(Wild Apricot non-profit software – raw data from customer survey December 2008


How likely is it that you would recommend us to your friends or colleagues?

Comment Text 1. I have two websites with you http://cmlprofessionalwomen.wildapricot.org/ and http://coachforpeace.wildapricot.org/ . They are very small websites and I don't use even a hundredth of the potentiality that you offer. Nevertheless I think your offer is just great, easy to use, flexible, with lots of functions and nice-looking professional website. Your customor service is also very good, fast and clear replies. 2. It is very good, very powerful, and progressing all the time, but it's by no means perfect yet. There are some things that still need to be easier to do.

Response Date Tue, 1/6/09 12:27 PM

Thu, 12/18/08 7:09 PM

3. With a few minor additions, you could be a 10.

Thu, 12/18/08 7:52 AM

4. This is only because we have not really started using it Wed, 12/17/08 1:23 PM yet. We should start using it in January, and I'll be better able to move the check box one way or the other after that. 5. I have found your interface to be intuitive and well designed. Mon, 12/15/08 3:13 PM

6. I would wholeheartedly recommend Wild Apricot to Sun, 12/14/08 3:07 PM smaller nonprofit organizations that do not yet have their own web site. For those who have a significant investment in an existing web site and would need to use widgets to incorporate Wild Apricot functionality into their existing site, I would recommend waiting until the widgets have gained additional maturity. 7. I'm looking forward to the new additions. I was on 20m.com for many years. They have many features I also liked. 8. I love the product, the price, and the service! There are a few things that we have to work around in our specific circumstances, but for a shared system I wouldn't expect it to be 100% customized. 9. Songsalive! LOVES Wild Apricot! It's not the right solution for everyone, but it is a big 10. help for budget-constrained organizations who still wish to maintain a strong online presence. By covering (nearly) all bases, a lot of complication is removed for the administrator, but the individual components are less refined than what you'd get from piecing together a lot of specialized services from multiple providers. 11. Our organization is just getting started with Wild Apricot, so I don't have a real sense yet of how it will work for us, but based on what I've read on your web site about what Wild Apricot can do, I'm very excited. Sat, 12/13/08 12:48 PM

Fri, 12/12/08 3:38 PM

Thu, 12/11/08 2:40 PM Thu, 12/11/08 1:06 PM

Wed, 12/10/08 4:08 PM

While I think there are great things about WildApricot, Wed, 12/10/08 1:01 PM 12. the email situation is frustrating and not being able to administratively override the system to update member profiles is for our organization problematic. We added 2 new required fields to our 2009 application which members must sign off on and I as the GM can't go in to change their email address or any other piece of information without filling in those required fields for them which defeats their purpose. If I am wrong, and can override, please advise and accept my apologies.

I have used a couple of other website services in 13. addition to Wild Apricot and yours is definitely the best for clubs, organizations, etc. Every chance I get I pass on info about Wild Apricot!! 14. Well thought out and excellent openess by 15. programmers to listen to users needs and make every effort to meet the needs presented. Fantastic organization and website! Rating will change to 10 the moment you stop referring 16. to users who are not members of the organization as members and add a convenient way for administrators to enter credit card transactions on behalf of users. I already have recomended you to our National 17. association and Dallas. I believe they are joining as we speak! Great tool for non-profits and the consultants that serve 18. them.

Wed, 12/10/08 12:49 PM Wed, 12/10/08 9:07 AM Tue, 12/9/08 10:48 PM

Tue, 12/9/08 4:59 PM

Tue, 12/9/08 1:02 PM

Tue, 12/9/08 11:57 AM

For a membership organization where we need both Tue, 12/9/08 11:53 AM 19. public and private webpages, your product is fantastic. Even though I know several web editing programs such as Dreamweaver, Front Page, GoLive, etc., I used your web creation tools to create our site because my job as web curator may be passed to another member of our organization in the future who may not be as familiar with web creation. Your product makes it easy to send messages to members. The biggest factor is that we can afford to use your product. We are a non-profit group and don't have a lot of extra funds. I am very pleased so far. One very important feature that Tue, 12/9/08 11:06 AM 20. would move my rating to a ten would the ability to limit my members to only sign up for the same event once. I like Wild Appricot but find some things difficult. Tue, 12/9/08 9:50 AM 21. There should be a HELP button where you could type in a question (like in WORD). You can't see what font you are using. The undo button doesn't always work. Web site flexibility is restricted and limited to create a 22. more socially interactive web site. Improvements are needed to enable event registration 23. for multiple participants on one entry screen with one payment transaction. For me, best assets are your professional templates Tue, 12/9/08 7:44 AM Tue, 12/9/08 7:38 AM

