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1.

From what location are the 1st computer instructions available on boot up? A. B. C. D. E. ROM BIOS CPU boot.ini CONFIG.SYS None of the above

View Answer Workspace Report Discuss in Forum 2.

What could cause a fixed disk error. A. B. C. D. E. No-CD installed bad ram slow processor Incorrect CMOS settings None of the above

View Answer Workspace Report Discuss in Forum 3.

Missing slot covers on a computer can cause? A. B. C. D. E. over heat power surges EMI. incomplete path for ESD None of the above

View Answer Workspace Report Discuss in Forum 4.

When installing PCI NICS you can check the IRQ availability by looking at A. dip switches

B. C. D. E.

CONFIG.SYS jumper settings motherboard BIOS None of the above

View Answer Workspace Report Discuss in Forum 5.

With respect to a network interface card, the term 10/100 refers to A. B. C. D. E. protocol speed a fiber speed megabits per seconds minimum and maximum server speed None of the above

6.

Which Motherboard form factor uses one 20 pin connector A. B. C. D. E. ATX AT BABY AT All of the above None of the above

View Answer Workspace Report Discuss in Forum 7.

A hard disk is divided into tracks which are further subdivided into: A. B. C. clusters sectors vectors

D. E.

heads None of the above

View Answer Workspace Report Discuss in Forum 8.

A wrist grounding strap contains which of the following: A. B. C. D. E. Surge protector Capacitor Voltmeter Resistor None of the above

View Answer Workspace Report Discuss in Forum 9.

Which standard govern parallel communications? A. B. C. D. E. RS232 RS-232a CAT 5 IEEE 1284 None of the above

View Answer Workspace Report Discuss in Forum 10. In laser printer technology, what happens during the conditioning stage? A. B. C. D. The corona wire places a uniform positive charge on the paper A uniform negative charge is placed on the photosensitive drum A uniform negative charge is placed on the toner All of the above

E.

None of the above

11. What product is used to clean smudged keys on a keyboard? A. B. C. D. E. TMC solvent Silicone spray Denatured alcohol All-purpose cleaner None of the above

View Answer Workspace Report Discuss in Forum 12. ESD would cause the most damage to which component? A. B. C. D. E. Power supply Expansion board Monitor Keyboard None of the above

View Answer Workspace Report Discuss in Forum 13. To view any currently running Terminate Stay Resident (TSR's) programs you could type: A. B. C. D. E. Memory MEM SYS /M Memmaker None of the above

View Answer Workspace Report Discuss in Forum 14. Which type of system board is the MOST likely candidate for processor upgrading if you want

maximum performance and future compatibility? A. B. C. D. E. ML PCI ISA EISA None of the above

View Answer Workspace Report Discuss in Forum 15. Suppose that you have a the maintenance package identifies several possible field replaceable units (FRUs) that will resolve the problem. What should you do after turning the power off? A. Replace the indicated parts, one at a time in the recommended sequence, until the problem is resolved; return unused FRUs to stock Replace all of the indicated FRUs at once and return the machine to the customer if the problem is resolved Follow the same procedure as in ays replace the system board first if it is on the list of possible FRUs If multiple FRUs are indicated, then software is the most likely source of the problem None of the above

B.

C.

D.

16. Most PCs give a single beep on bootup to indicate they are ok hardware wise. You boot your PC and don't get a beep. What should you check first? A. B. C. D. E. system board RAM microprocessor power supply speaker

View Answer Workspace Report Discuss in Forum 17. Which peripheral port provides the FASTEST throughput to laser printers?

A. B. C. D. E.

RS-232 SCSI Parallel Serial None of the above

View Answer Workspace Report Discuss in Forum 18. The mouse pointer moves erratically, what is the possible cause? The mouse A. B. C. D. E. ball is dirty is not connected driver is not installed properly has an incorrect IRQ setting None of the above

View Answer Workspace Report Discuss in Forum 19. Voltage4s measured: A. B. C. D. E. in parallel in series after breaking the circuit after checking resistance after checking current

View Answer Workspace Report Discuss in Forum 20. Your customer tells you the print quality of their dot matrix printer is light then dark. Which of the following could cause the problem. A. Paper slippage

B. C. D. E.

Improper ribbon advancement Paper thickness Head position None of the above

21. The 34-pin connection on an I/O card is for? A. B. C. D. E. Floppy drive SCSI drive IDE drive Zip drive None of the above

View Answer Workspace Report Discuss in Forum 22. The terms "red book", "yellow book", and "orange book" refer to: A. B. C. D. E. SCSI ide floppy drive technology CD-ROM standards All of the above

View Answer Workspace Report Discuss in Forum 23. On the 16-bit ISA bus, IRQ2 is elevated to which higher level Interrupt? A. B. C. 9 11 13

D. E.

15 None of the above

View Answer Workspace Report Discuss in Forum 24. What beep codes could indicate a system board or power supply failure? A. B. C. D. E. steady short beep no beep one long continuous beep tone steady long beeps All of the above

View Answer Workspace Report Discuss in Forum 25. To view any currently running Terminate Stay Resident (TSR's) programs you could type: A. B. C. D. E. Memory MEM SYS /M Memmaker None of the above

26. Which part of the laser printer should NOT be exposed to sunlight? A. B. C. D. E. Transfer corona assembly PC drum Primary corona wire Toner cartridge None of the above

View Answer Workspace Report Discuss in Forum

27. After doing a low-level format, what would be the next step in configuring the hard drive in a system? A. B. C. D. E. Format DOS partition Install operating system Configure DMA channel and back-up interrupt Partition had disk None of the above

View Answer Workspace Report Discuss in Forum 28. Resistance is measured in ? A. B. C. D. E. Volts Amps Watts Ohms None of the above

View Answer Workspace Report Discuss in Forum 29. What command is used to reset a MODEM when using the "AT Command Set"? A. B. C. D. E. ATR ATZ DTR DCE None of the above

View Answer Workspace Report Discuss in Forum 30. When installing a SCSI CD-ROM drive, you must set the CD-ROM SCSI adapter to:

A. B. C. D. E.

B0007 An unused SCSI address The same address as the SCSI device before the CD-ROM SCSI ID=1 None of the above

31. Pick the correct choice for the 80386SXCPU. A. B. C. D. E. 16 bit word size, 16 bit data path 32 bit word size, 16 bit data path 8 bit word size, 32 bit data path 32 bit word size, 8 bit data path 32 bit word size, 32 bit data path

View Answer Workspace Report Discuss in Forum 32. In Inkjet technology the droplets of ink are deflected by? A. B. C. D. E. multi directional nozzles electronically charged plates high pressure plates electro static absorbtion None of the above

View Answer Workspace Report Discuss in Forum 33. When your hard drive crashes from any of the correct selections in the question above, or from dropping it, it is known as head-to-disk interference, or HDL A. True B. False

View Answer Workspace Report Discuss in Forum

34. What tool is used to test serial and parallel ports? A. B. C. D. E. high volt probe cable scanner loop backs (wrap plugs) sniffer None of the above

View Answer Workspace Report Discuss in Forum 35. ESD would cause the most damage to which component? A. B. C. D. E. Power supply Expansion board Monitor Keyboard None of the above

36. What is the highest binary number that can be referred to on a three position jumper block? A. B. C. D. E. 4 6 F 1 None of the above

View Answer Workspace Report Discuss in Forum 37. What voltage does a Pentium system use? A. B. +12 volts + 5 volts

C. D. E.

+ 8 volts +3.3 volts None of the above

View Answer Workspace Report Discuss in Forum 38. A numeric error code check: A 17xx indicates a problem with: A. B. C. D. E. CMOS ROM BIOS DMA controller hard drive or controller power supply

View Answer Workspace Report Discuss in Forum 39. Which provides the fastest access to large video files? A. B. C. D. E. Optical drives IDE hard drives SCSI hard drives EIDE hard drives None of the above

View Answer Workspace Report Discuss in Forum 40. A 25-pin female connector on the back of your computer will typically be: A. B. C. Serial port 1 A parallel port Docking

D. E.

COM2 port None of the above

41. On the PC side, the printer port is a: A. B. C. D. E. 25 pin female serial connector 15 pin female parallel connector 25 pin male serial connector 15 pin female serial connector 25 pin female parallel connector

View Answer Workspace Report Discuss in Forum 42. You were installing an application in Windows 95, and the computer crashes, what do you do? A. B. C. D. E. press alt + Ctrl + delete, twice press alt + Ctrl + delete, and end task press the reset button on the computer turn off computer and boot from a floppy disk None of the above

View Answer Workspace Report Discuss in Forum 43. RS-232 is a standard that applies to: A. B. C. D. E. serial ports parallel ports game ports networks digital frequencies

View Answer Workspace Report Discuss in Forum

44. You just installed a new IDE hard drive, but your system BIOS will not recognize the new drive, what should you check first. A. B. C. D. E. cable sequence jumpers on the hard drive drivers that need to be loaded hard drive manufacturer web site information None of the above

View Answer Workspace Report Discuss in Forum 45. During boot-up, the memory test: A. B. C. D. E. Is a superfluous step that should be ignored Checks and verifies that contiguous memory is installed Is an operational error Displays what memory is installed, but nothing else None of the above

46. What is the best ground for a conductive work bench? A. B. C. D. E. AC outlet Ground to bend To another device Chassis ground None of the above

View Answer Workspace Report Discuss in Forum 47. Topically, how many type III PC cards can you insert in a laptop A. 1

B. C. D. E.

2 3 4 None of the above

View Answer Workspace Report Discuss in Forum 48. What is the first thing you could do to check for damage to a printer after receiving it? A. B. C. D. E. Run MSD diagnostics Attach it to a PC and print something Check the cables Unbox it and examine it for physical damage None of the above

View Answer Workspace Report Discuss in Forum 49. You have a system that periodically locks up. You have ruled out software, and now suspect that it is hardware. What should you do first that could help you narrow it down to the component at fault? A. B. C. D. E. rotate the RAM replace the RAM replace the level 2 cache SIMM disable the CPU cache in CMOS replace the CPU

1.

