Port Utilization Guide for Cisco Unified Contact Center Express, Release 8.

5(1)
For Cisco Unified Contact Center Express and Cisco Unified IP IVR Release 8.5(1)

Americas Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Contents

Contents
This document contains the following topics:
• • • • • • • • •

Overview, page 2 Intended Audience, page 2 Related Documentation, page 2 Port Utilization Table Column Definition, page 3 Cisco Unified CCX Port Utilization, page 4 Cisco Unified IP IVR Port Utilization, page 13 Cisco Agent/Supervisor Desktop Port Utilization, page 17 Obtain Additional Support and Documentation, page 20 Documentation Feedback, page 20

Overview
This document provides a list of the TCP and UDP ports used by the Cisco Unified Contact Center Express 8.5(1) application, including Cisco Unified IP IVR and Cisco Unified CCX platform. Port listings are presented in a tabular format.

Intended Audience
This guide is intended for Cisco Unified Communications network administrators.

Related Documentation

For Cisco Unified ICME/CCE port utilization information, see the Port Utilization Guide for Cisco Unified ICM/IPCC here: http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_install ation_and_configuration_guides_list.html

Port Utilization Guide for Cisco Unified Contact Center Express, Release 8.5(1)

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Network Protocol: It is a lower level transport mechanism that is unaware of what is being transported over a network.cisco. Release 8. simultaneous connections to a single destination host.Port Utilization Table Column Definition • For Cisco Unified CCX design information. Protocol: It is a higher application level transport mechanism that defines the semantics of the messages being transported over a network. If you see TCP as the protocol.html • Port Utilization Table Column Definition The columns in the below tables describe the following: • Destination Port / Listener: A numeric identifier that the Internet transport protocol uses to distinguish among multiple. • • • • • • • Port Utilization Guide for Cisco Unified Contact Center Express.5(1) 3 . TCP and UDP are the two transport protocols used here.html For a complete list of terms used in Cisco Unified CCX and Cisco Unified IP IVR.com/en/US/products/sw/custcosw/ps1846/products_imple mentation_design_guides_list.cisco. Remote Device: The name of the devices that connect to the listed port. Purpose: The service for which a particular port is used by the server.com/en/US/products/sw/custcosw/ps1846/prod_technical_ reference_list. see the following URL: http://www. Application: This is the process that is expected to provide the service using a port. Source Port: The port using which a remote device connects to the listed port. Traffic Direction: Direction of TCP/UDP packets between Unified CCX server and remote device. it means that the protocol is proprietary. see the Solution Reference Network Design for Cisco Unified Contact Center Express and Cisco Unified IP IVR here: http://www.

Cisco Unified CCX Port Utilization Cisco Unified CCX Port Utilization Here is a list of ports that are used in Cisco Unified CCX 8. Cisco Supervisor Desktop. Release 8.ICM Controller Traffic Direction Bi-directional Protocol 22 80 System Service Tomcat RPServer HTTP TCP TCP TCP Intra-Cluster Communication1 SFTP and SSH access Web access Used for page push to phone from the BIPPA Service Bi-directional Bi-directional Bi-directional 123 161 System Service SNMP Agent SNMP UDP UDP Network time sync Bi-directional Provide services for SNMP-based management applications Cisco Agent Desktop.5(1) 4 . Cisco Agent Desktop IP Phone Agent Intra-Cluster communication Provide RTMT data collecting.5(1) (see Table 1).Echo for Editor . Cisco Agent Desktop Browser Edition. Cisco Desktop Workflow Administrator. Table 1 Destination Port / Listener 7 Cisco Unified CCX Port Utilization Application / Process System Service Network Protocol Remote Device TCP Editor Source Port Purpose . logging and alerting functionalities (AMC RMI Object Port) In-bound 443 Tomcat TCP Bi-directional 1090 AON Management Console (AMC) Service RMI TCP Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express.

