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FORMA

HAIRDRESSING INDUSTRY TRAINING ORGANISATION MAGAZINE | ISSUE 2 | APRIL 2011

INDUSTRY RALLIES
Christchurch support

EPD
Popular workshops make a return for 2011

STUDY SKILLS
An extra day for HITO apprentices

L AURA TO GET LONDON R HELP


LAURA SIM YOU PSON NEEDS

INDUSTRY FEEDBACK
HITO needs your feedback

NEW HITO WEBSITE


New website launched

NEW QUALIFICATIONS
Advanced cutting

PLUS...

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CONTENTS
COVER STORY WORLDSKILLS CHRISTCHURCH
Industry rallies for Cantabrians PAGE 6 Help get Laura Simpson to London PAGE 1 Lauras Training for WorldSkills International Competition PAGE 2

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QUAL REVIEW
HITO Needs Your Feedback on Changes PAGE 10

EMPLOYER NEWS
Employer Professional Development 2011 PAGE 12

STUDY SKILLS
Extra day for HITO Apprentices PAGE 13

TRAINING STRATEGY
Creating a Roadmap for the Future PAGE 22

NEWS
The Latest from HITO Including a New Website and New Offices PAGE 24

QUALIFICATIONS
New Qualifications Ready to Go PAGE 20

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COVER STORY

E IT EY JUST MAK H QUOTE: T SY! LOOK SO EA

DONATE NOW & GET LAURA TO LONDON!


LAURA SIMPSON NEEDS YOUR HELP!
As winner of last years national hairdressing WorldSkills title, Laura has won the chance to represent New Zealand at Octobers International WorldSkills Final in London. Without the support of her community and the hairdressing industry, Laura wont be going to London and this opportunity will be lost. We cant let that happen!
LAURA, WINNING THE NATIONAL HAIRDRESSING WORLDSKILLS GOLD MEDAL.

LAURA SIMPSON

In Palmerston North Laura attended a WorldSkills training session given by New Zealand expert Niq James. The session was attended by employers and senior stylists who want to provide WorldSkills training to their own staff. It was the first time Ive been able to see Niq teaching the basic WorldSkills concepts and it was great refreshing myself on the fundamentals, says Laura. In Wellington Laura was able to attend a special training session given by two former WorldSkills contestants from Finland. She says this was an amazing experience, and she was blown away by the skills and knowledge on display. As well as picking up helpful hints, she learnt about the expectations of judges and the sort of things she will need to work on to get to where she needs to be. They do everything differently. They use different products, and even blow wave differently. They just make it look so easy! says Laura.

To make it easy to support Laura HITO have launched a new website: www.getlauratolondon.co.nz You can donate online and keep up with Lauras progress by reading her blog. Please give generously!

LAURAS TRAINING SHIFTS UP A GEAR


Laura Simpsons London training regime stepped up a notch in March when she attended special WorldSkills training sessions in Palmerston North and Wellington.

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WORLDSKILLS

LAURAS TRAINING
WorldSkills National Champion Laura Simpson has been busy training hard, preparing herself for the exciting challenge of the WorldSkills International Competition in London in October. WorldSkills New Zealand has teamed up with Australia and the UK to host a mock competition alongside Australian competitors in July. This has been named the Global Skills Challenge, and will be a great opportunity for Laura to compare her skills to other competitors she will meet in London. Laura is excited about the opportunity to get across the ditch and show the skills she has learnt since the WorldSkills wrapped up in September. I am so excited about going to Sydney. Its going to give me a good look where I am and what I need to work on. Ill also be looking forward to the opportunity to get some new ideas on styles and new techniques, says Laura.

LAURA RECEIVEING TIPS ON HAIR-UP FROM SANNI.

GOING TO SYDNEY. ITS GOING TO GIVE ME A GOOD LOOK WHERE I AM & WHAT I NEED TO WORK ON.
In late February Laura attended a Training Session in Palmerston North, where she joined Niq James and 13 other hairdressers who were keen to get a grasp on the WorldSkills techniques. It was very interesting to see everyones different take on the skill. It was also good to get some new tips from Niq on some of the basics, says Laura. Later in the month Laura visited Wellington and trained with two experienced WorldSkills competitors, Sanni Syd, who had placed 2nd at the WorldSkills Finland National Competition, and Jaana Hellsten, who came 1st at WorldSkills Finland and
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QUOTE: I AM SO EXCITED ABOUT

competed at WorldSkills International in Japan in 2007. Both have exceptional skills, and Laura was excited to have the opportunity to train with them and is looking forward to further training opportunities with the girls. Laura is impressed with their knowledge and expertise, and said she is looking forward to learning as much as possible off them. Laura and HITO would like to thank Cathy Davys from Cathy Davys Salon in Wellington for her help and support in hosting the training. Cathy was a previous New Zealand representative at the World Cup competitons.