What's the best way to protect your hard drive data? A. B. C. D. E. regular backups periodically defrag it run chkdsk at least once a week run scandisk at least once a week run a regular diagnostic

View Answer Workspace Report Discuss in Forum 2.

On a dot matrix printer, you should never lubricate which part? A. B. C. D. E. carriage rails printhead pins paper advance bearings carriage bearings None of the above

View Answer Workspace Report Discuss in Forum 3.

How many devices can be used on a single SCSI bus? Keep in mind that the SCSI host adapter counts as a device. A. B. C. D. E. 1 8 20 10 All of the above

View Answer Workspace Report Discuss in Forum 4.

Match the device driver HIMEM.SYS to its operation.

A. B. C. D. E.

Supports (ANSI) terminal emulation Manages the use of extended memory Uses expanded memory on a 80386 processor Supports code page switching None of the above

View Answer Workspace Report Discuss in Forum 5.

_____ help prevent power surges. A. B. C. D. E. Surge suppressor Spike protector UPS system High-grade multi-meter None of the above

6.

The digital multimeter is set for DC, Ohm and 20k. You will read _____ while measuring a good 2 amp fuse. A. B. C. D. E. 0.00 0.02 0.20 2.00 None of the above

View Answer Workspace Report Discuss in Forum 7.

An anti static strap uses a small _____ to make sure you do not become the least path of resistance to the ground? A. capacitor

B. C. D. E.

diode transistor resistor None of the above

View Answer Workspace Report Discuss in Forum 8.

If the memory slots have 30 pins then the chip is a? A. B. C. D. E. DIMM SIMM SDRAM All of the above None of the above

View Answer Workspace Report Discuss in Forum 9.

Laser Jet printer speeds are measured in pages per minute (ppm) what do we use to measure dot-matrix printers? A. B. C. D. E. lines per inch lines per sheet characters per inch characters per second None of the above

View Answer Workspace Report Discuss in Forum 10. Which values are held in CMOS for the hard drive A. B. size (heads, cylinders, sectors) IRQ

C. D. E.

Free space Virus alert None of the above

11. Which of the following would be a logical first step in troubleshooting a PC? A. B. C. D. E. Check the computer CMOS Define the circumstances of the problem Call the vendor Define what applications are being used None of the above

View Answer Workspace Report Discuss in Forum 12. Which DOS driver is used to emulate expanded memory? A. B. C. D. E. Himem.sys EMM386.exe Mem386.sys Ramdrive.sys None of the above

View Answer Workspace Report Discuss in Forum 13. For a Macintosh to print successfully, the System Folder must contain: A. B. C. D. File sharing software A printer enabler The apple Garamond font set A printer driver

E.

None of the above

View Answer Workspace Report Discuss in Forum 14. Which component must be vacuumed or replaced during preventative maintenance on a laser printer? A. B. C. D. E. Scanning mirror Toner cartridge Ozone filter All of the above None of the above

View Answer Workspace Report Discuss in Forum 15. Which device uses a DMA channel? A. B. C. D. E. Modem Network Card Sound Card All of the above None of the above

16. When is the risk for electrostatic discharge the greatest? A. B. C. D. E. Day time High humidity Low humidity Night time None of the above

View Answer Workspace Report Discuss in Forum

17. When is the risk for electrostatic discharge the greatest? A. B. C. D. E. Day time High humidity Low humidity Night time None of the above

View Answer Workspace Report Discuss in Forum 18. A modem could be attached to which port? A. B. C. D. E. Parallel port ASYNC port Keyboard connector Video port None of the above

View Answer Workspace Report Discuss in Forum 19. What device prevents power interruptions, resulting in corrupted data? A. B. C. D. E. Battery back-up unit Surge protector Multiple SIMMs strips Data guard system None of the above

View Answer Workspace Report Discuss in Forum 20. SCSI must be terminated with? A. Dip switch

B. C. D. E.

Resistor BNC All of the above None of the above

21. In a computer with an eide adapter, where should you connect an ATA CD-ROM drive? A. B. C. D. E. on the floppy bus on the primary IDE on the secondary IDE on the SCSI bus All of the above

View Answer Workspace Report Discuss in Forum 22. What's the best way to prevent damaging your PC with static electricity? A. B. C. D. E. place your PC on a rubber mat wear leather soled shoes periodically touch a safe ground point on the PC to discharge yourself static electricity doesn't really hurt a PC wear an ESD wrist strap

View Answer Workspace Report Discuss in Forum 23. What is the highest binary number that can be referred to on a three position jumper block? A. B. C. 4 6 F

D. E.

1 None of the above

View Answer Workspace Report Discuss in Forum 24. During boot-up, the memory test: A. B. C. D. E. Is a superfluous step that should be ignored Checks and verifies that contiguous memory is installed Is an operational error Displays what memory is installed, but nothing else None of the above

View Answer Workspace Report Discuss in Forum 25. IRQ6 is typically reserved for: A. B. C. D. E. The floppy The keyboard controller LPT2 The modem None of the above

26. Which would you do first when troubleshooting a faulty monitor? A. B. C. D. E. Check its connections to the computer and power source Use a meter to check the CRT and internal circuitry for continuity Power down the monitor, then turn it on again to see if that corrects the problem Power down the computer, then turn it on again to see if that corrects the problem None of the above

View Answer Workspace Report Discuss in Forum

27. To install a second IDE drive into a computer, you must: A. B. C. D. E. Set the master-slave jumper to slave on the second drive Use the IDE configuration software to set the new drive as slave Verify that you define the new drive as D: in the CMOS setup Verify that you attach the drive to the connector at the end of the ribbon cable None of the above

View Answer Workspace Report Discuss in Forum 28. Why does a successfully mapped network drive disappear every time you boot the computer? A. B. C. D. E. The computer you are connected to has moved You didn't click reconnect on log on The map statement is not in the autoexec.bat file The last drive was not set correctly None of the above

View Answer Workspace Report Discuss in Forum 29. What do you need to check serial and parallel port? A. B. C. D. E. Port adapter Logic probe Loopback plug All of the above None of the above

View Answer Workspace Report Discuss in Forum 30. You have a PC with no video* Which of the following is LEAST likely to be causing the problem?

A. B. C. D. E.

defective RAM (bank zero) defective microprocessor crashed hard drive loose video card low AC outlet power

31. To test for AC ripple on a PC power supply, you would set the volt/ohm meter for: A. B. C. D. E. DC voltage scale AC voltage OHM scale Farad scale None of the above

View Answer Workspace Report Discuss in Forum 32. You get a CMOS checksum error during bootup. What is most likely the cause? A. B. C. D. E. power supply is bad BIOS needs updating CMOS battery is nearing end of life hard drive types are incorrectly defined None of the above

View Answer Workspace Report Discuss in Forum 33. On the 16-bit ISA bus, IRQ2 is elevated to which higher level interrupt? A. B. 9 11

C. D. E.

13 15 None of the above

View Answer Workspace Report Discuss in Forum 34. When measuring AC (Alternating Current) with a multimeter, it is important to maintain the proper polarity. A. True B. False

View Answer Workspace Report Discuss in Forum 35. After trying to unload a TSR, you get an error message saying that other TSRs were loaded after the one you tried to remove. Which of the following commands could you use to see the current load order? A. B. C. D. E. MEM /P MEMMAKER MEM /C SYS: None of the above

36. What is a common language that computers use to talk with one another on a network A. B. C. D. E. client adapter protocol operating systems None of the above

View Answer Workspace Report Discuss in Forum 37. When measuring AC (Alternating Current) with a multimeter, it is important to maintain the proper polarity.

A.

True

B.

