(Wild Apricot non-profit software – raw data from customer survey December 2008


What aspects/functions of Wild Apricot do you find the most useful and why? How did it benefit you and your organization?
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Comment Text 1. 2. 3. Membership administration is the key feature for us. It will help us a lot once it will be put in place. Love the reporting on event registration. The membership management is very, very good. When my websites grow, it will be more and more useful. The fact that I can present a professional looking website without being a techie is a great advantage and benefits the image of my organisation.

Response Date Mon, 1/12/09 6:19 AM Tue, 1/6/09 6:36 PM Tue, 1/6/09 12:27 PM


I took on the role of treasurer, and realized we did not have a Wed, 12/31/08 11:38 clear system of managing our membership database. It was so AM out of date, and since I had payment information, I took on the task of cleaning it up. I kept it in excel spreadsheet temporarily, and new I was on a hunt for the solution. You had exactly what I was looking for in a database membership solution, and for a very reasonable fee. output to excel Consolidated list for contacts. Group emails. Event registration. Renewal. Payment through Paypal. We'd like to get into the web more, but we don't quite understand how to get our current domain hosted with WA. Tue, 12/30/08 11:43 AM Wed, 12/24/08 2:58 PM

5. 6.


Although I am pretty good with HTML, I am really just Sun, 12/21/08 9:24 beginning to learn CSS. I know you have tutorials, but something PM a little more in-depth would help (maybe even more links to read more of how to build a CSS so someone can build their own on a crap site). I learn the most by trying it out. Also, it would really be neat if on a page that is created if you could turn off the CSS. Why? Sometimes, you just want the look and feel to be completely different. For instance, we are a church, and I would love for the youth page or something like that to not have to live inside the CSS. Maybe there is already a coding way to do this,

but for us CSS novices, it would be great to have the option. Yes, I'd agree that this might be a hinderance or danger to those who aren't fimiliar with basic HTML, but for those of us who know how to link back to the main site and other pages, it wouldn't be a problem. Just a thought. 8. Its the ease of use generally that I really like. I now run three Sun, 12/21/08 8:37 sites for different organisations using WA, and they have PM improved admin processes immeasurably, and almost eliminated the manual work I used to have to do (which drove me crazy). The web page templates have been great. The membership Sat, 12/20/08 2:01 payment function is great. When a member chooses to pay PM manual, I would like the option of checking a box to change to pending or lapsed or leave active as an option in the management section. Fri, 12/19/08 5:26 PM Thu, 12/18/08 10:27 PM


10. The built in database capabilities saved us development time. Still working our way through all the features. 11. Online registration is the most useful for my organization.

12. 1. Custom fields in membership directory - very useful as it Thu, 12/18/08 7:09 enables us to send out targeted e-mails to members based on their PM location / interests. 2. PayPal integration - this makes it very easy for us to charge for events, and the multiple registration types is very handy 3. The ability to export members list and event attendees lists is VERY useful to us - this is data that we need to be portable. 4. HTML e-mails and notifications allow us to create captivating communications to our membership 13. Very easy to use for our members. Quick and easy to update Thu, 12/18/08 2:53 when there is a change needed. For example a date change or PM spelling error or information added. 14. I love the online searchable database and how you can send Thu, 12/18/08 7:52 emails to just certain groups using this function. I also thought AM the web design was easy to use. I love being able to have multiple administrators. Having this website has reduced lots of our group's paperwork needs and reduced labor - important when everyone is working for free anyway. 15. Email blasts, events & member management. Great flexibility! 16. Online registration, and keeping track of membership is awesome. Being able to add pages to meet our different trips needs, and to be able to have a private members only area is great... that's where we put our newsletter download. 17. Ease of allowing non-technical users to update the website Mon, 12/15/08 10:53 PM Mon, 12/15/08 3:13 PM

Mon, 12/15/08 11:00

AM 18. built in auto subscription recurring payments 19. search and email blast, event functions, on line registration and payment for members and events 20. Easy web site development and changes. Easy e-mail blasting. 21. the member directory, a log in aspect, and the ability to register for events. I'm still working on the payment option. Mon, 12/15/08 4:55 AM Sun, 12/14/08 11:11 PM Sat, 12/13/08 2:24 PM Sat, 12/13/08 12:48 PM

