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Scheme of Examination




Effective for the Batch 2009-2010 and onwards



EVALUATION SYSTEM The evaluation of students in this course shall be continuous and dynamic. The evaluation of students shall be done in each trimester. In every trimester, each paper will carry a total weightage of 100 marks. The complete evaluation shall be done by two methods having different weightages: • • Internal evaluation - 40 marks External evaluation - 60 marks

The internal evaluation shall be done by the teacher who is teaching the course. The weightage for various components of assessment of students shall be: Internal Evaluation And Class interaction: 50% of Internal marks

The exact breakup of the above component shall be decided by the concerned teacher in each trimester and informed to the students in the beginning of the trimester.

External Evaluation
The evaluation shall also be done through a written test (external evaluation) to be done at the end of each trimester comprising of 60 marks. This would be based on the curriculum specified for each paper. A student to clear the paper must obtain atleast 50% marks in the internal and external evaluation taken together.





FIRST SEMESTER Code No. Paper MS (B&I) 101 Principles & practices of Management & Organizational Behaviour MS (B&I) 102 Conceptual framework & Principles of Insurance MS (B&I) 103 Principles and Practice of Banking MS (B&I) 104 Quantitative Methods & Business Research MS (B&I) 201 Human Resource Management MS (B&I) 202 Financial Business Environment MS (B&I) 205 Term Paper/Minor Project-I Total L T/P Credits 3 3 3 3 3 3 3 18 3 3 3 3 3 4 22





Code No. MS (B&I) 301 MS (B&I) 302 MS (B&I) 303 MS (B&I) 304 MS (B&I) 305 MS (B&I) 203 MS (B&I) 204 MS (B&I) 251

Paper Managerial Economics Accounting for Managers Marketing Management Regulatory Framework of Financial Sector Minor Project-II Principles & Practices of Risk Management IT for Managers IT for Managers Lab. Total

L T/P Credits 3 3 3 3 3 3 3 3 4 3 3 3 3 2 1 18 23





Code No. Paper MS (B&I) 401 Financial Management MS (B&I) 402 Minor Project - III Elective-I Elective- II Elective-III Elective-IV Elective - V MS (B&I) 502 Business Communication Skills and Personality Development Total

L T/P Credits 3 3 4 3 3 3 3 3 3 3 3 3 3 2 2 20 24

Note: Student will study four elective papers if opting for banking or insurance specialization.

ELECTIVES Banking MS (B&I) 403: Indian Banking System MS (B&I) 404: Foreign Trade Policy and Procedures MS (B&I) 405: Project Planning & Analysis MS (B&I) 406: Retailing and CRM in Banking MS (B&I) 505: Security Analysis and Investment Management Insurance MS (B&I) 407: Life Insurance & Elements of Actuarial Sciences MS (B&I) 408: General Insurance and Reinsurance MS (B&I) 409: Fire, IAR, FLOP Insurances MS (B&I) 410: Marine Insurance (Cargo & Hull) MS (B&I) 506: Life Insurance underwriting & Legal Aspects



Liability and Aviation Insurances Total Credits: 105 To obtain the degree a student shall require 100 Credits W.II Elective-III Elective. ACADEMIC SESSION 2007 6 . Acquisition ns and Corporate Restructuring MS (B&I) 603: Strategic Management MS (B&I) 604: Financial Derivatives MS (B&I) 605: International Banking Insurance MS (B&I) 606: Life Insurance Schemes MS (B&I) 607: Rural and Miscellaneous. Insurance MS (B&I) 608: Insurance Claims Management (Life and Non-Life) MS (B&I) 507: Motor Insurance (OD and TP) MS (B&I) 508: Engineering.IV Total Note: Student will study three elective papers if opting for banking or insurance specialization ELECTIVES Banking MS (B&I) 503: Treasury Operations and Risk Management MS (B&I) 504: Mergers. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) FOURTH SEMSTER L T/P Credits 3 3 15 3 3 3 3 3 3 3 3 3 3 3 3 21 36 Code No. Paper MS (B&I) 601 Business Ethics and Corporate Social Responsibility MS (B&I) 602 Major Project MS (B&I) 501 Marketing of Services Elective-I Elective.IV Elective.F.E.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY.


Managerial Skills. ACADEMIC SESSION 2007 8 . Problem Solving Techniques. (2002). Decision-Making Types and Models. (reprint of 2002) (Vikas Publishing House Pvt. AITBS Publishers.E. J.. R (2002). Group Dynamics and Interpersonal Relations. Job Anxiety and Stress. U (2004). Management By Robbins. Managerial Ethos.) 6) Introduction to Management. Pareek. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Principles and Practices of Management & Organizational Behaviour Course Code: MS (B&I) 101 Credits – 3 Objective : This course is designed to expose the students to fundamental concept of management. (Oxford University Press. Organization Structure & Design. Indian Economy Edition W. Cross-cultural Dynamics & Ethics. D (2002). Management of Organizational Conflicts. F (2004).) 8) Management. International Edition. Stoner. Leadership: Theories and Styles.(Pearson Education. Learning. its processes and behavioural dynamics in organizations.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. S.) 2) Organizational Behaviour Morehead & Griffin. 4) Communicating for Results – Ferhling & Lacombe.) 7) Fundamental of Management . Delhi. et. & Decenzo. Organizational Culture and Climate. Ltd. (McGraw Hill. Management of Change. Controlling: Process and Techniques. Weiss. (Prentice Hall of India. and Managerial Communication.) 9) Organisational Behaviour. Behaviour: Perception. Individual Determinants of Organization. AITBS Publishers. Managing Diversity.) 10) Principles of Management – KOONTZ & O’DONNEL. Pettinger. Tasks and Responsibilities of a Professional Manager. Luthans. Attitudes and Values.W. Planning Types and Process. Personality. AITBS Publishers Delhi 3) Supervision Skills for Managing Work and Leading People – Bulin. Motivation.Delhi 5) Organizational Behavior & Change. ( Palgrave McMillan. Prentice Hall. Suggested Readings: 1) Understanding Organizational Behaviour. Management Approaches. Processes. Content : Meaning and Nature of Management.

Insurable interest. P. Dorfman (Eighth Edition by Pearson Education.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Indemnity. Heubner (LBRARO) 16) General Insurance – Bickelha UPT D. ACADEMIC SESSION 2007 9 ..01) ( Insurance Institute of India. Delhi) 8) Insurance : Theory & Practice – Nalini Prava Tripathy (Prentice –Hall of India P Ltd.C. 14) Risk Management and Insurance – Trieschman. New Delhi) 9) Principles & Practice of Insurance by P. ILL W. Publishing. Subrogation. 15) Life Insurance – S. riders and warranties. parts.C. Delhi) 12) Property & Liability Insurance – S Heubne Prentice Hall. George E. Lrw Homewood. Cincinnati. Gustavson and Hoyt – South Western College. clauses. methods and functions involved) Suggested Readings: 1) 2) 3) 4) Principles of Insurance (I.C.Gupta (Himalaya Publishing House. Contribution and Proximity Cause. Richared D. various forms in use. 6) Principles of Insurance Law – Avtar Singh. claim procedure & management. The insurance market and organizational structure. rating practices. Mumbai) Practice of Life Insurance (I. ) 7) Insurance – Julia Holyoake (Institute of Financial Services. Utmost good faith.F.L. Economic Principles.Periasamy (Himalaya Publishing House 10) Principles of Risk Management and Insurance (13th Edition ) Rejda.K. functional processes. exclusions. Nature. Content: Origin of Insurance. policy forms and their construction.11) (Insurance Institute of India. survey & assessment (types. Mumbai) Practice of General Insurance (I. Basic Principles of Insurance: Key concepts.02) (Insurance Institute of India. memos. Delhi). Definition. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Conceptual Framework & Principles of Insurance Course Code: MS (B&I) 102 Credits – 3 Objective: To make students conversant with the basic concepts and fundamentals of General & Life Insurance for enabling them to be aware of various types of insurance in Life & Non life sector including practices involved.(Easter Book Co. New Delhi) 5) Insurance & Risk Management – Dr. 11) Introduction to Risk Management And Insurance – Mark S. Ohio.Perntice Hall. Functions. premium payment regulations. 13) Property & Liability Insurance Principles – Luthard Constance M. distribution channels (traditional and alternate). types of insurances . Concepts: Meaning of Insurance. terms/conditions. (Indian Economy Edition by Pearson Education). History of Insurance & Different Classifications: Comparison of Life Insurance with other Insurances. Principles of insurance viz. Mumbai) Principles of Insurance & Risk Management– Alka Mittal (Sultan Chand & Sons.E.