False

View Answer Workspace Report Discuss in Forum 38. Which DOS driver is used to emulate expanded memory? A. B. C. D. E. Himem.sys EMM386.exe Mem386.sys Ramdrive.sys None of the above

View Answer Workspace Report Discuss in Forum 39. Which should you use for cleaning Mylar-protected LCD screens? A. B. C. D. E. Ammonia window cleaner Non-abrasive cleanser Anti-static wipes Alcohol-impregnated wipes None of the above

View Answer Workspace Report Discuss in Forum 40. What could cause a fixed disk error? A. B. C. D. E. No-CD installed Bad RAM Slow processor Incorrect CMOS settings None of the above

41. ESD potential decreases with the use of:

A. B. C. D. E.

De-ionizing fans A wrist strap Rubber gloves with matching cap A static meter None of the above

View Answer Workspace Report Discuss in Forum 42. Which of the following FRUs would be considered both an input/output device? A. B. C. D. E. Video board SCSI host adapter System board CPU All of the above None of the above

View Answer Workspace Report Discuss in Forum 43. A COM port is a _____ port. A. C. E. parallel static SCSI B. D. serial multi

View Answer Workspace Report Discuss in Forum 44. Which device is on IRQ 6? A. B. C. Keyboard IDE Floppy drive

D. E.

Video card None of the above

View Answer Workspace Report Discuss in Forum 45. A system has two IDE hard drives that are each divided into primary and extended partitions, which drive letter is assigned to the primary partition of the second drive? A. B. C. D. E. C D E F None of the above

46. What is the most significant difference between the USB and IEEE1394 standards? A. B. C. D. E. IEEE 1394 is faster USB does not support USB USB is plug and play IEEE 1394 is hot swappable None of the above

View Answer Workspace Report Discuss in Forum 47. When connecting two internal SCSI hard disks to a computer, where do you connect the second hard drive? A. B. C. D. Any open SCSI port on the computer A Serial port on the first host adapter An open parallel port on the computer An open SCSI port on the first hard drive

E.

None of the above

View Answer Workspace Report Discuss in Forum 48. When connecting a ribbon cable to a connector, how do you know which direction to plug it in? A. B. C. D. E. The red line in the cable goes to the highest pin number The colored line in the cable goes to pin #1 It does not matter The blue or red line in the cable goes away from the power connector None of the above

View Answer Workspace Report Discuss in Forum 49. What is the first step in diagnosing a completely dead computer at the client site that was working the day before. A. B. C. D. E. Test the power supply replace the CMOS battery check the AC outlet reseat the hard drive controller cable None of the above

View Answer Workspace Report Discuss in Forum 50.

What specification covers PC hard cards? A. B. C. D. E. SCSI ISA PCMCIA MFM None of the above

1.

Which common bus specification provides the fastest data transfer rate? A. B. C. D. E. VL bus ISA PCI All of the above None of the above

View Answer Workspace Report Discuss in Forum 2.

Modems use transmission. A. B. C. D. E. synchronous asynchronous timed interval ata bank

View Answer Workspace Report Discuss in Forum 3.

A 6xx indicates a problem with the: A. B. C. D. E. floppy drive hard drive keyboard CD ROM All of the above

View Answer Workspace Report Discuss in Forum 4.

A sound card typically uses which IRQ? A. 6

B. C. D. E.

5 15 1 it doesn't use an IRQ

View Answer Workspace Report Discuss in Forum 5.

During preventative maintenance on a dot matrix printer, do NOT lubricate: A. B. C. D. E. Platen assembly Print head pulley Print head pins Paper advance gear bushings None of the above You see the message "invalid media device" after installing a new hard drive. What do you do next? A. B. C. D. E. Format Fdisk Partition Add the OS None of the above

6.

View Answer Workspace Report Discuss in Forum 7.

What is the modem hang up command? A. B. ATHU ATH

C. D. E.

ATZ ATX None of the above

View Answer Workspace Report Discuss in Forum 8.

What expansion types do most pll/plll motherboards support? A. B. C. D. E. MCA, PCI ISA, EISA ISA, PCI, AGP ISA, VESA, PCI None of the above

View Answer Workspace Report Discuss in Forum 9.

When installing an internal modem, all of the following IRQ's can be used except? A. B. C. D. E. 5 10 14 All of the above None of the above

View Answer Workspace Report Discuss in Forum 10. An IRQ allow interface cards to: A. B. C. Interrupt the CPU to request service Pass data to the CPU to be processed Pass data from one card to another

D. E.

Pass data to the computers memory None of the above

11. A workstation has just been installed on an Ethernet LAN, but cannot communicate with the network. What should you check first? A. B. C. D. E. reinstall the network protocols reinstall the network interface card driver verify the ip configuration on the workstation verify the link status on the computer's network card None of the above

View Answer Workspace Report Discuss in Forum 12. One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as: A. B. C. D. E. The device that sends the monitor signals telling it what to display The area that regulates all of the system power usage The area where ail the of the Basic input/output routines are stored The area where all of the processing takes place None of the above

View Answer Workspace Report Discuss in Forum 13. What is the i/o address for com2? A. C. 2vb 8f8 B. D. 2f8 330

View Answer Workspace Report Discuss in Forum 14. The ESD wrist strap is designed to protect PC Components or Service Technicians ? A. PC Components

B. C.

Service Technicians Both

View Answer Workspace Report Discuss in Forum 15. You can have EISA and MCA devices in the same PC. A. True B. False

16. The floppy drive uses which DMA (direct memory access) channel? A. C. E. 5 1 2 B. D. 4 9

View Answer Workspace Report Discuss in Forum 17. The DC voltage on most circuit boards is: A. B. C. D. E. -12 volts 0 volts +5 volts +12 volts None of the above

View Answer Workspace Report Discuss in Forum 18. A customer attached an external drive to his notebook computer but the computer is not recognizing it. What should be considered? A. B. C. D. The cables are attached firmly The external drive has been preloaded with the appropriate software The external drive was attached before the computer was on The external drive is turned on

E.

All of the above

View Answer Workspace Report Discuss in Forum 19. "Parity" errors usually indicate bad memory. A. True B. False

View Answer Workspace Report Discuss in Forum 20. What device protects against line deficiencies? A. B. C. D. E. Surge protector UPS Logic probe Capacitor None of the above

21. Which monitor would provide the highest level of performance? A. B. C. D. E. VGA XGA CGA SVGA None of the above

View Answer Workspace Report Discuss in Forum 22. Which of the following items would require you to comply with EPA disposal guidelines? A. B. C. D. Keyboard System board Power supply Battery

E.

None of the above

View Answer Workspace Report Discuss in Forum 23. A hard disk is divided into tracks which are further subdivided into: A. B. C. D. E. clusters sectors vectors heads None of the above

View Answer Workspace Report Discuss in Forum 24. What is the paper feeding technology most commonly associated with dot-matrix printers? A. B. C. D. E. sheet feed tractor feed friction feed manual feed None of the above

View Answer Workspace Report Discuss in Forum 25. COM1 is typically represented by which of the following? A. B. C. D. E. 15 pin port 9 pin male port 9 pin female port 25 pin male port None of the above

26. Which step should you perform first before discharging a CRT?

A. B. C. D. E.

Remove the CRT from its housing Disconnect the CRT from the computer Remove the video assembly Turn power off before removing power source None of the above

View Answer Workspace Report Discuss in Forum 27. A capacitor is measured in which of the following units? A. B. C. D. E. Volts Ohms Farads Resistance None of the above

View Answer Workspace Report Discuss in Forum 28. UART is a type of serial chip. Its letters stand for: A. B. C. D. E. unidirectional access regarding transmission universal asynchronous receiver/ transmitter upper advanced real transfer unable all restore t-bits use all ROM types

View Answer Workspace Report Discuss in Forum 29. A system has two IDE hard drives that are each divided into primary and extended partitions, which drive letter is assigned to the primary partition of the second drive? A. C

B. C. D. E.

D E F None of the above

View Answer Workspace Report Discuss in Forum 30. What would you ask to determine if the display is working? A. B. C. D. E. Is there a video cursor or action on the screen? Did the computer beep or chime? Is there high voltage static on the screen All of the above None of the above

31. Your CD-ROM audio cable connects to the: A. B. C. D. E. speaker sound card (or motherboard if sound is integrated with it) power supply hard drive BIOS

View Answer Workspace Report Discuss in Forum 32. In the Binary numbering system, a (1) represents a jumper being shorted and a (0) represents a jumper being open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3 be set? A. B. 100 010

C. D. E.

011 . 101 None of the above

View Answer Workspace Report Discuss in Forum 33. After installing a sound card, the system locks up when a parallel port tape backup unit is also used. What is most likely the problem? A. B. C. D. E. IRQ DMA defective LPT port defective tape driver defective sound card.