WallBoard Client. External DB clients (like Squirrel or others for custom reporting) can connect Intra-Cluster communication Unified CCX database port Bi-directional 1515 DBL RPC XML TCP DBL RPC.This is an alternate port to bring up a second instance of IDS during upgrade.Cisco Unified CCX Port Utilization Table 1 Destination Port / Listener 1099 Cisco Unified CCX Port Utilization (Continued) Application / Process AON Management Console (AMC) Service Network Protocol Remote Device TCP Intra-Cluster communication Source Port Purpose Provide RTMT data collecting. . this is used during installation to set up IDS replication between nodes Bootstrap adaptor listening for configuration requests CAD/CSD components communicate with CVD Bi-directional 1990 CVD TCP CVD of other node in cluster Bi-directional 1994 Unified CCX Cluster View Daemon (CVD) TCP CAD Services Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express.Localhost traffic only Traffic Direction Bi-directional Protocol RMI 1500 DBMON TCP Bi-directional 1501 DBMON TCP Bi-directional 1504 Informix Dynamic Server (IDS) TCP External process like HRC.5(1) 5 . Release 8. logging and alerting functionalities (AMC RMI Registry Port) This is the port where the IDS engine listens for DB clients .

VPN Cisco Desktop Recording and Statistics Service Cisco Desktop Enterprise Service Bi-directional 3002 FCCServer TCP Bi-directional 3003 RASCALSvr TCP Bi-directional 3004 CTIStorageServer TCP Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express. Cisco Supervisor Desktop Cisco Agent Desktop.5(1) 6 . Cisco Supervisor Desktop. Cisco Desktop Workflow Administrator Cisco Agent Desktop. Release 8. Cisco Supervisor Desktop Cisco Agent Desktop. Cisco Supervisor Desktop.Cisco Unified CCX Port Utilization Table 1 Destination Port / Listener 1996 Cisco Unified CCX Port Utilization (Continued) Application / Process CVD Network Protocol Remote Device UDP CVD of other node in cluster Intra-Cluster communication Source Port Purpose Heartbeats between CVDs in the cluster Connect to other RISDC services in the cluster to provide cluster-wide real-time info Allowed RIS client connection to retrieve real-time info Cisco Desktop Licensing and Resource Manager Service Traffic Direction Bi-directional Protocol 2555 Real-Time Information Server (RIS) Data Collector service (RISDC) RISDC TCP Bi-directional 2556 TCP Intra-Cluster communication Bi-directional 3000 LRMServer TCP Cisco Agent Desktop. Cisco Desktop Workflow Administrator Bi-directional 3001 FCCServer TCP Cisco Desktop Call / Chat Service .CORBA Cisco Desktop Call / Chat Service . Cisco Supervisor Desktop Cisco Agent Desktop.

Cisco Supervisor Desktop.5(1) 7 . Cisco Supervisor Desktop. Cisco Supervisor Desktop Cisco Desktop Workflow Administrator Cisco Agent Desktop.CORBA Bi-directional 3012 FCVoIPMonSvr TCP Cisco Desktop VoIP Monitor Service . Intra-Cluster Communication Cisco Desktop Workflow Administrator Cisco Agent Desktop Browser Edition Source Port Purpose Cisco Desktop Agent E-Mail Service Cisco Desktop LDAP Monitor Service Cisco Desktop Sync Service Traffic Direction Bi-directional Protocol 3007 LDAPmonSvr. slapd. Intra-Cluster Communication Cisco Agent Desktop. Intra-Cluster Communication Cisco Agent Desktop. Cisco Supervisor Desktop. Intra-Cluster Communication Cisco Agent Desktop. syncrepl DirAccessSynSvr TCP Bi-directional 3008 TCP Bi-directional 3009 RPServer TCP Cisco Desktop Recording and Playback Service CORBA Bi-directional 3010 RPServer TCP Cisco Desktop Recording and Playback Service VPN Bi-directional 3011 FCVoIPMonSvr TCP Cisco Desktop VoIP Monitor Service . Cisco Supervisor Desktop. Release 8.CORBA Bi-directional 3013 BIPPA TCP Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express.Cisco Unified CCX Port Utilization Table 1 Destination Port / Listener 3006 Cisco Unified CCX Port Utilization (Continued) Application / Process EEMServer Network Protocol Remote Device TCP Cisco Agent Desktop.VPN Cisco Desktop Browser and IP Phone Agent Service .