Tue, 12/9/08 7:16 AM

24. and customisation, with complete website management. Event management is great, but overall integration (blog, forum) more important (I want Google searches to send people to my WA site, not different sites with my organisation's content.). I tell all organisations with membership management needs about WA. It still doesn't do everything we need. Although this is 25. because we have very specific membership workflow. While not perfect, the programs ease of use and 26. breadth of options are fantastic. Tue, 12/9/08 4:32 AM Tue, 12/9/08 1:48 AM

WA is great, and I do tell everyone about it, but there are Tue, 12/9/08 1:25 AM 27. some issues that keep me from calling myself your biggest fan. Works pretty well but i have some issues. 28. Not sure yet - some things I like, some things I don't. 29. When web site discussions with colleagues who work in Mon, 12/8/08 9:41 PM 30. the non-profit world, I suggest they look at our web site and its capabilities, and then at the WA website. Our members are also recommending WA as a solution to their clients when appropriate I have referred several colleagues. 31. As a non techie, I appreciate your wealth of knowledge 32. and willingness to help. the neutral score is becuase we are in the process of 33. setting things up and son far haven't gone live yet. At this time it looks good but until we really try to make it work it isn't possible to give an assessment one way or the other. I am a one-man company so never have the chance to 34. recommend you but I certainly would recommend WildApricot as a reliable platform Mon, 12/8/08 9:29 PM Mon, 12/8/08 8:55 PM Mon, 12/8/08 9:30 PM Tue, 12/9/08 12:07 AM Tue, 12/9/08 1:02 AM

Mon, 12/8/08 8:24 PM

Wildapricot is the most all inclusive system any non- Mon, 12/8/08 6:18 PM 35. profit can discover. It is a must for membership and sponsor driven organizations. Overall Great application. Very useful have created a 36. few accounts. I use the white lable product and most my clients 37. request affiliate managment so I am only using you one Mon, 12/8/08 6:12 PM Mon, 12/8/08 5:56 PM

of my sites I am developing for a client, that does not need it. You guys provide the best customer service that I've 38. ever experienced -- the combination of frequent updates and very prompt responses to individual queries. Mon, 12/8/08 5:52 PM

There is at least one person who I've told about it whom Mon, 12/8/08 5:45 PM 39. I think is opening an account. We are not using all of the functions of WA at this time, 40. but I'd certainly tell folks about it who might have the need. From what I have seen (I'm not the primary db person at my job) it's a great product. Great product - only reason not to recommend you 41. would be if something else fit their needs better. Classified job ads is part of every business. There 42. should be a classified feature. Non profit orgs need lots of surveys, because they need to keep donatio Mon, 12/8/08 5:21 PM

Mon, 12/8/08 5:09 PM Mon, 12/8/08 4:39 PM

Since my site is basically a membership site with some Mon, 12/8/08 4:29 PM 43. commerce necessary, most of what I have wanted or needed to accomplish has been done so, with ease, even for me (extreme non-techie). More than anything, every question or inquiry I have made has been handled superbly. Thank you. I've only been using it for a week. From what I have 44. seen so far, I am very impressed. I think if I take this survey after the 12/25/08 upgrade, 45. question #1 would be a 10. Reason: you will have online account (billing) management. I have all but abandoned our previous web site after 46. joining WA. Mon, 12/8/08 4:24 PM Mon, 12/8/08 4:17 PM

Mon, 12/8/08 4:15 PM

I have already done so with 4 people, you should have a Mon, 12/8/08 4:13 PM 47. referral program.. We are an international company. If you could allow 48. users to add more than two paypal account (US and Euro) on the website, it would be great. While there are a few tricks to using it well, in general 49. Wild Apricot brings a ton of functionality in an easy to use format for a reasonible price. All of this while also allowing some shared/distributed management capabilites for ifferent types of administrators. Mon, 12/8/08 4:08 PM

Mon, 12/8/08 4:06 PM

I admit that I may not know all the features because our Mon, 12/8/08 4:06 PM 50. site is managed by a third party that recommended Wild

Apricot for our purposes. I really do like Wild Apricot. It might not be AS Mon, 12/8/08 4:02 PM 51. complete as I would like to see it, however you are constantly adding features that are useful, your help is awesome and response time and attitude is terrific. Much appreciated! I have already pitched you to another organization... 52. I am a consultant and also give presentations to Mon, 12/8/08 3:35 PM 53. nonprofits and associations, and your software is always at the top of my list for Website software recommendations. I personally manage several client sites through you. Ease of use for a small company or association is the 54. biggest benefit to using Wild Apricot. Mon, 12/8/08 3:31 PM Mon, 12/8/08 4:00 PM

Although I have a few work-arounds that I have to Mon, 12/8/08 3:26 PM 55. use, overall Wild Apricot has been a live saver for me time-wise. I like it, but it still takes some getting used to--not as 56. simple as I hoped. This is nonprofit #3! 57. Mon, 12/8/08 3:23 PM Mon, 12/8/08 3:19 PM