The Role of Society in Sustaining Quality Practices

Quality should always be everybody’s responsibility within the society. Each institution therefore should be an agent that advocate for better quality goods and services in order to create better living standards. Each group within the society has a distinct role in developing and sustaining a quality system. Some of the specific institutions include:

1. Government
Being the appointed authority to provide services to citizens, the business of the government of the day is having the interest of citizens at heart. Their main role include       Providing legislative framework that creates a system proving quality services Establish and empower institutions that are to enforce quality improvements/Protection efforts e.g. N.E.M.A ( National Environment Management Authority) To promote the use of quality practices in production of goods and services in an economy. To set up institutions that monitors and promotes the development of new technologies in product service provision To encourage the use of quality oriented technologies by setting up special entities that promotes such practices To enforce rules and regulations that advocates for quality utilization of natural resources

2. Citizens/Consumers
Being the biggest entity in the society and the consumer of goods and services produced in an economy, they are entrusted with the following roles     To demand for better quality goods and services at all times To provide the necessary information about their quality preference to the government and producers of goods and services. To propose new approaches to the government and producers on quality improvement and value enhancement To make informed quality based decisions regarding the product and services that they consume e.g. low cholesterol diet foods.

Their role includes     To act on behalf of the vulnerable group to protect their interest and rights Organize for effective representation at the various levels of decision making To educate the public on the importance of quality products and services and the use of quality practices. employees are requires to play the following roles:      To act at all times with full interest to provide quality products and services. Allocate resources towards the development and enhancement of practices that support quality. To inhibit any unethical practices used by the organization and always advocate for quality practices. Adoption of ISO certification such ISO 14000 for Environment Management System (E. they are required to play the following roles:  To adopt management practices that advocate for quality systems and procedures e. Civil Society This is a social entity that advocates for the vulnerable in the society.3. . Employees Being members of a business entity. they are required to mobilize social interest so as to fight for their rights.M. To work with the management towards improving their work environments To support the organization by contributing ideas and creativity that leads to production of better quality goods and services. To endeavor to improve their skills by acquiring the necessary knowledge and expertise through continuous training and empowerment.S)   To provide the necessary leadership that is quality focused.g. Management Based on the authority entrusted on the management. 5. To mobilize resources in order to support programs directed towards better quality 4. Being an advocate.

6 Stakeholders (Anybody who has interest) Being the group that has direct/indirect interest in the entity. 7 Media Being an information provider and source of knowledge. Impact of Quality Services on Institutions/Society Quality is a strategic factor that works through cycles and systems with its effect self evident on institutions within the society. To develop and enhance quality culture within the organization by providing the necessary cultural framework that is built on quality. their role in quality enhancement will include the following     To impose on the entity the need to use ethical and quality practices To provide ideas and information to the management board that promotes the use of quality practices To ensure that quality sustainability interest are put ahead of financial gains To demand for accountability in quality services by business organization. Good/poor products/service will have a direct impact on entities through several ways including: A) The Organization/Business   Increased customer satisfaction Enhances profitability . the media should play the following roles      Disseminate information that supports quality systems To provide information on new technologies To educate the public on their rights regarding quality of products/services they consume To adequate and unbiased information about quality issues To expose any non-quality/non-ethical practices.  To be a leader of change by setting roles that are quality oriented and improvement focused.

                      Lower costs Enhanced competitiveness Improved responsiveness to organizations environment and customer requirements Reduces legal liabilities Improved reputation of the organization Less wastage B) Employees Increased morale Increased productivity Enhances their interest on the job It provides them with an avenue of being good corporate citizens Provides and promote a positive culture and responsibility C) The Society It allows procreation of better quality goods and services Better utilization of resources Improved quality of life Protecting the society against harmful practices Enhances value creation Creation of employment D) The Consumer They will receive better quality goods and services Better living standards Higher value for money Protection against exploitation and harm Protection against harmful environmental hazards .