View Answer Workspace Report Discuss in Forum 34. You are testing the resistance in Ohms of a fuse on a 15K amp system. If the fuse is good, the meter should read? A. B. C. D. E. 0.0 0.2 5.0 2.0 None of the above

View Answer Workspace Report Discuss in Forum 35. Type one PC cards: A. B. are used only in desktops are no longer being produced

C. D. E.

are the thinnest of the PC cards don't exist have their own power source

36. 14.4 modem should transmit _____ bits per second A. B. C. D. E. 14,400-15,000 140-150 1400-1500 140,000-150,000 None of the above

View Answer Workspace Report Discuss in Forum 37. In laser technology, what happens during the transfer stage? A. B. C. D. E. Residual toner is transferred to the waste receptacle The laser transfers the image from the drum to the paper The image is transferred from the drum to the paper A negative charge is transferred to the surface of the drum None of the above

View Answer Workspace Report Discuss in Forum 38. _____ is the term used to refer to the process of two modems establishing communications with each other. A. C. E. interacting connecting pinging B. D. handshaking linking

View Answer Workspace Report Discuss in Forum

39. Resistance is measured in ohm. A. True B. False

View Answer Workspace Report Discuss in Forum 40. Suppose that the power lamp in on, but the printer will not print. What can you do to correct the problem? A. B. C. D. E. Make sure the printer is on line Replace the AC line fuse Turn the printer on and off Replace the ribbon None of the above

41. The ATAPI compliance is stands for? A. B. C. D. E. CDROM Bus mastering Mass storage device All of the above None of the above

View Answer Workspace Report Discuss in Forum 42. A dialog box with a bomb appears on a Macintosh screen. What type of problem has occurred? A. B. C. D. E. A RAM problem A software problem A ROM problem An ADB problem None of the above

View Answer Workspace Report Discuss in Forum

43. Capacitance is measured in units of: A. C. E. volts farads anti-neutrinos B. D. amps neutrinos

View Answer Workspace Report Discuss in Forum 44. When not in use, it is very important to keep 5 1/4 diskettes in _____. A. B. C. D. E. Their protective sleeves In a plastic bag On a shelf in an upright position In the floppy drive None of the above

View Answer Workspace Report Discuss in Forum 45. What can you use to ensure power is not interrupted, resulting in corrupted data? A. B. C. D. E. UPS Propergrounding Surge protector Sag protector None of the above

46. A 25-pin female connector on the back of your computer will typically be: A. B. C. Serial port 1 A parallel port Docking

D. E.

COM2 port None of the above

View Answer Workspace Report Discuss in Forum 47. In the Binary numbering system, a (1) represents a jumper being shorted and a (0) represents a jumper being open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3 be set? A. B. C. D. E. 100 010 011 101 None of the above

View Answer Workspace Report Discuss in Forum 48. _____ help prevent power surges. A. B. C. D. E. Surge suppressor Spike protector UPS system High-grade multi-meter None of the above

View Answer Workspace Report Discuss in Forum 49. What can you use to ensure power is not interrupted, resulting in corrupted data? A. B. C. UPS Proper grounding Surge protector

D. E.

Nuclear powered thermal protective underwear None of the above

View Answer Workspace Report Discuss in Forum 50. The POST routine, which counts system board RAM first, is stored in: A. B. C. D. E. RAM microprocessor ROM BIOS CMOS 8259 POST controller

1.

The digital multimeter is set for DC, Ohm and 20k. You will read _____ while measuring a good 2 amp fuse. A. B. C. D. E. 0.00 0.02 0.20 2.00 None of the above

View Answer Workspace Report Discuss in Forum 2.

IDE cables have how many pins? A. C. E. 25 100 65 B. D. 50 40

View Answer Workspace Report Discuss in Forum 3.

Which of the following statements is true? A. Two SCSI devices connected to a computer can have the same ID if they are both hard drives. Each SCSI device must have its own ID All SCSI devices must have the same ID SCSI ID's are irrelevant None of the above

B. C. D. E.

View Answer Workspace Report Discuss in Forum 4.

What is the recommended way to fix the registry description for the printer driver A. B. Delete the spool file Run regedit.exe and remove any reference to the printers

C. D. E.

Run sysedit.exe and remove any reference to the printers Remove the printer driver and reinstall it None of the above

View Answer Workspace Report Discuss in Forum 5.

An important first step in troubleshooting which component in a laser printer is causing a jam is to: A. B. C. D. E. note where in the paper path the paper stops check all voltages look up error codes turn the printer off, then on again remove the jammed paper

6.

Which of the following items would require you t.o comply with EPA disposal guidelines? A. B. C. D. E. Keyboard System board Power supply Battery None of the above

View Answer Workspace Report Discuss in Forum 7.

What should you replace if the brightness or contrast adjustments were malfunctioning on a laptop? A. B. C. fuse led display adjustment switch

D. E.

led display cable None of the above

View Answer Workspace Report Discuss in Forum 8.

One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as: A. B. C. D. E. The device that sends the monitor signals telling it what to display The area that regulates all of the system power usage The area where all the of the Basic input/output routines are stored The area where all of the processing takes place None of the above

View Answer Workspace Report Discuss in Forum 9.

On a leased line installation a known good external modem shows no carrier detect light. Where is the problem most likely to be? A. B. C. D. E. In the modem In the phone line In the computer In the DTC equipment None of the above

View Answer Workspace Report Discuss in Forum 10. What IRQ is used for COM 2? A. B. C. 4 3 2

D. E.

1 None of the above

11. What is the size of the reserved memory area? A. B. C. D. E. 64 kb 384 kb 640 kb 1024 kb None of the above

View Answer Workspace Report Discuss in Forum 12. Which would you have to upgrade to install an EIDE drive? A. B. C. D. E. RAM BIOS A 286 CPU Controller board ISA motherboard None of the above

View Answer Workspace Report Discuss in Forum 13. Dust in a computer actually increases the size of the magnetic fields inside it. This is not good, so you must occasionaiy dust, I trust. What's the best way to do this? A. B. C. D. E. reverse vacuum any small vacuum device blow real hard on the system board use a lint-free cloth and wipe gently non-static compressed air

View Answer Workspace Report Discuss in Forum 14. A parity error usually indicates a problem with: A. B. C. D. E. memory hard drive hard drive controller I/O controller power supply

View Answer Workspace Report Discuss in Forum 15. What is the i/o address for com1? A. C. E. 3e8 5f8 008 B. D. 3bc 3f8

16. The monitor power LED is 'on' but the monitor screen is completely dark. The least likely cause of the problem is: A. B. C. D. E. Defect in the computers video circuitry Disconnected video cable Defective monitor System RAM problem None of the above

View Answer Workspace Report Discuss in Forum 17. You are about to install a second IDE hard drive in a PC that has only one IDE adapter. Your first hard drive will still be the boot drive. How should the second drive be configured? A. B. as a master as a secondary

C. D. E.

as a slave as a primary as auto-select

View Answer Workspace Report Discuss in Forum 18. What is your first action when windows reports that your hard drive is developing bad sectors? A. B. C. D. E. replace the hard drive run secclean from dos run defrag on the hard drive run scandisk with the "thorough" option None of the above

View Answer Workspace Report Discuss in Forum 19. In laser technology, what happens during the transfer stage? A. B. C. D. E. Residual toner is transferred to the waste receptacle The laser transfers the image from the drum to the paper. The image is transferred from the drum to the paper A negative charge is transferred to the surface of the drum None of the above

View Answer Workspace Report Discuss in Forum 20.

How many IRQs does a chain of USB devices require? A. B. C. 1 2 3

D. E.

4 None of the above

21. Resistance is measured in units of: A. C. E. ohms helids volts B. D. farads amperes

View Answer Workspace Report Discuss in Forum 22. Which provides the fastest data access time? A. B. C. D. E. RAM ROM CD-ROM Hard disk Floppy disk

View Answer Workspace Report Discuss in Forum 23. How is ink transferred to paper in common ink jet printers? A. B. C. D. E. Boiling ink Crystal Motorized pump Screens deflect ink on the paper into the proper positions Ink is sprayed on to the paper and managed by a nozzle

View Answer Workspace Report Discuss in Forum 24. Which component must be vacuumed or replaced during preventative maintenance on a laser printer?

A. B. C. D. E.

Scanning mirror Toner cartridge Ozone filter All of the above None of the above

View Answer Workspace Report Discuss in Forum 25. Which controller would support an external CD-ROM drive? A. B. C. D. E. ESDI ARLL MFM SCSI None of the above

21. Resistance is measured in units of: A. C. E. ohms helids volts B. D. farads amperes

View Answer Workspace Report Discuss in Forum 22. Which provides the fastest data access time? A. B. C. D. RAM ROM CD-ROM Hard disk

E.

Floppy disk

View Answer Workspace Report Discuss in Forum 23. How is ink transferred to paper in common ink jet printers? A. B. C. D. E. Boiling ink Crystal Motorized pump Screens deflect ink on the paper into the proper positions Ink is sprayed on to the paper and managed by a nozzle

View Answer Workspace Report Discuss in Forum 24. Which component must be vacuumed or replaced during preventative maintenance on a laser printer? A. B. C. D. E. Scanning mirror Toner cartridge Ozone filter All of the above None of the above

View Answer Workspace Report Discuss in Forum 25. Which controller would support an external CD-ROM drive? A. B. C. D. E. ESDI ARLL MFM SCSI None of the above

26.

