City of Pitt Meadows

2012 Citizen Survey

Ipsos Reid 1285 West Pender Street, Suite 200 Vancouver, BC V6E 4B1 Tel: 778.373.5000 Fax: 778.372.1724 www.ipsos.ca

October 2012

TABLE OF CONTENTS
EXECUTIVE SUMMARY .................................................................................................................... 1 INTRODUCTION ............................................................................................................................... 6 Background and Objectives ............................................................................................................ 6 Methodology................................................................................................................................... 7 Interpreting and Viewing the Results ............................................................................................. 7 DETAILED FINDINGS ........................................................................................................................ 8 Quality of Life .................................................................................................................................. 8 Issue Agenda ................................................................................................................................. 13 Corporate Vision and Values......................................................................................................... 16 City Services .................................................................................................................................. 19 City Contact and Communications ............................................................................................... 25 Financial Planning ......................................................................................................................... 29 Employment and Economy ........................................................................................................... 33 New Projects, Services, and Facilities ........................................................................................... 38 The Environment........................................................................................................................... 43 WEIGHTED SAMPLE CHARACTERISTICS ........................................................................................ 45 APPENDIX: QUESTIONNAIRE ......................................................................................................... 46

EXECUTIVE SUMMARY
Overall Context Overall, citizens demonstrate predominately positive views of the community and City. Citizens say Pitt Meadows offers a good quality of life that has improved over the past five years. Furthermore, the majority agrees with all of the vision statements included in the research, are satisfied with municipal services and communications, and believe they receive good value for their municipal tax dollars. While there are issues that citizens feel should receive greater attention (discussed in more detail below), the overall positive tone suggests the survey results should be viewed in a favourable context. Quality of Life Pitt Meadows’ small town/community feel is its best feature. On a top-of-mind basis, onethird of citizens say that the best part about living in Pitt Meadows is its “small town/community feel (but still close to the big city)”. Pitt Meadows’ small town atmosphere was also the number one mention reported in 2009. Quality of life is good and improving. Consistent with previous years, virtually all citizens rate Pitt Meadows’ overall quality of life as “very good” or “good”, speaking to an overall favourable view of the community. Moreover, there is also a sense of optimism regarding the direction quality of life is taking, with more citizens saying the quality of life has “improved” than “worsened” over the past five years. This year’s positive net momentum score is the highest reported in all years of tracking and more than double what was reported in 2009. The main reasons behind perceptions of an improved quality of life are “new bridges”, “more retail shops/malls”, and “more services/amenities available”. Issue Agenda Transportation continues to dominate the public issue agenda. Once again, citizens identify transportation as the number one unprompted priority for attention from local leaders. Specific transportation-related mentions include “traffic congestion”, “train/railway crossing”, “public transit system”, “road maintenance/repair”, and general “transportation” issues, among others. Analysis of the year-to-year tracking data shows that transportation was also the number one issue reported in 2009, and while transportation-related mentions have gone down slightly this year, this drop is not significant. Secondary issues this year include taxation/municipal government spending, parks/recreation/culture, and growth. Mentions of taxation/municipal government spending have increased significantly this year as compared to 2009. Conversely, growth-related mentions have gone down over the past three years. The emphasis attached to parks, recreation, and culture this year is on par with what was reported in 2009.

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Corporate Vision and Values Citizens agree with all of the vision statements included in the research. Agreement is highest for the statement “Pitt Meadows is a place where residents feel safe and secure”. High levels of agreement are also seen for the following six statements: “Pitt Meadows offers a mix of housing, work, and recreation that fits my lifestyle”, “I am pleased with the overall direction that the City is taking”, “the City of Pitt Meadows is accountable to the community for leadership and good governance”, “the City of Pitt Meadows does a good job of managing the level of growth in the city”, “Pitt Meadows has a vibrant and healthy local economy”, and “the City of Pitt Meadows keeps the public well informed about its plans and activities”. In comparison, fewer (but still the majority) agree that “Pitt Meadows has an efficient transportation network that includes alternatives to car travel”. These results are consistent with what was reported in 2009. City Services Citizens are satisfied with the overall level and quality of City services. More than nine-in-ten citizens are satisfied with the overall level and quality of services provided by the City of Pitt Meadows. Overall, these results suggest the City is on the right track with its service delivery. Satisfaction with City services this year is consistent with what was reported in 2009. Overall satisfaction also extends to the delivery of specific services. Strong satisfaction ratings are recorded for “parks, trails, and other green space”, “recycling and garbage services”, “public works, including water and sewer services”, and “emergency services, including police, fire, and ambulance”. The majority of citizens are also satisfied with “bike and pedestrian paths”, “the library”, “roads to other regions”, “local roads within the city”, “recreational services, programs, and facilities”, “land-use and community planning”, and “bylaw enforcement”. Fewer, but still the majority, are satisfied with “public transit services”; the lower satisfaction rating with this service is consistent with other survey results showing that of all the vision statements tested, citizens are the least likely to agree that Pitt Meadows has an efficient transportation network that includes alternatives to car travel. Directional year-to-year tracking comparisons suggest that satisfaction with “public works” has gone down this year; satisfaction with all other services has remained consistent with 2009. “Parks, trails, and other green space” are citizens’ top recreation priorities. Of note, “parks, trails, and other green space” also scores the highest satisfaction rating out of all the services tested, suggesting the City is doing a good job meeting the community’s needs in this important service area. Coming in a distant second in importance are “swimming pools”, “the library”, and “recreational services and programs”, followed by “recreational facilities”. Of the six services tested, citizens place the least emphasis on “the arena”. No tracking data to previous surveys is available for this question.

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City Contact and Communications Citizens are generally satisfied with the service they receive when contacting the City. Six-inten citizens have personally contacted or dealt with the City of Pitt Meadows or one of its employees in the last 12 months, on par with what has been reported in previous years. Among those making contact, eight-in-ten are satisfied with the “overall service received”, also consistent with 2009. Satisfaction is highest for “knowledge of staff or Council” and “staff or Council’s speed and timeliness of service”. In comparison, “staff or Council’s ability to resolve your issue” scores slightly lower, although is still deemed satisfactory by nearly three-quarters of respondents. Citizens are interested in receiving information from the City via a variety of different channels. Overall, the top three unprompted ways that citizens would like to receive information from the City are “mail newsletters or pamphlets to all households”, “local newspaper”, and “email”. There is also interest in receiving online information via the “City website”, “Internet (unspecified)”, and “social media (Facebook, Twitter, etc)”. Overall, these findings suggest that no single communication method is best for a majority of residents; rather, a combination of methods will be most effective in reaching out and engaging the community as a whole. These results are generally consistent with what was reported in 2009. Financial Planning Citizens believe they receive good value for their municipal tax dollars. Despite growing concerns over taxation/municipal government spending, the majority of citizens nonetheless say they receive good value for the taxes they pay to the City of Pitt Meadows. No tracking data to previous surveys is available for this question. Few citizens are aware that the City of Pitt Meadows’ property taxes are generally lower than what is found in other Lower Mainland municipalities. When asked how the City of Pitt Meadows’ property taxes compare to other Lower Mainland municipalities, just less than onehalf of citizens believe these are “about the same”. One-third of citizens think the City’s property taxes are “higher than average” while one-in-ten believe these to be “lower than average”. In actual fact, the City of Pitt Meadows has one of the lowest combined property tax and utility fee burdens in the Lower Mainland. No tracking data to previous surveys is available for this question. Opinion is split regarding paying increased taxes or seeing a reduction in services. Given a choice, citizens are split down the middle as to whether they would prefer to see increased taxes or service cuts. Clearly, this is an issue upon which the community is divided and further dialogue with citizens may be useful to help communicate the implications of each approach. These results are different from what has been reported in previous years, when citizens clearly opted for tax increases over service reductions. This year’s even split may be attributed in part to today’s challenging economic times and the rising cost of living, which may be placing an

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increased financial burden on citizens. It is also consistent with other survey results showing a growing awareness around taxation/municipal government spending. Employment and Economy Nearly two-thirds of respondents are employed. This includes full-time and part-time employment. Of these respondents, nearly two-in-ten work in Pitt Meadows; the remaining eight-in-ten work in another municipality. These results are consistent with what was reported in 2009. Citizens are divided when it comes to the City’s economic development activities. One-half of citizens think the City of Pitt Meadows is doing “about the right amount” of economic development. Four-in-ten think the City is doing “too little” economic development; very few think the City is doing “too much” in this regard. No tracking data to previous surveys is available for this question. Citizens would like to see more local employment opportunities. There is also demand for increased recreation and entertainment opportunities. Opinion on the level of local retail offerings is mixed, indicating the current retail and professional services are meeting the needs of many residents. No tracking data to previous surveys is available for this question. New Projects, Services, and Facilities A slight majority of citizens think the City has implemented enough new community projects, services, and facilities for now. Citizens were reminded that the City of Pitt Meadows had initiated or completed work on a number of new community projects, services, and facilities over the past few years. When asked their opinion on future community projects, six-in-ten say the “City has done enough in this regard for now”, which may suggest current offerings are sufficient to meet the community’s needs. It may also speak to citizens’ growing awareness of taxation/municipal government spending as well as reduced tolerance for tax increases in general. In comparison, four-in-ten say the “City should continue to look at implementing new community projects, services, and facilities”. No tracking data to previous surveys is available for this question. A swimming pool tops citizens’ list of desired projects, services, or facilities. While the majority of citizens think the City has implemented enough new community projects, services, and facilities for now, many are still able to offer open-ended suggestions for new projects, services, or facilities that they would like to see considered by local leaders. The number one suggestion is for an “(indoor) swimming pool”, mentioned by three-in-ten citizens. While not directly comparable to previous surveys due to differences in question wording, requests for a new swimming pool also topped citizens’ list of new capital projects in 2009.