22. Integrated database, email, and web function well together and Fri, 12/12/08 7:36 PM make communication much easier and our records more accurate. 23. I love the membership database. We always have an up to date Fri, 12/12/08 3:38 PM membership list that we can "blast". I also love the members only pages. 24. I love the fact that I can create events and have members in the same environment. Kudos. 25. Event registration and payment. Membership sign up form and payment. Ability to download membership lists and event lists. 26. Very easy to use and manipulate. The member profile services and restricted areas are awesome. 27. On-line registration is needed and we do not have the staff to design and manage our own system 28. membership processing. easy website Fri, 12/12/08 3:18 PM Fri, 12/12/08 2:53 PM Thu, 12/11/08 11:06 PM Thu, 12/11/08 4:20 PM Thu, 12/11/08 2:40 PM

29. Having the integrated member application, database, and Thu, 12/11/08 1:06 directory is what brought me to Wild Apricot. There just PM weren't any other services out there offering the full integration of those items (without charging $500-1000 per month, based on our org size). It decomplicates my life as a volunteer administrator (by unifying several systems I had to use before for the same purpose) and increases the accuracy and timeliness of the member directory -- which previously was only printed every few years. 30. Online membership registration! That's the reason I bought it. 31. Ask me next year. 32. I like the fact that I spent no time maintaining the site and I can use any computer to work on it. 33. The manual and knowledgebase is excellent and easy to use for technotards.... Ease of Start up Membership Management Event Wed, 12/10/08 9:12 PM Wed, 12/10/08 4:08 PM Wed, 12/10/08 3:44 PM Wed, 12/10/08 2:44 PM

Management/Registration Economical Responsive updates 34. Electronic applications are great. Members having control over Wed, 12/10/08 1:01 keeping and updating their information is great. Having a way for PM members to share with each other is great. Getting to member information is easy. In most ways it works as a site for our club and its members. 35. The event calendar and being able to send out notices & reminders was very helpful to increase member participation. 36. Online payment, membership management including renewal notifications and invoices. 37. the most useful aspect is the facility to intergrate forms etc into my website...(everyone thinks i designed it !!!!) 38. administration of emails, events, and members all in one, so we don't need many different systems. Wed, 12/10/08 12:49 PM Wed, 12/10/08 12:12 PM Wed, 12/10/08 11:28 AM Wed, 12/10/08 10:50 AM

39. Spacing is not easy to fix - single space/double etc. Templates, I Wed, 12/10/08 8:40 know are meant for emailing; but there are times I would like to AM PRINT a decorated template, and only the text will print--in color or in B&W. I would like to see a place to be able to track "No Shows" at events--people who register but do not attend. Also a way to download it. 40. Really a huge help in back office and payment automation. Tue, 12/9/08 10:48 Really well integrated with payments systems. Great ability PM to integrate with non-WA webpages by use of Widgets. Benefits will be significant cost savings in the accounting and bookkeeping area. Also, provided our members with an excellent tool to handle their membership matters on their own instead of calling us. 41. I like the events management, although I don't like how it affects membership. I like that people can sign themselves up. Tue, 12/9/08 7:33 PM

42. The event management part of the package is terrific and has Tue, 12/9/08 7:28 PM simplified managing registration for our workshops and other events a tremendous amount. It has saved a lot of staff time!! Thank you!!!!!! 43. Page templates made it very quick and easy to get the new Tue, 12/9/08 4:59 PM site up and running. We appreciated the free trial period and the ability to work without a multi-year commitment. We also like the ideas and frequent updates/newsletters. 44. The ability to have a membership database online as well as a member directory. 45. The ability to have a great CMS with recurring membership billing, events, and members-only sections (which are also editable by members) are AWESOME. Wild Apricot is the Tue, 12/9/08 2:30 PM Tue, 12/9/08 2:06 PM

only affordable CMS I know that provides these features. 46. WYSIWYG, made it possible for non-tech staff to maintain the site. It allowed us to go from a stale site to one that is up to date. 47. Member management and recurring payments are excellent.....It runs itself (with the exception of manual cancellations which is OK). 48. Easy publishing, adding documents, etc. Glad that email blasts can have pictures now. Directory search function (and speed) is outstanding and really helps to get users onto the site. Tue, 12/9/08 1:04 PM Tue, 12/9/08 12:42 PM Tue, 12/9/08 11:57 AM