TRAINING IN PALMERSTON NORTH.

COMPETITONS 2011
In late January and throughout February HITO hosted a number of Train the Trainer sessions with Niq James for those wanting to learn and pass on the WorldSkills techniques. The sessions provided an overview of the WorldSkills Competitions, and focused on a number of skills which are vital for success in WorldSkills. Response to the sessions was great, with some attendees requesting to have Niq personally come to their salons and teach all their staff! If you are interested in having a training salon in your region and feel there will be enough support, call HITO and let us know. Niq is always keen to pass on the skills on to enthusiastic and passionate hairdressers. Northland/Auckland & Whanganui & Nelson: 22 May 2011 Hamilton & Dunedin: 29 May 2011 Wellington: 30 May 2011 Following this, two apprentices from each region will go on to compete against each other at the WorldSkills Nationals in Auckland in November. The next International competition for Worldskills will be held at Leipziq, Germany in 2013. The winner from the 2012 WorldSkills National Competition will go on to represent New Zealand. Age Restrictions: If you are a continuing apprentice there is no age restriction. If you have completed your apprenticeship, you must not be over the age of 20 by 31st December 2011. If you would like to take part the application form for the regional competitions is included with this magazine, on page 4. The cost to enter is $180. If you have any confusion around this age limit, please do not hesitate to call Robert at HITO on (04) 499 1180 to receive more guidance.

REGIONAL COMPETITIONS
Following on from the success of the 2010 WorldSkills Competitions, HITO are running them again in 2011. If you think you have what it takes, and meet the age restrictions, dont hesitate to enter. It has been proven the skills you gain from training for WorldSkills can benefit your professional career. HITO will be extending the number of regions the regional competition will be held to six, with the addition of Hamilton and Whanganui.

JANNA, BRONZE MEDALIST, WORLDSKILLS JAPAN AND LAURA.

WORLDSKILLS NATIONAL COMPETITION IN CHRISTCHURCH IN 2010.

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INDUSTRY RALLIES FOR CHRISTCHURCH


THE HAIRDRESSING INDUSTRY HAS THROWN ITS WEIGHT BEHIND CHRISTCHURCH FOLLOWING FEBRUARYS DISASTROUS EARTHQUAKE.
HITO has been busy connecting salons requiring new premises with salons that have spare capacity. We have held information sessions for apprentices and have been working with local off job training providers and the tertiary education commission to ensure local apprentices are not significantly disadvantaged. Many Christchurch salons currently have vacancies and a list of salons in Christchurch looking for staff is available on the HITO website. The hairdressing industry have come up with a range initiatives designed to help Christchurch salons get back up and running. These include: ADOPT AN APPRENTICE: This initiative is designed to allow Christchurch apprentices and stylists affected by the quake to work in a salon outside of Christchurch for a period of time. This will allow training to continue and keep apprentices and stylists engaged and inspired. Please contact HITO if your salon is able to support a Christchurch apprentice or stylist. LOreal Warehouse (Building 8, No 9 Manu Street, Otahuhu). If youre in the Canterbury Region and are also able to help out then you should contact: Mike Beauchamp @ Boutique Hair & Beauty (Mike@bhb.me) HOPE THROUGH HAIR: In Auckland some of New Zealands best stylists helped raise over $10,000 by offering haircuts for a minimum $30 donation. In association with the NZ Association of Registered Hairdressers, Hope through Hair will now be going nationwide. All funds raised will be donated to help the hairdressing salons in Christchurch get back into business. FUNDRAISING & FUNDING: In addition to all the other fundraising activities NZARH are setting up a trust fund and will collect all financial donations/money raised. FOR MORE INFORMATION EMAIL: office@nzhairdressing.org.nz or phone NZARH (04) 586 1421

DONATE EQUIPMENT: On the 15th of April a shipment of new and used donated salon equipment is being delivered to affected Christchurch salons. Items donated so far include chairs, bar stools, reception desks, basins, and hood dryers. Boxes containing items such as towels, dryers, and brushes have also been donated. More equipment is needed so if you are in Auckland and are able to help out then you can deliver items to the