In inkjet printers, what is the most common problem with the paper tray? A. B. C. D. E. inconsistent printing malfunctioning pick-up rollers misalignment of the sheet feeder paper jamming on the ink cartridge None of the above

View Answer Workspace Report Discuss in Forum 27. A customer calls and says her computer won't boot, she can hear noises and can see lights on the box, but nothing comes up on the screen, what should you take to the site to fix the problem? A. B. C. D. E. hard drive video card power cable power supply None of the above

View Answer Workspace Report Discuss in Forum 28. The DC voltage on most circuit boards is: A. B. C. D. E. -12 volts 0 volts +5 volts +12 volts None of the above

View Answer Workspace Report Discuss in Forum 29. On a dot-matrix printer, regular lube maintenance should be followed, but this component should never be lubed:

A. B. C. D. E.

Platten bearings Carriage rails Printhead Paper advance bearings None of the above

View Answer Workspace Report Discuss in Forum 30. The buffers statement is found in what file? A. B. C. D. E. Config.sys Autoexec.ncf Autoexec.bat Neb.cfg None of the above

31. What configuration should a Volt-Ohm meter he set to when testing a fuse? A. B. C. D. E. DC volts AC volts Amperage Ohms None of the above

View Answer Workspace Report Discuss in Forum 32. What voltage does a 586 system use? A. B. +12 volts + 5 volts

C. D. E.

+ 8 volts +3.3 volts None of the above

View Answer Workspace Report Discuss in Forum 33. What action will correct patchy, faint, uneven or intermittent print on a dot matrix printer? A. B. C. D. E. Replacing the ribbon Replacing the timing belt Adjusting the paper feed tension Adjusting the tractor feed tension None of the above

View Answer Workspace Report Discuss in Forum 34. If the voltage on pin 1 of the power supply is not in the range of _____ volts, the PC will not boot. A. B. C. D. E. 10 - 20 1-5 50 - 110 15 - 25 2.5 - 5

View Answer Workspace Report Discuss in Forum 35. What are the most likely conditions for ESD? A. B. C. Hot and dry Hot and wet Cold and dry

D. E.

Cold and wet None of the above

36. What is the i/o address for com3? A. C. E. 3e8 ff8 be8 B. D. 345 5e8

View Answer Workspace Report Discuss in Forum 37. The following process determines the amount of memory present, the date/ time, and which communications ports and display adapters are installed in a microcomputer? A. B. C. D. E. Start-up utility test Power on Self Test Power up boot process Power on start up process None of the above

View Answer Workspace Report Discuss in Forum 38. In the DOS memory model, the HIGH Memory Area (HMA). is the _____ memory. A. B. C. D. E. Last 64k of conventional Last 64k of extended First 64k above conventional First 64k of extended None of the above

View Answer Workspace Report Discuss in Forum 39. In addition to I/O port addresses, SCSI adapters also use a range of ROM addresses for their onboard BIOS.

A.

True

B.

False

View Answer Workspace Report Discuss in Forum 40. COM1 is typically represented by which of the following? A. B. C. D. E. 15 pin port 9 pin male port 9 pin female port 25 pin male port None of the above

41. A PC with a 486DX2 processor runs internally at 50Mhz. What speed would its external logic be running? A. B. C. D. E. l0Mhz 25Mhz 50Mhz 100 Mhz None of the above

View Answer Workspace Report Discuss in Forum 42. A capacitor is measured in which of the following units? A. B. C. D. E. Volts Ohms Farads Resistance None of the above

View Answer Workspace Report Discuss in Forum

43. Which device uses a DMA channel? A. B. C. D. E. Modem Network Card Sound Card All of the above None of the above

View Answer Workspace Report Discuss in Forum 44. Which REQUIRES an anti-static bag for transport? A. B. C. D. E. Monitor Floppy disks Power supply I/O controller None of the above

View Answer Workspace Report Discuss in Forum 45. Static electricity thrives is which type of environment? A. B. C. D. E. cold and humid warm and humid warm and dry cold and warm cold and dry

46. ESD potential decreases with the use of: A. B. De-ionizing fans A wrist strap

C. D. E.

Rubber gloves with matching cap A static meter None of the above

View Answer Workspace Report Discuss in Forum 47. With a dot matrix printer, light then dark print is most commonly caused by: A. B. C. D. E. Erratic paper advancement Erratic ribbon advancement Misalligned print head Overheating print head None of the above

View Answer Workspace Report Discuss in Forum 48. How many DMA channels are there in an AT class PC? A. B. C. D. E. 3 4 7 8 None of the above

View Answer Workspace Report Discuss in Forum 49. A wrist grounding strap contains which of the following: A. B. C. Surge protector Capacitor Voltmeter

D. E.

Resistor None of the above

View Answer Workspace Report Discuss in Forum 50. Every video card must have? A. B. C. D. E. CMOS RAM CPU All of the above None of the above

1.

What is the jumper setting on a SCSI device to configure it to use the fourth SCSI id? Remember, SCSI ids start with zero. A. C. E. 010 011 001 B. D. 110 101

View Answer Workspace Report Discuss in Forum 2.

What tool is used to test serial and parallel ports? A. B. C. D. E. high volt probe cable scanner loop backs (wrap plugs) sniffer None of the above

View Answer Workspace Report Discuss in Forum 3.

Which best describes a fragmented hard drive: A. B. C. D. E. The platters are bad Data files are corrupted Clusters of data are damaged Files are not stored in consecutive clusters None of the above

View Answer Workspace Report Discuss in Forum 4.

What device prevents power interruptions, resulting in corrupted data? A. B. Battery back-up unit Surge protector

C. D. E.

Multiple SIMMs strips Data guard system Turn off the AC power

View Answer Workspace Report Discuss in Forum 5.

If a computer's BIOS allows it, you can boot from a CD-ROM. A. True B. False

6.

ISDN stands for: A. B. C. D. E. internal select data nulls integrated services digital network interval set down next interior sector direct none inferior sector data net

View Answer Workspace Report Discuss in Forum 7.

ISDN uses _____ technology. A. B. C. D. E. only digital digital and analog only analog neither digital nor analog mostly digital

View Answer Workspace Report Discuss in Forum 8.

Which is LEAST likely to interfere with upgrading to a newer DOS version? A. B. ROM BIOS Video controller

C. D. E.

Compressed drives Existing backup files None of the above

View Answer Workspace Report Discuss in Forum 9.

A laser printer generates a totally black page, what is the cause? A. B. C. D. E. malfunctioning imaging laser low level in the toner cartridge no power to transfer corona no power to the primary corona None of the above

View Answer Workspace Report Discuss in Forum 10. You must service the laser printer in your office. Which part of the printer shoud you avoid touching because it is hot? A. B. C. D. E. fuser printer head primary corona high-voltage power supply None of the above

11. The acronym HDI stands for: A. B. C. D. Half duplex interface Hard disk interface Head to disk interference Help desk interference

E.

None of the above

View Answer Workspace Report Discuss in Forum 12. You are testing the resistance in Ohms of a fuse on a 5 amp system. If the fuse is good, the meter should read? A. B. C. D. E. 5.0 0.5 0.0 All of the above None of the above

View Answer Workspace Report Discuss in Forum 13. During the normal PC boot process, which of the following is active first? A. B. C. D. E. RAM BIOS CMOS ROM BIOS Hard disk information None of the above

View Answer Workspace Report Discuss in Forum 14. When configuring a new network interface card for installation, which of the following would be a valid I/O address? A. B. C. D. 378 2F8 3F8 360

E.

None of the above

View Answer Workspace Report Discuss in Forum 15. Which device should not be plugged into a standard ups? A. B. C. D. E. monitor laser printer ink-jet printer an external modem None of the above

16. What is the main communication method from one PDA to another PDA? A. B. C. D. E. IR USB RS-232 IEEE 1394 None of the above

View Answer Workspace Report Discuss in Forum 17. What allows you to print on both sides of the printer? A. B. C. D. E. fuser duplexer toner cartridge paper-swapping unit None of the above

View Answer Workspace Report Discuss in Forum 18. What Does EISA stand for?

A. B. C. D. E.

Extended Industry Standard Architecture Expanded Industry Standard Architecture Enhanced Industry Standard Architecture Electronics Industry Standard Architecture All of the above

View Answer Workspace Report Discuss in Forum 19. A static jolt of as little of _____ volts can fry most any PC integrated circuit. A. C. E. 200 1000 500 B. D. 30 200

View Answer Workspace Report Discuss in Forum 20. A standard multimeter is ideal for measuring a monitors high voltage output. A. True B. False

21. COM 4 uses which I/O port? A. B. C. D. E. 2F8H 3F8H 3E8H 2E8H None of the above

View Answer Workspace Report Discuss in Forum 22. What type of FRU is a SCSI host adapter? A. B. CPU I/O card

C. D. E.

video card hard drive None of the above

View Answer Workspace Report Discuss in Forum 23. How many DMA channels are in an AT-machine? A. B. C. D. E. 3 4 7 8 None of the above

View Answer Workspace Report Discuss in Forum 24. Which provides the fastest data access time? A. B. C. D. E. RAM ROM CD-ROM Hard disk None of the above

View Answer Workspace Report Discuss in Forum 25. When configuring a new network interface card for installation, which of the following would be a valid I/O address? A. B. C. 378 2F8 3F8

D. E.

360 None of the above

26. Which is NOT typically a Field Replaceable Unit? A. B. C. D. E. System ROM Power supply System chasis Video controller None of the above

View Answer Workspace Report Discuss in Forum 27. A human cannot feel a static discharge as high as _____ volts. A. C. E. 200 10000 50 B. D. 2000 50000