clear environmental policy can serve as both a starting point for developing the Environment Management System and a reference point for maintaining continuous improvement. and services. At EPZA we recognize our responsibility for protection of the environment. . production manager).P. The policy should function in two ways: (1) within the company. The policy should be evaluated regularly and modified. The environmental policy must address: • Commitment to compliance with relevant environmental legislation and regulations • Pollution prevention •Continuous improvement Tips for Developing an Environmental Policy: 1. Display the policy statement in view of all employees. products. 3. and (2) outside the company. the policy should be available to the public and customers if requested and be printed in languages other than English. Develop a policy that reflects perspectives of various employees within the company (for example. compliance/legal manager. Include top management signatures on the policy to demonstrate understanding and commitment. as necessary. line worker. as appropriate. to reflect changing environmental priorities. the policy should focus attention on environmental issues associated with company activities. quality inspector. the policy is a public commitment to addressing environmental issues and continuously improving environmental performance. 2. we shall:  Control our services and operational activities in order to minimize their negative environment impacts. Environmental Policy Example The E. Comply with relevant applicable environmental laws and other requirements that apply to the activities of the Organisation. A strong.TOPIC 2: QUALITY AND THE ENVIRONMENT Environmental Policies on Quality Management The intent of an environmental policy is to state the organization’s commitment to continuous improvement in environmental performance. wastewater treatment operator. owner. To meet this commitment.ZA (The Export Processing Zones Authority) The Export Processing Zones Authority (EPZA) is an investment promotion agency of the Kenya government responsible for catalyzing export oriented investments in economic zones.

as the phrase could suggest. The need for environmental management can be viewed from a variety of perspectives. If one can properly apply the environmental management system in business. KOSURE AG. implementing and maintaining effective processes for environmental management as required by ISO 14001:2004 Environmental Management System. standards and systems are required. . adopt waste management best practice. the Management of the environment as such but rather the management of man's interaction with and impact upon the environment. The ISO 14001 standard is the most widely used standard for environmental risk management. To train and motivate members of the staff to carry out their tasks in an environmentally responsible manner. Achieve these by establishing. and minimize water and energy use. CHIEF EXECUTIVE OFFICER Environmental Management Systems Environmental Management: Environmental Management is not. These targets shall be monitored and periodically reported for review. the business could be benefited by several ways. Environmental management is therefore not the conservation of the environment solely for the environment’s sake but rather the conservation of the environment for human kind’s sake. SIGNED: JOSEPH N. Such as:  Cost savings. An 'environmental management standard or system or protocol attempts to reduce environmental impact as measured by some objective criteria. The objectives of private sector led economic growth in a globally competitive world are not necessarily compatible with the state and community led objectives of social equity and environmental protection. Business and Environment All kinds of businesses are directly or indirectly related with the environment. Continuously improve our environmental performance by minimizing pollution. As with all management functions. effective management tools.    Set up and strive to achieve our environmental objectives and targets. It is generally agreed that environmental sustainability must be build on long-term economic and social sustainability and that the challenge of sustainable development requires integration of economy and environment in all sectors and at all levels.

Governments are now listening more to the advice of environmentalists and increasingly enacting legislation aiming at protecting the environment from the negative impacts of economic activities. The implementation of the environmental management system prescribed by ISO 14001 can lead to good compliance with environmental legislation and tangible. the enforcement of environmental legislation is proving to be difficult in most cases. However. Widespread implementation of these standards can go a long way toward improving the environmental performance of industry and promoting sustainable development in the countries of the world. awareness of environmental problems is growing in most countries of the world. Extensive burning of fossil fuels. continual improvement in the environmental performance of enterprises thanks to the commitment and evolvement of top management and all workers. This approach relies less on command-and-control dictates from the Government and more on proactive efforts by all workers in the company. ISO 14000 Family of Standards ISO 14000 is a group of standards covering the following areas:  Environmental Management Systems (14001. It is felt by many people that to continue development patterns that cannot be sustained in the long term is a recipe for disaster. However. A new approach to environmental protection is now available thanks to the development of new international standards on environmental management. the water and soil. the last two centuries following the industrial revolution have witnessed accelerated environmental changes due to the exploitation of natural resources on an unprecedented scale.   Minimized commercial risks and liabilities Improved competitive advantage Improved employee satisfaction Basic Concepts of Environmental Management Man-made changes in the environment have continued through most historical epochs. release of various chemical pollutants into the air. in particular. ISO 14001. 14004) . Fortunately.14002. clearing of forests for agriculture and extensive exploitation of all natural resources are now threatening to destroy the very environment on which human existence depends.