49. The membership directory is the most useful for our organization. Tue, 12/9/08 11:53 We are able to e-mail members. The directory also lets us create AM different groups - like regular members, associate members, and prospective members. We can keep the prospective members inactive until their paperwork for DAR is approved. We also like the calendar feature and the ability to mark an entry to be sent several times as a reminder. 50. Members being able to self-manage. 51. Not sure 52. Slick system. 53. Online registration is 95% of what we do with Wild Apricot. I don't think it can handle the type of membership we have, although I would like it if it could. 54. I like all of the functions that I utilize. 55. membership database & online registration 56. Web page customisation is most useful, because it allows me to create the right feel for my site, i.e. corporate logo, colour, font, layout. Having members register themselves for events makes attendance record keeping easier. But being able to control members' Discussion Forum settings is desired (see above). 57. blast emails 58. Managing event bookings Managing membership renewals and members information 59. All required elements for membership based organisation in one package. The white label feature has provided my company with the facility to offer a flagship product under our own company label 60. Very handy being able to embed code in pages. Used feature to integrate Google maps. 61. Love the member directory and the permissions settings, although I really am concerned that new members can view it Tue, 12/9/08 11:06 AM Tue, 12/9/08 9:50 AM Tue, 12/9/08 9:21 AM Tue, 12/9/08 9:17 AM

Tue, 12/9/08 8:33 AM Tue, 12/9/08 7:44 AM Tue, 12/9/08 7:16 AM

Tue, 12/9/08 6:48 AM Tue, 12/9/08 4:55 AM Tue, 12/9/08 3:33 AM

Tue, 12/9/08 2:07 AM Tue, 12/9/08 1:48 AM

before they have been approved. The event calendar is fab (although would love to be able to change the look/size/feel of the calendar). Maybe different template options for the calendar would solve this...? Being able to use PayPal standard is so great (saves us money and time). I can't thank you enough for that. Different registration forms for different levels is brilliant. The widgets are great for tying in with my main websites. Thanks for not forcing me to use your site or nothing (as so many do)! I literally had companies asking me "why would we do that?" when I was researching assoc. software. But most of all, thanks for constant evolution and listening to your users needs. In the end, that is what matters the most. 62. The membership database function is largely wonderful. Some quirks in the advanced search function, seems to me. Love the event registration, renewal, and donation functions; wish I didn't have to rely on PayPal for financial functions) (majority of my members refuse to use PayPal...) 63. Relatively easy to setup the members database. 64. Self update membership roster and downloadable for printing or USPS mailings. Tue, 12/9/08 1:25 AM

Tue, 12/9/08 1:02 AM Tue, 12/9/08 12:46 AM

65. Being able to integrate membership with conference software, to Tue, 12/9/08 12:07 check and see who is a member. Sending of automatic reminders AM when membership is due. Members able to change their own information. 66. Member database ROCKS! able to manage 800+ member database. in a few months setup member database and completed annual member renewal process with minimal problems. 67. Automated user member signups. 68. My officers and committee chairs have found it incredibly easy to use - we run the range of totally not web-friendly to programmer. We love the calendar, membership management, and website. Mon, 12/8/08 10:40 PM

Mon, 12/8/08 10:12 PM Mon, 12/8/08 9:58 PM

69. Overall ease of use; great support; helpful community forums Mon, 12/8/08 9:41 with questions and tips. As a professional association, we lean PM heavily on the membership and event functions, and completely ignore the Donor functions. We can implement new things and change old ones faster and easier than with our previous application, and that allows us to promote ourselves better and to support the needs of our members better than before. 70. database management; event registration Mon, 12/8/08 9:30 PM

71. The updates. Although I have to admit, I haven't been keeping up Mon, 12/8/08 9:29 with them. This is one of my goals for 2009. PM 72. email program, membership registration, event registration 73. I think that the cost of the service is very reasonable Mon, 12/8/08 9:22 PM Mon, 12/8/08 8:55 PM

74. Currently we find strengths in the features to allow members to Mon, 12/8/08 8:43 update their record or search the directory. It also helps us control PM who has access as before anyone with our "traditional" username and password could download the directory. 75. Even and membership management greatly reduce our administration effort. I really appreciated. For a better system, membership and event report is a higher level need, agree? We need to know who is the active / non-active member and a easy way for public to free subscribe our information without make a confuse login with password (may be just visit once) 76. Membership management, Event Registration, Document Publishing. Mon, 12/8/08 8:34 PM

