies. SEM. availability and efficiency of ICT infrastructure to provide winning edge to their clients. DBM. PLM. EmSyShas around 20+ years of rich experience in providing engineering services involving electronic product design. They also have many firsts to their credit such as implementation of CFM. development & testing. This allows them to factor in the allimportant end-user perspective into their deliveries 8) INFRASTRUCTURE MANAGEMENT SERVICE Their Infrastructure Management Services (IMS) division offers a wide spectrum of services covering IT Infrastructure Consultancy. EmSyS' customers include world leaders in North America. UK and Asia-Pacific. they are now successfully catering to clients across US. Implementation and Remote Infrastructure Management (RIM). Design. They leverage this heritage of impeccable customer service and their proactive approach to enhance reliability.

Marine & Ship Design and Plant Engineering. Larsen & Toubro. L&T Infotech has emerged as a strategic testing partner to many ISVs (Independent Software Vendors) and global enterprises. Off-Highway Equipment. L&T Infotech‟s Testing Service Line (TSL) offers a comprehensive range of services developed to cater to major industry verticals such as Banking & Finance. Leveraging the expertise in diverse industries. Insurance. Their team of talented professionals is dedicated to help clients achieve quality and performance goals by leveraging the domain experience. tools and technologies. technical knowledge and substantial investments in testing infrastructure and resources. However.E-ENGINEERING SERVICES Leveraging the rich engineering heritage of our parent company. Manufacturing and Telecom. Aerospace. Energy & Petrochemicals. Industrial Products. Page | 31 . Established as an independent testing practice. massive investments to develop such products can be at stake if they are not subjected to independent validation and verification. we provide innovative engineering solutions covering the entire product lifecycle in the domains of Automotive. 10) TESTING SERVICES Businesses across the globe face fierce competition these days driving them to develop and launch innovative products and services within stringent time and budget constraints.

CHAPTER-II ORGANISATIONAL STRUCTURE (Hierarchy) Page | 32 .

ORGANISATIONAL STRUCTURE Page | 33 .

STRUCTURE OF BUSINESS OPERATIONS Page | 34 .

Executive. Vice President Vice President Asst. Vice President Sr. Trainer Executive Junior Executive Trainee Executive Intern Page | 35 . Manager Manager Associate Manager Assistant Manager Deputy Manager Sr.ORGANIZATIONAL HIERARCHY President –HR Sr.

CHAPTER-III Functional Areas (Divisions):  People  Policies  Systems and Procedures  Problems Page | 36 .

He joined L&T as a Junior Engineer in 1965. He successfully led the Company through some of its most challenging times.Vice President (Finance). Naik mirrors the values of the organizations he heads professionalism. He joined Larsen & Toubro Limited in 1974 and has been with the company since then. R&D and all Senior Management functions and has an outstanding performance record throughout his caree Page | 37 . Y. He is an Electrical Engineering Graduate of 1965 from IIT Kharagpur with Honours. He is currently designated as the Chief Financial Officer of the Company. A. he joined L&T in Delhi and worked in L&T's offices at Lucknow. 1999. and was rapidly given positions of increasing responsibility.BOARD OF DIRECTORS A M Naik L&T: Chairman & Managing Director L&T Infotech: Chairman Mr. He is presently an Advisor to the Chairman & Managing Director of L&T. 2003. he was appointed on the Board of Directors of Larsen & Toubro Limited as Sr. He was appointed Managing Director & Chief Executive Officer of L&T on April 28.M. he was appointed Chairman and Managing Director of L&T. N. dynamism and high ethical values. After graduation. Deosthalee is a qualified Chartered Accountant and holds a degree in law.M. and enabled it to emerge stronger each time YMDeosthalee L&T:Whole-timeDirector&ChiefFinancialOfficer L&TInfotech:Director Mr. Manufacturing. R. Kolkata and Mumbai. In March 1995. On December 30. . Mukhija recently retired as President (Operations) & Member of the Board of Larsen & Toubro Limited. He has been exposed to Marketing. RNMukhija L&T:AdvisortotheChairman L&T Infotech: Director Mr.