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Citizens offer a variety of suggestions for the types of local festivals and community events that they would most like to see held in Pitt Meadows. When asked for open-ended suggestions for local festivals and community events, top mentions include “Pitt Meadows Day” and “music festivals/concerts”. No tracking data to previous surveys is available for this question. The Environment Citizens want the City of Pitt Meadows to be a leader in environmental sustainability. Threequarters of citizens think it is important for the City of Pitt Meadows to be a leader in environmental sustainability, even if doing so increases their municipal taxes. In 2009, more than nine-in-ten citizens said it was important for the City to show leadership in green or sustainable projects. However, differences in question working make it difficult to determine whether this year’s drop in importance is due to an actual change in opinion or a reflection of how the question was asked (specifically, respondents this year were reminded about a potential tax impact that may be associated with these kinds of activities, which may have lessened their enthusiasm for action).

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INTRODUCTION Background and Objectives
The City of Pitt Meadows conducts a comprehensive Citizen Survey every three years. This survey touches on a wide range of topical issues facing the community and provides a detailed assessment of citizens’ attitudes, needs, priorities, and satisfaction levels. The insight gained from this research ultimately helps guide the City of Pitt Meadows make important decisions regarding planning, budgeting, and issues management. Ipsos Reid has been conducting the City of Pitt Meadow’s Citizen Survey since 2003. The specific objectives of the 2012 research have been outlined below. • Identify the issues seen as most in need of attention from local leaders; • Learn what citizens like best about living in Pitt Meadows; • Assess perceptions towards the quality of life in Pitt Meadows; • Measure satisfaction with specific services provided within the City of Pitt Meadows; • Measure the importance of specific services related to parks, recreation, and leisure; • Measure agreement with statements that speak to Pitt Meadow’s corporate vision and values; • Determine the incidence of contacting the City and satisfaction with contact experiences; • Identify preferred methods of receiving information from the City; • Measure value for taxes and determine preferred funding options (tax increases, service cuts); • Gauge perceptions of the City of Pitt Meadow’s property taxes compared to other Lower Mainland municipalities; • Determine employment status and location; • Gauge perceptions of the City’s level of economic development and local retail, employment, and recreation offerings; • Assess demand for new community projects, services, and facilities; • Learn the types of local festivals and community events that citizens would most like to see held in Pitt Meadows; and, • Measure the importance of the City being a leader in environmental sustainability. Where comparable, this year’s results have been tracked and reported against similar surveys conducted by the City of Pitt Meadows in previous years. Comparing the results of the surveys allows the City to understand how citizens’ attitudes and priorities are changing, identify new or emerging issues facing the community, and assess the progress the City is making in addressing key issues.

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Furthermore, the results of this year’s survey have also been compared to Ipsos Reid’s database of municipal norms for British Columbia (where appropriate) to provide additional insight, context, and benchmarks against which the City can evaluate its performance.

Methodology
Ipsos Reid conducted a total of 300 telephone interviews with a randomly selected representative sample of Pitt Meadows residents aged 18 years or older. All interviews were conducted between the dates of September 5 and 16, 2012. The sample of residents was drawn by a combination of letter carrier walks and telephone prefixes. Respondents were also asked upfront whether or not they lived in the City of Pitt Meadows to further validate residency. Overall results are accurate to within ±5.7 percentage points, nineteen times out of twenty. The margin of error will be larger for sample subgroups. The final sample has been weighted to ensure the gender/age distribution reflects that of the actual population in Pitt Meadows according to the most recent Census data.

Interpreting and Viewing the Results
Please note that some “Totals” in this report may seem off due to rounding error. For example, 35% and 24% might add to 60% (not 59%). With decimals, the component percentages might be 35.4% (rounds down to 35%) and 24.2% (rounds down to 24%), making the total 59.6%, which rounds up to 60%. All percentages shown are correct. Analysis of some of the statistically significant results is included where applicable. While a number of significant differences may appear in the cross-tabulation output, not all differences warrant discussion.

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DETAILED FINDINGS Quality of Life
What Citizens Like Best about Living in Pitt Meadows
Pitt Meadows’ small town/community feel is its best feature. On a top-of-mind basis, one-third (32%) of citizens say that the best part about living in Pitt Meadows is its “small town/community feel (but still close to big city)”. Other mentions include “good location/access to everything” (12%) and “peaceful/quiet” (12%). Pitt Meadows’ small town atmosphere was also the number one mention reported in 2009. Normative comparisons to other British Columbian municipalities are unavailable for this question.
What Citizens Like Best about Living in Pitt Meadows

Small town/ community feel (but still close to big city) Good location/ access to everything Peaceful/ quiet Rural/ country life Parks/ green spaces Safe/ low crime rate Beautiful scenery/ mountains The people/ friendly people Can walk everywhere Good place to live/ raise children Comfortable/ feels like home Cost of living/ affordable place to live None/ nothing Don't know 6% 5% 3% 3% 3% 2% 2% 2% 12% 12%

32%

*Includes mentions of 2% or more.

Top Mentions 2009 (n=300) Small town atmosphere Quiet/ peaceful Rural/ country/ farm-oriented Nice place/ community 28% 13% 12% 10%

2% 3% 1%

Q2. What do you like best about living in Pitt Meadows? Base: All respondents (n=300)

Mentions of small town/community feel are more common among: • Those who are between 35 and 54 years of age (43%, compared to a low of 19% among those who are 55 years of age or older); and, • Those with children under the age of 18 living at home (46%, compared to 22% of those without children at home).

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Overall Quality of Life
The City of Pitt Meadows offers citizens a good quality of life. Virtually all (99%) citizens rate the overall quality of life in the City of Pitt Meadows positively, including more than one-half (55%) describing this as “very good”. These findings point to an overall favourable view of the community. Perceptions of quality of life (both overall and intensity) this year are consistent with what have been reported in previous years. Closer analysis of the data shows that the percentage of citizens rating Pitt Meadows’ quality of life as “very good” has been steadily increasing since the City began tracking this measure in 2003. Comparisons to Ipsos Reid’s database of municipal norms show that overall perceptions (combined “very good/good” responses) of quality of life in Pitt Meadows are on par with what is typically reported in other British Columbian municipalities. However, the intensity of ratings (“very good”) is higher in Pitt Meadows.
Overall Quality of Life
Norm Very good 55% Very Good/Good 99% Good 44% 52% 44% 96%

Poor

1% Very Poor/Poor 1%

3% 4% 1%

Very poor

0%

2003 (n=300) Very good/good Very good 99% 43%

2006 (n=300) 98% 45%

2009 (n=300) 99% 49%

2012 (n=300) 99% 55%

Q3. How would you rate the overall quality of life in Pitt Meadows today? Would you say very good, good, poor, or very poor? Base: All respondents (n=300)

Perceptions of quality of life are consistent across all key demographic subgroups.

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Change in Quality of Life past Five Years
The quality of life in Pitt Meadows has improved over the past five years. When asked how the quality of life in the City of Pitt Meadows has changed over the past five years, one-half (49%) of citizens say it has “stayed the same”. At the same time, 38% think the quality of life has “improved” while 12% think it has “worsened”, resulting in a net momentum score (improved - worsened) of +26 points. Overall, these findings point to an overall sense of optimism regarding the direction quality of life is taking. This year’s positive net momentum score is the highest reported in all years of tracking and more than double what was reported in 2009. In comparison, residents of other British Columbian municipalities generally think their quality of life has stayed the same over the past few years.
Change in Quality of Life Past Five Years
Norm Improved 38% 23%

Stayed the same

49%

Net Score +26

54%

Net Score +2

Worsened

12%

21%

Don't know

1%

2003 (n=300) Net score +3

2006 (n=300) +15

2009 (n=300) +12

2012 (n=300) +26

Q4. And, do you feel that the quality of life in Pitt Meadows in the past five years has improved, stayed the same, or worsened? Base: All respondents (n=300)

Citizens who are more likely to say the quality of life has worsened fit the following demographic characteristics: • Live in single, detached houses (15%, compared to 3% of those living in some other kind of dwelling); and, • Are not currently employed (17%, compared to 9% of employed citizens).

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Reasons why Quality of Life has Improved
Bridges, retail opportunities, and services are the primary drivers of an improved quality of life. In total, 14% of those who feel the quality of life has improved attribute this to “new bridges” (two major bridges – the Pitt Rivers Bridge and Golden Ears Bridge – were opened to the public in 2009). Other reasons behind perceptions of an improved quality of life are “more retail shops/malls” (13%) and “more services/amenities available” (12%). These results are generally consistent with what was reported in 2009. Normative comparisons to other British Columbian municipalities are unavailable for this question.
Reasons why Quality of Life has Improved

New bridges More retail shops/ malls More services/ amenities available Community is growing/ increase in population New/ more development (unspecified) Improved transportation (unspecified) More businesses are coming in Housing development Improved roads Recycling/ composting (pickup) Improved infrastructure (unspecified) New (South Bonson) Community Centre New library Beautification of Pitt Meadows Other None/ nothing Don't know 7% 6% 6% 6% 6% 6% 5% 4% 4% 3% 1% 5% 1% 1%

14% 13% 12%

Top Mentions 2009 (n=109) More bridges Good shopping Community is growing 21% 18% 16%

Q5. Why do you think the quality of life has improved? Base: Quality of life has improved (n=114)

Men are more likely than women to point to bridges as a reason why quality of life has improved (22% versus 8%, respectively).