Mon, 12/8/08 8:31 PM

77. I use the software so that people who work for me can track their Mon, 12/8/08 8:24 earnings. Also I use it for new sign-ups to complete a lengthy PM registration process. 78. The automated and recurring email functions. 79. email blasts, membership maintenance, event processingh 80. Membership Management, Event Management Mon, 12/8/08 8:08 PM Mon, 12/8/08 7:29 PM Mon, 12/8/08 7:28 PM

81. The event system is great and makes our workshops and Mon, 12/8/08 7:27 fundraising much easier. The membership database is also very PM useful, because it allows us to send out both bulk e-mails and use the export option to do bulk paper mailings updated automatically. 82. A database of all member information. 83. The membership, donor, meeting managment, and ease of management. 84. Keep track of my members. Mon, 12/8/08 7:20 PM Mon, 12/8/08 7:19 PM Mon, 12/8/08 6:54 PM

85. There are too many features to list them all, but the member list is Mon, 12/8/08 6:18 a great tool and having multiple communities and the intranet PM function is a great tool as well.

86. programs and event management, payment processing and website content 87. love everything about it, kep it up.

Mon, 12/8/08 6:12 PM Mon, 12/8/08 6:05 PM

88. The event reminder is a very nice feature. It brings everyone to Mon, 12/8/08 6:02 the same place if event happenings have changed from original PM enrollment. The original person in charge of the database and website was charging $1 per month per member and probably earned it with the number of people he had to handhold to get their directory listing correct. I was reluctant to take on the job but finding you made the job painless and not the least bit time confusing. Setting the whole thing up took about 80 hours once I understood how everything worked. The integration with our website www.thecbcc.com was excellent. 89. Event Managment, as there is a boom in online videos and webinars it your event managment that enables both online events and offline events to be put in the same system. 90. It's all useful. Mon, 12/8/08 5:56 PM Mon, 12/8/08 5:52 PM

91. The membership database import and payment system seems Mon, 12/8/08 5:45 flawless. Very happy with that: we had 25 new members in PM the first month after public launch! 92. The ability to control access to only paid subscribers. 93. Member Database and automated functions that stem from that. Mon, 12/8/08 5:29 PM Mon, 12/8/08 5:09 PM

94. Love that everything is in one place--i.e. forums, renewals, Mon, 12/8/08 4:58 members only section. We were able to collect dues online for PM the first time because of Wild Apricot and change the design of our website without hiring a web designer or having to upgrade expensive software. 95. Creation of events with broadcast emails 96. So many its hard to choose. The database is so important to us. 97. The RSVP, donation tools are most useful. The automatic response and reminders are also great tools. 98. WA had already paid for itself by automating membership and event registration notifications. 99. Integrated database and payment gateway Mon, 12/8/08 4:52 PM Mon, 12/8/08 4:52 PM Mon, 12/8/08 4:48 PM Mon, 12/8/08 4:45 PM Mon, 12/8/08 4:39 PM


100 I enjoy the fact that I can choose which info in a profile can be made public/non-public. & I love that members can upload photos.

Mon, 12/8/08 4:37 PM

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101 I'm trying to build an internet presence for my home inspection Mon, 12/8/08 4:37 company. It's been nice to be able to have an easy to use website. PM 102 1) Event sign-up - Payment tracking, attendee limits and multitier pricing 2) Members only pages 3) Online forums 4) Document uploads 5) Event reminders 6) Electronic invoicing 103 I am very pleased with the email blast feature! Mon, 12/8/08 4:31 PM Mon, 12/8/08 4:29 PM Mon, 12/8/08 4:28 PM

. 104 The blast e-mails and being able to take credit cards online. . . . 107 The administration panel . .