Page | 38 . Design Engineering.VijayKumarMagapu. which he founded in the early 1990's. "Sam" Desai was with Motorola for more than 30 years.V. Desai provided senior leadership and focus for the iDEN business and its relationships with its carrier customers. This appointment was a continuance of Mr. He has served as Senior Vice President and General Manager for iDEN Networks and Devices. Mr. Rama Iyer has four decades of involvement with Process Technology. Engineering Services and Corporate Initiatives). Under his leadership.He brings with him vast experience in providing IT enabled engineering services for major projects both in India and abroad for a wide range of industries from oil and gas to petrochemicals. which includes iDEN mobile devices and iDEN Infrastructure. the wholly-owned subsidiary of L&T.K. Desai's successful history with Motorola's iDEN business. Dr. Project Management and Construction Management of large projects both in India and abroad. As General Manager. is a Director of Larsen & Toubro Infotech Ltd.SRIyer IndependentDirector Dr. Larsen & Toubro Limited (L&T).He joined Davy Powergas India in 1965 as a Project Engineer and rose to assume senior positions in that Company. Whole-time Director & President (IT. metals and synthetic fibres. under Motorola's Network Business. Engineering Services and CorporateInitiatives) L&TInfotech:Director Mr. STDesai IndependentDirector Samir T.. S.Magapu L&T: Whole-time Director & President (IT. L&T Infotech adopted an aggressive business development drive that resulted in key strategic alliances and the establishment of multiple Offshore Development Centers for global clients.

NATURE OF THE ORGANISATION
PEOPLE
Their deeply committed people are their most important asset. Their teams combine diverse capabilities and profile that range from domain experts to technologists and solution architects. People are united by an unwavering integrity and a strong sense of commitment to their clients. Their people have earned spontaneous appreciation time and again for going that extra mile.

QUALITY
Quality is an all-pervasive commitment at L&T Infotech. They translate this commitment into seamless service delivery for their clients. The maturity of their processes ensures their deliver on time, on budget, with minimum defects and meet agreed service levels.

THEIR QUALITY JOURNEY
              SAS 70 ISO 9001:2008 - 2010 SEI CMMi v1.2 L5 - 2010 ISO 14001:2004 - 2009 ISO 20000:2005 - 2009 ISO 9001:2000 - 2007 ISO 27001 - 2007 CMMi v1.1 L5 - 2006 BS 7799 - 2004 PCMM L5 - 2004 SEI CMM L5 - 2002 ISO 9001:2000 - 2001 SEI CMM4 - 2000 ISO 9001:1993 – 1993.

They are the only large Indian company to be assessed at the highest maturity Level 5 under CMMi for all the business units across all their locations in a single assessment and currently working towards Six Sigma Implementation.
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Human Resources
L&T‟s employment policies and systems radiate from a single principle - L&T believe in people. People are their most valued asset - their core strength. L&T have, therefore, created a 'climate' which is distinctive in industry. Employees gain a level of freedom which provides security, satisfaction and, most importantly, a sense of professional fulfilment. At L&T, learning is a continuous process. Human Resources Development Department offers training programmes for employees right through their career. A good blend of skill development, behavioural and core programmes provide stimulus for growth and career development. Courses are designed to keep employees in touch with the latest trends in management. Emphasis is laid on creativity, innovation, achievement motivation for excellence, empowerment, augmenting communication and interpersonal skills, developing initiative and leadership qualities and providing knowledge of computer applications. The compensation package offered by L&T compares favourably with respective industries in which L&T operate.

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When information is needed. court orders. There are times. We intend Page | 44 . You may choose to give us personal information. L&T INFOTECH does not rent. suspected fraud.Privacy Policy In general. when we may need information from you such as your name and address. prevent. process an order or allow you to access specific account information. situations involving potential threats to the physical safety of any person. We believe it is necessary to share information in order to investigate. Usually. or to establish or exercise our legal rights or defend against legal claims. We provide the information to trusted partners who work on behalf of or with L&T INFOTECH under extremely strict confidentiality agreements. these companies do not have any independent right to share this information. 3. the personal information we collect is used only by us to respond to your inquiry. We respond to subpoenas. However. to download our white papers or to provide you with a subscription. however. or as otherwise required by law. We transfer information about you if L&T INFOTECH is acquired by or merged with another company. we will try (but are not obligated) to let you know at the time of collection. or under the following circumstances: 1. such as your name and address or e-mail id that may be needed. to correspond with you. These companies may use your personal information to help L&T INFOTECH communicate with you about offers from L&T INFOTECH and our marketing partners. how we will use the personal information. we will respect your wishes. 4. for example. or legal process. you can visit L&T INFOTECH's World Wide Web without telling us who you are and without revealing any information about yourself. If you tell us that you do not want us to use this information as a basis for further contact with you. when we have your permission. sell. or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested. or take action regarding illegal activities. 2.