Cisco Supervisor Desktop. Intra-Cluster Communication Cisco Agent Desktop.Chat Bi-directional 3104 VoIPSvc TCP Cisco Desktop VoIP Monitor Service – Chat Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express.5(1) 8 .Chat Bi-directional 3103 CTIStorageServer TCP Cisco Desktop Enterprise Service . Intra-Cluster Communication Cisco Agent Desktop. Cisco Supervisor Desktop. Intra-Cluster Communication Source Port Purpose Cisco DesktopBrowser and IP Phone Agent Service TCP Traffic Direction Bi-directional Protocol 3016 LDAP TCP Cisco Desktop Open LDAP Bi-directional 3017 LDAP TCP Cisco Desktop Open LDAP Bi-directional 3102 BIPPA TCP Cisco Desktop Browser and IP Phone Agent Service . Cisco Supervisor Desktop. Cisco Desktop Workflow Administrator Cisco Agent Desktop Browser Edition. Cisco Desktop VoIP Monitor Service.Cisco Unified CCX Port Utilization Table 1 Destination Port / Listener 3014 Cisco Unified CCX Port Utilization (Continued) Application / Process BIPPA Network Protocol Remote Device TCP Cisco Agent Desktop. Cisco Desktop VoIP Monitor Service. Release 8. Cisco Supervisor Desktop. Cisco Desktop Workflow Administrator. Cisco Desktop Workflow Administrator Cisco Agent Desktop. Cisco Agent Desktop IP Phone Agent Cisco Agent Desktop.

a troubleshooting tool for SOAP infrastructure Unified Communications Manager Express (Unified CME) SIP gateway CAD/CSD CVD of other node in cluster Engine. Release 8.5(1) 9 . CVD.Cisco Unified CCX Port Utilization Table 1 Destination Port / Listener 3500:3700 Cisco Unified CCX Port Utilization (Continued) Application / Process Rec Network Protocol Remote Device UDP Cisco Agent Desktop. and Editor Intra-Cluster communication 5060 Opens only in Unified CME deployment Communicate with SIP gateway CAD/CSD true update Bootstrap HTTPD service port RMI Port DB change notification port. Cisco Desktop VoIP Monitor Service (under SPAN configurations) Source Port Purpose Cisco Desktop Recording and Playback Service RTP Traffic Direction In-bound Protocol 4040 Disaster Recovery System (DRS) TCP DRF master agent server port accepts connections from local agent GUI and CLI CVD of other node in cluster CVD of other node in cluster Jini lookup service TCP port Jini lookup service UDP port SOAP Monitor . Bi-directional 4160 CVD CVD TCP UDP SOAP TCP Bi-directional Bi-directional Bi-directional 5007 System Service 5062 Engine TCP Bi-directional 5065 6293 6295 6999 8001 Engine True Update CVD CVD DBMON SIP UDP TCP TCP TCP Bi-directional Bi-directional Bi-directional Bi-directional Bi-directional CN TCP Port Utilization Guide for Cisco Unified Contact Center Express. Tomcat.

Web services client using RTMT and mobile supervisor applications True Update TCP SOAP TCP CAD/CSD Cisco Agent Desktop.Web services client using RTMT and mobile supervisor applications Bi-directional Bi-directional Traffic Direction Bi-directional Protocol HTTP. Cisco Supervisor Desktop Client Browser CAD/CSD true update SOAP between CAD client and Unified CM . Connectivity testing Bi-directional IPSec Manager daemon Proprietary TCP Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express.Cisco Unified CCX Port Utilization Table 1 Destination Port / Listener 8080 Cisco Unified CCX Port Utilization (Continued) Application / Process Tomcat Network Protocol Remote Device TCP Client Browser Source Port Purpose . Release 8. HTTPS 8443 Tomcat Tomcat HTTPS TCP Bi-directional 8500 IPSec Manager daemon Proprietary UDP Cluster replication of platform data (hosts) certificates etc.Client browser trying to access any of the Administration interfaces or User Options interface .5(1) 10 .Client browser trying to access any of the Administration interfaces or User Options interface .