View Answer Workspace Report Discuss in Forum 28. What can you use to ensure power is not interrupted, resulting in corrupted data? A. B. C. D. E. UPS Proper grounding Surge protector Sag protector None of the above

View Answer Workspace Report Discuss in Forum 29. Which step should you perform first before discharging a CRT? A. Remove the CRT from its housing

B. C. D. E.

Disconnect the CRT from the computer Remove the video assembly Turn power off before removing power source None of the above

View Answer Workspace Report Discuss in Forum 30. What does the acronym RTS represent? A. B. C. D. E. Required to save Ready to start Request to send Right to separate None of the above

31. Which is the easiest component to environmentally recycle? A. B. C. D. E. Motherboards CMOS batteries Toner cartridges Cathode ray tubes None of the above

View Answer Workspace Report Discuss in Forum 32. What problem can occur if a printer cable is to close to a power cable? A. B. C. ESD Electrostatic Discharge EMI Electromagnetic Interference parity error

D. E.

no affect None of the above

View Answer Workspace Report Discuss in Forum 33. ESD damage can be caused by: A. B. C. D. E. Placing an IC in a non-conductive plastic bag Placing an IC on a grounded mat Repeated sags in current supplied from outlets Touching metal on the chasis None of the above

View Answer Workspace Report Discuss in Forum 34. The standard VGA display has _____ pixels in its native graphics mode? A. B. C. D. E. 648 x 320 640 x 480 680 x 440 1024 x 786 None of the above

View Answer Workspace Report Discuss in Forum 35.

What problem can occur if a printer cable is to close to a power cable? A. B. C. D. ESD Electrostatic Discharge EMI Electromagnetic Interference parity error no affect

E.

None of the above

36. How can you totally protect a PC from damage during an electrical storm? A. B. C. D. E. Disconnect the AC power cable Disconnect all external cables and power cords Use a surge protector Turn off the AC power None of the above

View Answer Workspace Report Discuss in Forum 37. The ESD wrist strap is designed to protect PC Components or Service Technicians ? A. B. C. D. PC Components Service Technicians All of the above None of the above

View Answer Workspace Report Discuss in Forum 38. To test for AC ripple on a PC power supply, you would set the volt/ohm meter for: A. B. C. D. E. DC voltage scale AC voltage OHM scale Farad scale None of the above

View Answer Workspace Report Discuss in Forum 39. The ATAPI compliance is stands for?

A. B. C. D. E.

CDROM Bus mastering Mass storage device All of the above None of the above

View Answer Workspace Report Discuss in Forum 40. Which of the following FRUs would be considered both an input/output device? A. B. C. D. E. 41. Video board SCSI host adapter System board CPU All of the above None of the above When not in use, it is very important to keep 5 VA diskettes in _____. A. B. C. D. E. Their protective sleeves In a plastic bag On a shelf in an upright position In the floppy drive None of the above

View Answer Workspace Report Discuss in Forum 42. Which I/O port belongs to LPT2? A. B. 378H 278H

C. D. E.

3f8h 2e8h None of the above

View Answer Workspace Report Discuss in Forum 43. What resistence in ohms should be displayed ehen testing a speaker in a computer? A. B. C. D. E. 0 Ohms 16 Ohms -200 Ohms Unlimited Ohms None of the above

View Answer Workspace Report Discuss in Forum 44. How much video RAM is needed to display 1024x768 at 24-bit color? A. B. C. D. E. 1MB 4MB 8MB 512KB None of the above

View Answer Workspace Report Discuss in Forum 45. All Operating Systems get their total memory initialized from? A. B. C. CPU BIOS ROM

D. E.

RAM None of the above

46. IBM's Micro Channel Architecture (MCA) specifies which type of the following bit access widths? A. B. C. D. E. 8 bit & 16 bit 16 bit & 24 bit 16 bit & 32 bit 32 bit & 64 bit None of the above

View Answer Workspace Report Discuss in Forum 47. Which type of pc card (PCMCIA) slot will allow the insertion of a hard drive? A. B. C. D. E. type I type II type III type IV None of the above

View Answer Workspace Report Discuss in Forum 48. During the fusing process, toner is: A. B. C. D. E. dry pressed into the paper electrically bonded to the paper melted into the paper glued to the paper high pressure sprayed onto the paper

View Answer Workspace Report Discuss in Forum

49. Before sending data, a modem sends a request to send signal, or RTS. A. True B. False

View Answer Workspace Report Discuss in Forum 50. When a bearing in the power supply fan goes out, what should you replace? A. B. C. D. E. fan case bearing power supply None of the above

1.

A PCMCIA measuring 10.5mm is what type? A. B. C. D. E. type 1 type 2 type 1 and 3 type 3 None of the above

View Answer Workspace Report Discuss in Forum 2.

What component would most likely cause a "parity error"? A. B. C. D. E. bad hard disk bad controller bad RAM bad software None of the above

View Answer Workspace Report Discuss in Forum 3.

Whenever you have a hardware resource conflict, it will more likely be an IRQ conflict rather than an i/o conflict because: A. B. C. D. E. there are a lot more I/O addresses than IRQs. the BIOS sometimes has more of a problem controlling IRQs I/O addresses cannot conflict software tends to correct I/O conflicts software tends to mess up IRQs

View Answer Workspace Report Discuss in Forum 4.

You have just installed a new internal PCI modem on you desktop. It will not dial out. what is the problem?

A. B. C. D. E.

The port speed is set too high the modem has not been set up in control panel properties the phone line is plugged into the line-in port on the modem card the phone line out of the wall is plugged into the phone port on the modem card None of the above

View Answer Workspace Report Discuss in Forum 5.

After you service a laser printer, you notice dirty print. Which of the following would correct the problem. A. B. C. D. E. Clean the developer tank Reset the printer Run several blank pages Clean the laser diode None of the above

6.

After you service a laser printer, you notice dirty print. Which of the following would correct the problem? A. B. C. D. E. Clean the developer tank Reset the printer Run several blank pages Clean the laser diode None of the above

View Answer Workspace Report Discuss in Forum 7.

During the boot process, a system first counts memory from where? A. Expansion memory board

B. C. D. E.

Video adapter System board Cache None of the above

View Answer Workspace Report Discuss in Forum 8.

What command is used to reset a MODEM when using the A. B. C. D. E. ATR ATZ DTR DCE None of the above

View Answer Workspace Report Discuss in Forum 9.

Modems use _____ transmission. A. B. C. D. E. Synchronous Asynchronous Timed interval PPP None of the above

View Answer Workspace Report Discuss in Forum 10. What should he used to extinguish a computer fire? A. B. fire hose class a extinguisher

C. D. E.

class c extinguisher silver foam water None of the above

11. In ROM BIOS, the acronym BIOS stands for: A. B. C. D. E. Basic Intuitive Output Set Basic Input Organizational System Basic Input Output System Basic Industry Operating System None of the above

View Answer Workspace Report Discuss in Forum 12. What command is used to hand up a MODEM when using the "AT Answer Command set"? A. B. C. D. E. ATZ ATD ATR ATH None of the above

View Answer Workspace Report Discuss in Forum 13. Why does a successfully mapped network drive disappear every time you boot the computer? A. B. C. D. The computer you are connected to has moved You didn't click reconnect on log on The map statement is not in the autoexec.bat file The last drive was not set correctly

E.

None of the above

View Answer Workspace Report Discuss in Forum 14. Which hardware component controls serial port communications? A. B. C. D. E. ROM BIOS CPU DMA823 UART 16550 None of the above

View Answer Workspace Report Discuss in Forum 15. A Type 1 PCMCIA card is: A. B. C. D. E. The same physical size as other PCMCIA cards but configured differently The thinnest PCMCIA card, measuring 3.5mm in thickness The thickest PCMCIA card, measuring 10.5mm in thickness An old standard that is not compatible with the newest laptops None of the above

16. You have a 15 pin female connector with the pins in two rows. What could you connect with this? A. B. C. D. E. Serial device Parallel device MIDI device Video device Joystick

View Answer Workspace Report Discuss in Forum 17. The 34-pin connection on an I/O card is for?

A. B. C. D. E.

floppy drive SCSI drive IDE drive zip drive None of the above

View Answer Workspace Report Discuss in Forum 18. You run a super wing-ding diagnostic program on your PC, and it reports that your hard drive, microprocessor, RAM, and video card have seen better days. To resolve this problem you should: A. replace each part one at a time, rerunning the diagnostic before replacing the next part. check to see if you have a software problem replace everything at once and rerun the diagnostic get another copy of the diagnostic program run an exhaustive memory check

B. C. D. E.

View Answer Workspace Report Discuss in Forum 19. On a leased line installation a known good external modem shows no carrier detect light. Where is the problem most likely to be? A. B. C. D. E. In the modem In the phone line In the computer In the DTC equipment None of the above

View Answer Workspace Report Discuss in Forum 20. Which of the following is a type of preventative maintenance used on a hard drive?