CUTTING ISSUES FOR APPRENTICES


Insurance can be complicated and the second Christchurch earthquake has opened up the inclusions and exclusions of cover. Insurance is not a bank. You dont pay your money over and get interest. The best that insurance does, is put you back in the same position than before the insured incident. However, this is where confusion can set in as excesses can be higher than the amount of the loss. Q.1 I am an apprentice and dont have contents insurance. Should I have it? A.1 You may find if you live at home, that you can obtain contents cover through your parents contents insurance. However, if you are flatting, then you should get some cover. If you accidentally left the stove on and caused a small fire, your landlords insurer will hold you liable. Contents insurance has a liability section which covers these sorts of events. Your contents insurance would include your work equipment when you are an employee. A contents insurance excess is lower than business excesses. Q.2 What happens when there is damage to my employers salon and my scissors are damaged, stolen or lost? A.2 If your employer is a member of the NZARH, our insurance package, gives an additional $5,000 cover for employees effects, which includes scissors or any valuables you may leave in your handbag. There is an excess which you would have to pay for. This may be the best option for you if you do not have contents insurance.

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BUSINESS INTERRUPTION INSURANCE


Business Interruption insurance, is probably one of the most complicated of business insurances. Only half of businesses, before the Christchurch earthquake on 4th September 2010, would have had cover and a small percentage only would have had enough cover. Because of the excellence of the fire service, businesses forgot about natural disasters and either self-insured or decided to take the risk. These answers below are simplistic and only give an idea and not the exact formula of how business interruption claims are paid out. Q.1 I have Business Interruption cover for 100% of my wages. I decided to be self-insuring for my other expenses. How does Business Interruption work and what is gross profit? A.1 Gross Profit or Gross Surplus is the figure on your profit and loss account which a business owner would like to take home! It is the figure before all fixed expenses are taken off. There are different ways of working it out but the simplest way is using your closing stock plus sales figure estimated for the next 12 months, less your opening stock at the beginning of the period of insurance and your cost of purchases such as products purchased, discounts received, discounts allowed (e.g. gift vouchers) and any bad debts written off or free services given. Say, for example, your estimated gross profit for the next 12 months is $400,000, then you would take 10% of this and allow for $40,000 increased cost of working. The $40,000 is allowed for you to relocate to other premises and commence work again if your premises are unfit for use for an extended period. Claims preparation costs are for you to employ a Loss Management Company to prepare the loss of profits figures for the insurance company to pay you out. This would be either $4,000 for a business with two or three employees or $8,000 for a larger operation. Insuring for only your wages means that you are underinsured and the insurance company may only pay you out a percentage of the true gross profit. Q.2 The insurance company says they will only pay for loss of access which is 10% of my gross profit. Why cant I get the whole claim paid even though I personally have had no damage to my assets or property but around me all the businesses are closed? A.1 The policy wording states you are insured for business interruption resulting from insured damage. This means if your contents or stock are damaged and this is below the excess, it still triggers a business interruption claim. If the building you are in, if you own it, has damage, the policy is triggered. If you dont own the building and it is damaged, it triggers the policy. However, if there is no damage to the building or your contents or stock or machinery, then there is no complete claim. To ensure that you still can claim for part of your loss, because prevention of access due to danger to life or closure by any public authority, the insurance will pay out 10% of the sum insured with an excess of the first 24 hours. This also applies for failure of power or gas or water or sewage or telecommunications. This also applies to customers or suppliers premises and closure of transport routes, ports or airports.

Lesley Scher, QPIB, FIBANZ, ANZIIF(SnrAssoc), CIP is Managing Director of The Insurance Brokers Limited, the NZARH Insurance Supply Partner for over 15 years and developer of the Salon Businesspack for NZARH Members only. For further details of the Salon Businesspack and related Group Discounted products, contact Lesley or one of her team at: Phone: 09 360 4219 Fax: 09 360 4220 Email: info@tib.co.nz or lesley@tib.co.nz Website: www.tib.co.nz.