Clients trying to access HTTP triggers or documents / prompts / grammars .Cisco Unified CCX Port Utilization Table 1 Destination Port / Listener 9080 Cisco Unified CCX Port Utilization (Continued) Application / Process Engine Network Protocol Remote Device TCP Source Port Purpose .5(1) 11 . Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express. Cisco Mobile Supervisor RTP RTCP TCP CTI Server Bi-directional 24576 ~ 32767 Cisco IP Voice Media Streaming application UDP . Release 8. Cisco Desktop Workflow Administrator Custom application 2748 Provide services to CTI applications Cisco Desktop Open LDAP Bi-directional Bi-directional Bi-directional Bi-directional 2789 38983 JTAPI Client LDAP QBE TCP TCP 58000 Custom UDP Provides an interface to control Agent Desktop. Cisco Supervisor Desktop.Audio media streaming.Tomcat instance used by Unified CCX engine Traffic Direction Bi-directional Protocol 12028 Unified CCX Engine.Kernel streaming device driver Bi-directional 32768 ~ 61000 TCP UDP Generic ephemeral TCP ports2 Generic ephemeral UDP ports3 Unified CM Cisco Agent Desktop. .

Port Utilization Guide for Cisco Unified Contact Center Express. Intra-Cluster Communication Cisco Supervisor Desktop Cisco Agent Desktop Cisco Supervisor Desktop Cisco Supervisor Desktop. Release 8. Cisco Agent Desktop (desktop monitoring).5(1) 12 .Cisco Unified CCX Port Utilization Table 1 Destination Port / Listener 59010 Cisco Unified CCX Port Utilization (Continued) Application / Process FCVoIPMonSvr Network Protocol Remote Device UDP Cisco Desktop VoIP Monitor Service (SPAN-based monitoring). Cisco Desktop Workflow Administrator Source Port Purpose Cisco Desktop VoIP Monitor Service Traffic Direction Bi-directional Protocol 59012 FCVoIPMonSvr UDP Cisco Desktop VoIP Monitor Service Bi-directional 59014 RPServer UDP Cisco Desktop Recording and Playback Service Cisco Desktop Agent E-Mail Service Cisco Desktop Recording and Playback Service Bi-directional 59015 EEMServer TCP Bi-directional 59016 RPServer UDP Bi-directional 59020 FCCServer TCP Cisco Desktop Bi-directional Call / Chat Service 65432 LRMServer TCP Cisco Desktop Licensing and Resource Manager Upgrade Service Bi-directional 1. Intra-Cluster Communication Cisco Agent Desktop. Cisco Supervisor Desktop. Intra-Cluster communication in the table represents communication between Unified CCX servers in a cluster. Intra-Cluster Communication Cisco Desktop VoIP Monitor Service (SPAN-based monitoring). Cisco Agent Desktop (desktop monitoring).