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Reasons why Quality of Life has Worsened
Traffic congestion has led to a decline in quality of life for some citizens. One-third (33%) of those who feel the quality of life has worsened attribute this to “traffic”. Other reasons for feeling the quality of life has declined include “too much development” (19%), “population growth” (18%), “crime” (12%), and “taxes/increased taxes” (10%). Please note that these results are based on a very small base size and should be interpreted with caution. This year’s findings are generally consistent with what was reported in 2009. Normative comparisons to other British Columbian municipalities are unavailable for this question.
Reasons why Quality of Life has Worsened

Traffic

33%

Too much development

19%

Population growth

18% Top Mentions 2009 (n=72)*

Crime

12%

Traffic congestion Too much growth/ development

30% 26% 23%

Taxes/ increased taxes

10%

Rapid/ excessive population growth

Other
* Small base size, interpret with caution.

7%

Q6. Why do you think the quality of life has worsened? Base: Quality of life has worsened (n=37)*

Analysis by key demographic segments is not possible due to the small number of respondents asked this question.

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Issue Agenda
Top-of- Mind Issues
Transportation-related issues dominate the public issue agenda. At the very beginning of the survey, respondents were asked to identify what they see as the most important issues facing the community1. When analyzing these results, it is important to recognize that these responses reflect the issues that citizens are aware of and concerned about on a top-of-mind basis without any prompting of the specific services that the City provides. Nearly one-half (46%) of citizens identify transportation as the most important issue facing their community. Specific transportation-related mentions include “traffic congestion” (15%), “train/railway crossing” (12%), “public transit system” (7%), “road maintenance/repair” (7%), and general “transportation” mentions (4%), among others. Secondary issues that citizens would like to see receive greater attention from local leaders include: • Taxation/Municipal Government Spending (24%): here, the main mentions are “high/increasing property taxes” (21%) and “budget/municipal government spending” (4%). • Parks, Recreation, and Culture (21%): most notable mentions are “(indoor) swimming pool” (8%), “new/improved recreation centres/programs” (6%), and “youth programs/more activities for young people” (4%). • Growth (13%): primarily includes general “growth/development” mentions (6%) and “urban sprawl/loss of agricultural land” (6%). Transportation was also the number one issue reported in 2009, and while transportationrelated mentions have gone down slightly this year, this drop is not significant. However, significant changes are noted in other areas of the public issue agenda. Specifically, mentions of taxation/municipal government spending have increased significantly this year (up 14 points); other issues that have increased in importance this year are the economy (up 6 points) and municipal government services (up 4 points). Conversely, growth-related mentions have decreased this year as compared to 2009 (down 7 points).

1

This question was open-ended, meaning that residents were not prompted in their responses. Individual comments were then coded into specific categories and grouped together in broad themes called “Nets”.

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Comparisons to Ipsos Reid’s database of municipal norms shows that transportation also tops the public issue agenda of residents in other British Columbian municipalities, although not to the extent seen in Pitt Meadows. Other issues that are more prevalent in Pitt Meadows than elsewhere in the province include taxation/municipal government spending and parks, recreation, and culture. Conversely, Pitt Meadows residents are less likely than those living elsewhere to mention social issues, crime, municipal government services, and the environment.
Top-of-Mind Issues
Important Issues Transportation (NET) Taxation/ Municipal Government Spending (NET) Parks, Recreation, and Culture (NET) Growth (NET) Economy (NET) Social (NET) Education (NET) Crime (NET) Municipal Government Services (NET) Environment (NET) Other (NET) None/ nothing Don't know 4% First Mention Second Mention 29% 18% 11% 6% 3% 8% 13% 24% 21% 46% Norm 24% 10% 7% 14% 10% 17% 7% 11% 12% 8% 12% 13%

3% 7% 4% 6% 3% 5% 5% 1% 4% 6%

Q1. In your view, as a resident of the City of Pitt Meadows, what is the most important LOCAL issue facing your community, that is the one issue you feel should receive the greatest attention from your local leaders? What is the next most important LOCAL issue facing your community? Base: All respondents (n=300)

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Tracking Top-of-Mind Issues
Total Mentions 2003 (n=300) Transportation (NET) Taxation/ Municipal Government Spending (NET) Parks, Recreation, and Culture (NET) Growth (NET) Economy (NET) Social (NET) Education (NET) Crime (NET) Municipal Government Services (NET) Environment (NET) Other (NET) 49% 8% n/a 15% 13% 6% 5% 16% 8% 9% 16% 2006 (n=300) 64% 3% 10% 15% 2% 12% 5% 16% 3% <1% 16% 2009 (n=300) 51% 10% 20% 20% 2% 5% 5% 8% 1% 2% 15% 2012 (n=300) 46% 24% 21% 13% 8% 7% 6% 5% 5% 1% 6%

Q1. In your view, as a resident of the City of Pitt Meadows, what is the most important LOCAL issue facing your community, that is the one issue you feel should receive the greatest attention from your local leaders? What is the next most important LOCAL issue facing your community? Base: All respondents (n=300)

The emphasis placed on transportation is consistent across all key demographic subgroups. However, significant differences are seen in other areas. Highlights of this analysis have been included below. • Taxation/municipal government spending is more likely to be mentioned by those who are 35 years of age or older (includes 33% of those who are 55 years of age or older and 29% of those who are between 35 and 54 years of age, compared to 7% of 18 to 34 year olds) and those living in single, detached houses (29%, compared to 12% of those living in some other kind of dwelling). • Parks, recreation, and culture is more likely to be mentioned by those who are 18 to 34 years of age (29%, compared to a low of 14% among those who are 55 years of age or older) and those with children under the age of 18 living at home (30%, compared to 15% of those without children at home). • The economy is more likely to be mentioned by those who are between 35 and 54 years of age (12%, compared to a low of 4% among those who are 55 years of age or older). • Social issues are more likely to be mentioned by women (10%, compared to 3% of men). • Education is more likely to be mentioned by women (9%, compared to 2% of men), 18 to 34 year olds (15%, compared to 1% of those who are 55 years of age or older and 3% of 35 to 54 year olds), and those with children under the age of 18 living at home (10%, compared to 3% of those without children at home).

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Corporate Vision and Values
Agreement with Vision Statements
Citizens agree with all of the vision statements included in the research. The most favourable perceptions are seen regarding community safety while citizens are less positive about the city’s transportation network. The vast majority (93%) of citizens agree that “Pitt Meadows is a place where residents feel safe and secure”; this statements also garners a high percentage of “strongly agree” responses (57%). High levels of agreement are also seen for the following six statements, although the intensity is lower than what is noted above. • “Pitt Meadows offers a mix of housing, work, and recreation that fits my lifestyle” (82% agree, 39% “strongly agree”); • “I am pleased with the overall direction that the City is taking” (82% agree, 27% “strongly agree”); • “The City of Pitt Meadows is accountable to the community for leadership and good governance” (81% agree, 24% “strongly agree”); • “The City of Pitt Meadows does a good job of managing the level of growth in the city” (78% agree, 30% “strongly agree”); • “Pitt Meadows has a vibrant and healthy local economy” (78% agree, 26% “strongly agree”); and, • “The City of Pitt Meadows keeps the public well informed about its plans and activities” (77% agree, 32% “strongly agree”). In comparison, slightly fewer (but still the majority) agree that “Pitt Meadows has an efficient transportation network that includes alternatives to car travel” (63% agree, 23% “strongly agree”). One-third (34%) of citizens disagree with this statement. These results are consistent with what was reported in 2009 (note: tracking data is not available for all questions). Comparisons to Ipsos Reid’s database of municipal norms show that Pitt Meadows citizens are more likely than those living elsewhere in British Columbia to feel safe in their community. This is consistent with other survey results showing that crime is less of a concern in Pitt Meadows than elsewhere. Meanwhile, Pitt Meadows residents’ perceptions of accountability (the only other statement for which normative comparisons are available) are on par with those living in other British Columbian municipalities.

