Click to edit Master title style

» Click to edit Master text styles
– Second level 495 EXPRESS LANES
• Third level
– Fourth level • Fifth level

ELECTED OFFICIAL BRIEFING
OCTOBER 16 AND 17, 2012

JENNIFER AUMENT AND ROB KERNS

Safety edit Click toFirst Master title style
» Click to edit Master text styles
– Second level
• Third level
– Fourth level • Fifth level

Click to edit Master title style
» Click to edit Master text styles
– Second level
• Third level
– Fourth level • Fifth level

Today’s Briefing Click to edit Master title style
» What drivers should expect when the » Click to edit Master text styles Express Lanes open – Second level » HowThird level Lanes will work • Express
– – – – – On-Road Experience – Fourth level Tolling • Fifth level E-ZPass Enforcement Customer Service

» Actions travelers need to take today to be ready and to stay safe

Timing Click to edit Master title style
» Click fall edit Master text styles Late to 2012 – Second level » Date to be announced approximately • Third out 3 weeks level – Fourth level » Do not wait: travelers need to take action • Fifth level right away so they are prepared

What to Expect Click to edit Master title style
» Click to edit Master text styles
Pre-Opening – Second level » Sign covers coming • Third level down – Fourth level » New arterial signals • Fifth level uncovered, flashing » Extensive law enforcement presence » Opening after midnight on weekend Post-Opening » Most significant change in more than 30 years » Changing traffic patterns and routes » New signage » New traffic signals » Driver error » System error

Be prepared, stay safe Click to edit Master title style
» Click to edit Master text styles Step 1: Get an E-ZPass
• – Second level Order today to avoid rush, ensure delivery • Sign Third October get 1 week free • up in level

Step 2: Visit 495ExpressLanes.com
• • • • • Map route Familiarize with signage Make sure to use E-ZPass properly Understand pricing Learn important safety information

– Fourth level • Fifth level

Extensive education Click to edit Master title style
» Advertising edit Master » Click to » Festivals & events – Second level » Employer outreach • Third level » Media outreach – Fourth level » Social media • Fifth level » Contests and incentives driving E-ZPass adoption » Targeted special user groups, including HOV » Continues through at least February 2013

text styles

Click to edit Master title style
» Click to edit Master text styles
– Second level
• Third level
– Fourth level • Fifth level

Click to edit Master title style
» Click to edit Master text styles
– Second level
• Third level

How Express Lanes will Work
– Fourth level • Fifth level

495 Express Lanes Click to edit Master title style
» Click to edit Master » High occupancy or toll (HOT)text styles lanes » Four new lanes on the Virginia side • Third level Beltway of the Capital » Option for faster, more predictable • Fifth level travel » New access points » Introduction of carpooling opportunities and reliable bus service on I-495
– Fourth level

– Second level

Express Lanes allow you to take control of your valuable time.

Keeping edit Master title style Click to Traffic Moving
» Dynamic edit Master text » Click totoll rates adjust to styles keep lanes free flowing » Mandatory E-ZPass: • Third level all-electronic with no toll – Fourth level booths or options to pay cash
• Fifth level

– Second level

» Enhanced incident response » Improved driver information » Express Assist to aid disabled drivers » Unlike current HOV, in effect 24/7

Rules of the road Click to edit Master title style
» HOV-3+ free with E-ZPass Flex » Click to edit Master text styles » Hybrids must pay toll if not HOV-3+ – Second level • Third level » Motorcycles free, no E-Zpass required – Fourth level » Two-axle Fifth level allowed • trucks » 18-wheel trucks prohibited » Trailers prohibited

Accessing the Express style Click to edit Master title Lanes
» Can enter just north of » Click to edit Master the Dulles Toll Road and just south of – Second level Braddock Road • Third level
– Fourth » Not available from level every Beltway• Fifth level entry/exit

text styles

» Entry and exit points to and from highways and major side routes

On-Road Signage Click to edit Master title style
» Click to edit Master text White banner, purple = Express styles
– Second level
• Third level
– Fourth level • Fifth level
The first two exits and prices will show the cost to travel to two popular destinations from your entry point The final exit and price you see will show the cost to travel to the furthest point you can go in the Express Lanes from that entry point Drivers will always see the maximum toll they could pay