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QUAKE UPDATE FROM HITO


As you may be aware HITO has been working with Helen, Chris and Suzanne at the local training providers (Avonmore and CPIT) to locate apprentices to better understand their situation in terms of health status, employment and training needs. Things are changing daily. Helen, Suzanne & Chris have been Helping HITO to call salons to check status of the salon and welfare of all staff- checking staffing needs. Attending meetings with apprentice to give them an update on OJT, see how they are all doing. Helped HITO contact the apprentices to inform them of the meetings and confirm attendance. Helping draw up lists of people who have catch-up. Discussing options to start catch-up assessments including locations and venues. As well as providing apprentices affected with small care packages, HITO is looking at the possibility of Off Job Training (OJT) resuming in some way very soon. Although both schools are not open, we believe that CPIT will be able to do something for apprentices. We have spoken to the HITO Board and they recognise that there will be a need for a different venue and possible structure of OJT. HITO is working closely with the both training providers to get the best possible solution for everyone. There was a CPIT meeting recently regarding the possible opening of the campus but with the hairdressing site in the Red zone its unlikely to be opened in the near future. Its going to take a long time to get back to any sense of normality. In the meantime, HITO is looking at providing Christchurch apprentices with assessments in their salons (or a colleagues salon if they dont have a current salon). We believe that this will be for apprentices who require catch up assessments. HITO will look to fund this for the apprentices in these unusual circumstances as a way that HITO can provide some level of support for these people. This would mean assessors going into salons and often assessing on a one-on-one basis. We are also currently holding OJT meetings to determine who we have for a class. Were committed to helping apprentices continue with their OJT and so would like arrange for the classes in different venues. This may be a theory delivery room on one day and then in a rented commercial salon on another day. The HITO team have been working to locate possible salons where practical delivery and assessment could occur for a group of apprentices. HITO had 103 active apprentices in the direct Christchurch region. A number of apprentices have lost equipment that was not their own and therefore not covered under the salon insurance. Find out more about insurance for employers and staff in the other articles in this magazine. Some salons are completely gone and are looking to relocate and some apprentices have been made redundant already. A number of employers have linked up with other salons and are sharing space as occurred after the September quake. We have waived the transfer fee for any apprentices in the affected areas. Finally and thankfully, the HITO office is out of the CBD and so was unaffected and all staff are safe. However like everyone who has gone through these difficult times, the HITO Canterbury team is suffering post quake, but are doing their best to struggle on to support others. At the HITO AGM in March, the Canterbury team and the Canterbury Association member thanked everyone for their support and kind thoughts. We were reminded however that for Canterbury people, the effects of the quake will live on for months and years, even when the media have moved on. We will have to make sure that we keep the support going for a long and extended period. There will be no quick fix. Thoughts as always with you Canterbury.

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CHRISTCHURCH HAIRDRESSERS GO OVER AND ABOVE


to a colleague to cover the mans wound to stop the bleeding. Unfortunately the pad was put on the wrong way round, and as a result the man received a free waxing when it was removed and put on correctly!

COMMITMENT TO SALON SECURITY #2


Strands Hair on Litchfield Street was one of the Citys worst affected salons - the back half of it collapsed. Incredibly, everyone got out safely. Once out of the salon apprentice Steph Forde saw first hand the extent of the damage and the injuries that had been sustained. Thinking selflessly she ran back into her salon and grabbed towels and gloves which she gave out to people on the street to treat wounds with. In another over and above display of commitment, Steph also retrieved the salons sign and took it into the salon, and then secured the salon by locking the front door (despite the fact that the back half of the salon was now wide open!).

CARPARK RINSE TO THE RESCUE


Immediately after the earthquake struck Cantabrians were focused on connecting with their families and friends. A lady in the suburb of Papanui is one such example. Immediately prior to the quake she was having colour work done on her hair. Understandably, her first reaction once he quake hit was to get out of the salon, jump in her car, and locate her family. Like so many others she was stuck in traffic. Luckily for her, a hairdresser was walking past and noticed that not only was she still wearing her cape, but that her foils were still in. Fearing a chemical cut, the hairdresser got her to drive into an adjacent carpark and then proceeded to use two bottles of water to rinse out her bleach. Water was a precious commodity in Christchurch after the quake, so HITO salutes this unknown hairdresser for his selflessness and commitment to scalp care!

Everyone in New Zealand has been shocked and horrified by the devastating impact of Christchurchs February earthquake. Images of the quake and the destruction it caused have been beamed into every living room in New Zealand, as well as to millions of others overseas. It is with great relief that despite serious damage to many salons, there have been no reported fatalities or serious injuries to those in the local hairdressing industry. We are all aware of some of the great initiatives that have emerged from hairdressers all over New Zealand to support our Christchurch colleagues. There are however many stories of leadership, ingenuity and selflessness shown by Christchurch hairdressers on the day of the quake. Below are just a few of the many stories that have not yet been told.