. Macmillan 2008. W. Principles of lending – various credit facilities – working capital and term loans-Credit Appraisal Techniques. & Dhingra Sanjay (2008) Emerging Trends in the Banking Sector. II. Kalyani Publishers.F. Banking Law and Practice. and Maheshwari. 2) Mittal R. New Delhi. S. S. Financial services role and functions of Capital Markets.K. Role & functions of banks-Regulatory provisions. An insight into marketing of banking services and banking technology. Banker – Customer relation – Know your customer (KYC) – Different Deposit Products. III. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Principles and Practice of Banking Course Code: MS (B&I) 103 Credits – 3 Objectives: Candidates would be able to understand and appreciate • • • Principles and importance of Credit. Maheshwari.E.K. Suggested Readings: 1). Content: Introduction to the financial system. RBI Functions. Saini A. Electronic payments systems-teller Machines at the Banking Counters.17) ICFAI Course book – Life Insurance Vol. documentation. recent developments in the Indian financial systems. (LBRARO) GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY.K. credit and debit cards. monitoring and control.N. (2005). I. smart cards. ACADEMIC SESSION 2007 10 . Electronic funds transfer systems. A broad understanding of other functions associated with banking.

Introduction to statistical software: MS Excel. Naresh K. S. (Pearson Education New Delhi) 5) Quantitative Techniques in Management. 6) New Delhi) 7) Statistics for Management. Delhi). Vohra. Modified Dominance. N. ACADEMIC SESSION 2007 11 . Decision under certainty. Introduction to business research: Definition.E. (7th ed. Unbalanced and Maximization Cases. Kothari C. Taha. M. Malhotra. SPSS Suggested Readings: 1) Introduction to Management Science. Game Theory: Characteristics. 3) Research Methodology Methods and Techniques. New Delhi. The Research Process. Hillier. H. risk and uncertainty. Two Person Zero Sum Game. (Wishwa Prakashan) 4) Operation Research: An introduction. Multiple. Schindler (2003) Tata McGraw Hill. 8) Business Research Methods. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Quantitative Methods & Business Research Course Code: MS (B&I) 104 –3 Objective: To expose students to Quantitative Technique in management decision-making Content: Introduction to Decision Theory. 2004). (4th Edition. F. Linear Programming Graphical solution and Simplex Method. Donald. (Tata McGraw Hill. (2005) ( Tata McGraw Hill) 2) Statistical Methods. Graphical Method.) Credits W. Nature and Scope of Business Research.. Ltd. Pure and Mixed Strategy. Gupta S. Cooper and Parmela. Assignment Problem: Hungarian Method. Sultan Chand & Sons. 9) Marketing Research. A. Test for Optimality. (2004). S. Transportation Problem: Initial Basic feasible solution.F.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. 2002).D (2003). (Pearson Education Pvt. Sensitivity Analysis. Richard. Law of Dominance. M.R. Marginal Analysis. S.P & Gupta.P (2003). Decision tree Analysis. R. & Hillier. I Levin (2003) (PHI. Collection and Analysis of data.


Competency Based Training and Assessment. Scope and Limitation. Job Evaluation: Concept.F. Performance and Potential Appraisal. DeCenzo. and James B. Promotion and Reward Policies. Motivational Model. (2003).. 5) Fundamentals of Human Resource Management. methods and techniques and issues involved in managing human resource so as to facilitate employing. (Pearson Education. D. (8th ed. A. Dessler Gary (2004). Fisher Cythia D. Processes Involved in HRM. S. Bizantra. 2005). Content: Concept of Human Resource Management. 4) Human Resource Management. and Saiyadain. Training and Development. Compensation.. Tata McGraw Hill. A. maintaining and promoting a motivated force in an organization. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Human Resource Management Course Code: MS (B&I) 201 Credits – 3 Objective: To help the students in getting a clear understanding about the concepts. Suggested Readings: 1) Human Resource Management. (2001). New Delhi.E. Ivancevich. Human Resource Audit and Human Resource Accounting.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Shaw (2004). P. John M. Induction and placement. Tata McGraw-Hill. 3) Personnel Management. M. Schoenfeldt Lyle F.. Human Resource Information System. Selection and Recruitment.) 2) Human Resource Management. and Robbins. (John Wiley) W. Total Quality Management and Employee Empowerment. ACADEMIC SESSION 2007 13 . Learning Organization. Transfer. Monappa.

Legal Cultural. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Financial Business Environment Course Code: MS (B&I) 202 Credits – 3 Objective: To make students aware of the business environment and explain about financial institution and markets. Life/Non-Life. Mortgage Market. Govt. Mutual Funds. of India 6) Insurance Business Environment Book No. Khan (Mc Graw Hill Publication) 4) Indian Economy – Ruddar Dutt & Sundharam 5) Economic Survey 2005 – Ministry of Finance. Privatization & Globalization. Suggested Readings: 1) Business Environment – Shaikh Saleem (Pearson Publishers) 2) Business Environment – Suresh Bedi 3) Indian Financial System – M. (Mc Graw Hill Publication) 13) Insurance in India – Changing Policies & Emerging Opportunity – Palande & Shah 14) Economic Survey – Government of India ( MOF) 15) Business Environment – Justin Paul (Mc Graw Hill Publication) W. Mutual Fund Market.List of Securities traded in Financial Markets.I.F. Major Financial Institutions-Savings.E. Liberalization. Agricultural Micro. Banking. Determinants of Economic Growth. Industrial & Trade Polices – Competitive. Contractual Savings Institutions. Developmental. Justin Paul. Competition Act. ACADEMIC SESSION 2007 14 . Debt & Equity Markets.) 12) Business Environment. Bulletins 8) IRDA Journal 9) Banking Journals 10) Insurance Institute of India Courseware IC…………… 11) Financial Institutions and Maark – (Tata Mc Graw Hill.Depository Institutions. Monetary.IC-12 (Insurance Institute of India) 7) R. Role of Money & Capital Markets. Importance of Economic. Fiscal. Demographic EnvironmentEnvironmental Issues. Post Office etc.Monopolistic Restrictive & Unfair Trade Practices.2002. Political. Content: Nature of Economy. GDP and GNP Concepts. Investment Intermediaries.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY.B.Y. Role of RBI.

Risk Management processes and its linkage with Insurance Device with Emphasis on Analysis/Management of Pure/Static Risks Content: Definitions and Strategic implications for Organizations. New York) 7) Principles of Risk Management and Insurance – George E Rejda (Pearson Publication) 8) Risk Management – David E Bell – Arthur Schleifer (Thomson Publication) 9) Essentials of Risk Management & Insurance – U Emmett Vaughan (John Willey & Sons) 10) Insurance – Julia Holyoake & Bill Weipers (CIB Publishing) 11) Integrated Risk Management – Doherty NA (McGraw Hill) 12) Against the Gods. Sandra G. Harold D.Hoyt [2001].11th Edition. (1996) John Wiley 13) Risk Management and Insurance. Berstein. Expected value Concepts. Evaluation of Risks Exposures & application of various risk mgt. (1999).E. Suggested Readings: 1) Risk Management & Insurance – Harrington Niehaus (Tata McGraw Hill Publication) 2) Risk Management Book No.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Objectives. Alternatives & Selection of Risk Treatment Devices.A. Doherty. Risk Management Tools. and Robert E. Role of Insurance Surveyors/Consultants etc. James S. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Principles & Practices of Risk Management Course Code: MS (B&I) 203 Credits – 3 Objective: To equip students with Conceptual Framework of Risks. tools/techniques. Peter L. Evaluation of Risk.K. Conceptual Frame work for Risk Management Process (only concepts).. and Feidhaus (Forthcoming) – (Irwin/McGraw Hill Boston) 6) Integrated Risk Management. South W.IC-86 (Insurance Institute of India) 3) Insurance & Risk Management – Dr. 14) Gustavson.Gupta (Himalaya Publishing House) 4) Insurance Institute of India Publication IC…. “How’ & “What” of each of the tools. P. Trieschmann. Identification of Risks. Minimax Regret Strategy an Input to Decision Making Process in Risk Management. Risk Control & Risk Financing (including Insurance device). Skipper Jr. Evaluation and Review.F. (McGraw-Hill. ACADEMIC SESSION 2007 15 . 5) Perspectives on Risk and Insurance. N.. Implementation.

