SNAPSHOT SURVEY

FIRST QUARTER, 2012

Overview
Catholic Charities USA conducted an online survey of its membership during April 2012 to measure programs and services provided between January 1, 2012 and March 31, 2012. Responses were received from 44 local agencies located in 27 different states. These agencies serve an estimated 3,636,528 clients annually.1
1

In Focus: Summer Youth Programs
This quarter’s survey focused on summer youth programs, which fill a critical need for families and children when school lets out for the summer. Agencies reported a variety of successful programs, but the majority said that there is a need in their communities for additional summer programs. • When asked to identify what type of summer youth program would most benefit their community, agencies’ top choice was an Enrichment/Academic/Tutoring program (58% of agencies said they would add such a program if resources were not an issue). • Agencies identified budget limitations as the number one barrier preventing them from operating or expanding summer youth programs (84% of agencies indicated this was a barrier for them). Other widely reported barriers were lack of staff (59%) and lack of available facility (24%). • Fifteen agencies reported providing summer programs to more than 9,520 children.

Based on agency information as reported in the Catholic Charities USA 2010 Annual Survey.

Photos: © Steve Liss – AmericanPoverty.org

Unmet Needs

Key Findings
• For the third consecutive quarter, the greatest areas of unmet need are in emergency financial assistance and utilities assistance, where 57 percent and 60 percent of agencies report wait-listing or turning away clients, respectively. • Average waiting list size was longest for utilities assistance (632 people per agency), followed by emergency financial assistance (587 people per agency) and immigration services (497 people per agency).

• Among the 27 agencies who reported the number of people they served during the 1st Quarter, children (179,154) make up the largest population group receiving services, followed by the working poor (176,653) and seniors (174,984).

New Programs
• Forty-three percent of agencies indicated that they created a new program or expanded existing services over the 1st Quarter. Many of these programs included intensive case management and improved referral services.

Program Cuts
• Thirty-four percent of agencies were forced to close programs or cut back on service offerings last quarter.

Client Population Profile
• The majority of agencies reported an increase in requests for help relative to the previous quarter from the working poor (71%), families (65%), homeless (63%), and the middle class (56%). • Regionally, Western agencies were far more likely than those in any other region to report an increase in clients. Among Western agencies, 90 percent reported an increase in families, 89 percent reported an increase in working poor, 88 percent reported an increase in immigrants, and 86 percent reported an increase in homeless.

Need for Investment in Technology
• Thirty-one percent of agencies do not have database software to track clients and services, which significantly limits their ability to gauge the effectiveness and efficiency of their efforts.

Contact us at advocacy@catholiccharitiesusa.org, or join our conversation on Twitter @CCUSA2EP

Thank you to the agencies that participated:
Catholic Social Services, Anchorage, Catholic Charities Archdiocese of New Orleans, Catholic Charities of Santa Clara County, Catholic Charities of the Diocese of New Ulm, Catholic Charities, Santa Rosa, Catholic Charities, Diocese of Trenton, Catholic Charities CYO, San Francisco, Catholic Charities of Charleston, Catholic Charities of Los Angeles, Catholic Charities of the Archdiocese of Galveston Houston, Catholic Charities Diocese of St. Petersburg, Inc., Catholic Charities, La Crosse, Catholic Charities, Diocese of Venice, Inc., Catholic Community Service, Juneau, Catholic Charities Atlanta, Catholic Charities Community Services, Phoenix, Catholic Charities, Des Moines, Catholic Charities of the Diocese of Monterey, Catholic Charities of the Diocese of Baton Rouge, Catholic Charities of the East Bay, Catholic Charities Maine, Portland, Catholic Charities, Inc. Palm Beach, FL., Catholic Charities, Saint Cloud, Catholic Charities of Southwest Louisiana, Lake Charles, Catholic Charities Diocese of Youngstown, Catholic Charities Diocese of Allentown, Catholic Charities, Pittsburgh, Catholic Community Services of Utah, Salt Lake City, Catholic Charities of the Diocese of Altoona-Johnstown, Vermont Catholic Charities, Burlington, Catholic Charities, Harrisburg, Catholic Charities Diocese of Yakima, Catholic Charities of Corpus Christi, Texas, Catholic Charities Inc., Diocese of Wilmington DE., Catholic Family Services, Inc., Lubbock, Catholic Charities, Inc., Covington, KY, Catholic Charities West Virginia, Inc., Catholic Charities of Southern Missouri, Catholic Charities of Kansas City-St. Joseph Inc., Catholic Charities of Buffalo, Catholic Charities of Central Colorado, Catholic Social Services - Miami Valley, Cincinnati, Catholic Charities of Chicago, Catholic Charities, St. Thomas, VI

Catholic Charities USA, 2050 Ballenger Avenue, Suite 400, Alexandria, VA 22314 Tel. 703.549.1390 | www.CatholicCharitiesUSA.org

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