KATES TAxI
HITO Apprentice Kate Fogarty went well over the call of duty in the aftermath of the earthquake. Immediately after the quake Kate drove an elderly client back to the clients house. Upon arriving they noticed that her property had suffered significant liquefaction. Kate quickly realized that they would need to work quickly to minimize the damage, and grabbed whatever materials she could to prevent the liquefaction from entering the house. Kate also got the ladys neighbours to help out. On her way back home Kate picked up another lady and gave her a ride to her sons school. Once there, someone else requested a ride, and Kates taxi service continued!

COMMITMENT TO SALON SECURITY #1


The CPIT Training Salon is a glass walled building situated in one of the areas most damaged by the earthquake. Fortunately the quake hit when all the students were out at lunch, and students and staff escaped injury. The salon itself did not fare so well, with its glass walls shattered into hundreds of pieces. The fact that the salon no longer had any walls did not stop a tutors repeated attempts to lock the salon door. The tutor, who shall remain nameless, was ultimately successful in securing the salons front door!

STICKY SITUATION AT AVONMORE


Avonmore tutor Suzanne Stratford was on the 6th floor of the Avonmore Building when the quake struck. Her immediate reaction was to get under her desk, however when she saw dozens of students attempting to run down the stairs and out to the severely damaged Cashel Street, she sprung into action. Suzanne ran out to the common room area and repeatedly told students to get under desk and away from the windows, and to stay calm. Pleasingly, no Avonmore students were injured. Suzannes quick thinking continued. Seeing someone who had suffered a cut to his leg, Suzanne found a sanitary pad and gave it

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PAMPER DAY SUCCESS


On March 27, at an event called the Revive Pamper Day organised by Shar Sutherland Todd of Sutherland Todd Hairdressing in Merivale, Christchurch, the team from Sutherland Todd along with other keen volunteers provided complimentary wash & blow dries for a feel good pamper. Grant and Sasha from Bettjemans in Auckland flew down to lend a hand to their Christchurch counterparts. There was the option for people to donate to the Red Cross for the services they received; however fundraising was not the objective of this event. The event was aimed at lifting the spirits of earthquake shaken Cantabrians. TV3 and One News showed out to cover the event and Shar Sutherland explained that they had seen many people walking into the salon with the weight of their world showing on their faces however they left the salon with a smile on their faces and feeling rejuvenated. There was also a special haircut given to an 11 year old Christchurch boy. William McDonald had his Justin Beiber locks cut off and restyled into a shaved Red Cross number. In the weeks following the earthquake William set to gaining

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sponsorship to have his beloved locks cut off to raise money for the Red Cross Appeal. William managed to raise an amazing $1102. Congratulations and well done to everyone!

REVIEWS OF QUALIFICATIONS AT LEVELS 1-6 ON THE NZQF


The New Zealand Qualifications Authority (NZQA) has the overarching responsibility for qualifications in New Zealand. NZQA has for some time indicated that it would like to reduce the number of qualifications on the framework, and if possible, reduce the amount of duplication. This is where different education providers offer very similar qualifications, but with different names. In the hairdressing and beauty industries there is a high level of duplication in lower level certificates. There is however there only one set of national qualifications. These are maintained by HITO, who has the responsibility for keeping them relevant to the industry and learners. As part of that role HITO is required to review its qualifications periodically, which it has done. NZQA have decided to review all qualifications throughout New Zealand in subject areas over the next three years, with a focus on reducing the numbers of qualifications on the national framework. It is NZQAs view that this process will make the system easier for learners and employers to understand. In 2011, NZQA has scheduled 17 targeted reviews for specific subject areas. Qualifications in both hairdressing and beauty will be reviewed in 2011. Other subject areas being reviewed this year include aviation, agriculture, hospitality and religious studies. This review is called the Targeted Review of Qualifications, or, in government speak, the TRoQ.

WHAT DOES THIS MEAN FOR HITO?


HITO, like all other ITOs, is working with NZQA to determine the specifics of what the TRoQ means and how it should happen. What is known is that HITO is required to submit a plan to NZQA outlining how we propose to review all the qualifications in the hair and beauty areas. This plan will be informed by consultation with stakeholders and providers. HITO is also required to fund this process in conjunction with stakeholders. As yet it isnt clear how NZQA expect HITO to make this happen, but they have said they expect the process to be contributory with costs shared equally among participants. After the process of review and consultation, the outcomes of the review

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must be submitted to NZQA for approval. NZQA will then make a decision about the shape of qualifications in the hair and beauty industries, both current and in the future. HITO, and other providers, are bound to accept any decision that NZQA makes as final.

identify and address any issues of duplication with similar qualifications on the framework review the arrangements for consistency across the application of the qualification(s) involve and consult with appropriate stakeholders, consistent with the qualifications Stakeholder Profile and incorporate their feedback. Mandatory stakeholders would include tertiary education organisations currently providing programmes of study and training leading to the qualification conduct the review and make provision to align the resulting qualifications with the requirements for listing a qualification at levels 1-6 on the NZQF. At the completion of the review, prepare and submit a review outcome report to NZQA which summarises the process of the review, its findings and the recommendations for any changes to be made which may include: no changes to one or more of the qualifications changes resulting in one or more new qualification versions

developing one or more new qualifications expiring or discontinuing one or more qualifications.