(2003) (New Age Publications ) Introduction to computers. Valacich(Addison-Wesley. Intranet and Extranets. Rainer and Potter (2003). Content: CPU.. Jeffery. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) IT for Managers Course Code: MS (B&I) 204 Credits – 3 Objective: To familiarize students with basic concepts of information technology and their applications to business processes. The Internet. Rajaraman. Priti Sinha (2002). Data Models. ER Modeling. (2004) (PHI) Introduction to information technology. (2001) (TMH) Introduction to Information Technology. (2000). Compilers and Interpreters. Functions of Operating Systems. Multitasking.F. Application and System Software. Analysis & Design. ACADEMIC SESSION 2007 16 . (BPB Publications. O’Brien (Galgotia Publication).E. Telecommunications Media. Programming Languages and their Classification. Constraints. George. James. Turban. Information Systems. Office Productivity Tools. V. Types of Operating Systems (Batch Processing. Network Topologies.) Management Information System. A. Joey F. & Kumar Pradeep. Hoffer. O’Brien (2005) (TMH) 8) Modern System. P.K.) 9) Saini A. Computer Fundamentals Ram.. A. Norton. Types of Telecommunication Networks. B. Multiprogramming and Real time Systems). Input Technologies. Services provided by Internet. Output Technologies. Computer Applications in Management W. IT Security Issues. DBMS: Traditional File Environment. Joseph S. Types of Information Systems. SQL queries. Sinha. India. Assemblers. Suggested Readings: 1) 2) 3) 4) 5) 6) Foundation of computing. Creating Web Pages using HTML. (John Wiley and sons) 7) Introduction to Information Systems. Data and Information Concepts. Computer Hierarchy. Database Management Systems Concepts. P.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY.K. Computer Memory.

Each student would be required to select a topic for the above and inform the same to the office latest by the second week of the trimester. ACADEMIC SESSION 2007 17 . discussions and other means to arrive at a final assessment. W. a student can also develop a case study on some specific business issue or on organizational situation in an industry you are working or you are familiar with. The written term paper/case study shall be evaluated both by an internal supervisor as well as an external examiner.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY.E. The topic for the term paper could be either a contemporary management issues or may be taken from the organizational situations faced by the individuals at their work place or organizations you are familiar with. Alternatively. The progress of work shall be assessed by the Internal Supervisor on a periodic basis through presentations. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Term Paper/Minor Project-I Course Code: MS (B&I) 205 Credits – 4 Objective: The primary objective of this course is to enhance the analytical skills and nurture critical thinking in the students of this course. The conclusions drawn from the analysis must also be brought out in the paper.F. carryout a detailed literature review followed by a critical analysis. Content: Outlines: In the Term paper. The last date for the submission of term paper/minor project shall be the last date of instructions in the trimester. students are required to select a relevant business topic/issue.

Spreadsheet software. and Presentation software. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) IT for Managers Lab. Note: The programs and case based projects shall be assigned by the concerned faculty. ACADEMIC SESSION 2007 18 . W.E.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Basic SQL Queries and Office productivity tools such as Word processing software. Course Code: MS (B&I) 251 Credits – 1 Objective: The primary objective of this course is to enable the students apply the knowledge acquired in the paper MS (B&I) 204 to practical business processes and problems.F. Course Content Lab will be based on Basic HTML Tags.


Demand Estimation and Forecasting. Brijwasi Book Distributors and Publishers. Chaturvedi. The course will also look at recent developments in business in the context of economic theory.Nash Equilibrium.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. D. ACADEMIC SESSION 2007 20 . Derivation of market Demand. (2003).) 3) Managerial Economics. precepts. Monopolistic Competition and Oligopoly. Demand Functions. H. Optimal Combination of Inputs. Price Output decisions under Perfect Competition. Short Run and Long Run Production Analysis. Traditional and Modern Theory of Cost in Short and Long Runs. Content: Consumer Behaviour and Demand Analysis: Cardinal and Ordinal Approaches to Consumer Behaviour. Alternative Objectives of Business Firms.F.D. Prisoner’s Dilemma – Price and Non-price Competition. L W (2004) (Pearson Education (Singapore) Ltd.E. Profit Maximization. Empirical Estimation of Cost Function. 2) Managerial Economics Truett & Truett (2004) ( John Wiley & Sons Inc. tools and techniques in evaluating business decisions taken by a firm. & Gupta S. Economies of Scale and Economies of Scope. Pricing Policies and Methods. Empirical Estimation of Production Functions. Elasticity of Demand. Strategic Behaviour of Firms and Game Theory:. Determinants of Demand. Craig & Cris. Isoquants.L. Monopoly. Suggested Readings: 1) Managerial Economics: Text & Cases. Petersen.) W. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Managerial Economics Course Code: MS (B&I) 301 Credits – 3 Objective: To build a perspective necessary for the application of modern economic concepts. Managerial uses of Production Function.

P. 7) Corporate Accounting for Managers. Rectification of Error. (8th ed. Fixed Assets and Depreciation Accounting.. Principles & Standards.K (4th ed. (2003). Profit and Loss Account. Inventory Valuation. Content: Scope of Accounting. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Accounting for Managers Course Code: MS (B&I) 302 Credits – 3 Objective: To enable students to understand accounting principles and techniques of preparing & presenting accounts for users of accounting information. 2004).GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. S. Problems & Cases.N. Preparation of Final Accounts. M. Accounting Standards (Latest). (2004). Introduction to Budgeting and Budgetary Control. Reports to be Annexed. Ledger Posting. Classification of Capital and Revenue. Perpetual Inventory Control. EOQ. M. ACADEMIC SESSION 2007 21 . Maheshwari. Accounting Cycle. Classification of Cost. Preparation of Trial Balance. I & II.N. Classification of Budget. Balance Sheet (with adjustments). Maheshwari. S. Management Accounting for Decision Making and Control. Khan. ( Vikas Publishing House. (2004). Preparation of Cost Sheet. W. Manufacturing Account. (Prentice Hall of India) 3) Cost Accounting.F. 2004-Vol-II).. Overhead Cost Allocations. (Sultan Chand & Sons) 2) Financial Accounting for Business Managers.Y.N. 2003).. Journalisation. ) 9) ICAI. Cost Accounting: Objectives. Standard Costing and Variance Analysis. Performance Budgeting. Bhattacharya. (Tata McGraw Hill Company. Arora. Material Cost Accounting. N. Accounting concepts. Cost Volume Profit Analysis. S. (Vikas Publication. New Delhi. Subsidiary Books.E. New Delhi) 8) Financial Management. The course also familiarizes the students with the basic cost and management accounting concepts and their applications in managerial decision making. and Jain..) 4) Elements of Accounting – Batli Boi 5) Insurance Institute of India Courseware 6) Advanced Accountancy – Vol. Ashish K. Maheshwari. Suggested Readings: 1) Financial and Cost Accounting. 2004 – Vol-I) (9th ed. (2nd ed. Text. Vikas Publishing House. Trading Account.

Promotion Tools-Advertising. Tata McGrawHill. Course Contents: Introduction to Marketing : Meaning. Planning. Marketing Management Process. Green Marketing. Promotion and Distribution decisions: Communication Process. Marketing Organization and Control: Emerging Trends and Issues in Marketing – Consumerism. processes and techniques of managing the marketing operations of a firm. ACADEMIC SESSION 2007 22 . Selection and Management of Intermediaries. W. Market Measurement. Policies and Strategies. Concept of Marketing Mix. J. 2004). 2) Michael. Major Product Decisions. J. Suggested Readings: 1). Market Analysis: Understanding Marketing Environment. Types of Products. New Product Development Process. Publicity and Sales Promotion. Product Planning and Pricing: Product Concept. J. Market Segmentation. Product Life Cycle. W.. Direct and Online Marketing. Consumer and Organisation Buyer Behaviour. New Delhi. Marketing Management: Analysis. Personal Selling. (2003). Pricing Decisions. S. Brand Management. and Williom.F. Pricing Process. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Marketing Management Course Code: MS (B&I) 303 Credits – 3 Objective: The course aims at making students understand concepts.Prentice Hall of India. Nature and Scope of Marketing. philosophies. Social Marketing. Determinants of Price. (13th Edition. Targeting and Positioning. Distribution Channel Decisions-Types and Functions of Intermediaries. Philip Kotler. E.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Marketing Management. Bruce. Marketing Philosophies.E. Implementation & Control. Rural Marketing.

Insurance Advisory Committee (Meetings) – 2000. pledge. Insurance Advertisements & Disclosures – 2000. Insurance Act 1938 & Rules 3. Marine Insurance Act 1963. Special features of recovery of Debt due to banks and Financial Institutions Act. hypothecation etc-registration of firms/companies-creation of charge and satisfaction of charge.E.F. Meetings – 2000. Indian Companies Act 1956. 2002. Public Liability Act 1991 W. Provisions of Bankers Book Evidence Act. The securitisation and reconstruction of Financial Assets and Enforcement of Security Interest Act. Over-view 2. General Insurance – Reinsurance – 2000. Banking related laws. Consumers Protection Act . Manner of Receipt of Premium – 2002. Marine Insurance Act 1963 6. Protection of Policy Holders’ Interest – 2002. IRDA Act 1999.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Assets. Indian Stamp Act. Licensing of Corporate Agents – 2002. mortgage. Banking Content: Legal Aspects of Banking Operations.2002 ) Other Acts for reference: Pollution Control Act 1986. Third Party Administrators – 2001. LIC Act 1956 4. GIBNA Act 1972. Liabilities & & Solvency Margins of Insurers – 2000. Investments (Life & General) – 2000 (Revised 2001 & 2004). Preparation of Financial statements & Auditors Report of Ins Cos -2002. Public Liability Act 1991. Distribution of Surplus . Obligation of Insurers to Rural & Social Insurance – 2000 & 2002. LC and Deferred payment guarantees. LIC Act 1956.Laws relating to securities.2002. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Regulatory Framework of Financial Sector Course Code: MS (B&I) 304 Credits – 3 Objective: To make the students aware of the business environment and explain to them about financial institution and markets. Cash laws on responsibility of paying /collecting banker Indemnities /guarantees-scope and applicationobligations of a banker-precautions and rights-laws relating to bill finance. Appointed Actuary – 2000. Insurance Act 1938 & Rules. Licensing of Insurance Agents – 2000. Motor Vehicles Act 1989. Suggested Readings: Varshney Insurance Content: Over-view.1986 Insurance Contents 1. Regulations framed by IRDA (Actuarial Report & Abstract – 2000. Motor Vehicles Act 1989 7. ACADEMIC SESSION 2007 23 . 1993. Registration of Indian Insurance Companies – 2000.valuation of securities-modes of charging securities-lien. Licensing of Insurance Brokers – 2002. GIBNA Act 1972 5.