A. B. C. D. E.

Disk check diagnostics Head alignment diagnostics Initializing Uninstalling programs None of the above

21. ESD damage can be caused by: A. B. C. D. E. Placing an IC in a non-conductive plastic bag Placing an IC on a grounded mat Repeated sags in current supplied from outlets Touching metal on the chassis None of the above

View Answer Workspace Report Discuss in Forum 22. How can you totally protect a PC from damage during an electrical storm? A. B. C. D. E. Disconnect the AC power cable Disconnect all external cables and power cords Use a surge protector Turn off the AC power None of the above

View Answer Workspace Report Discuss in Forum 23. When you boot a PC and don't hear any beep, this could suggest which of the following? A. B. The monitor is turned off Keyboard not plugged in

C. D. E.

Normal PC boot Bad or disconnected speaker None of the above

View Answer Workspace Report Discuss in Forum 24. What is the file extension used by WIN95 to back up registry file when windows starts? A. B. C. D. E. .dat .dao .bak .tmp None of the above

View Answer Workspace Report Discuss in Forum 25. A 2xx POST error code indicates a problem with: A. B. C. D. E. RAM or ROM hard drive system board second adapter card CMOS battery

26. What are the IRQ's for sound card? A. B. C. D. IRQ8 IRQ4 IRQ5 IRQ7

E.

None of the above

View Answer Workspace Report Discuss in Forum 27. Your IDE hard drive is not spinning up when you turn on the PC. What is the most likely problem. A. B. C. D. E. bad data cable incorrect jumper setting on drive loose molex connector virus tfad system board

View Answer Workspace Report Discuss in Forum 28. You can place an ISA device in an EISA slot. A. True B. False

View Answer Workspace Report Discuss in Forum 29. Which provides the fastest access to large video files? A. B. C. D. E. Optical drives IDE hard drives SCSI hard drives EIDE hard drives None of the above

View Answer Workspace Report Discuss in Forum 30. An anti static strap uses a small _____ to make sure you do not become the least path of resistance to the ground? A. B. capacitor diode

C. D. E.

transistor resistor None of the above

31. Which best describes a fragmented hard drive: A. B. C. D. E. The platters are bad Data files are corrupted Clusters of data are damaged Files are not stored in consecutive clusters None of the above

View Answer Workspace Report Discuss in Forum 32. What resistance in ohms should be displayed when testing a speaker in a computer? A. B. C. D. E. Q Ohms 16 Ohms -200 Ohms Unlimited Ohms None of the above

View Answer Workspace Report Discuss in Forum 33. After displaying the directory of a floppy disk, a different floppy is inserted into the drive. The contents of the original floppy continue to display regardless of the director requests on the other floppies placed in the drive. You remove the drive in question and install it into your test system, and it does not exhibit the problem. You should next replace the: A. B. C. System's floppy drive device driver Original IDE controller Floppy drive ribbon cable

D. E.

System's power supply None of the above

View Answer Workspace Report Discuss in Forum 34. What is the best ground for a conductive work bench? A. B. C. D. E. AC outlet Ground to bench To the motherboard To the PC's Chassis None of the above

View Answer Workspace Report Discuss in Forum 35. When you are testing a fuse, you should set the Volt-OHM meter to what scale? A. B. C. D. E. AC DC AMPS OHMS None of the above

36. During boot-up, the memory test: A. B. C. D. E. Is a superfluous step that should be ignored Checks and verifies that contiguous memory is installed Is an operational error Displays what memory is installed, but nothing else None of the above

View Answer Workspace Report Discuss in Forum

37. A customer has just installed a new cd-rw. the system was working fine before the installation, but now the cdrom does not work, what should you suggest that the customer do? A. B. C. D. E. flash or upgrade the BIOS check the CONFIG.SYS add cdrw in the device manager check the jumper setting on the cd-rw None of the above

View Answer Workspace Report Discuss in Forum 38. Which is the most difficult environmentally to dispose of? A. B. C. D. E. floppy drives hard drives power supplies CRTs system boards

View Answer Workspace Report Discuss in Forum 39. Resistance is measured: A. B. C. D. E. in parallel in series after breaking the circuit after checking voltage after checking current

View Answer Workspace Report Discuss in Forum 40. Which is LEAST likely to interfere with upgrading to a newer DOS Version?

A. B. C. D. E.

ROM BIOS Video controller Compressed drives Existing backup files None of the above

41. How may standard levels of interrupts are provided on the 8-bit ISA bus (XT-class computer)? A. B. C. D. E. 4 8 12 16 None of the above

View Answer Workspace Report Discuss in Forum 42. "Parity" errors usually indicate bad memory A. True B. False

View Answer Workspace Report Discuss in Forum 43. IRQ6 is typically reserved for: A. B. C. D. E. The floppy The keyboard controller LPT2 The modem None of the above

View Answer Workspace Report Discuss in Forum 44. What is the most likely cause of an "FDD controller Failure" error message?

A. B. C. D. E.

you did not set the jumper on the floppy drive to drive A you forgot to flash CMOS you installed the floppy disk drive cable backward your computer's floppy drive is defective None of the above

View Answer Workspace Report Discuss in Forum 45. WRAM is used on a A. B. C. D. E. modem video card motherboard ata connector None of the above

46. You are testing the resistance in Ohms of a fuse on a 2 amp systems. If the fuse is good, the meter should read? A. B. C. D. E. 2.0 5.0 0.0 0.2 None of the above

View Answer Workspace Report Discuss in Forum 47. To prevent the computer from overheating you should? A. B. Remove the slot cover from the back Keep the computer cover closed

C. D. E.

Remove the CPU fan All of the above None of the above

View Answer Workspace Report Discuss in Forum 48. How many devices does USB support? A. B. C. D. E. 127 125 100 225 None of the above

View Answer Workspace Report Discuss in Forum 49. You're on your PC at midnight and an electric storm pops up. What's the best way to protect your PC. A. B. you don't worry; you have a lightning rod on your house you don't worry; you've got a surge protector on your PC you don't worry; you've got a surge protector on your PC and phone line to your modem unplug the PC and remove phone line from the modem stop standing on it

C.

D. E.

View Answer Workspace Report Discuss in Forum 50. Which type of system hoard is the MOST likely candidate for processor upgrading if you want maximum performance and future compatibility? A. B. ML PCI

C. D. E.

ISA EISA None of the above

1.

In ROM BIOS, the acronym BIOS stands for: A. B. C. D. E. Basic Intuitive Output Set Basic Input Organizational System Basic Input Output System Basic Industry Operating System None of the above

View Answer Workspace Report Discuss in Forum 2.

How many pins on a VGA? A. B. C. D. E. 15. 9 25 32 None of the above

View Answer Workspace Report Discuss in Forum 3.

What is modified when changing the system start-up boot sequence? A. B. C. D. E. BIOS/CMOS CONFIG.SYS autoexec.bat COMMAND.COM None of the above

View Answer Workspace Report Discuss in Forum 4.

Which is NOT typically a Field Replaceable Unit? A. System ROM

B. C. D. E.

Power supply System chassis Video controller None of the above

View Answer Workspace Report Discuss in Forum 5.

What are the most likely conditions for ESD? A. B. C. D. E. Cold and wet Cold and dry Hot and wet Hot and dry None of the above

6.

In which mode can two or more applications be stored in memory at the same time? A. B. C. D. E. Segmented Mode Unprotected Mode Real Mode Protected Mode None of the above

View Answer Workspace Report Discuss in Forum 7.

How does a parallel port communicate information to a peripheral device? A. B. C. one bit at a time 8 bytes at a time one byte at a time

D. E.

16,555 bytes at a time None of the above

View Answer Workspace Report Discuss in Forum 8.

You suspect a virus has entered your computer. What will not be affected by the virus? A. B. C. D. E. CMOS Boot sector Floppy disks Program files None of the above

View Answer Workspace Report Discuss in Forum 9.

On PC power supplies, the wire attached to pin one is usually: A. B. C. D. E. blue or red blue or white red or black red or white white or orange

View Answer Workspace Report Discuss in Forum 10. To find out how much memory is available, you could type _____ A. B. C. D. EMM MEM CHKDSK MEMMAKER

E.

None of the above

11. When seeking to upgrade for a particular motherboard what do you need to know? A. B. C. D. E. memory hard drive make & model dimm None of the above

View Answer Workspace Report Discuss in Forum 12. What is the size of a sector? A. B. C. D. E. 512 bytes 256 bytes 512 Kb 1024 bytes None of the above

View Answer Workspace Report Discuss in Forum 13. During the normal PC boot process, which of the following is active first? A. B. C. D. E. RAM BIOS CMOS ROM BIOS Hard disk information None of the above

View Answer Workspace Report Discuss in Forum 14. Pick the correct choice for the 8088 CPU.