DISPUTING REVIEW OUTCOMES


As part of its guardianship of the NZQF, NZQA is responsible for qualifications listed on the NZQF and in this role is the final decision-maker on the outcome of a qualification review. It is anticipated that in the majority of cases there will be consensus over the outcome of a review process. If an individual qualification developer or stakeholder proposes an outcome that NZQA is unable to accept, then NZQA will consult with the affected parties over its proposed final decision. In making its final decision, NZQA will take into account the views expressed in the consultation and explain its decision. Full details of the review can be read online here: http://www.nzqa.govt.nz/studyingin-new-zealand/nzqf/reviews-ofqualifications/

TIMELINES
Specific dates are still in negotiation, although theoretically the review should start in the second quarter of the year, and a plan should be submitted within three months. The entire process is supposed to be completed within 6 months. NZQA have warned that any failure to meet this timeline without a reasonable explanation may result in the status of the qualification(s) on the NZQF being changed to Expiring.

THE REVIEW PROCESS


NZQA have stated that HITO must develop a plan with timelines and the approach to: assess the current need and demand for the qualification(s) and the fit with the demonstrated current and future requirements of learners, industry and stakeholders

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EMPLOYER NEWS

LEARN AT EMPLOYER PROFESSIONAL DEVELOPMENT WORKSHOPS


YOU ASKED FOR THEM...
HITO is running the popular employer professional development workshops (EPD) again in 2011. EPD sessions are rated very highly by employers who attend them when we surveyed our members in 2010 the overwhelming demand was for more!

At first I thought, I could do without this on a monday night, its tea time. What did I say yes for?! But thought I should go as I said I would, and dont like when clients dont turn up (do we?!) I was amazed at what I got out of it! Answers to lots of questions about all those things you have no one to ask. I came away feeling passionate about hairdressing again, remembering how I felt when I first entered the industry. I now know that I want to pass on my skills to the up and coming hairdressers, I have had a wonderful career and want others to follow. Thank you HITO!
Lorraine Burke - Loaf

DATES AND LOCATIONS


Mon 2 May Wed 4 May Mon 30 May Mon 4 Jul Mon 11 Jul Mon 11 Jul Mon 11 July Wed 13 July Mon 18 Jul Mon 25 Jul Mon 15 Aug Nelson Tauranga Christchurch Wellington Auckland (10am - 11.30am) Pukekohe (1.30 - 3pm) Northshore (6pm - 7.30pm) Whangarei Taranaki Dunedin West Coast

TRAINING SESSIONS FOR THOSE TRICKY SKILLS


In response to demand, HITO is holding extra training sessions to help apprentices or trainers to perfect those skills which can be a bit more challenging. To assist apprentices to really get their heads around fingerwave and razor cutting, HITO has developed Hairskills sessions. Hairskills sessions cost $50 per person, will be led by industry experts, and run from 4 - 7pm unless otherwise stated. Contact your regional Sales and Liaison Manager or contact the HITO National Office on (04) 499 1180 for information. 2 May Queenstown 9 May Christchurch 16 May Whangarei 23May Blenheim 20 June Palmerston North 27 June Invercargill 4 July Hamilton (fingerwave and fashion perming) 18 July Auckland (10am - 1pm) 18 July Northshore (4pm - 7pm) 25 July Hawkes Bay 8 Aug Wellington

THE PEOPLE
HITO team members will lead the workshops. A user-friendly workbook will be given to all attendees covering aspects of human resources and training. All attendees will receive a set of informative employer resource documents from the Department of Labour.

... SO WERE DELIVERING


To meet the need of the industry, HITO is running a series of workshops throughout most regions in New Zealand. These will be held on Monday or Wednesday nights from 6 - 7.30pm (unless otherwise stated) to try and accommodate employers as best we can.