Law of Insurance by Avtar Singh (Eastern Book Co.F. 2). Principles of Insurance Law by M.8. Delhi). Insurance Laws (Universal Law Pub.E.2002 O Insurance Advertisements & Disclosures – 2000 O Licensing of Insurance Agents – 2000 O General Insurance – Reinsurance – 2000 O Appointed Actuary – 2000 O Assets.87 (Insurance Institute of India).1986 Suggested Readings: 1). ACADEMIC SESSION 2007 24 . Delhi). 5). 4). Liabilities & & Solvency Margins of Insurers – 2000 O Meetings – 2000 O Registration of Indian Insurance Companies – 2000 O Insurance Advisory Committee (Meetings) – 2000 O Investments (Life & General) – 2000 (Revised 2001 & 2004) O Third Party Administrators – 2001 O Preparation of Financial statements & Auditors Report of Ins Cos -2002 O Protection of Policy Holders’ Interest – 2002 O Licensing of Corporate Agents – 2002 O Licensing of Insurance Brokers – 2002 O Manner of Receipt of Premium – 2002 O Distribution of Surplus .C.Srinivasan (Wadhwa & Co. Law and Economics of Insurance – I.2002 10. 3). Other Acts for reference: O Pollution Control Act 1986 O Indian Companies Act 1956 O Indian Stamp Act O Consumers Protection Act . IRDA Act 1999 9.N. Delhi). Regulations framed by IRDA O Actuarial Report & Abstract – 2000 O Obligation of Insurers to Rural & Social Insurance – 2000 & 2002. Insurance Law Manual (Taxmann. Nagpur). W.

The topic for the term paper could be either a contemporary management issues or may be taken from the organizational situations faced by the individuals at their work place or organizations you are familiar with. The conclusions drawn from the analysis must also be brought out in the paper. ACADEMIC SESSION 2007 25 . The last date for the submission of term paper/minor project shall be the last date of instructions in the trimester. The written term paper/case study shall be evaluated both by an internal supervisor as well as an external examiner. The progress of work shall be assessed by the Internal Supervisor on a periodic basis through presentations. Course Contents: Outlines: In the Term paper. students are required to select a relevant business topic/issue.E. Each student would be required to select a topic for the above and inform the same to the office latest by the second week of the trimester.F. Alternatively. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Minor Project-II Course Code: MS (B&I) 305 Objectives: Credits – 4 The primary objective of this course is to enhance the analytical skills and nurture critical thinking in the students of this course.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. a student can also develop a case study on some specific business issue or on organizational situation in an industry you are working or you are familiar with. discussions and other means to arrive at a final assessment. W. carryout a detailed literature review followed by a critical analysis.


Cash Flow Statement and its Interpretation (AS-3). Course Contents: Nature and Scope of Financial Management. Net Income Approach. Capital Structure.E.Fixed and Current: Working Capital Management.F. Risk Analysis and Capital Budgeting-Certainty Equivalent Factor. Suggested Readings: 1) Maheshwari. Problems & Cases. Financial Objectives. Planning of Development of Funds Through Management of Assets . 3) Khan. Y. Inventories (Including Risk Analysis) and Receivables. Impact of Financial and Economical Environment on Financial Management. Capital Gearing/Debt-Equity Ratio. (4th ed. ACADEMIC SESSION 2007 27 . Operating Cycle. Tata McGraw Hill Company. Ratio Analysis Planning for Sources of Finance (Domestic and International). Inflation and Capital Budgeting. M. Management of Cash (Various Theoretical Models). S. Generation of Internal Funds. Decision Tree. K. Capital Budgeting . Leverages. Cost of Capital. New Delhi. Traditional Approach and MM Approach. Chandra (6th ed.N. Walter Model. Lintner Model.. W. 2004). Basic International Capital Budgeting. Net Operating Income Approach.. Funds Flow Analysis. Text. Time Value of Money including Pension Funds. Financial Management – Principles & Practice. (9th ed. Sultan Chand & Sons. 2004). vital tools and techniques applicable for financial decision making by a business firm.. Financial Management: Theory and Practice. Independent and Dependent Risk Analysis.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. and Jain P.Conventional and DCF Methods. 2004). Dividend Decision. Tata McGraw Hill. MM Approach. 2) Prasanna. Risk Adjusted Discounting Rate. Retained Earning Vs. Gordon Model. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Financial Management Course Code: MS (B&I) 401 Credits –3 Objectives: The course is aimed at building an understanding of concepts. Financial Management.

A synopsis is required to be submitted by each student on the topic of the project. Suggested Contents of Synopsis: The project synopsis or proposal must give information on the following items: 1. The progress of the Minor Project shall be assessed by the Internal Supervisor on a periodic basis through presentations. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Minor Project-III Course Code: MS (B&I) 402 Credits –4 Objectives: The primary objective of this course is to enable the students apply the knowledge acquired in the first and second trimesters to either study a business system and perform a critical analysis of the same or to study.E. if any. Nature of the study o Problem to be examined o Significance and need for the study o Background information available o Scope of the study – extent and limitations o To whom will it be useful? 3. Schedule – target dates for completing o Review of Literature (Library/Internet research) o Primary research W. The topic selection must be completed by the second week of the trimester. Data Sources and Collection procedure 5. discussions and other means to arrive at a final assessment. to be tested 4. Each student would be required to select a topic for the Minor Project. analyse and design a solution for a business problem.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Course Contents Outlines: The Minor research project report is required to be prepared in the prescribed format and shall be evaluated both by an internal supervisor as well as a University appointed external examiner. Descriptive title of the study 2.F. Hypothesis. Methodology for data analysis 6. ACADEMIC SESSION 2007 28 . The School would allocate the Internal supervisor on the basis of the subject area.

Monetary Policy objectives. 4) Vasudevan A.F. Saini A. S. Suraj Bhan. (2006) Monetary Economics. Financial Planning and Wealth Management. Trends of Bancassurance in India. Macmillan 2) Gupta. Suggested Readings: 1) Mittal R. Academic Foundation New Delhi. 5) RBI Reports on money and banking (Monthly Bulletins. Branch licencing policy. (2003) Money and Banking. Report on Currency and Finance) W. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Indian Banking System Course Code: MS (B&I) 403 Credits –3 Objective: This course is aimed at developing and understanding of the linkage between money and other variables of the economy including financial sector. Commercial Banks. Chand & Company. 3) The ICFAI University (2005) Money and Banking. Universal Banking. ACADEMIC SESSION 2007 29 .o Data organization and analysis o Outlining the report o First draft o Final draft 7. & Dhingra Sanjay (2008) Emerging Trends in the Banking Sector. capital market (Debt & Equity Markets). Money market. Basell II and its impact on Indian Banking Sector. Interest rate policy and its implications. Financial sector reforms. Bibliography GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY.E.K. Content: Overview of Indian financial system. Role of RBI as a regulator: RBI Act. Emerging trends in Banking. Organized financial system.. Money supply and control of inflation. Foreign Banks. Micro Financing. Co-operative Banks. NonBanking financial intermediaries. Financial markets. Concept of financial intermediation.K. Consolidation of Indian Banks.

Role of EXIM Bank and ECGC.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Methods of financing foreign trade: Facilities to importers and exporters: Letters of Credit.V. Suggested Readings: 1) Book by A. RBI Guidelines. Balance of Payments and Trade Balance. FEDAI rules.F. Bill financing: Forfeiting. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Foreign Trade Policy and Procedures Course Code: MS (B&I) 404 Credits –3 Objective: To familarise students with the importance and techniques used for effective management of foreign exchange and international banking Content: Meaning and significance of foreign trade. Trade barriers: Role of WTO. ACADEMIC SESSION 2007 30 . Duty drawback structure. Bilateral trade: MFN Status. of India 3) Handbook on Tariff & Trade W. Bank Guarantees. Rajwade 2) Export Policy & Procedure – Govt. EXIM policy.E. History of Foreign Trade regulation in India: from FERA to FEMA.