and targets that support the policy. it is not a performance or product standard. 14012) Evaluation of Environmental Performance (14031) Environmental Labeling (14020. Identification of legal and other requirements.   It is anticipative: it focuses on forward thinking and action instead of reacting to command and control policies. 14042. The Environmental Management System contains the following elements:           Identification of environmental aspects and significant impacts. Environmental goals. 14025) Life-Cycle Assessment (14040. responsibilities. 14021. 14011. the environmental management system considers all stakeholders. 14022. It is a process for managing company activities that impact the environment. Process for communication of the EMS to all interested parties. and there are processes to identify all environmental impacts. 14043) ISO 14001 is the only standard intended for registration by third parties. Training and awareness procedures. Some unique and important characteristics of ISO 14001 are:  It is comprehensive: all members of the Organization participate in environmental protection. but th ere are no standards for performance or the level of improvement. 14024. . The underlying purpose of ISO 14001 is that companies will improve their environmental performance by implementing ISO 14001. 14041. Procedures for monitoring and measuring operations that can have a significant impact on the environment. Definition of roles. An environmental management program. Document and operational control procedures. Procedures for emergency response. 14023. objectives. All the others are for guidance. It is a systems approach: it stresses improving environmental protection by using a single environmental management system across all functions of the Organization. and authorities. ISO 14001 is a management standard.    Environmental Auditing (14010.

The quantity of materials and energy required for manufacturing a product may be reduced. Record management procedures. This incremental approach can reduce overall costs to implement ISO 14000 because of lessons learned in each phase. Since the ISO 14001 EMS includes everyone in the Organization and all aspects of the Organization that affect the environment. it can improve an organization's environmental performance in many ways. Some comp anies have found that it costs more to run a compliance-driven system than an EMS  An EMS can help reduce incidents of pollution and the associated expense of recovery. and waste disposal costs. material handling costs. The benefits of an EMS and registration of the EMS to ISO 14000 are organized into the following categories:      Increased Profits Operations Marketing Regulatory Compliance Social The benefits gained in each category are briefly described below. a cost that can be recovered by aggressively seeking benefits. Increased Profits Implementing ISO 14001 today can provide a basis for implementing the other standards in the ISO 14000 series.    Procedures to correct nonconformance. Procedures for management review. . A program for auditing and corrective action. thereby reducing the cost of the product. This improved performance comes at a cost to the Organization. An EMS can be registered as meeting the ISO 14001 EMS standard. Benefits of Implementing ISO 14000 EMS Environmental Management Systems (EMS) is the foundation of the ISO 14000 group of international environmental management standards.

  The environmental staff can help employees and management understand and use environmental systems to improve organizational performance and benefits. which can reduce or limit the severity of incidents. thereby improving productivity. which improves the communication of goals. An EMS includes procedures and metrics for measuring and evaluating wastes and the costs of environmental emissions. but with another one that can use the waste as input to their production. determine the effect on the company. decreasing sick days. and solutions. An EMS can identify instances of redundancy in day-to-day efforts for regulatory compliance. These can be eliminated. Recycling manufacturing waste and unused inputs could increase revenues. Insurance claims may be reduced. This information can help organizations implement the best practices and determine their results. A management system can lead to more reliable and predictable environmental performance. Recycling need not be within the same facility. impacts. the severity of an environmental impact can increase with time. A common terminology for all locations of a multinational Organization will increase efficiency of communication and improve results. and reducing insurable risk. Meeting the standards of different countries can be expensive. so an efficient . thus making the Organization more efficient. ISO 14000 requires a common terminology.  Improved communications can mean greater efficiency in decision making. An EMS integrated with all other business systems improves management's ability to understand what is going on in their Organization. procedures. thus reducing the costs of coverage and settlements. ISO 14000 can reduce this effort by providing one standard Operations   The EMS standards can define "best practices" and create a foundation for the next level of improvement. and provide leadership.    Employee health and safety can be improved.   The standards build consensus throughout the world that a common terminology for environmental management systems is needed. For example.