HOV-3+ Travel Toll-Free Click to edit Master title style
» Click to edit Master text styles
– Second level
• Third level
– Fourth level • Fifth level

¾ HOV-3+ toll-free travel with E-Zpass Flex ¾ E-ZPass Flex operates as standard E-ZPass on all other toll roads ¾ Flip before your trip ¾ Limit one E-ZPass per vehicle

Staying Safe Click to edit Master title style
» Click to edit Master text styles Keep new traffic Safety service
patterns in – Second level mind • Third level
– Fourth level • Fifth level Pull to the left in

patrol available to assist you Avoid distractions

an emergency

Mind the barrier

State Police will patrol and enforce HOV rules

Click to edit Master title style
» Click to edit Master text styles
– Second level
• Third level

Dynamic Tolling Up Close
– Fourth level • Fifth level

Dynamic Pricing Overview Click to edit Master title style
» First time in region text styles Click to edit Master » Sets toll prices based – Second level on traffic level • Third demand Fourth level » Helps–to maintain • Fifth level federal required performance standards of 45 mph + speeds » Series of checks and balances in place to prevent toll spikes

About the Toll Algorithm Click to edit Master title style
» » Click to edit Master text styles Toll for each segment based on prevailing, real-time traffic – Second level conditions Third level » Toll is •set based on traffic density – Fourth level in the Express Lanes • Fifth level » Vehicle origin and destination is identified by toll gantries along trip route » Customer pays sum of all segments traveled » Seamless for customers; indicated on signage

Expectededit Master title style Click to Prices
» Pricesto edit Masterreal-time traffic and Click vary based on text styles distance traveled – Second level
– Models show averages of $3- $6 during rush hours; • Third level $1 - $2 during non-rush hours – Fourth level – Could be more or less depending on trip length and • Fifth level on-road conditions

» Expected toll rates are comparable to other regional toll roads (ICC, Dulles Toll Road, Dulles Greenway), but usage patterns will be different

Express Lanes Operations style Click to edit Master title Center » 24/7 operations Click to edit Master text styles center level – Second • Third level » Connects to the – Fourth level road • Fifth level » Control room » Incident Detection » Customer service

Click to edit Master title style
» Click to edit Master text styles
– Second level
• Third level
– Fourth level • Fifth level

E-ZPass

Where edit Master title Click toto get E-ZPass style
» Click to edit Master text styles
ONLINE www.ezpassva.com – Second level PHONE Virginia Maryland www.ezpassmd.com

• Third level
877-762-7824 – Fourth level • Fifth level Tysons Corner DMV 888-321-6824

DMV

Maryland Motor Vehicle Administration (MVA)

RETAIL

Giant Wegman’s AAA Mid-Atlantic Northern Virginia Service Center (Herndon)

Giant Mars

CUSTOMER SERVICE LOCATIONS

E-ZPass Stop-In Center Locations

Choosing E-ZPass title style Click to edit Master in Virginia
» Click to edit Master text styles
I need an E-ZPass – Second I currently have an E-ZPass No action required unless you want to carpool toll-free

level Obtain E-ZPass

• Third level
on Express Lanes

$35 pre-paid tolls $.50 per month

– Fourth level I want to carpool toll-free level • Fifth Obtain new E-ZPass Flex

$35 pre-paid tolls $1 per month No fee for exclusive carpool use on Express Lanes Online or at DMV/VDOT Herndon Center No pre-paid toll requirement for existing accounts $1 per month No fee for exclusive carpool use on Express Lanes

I currently have an E-ZPass, but want to exchange it for a Flex

Choosing E-ZPass title style Click to edit Master in Maryland
» Click$9 edit Master text styles to Purchase for Purchase for $18
– Second level No account fee if customer uses Maryland toll facilities three or more • Third level times per month
$1.50 account fee per month if do not • Fifth level use Maryland toll facilities three times per month No account fee if customer uses Maryland toll facilities three or more times per month $1.50 account fee per month if do not use Maryland toll facilities three times per month Standard E-ZPass E-ZPass Flex