Break even Analysis. (5th ed. Decision Tree Analysis. Diversification. Capital Rationing. Projects. Ltd. Internal Rate of Return. 2) Chandra. Uncertainties in Demand Forecasting. Course Contents: Project Identification Analysis: Socio-economic Consideration in Project Formulation. Accounting Rate of Return. Updating. Multiple Projects: Project Dependence. ACADEMIC SESSION 2007 31 .. Net Present Value. John Wiley and Sons. Sensitivity Analysis. Means of Financing Project. Vikas Publishing House Pvt. Project Screening and Presentation of Projects of Decision Making. Patel (2000). Social Cost Benefit Analysis. Float times. Project Appraisal Techniques – Payback Period.Product Mix. USA. (2000). Project Appraisal: Time Value of Money. Plant Capacity. Crashing of Activities. Role of Financial Institution in Project Finance. Project Management: Strategic Financial Planning Evaluation and Control. Cost of production. Benefit Cost Ratio. Risk Analysis: Measures of Risk.E. W. P. Project Costing and Finance: Cost of project. Bick Robert and Crane David B. Post Project Evaluation. The course is aimed at developing understanding of project activities and relevant skills. Social Infrastructure Projects for Sustainable Development. Suggested Readings: 1) Bhavesh. Linear Programming Model. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Project Planning & Analysis Course Code: MS (B&I) 405 Credits –3 Objectives: Projects are non-recurring activities requiring a different set of skill for planning as compared to regular and operative activities. Technical Analysis. Project Scheduling/Network Techniques in Project Management: CPM and PERT Analysis. Tax Aspects in Project Finance. Demand Forecasting. Machinery and Equipment. Investment Opportunities. Expansion of Capacity. Simulation Analysis. Effective Rate of Protection. Robert K. Contraction of Network for Cost Optimization. Materials and Inputs.. Cost Analysis of Resources Allocation. Ranking Methods of Projects. Market and Technical Analysis: Market and Demand Analysis – Market Survey. 2005).GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY.F. 3) Wysocki. Mathematical Programming Approach. Tata McGraw Hill. Effective Project Management. M.

Content: Introduction to retailing. Alex Berson. G. Building Data Mining Applications for CR.Why Retail Banking? .K. Delhi) 4. CRM-Essential Customer Strategies for the 21st Century. Zikmund. 3. Daryaganj. Retail Banking . Raymund McLeod Jr. Customer Relationships Management. Mittal R.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Kurt Thearling (2004). growing significance of retailing.) 7. (Vikas Publishing House. Faye W. Contemporary Business Communication. Understanding Principles of Customer Relationship. Macmillan 2008 2. definition and importance. Gilbert (2003).Pricing Of Products – Introduction and Significance of Customer Relationship Management: Concepts and Need. Understanding Strategies to Prevent Defection and Recover Customers. New Delhi.Concept . Customer Relationship Management. H. (2004). Biztantra. (Wiley.K.F. Stephen Smith. Paul Greenberge (2005). Northern Book Centre.Present Technological Retail Products offered to the Customers –Card Business of Banks –Retails Products Offered By Banks – Deposits.. 6. ACADEMIC SESSION 2007 32 . Shroff.E. William. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Retailing and CRM in Banking Course Code: MS (B&I) 406 Credits –3 Objective: To get understanding of growing importance of retailing and customer relationship management in the financial sector. W. (Tata McGraw Hill) 5. Saini A.F. O. & Dhingra Sanjay (2008) Emerging Trends in the Banking Sector. Mohammed. Suggested Readings: 1.. Advances And Subsidiary Services . Peeru and a Sagadevan (2004).. T. Relationship Building Strategies. Retail Banking.KYC Norms – New Generation Banks Old Generation Banks . New Delhi. Scot. Tata McGraw Hill.. Concept of Data Mining.

6) Principles of Risk Management and Insurance (13th Edition) Rejda. Jr. Sweeney and Williams. pricing of insurance products. Statistics for Business and Economics. 3) Principles of Insurance & Risk Management by M. II.I. Various plans and riders of Life Insurance. Computation of premium and discounts Nominations & assignments. Alterations and revivals of lapsed policies. W. And also to make them aware of the importance of applying statistical & mathematical tools with a view to make well thought-out business decisions and pricing of insurance products.I. 7) Risk Management and Insurance – Trieschman. I.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. South Western International 10) Levin and Rubin. Content: Practice of Life Insurance Life Insurance products for individuals in particular. 8) Life Insurance – S. Elements of Actuarial Science Introduction of actuarial science. Publishing. 4) Mathematical Basis of Life Insurance IC-83 from I.F. constructing mortality tables. elementary probability and theory. Policy forms & other document. 5) ICFAI Course book – Life Insurance Vol. Suggested Books: 1) Life and Health Insurance (13th Edition). Statistics for Management. III. concept of valuation ad its importance defining surplus and reserves and of fixed interest securities and EMIs under loan payments. George (Economy (Indian Economy Edition). ACADEMIC SESSION 2007 33 .E. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Life Insurance & Elements of Actuarial Sciences Course Code: MS (B&I) 407 Credits –3 Objective: To make students conversant with various products in life insurance and the elements of actuarial science.Mishra (S Chand & Co ). .Black. Kenneth and Horold Skipper Pearson (Indian Economy Edition). Heubner (LBRARO) 9) Anderson. 2) Insurance Institute of Indian Courseware IC-02 & IC-23. Gustavson and Hoyt – South Western College. Cincinnati.N. Ohio.

Rating in detariffed scenario Reinsurance: What it is. claim procedure & management.J. objective of underwriting. rules and regulations. ACADEMIC SESSION 2007 34 . Methods and application to different classes of insurance. Publication 2) General Insurance IC-34 by Insurance Institute of India 3) Insurance Principals and Practices by M. parts. Reinsurance market. functions and rating. Suggested Readings: 1) Practice of General Insurance – IC-11 by I. Forms and Practices including exchange control and taxation regulations and accounting.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY.F. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) General Insurance and Reinsurance Course Code: MS (B&I) 408 Credits –3 Objective: To familiarize students with the briefs of various products of generals insurance and their underwriting aspects and also theory and practices of reinsurance including various forms and documents used Content: The insurance market and organizational structure. Importance.I.85 by Insurance Institute of India 6) Principals of Risk Management & Insurance by George Rejda (Pearson Education) W. terms/conditions. methods etc). survey & assessment (types.E. types of insurances & their scopes.I. underwriting process & rating practices. Role.I.I. exclusions. underwriting hazards. premium payment regulations. policy forms and their construction. 5) Reinsurance IC . memos and warranties. clauses. factor for underwriting. various forms in use. Matthew (RBSA Publishers) 4) Fire Claims IC – 56 from I.

Process of Survey. Fixing of Sum insured. N. Special Policies and Clauses.E. Purpose & Functions of fire Insurance. conditions & exclusions and also various add-ons as well as claims management in these areas. Specifications / Memos. Adjustments of Losses and Calculating the Liabilities. Survey Aspects. Exclusions. Procedures: Specific to LOP. Fixing of Sum Insured for various Subject Matters. Scope of cover and add-ons. FLOP Insurances Course Code: MS (B&I) 409 Credits –3 Objective: To make students aware of scope of fire IAR & LOP policies. Fire & Spl.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Conditions. Need. LOP Claims General and Special Aspects. IAR Policy: Scope Rating & other aspects. Rating of Add on Perils. Application of basic principles. Underwriting and Rating Aspects. Matthew 8) Claims Management Published by ICFAI W. Claims Management (ICFAI) Fire Claims IC – 56 by I. Scope: In built causes/perils. 7) Insurance Principals & Practices by M. Mishra (S. Fire Insurance Claims. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Fire. Co-insurance practices. 6) Fire Insurance underwriting IC – 54 by I. Different Basis of insurance. Rights & Duties of the Parties. Conditions. Acceptance Limits. M. Fundamentals of Risk & Insurance. Consequential – loss insurance. types of fire policy. Policy Drafting. Purpose and outlines. Vaughan (John Wiley). Practice of Fire Insurance: procedural Aspects (including overseas practices). Vaughan (John Wiley). Procedural Aspects. Peril Policy.I. Content: History of fire Insurance. Loss Minimization Aspects. Essentials of Risk Management & Insurance. Suggested Readings: 1) 2) 3) 4) 5) Insurance Principles & Practices. Chand). Rating of fire Risks (Industrial & Nonindustrial).J. ACADEMIC SESSION 2007 35 . Add on Covers. Underwriting Aspects and applications. Pre inspection of Risks. Type of Claims.I. IAR. Exclusions. Warranties and their importance.F.I.I.