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Agreement with Vision Statements
Agree Pitt Meadows is a place where residents feel safe and secure Pitt Meadows offers a mix of housing, work, and recreation that fits my lifestyle I am pleased with the overall direction that the City is taking The City of Pitt Meadows is accountable to the community for leadership and good governance The City of Pitt Meadows does a good job of managing the level of growth in the city Pitt Meadows has a vibrant and healthy local economy The City of Pitt Meadows keeps the public well informed about its plans and activities Pitt Meadows has an efficient transportation network that includes alternatives to car travel 57% 39% 27% 24% 30% 26% 32% 23% Strongly Agree 63% Somewhat Agree 82% 82% 81% 78% 78% 77% 93% Norm 80% n/a n/a 78% n/a

n/a n/a n/a

Q9. I'm going to read you a few statements about life in Pitt Meadows and I'd like you to tell me the extent to which you agree or disagree with each one. Our scale is strongly agree, somewhat agree, somewhat disagree, strongly disagree. Base: All respondents (n=300)

Tracking Agreement with Vision Statements
Agree 2003 (n=300) Pitt Meadows is a place where residents feel safe and secure Pitt Meadows offers a mix of housing, work, and recreation that fits my lifestyle I am pleased with the overall direction that the City is taking The City of Pitt Meadows is accountable to the community for leadership and good governance The City of Pitt Meadows does a good job of managing the level of growth in the city Pitt Meadows has a vibrant and healthy local economy The City of Pitt Meadows keeps the public well informed about its plans and activities Pitt Meadows has an efficient transportation network that includes alternatives to car travel
*Not directly comparable due to differences in question wording. Q9. I'm going to read you a few statements about life in Pitt Meadows and I'd like you to tell me the extent to which you agree or disagree with each one. Our scale is strongly agree, somewhat agree, somewhat disagree, strongly disagree. Base: All respondents (n=300)

2006 (n=300) 87% n/a n/a 87% 80%* n/a n/a n/a

2009 (n=300) 92% 82% n/a 82% 74%* n/a 80% n/a

2012 (n=300) 93% 82% 82% 81% 78% 78% 77% 63%

82% n/a n/a 81% n/a n/a n/a n/a

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Some significant differences in opinion are seen when analyzing the results by key demographic subgroups. Highlights of this analysis have been included below. • Citizens who are more likely to agree that Pitt Meadows offers a mix of housing, work, and recreation that fits their lifestyle include those who have lived in Pitt Meadows for 10 years or less (88%, compared to 78% of those who have lived in the city for more than 10 years) and those who work in Pitt Meadows (98%, compared to 80% of those employed outside the city). • Citizens who are more likely to agree they are pleased with the overall direction that the City is taking include those who have lived in Pitt Meadows for 10 years or less (88%, compared to 78% of those who have lived in the city for more than 10 years). • Citizens who are more likely to agree that the City is accountable to the community include 18 to 34 year olds (88%, compared to a low of 74% among those who are 55 years of age or older), those who have lived in Pitt Meadows for 10 years or less (87%, compared to 76% of those who have lived in the city for more than 10 years), and those not living in single, detached houses (89%, compared to 77% of those living in single, detached houses). • Citizens who are more likely to agree that the City does a good job of managing the level of growth in the city are between 18 and 34 years of age (95%, compared to 69% of 35 to 54 year olds and 75% of those who are 55 years of age or older). • Citizens who are more likely to agree that the City keeps the public well informed include women (84%, compared to 69% of men), those who have lived in Pitt Meadows for 10 years or less (85%, compared to 71% of those who have lived in the city for more than 10 years), and those not living in single, detached houses (86%, compared to 73% of those living in single, detached houses). • Citizens who are more likely to agree that Pitt Meadows has an efficient transportation network include those not living in single, detached houses (75%, compared to 58% of those living in single, detached houses).

City of Pitt Meadows 2012 Citizen Survey October 2012

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City Services
Overall Satisfaction with City Services
Citizens are satisfied with the overall level and quality of City services. In total, 96% of citizens are satisfied with the overall level and quality of services provided by the City of Pitt Meadows, including 34% saying “very satisfied”. Overall, these results suggest the City is on the right track with its service delivery. Satisfaction (both overall and intensity) with the City’s level and quality of services is on par with what was reported in 2009. Closer analysis of the data shows that overall satisfaction has been steadily increasing since the City began tracking this measure in 2006. Overall satisfaction with municipal services is higher in Pitt Meadows than other British Columbian municipalities. However, the intensity of ratings is the same.
Overall Satisfaction with City Services
Norm Very satisfied 34% Satisfied 96% Somewhat satisfied 62% 60% 30% 90%

Not very satisfied

3% Not Satisfied 4%

7% 9% 2%

Not at all satisfied

1%

Don't know

1%

2006 (n=300) Very/somewhat satisfied Very satisfied 90% 30%

2009 (n=300) 93% 31%

2012 (n=300) 96% 34%

Q7. Please tell me how satisfied you are with each of the following services provided within the City of Pitt Meadows. The first one is the overall level and quality of services provided by the City of Pitt Meadows. Our scale is very satisfied, somewhat satisfied, not very satisfied, not at all satisfied. Base: All respondents (n=300)

Satisfaction with the City’s overall level and quality of services is consistent across all key demographic subgroups.

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Satisfaction with Specific City Services
Citizens are also satisfied with all of the specific services tested. Citizens were asked to rate their satisfaction with specific services provided within the City of Pitt Meadows. Review of these results shows that the majority of citizens are satisfied with all of the services tested, although some services are clearly more satisfactory than others. Overall, citizens are most satisfied with the following four services: • “Parks, trails, and other green space” (94% satisfied, 65% “very satisfied”); • “Recycling and garbage services” (93% satisfied, 74% “very satisfied”); • “Public works, including water and sewer services” (93% satisfied, 55% “very satisfied”); and, • “Emergency services, including police, fire, and ambulance” (92% satisfied, 53% “very satisfied”). The majority of citizens are also satisfied with the following seven services: • “Bike and pedestrian paths” (89% satisfied, 55% “very satisfied”); • “The library” (84% satisfied, 62% “very satisfied”)2; • “Roads to other regions” (84% satisfied, 43% “very satisfied”); • “Local roads within the city” (82% satisfied, 35% “very satisfied”); • “Recreational services, programs, and facilities” (78% satisfied, 33% “very satisfied”); • “Land-use and community planning” (77% satisfied, 22% “very satisfied”); and, • “Bylaw enforcement” (74% satisfied, 26% “very satisfied”). Fewer, but still the majority, are satisfied with “public transit services” (62% satisfied, 25% “very satisfied”). Just over one-quarter (28%) are dissatisfied with this service, while 10% are unsure how to rate their satisfaction. The lower satisfaction rating with this service is consistent with other survey results showing that of all the vision statements tested, citizens are the least likely to agree that Pitt Meadows has an efficient transportation network that includes alternatives to car travel.

2

It is of note that only 4% of citizens are dissatisfied with the library; the remainder (11%) say they “don’t know” how to rate their satisfaction with this service, perhaps due to a lack of familiarity.

City of Pitt Meadows 2012 Citizen Survey October 2012

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While not all of these services are directly comparable to previous years due to changes in question wording, year-to-year tracking comparisons suggest that satisfaction has generally remained consistent over the past few years. One exception to this is “public works”, which directional comparisons suggest has dropped a significant 4 points this year as compared to 2009. It is also worth noting that while “parks, trails, and other green space” and “recreational services, programs, and facilities” are asked about separately this year, the 2009 survey asked about “parks and recreational facilities and services” combined. Analysis of the tracking data suggests that asking about these services separately has had an impact on the results, with “parks, trails, and green space” rated much more favourably than “recreational services, programs, and facilities”. In comparison, the 2009 combined satisfaction rating fell somewhere in the middle of this year’s rating. Comparisons to Ipsos Reid’s database of municipal norms show that Pitt Meadows residents are more satisfied than those living in other British Columbian municipalities with the following three services: “recycling and garbage services”, “public works”, and “land-use and community planning”. Conversely, directional comparisons suggest that satisfaction with “recreational services, programs, and facilities” is lower in Pitt Meadows than elsewhere.
Satisfaction with Specific City Services
Satisfied Parks, trails, and other green space Recycling and garbage services Public works, including water and sewer systems Emergency services (police, fire, ambulance) Bike and pedestrian paths The library Roads to other regions Local roads within the city Recreational services, programs, and facilities Land-use and community planning Bylaw enforcement Public transit services 43% 35% 33% 22% 26% 25% Very Satisfied
*Not directly comparable due to differences in question wording. Q7. Please tell me how satisfied you are with each of the following services provided within the City of Pitt Meadows. Our scale is very satisfied, somewhat satisfied, not very satisfied, or not at all satisfied. Base: All respondents (n=300)

Norm 94% 93% 93% 92% 89% 84% 84% 82% 78% 77% 74% 62% 90% 85% 87%* n/a n/a 87% n/a n/a 90%* 66% 75% 59%

65% 74% 55% 53% 55% 62%

Somewhat Satisfied

City of Pitt Meadows 2012 Citizen Survey October 2012

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Tracking Satisfaction with Specific City Services
Satisfied 2006 (n=300) Parks, trails, and other green space Recycling and garbage services Public works, including water and sewer systems Emergency services (police, fire, ambulance) Bike and pedestrian paths The library Roads to other regions Local roads within the city Recreational services, programs, and facilities Land-use and community planning Bylaw enforcement Public transit services 83%* 88%/88%* 95%* 93%/73%* n/a 87% 49% 77% 83%* 74% 81% 69% 2009 (n=300) 84%* 92%/87%* 97%* 90%/86%* n/a 84% 86% 80% 84%* 72% 73% 65% 2012 (n=300) 94% 93% 93% 92% 89% 84% 84% 82% 78% 77% 74% 62%

*Not directly comparable due to differences in question wording. -Previous surveys asked about parks and recreational facilities and services combined. -Previous surveys asked about recycling services and garbage services separately. -Previous surveys asked about public works, including drinking water quality and sewers. -Previous surveys asked about fire protection and police services separately. Q7. Please tell me how satisfied you are with each of the following services provided within the City of Pitt Meadows. Our scale is very satisfied, somewhat satisfied, not very satisfied, not at all satisfied. Base: All respondents (n=300)

While satisfaction with these specific City services is generally consistent across all key demographic subgroups, some exceptions are noted. Highlights of this analysis have been included below. • Satisfaction with local roads within the city is higher among those who are 55 years of age or older (89%, compared to 79% of 35 to 54 year olds). • Satisfaction with recreational services, programs, and facilities is higher among those have lived in Pitt Meadows for more than 10 years (83%, compared to 72% of those who have lived in the city for 10 years or less). • Satisfaction with public transit services is higher among those who work in Pitt Meadows (78%, compared to 57% of those employed outside the city).