A. B. C. D. E.

16 bit word size, 8 bit data path 8 bit word size, 8 bit data path 16 bit word size, 16 bit data path 4 bit word size, 8 bit data path 8 bit word size, 16 bit data path

View Answer Workspace Report Discuss in Forum 15. In which mode can 2 or more applications be stored in memory at the same time? A. B. C. D. E. Segmented Mode Unprotected Mode Real Mode Protected Mode None of the above

16. A brownout is defined as: A. B. C. D. E. a slightly elevated voltage lasting from seconds to minutes or more a slightly decreased voltage lasting from seconds to minutes or more complete power out lasting a few minutes alternating power out, power on lasting a few minutes has nothing to do with electricity

View Answer Workspace Report Discuss in Forum 17. In which phase of the laser printing process is a positive charge placed on the paper to pull the toner from the print drum? A. B. Writing Transferring

C. D. E.

Conditioning All of the above None of the above

View Answer Workspace Report Discuss in Forum 18. Which component stores an electrical charge? A. C. E. diode capacitor transistor B. D. rectifier resistor

View Answer Workspace Report Discuss in Forum 19. You are installing an IDE hard drive that will be your boot drive. Which is the correct order of steps that need to be followed? A. jumper properly, auto-detect(or configure manually) in CMOS, low level format, high level format, partition jumper properly, auto-detect(or configure manually) in CMOS, partition, high level format with / s switch jumper properly, partition, auto-detect(or configure manually in CMOS, high level format with /s switch jumper properly, auto-detect in CMOS, regular format jumper properly, partition, low level format, high level format

B.

C.

D. E.

View Answer Workspace Report Discuss in Forum 20. Which type of cable is most likely in use with rj-45 connectors? A. B. C. D. 10base2 10base5 10baseT 10baseFL

E.

None of the above

21. To prevent toner from sticking to a laser printer's heat rollers, apply which of the following: A. B. C. D. E. Alcohol Oil Ammonia Beer or Jack Daniels None of the above

View Answer Workspace Report Discuss in Forum 22. Which controller would support an external CD-ROM drive? A. B. C. D. E. ESDI ARLL MFM SCSI None of the above

View Answer Workspace Report Discuss in Forum 23. What would you ask to determine if the display is working? A. B. C. D. E. Is there a video cursor or action on the screen? Did the computer beep or chime? Is there high voltage static on the screen Is the brightness or contrast turned up or down? All of the above

View Answer Workspace Report Discuss in Forum 24. You should never put floppy drives, hard drives, or even VCR tapes or cassette tapes on top of

speakers (or near any other source of magnetism) because of: A. C. E. RFI EXE IOU B. D. EMI FYI

View Answer Workspace Report Discuss in Forum 25. How many bits in a byte? A. B. C. D. E. 16 8 255 10 2 to the 9th power

26. What is the result of adding an IP address to the DNS server search order A. B. C. D. E. It restricts browsing to that DNS server It overrides the local systems IP address It tells the DNS Server where the local system is located It tells the local system where the DNS Server is located None of the above

View Answer Workspace Report Discuss in Forum 27. RS-232 is a standard that applies to? A. B. C. D. Parallel port Serial port Game port All of the above

E.

None of the above

View Answer Workspace Report Discuss in Forum 28. Your modem does not respond when you try to dial out. You try another modem on another computer and get the same result. What is the most likely problem? A. B. C. D. E. defective modem defective computer software bug bad phone line virus

View Answer Workspace Report Discuss in Forum 29. You suspect a virus has entered your computer. What will not be affected by the virus? A. B. C. D. E. CMOS Boot sector Floppy disks Program files None of the above

View Answer Workspace Report Discuss in Forum 30. How would you allow device drivers and TSR's to be loaded into Upper Memory Blocks ? A. B. C. D. E. DOS=High devicehigh= loadhigh= DOS=UMB None of the above

31. Which is the easiest component to environmentally recycle? A. B. C. D. E. Motherboards CMOS batteries Toner cartridges Cathode ray tubes None of the above

View Answer Workspace Report Discuss in Forum 32. When connecting a ribbon cable to a connector, how do you know which direction to plug it in? A. B. C. D. E. The red line in the cable goes to the highest pin number The colored line in the cable goes to pin #1 It does not matter The blue or red line in the cable goes away from the power connector None of the above

View Answer Workspace Report Discuss in Forum 33. In inkjet technology the droplets of ink are deflected by? A. B. C. D. E. Electrically Charge Plate Multi directional nozzle High pressure jets All of the above None of the above

View Answer Workspace Report Discuss in Forum 34. With a dot matrix printer, light then dark print is most commonly caused by: A. Erratic paper advancement

B. C. D. E.

Erratic ribbon advancement Misaligned print head Overheating print head None of the above

View Answer Workspace Report Discuss in Forum 35. RTS stands for: A. B. C. D. E. ready to start ready to switch request to send request to scan ready to set

36. To install a second IDE drive into a computer, you must: A. B. C. D. E. Set the master-slave jumper to slave on the second drive Use the IDE configuration software to set the new drive as slave Verify that you define the new drive as D: in the CMOS setup Verity that you attach the drive to the connector at the end of the ribbon cable None of the above

View Answer Workspace Report Discuss in Forum 37. What can you use to ensure power is not interrupted, resulting in corrupted data? A. B. C. UPS Proper grounding Surge protector

D. E.

Nuclear powered thermal protective underwear None of the above

View Answer Workspace Report Discuss in Forum 38. When configuring is a network interface cards without jumpers or plug and play, what is used to set the IRQs? A. B. C. D. E. DMA CMOS the OS configuration software None of the above

View Answer Workspace Report Discuss in Forum 39. MSD exe does not have information on: A. B. C. D. E. cache video operation system com ports None of the above

View Answer Workspace Report Discuss in Forum 40. What command is used to hang up a MODEM when using the "AT Command set"? A. B. C. D. ATZ ATD ATR ATH

E.

None of the above

41. Current is measured in units of: A. C. E. volts ohms diodes B. D. amps farads

View Answer Workspace Report Discuss in Forum 42. The standard IRQ for the floppy drive is? A. B. C. D. E. 9 6 10 All of the above None of the above

View Answer Workspace Report Discuss in Forum 43. A keyboard locks up intermittently even when replaced with a new keyboard. What is the LEAST likely cause of the problem? A. B. C. D. E. A second bad keyboard The keyboard controller chip The keyboard connector The motherboard None of the above

View Answer Workspace Report Discuss in Forum 44. You are testing the resistance in Ohms of a fuse on a 2 amp system. If the fuse is good, the meter should read? A. 0.0

B. C. D. E.

0.2 5.0 2.0 None of the above

View Answer Workspace Report Discuss in Forum 45. To find out how much memory is available, you could type _____ A. B. C. D. E. EMM MEM CHKDSK MEMMAKER None of the above

46. IBM's Micro Channel Architecture (MCA) specifies which type of the following bit access widths? A. B. C. D. E. 8 bit & 16 bit 16 bit & 24 bit 16 bit & 32 bit 32 bit & 64 bit None of the above

View Answer Workspace Report Discuss in Forum 47. What is the best ground for a conductive work bench? A. B. C. AC outlet Ground to bend To another device

D. E.

Chassis ground None of the above

View Answer Workspace Report Discuss in Forum 48. What could cause a fixed disk error? A. B. C. D. E. CDROM drive not installed Incorrect CMOS settings Incorrect RAM settings All of the above None of the above

View Answer Workspace Report Discuss in Forum 49. A PC with a 486DX2 processor runs internally at SOMhz. What speed would its external logic be running? A. B. C. D. E. l0Mhz 25Mhz 50Mhz 100 Mhz None of the above

View Answer Workspace Report Discuss in Forum 50. Match the device driver HIMEM.SYS to its operation. A. B. C. D. Supports (ANSI) terminal emulation Manages the use of extended memory Uses expanded memory on a 80386 processor Supports code page switching

E.

None of the above

51. Upper Memory blocks are located where? A. B. C. D. E. Conventional Memory Extended Memory Expanded memory Reserved Memory None of the above

View Answer Workspace Report Discuss in Forum 52. Which of the following are SCSI issues? A. B. C. D. E. unique id settings limited cable length parity passive termination active termination

View Answer Workspace Report Discuss in Forum 53. The output voltages of a PC power supply are in the form of _____ current. A. C. E. AC amperage trickle B. D. DC resistive

View Answer Workspace Report Discuss in Forum 54. After doing a low-level format, what would be the next step in configuring the hard drive in a system? A. Format DOS partition

B. C. D. E.

Install operating system Configure DMA channel and back-up interrupt Partition hard disk None of the above

View Answer Workspace Report Discuss in Forum 55. After trying to unload a TSR, you get an error message saying that other TSRs were loaded after the one you tried to remove. Which of the following commands could you use to see the current load order? A. B. C. D. MEM /P MEMMAKER MEM /C (A SYS: None of the above

56. In laser printing, there are six steps the printer follows. What comes between the conditioning phase and the developing phase? A. B. C. D. E. transfer phase writing phase fusing phase cleaning phase All of the above

View Answer Workspace Report Discuss in Forum 57. During the laser printer's conditioning phase a uniform charge of _____ is placed on the photosensitive drum. A. B. C. +1000 volt +600 volts -600 volts

D. E.

-1000 volts + 12 volts

View Answer Workspace Report Discuss in Forum 58. A dialog box with a bomb appears oh a Macintosh screen. What type of problem has occurred? A. B. C. D. E. A RAM problem A software problem A ROM problem An ADB problem None of the above