– Types of Policies. – Types of Vessels.F. Marine underwriting and Marine Claims from I. Underwriting Considerations & Rating: AIMCT. Types of Policies. M. Containerisation.Cargo Loss Prevention. Sue & Labour/Particulars charges. Briefs on noninsurance documents . – Extra Charges etc. ACADEMIC SESSION 2007 36 .I. This will include claim practices. Application of Fundamental Principles to Marine Insurnace : ion. Content: General Background: Historical Perspective. ICDS etc. – Salvage Loss. Types of Losses & measure of Indemnity: G.A.General Rules and Regulation.I. rules & regulations and tariff applications and also scope of various policies issued therefore. Act & its relevance. Valuation Aspects. Types of Marine Insurance Documents. – Underwriting Aspect & Rating. Hull Insurance (In Brief): Introduction & Hull Practices. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Marine Insurance (Cargo & Hull) Course Code: MS (B&I) 410 Credits –3 Objective: To make students conversant with the background of these insurances including general aspects.I. 2) Marine Insurance by Evamy & Hardy 3) General Insurance by ICFAI W. – Clauses: Hull.E. – Salvage Charges. Drafting of Policy. – Claim Aspects. procedure. Suggested Readings: 1) Marine Insurance.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Types of Sales contracts. Multi-Modal Transport. Practices of Trade/Commerce. Importance of Marine Vis-à-vis Trade/Commerce. Clauses. Average Adjuster. Maritime Frauds.


and Mary. Relationship Building strategies.) 3) Marketing Decision Making.E. (5th ed. Valarie A.) 9) Services Marketing. Customer Expectations and Perceptions. E.. J. Managing the Integrated Services Communication Mix. and Kenneth. Parasuraman. ( Biztantra. Illinois 60430 USA. Delhi. David.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. A Divison of Macmillan. Suggested Readings: 1) Services Marketing. Z. 7) Kotler on Marketing (1999). (2003).) W. CRM. ACADEMIC SESSION 2007 38 . Physical Evidence and Services cape. H. 4) Marketing Management: Analysis. (2003). Implementation and Control (1993). & Bateson.(Prentice Hall of India Pvt. (2004). (Pearson Education. Leonard L. 12130 The Avenue of Americas. Services Design and Development. Inc. Thomas A Stewart. Service Process. Philip Kotler. Managing Services Personnel. Banking services and Insurance Services.) 2) Service Marketing: People. Hills & Wooddruff. Marketing. Service Blueprinting. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Marketing of Services Course Code: MS (B&I) 501 Credits –3 Objective: To enable students to apply marketing concepts and principles to the unique challenges and opportunities of services marketing to create customer value. Homewood. Philip Kotler. (The Free Press. (Richard D. Irwin. E. 8) Essential of Service Marketing: Concepts Strategies and Cases. Pricing of services Services Distribution Management.) 5) Marketing Services. (The Free Press. J.G. New Delhi. GAPs Model.. Ltd. classification of services. L. D. C. (Tata McGraw Hill. L. J. 6) Intellectual Capital (1998). K. Ny 10020.Customer Relationship Management. Planning.F. 866 Third Avenue. Christopher. Defining and Measuring Service Quality (Servequal and Servepref). (Thomson South Western. Berry and A. Concept and Strategy (1980). Inc. K. Defining and Measuring Customer Satisfaction. NY 10022.Concept and principles. (1991). Strategy. Hoffman. Services Marketing in Banking and Insurance emerging trends in financial services retailing. B. Cravens. Content: Meaning and nature of services. & Wirtz. 2004Technology.

Adair. All this leading to personality development.F. R. Dryden Press. P. McGraw Hill. (1998). J. (Pan Mcmillan) 2) Excellence in Business Communication. Ltd W. Prentice Hall of India Pvt. & Panton. & Branchaw. Chicago. CONTENT: Concept of Beliefs and Values and how they determine our Behaviour. developing objectives. New York.E. McGregor’s theory X and theory Y orientations and how they shape our Attitudes towards peopleConcept of Perception-one-way and two-way communications and the effect it has on people to produce desired results and productivity-how inadequate and incomplete communications lead to rumours and dysfunctional behaviours-the need for shared objectives and values for effective communications-the art of listening and enhancing understanding when relating with other people. (1987).GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Understanding inter-personal relations styles and learning skills to communicate effectivelyLearning dynamics of intra and inter-group behaviour. F.P. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Business Communication Skills and Personality Development Course Code: MS (B&I) 502 Credits –2 Objective : To prepare student achieve effective understanding and communication skills needed for managerial responsibility. ACADEMIC SESSION 2007 39 . Bowman. (2003). handling objections and some facilitation skills. Ludlow. 4) The Essence of Effective Communications. 3) Business Communications: From Process to Product. Suggested Readings : 1) Effective Communication. resolving conflicts and getting ooperation and commitment from colleagues –building trust and collaboration Developing Presentation skills to create impact-use of presentation aids. J.P.

GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Bond Dynamics. Functions and Responsibility of Treasurer.Money Market – Need for the Market – Instruments of Money Markets. structure & Organization .V. Liquidity Management CRR/CCIL/RTGS.By Taxman Publications Pvt Ltd. Accounting Valuation and Elimination of Exposures. forex valuation.H P Bhardwaj 3) Foreign Exchange. Risk Management. Objectives of Treasury.F. Fixed Income Securities. Treasury Management. 2) Foreign Exchange Handbook -. Content: Financial Markets. Role of Information Technology in Treasury Management. acquire knowledge and understanding of financial risk management. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Treasury Operations and Risk Management Course Code: MS (B&I) 503 Credits –3 Objective: To learn concepts and functions related to treasury management. Outright Deals And Dealer Operations – Premium And Discount.Rajwade W. Role of RBI. Risk Definition – Risk Measurement and Control. Profit centre. Supervision and Compliance of Treasury operations . Types of Interest Rate Quotations. Planning and Control. Swaps Foreign Exchange Markets – Role of Banks in the Market – Spot And Forward Mechanism. Asset Liability Management. Cost Centre.E. Risk Hedging – Derivatives –Basel II – Challenges and Implementation Role of Mid Office/Risk Management Department Suggested Readings: 1) Book Published By Institute of Banking And Finance –Theory & Practice of Treasury and Risk Management in Banks.Integrated Treasury. Forex Market Derivative Markets – Futures. other Capital Market Instruments. Swap.Implication of Treasury on International Banking. New Instruments. Options.. Intl Finance & Risk Management by A. Regulations. ACADEMIC SESSION 2007 40 .

Approval from Court. Defence Against Hostile Takeover.R. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Mergers. (2000). acquisition and corporate restructuring is implemented. Methods of Valuation – Cashflow Basis. Acquisitions. and Strategic Alliances: How to Bridge Corporate Cultures. S. 2) Ramanujan. Mergers Acquisitions and Other Restructuring Activities. Growth Rate. Impact of Variation in Growth of the Firms. Provisions of Companies Act. 4) Successful Mergers. Acquisitions and Corporate Restructuring Course Code: MS (B&I) 504 Credits –3 Objectives: Liberalized economy has generated many opportunities of combining businesses to create wealth. Greenmail. Takeover Code: Scheme of Amalgamation. Financing of Merger. The fundamental aim of the course is to prepare students to take advantage of the current scenario and understand how mergers. Determination of Exchange Ratio.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Valuation of a Business. Criteria for Negotiating for Friendly Takeover. Academics Press. Bear Hug. Regulation by SEBI. Mergers: The New Dimensions for Corporate Restructuring. Suggested Readings: 1) J. Tata McGraw Hill. Post Merger H. LBO. 3) Harvard Business Review on Mergers and Acquisitions (2001). Mergers and Acquisitions. Course Contents: Legal Aspects of Mergers/ Amalgamation and. Earning Potential Basis. Market Price etc. and Cultural Issues. Poisson Pill. Motives for Merger. ACADEMIC SESSION 2007 41 . Pacman. Boot Strapping. Fred Westan (2001). W.E.F. Types of Mergers. MBO. Financial Evaluation. (2002) Tata McGraw Hill. Acquisition/Labour. Irene Rodgers. Computation of Impact on EPS and Market Price. 5) Depamphilis Donald (2001). Tata McGraw Hill.