COSTS
Workshops cost $40 per person. There are limited spaces so please book well in advance! Payment is required at the time of booking. Contact your local Sales and Liaison Manager for further information Enrol now places fill quickly! www.hito.org.nz/correctweblink

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is required and enhance their learning experience. Therefore HITO have added an extra day for these assessments and learning to take place. This will happen on their first day of attendance at Off Job Training. This additional day is fully funded by HITO and there is no additional cost to the apprentice or employer. Separate to this, HITO will now be allowing apprentices who finish all assessments required within their Off Job Training year earlier than the allocated number of days to return to the salon. (Alternatively the apprentice may have the day off dependant of the arrangements between the employer and apprentice). This means that they will not have to attend the full number of days if they have completed all their units before those days of off job training is up. This is to recognise the achievement of the apprentice and the training that the employer has provided. This is to recognise and reward employers and apprentices where there is a positive and successful training culture. A revised schedule will be sent to the apprentice and employer in the near future regarding the literacy/study skills day. If you have any queries or require more information, contact your regional Sales and Liaison Manager.

STUDY SKILLS OFF-JOB TRAINING DAY FOR HITO APPRENTICES


In 2011 HITO will be providing all first year apprentices with an additional day of off-job training (OJT). The day will cover the following topics: Literacy assessment Study skills Initial induction Orientation and expectations of OJT The training will occur prior to the start of off-job-training, and is being paid by HITO through funding from the Tertiary Education Commission. In cases where apprentices are identified as requiring further assistance in the areas covered, more intensive tutoring will made be available. As well as directly benefiting apprentices, HITO believes the training will provide many benefits to salons. The additional training should mean less re-work, fewer booking and re-booking errors, and lead to greater training success. Overall it will help make apprentices better equipped to operate in the salon. Employers, for those of you who have first year apprentices attending Off Job Training this year, there has been a slight amendment to the number of days they will be required to attend. HITO has been fortunate enough to be granted some additional funding to provide more specific literacy and numeracy assessments and to help the apprentice with learning study skills. This will help bridge any gaps in their learning, identify where additional support

APRIL 1 EMPLOYMENT LAW CHANGES


Key changes to the Employment Relations Act 2000 and the Holidays Act 2003 come into effect on 1 April 2011. Some of the key changes that could affect salons are: EMPLOYMENT RELATIONS ACT 2000 All employers will be able to offer a 90 day trial period to new staff There is a change to the test of justification used by the Authority or the court to determine if a dismissal or employers action was unjustified From 1st July 2011, employers will be required to retain signed copies of individual employment agreements. HOLIDAYS ACT 2003 Employees will be able to request that their employer cashes up a maximum of one of their four weeks of annual leave Employees will be able to request to transfer a public holiday and observe it on another working day A new averaging formula can be used if it is not possible or practicable to work out relevant daily pay or if an employees daily pay varies in the relevant pay period Employers will be able to require an employee to provide proof of sickness or injury within the first three consecutive calendar days of taking sick leave, if they inform the employee as early as possible that proof is required, and agree to meet the reasonable expenses of obtaining the proof Changes to the rules around taking alternative holidays. For more information go to: www.ers.dol.govt.nz

FORMA MAGAZINE | ISSUE 2 | PAGE 13

CHAMPIONS

PAGE 14

DIANA BEAUFORT

ING LOVE TRAIN QUOTE: I IT EN I SEE HOW WH M. ERS MY TEA EMPOW

DIANA BEAUFORT
REDS HAIR, PUKERUA BAY, KAPITI COAST
Diana has owned Reds Hairdressing in Pukerua Bay, Wellington, for 16 years and has personally trained her entire team. She currently employs ten staff, four of whom are apprentices. I love training when I see how it empowers my team. Through mentoring and training I hope to give them skills to become the entrepreneurs and successful business people of the future. Superior education is our unique selling point and my salon is seen as leading the way forward. Training is an investment in the future, for both the salon and the individual. You need to invest in your team and it will pay off in the long term. The less time Im on the floor looking after my own clientele the more profitable my salon has become. Diana has designed an in-salon training and education programme which runs parallel to HITO training. We have a two hour in-salon training session once a week and all trainees are paid to attend. I have employed an independent trainer to assist with my training programme to ensure that our apprentices get the most out of each session. I have a mentoring system to buddy up my senior stylists with apprentices so they get ongoing support on the floor all day, every day. Diana has a real focus on coaching her team on the importance of great communication and consultation skills. She has created her own consultation guide to develop these skills. My team understands that in addition to their exceptional technical skills, to be successful you must understand and communicate effectively with your clients. At the beginning of the year I have a planning meeting with each employee to map their training needs for the year. We also have team meetings and a one on one session weekly to identify any barriers and how to overcome them. It is very important for me to always have an open mind and to keep learning. Im a course junkie and Im committed to keeping my salon a real learning environment. By providing exceptional training Im ensuring my stylists are motivated and excited.