City of Pitt Meadows 2012 Citizen Survey October 2012

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Important Parks, Recreation, and Leisure Services
Parks, trails, and other green space are citizens’ top recreation priorities. In order to determine the parks, recreation, and leisure services that are most important to citizens, survey respondents were presented with a list of six different services and asked which ones are most important to them personally. Analysis of the survey results shows that citizens place the greatest emphasis on “parks, trails, and other green space”, with this service garnering 63% total mentions. This service also scores more first mentions than any of the other items included in the research. Of note, “parks, trails, and other green space” also scores the highest satisfaction rating out of all the services tested, suggesting the City is doing a good job meeting the community’s needs in this important service area. Coming in a distant second are “swimming pools” (33% total mentions), “the library” (29% total mentions), and “recreational services and programs” (29% total mentions). These services are followed by “recreational facilities” (21% total mentions). Of the six services tested, citizens place the least emphasis on “the arena”, which garners only 15% total mentions. No tracking data to previous surveys is available for this question. Similarly, normative comparisons to other British Columbian municipalities are unavailable for this question.
Important Parks, Recreation, and Leisure Services
Important Parks, trails, and other green space 40% 63%

Swimming pools

20%

33%

The library

14%

29%

Recreational services and programs

11%

29%

Recreational facilities

7%

21%

The arena

5%

15% Most Important Next Most Important

Q8. Thinking specifically about parks, recreation, and leisure services in Pitt Meadows, which one of the following six services is most important to you personally? Base: All respondents (n=300)

City of Pitt Meadows 2012 Citizen Survey October 2012

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Analysis by key demographic subgroups reveals some significant differences in the parks, recreation, and leisure services that are most important to citizens. Highlights of this analysis have been included below. • Parks, trails, and other green space are more important to those without children under the age of 18 living at home (72% total mentions, compared to 50% of those with children at home) and those living in single, detached houses (68% total mentions, compared to 51% of those living in some other kind of dwelling). • Swimming pools are more important to those who are under the age of 55 (includes 42% of 35 to 54 year olds and 37% of 18 to 34 year olds, compared to 18% of those who are 55 years of age or older), those who have lived in Pitt Meadows for 10 years or less (42%, compared to 26% of those who have lived in the city for more than 10 years), and those with children under the age of 18 living at home (51%, compared to 21% of those without children at home). • The library is more important to those who are 55 years of age or older (43%, compared to a low of 20% among 35 to 54 year olds), those without children under the age of 18 living at home (37%, compared to 19% of those with children at home), and those who are not currently employed (41%, compared to 23% of employed citizens). • Recreational services and programs are more important to women (35%, compared to 22% of men), those with children under the age of 18 living at home (36%, compared to 24% of those without children at home), and employed citizens (34%, compared to 20% of those who are not currently employed). • Recreational facilities are more important to men (28%, compared to 14% of women). • The arena is more important to men (20%, compared to 10% of women), those who are 35 to 54 years of age (21%, compared to 11% of those who are 55 years of age or older), and employed citizens (18%, compared to 9% of those who are not currently employed).

City of Pitt Meadows 2012 Citizen Survey October 2012

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City Contact and Communications
Contact with City Last 12 Months
Six-in-ten have contacted or dealt with the City of Pitt Meadows in the last 12 months. In total, 59% of citizens personally contacted or dealt with the City of Pitt Meadows or one of its employees in the last 12 months (this includes Council, municipal hall staff, public works, RCMP, or fire services). While directional comparisons to previous surveys suggest that contacts with the City are down slightly this year as compared to 2009, this drop is not significant. Comparisons to Ipsos Reid’s database of municipal norms show that Pitt Meadows residents are more likely than those living in other British Columbian municipalities to contact their local government.
Contact with City Last 12 Months
Norm

Yes

59%

52%

No

41%

48%

2006 (n=300) Contacted City 60%*
*Not directly comparable due to differences in question wording.

2009 (n=300) 63%*

2012 (n=300) 59%

Q10. In the last 12 months, have you contacted or dealt with the City of Pitt Meadows or one of its employees? This may include Council, municipal hall staff, public works, RCMP, or fire services. Base: All respondents (n=300)

Women are more likely than men to have contacted the City in the last 12 months (70% versus 47%, respectively).

City of Pitt Meadows 2012 Citizen Survey October 2012

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Satisfaction with Contact Experiences
Citizens are generally satisfied with the service they receive when contacting the City. Among those who contacted or dealt with the City in the last 12 months, 80% are satisfied with the overall service they received (61% “very satisfied”). Directional comparisons suggest this is similar to what was reported in 2009. Further questioning reveals that citizens are most satisfied with the “knowledge of staff or Council” (89% satisfied, 42% “very satisfied”), followed by “staff or Council’s speed and timeliness of service” (84% satisfied, 45% “very satisfied”). In comparison, “staff or Council’s ability to resolve your issue” scores lower, although is still deemed satisfactory by nearly threequarters (73%) of respondents (40% “very satisfied”). No tracking data is available for these three attributes. Satisfaction with City contact experiences in Pitt Meadows is on par with what is typically seen in other British Columbian municipalities.
Satisfaction with Contact Experiences
Satisfied Overall service you received Norm

61%

80%

82%

Knowledge of staff or Council

42%

89%

86%

Staff or Council’s speed and timeliness of service

45%

84%

82%

Staff or Council’s ability to resolve your issue

40% Very Satisfied 2006 (n=179)

73% Somewhat Satisfied 2009 (n=185) 79%* 2012 (n=180) 80%

76%

Satisfaction with overall service received
*Not directly comparable due to differences in question wording.

76%*

Q11. Thinking about the last time you contacted or dealt with the City of Pitt Meadows or one of its employees, how satisfied are you with the…? Would you say very satisfied, somewhat satisfied, not very satisfied, or not at all satisfied? Base: Contacted or dealt with the City of Pitt Meadows (n=180)

Women are more likely than men to be satisfied with the overall service they received (86% versus 72%, respectively).

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Preferred Methods of Receiving Information from the City
Citizens are interested in receiving information from the City via a variety of different channels. When asked how they would like to receive information from the City of Pitt Meadows about its programs, services, and policies, citizens’ top three unprompted responses are “mail newsletters or pamphlets to all households” (42%), “local newspaper” (35%), and “email” (30%). Online information is also appealing to some citizens, with 11% mentioning the “City website”, 6% providing unspecified “Internet” mentions (which may or may not include the City’s website), and 3% mentioning “social media (Facebook, Twitter, etc)”. Overall, these findings suggest that no single communication method is best for a majority of residents; rather, a combination of methods will be most effective in reaching out and engaging the community as a whole. These results are generally consistent with what was reported in 2009. Comparisons to Ipsos Reid’s database of municipal norms show that the newspaper tends to be the preferred information source of residents in other British Columbian municipalities.
Preferred Methods of Receiving Information from the City
Mail newsletters or pamphlets Local newspaper Email City website Internet (unspecified) Social media (Facebook, Twitter, etc) Posters/ banners TV (includes community TV broadcasts) Electronic newsletter Telephone Bulletins Council meeting None/ nothing Don't know 11% 6% 3% 1% 1% 1% 1% 1% 1% 5% 1% 42% 35% 30% Newspaper Mail Email Newsletter or paper City website Internet 2009 Top Mentions (n=300) Mail newsletters/pamphlets Local newspaper Email City webpage 48% 35% 28% 11% Norm Top Mentions 35% 24% 21% 12% 12% 10%

Q12. How would you like to receive information from the City of Pitt Meadows about its programs, services, and policies? Any others? Base: All respondents (n=300)

City of Pitt Meadows 2012 Citizen Survey October 2012

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Some significant differences in opinion are noted when analyzing the results by key demographic subgroups. Highlights of this analysis have been included below. • Mail newsletters/pamphlets are more likely to be mentioned by women (50%, compared to 33% of men) and those who have lived in Pitt Meadows for 10 years or less (51%, compared to 36% of those who have lived in the city for more than 10 years). • Local newspaper is more likely to be mentioned by those who are 55 years of age or older (45%, compared to a low of 27% among 18 to 34 year olds) and those who are not currently employed (46%, compared to 30% of employed citizens). • Email is more likely to be mentioned by those who are under the age of 55 (includes 42% of 35 to 54 year olds and 31% of 18 to 34 year olds, compared to 13% of those who are 55 years of age or older), those who have lived in Pitt Meadows for 10 years or less (38%, compared to 25% of those who have lived in the city for more than 10 years), those with children under the age of 18 living at home (41%, compared to 23% of those without children at home), and employed citizens (40%, compared to 12% of those who are not currently employed).

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Financial Planning
Value for Taxes
The majority of citizens believe they receive good value for their municipal tax dollars. Despite growing concerns over taxation/municipal government spending, the majority (76%) of citizens nonetheless say they receive good value for the taxes they pay to the City of Pitt Meadows. This includes 21% saying “very good value”. No tracking data to previous surveys is available for this question. Perceptions of value for taxes in Pitt Meadows are not significantly different from what is typically seen in other British Columbian municipalities.
Value for Taxes
Norm

Very good value

21% Good Value 76%

19% 79% 60%

Fairly good value

55%

Fairly poor value

18% Poor Value 23%

15% 20% 5%

Very poor value

5%

Don't know

1%

Q13. Thinking about all the programs and services you receive from the City of Pitt Meadows, would you say that overall you get good value or poor value for your tax dollars? (Is that very or fairly good/poor value?) Base: All respondents (n=300)

Perceived value for taxes is higher among those not living in single, detached houses (88%, compared to 71% among those living in single, detached houses).