– Fourth level

» Detailed information about Maryland E-ZPass plans available at https://www.ezpassmd.com/en/about/plans.shtml

Click to edit Master title style
» Click to edit Master text styles
– Second level
• Third level

– Fourth level • Fifth level

Express Lanes Enforcement

Enforcement of the title style Click to edit Master Lanes
» Click to edit Master text styles
– Second level
• Third level
– Fourth level • Fifth level

Potential Violations Click to edit Master title style
Offense

» Click to edit Master text styles

Enforcement Method Video Virginia State Police Virginia State Police Virginia State Police

Toll Violations – invalid E-ZPass, no E-ZPass or no funds – Second level

• Third level HOV Violations – customer nominates HOV status will less than three people in car level – Fourth
Unauthorized Vehicle Violations – 18-wheeler • Fifth level Reckless Driving Violations – vehicle travels through barriers

There will be between two and three State Troopers enforcing 495 Express Lanes at any given time, with as many as 6 during rampup and blitz periods. Enforcement, including the new Virginia State Police positions, are funded by the project.

SOFT LANDING
W D d

UNPAID TOLL INVOICE 
Ds > h h

TOLL INVOICE WITH ESCALATING FEES
Additional letter requesting payment d

DEBT COLLECTION
D / per trip. Refusal to pay could result in summons

COURT
Judge’s discretion: outstanding tolls with $100 per trip administration fees, civil penalties $50-$1,000 for repeat offenders. Other fees and charges may be applied by Fairfax Courts (current court costs are $62)

HOV Violators Click to edit Master title style
Under Virginia law a judge may choose to issue » Click to edit Master text styles the following civil penalties: – Second level
• Third level 1st Offense – 2nd Offense Fourth level 3rd Offense • Fifth level (within 2 years of 2nd offense)
4th Offense + (within 3 years of 2nd offense) $50 $250 $500 $1,000

Click to edit Master title style
» Click to edit Master text styles
– Second level
• Third level

– Fourth level • Fifth level

Customer Service

CUSTOMER ASSISTANCE
495 Express • • • • •

Click to edit Master title style
» Click to edit Master text styles
– Second level
• Virginia accounts • Third level • Get E-ZPass Pay missed toll Dispute tolls Pay toll invoice Trip routes/maps On-road issues www.495ExpressLanes.com 855-495-XPRS (9777) customercare@expresslanes.com

– Fourth level • Pay bill Virginia E-ZPass • E-ZPass • Fifth level isn’t working
• E-ZPass fees • Update account info

www.ezpassva.com 877-762-7824 customerservice@ezpassva.com

Maryland E-ZPass

• • • • • •

Virginia accounts Get E-ZPass Pay bill E-ZPass isn’t working E-ZPass fees Update account info

www.ezpassmd.com 888-321-6824

Click to edit Master title style
» Click to edit Master text styles
– Second level
• Third level

In closing, we need your help
– Fourth level • Fifth level

Be prepared, stay safe Click to edit Master title style
» Click to edit Master text styles Step 1: Get an E-ZPass
• – Second level Order today to avoid rush, ensure delivery • Sign Third October get 1 week free • up in level

Step 2: Visit 495ExpressLanes.com
• • • • • Map route Familiarize with signage Make sure to use E-ZPass properly Understand pricing Learn important safety information

– Fourth level • Fifth level

What you can do Click to edit Master title style
» Use tools to Master text styles Click to edit help respond to constituent inquiries level – Second • Third level » Send 495 Express team feedback – Fourth level and questions, especially in earliest days • Fifth level » Distribute information through newsletters, e-blasts and other forums » Let us know how we can help

Click to edit Master title style
» Click to edit Master text styles
– Second level
• Third level

THANK YOU

– Fourth level • Fifth level

495ExpressLanes.com

Sign up to vote on this title
UsefulNot useful