Distribution Channel of L&T InfoTech In spite with increased competition from alternate distribution channels. To correct inaccuracies in your personal information please return the message containing the inaccuracies to the sender with details of the correction requested. Hence it is imperative for carriers to focus on enriching their relationship with Agents. we keep track of the domains from which people visit and we also measure visitor activity on L&T INFOTECH web sites. kindly let us know in writing or by an e-mail.to protect the quality and integrity of your personally identifiable information. Cookies. but we do so in ways that keep the information anonymous. Agency Point includes: Page | 45 . We respect your privacy and in the event that you choose to not receive such mailers. and other technologies We sometimes collect anonymous information from visits to our sites to help us provide better customer service. None of this information is reviewed at an individual level. L&T INFOTECH or its affiliates or vendors may use this data to analyze trends and statistics and to help us provide better customer service. We maintain the highest levels of confidentiality for this information. we will take all steps to remove you from the list. This anonymous information is used and analyzed only at an aggregate level to help us understand trends and patterns. Mailers L&T INFOTECH may choose to send direct mailers to you at the address given by you. For example. If you do not want your transaction details used in this manner. We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information. you can either disable your cookies or opt-out at the download or request page. our affiliates and vendors follow the same high levels of confidentiality. the company believes independent agents continue to represent a major chunk of carriers' business. The suite of services enables insurance companies to achieve a 'Carrier of choice' status amongst agents Agency Relationship Management Solution.

Agency Portal . manuals and informative marketing resources. Built using ACORD standards. growth in direct written premium. Agency Portal converses seamlessly with the Agency management systems and core Carrier systems such as policy administration and claims..Carrier Interface Solution These services enable insurance carriers to retain its top agents. web-based solution that enables ease-of-doing-business across the Agency-Carrier relationship touch-points. Agency Portal facilitates selfservice for customer and policy information reducing dependency on Carrier personnel. consistent interface with self-service abilities for Agents to execute key business transactions efficiently that leads to improved Agency retention. Agency Portal has ready to use pre-built components which can accelerate development of this collaboration platform for your agencies. personalized training. Agency Portal provides functionality including performance dashboard covering KPIs. upcoming renewal alerts.Enabling Ease of Doing Business Agency Portal is a state-of-the-art. while developing an attractive proposition to attract new agents. It provides a single. satisfaction survey and task management Agency Appointment Agency on Boarding Lead Generation Customer Acquisition Customer Servicing Commission Management Performance Management Page | 46 . customer service and brand recall besides reducing operational costs. It has an extensive library of online forms.

BlackBerry). The solution accelerator enables straight through processing which helps Carriers as well as Agents overcome delays in writing business and hence results in a better business ecosystem Page | 47 . The solution presents a variety of vital analytical Agency information fetched from the Carrier's core systems. This . having Windows Mobile or Windows Pocket PC operating system. Territory managers and Sales managers.NET based application.Carrier Interface Solution (ACORD compliant Document and Business Message exchange facilitator between Agency and Carrier systems) This solution accelerator for Agency-Carrier interface is compliant with ACORD messaging standard. which allows the Carrier and Agencies to exchange documents and data electronically between their systems.Mobile Based Agency Management Solution L&T InfoTech‟s solution accelerator is a state-of-the-art mobile solution to be used by Agency interfacing personnel of an insurance company. effective way to download information to Agents and in turn lets Agents easily upload data to Carriers. It also gives Carriers an easy. such as Agency Relationship managers. Following are the information segments of the Mobile based Agency Management Solution g Agency . uses web service for real time communication with the remote office server which is done via GPRS. The solution can be deployed on any handheld device (PDA.

etc.. Short listing the CVs & Scheduling the candidate for interview 3. Short listing the CVs & Scheduling the candidate for interview: Once the CVs are been screened by the technical team they will be shortlisted by them.TASK OR ASSIGNMENT DONE BY ME DURING THE PERIOD OF INTERNSHIP: Process of Recruitment: 1. total experience in the skill set Other skills. The most used job sites in L&T infotech are www. Offer and pre joining formalities Sourcing from vendors & job portals and getting the CVs: TA team gets the skill requirement and it posts it to the required vendors or subcontractor in order to get the suitable CVs from them. The TA team communicates the short listed candidate‟s names to the BU representative and to the technical panel members.com . Salary expectations. The short listing of CVs is done after getting certain information from the candidate about his total Industrial experience.Monster. The skill set for which the CVs are required are posted in the search box and then the list of candidates having those skill set appear and then the relevant CVs are been taken. Once the candidate is been shortlisted he would be scheduled for the interview. Sourcing from vendors & job portals and getting the CVs 2. After scheduling the interview details would be given to the candidate and the panel members Page | 48 . Once the CVs are taken they are been screened based on the given requirement. all these information are been gathered by the TA team to the technical panel and after getting all these data they short list the candidates for further process. Evaluation of the candidate 4. The TA team looks for the CVs in their common data base and if they don‟t have relevant CVs then the get it from the job sites.Naukri. Flexibility.com and www.