City of Pitt Meadows 2012 Citizen Survey October 2012

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Perceptions of Pitt Meadows’ Property Taxes Compared to Other Lower Mainland Municipalities
Few citizens are aware that the City of Pitt Meadows’ property taxes are generally lower than what is found in other Lower Mainland municipalities. When asked how the City of Pitt Meadows’ property taxes compare to other Lower Mainland municipalities, just less than one-half (46%) of citizens believe these are “about the same”. One-third (32%) think the City’s property taxes are “higher than average” while 12% believe the City’s property taxes are “lower than average”. In actual fact, the City of Pitt Meadows has one of the lowest combined property tax and utility fee burdens in the Lower Mainland. No tracking data to previous surveys is available for this question. Similarly, normative comparisons to other British Columbian municipalities are also unavailable for this question.
Perceptions of Pitt Meadow’s Property Taxes Compared to Other Lower Mainland Municipalities

Higher than average

32%

About the same

46%

Lower than average

12%

Don't know

10%

Q14. To the best of your knowledge, how do the City of Pitt Meadow’s property taxes compare to those of other Lower Mainland municipalities? Do you think the City’s property taxes are higher than average, lower than average, or about the same? Base: All respondents (n=300)

Citizens living in single, detached houses are more likely to think Pitt Meadows’ property taxes are higher than average (38%, compared to 19% of those living in some other kind of dwelling).

City of Pitt Meadows 2012 Citizen Survey October 2012

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Balancing Taxation and Service Delivery Levels
Opinion is split regarding paying increased taxes or seeing a reduction in services. When given a choice between increased taxes or service cuts, 42% of citizens choose increased taxes while 40% opt for cuts in services. Clearly, this is an issue upon which the community is divided and further dialogue with citizens may be useful to help communicate the implications of each approach. Looking at tax increases specifically shows that 22% of citizens would prefer the City “increase taxes to maintain services at current levels” while 20% would prefer the City “increase taxes to enhance or expand services”. When it comes to service reductions, 27% of citizens would prefer the City “cut services to maintain current tax level” while 13% opt for “cut services to reduce taxes”. These results are different from what has been reported in previous years, when citizens clearly opted for tax increases over service reductions. This year’s even split may be in part attributed to today’s challenging economic times and the rising cost of living, which may be placing an increased financial burden on citizens. It is also consistent with other survey results showing a growing awareness around taxation/municipal government spending. Comparisons to Ipsos Reid’s database of municipal norms show that Pitt Meadows residents’ tolerance for tax increases is lower than what is typically seen in other British Columbian municipalities. In fact, those living elsewhere tend to demonstrate a clear preference for tax increases over service cuts.

City of Pitt Meadows 2012 Citizen Survey October 2012

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Balancing Taxation and Service Delivery Levels
Norm Increase taxes - to enhance or expand services Increase taxes - to maintain services at current levels Cut services - to maintain current tax level 20% Increase Taxes 42% 20% 53% 33%

22%

27% Cut Services 40%

23% 33% 10%

Cut services - to reduce taxes

13%

None

15%

11%

Don't know

4%

2006 (n=300) Increase taxes Cut services 65% 23%

2009 (n=300) 55% 31%

2012 (n=300) 42% 40%

Q15. Municipal property taxes are the primary way to pay for services provided by the City of Pitt Meadows. To help the City of Pitt Meadows balance taxation and service delivery levels, which one of the following four options would you most like the City of Pitt Meadows to pursue? Base: All respondents (n=300)

Analysis by key demographic subgroups shows that citizens who are more likely to opt for a reduction in services include: • Those who have lived in Pitt Meadows for more than 10 years (46%, compared to 30% of those who have lived in the city for 10 years or less); • Those living in single, detached houses (46%, compared to 24% of those living in some other kind of dwelling); and, • Those who feel they receive poor value for the taxes they pay (66%, compared to 32% of those saying they receive good value for their municipal tax dollars).

City of Pitt Meadows 2012 Citizen Survey October 2012

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Employment and Economy
Employment Status
Nearly two-thirds of respondents are employed. In total, 65% of respondents are employed full-time (50%) or part-time (16%), including selfemployed. The remainder of residents describe their employment status as retired (20%), homemakers (6%), not currently employed (4%), and students (3%). This year’s percentage of employed respondents is consistent with what was reported in 2009. Normative comparisons to other British Columbian municipalities are unavailable for this question.
Employment Status

Employed full-time, including self employed Employed part-time, including self employed Retired A homemaker Not currently employed A student Other 6% 4% 3% 1% 16% 20%

50%

Employed 65%

2006 (n=300) Employed 72%

2009 (n=300) 64%

2012 (n=300) 65%

Q16. Which ONE of the following categories best describes your current employment status? Base: All respondents (n=300)

Citizens who are more likely to be employed fit the following demographic characteristics: • Men (72%, compared to 59% of women); • Under the age of 55 (includes 84% of 35 to 54 year olds and 76% of 18 to 34 year olds, compared to 32% of those who are 55 years of age or older); • Have lived in Pitt Meadows for 10 years or less (74%, compared to 60% of those who have lived in the city for more than 10 years); and, • Have children under the age of 18 living at home (79%, compared to 56% of those without children at home).

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Employment Based in Pitt Meadows
Nearly two-in-ten of employed citizens work in Pitt Meadows. Overall, 18% of employed citizens currently work in the City of Pitt Meadows. The remaining 81% work in another municipality. While not directly comparable to previous surveys due to changes in question wording, this year’s results appear to be consistent with what was reported in 2009. Normative comparisons to other British Columbian municipalities are unavailable for this question.
Employment Based in Pitt Meadows

Yes 18%

In 2009, 17% were employed in Pitt Meadows*
*Not directly comparable due to differences in question wording.

No 81%

Q17. And, is your employment based in the City of Pitt Meadows? Base: Employed (n=183)

Respondents who have lived in Pitt Meadows for more than 10 years are more likely to also work in the city (26%, compared to 10% of those who have lived in the city for 10 years or less).

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Level of Economic Development
Citizens are divided when it comes to the City’s economic development activities. One-half (50%) of citizens think the City of Pitt Meadows is doing “about the right amount” of economic development. A large minority (40%) thinks the City is doing “too little” economic development. Only 4% think the City is doing “too much” in this regard. No tracking data to previous surveys is available for this question. Similarly, normative comparisons to other British Columbian municipalities are also unavailable for this question.
Level of Economic Development

Too much

4%

About the right amount

50%

Too little

40%

Don't know

6%

Q18. In your opinion, is the City of Pitt Meadows doing too much, about the right amount, or too little when it comes to economic development? By economic development, I mean actions the City is taking to attract new jobs, businesses, and industries to the city. Base: All respondents (n=300)

Citizens under the age of 55 are more likely to think the City of Pitt Meadows is doing too little economic development (includes 49% of 18 to 34 year olds and 43% of 35 to 54 year olds, compared to 30% of those who are 55 years of age or older).

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Level of Retail, Employment, and Recreation Opportunities
Citizens would like to see more local employment opportunities. There is also demand for increased recreation and entertainment opportunities. Opinion on the level of local retail offerings is mixed. More than three-quarters (78%) of citizens would like to see more “employment opportunities” in the City of Pitt Meadows, including 35% saying “much more”. The majority (59%) would also like to see more “recreation and entertainment opportunities” (21% “much more”). In comparison, less than one-half (45%) are interested in seeing more “retail and professional services such as banks, salons, medical clinics, etc” in Pitt Meadows (12% “much more”). A similar percentage (47%) says they would like to see “about the same amount” of these types of offerings, indicating that current retail and professional services are meeting the needs of many residents. No tracking data to previous surveys is available for this question. Similarly, normative comparisons to other British Columbian municipalities are also unavailable for this question.
Level of Retail, Employment, and Recreation Opportunities

Employment opportunities

78%

19%

2%

Recreation and entertainment opportunities

59%

37%

4%

Retail and professional services such as banks, salons, medical clinics, etc

45%

47%

8%

More

About the Same Amount

Less

Q19. Please tell me if you would like to see more, less, or about the same amount of each of the following in the City of Pitt Meadows. (Is that much or somewhat more/less?) Base: All respondents (n=300)

City of Pitt Meadows 2012 Citizen Survey October 2012

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Analysis by key demographic subgroups reveals the following significant differences: • Citizens between 18 and 34 years of age are more likely to want more local employment opportunities, recreation and entertainment opportunities, and retail and professional services. In comparison, those who are 55 years of age or older are generally the least interested in seeing more of these types of offerings. • Demand for increased retail and professional services is also higher among those who have lived in Pitt Meadows for 10 years or less (54%, compared to 39% of those who have lived in the city for more than 10 years).