Economy. Investment Management. Portfolio Revision. V. Suggested Readings: 1) Bhalla. Sharp Ratio. Treynor Ratio: Jensen’s Alpha. Portfolio Beta.F. 3) Avdhani. Project Beta. Efficient Market Hypothesis. S. Portfolio Reconstruction. Security Analysis and Portfolio Management. Nature and Scope.. Security Analysis and Portfolio Management. Capital Market Line. V. Valuation of Securities. Himalaya Publishing House. Inflation Risk. and Technical Analysis. etc. (6th ed. Decision Process. Security Analysis: Fundamental Analysis.. Dow Jones Theory. Default Risk. Concept of Beta. Market Risk. 2003). Portfolio Analysis. W.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. 2003). ACADEMIC SESSION 2007 42 . DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Security Analysis and Investment Management Course Code: MS (B&I) 505 Credits –3 Objectives: The basic objective of the course is to acquaint the students in respect to the investment decisions related to financial assets. Measurement of Systematic and Unsystematic Risk. Classification of Beta-Geared and Ungeared Beta. Investment Analysis and Portfolio Management. 2) Chandra Prasanna (2002). Environment. Techniques of Risk Measurement and their Application and Portfolio Evaluation.E. the risks and the returns involved. Chand & Co. Investment Risks – Interest Risk. Ltd.K. Course Contents: Investment: Meaning. to make aware about the functioning of securities market alongside the theories and concepts involved in portfolio management.A. New Delhi. Industry and Company Analysis. Portfolio Selection and Portfolio Theories – Markowitz Model and Capital Assets Pricing Model. Securities Market line. Tata McGraw Hill. Notion of Dominance. Portfolio Revision and Performance Evaluation of Managed Portfolios. (9th ed.

Adverse Selection and Persistency – Actuarial Principles. postponement. Technology in underwriting. Content: Significance of underwriting & pricing. common underwriting lapses ad their impact Suggested Readings: 1) Life Insurance Underwriting by I. 2) Life Insurance volume I. policy issue. ACADEMIC SESSION 2007 43 .I. Tele underwriting. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Life Insurance Underwriting & Legal Aspects Course Code: MS (B&I) 506 Credits –3 Objective: To impart sound understanding of the practice of Life Insurance underwriting. Field underwriting . Personal Statement & Medical Report. Sources of underwriting information – Proposal Form.F. Key Factors Affecting Insurability. Regulatory Aspects. Table of Underwriting Requirements. II & III by ICFAI 3) Life & Health Insurance by Skipper & Black 4) Principles of Risk Management ad Insurance by George Rejda (Pearson Education) W. Assumptions on pricing and other contingency risks to solvency & their inter relationship with underwriting.E. Underwriting Philosophy & Guidelines: Risk classes & risk assessment factors in individual assurance factors in individual assurance underwriting. The inter relationships of underwriting to firm’s Solvency. Risk Assessment Factors: in group underwriting renewal cases underwriting Regulations & requirements. Making an underwriting decision: The numerical rating system. Underwriting Basics: Importance of sound underwriting. Declinature of proposal rationale. Organization of underwriting: Principles of being Equitable to Policy Holders.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY.I. Group Life Insurance Underwriting.

regulations. Procedures including relevant provisions MV Rules and HV Rules. Licensing of Drivers of Motor Vehicles. equipment & maintenance of motor vehicles. Motor Own Damage Claims. Loss control Measures. Suggested Readings: 1) Motor Insurance IC-72 by Insurance Institution of India 2) Motor Vehicle Act 3) Claims Procedural Manuals of Insurance Companies 4) Technical procedural manuals of Insurance Companies W. Construction. Insurance of Motor vehicles against third party risks. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Motor Insurance (OD and TP) Course Code: MS (B&I) 507 Credits –3 Objective: To familiarize students with rules. ACADEMIC SESSION 2007 44 . Motor Third Party Claims. Control of transport vehicles.F. Liability without fault in certain cases. Registration of motor vehicles and Transfer. Procedures and Claim Management. scope and claims management pertaining to Motor insurance including loss minimization aspects. practices. Jald Rahat Yojna. Control of Traffic. Applicability. Content: History. Endorsements and their importance. Classification of Motor Vehicles.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Importance of automobile insurance in India.E. Type of policies. Anatomy of a Motor Car. Definitions. Loss Control. Lok Adalats and Conciliations. Legal provisions: Motor Vehicles Act and Motor Vehicles Rules.

rules & regulations and tariff applications and also scope of various policies issued therefore. exclusions. Conditions. Content: Introduction to Engineering Aviation & Liability Insurances & General Type of Policies.E. Aspects. Aspects. W. Aspects.F. Liability and Aviation Insurances Course Code: MS (B&I) 508 Credits –3 Objective: To make students conversant with the background of these insurances including general aspects. scope.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. add-ons Underwriting & Rating Clauses & Endorsements: Inspection Survey and its importance Loss Prevention Engineering Claims: Procedures & Practices. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Engineering. Loss Survey & Assessment Reinsurance Aspects. This will include claim practices. Suggested Readings: 1) Engineering & Liability Insurances by III 2) Aviation Insurance by III Aspects. ACADEMIC SESSION 2007 45 .


Provide Safe Working Condition. Distributive Justice. S. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Business Ethics and Corporate Social Responsibility Course Code: MS (B&I) 601 Credits –3 Objective: To make students realize the need and importance of ethical issues and how business should be led based on ethical principles and an ethical mindset.F. Concept of Ordinary Justice. Honesty. Difference between charity & Philanthropy. Implementation of proper grievance procedure for Safety Issues. W. Provide education for safety. Sunday ‘Mind over Matter’ Manual of Business Law – Maheshwari. Independent Directors on the Board. Safety Standards in Organization. Concept of: Righteousness. Audit Standards to be followed. health and environment in the organization. Human Dignity. Integrity. Suresh (Excel Book) Bhagwat Gita Times of India .Editorial columns. Sunday columns. Transparent Managerial Appraisal System. Ethics and Corporate Governance: Definition. Ensuring clean environment and no discharge of unsafe effluents in atmosphere. Conduct of Individuals and organizations.(Himalaya Publishing). independent roles of Chairman and Managing Director. Full compliance of regulations in Letter and Spirit. Principles and Values: .N. Safety Standard Implementation. Suggested Readings: 1) 2) 3) 4) 5) Business Ethics – CVS. Corporate Social Responsibility (CSR): Who is responsible? Conflict of Interest. Corruption in Business and Administration.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Rights of a common citizen.Concept and Difference. Fairness.E. Murthy (Himalaya Publishing House) Business Environment – Bedi. Role of Corporation/Business vis-à-vis Society. Principles for Managerial Ethics. Complete compliance with safety and effluent regulations. Intellectual Honesty. What is mindset and how principle driven Leadership should be followed for ethical running of business. ACADEMIC SESSION 2007 47 . Transparency in Audits.

DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Major Project Course Code: MS (B&I) 602 Credits –15 Every student will be assigned a project at the end of the Fourth Semester and it will be pursued by him/her under the supervision of an internal supervisor. The Project Reports (in duplicate) along with one soft copy will be submitted by the students prior to the date of the commencement of the End-Term Examinations for the Sixth Semester. The external assessment shall be done on the basis of Viva Voce and the project report.E.F. The Project shall be evaluated by External and Internal Examiners separately from out of 60 and 40 marks respectively. W.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. if any The student shall be required to submit progress reports as per the schedule to be announced by the School for assessment by the project guide. The internal assessment shall be done on the basis of a presentation by the student as per the assessment schedule to be decided and announced by the School. ACADEMIC SESSION 2007 48 . The format of the report is given below: • Objective of the Research Undertaken • Literature Review • Research Methodology • Data Analysis • Findings and Conclusions • Bibliography • Appendices – to include questionnaire.

Tata McGraw Hill. Business Policy and Strategic Management. Plans and Policies. Frank Bros & Co. ACADEMIC SESSION 2007 49 . Competing for the Future. Structural Considerations and Organisational Design. K. Directional Policy and Hofer’s Matrices. Evaluation Techniques for Strategic and Operational Control. Strategy Evaluation: Importance and Nature of Strategic Evaluation. Strategic Management Process. Concept of Value Chain. Strategies for competing in Global Markets. 2) Glueck. Strategy Formulation: Concept of Stretch. Mintzberg. Goals and Objectives. Strategic Decision Making. External Environmental Analysis. Strategic Management – Concept and Cases. R. Free Press. A. Strategists and their roles. 4)Henry. (1999). Lampel (1998). New Delhi. SWOT Analysis. W. T. Strategic Alliances. Leverage and fit. J. Evaluation Process for Operational Control. Strategy Safari. Grand Strategies. GE.E. Mintzberg’s 5Ps of Strategy. Vision Mission. Ahlstrand and Joseph. Industry and Competitive Analysis. Leadership and Corporate Culture. Jauch (2003). HBS Press. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Strategic Management Course Code: MS (B&I) 603 Credits –3 Objective: To develop an understanding of the Strategic Management process in a dynamic and competitive global environment. Strategic Analysis and Choice – BCG. Strategy Implementation: Resource Allocation. 3) Azhar Kazmi (2004). Strategic and Operational Control. and Lawrence. Bruce. Business Policy and Strategic Management. Fundamental and Operational Strategies.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Suggested Readings: 1) Arthur. Thomson and Strickland. Need for Balanced Scorecard. 5) Gary. W. Tata McGraw Hill. Course Contents: Nature of Strategic Management: Concept of Strategy. Hamel and Prahalad. A. (2002). New York. Porter’s Generic Strategies. C. New Delhi.F. Analysing Companies Resource in Competitive Position.