If the candidate is been selected he is been send for a HR discussion. The details in the form are verified and the CV is been given to the interview panel for the interview. Offer and pre joining formalities: The TA team computes the compensation package (salary card) for the selected candidate based on their academic and professional qualification. The interview panel evaluates the technical capabilities of the candidates through various technical tests. After the offer letter is been issued the candidate is been asked for the medical test. After the interview is finished they record the evaluation in a technical evaluation sheet for each candidate. If the candidate is not acceptable then withdraw the offer.Evaluation of the candidate Once the interview is been scheduled the candidate is been provided with the EAF which is to be filled by him. METHODOLOGY     Gathering the information from the employees Interacted with the technical personnel and gathered the information I studied how the recruitment is been done in the organization practically I studied about how the process of recruitment is important for the organization Page | 49 . if the candidate is joined through vendor then inform the respective vendor about the joining and arrange to release the payment of the vendor. Verify the other required documents of the candidate and issue an appointment letter. Close the SRS and update the relevant SLA data. Once the candidate is joined introduce him to the other people and the field HR. Communicate to the field HR about the joining of the candidate and keep continual contact with the candidate. It uses the REX (relevant experience) tool for calculating the fitment of employee ensuring parity and communicates the REX card and salary card to the authorized person in the BU. If the compensation package is been accepted by the candidate then it issues the salary card and the offer letter otherwise it revises it. experience. existing compensation and benefits.

60 3698.90 2471.6% year over year (yoy) and 16. reporting 53.60 2267.8% yoy revenue growth and an 80bp decline in Net profit Margin (NPM). For FY2011.70 1931.60 12338.20 27106.Financial Growth L&T Infotech: L&T InfoTech. Particulars (Rsin Millions) Audited / UnAudited Net Sales & Other Operating Income Total Expenditure PBIDT (Excl OI) Other Income Operating Profit Interest Exceptional Items PBDT Depreciation Profit Before Tax Tax Provisions and contingencies Mar 2011 Dec 2010 Sep 2010 Jun 2010 UnAudited 153842.80 1141.50 23408. the subsidiary reported NPM of 13.80 10056.80 1361.20 1423.20 1212.70 0.10 130433.50 0 11947.10 8793. the company recorded 28.40 0 83250.0%.90 12165.60 9773.70 25655.00 0 101751.90 13878.10 3793. reported a strong performance for 4QFY2011.10 UnAudited 114130.80 14850.90 12378.10 10735.70 1757.80 UnAudited 93307.20 3111. the technology subsidiary.60 0 Page | 50 .50 10070.00 68782. On the profitability front.40 0 10914.80 3821.70 0 28012.60 UnAudited 78853.70 3760.80 2357.10 0 13446.60 1280.2% quarter on quarter (qoq) growth in revenue.

10 1217.62 18.96 10.12 96.21 16.70 2 8405.30 0 0 0 8405.01 11.30 1215.80 11.87 12.80 1209.66 7.90 2 0 0 6661.40 0 7649.77 15.00 584199000.68 10.00 583247000.Profit After Tax Extraordinary Items Prior Period Expenses Other Adjustments Net Profit Equity Capital Face Value (IN RS) Reserves Basic Eps After Extraordinary Items Basic Eps Before Extraordinary Items No of Public Share Holdings % of Public Share Holdings 16862.44 96.36 10.40 0.44 12.65 13.70 1206.00 96.41 96.70 0.78 10.10 0 0 0 16862.60 2 0 6941.51 7.00 708.30 2 0 0 0 0 0 0 0 587206000.22 17.00 584465000.85 13.00 0 0 6661.90 PBIDTM% (Excl OI) PBIDTM% PBDTM% PBTM% PATM% 15.78 14.45 Page | 51 .39 8.84 12.

CHAPTER–IV  SWOT analysis  Vision & Mission  Goals & Objectives Page | 52 .