so TCP ephemeral port range is opened up for intra-cluster communication between these processes. Cisco Unified IP IVR Port Utilization Here is a list of ports that are used in Cisco Unified IP IVR 8.5(1) 13 . TCP Ephemeral ports are used to accept connections during Java RMI communication. Release 8. UDP Ephemeral ports are used to receive audio/video RTP streams. logging and alerting functionalities (AMC RMI Object Port) Provide RTMT data collecting.Echo for Editor . 3.ICM Controller 22 80 123 161 System Service Tomcat System Service SNMP Agent SNMP HTTP TCP TCP UDP UDP SFTP and SSH access Web access Bi-directional Bi-directional Network time sync Bi-directional Provide services for SNMP-based management applications Intra-Cluster communication1 Provide RTMT data collecting. AppAdmin.Cisco Unified IP IVR Port Utilization 2. so UDP Ephemeral port range is opened for incoming connections for streaming RTP media from CTI ports. Java RMI clients know which port it need to connect. because RMI first connects to RMI Registry (well known port . Table 2 Destination Port / Listener 7 Cisco Unified IP IVR Port Utilization Application / Process System Service Network Protocol Remote Device TCP Editor Source Port Traffic Direction Bi-directional Protocol Purpose .5(1) (see Table 2). Engine & CVD use RMI communication in CCX/IP-IVR.6999) and get the information which ephemeral port client need to connect to. logging and alerting functionalities (AMC RMI Registry Port) In-bound 1090 AON Management Console (AMC) Service RMI TCP Bi-directional 1099 AON Management Console (AMC) Service RMI TCP Intra-Cluster communication Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express.

Localhost traffic only 1501 DBMON TCP Bi-directional 1504 Informix Dynamic Server (IDS) TCP External process like HRC. .Cisco Unified IP IVR Port Utilization Table 2 Destination Port / Listener 1500 Cisco Unified IP IVR Port Utilization (Continued) Application / Process DBMON Network Protocol Remote Device TCP Source Port Traffic Direction Bi-directional Protocol Purpose This is the port where the IDS engine listens for DB clients . WallBoard Client.This is an alternate port to bring up a second instance of IDS during upgrade. External DB clients (like Squirrel or others for custom reporting) can connect Intra-Cluster communication Unified IP IVR database port Bi-directional 1515 DBL RPC XML TCP DBL RPC. Release 8. this is used during installation to set up IDS replication between nodes Bootstrap adaptor listening for configuration requests CAD/CSD components communicate with CVD Heartbeats between CVDs in the cluster Bi-directional 1990 CVD TCP CVD of other node in cluster Bi-directional 1994 Unified IP IVR Cluster View Daemon (CVD) CVD TCP CAD Services Bi-directional 1996 UDP CVD of other node in cluster Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express.5(1) 14 .

This port is modifiable.a troubleshooting tool for SOAP infrastructure Bi-directional Bi-directional Bi-directional 5000 Unified IP IVR Engine 5007 System Service SOAP TCP Bi-directional 6295 6999 8001 CVD CVD DBMON CN TCP TCP TCP CVD of other node in cluster Engine. Tomcat. SOAP Monitor . and Editor Intra-Cluster communication Bootstrap HTTPD service port RMI Port DB change notification port.5(1) 15 . CVD. Bi-directional Bi-directional Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express. Release 8.Cisco Unified IP IVR Port Utilization Table 2 Destination Port / Listener 2555 Cisco Unified IP IVR Port Utilization (Continued) Application / Process Real-Time Information Server (RIS) Data Collector service (RISDC) RISDC Network Protocol Remote Device TCP Intra-Cluster communication Source Port Traffic Direction Bi-directional Protocol Purpose Connect to other RISDC services in the cluster to provide cluster-wide real-time info Allowed RIS client connection to retrieve real-time info 2556 TCP Intra-Cluster communication Bi-directional 2789 4040 JTAPI Client Disaster Recovery System (DRS) QBE TCP TCP Unified CM 2748 Provide services to CTI applications DRF master agent server port accepts connections from local agent GUI and CLI Bi-directional Bi-directional 4160 CVD CVD TCP UDP TCP CVD of other node in cluster CVD of other node in cluster Unified ICM Jini lookup service TCP port Jini lookup service UDP port Using this port Unified ICM Subsystem listens to GED-125Clients.