105 I absolutely LOVE the event management system and the vibrant Mon, 12/8/08 4:17 professional look of the website. PM 106 Being able to sort thorough members and download information. Mon, 12/8/08 4:15 PM Mon, 12/8/08 4:10 PM

108 Frankly, web services are cheap--google sites being free. For us, Mon, 12/8/08 4:06 the main differentiator has been memebrship management that is PM itnegrated with the web service. We are also planning on explorign the vent capailibites which seem cool but are not critical for what we do. 109 The biggest benefit is that it was a packaged program that got my Mon, 12/8/08 4:06 site up and running quickly. PM 110. Not my decision. Mon, 12/8/08 4:05 PM


111. Membership area is in general fantastic! Event registration Mon, 12/8/08 4:02 with Paypal Pro is SO helpful - we're astonished with the PM number of folks using it. We are an all volunteer association with a rotating board and no physical location - so to have the ability - for a nonprofit amount of money - to keep everything together is fantastic! 112. We love that it is web based and that you can add multiple administrators. Both organizations I work with are volunteer, so this helps alot! The membership database capabilities are very helpful!! 113. event registration membership database; customized database 114. It was the fastest way to get a membership site up and running. Mon, 12/8/08 4:00 PM

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115. It allows me to communicate to members of my club, which in turn brings our club together and has encouraged us to be more involved and participate more in club activities. 116. I like how easy it is to create a new page. 117. Membership, events and web presence all handled in one coordinated system. It's a freakin' dream.

Mon, 12/8/08 3:45 PM Mon, 12/8/08 3:45 PM Mon, 12/8/08 3:44 PM

118. CSS formatting. Let's me easily adjust the look of the site to what Mon, 12/8/08 3:44 the customers want. PM 119. Email blasts! 120 event announcements. We don't have to think about them . anymore. 121 The ease of use and the flexibility of the system make it easy to . accomplish many different functions. 122 all . . Mon, 12/8/08 3:44 PM Mon, 12/8/08 3:42 PM Mon, 12/8/08 3:38 PM Mon, 12/8/08 3:37 PM

123 Membership and event registration processes are pretty automatic Mon, 12/8/08 3:35 and fairly easy to set up. It's the main reason I recommend it to PM nonprofit and association clients. 124 online payment through PayPal cuts down on our financial admin Mon, 12/8/08 3:32 time, and it helps to have event registration lists generated PM automatically by registrants 125 All of it, really! Allows so many of us operating in separate geographic locations the ability to have access to up to date membership information. 126 Being able to create new pages as needed for data published by our members. And the greatest part of the software is being able to download pdf's of docs and pictures very easily. This is the biggest aspect of this program that helps make the user experience so useful. Mon, 12/8/08 3:31 PM Mon, 12/8/08 3:31 PM




127 Member self-service (member create and manage their own . profile) and online event registration/payment are the best features... The CMS - content management system is GREAT! .

Mon, 12/8/08 3:31 PM

128 Website management - much easier for anyone to update the Mon, 12/8/08 3:31 website Membership maangement - better than Excel PM spreadsheets Online donation - integrated with the website Email blasts - better than copying and pasting addresses into email software 129 It is helping us tremendously in organizing a large-scale conference. Mon, 12/8/08 3:31 PM



130 Web, Membership Management, Event Management. Great for Mon, 12/8/08 3:29 streamlining things (e.g. automatic renewal notices appear to be PM working well and getting a decent % of people to renew). Like the RSS event feeds but want a way of being able to subscribe to only certain types of events (e.g. Work Parties vs. Races / Events) so we can push out the content more easily to appropriate channels. 131 Member directory is great, will roll out event registration in 2009. Mon, 12/8/08 3:28 PM 132 The MOST useful thing is that members can update their Mon, 12/8/08 3:26 own information. They can also add an image. Also, in case I PM get hit by a bus, other members can continue the website. It is easy enough to use that many members can share the responsibilities for maintaining the site. Mon, 12/8/08 3:23 PM Mon, 12/8/08 3:23 PM

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133 The membership directory is the reason we're there and it's . wonderful--once I figured out what needed to be visible! 134 Member database--easy to use. .

135 Auto Email reminders for renewal of membership On line sign up Mon, 12/8/08 3:22 . for events on Calendar Ability to enable and control member PM access. 136 we love the event registrations . . Mon, 12/8/08 3:20 PM

137 Just the seamlessness of the whole system. It's so easy to use and Mon, 12/8/08 3:19 is much cheaper than an assistant. (Although I'd like one of PM those!) 138 That I don't need to do html so can actually make updates and changes at anytime. 139 Auto Invoicing Mon, 12/8/08 3:19 PM Mon, 12/8/08 3:15 PM

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140 I like how the levels of membership are broken down at a glance Mon, 12/8/08 3:14 fast. Also search detail are nice. I am looking forward to using the PM invoice tool in 2009. This will save us lots of time as we do get invoice request a lot.