City of Pitt Meadows 2012 Citizen Survey October 2012

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New Projects, Services, and Facilities
Appetite for New Community Projects, Services, and Facilities
A slight majority of citizens think the City has implemented enough new community projects, services, and facilities for now. Citizens were reminded that the City of Pitt Meadows had initiated or completed work on a number of new community projects, services, and facilities over the past few years. When asked their opinion on future community projects, services, or facilities, 59% say the “City has done enough in this regard for now”, which may suggest current offerings are sufficient to meet the community’s needs. It may also speak to citizens’ growing awareness of taxation/municipal government spending as well as reduced tolerance for tax increases in general. In comparison, four-in-ten (40%) say the “City should continue to look at implementing new community projects, services, and facilities”. No tracking data to previous surveys is available for this question. Similarly, normative comparisons to other British Columbian municipalities are also unavailable for this question.
Appetite for New Community Projects, Services, and Facilities

Don't know 1% City should continue to look at implementing new community projects, services, and facilities 40%

City has done enough in this regard for now 59%

Q20. As you may know, the City of Pitt Meadows initiated or completed work on a number of new community projects, services, and facilities over the past few years. These include the South Bonson Community Centre, the Arena renovation, the Wesbrooke seniors complex, Library Square, and improvements to drainage and pedestrian corridors, to name a few. In your opinion, should the City continue to look at implementing new community projects, services, and facilities, or do you think the City has done enough in this regard for now? Please keep in mind that there may be some tax impact associated with any new projects, services, or facilities. Base: All respondents (n=300)

City of Pitt Meadows 2012 Citizen Survey October 2012

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Citizens who are more likely to say the City has done enough in this regard for now fit the following demographic characteristics: • Live in single, detached houses (63%, compared to 47% of those living in some other kind of dwelling); and, • Feel they receive poor value for the taxes they pay (71%, compared to 55% of those who say they receive good value for their municipal tax dollars). It is also of note that citizens with children under the age of 18 living at home are more likely to say the City should continue to look at implementing new community projects, services, and facilities (48%, compared to 35% of those without children at home).

City of Pitt Meadows 2012 Citizen Survey October 2012

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Suggestions for New Community Projects, Services, or Facilities
A swimming pool tops citizens’ list of desired projects, services, or facilities. While the majority of citizens think the City has implemented enough new community projects, services, and facilities for now, many are still able to offer open-ended suggestions for new projects, services, or facilities that they would like to see considered by local leaders. The number one suggestion is for an “(indoor) swimming pool”, mentioned by 29% of citizens. While not directly comparable to previous surveys due to differences in question wording, requests for a new swimming pool also topped citizens’ list of new capital projects in 2009. Compared to requests for a new swimming pool, other projects, services, or facilities this year are mentioned much less often, and include “overpass at railway crossing” (9%) and “improve roads” (5%), among others. Overall, these projects, services, and facilities generally align with citizens’ overall issue agenda focusing on transportation and parks, recreation, and culture. It is also of note that one-third (32%) of citizens have no specific suggestions for new projects, services, or facilities. These results may indicate citizens are generally satisfied with all Pitt Meadows has to offer in this regard and/or may be unwilling to support an increase in taxes to help pay for any new community initiatives. In 2009, only 7% of citizens offered no specific suggestions. Normative comparisons to other British Columbian municipalities are unavailable for this question.
Suggestions for New Projects, Services, or Facilities

(Indoor) swimming pool Overpass at railway crossing Improve roads New/ improved recreation centres/ programs More business development/ attract employers New/ improved sports facilities (general) Public transit system Youth programs/ more activities for youth Policing/ law enforcement Improve bike and walking paths More apartment buildings Improve traffic flow/ decrease congestion Improved/ more shopping/ retail None/ nothing Don't know 5% 9% 5% 4% 3% 3% 2% 2% 2% 2% 2% 2% 2%

29%
*Includes mentions of 2% or more.

2009 Top Mentions** (n=300) Swimming pool Community centre Overpass over the train tracks Infrastructure (general) Improve roads 24% 17% 14% 12% 11%

**Not directly comparable due to differences in question wording.

32%

Q21. What, if any, other projects, services, or facilities would you like to see considered by local leaders, keeping in mind that there may be some associated tax impact? Any others? Base: All respondents (n=300)

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Citizens who are more likely to mention a swimming pool fit the following demographic characteristics: • Under the age of 55 (includes 37% of 35 to 54 year olds and 34% of 18 to 34 year olds, compared to 15% of those who are 55 years of age or older); and, • Have children under the age of 18 living at home (44%, compared to 19% of those without children at home).

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Suggestions for Local Festivals and Community Events
Citizens offer a variety of suggestions for the types of local festivals and community events that they would most like to see held in Pitt Meadows. When asked for open-ended suggestions for local festivals and community events, 10% of citizens point to “Pitt Meadows Day” and 10% mention “music festivals/concerts”. Another 6% mention “farmers markets”. Of note, one-half (50%) of respondents are unable to think of any specific suggestions for local festivals and community events. No tracking data to previous surveys is available for this question. Similarly, normative comparisons to other British Columbian municipalities are also unavailable for this question.
Suggestions for Local Festivals and Community Events

Pitt Meadows Day Music festivals/ concerts Farmers markets Children's festivals/ events for children and families Arts/cultural festivals Canada Day Celebration of all holidays/ special occasions Activities/ special events for youth/ teenagers Like the festivals/ events already held in Pitt Meadows Dances None/ nothing Don't know

10% 10% 6% 3% 3% 3% 2% 2% 2% 2% 50% 6%
*Includes mentions of 2% or more.

Q22. What, if any, types of local festivals and community events would you most like to see held in Pitt Meadows? Any others? Base: All respondents (n=300)

Farmers markets are more likely to be mentioned by women (10%, compared to 2% of men) and those with children under the age of 18 living at home (11%, compared to 3% of those without children at home).

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The Environment
Importance of Being a Leader in Environmental Sustainability
Citizens want the City of Pitt Meadows to be a leader in environmental sustainability. Three-quarters (75%) of citizens think it is important for the City of Pitt Meadows to be a leader in environmental sustainability, even if doing so increases their municipal taxes (29% “very important”). In 2009, 92% of citizens said it was important for the City to show leadership in green or sustainable projects. However, differences in question wording make it difficult to determine whether this year’s drop in importance is due to an actual change in opinion or a reflection of how the question was asked (specifically, respondents this year were reminded about a potential tax impact that may be associated with these kinds of activities, which may have lessened their enthusiasm for action). Normative comparisons to other British Columbian municipalities are unavailable for this question.
Importance of Being a Leader in Environmental Sustainability

Very important

29% Important 75%

Somewhat important

46%

Not very important

15% Not Important 24%

Not at all important

8%

Don't know

1%

2009 (n=300) Very/somewhat important Very important
*Not directly comparable due to differences in question wording.

2012 (n=300) 75% 29%

92%* 67%*

Q23. How important is it to you personally for the City of Pitt Meadows to be a leader in environmental sustainability, even if doing so increases your municipal taxes? Would you say very important, somewhat important, not very important, or not at all important? Base: All respondents (n=300)

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Citizens who are more likely to say it is important for the City to be a leader in environmental sustainability fit the following demographic characteristics: • Women (82%, compared to 67% of men); and, • Do not live in single, detached houses (86%, compared to 71% of those living in single, detached houses).

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WEIGHTED SAMPLE CHARACTERISTICS
Weighted Sample Characteristics

Gender Male Female Age 18 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 or older Household Composition With Children at Home Without Children at Home 10% 17% 16% 25% 15% 16% 41% 59% 48% 52%

Length of Residency Less than 1 year 1 to 10 years 11 to 20 years 21 to 30 years 31 to 40 years More than 40 years Mean 1% 41% 28% 19% 8% 3% 16.2 years

Homeownership Own Rent Housing Type Single, detached house Townhouse or rowhouse Apartment Duplex, triplex, or semidetached Mobile home Condo 71% 16% 7% 5% 1% 1% 88% 10%

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APPENDIX: QUESTIONNAIRE
Hello, this is _________ calling from Ipsos Reid. We’re a professional public opinion research company calling on behalf of the City of Pitt Meadows. We are not selling anything. The City is looking for your input about the programs and services it provides and other important local issues. May I please speak with the youngest person in the household who is 18 years of age or older? Is that you? Yes [CONTINUE] Don’t know [ASK AGAIN, IF STILL DK/REF THEN THANK AND TERMINATE] No May I speak to that person? [READ INTRODUCTION] (IF NECESSARY: Please be assured that this survey is completely confidential.) (IF NECESSARY: This survey will take around 14 minutes to complete. Your input is very important to the City of Pitt Meadows.) (INTERVIEWER NOTE: If inconvenient timing, schedule a call back.) SCREENING
A) First of all, do you or does anyone in your household work for (READ LIST)?

[RANDOMIZE] The City of Pitt Meadows An advertising agency The media, that is a radio or TV station, newspaper, or magazine A market research firm [ALWAYS LAST] (DO NOT READ) None [IF ‘NONE’ IN QA, CONTINUE. OTHERWISE, THANK AND TERMINATE.]
B) Do you live in the City of Pitt Meadows?

Yes No [IF ‘YES’ IN QB, CONTINUE. OTHERWISE, THANK AND TERMINATE.]
C) Can you please provide me with your postal code? (IF NECESSARY: I assure you that this

information will remain completely confidential. We only use it for classification purposes.)

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(INTERVIEWER NOTE: Try to get the full 6-digit postal code. If necessary, we will accept only the first 3 digits.)
D) The City of Pitt Meadows is interested in hearing from a broad cross-section of the public,

including representation from all age groups. Please tell me into which of the following age categories you fall. (READ LIST UNTIL ANSWERED) 18 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 or older [IF ‘DK/REF’ IN QD, THANK AND TERMINATE. OTHERWISE, CONTINUE.]
E) (DO NOT ASK) [RECORD GENDER]

Male Female TOP OF MIND ISSUES
1. In your view, as a resident of the City of Pitt Meadows, what is the most important LOCAL

issue facing your community, that is the one issue you feel should receive the greatest attention from your local leaders? [ACCEPT 1 MENTION] What is the next most important LOCAL issue facing your community? [ACCEPT 1 MENTION] [IF ‘NONE/DK/REF’ AT ANY TIME, SKIP TO Q2] None/nothing Other [specify] [RECORD 1st MENTION] [RECORD 2nd MENTION] QUALITY OF LIFE
2. What do you like best about living in Pitt Meadows? [ACCEPT 1 MENTION] 3. How would you rate the overall quality of life in Pitt Meadows today? Would you say (READ

LIST)?