HTTPS Purpose .Web services client using RTMT and mobile supervisor applications Bi-directional Tomcat HTTPS TCP Bi-directional 8500 IPSec Manager daemon Proprietary UDP Cluster replication of platform data (hosts) certificates etc.5(1) 16 . Tomcat forwards the SOAP request to AXL Client Browser . Connectivity testing Bi-directional IPSec Manager daemon Proprietary TCP Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express.Web services client using RTMT and mobile supervisor applications 8443 Tomcat SOAP TCP DB access via SOAP.Cisco Unified IP IVR Port Utilization Table 2 Destination Port / Listener 8080 Cisco Unified IP IVR Port Utilization (Continued) Application / Process Tomcat Network Protocol Remote Device TCP Client Browser Source Port Traffic Direction Bi-directional Protocol HTTP. Release 8.Client browser trying to access any of the Administration interfaces or User Options interface .Client browser trying to access any of the Administration interfaces or User Options interface .

TCP Ephemeral ports are used to accept connections during Java RMI communication. Table 3 provides information regarding these fixed client ports for 8.5(1) 17 .Cisco Agent/Supervisor Desktop Port Utilization Table 2 Destination Port / Listener 9080 Cisco Unified IP IVR Port Utilization (Continued) Application / Process Engine Network Protocol Remote Device TCP Source Port Traffic Direction Bi-directional Protocol Purpose . Intra-Cluster communication in the table represents communication between Unified IP IVR servers in a cluster.Tomcat instance used by Unified IP IVR engine 24576 ~ 32767 Cisco IP Voice Media Streaming application 32768 ~ 61000 32768 ~ 61000 RTP RTCP UDP . Port Utilization Guide for Cisco Unified Contact Center Express. 2. This applies to non-Citrix/MTS environments only and does not include other connections that are made with ephemeral ports. so TCP ephemeral port range is opened up for intra-cluster communication between these processes. AppAdmin. UDP Ephemeral ports are used to receive audio/video RTP streams. Release 8.6999) and get the information which ephemeral port client need to connect to. because RMI first connects to RMI Registry (well known port . Cisco Agent/Supervisor Desktop Port Utilization There are few ports that are listening on Cisco Desktop clients. 3. The columns in the below tables describe the following: • Port: A numeric identifier that the internet transport protocol uses to distinguish among multiple. so UDP Ephemeral port range is opened for incoming connections for streaming RTP media from CTI ports.5(1) release. Kernel streaming device driver Generic ephemeral TCP ports2 Generic ephemeral UDP ports3 Bi-directional TCP UDP Bi-directional Bi-directional 1. Java RMI clients know which port it need to connect. simultaneous connections to a single destination host.Clients trying to access HTTP triggers or documents / prompts / grammars . Engine & CVD use RMI communication in CCX/IP-IVR.Audio media streaming.

and out-bound on 5060 ipc receive event UDP TCP and UDP Ephemeral chat presence Cisco Supervisor Desktop 3101 59010 59012 chat voip TCP UDP Cisco Unified CCX Server Cisco Desktop VoIP Monitor Service (SPAN-based monitoring). Port Utilization: The device/process that utilizes this port Comments: Additional information Traffic Direction: Direction of TCP/UDP packets between Cisco Desktop Clients and remote device(s). • • • Table 3 Static Client Ports for Non-Citrix/MTS Environment for 8.5(1) Network Protocol Traffic Direction Port Process Port Utilization Comments Cisco Agent Desktop 59015 eem applet TCP Cisco Agent Desktop Will be any available port in Citrix.Cisco Agent/Supervisor Desktop Port Utilization • • Process: This is the process that is expected to provide the service using a port.5(1) 18 . Client is local Cisco Agent Desktop (does not cross the netwok) Will be any available port in Citrix Provides an interface to control Agent Desktop Will be any available port in Citrix. Cisco Agent Desktop (desktop monitoring) Cisco Desktop Recording Service Will be any available port in Citrix Will be any available port in Citrix Bi-directional In-bound 59014 59016 playback UDP Will be any available port in Citrix In-bound Port Utilization Guide for Cisco Unified Contact Center Express. TCP and UDP are the two transport protocols used here. Network Protocol: It is a lower level transport mechanism that is unaware of what is being transported over a network. Cisco Unified Presence (CUP) server listens on 5060 (Default for SIP and configurable in CUP server) Bi-directional 3100 58000 desktop mon / chat TCP Cisco Supervisor Desktop / Cisco Unified CCX Server Custom application Chat Presence Service Bi-directional In-bound Bi-directional. Release 8.

