Starting Your Journey to Excellence

Ben Park 12 Apr 12

Thursday, April 19, 2012

My Background
U.S. Air Force Academy Graduate 6 years of active duty and 21 years of service in the Missouri Air National Guard (Fighter Pilot) MBA from Washington University in St Louis 30 years of experience at McDonnell Douglas and Boeing (Marketing, Engineering, Program Management, Business Leadership) Kansas Award for Excellence and Baldrige Award Recipient Baldrige Examiner

Thursday, April 19, 2012

Baldrige Organizational Model Rened Over 23 Years

Organizational Prole: Environment, Relationships, and Challenges

2 Strategic Planning 1 Leadership 3 Customer Focus

5 Workforce Focus 7 Results 6 Operations Focus

4 Measurement, Analysis, and Knowledge Management

Thursday, April 19, 2012

A journey of a thousand miles begins with a single step.

Lao-tzu Chinese philosopher (604 BC - 531 BC)

Thursday, April 19, 2012

Were Talking About Change Here

The Leader is responsible for changing the organization. The team supports the change because they are involved in the change. The team needs to embrace the change for it to be successfully implemented. Change is so difficult that it often takes a catastrophe to start it.

Thursday, April 19, 2012

So Where Do We Start?
1. Mission Statement 2. Key Stakeholders 3. Stakeholders Requirements 4. Organizational Goals Self5. Organizational Strategies Assessment 6. Systems and Processes Surveys 7. Balanced Scorecard 8. Strategic Planning Process 9. Communication Plan 10.Write an Application
Thursday, April 19, 2012

Self-Assessment Surveys
Provide information on how you are doing relative to implementing a balanced change to your organization Should be taken by your organization once or twice a year to measure change Will help to prioritize the things that need xing Baldrige provides a great survey with benchmark data to help with this:
http://www.nist.gov/baldrige/enter/self.cfm
Thursday, April 19, 2012

1 Mission Statement
Vision
Desired future state Six words or less What you do and how you do it What makes you unique Shared beliefs Dene your culture Foster loyalty

Mission Values

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2 Key Stakeholders
Groups that are most affected by your organizations actions and success Ask yourself who would be impacted if your organization went away Typically include:
Customers (patients, students/parents) Employees/Volunteers Shareholders

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3 Key Stakeholder Requirements

Segment your stakeholders Dene what it takes to satisfy them by asking them

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4 Organizational Goals
Should be denable, measurable, and achievable Should be focused on meeting the needs of your key stakeholders Goals are supported by many lower level objectives and action plans that roll-up to achieve the top level organizational goals Typically 5 to 7 goals
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5 Organizational Strategies
Closely related to values Guide decision making when policies are not perfectly clear
Safety is our rst priority We will promote from within

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6 Systems and Processes

Systems processes that work together to accomplish your mission Processes the steps you take to create a product or provide a service Identify your key processes the ones that are most important to delivering your products and/or services Once identied, focus on improving these processes

Thursday, April 19, 2012

7 Balanced Scorecard
All of your important results on a single page A list of key stakeholders, their key requirements and how you are doing in meeting those requirements Can also be a list of key requirements that you must meet to achieve your mission, and how you are doing in

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8 Strategic Planning Process

What steps you go through to create and implement your strategic plan How often do you accomplish strategic planning Lots of people create strategic plans, the challenge is in implementing the plan

Thursday, April 19, 2012

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9 Communication Plan
Keeps stakeholders engaged Assures that everyone is working together in the same direction Is a two-way street the plan should pass on information and receive feedback Helps to engage everyone in everincreasing value for key stakeholders

Thursday, April 19, 2012

1 Write an Application
APEX has three levels of Applications:
Start-up Level (20 questions, 10 pages) Achievement Level (90 questions, 25 pages) Excellence Level (181 questions, 50 pages) Organizational Prole required with each application (33 questions, 5 pages)

You write the Application and Organizational Prole We form a team to evaluate it and give you feedback (Strengths and Opportunities for Improvement)

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APEX Provides Other Services

Consulting services for all aspects of the Performance Improvement Journey Annual awards conference Examiner Training

Thursday, April 19, 2012

A journey of a thousand miles begins with a single step.

Thursday, April 19, 2012