Good place to work Lower response time with efficient and effective service.SWOT Analysis STRENGTHS:               Right services. quality and reliability Brand Image High degree of customer satisfaction. Financially strong organization Proper utilization of the resources Good work place for starting the career Good training facilities Good onsite opportunities Encourages innovativeness Employees gets more chances to grow in the organization WEAKNESS:          Not very popular in the international market Management cover insufficient Sector growth is constrained by low unemployment levels and competition for staff Low compensation Proper respect for employees from management Work-life balance Lack of proper communication from senior management Lack of employee friendly HR policies Groupism Page | 53 . Large and well organized Good work atmosphere.

New specialist applications. Attribution Growth rate to catch up with the competition Page | 54 . End-users respond to new ideas.OPPORTUNITIES:          Profit margins will be good. High volume/low cost market is intensely competitive. Lack of infrastructure in rural areas could constrain investment. Fast-track career development opportunities on an industry-wide basis. Vulnerable to reactive attack by major competitors. An applied research centre to create opportunities for developing techniques to provide added-value services Large market access Synergy with different units THREATS:        Legislation could impact. Could seek better supplier deals. Could extend to overseas broadly. Existing core business distribution risk.

 Dependability.  Integrity.  An enriching workplace for employees to excel through innovation and teamwork.  Delivering high fidelity services and solutions.  Passion.VISIONS & VALUES VISION:  A globally benchmarked solution provider.  Teamwork.  Meritocracy &Fairplay. Page | 55 .  Innovation.  Time-tested institutionalized processes with a firm belief that quality is a cost-saver. through creation of high value for customers.  A preferred partner. VALUES:  Agility.

DRIVEN BY AN INNOVATION ENGINE Our Technology Office provides think-tank services and helps create accelerator-led solutions for our clients. We are also investing ahead of the curve by establishing state-of-the-art delivery centers. train and retain the best talent. PROACTIVE INVESTMENT IN PEOPLE AND INFRASTRUCTURE Our revenue has increased four times in four years (between 2003 and 2007) and so has our associate strength and we expect to continue with this high level of growth. Page | 56 . Our robust IT infrastructure delivers assured business continuity.OBJECTIVES & GOALS: STRONG DOMAIN CONNECT Our solutions have a strong domain focus that helps our clients in different industries maximize the value of their IT spend. Our key strength is our people and we have created systems that allow us to attract.

CHAPTER–V  FINDINGS AND SUGGESTIONS Or Recommendations Page | 57 .

Page | 58 . key enablers and best practices that have evolved over the years.  Need to discover newer ways of understanding man and to motivate them to higher standards of workmanship. o 25-45% reduction in cost of quality o 35-80% increase in testing effectiveness o 20-40% improvement in time-to-market o Higher predictability around testing o Improved quality by continuous improvements    L&T Infotech worked with a global semiconductor company on an initiative to reduce waste and delivered a 30% reduction in wafer rejection.  Existing products need repositioning so that greater perceived value could be offered to customers.  Improving the utilization of tools and equipment of Organisation. More experienced panel should be there. they ensure their clients achieve their goals by realizing significant benefits such as. The on-hold process can be quicker. L&T Infotech Selected to Drive Cloud Access Security Software to Market Practice to Testing Service Line will ready to deploy cost effective solution to clients Recommendations:    Change in the way of management.Findings:  Employing their extensive range of services.

I would thank L&T Infotech for allowing me to undertake my internship with them.Conclusion: The opportunity to work at L&T Infotech has provided the chance to experience the variety of activities in the office and enabled me to get an exposure to the industrial world. The project was to do an organizational study of the organization. I will be undertaking in my career. My job was to provide them with relevant profiles for the given skill set and to schedule them for the interview. I was the part of talent acquisition team which is the major part of recruitment team. This project helped me to co-relate my knowledge of the subject and to implement it to tackle the practical problems Page | 59 . The most significant part of my internship was that I was able to experience variety of works which are typical of a job. This project has helped me to find the direction of my career and how to deal with the people in this field.

larsentoubro.com o www.glassdoor.lntinfotech.jobeehive.com o www.BIBLIOGRAPHY: Websites: o www.com o www.com o www.scribd.google.com o www.com Page | 60 .wikipedia.com o www.

ensuring party. SLA: It is the service level agreement. 3. Smart Track: It is a tool in which the list of the candidates selected and rejected are been kept Page | 61 . SRS: It is staffing requisition sheet. 2. In this the cadre of the candidate is mentioned. REX: It stands for relevant experience. It is the team under which I was doing my internship. It is a tool used for calculating the employee‟s salary fitment. It is the recruitment team. TA: Talent acquisition. 5. 4.APPENDICES: 1.

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