D. Financial Derivatives. McGraw Hill. Valuation of option: Binomial Option Pricing Model. Future Options. Suggested Readings: 1) John. S. Types of orders. Course Contents: Types of Derivative: World Derivatives Markets. Index options. Risks of Derivatives. Value at Risk and Financial Engineering.E.. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Financial Derivatives Course Code: MS (B&I) 604 Credits –3 Objectives: With introduction of derivatives in India in 2001. Options Futures and Other Derivatives.K. (2005). Commodity Derivatives. Role of SEBI. Interest Rate Swaps. Derivatives Trading in India. Prentice Hall of India. Prentice Hall of India. 2004). and Bagri. Comparison of Future Contract with Forward Contracts and Backwardation & Contango. Theoretical Minimum Value of an Option. Foreign exchange futures.F. Other Derivatives: Swaps.R. B. Futures and Options.. The course aims at building conceptual and practical understanding of dealing in derivatives market. Future Contracts: Value at risk. 3) Gupta. W. N. ACADEMIC SESSION 2007 50 . Index Futures. 4) Questa (2004). Classification of Swaps.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Forward Contracts Hedgers. Impact of Corporate Benefits like Bonus Shares/ Dividend on Option Values. (2nd ed. Hedge Ratio. Financial Derivatives. 2) Vohra. 2003). Badla System. Currency. Black Scholes Options Pricing Model. Tata McGraw Hill. Option Contract: Equity options. Current Status of Interest Rate Swaps in India – T Bill Futures. U. Swaps. Hull (5th ed. importance of understanding the same by students of finance has become indispensable. Speculators and Arbitrageurs.K.

IBRD. Capital Market in International Financial Market. February 2006 2) Fundamentals of International Banking by Roop Narayan Bose. ADB.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. 2007 3) Compendium on Policies. ACADEMIC SESSION 2007 51 . VOSTRO.Rajwade. of India W.International Financial Centres. Academy of Business Studies Edtn.E. Risk management Book By A. Incentives and Investment opportunities for Overseas IndiansGovt. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) International Banking Course Code: MS (B&I) 605 Credits –3 Objective: To familarise students with the importance and techniques used for effective management of foreign exchange and international banking Content: Global Trends and Developments in International Banking . IFC. SEZ .. Offshore Banking Units. New Revised 4th edition august 2004. Cross Border Finance. Documentary Letters of Credit – UCPDC 600 Correspondent Banking – NOSTRO. Foreign Investment in India Suggested Readings: 1) Foreign exchange. Avalising and Bankers acceptance. Bank Debt in International Markets. BIS.V. Offshore Market. International Finance. RFC (Domestic) Accounts – EEFC Accounts. NRI Accounts – Indian Rupee And Foreign Currency Accounts RFC Accounts. Mirror Accounts Etc .F. WTO -Forfaiting And Factoring. Macmillan India Pvt Ltd.International Financial Institutions – IMF.

Group. regulations. annuity. Melone. Taxation provisions and other aspects related thereto. Annuity. Gregg. Allen. Group and Retirement Benefits Schemes ( IC-83 ) by Insurance Institute of India. benefits. 2). Suggested Readings: 1). Pa.F. rules. 5). 4). Concepts of various group and retirement schemes such as pension. D.. Haley and Schieber (1996). ICFAI Publications Group & Health Insurance Vol.E. Pension Planning ( 8th Edition). 3). Rosenbloom and Van Derher (1997) (Irwin McGraw – Hill). (University of Pennsylvania Press. McGill. Pension Schemes and Retirement Benefits. group and social welfare schemes Content: Life Insurance Schemes. Pension.) W.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. B. Retirement. social etc.W. Fundamental of Private pension-7th Edition.Hosking. GSLIP and other schemes including social and micro insurance schemes. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Life Insurance Schemes Course Code: MS (B&I) 606 Credits –3 Objective: To provide knowledge on various aspects of superannuation. II & III. provisions. rating techniques and methods of funding. 6). Gratuity. ACADEMIC SESSION 2007 52 . Group Life Insurance by Dr. I. Phila.

Failed Well. Commercial Fidelity Guarantee. Suggested Readings: 1).I.I 5). Banker’s Blanket . Add-ons. Prawn & Blackish Water.E. Camel . Fish & Aqua Culture. Gun. Animal Driven Cart . Other package and Special Products & Related aspects: Kidnap & Ransom Ins. regulations. Claim procedure and Loss minimization aspects.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. Common features.I. Neon Sign insurances. Stock Brokers . Regulatory Requirements & Funding Schemes. General Insurance(IC-34) by Insurance Institute of India. All Risk . Insurance for Village Artisans. Pig . Lift .I. Cell phone. Cycle Riskshaw . General Insurance by ICFAI 3). Health. LPG Trader’s Combined. Rabbit. Hoteliers . Acceptance Limits. Exclusions. Sampoorn Suraksha. Personal Accident. Freshwater fishes. Claim Settlements Procedure for Rural Agriculture & Weather Insurance Covers including micro insurances. Doctors. Jeweller’s Block . Horse/Pony/Mule/Donkey. Agriculture Insurance (IC-71) by I. Package Products such as House Holders/Sweet Home. Silkworm. Scope.. Poultry/Duck. 2). Course Contents: Miscellaneous Insurances: Background. W.I. Shopkeepers. scope and claims management per training to these classes of insurance with particular reference to package policies. Types of Policies (Classification). 4). Conditions. Livestock. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Rural and Miscellaneous Insurance Course Code: MS (B&I) 607 Credits –3 Objective: To familiarize students with rules. Kisan Package and Agriculture & Weather Insurances. ACADEMIC SESSION 2007 53 . Money . Exclusions. practices.F. Tiny Sector Industries. Elephant. Honey Bee. Sickness & Miscellaneous Insurances (IC-73) By I.I. Miscellaneous Insurance (IC-78) by I. Domestic Pumpset. Golfers. Baggage TV/Video. Rural Insurances Background of Rural Insurances. Rating and underwriting aspects of various rural products such as Agriculture Pumpset . Plate Glass. Office Umbrella. Underwriting considerations and Rating aspects of: Personal accident. Sheep and Goat. Scope. Special Contingency Policies & Related Aspects. other miscellaneous products & their Analysis. Pedal Cycle. Gramin & Janta Personal Accident (Individual or Group). Burglary. Conditions.

Black. 6) Life Insurance. Western College. Delhi). ICFAI Course Book. I & II. Jr. importance of investigations and role of Investigators.87 (I. ICFAI Vol. Pearson (Indian Economy Edition). George. practices. claims management procedure and system for different types of claims. Law and Economics of Insurance – I. Technical and Claims Procedural Manuals of Insurance Cos. Trieschman. Economy Indian Edition).) 21). disputed and complicated claims and grievance redressal mechanism including reference to arbitration Suggested Readings: 1) Life and Health Insurance. Cincinnati. IC-87 12) Law and Economics of Insurance (Insurance Institute of India). Insurance Law Manual (Taxmann.Srinivasan (Wadhwa & Co.N.Gupta (Consultech Services) 14) Practice of General Insurance IC-11 (I. (13th Edition). regulations.I.I. 3) Insurance Institute of Indian Course wares 4) Risk Management and Insurance. Delhi). Nagpur). 2) Rejda. 5. 7) Claims Management. 11) Insurance Law Manual (Taxmann.C. Delhi).Srinivasan (Wadhwa & Co) 19) . Gustavson and Hoyt.P.F.I. regulatory and legal aspects of Claims Management. 8) Insurance Laws (Universal Law Pub.) 15) Practice of Life Insurance by I. DELHI MASTER OF BUSINESS ADMINISTRATION (B&I) Insurance Claims Management (Life and Non-Life) Course Code: MS (B&I) 608 Credits –3 Objective: To familiarize students with rules. Heubner (LBRARO). (13th Edition). S. I.Vol. Delhi). ACADEMIC SESSION 2007 54 . II. role of Intermediaries and surveyor. II (LBRARO). 18) Principles of Insurance Law by M.I. Ohio. Content: Importance. Delhi). 16) Claims Manuals of Insurance Companies 17) Law of Insurance by Avtar Singh (Eastern Book Co.I. 9) Law of Insurance by Avtar Singh (Eastern Book Co. concept and classification of claims.E. 13) Handbook of Insurance Claims by S. 20). 5) Life Insurance. Principles of Risk Management and Insurance. 10) Principles of Insurance Law by M.N.GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY. scope and claims management pertaining to Life and Non-life insurances. relevance of different claim-documents. W.I. Kenneth and Horold Skipper.