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Establish Goals

Balanced Scorecard
Criteria for Defining Goals

Defin

EXAMPLE ->

Past Performance

We will increase revenues by 40% over the next

Instructions: Goals Should be SMART as in the given example Specific Measureable Achievable Realistic Timebound

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Establish Goals

Define Goals

revenues by 40% over the next three years

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Measures
Goal Financial Lag Measure Most of your financial measures are lag measures e.g. Profit after tax, Revenue, etc

Customer

Most of your customer measures are outcomes e.g. Customer Satisfaction Scores

L&G

Processes

Can be both Lag e.g. number of defects

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Measures
Lead Measure

Lag Measure st of your financial asures are lag measures . Profit after tax, Revenue, etc

st of your customer asures are outcomes . Customer Satisfaction Scores

n be both Lag . number of defects

and lead measures e.g. zero defects, six sigma efficiency

Most of your Learning and Growth measures will be drivers e.g. n training programs to be completed

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Scorecard
Balanced Scorecard

Strategic Goals
Insert financial objective Insert financial objective Insert financial objective Insert financial measurement Insert financial measurement Insert financial measurement Insert financial measurement Insert financial measurement Insert financial measurement Insert financial measurement Insert customer measurement Insert customer measurement Insert customer measurement Insert customer measurement Insert customer measurement Insert customer measurement Insert customer measurement

Measurement

Financial

Insert financial objective Insert financial objective Insert financial objective Insert financial objective Insert customer objective Insert customer objective Insert customer objective Insert customer objective Insert customer objective Insert customer objective Insert customer objective Insert internal process objective Insert internal process objective Insert internal process objective Insert internal process objective Insert internal process objective Insert internal process objective Insert internal process objective Insert internal process objective Insert internal process objective Insert internal process objective Insert learning & growth objective Insert learning & growth objective Insert learning & growth objective Insert learning & growth objective Insert learning & growth objective Insert learning & growth objective Insert learning & growth objective

Customer ->

Internal Processes ->

Insert internal process measurement Insert internal process measurement Insert internal process measurement Insert internal process measurement Insert internal process measurement Insert internal process measurement Insert internal process measurement Insert internal process measurement Insert internal process measurement Insert internal process measurement Insert learning & growth measurement Insert learning & growth measurement Insert learning & growth measurement Insert learning & growth measurement Insert learning & growth measurement Insert learning & growth measurement Insert learning & growth measurement

Learning ->

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Scorecard
Targets Measurements Year 1
Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target Target

Initiatives

rt financial measurement

rt financial measurement

Since financial is the final outcome, there may not be any formal progra related to the Financial Perspective.

rt financial measurement

rt financial measurement

rt financial measurement

rt financial measurement

rt financial measurement

rt customer measurement

Briefly describe the programs that will address your customer related o

rt customer measurement

rt customer measurement

rt customer measurement

rt customer measurement

rt customer measurement

rt customer measurement

rt internal process measurement

rt internal process measurement

Briefly describe the programs that will address your internal process re objectives.

rt internal process measurement

rt internal process measurement

rt internal process measurement

rt internal process measurement

rt internal process measurement

rt internal process measurement

rt internal process measurement

rt internal process measurement

rt learning & growth measurement

rt learning & growth measurement

Briefly describe the programs that will address your learning & growth r objectives.

rt learning & growth measurement

rt learning & growth measurement

rt learning & growth measurement

rt learning & growth measurement

rt learning & growth measurement

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Scorecard

Initiatives

Monetary/Time Investment

outcome, there may not be any formal programs directly erspective.

ams that will address your customer related objectives.

ams that will address your internal process related

ams that will address your learning & growth related

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