and environmental communications. These customers could be the ultimate consumer or industrial customers. thus simplifying environmental management. risk and liability to the Organization. environmental performance.  A company's products may appeal to customers seeking green products. Spreading environmental responsibility throughout the Organization places it with those directly associated with environmental impacts and pollution prevention. ISO 14000 provides feedback on the operations of the Organization that can be used for daily action and to determine the appropriateness of pollution prevention strategies. This image must be carefully marketed to receive these benefits. Workers may be attracted to a company with a plan to protect the immediate work environment and the surrounding community. organizations will need to meet only one standard. the company becomes a more attractive investment to potential and current stockholders.notification system can reduce the time it takes to respond and thus the impact. they may favor suppliers with ISO 14000 registration. multinational manufacturers register to ISO 14000. This improves the effectiveness and efficiency of pollution prevention programs Marketing  When environmental risks are reduced. This can increase the efficiency and benefits of an EMS. Establishing a strong environmental image can help attract environmentally conscious customers and create pressure on competitors. As ISO 14000 is accepted internationally. Problems that could be expensive to resolve and damaging to the environment can be identified earlier. Early management awareness of problems would offer the best opportunity for efficient resolution. Community support for a facility could be increased by demonstrating concern for the local environment through an EMS.  Management awareness of environmental impacts provides the opportunity for planning to reduce negative impacts. As large.     Employees see ISO 14000 as good for their Organization and for them personally. corporate environmental management. Three factors contribute. Customers might favor companies with an EMS.   A unified approach to environmental management provides the opportunity for sharing ideas among facilities. Companies can receive credit for existing systems and accomplishments. .

and organizations communicate and work together. going beyond compliance reduces waste and reduces costs and inefficiencies. communities. Regulatory Compliance ISO 14000 requires evidence of working processes to maintain compliance with laws and regulations. and many other costs and fees. It makes greater use of materials already purchased and reduces purchasing costs. Regulators may favor organizations with an ISO 14000 registered EMS. special training. These processes can help companies identify where they are out of compliance and take action. waters. These purchasing . remediation costs. Improved compliance with legislative and regulatory requirements could reduce penalties and redemption costs. leaks. leading to more productive workers. ISO 14000 registration demonstrates that the EMS meets international standards. Social ISO 14000 helps create:  A common language and way of thinking about environmental aspects which can help companies.    Cleaner air. Conclusion Protecting the environment by coming into compliance or. Protecting the environment involves purchasing smaller amounts of materials or purchasing less toxic materials. worker comp costs. Purchasing less hazardous materials reduces the need for and the costs associated with the need for special equipment. and soils. Progress toward a sustainable culture. These choices improve worker safety and morale. and other accidents. Reducing these events reduces permitting costs. governments. insurance costs. ideally. and specially designed storage areas. An ISO 14000 EMS demonstrates to regulatory agencies that the organization is proactive about reducing pollution and committed to continual improvement. it validates the EMS and the claims made by the Organization. Since registration requires third party auditing. It preserves natural resources and reduces the cost of finding new and more resources. Longer resource life through reduced usage. lawsuit costs and fines. It makes for cleaner emissions and reduces the severity of spills.

practices also reduce the cost of disposal. . Protecting the environment by going beyond compliance helps keep regulators and inspectors out of the plant.

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