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Very good Good Poor Very poor
4. And, do you feel that the quality of life in Pitt Meadows in the past five years has (READ

LIST)? Improved Stayed the same Worsened [IF ‘IMPROVED’ IN Q4, ASK Q5. OTHERWISE, SKIP TO Q6.] 5. Why do you think the quality of life has improved? [ACCEPT 1 MENTION] [IF ‘WORSENED’ IN Q4, ASK Q6. OTHERWISE, SKIP TO Q7.]
6. Why do you think the quality of life has worsened? [ACCEPT 1 MENTION]

CITY SERVICES [ASK ALL] Next I’d like to talk about the services provided within the City of Pitt Meadows.
7. Please tell me how satisfied you are with each of the following services provided within the

City of Pitt Meadows. Our scale is (READ LIST). The first one is [INSERT ITEM]. How about [INSERT ITEM]? (REPEAT LIST IF NECESSARY) [RANDOMIZE] [ALWAYS 1ST] The overall level and quality of services provided by the City of Pitt Meadows Parks, trails, and other green space Recreational services, programs, and facilities The library Local roads within the City Public transit services Roads to other regions Public works, including water and sewer systems Recycling and garbage services Emergency services, including police, fire, and ambulance Bylaw enforcement Land-use and community planning Bike and pedestrian paths

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Very satisfied Somewhat satisfied Not very satisfied Not at all satisfied
8. Thinking specifically about parks, recreation, and leisure services in Pitt Meadows, which

one of the following six services is most important to you personally? (READ LIST) [ACCEPT 1 MENTION] Which one is next most important? (READ REMAINING ITEMS IF NECESSARY) [ACCEPT 1 MENTION] [IF ‘NONE/ALL/DK/REF’ AT ANY TIME, SKIP TO Q9.] [RANDOMIZE] Parks, trails, and other green space Recreational services and programs Recreational facilities The library The arena Swimming pools [ALWAYS 2ND LAST] (DO NOT READ) All of the above [ALWAYS LAST] (DO NOT READ) None of the above [RECORD MOST IMPORTANT] [RECORD NEXT MOST IMPORTANT] CORPORATE VISION/VALUES Changing topics slightly…
9. I'm going to read you a few statements about life in Pitt Meadows and I'd like you to tell me

the extent to which you agree or disagree with each one. Our scale is (READ LIST). The first one is [INSERT ITEM]. How about [INSERT ITEM]? (REPEAT LIST IF NECESSARY) [RANDOMIZE] Pitt Meadows is a place where residents feel safe and secure The City of Pitt Meadows is accountable to the community for leadership and good governance The City of Pitt Meadows does a good job of managing the level of growth in the city Pitt Meadows offers a mix of housing, work, and recreation that fits my lifestyle The City of Pitt Meadows keeps the public well informed about its plans and activities Pitt Meadows has a vibrant and healthy local economy Pitt Meadows has an efficient transportation network that includes alternatives to car travel I am pleased with the overall direction that the City is taking

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Strongly agree Somewhat agree Somewhat disagree Strongly disagree CITY CONTACT AND COMMUNICATIONS
10. In the last 12 months, have you contacted or dealt with the City of Pitt Meadows or one of

its employees? This may include Council, municipal hall staff, public works, RCMP, or fire services. Yes No [IF ‘YES’ IN Q10, ASK Q11. OTHERWISE, SKIP TO Q12.]
11. Thinking about the last time you contacted or dealt with the City of Pitt Meadows or one of

its employees, how satisfied are you with the [INSERT ITEM]? Would you say (READ LIST)? How about [INSERT ITEM]? (REPEAT LIST IF NECESSARY) [RANDOMIZE] [ALWAYS FIRST] Overall service you received Knowledge of staff or Council Staff or Council’s ability to resolve your issue Staff or Council’s speed and timeliness of service Very satisfied Somewhat satisfied Not very satisfied Not at all satisfied [ASK ALL] 12. How would you like to receive information from the City of Pitt Meadows about its programs, services, and policies? Any others? (DO NOT READ LIST EXCEPT TO CLARIFY) [ACCEPT 2 MENTIONS] Local newspaper TV (includes community TV broadcasts of staff presentations/Council updates/TV reports on local TV) Radio reports or announcements Mail newsletters or pamphlets to all households Email Electronic newsletter City website

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Internet (unspecified) Social media (Facebook, Twitter, etc) Background discussion papers available at City Hall/libraries Public open house or meeting/annual town hall meeting Council meeting Telephone Other [specify] None/nothing FINANCIAL PLANNING Changing topics slightly…
13. Thinking about all the programs and services you receive from the City of Pitt Meadows,

would you say that overall you get good value or poor value for your tax dollars? (Is that very or fairly good/poor value?) Very good value Fairly good value Fairly poor value Very poor value
14. To the best of your knowledge, how do the City of Pitt Meadows’ property taxes compare

to those of other Lower Mainland municipalities? Do you think the City’s property taxes are (READ LIST)? [ROTATE 1-2, 2-1] Higher than average Lower than average About the same
15. Municipal property taxes are the primary way to pay for services provided by the City of Pitt

Meadows. To help the City of Pitt Meadows balance taxation and service delivery levels, which one of the following four options would you most like the City of Pitt Meadows to pursue? (READ LIST) [ACCEPT 1 MENTION] [ROTATE 1-4, 4-1] Increase taxes - to enhance or expand services Increase taxes - to maintain services at current levels Cut services - to maintain current tax level Cut services - to reduce taxes [ALWAYS LAST] (DO NOT READ) None

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EMPLOYMENT AND ECONOMY Changing topics slightly…
16. Which ONE of the following categories best describes your current employment status?

(READ LIST) [ACCEPT 1 MENTION] (INTERVIEWER NOTE: If respondent mentions more than 1 answer, probe for best.) [DO NOT RANDOMIZE] Employed full-time, including self employed Employed part-time, including self employed A homemaker A student Retired Not currently employed (DO NOT READ) Other [do not specify] [IF ‘EMPLOYED FULL-TIME/PART-TIME’ IN Q16, ASK Q17. OTHERWISE, SKIP TO Q18.]
17. And, is your employment based in the City of Pitt Meadows?

Yes No [ASK ALL]
18. In your opinion, is the City of Pitt Meadows doing (READ LIST) when it comes to economic

development? By economic development, I mean actions the City is taking to attract new jobs, businesses, and industries to the city. [ROTATE 1-3, 3-1] Too much About the right amount Too little
19. Please tell me if you would like to see more, less, or about the same amount of each of the

following in the City of Pitt Meadows. The first one is [INSERT ITEM]. (Is that much or somewhat more/less?) How about [INSERT ITEM]? (REPEAT LIST IF NECESSARY) [RANDOMIZE] Retail and professional services such as banks, salons, medical clinics, etc Employment opportunities Recreation and entertainment opportunities

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Much more Somewhat more About the same amount Somewhat less Much less NEW PROJECTS, SERVICES, AND FACILITIES Changing topics slightly...
20. As you may know, the City of Pitt Meadows initiated or completed work on a number of

new community projects, services, and facilities over the past few years. These include the South Bonson Community Centre, the Arena renovation, the Wesbrooke seniors complex, Library Square, and improvements to drainage and pedestrian corridors, to name a few. In your opinion, should the City continue to look at implementing new community projects, services, and facilities, or do you think the City has done enough in this regard for now? Please keep in mind that there may be some tax impact associated with any new projects, services, or facilities. (DO NOT READ LIST) [ACCEPT 1 MENTION] City should continue to look at implementing new community projects, services, and facilities City has done enough in this regard for now
21. What, if any, other projects, services, or facilities would you like to see considered by local

leaders, keeping in mind that there may be some associated tax impact? [ACCEPT 1 MENTION] Any others? [ACCEPT 1 MENTION] None/nothing Other [specify] [RECORD 1ST MENTION [RECORD 2ND MENTION]
22. What, if any, types of local festivals and community events would you most like to see held

in Pitt Meadows? Any others? [ACCEPT 2 MENTIONS] None/nothing Other [specify]

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THE ENVIRONMENT Changing topics slightly…
23. How important is it to you personally for the City of Pitt Meadows to be a leader in

environmental sustainability, even if doing so increases your municipal taxes? Would you say (READ LIST)? Very important Somewhat important Not very important Not at all important DEMOGRAPHICS Finally, I just want to ask you some questions for statistical purposes.
24. How many years have you lived in the City of Pitt Meadows? (RECORD NUMBER OF YEARS)

(IF LESS THAN 1 YEAR, ENTER 0) [RANGE 0-100]
25. Do you own or rent your current place of residence?

Own Rent
26. What type of housing do you currently occupy? (READ LIST) [ACCEPT 1 MENTION]

[DO NOT RANDOMIZE] Single, detached house Duplex, triplex, or semi-detached Townhouse or rowhouse Apartment (DO NOT READ) Other [specify] (INTERVIEWER NOTE: If respondent says ‘condominium’, ask: Do you mean an apartment, townhouse, or duplex?)
27. Do you have any children under the age of 18 living in your household?

Yes No Thank you for helping us to complete this survey.

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