5(1) SU1 Network Protocol Traffic Direction Port Process Port Utilization Comments Cisco Agent Desktop 59015 eem applet TCP Cisco Agent Desktop Will be any available port in Citrix. and out-bound on 5060 ipc receive event UDP TCP and UDP Ephemeral chat presence Cisco Supervisor Desktop 59021 chat TCP Cisco Unified CCX Server Will be any available port in Citrix Bi-directional Port Utilization Guide for Cisco Unified Contact Center Express.5(1) SU1 release. Client is local Cisco Agent Desktop (does not cross the network) Will be any available port in Citrix Provides an interface to control Agent Desktop Will be any available port in Citrix. Table 4 Static Client Ports for Non-Citrix/MTS Environment for 8. Cisco Unified Presence (CUP) server listens on 5060 (Default for SIP and configurable in CUP server) Ephemeral chat presence Cisco Desktop IP Phone Agent (the agent phone) 80 rp TCP Cisco Unified CCX Server Used for page push to phone from the BIPPA Service. Bi-directional Table 4 provides information regarding the fixed client ports for 8.5(1) (Continued) Network Protocol TCP and UDP Traffic Direction Bi-directional. and out-bound on 5060 Port Process Port Utilization Chat Presence Service Comments Will be any available port in Citrix. Release 8. Cisco Unified Presence (CUP) server listens on 5060 (Default for SIP and configurable in CUP server) Bi-directional 59020 58000 desktop mon / chat TCP Cisco Supervisor Desktop / Cisco Unified CCX Server Custom application Chat Presence Service Bi-directional In-bound Bi-directional.Cisco Agent/Supervisor Desktop Port Utilization Table 3 Static Client Ports for Non-Citrix/MTS Environment for 8.5(1) 19 .

5(1) 20 .5(1) SU1 (Continued) Network Protocol UDP Traffic Direction In-bound Port 59010 59012 Process voip Port Utilization Cisco Desktop VoIP Monitor Service (SPAN-based monitoring). Documentation Feedback You can provide comments about this document by sending an email to the following address: Port Utilization Guide for Cisco Unified Contact Center Express. Release 8. Bi-directional Obtain Additional Support and Documentation For information on obtaining support. and out-bound on 5060 Cisco Desktop IP Phone Agent (the agent phone) 80 rp TCP Cisco Unified CCX Server Used for page push to phone from the BIPPA Service.com/en/US/docs/general/whatsnew/whatsnew. and also recommended aliases and general Cisco documents. see the monthly What's New in Cisco Product Documentation. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.cisco.Obtain Additional Support and Documentation Table 4 Static Client Ports for Non-Citrix/MTS Environment for 8. providing documentation feedback. Cisco Unified Presence (CUP) server listens on 5060 (Default for SIP and configurable in CUP server) In-bound Ephemeral chat presence TCP and UDP Bi-directional. at: http://www.html Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. which also lists all new and revised Cisco technical documentation. Cisco Agent Desktop (desktop monitoring) Cisco Desktop Recording Service Chat Presence Service Comments Will be any available port in Citrix 59014 59016 playback UDP Will be any available port in Citrix Will be any available port in Citrix. obtaining additional documentation. security guidelines.

com We appreciate your comments.html. Port Utilization Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR. (1005R) © 2011 Cisco Systems.com/web/siteassets/legal/trademark. and/or its affiliates in the U. Release 8. The use of the word partner does not imply a partnership relationship between Cisco and any other company.5(1) Cisco and the Cisco Logo are trademarks of Cisco Systems. Third party trademarks mentioned are the property of their respective owners. All rights reserved.cisco. Port Utilization Guide for Cisco Unified Contact Center Express. Release 8.S. Inc. Inc.Documentation Feedback ccbu_docfeedback@cisco.5(1) 21 . A listing of Cisco's trademarks can be found at www. and other countries.

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