FORMA MAGAZINE | ISSUE 2 | PAGE 15

APPRENTICE JOURNEYS

PAGE 16

RIA WIKIO

LF SEE YOURSE EY IS TO NE, TE: THE K QUO FROM DAY O SSER AN S A HAIRDRE A TICESHIP AS PPREN AY. SEE YOUR A AND RN EVERY D TO LEA PORTUNITY OP

RIA WIKIO
2009 APPRENTICE OF THE YEAR OVERALL WINNER
After gaining a degree at university, Ria decided to follow her true passion and pursue a career in hairdressing. I love to follow fashion and trends and always knew a career in hairdressing would be a job where I could go to work and love it every day. says Ria. Ria says her clients are her number one motivation for her to be the best she can be. Getting to know your clients and having really positive interactions with them is the most important thing. Its all about them at the end of the day. I really love the day-to-day working environment of our salon. Its great being able to make people feel amazing about themselves every day. Ria believes apprentices should take every opportunity they can to get outside their salon and learn something new. This industry is always changing and to keep up you need to be learning all the time. The key is to see yourself as a hairdresser from day one, and see your apprenticeship as an opportunity to learn every day, rather than just a means to get qualified. Ive done some competition work and have worked backstage at local productions and events. Not only is it really interesting, but because youre challenging yourself and stepping out of your comfort zone, youre learning as well. The more you learn the better job you can do for your clients. Youve got to keep pushing yourself, and getting yourself out there. It builds your confidence. Youve got to take risks. You might not win or even get placed, but youll have fun learning along the way. Ria believes you learn much more doing an apprenticeship. When youre in the salon you see everything and you push yourself to learn and ask questions so you can get on the floor as soon as possible. This also gives you the chance to meet future clients. Ultimately, how good a hairdresser you become depends on self motivation, who you choose as your mentor, and how much attention you pay to the people you admire.

FORMA MAGAZINE | ISSUE 2 | PAGE 17

QBYE

QbyE PUTTING MIHIS GOAL WITHIN REACH


HITOs Qualification by Experience (QbyE) programme is the perfect way for multiaward winning hairdresser Mihi Tiananga to achieve one of his main goals for 2011 - becoming professionally qualified. Mihi left high school in fourth form and, more by accident than design, quickly started his hairdressing career. He has since risen to be one of the best in the business, winning Schwarzkopf Hairstylist of the Year in 2008, and being a finalist for the LOreal Professional Colour Trophy in 2005/2006. His salon - Do Hairstyling - was Boutique Salon of the Year in 2010, and a finalist in the LOreal Professional Salon of the Year in 2011. After leaving school I went straight to Southland Polytechnic and when I was told I couldnt do photography, started a hairdressing course. A week later I managed to get an apprenticeship and I havent looked back, says Mihi. Right from the start being a hairdresser has been a great outlet for my creativity, it awakened something from inside of me. It was also a great way to meet girls! says Mihi. Although Mihi did the full three years of his apprenticeship, he never completed his final units - something he has always regretted. My goal was always to complete my qualification but other priorities got in the way. I became a dad, moved to Christchurch, and was focused on building a mean clientele. Now I have my own salon and its important that I am qualified so I can train my staff. QbyE has been a bit scary. I dont like to follow the rules, so it was difficult to go back to the rule book and learn all the technical stuff. A lot of people have believed in me over my 13 years in the industry and thats helped to give me the self belief I needed to do this, says Mihi. I just really want it completed. I have done a lot in my career, and getting my qualification is another accomplishment that I will be really proud to have achieved. Getting qualified is something I should have done years ago, says Mihi.
PAGE 18

QbyE HELPS FUTURE PROOF BARBERSHOP


THE NEED TO FUTURE-PROOF HIS BUSINESS WAS A KEY FACTOR BEHIND BLAIR ASTWOODS DECISION TO UNDERTAKE THE NATIONAL CERTIFICATE IN BARBERING THROUGH HITO QUALIFICATION BY ExPERIENCE (QbyE) PROGRAMME.
QbyE allows people like Blair, who have extensive industry experience, to have this evaluated and counted towards gaining their National Qualification. 5x Roads Barbershop was started in Hamilton by Blairs father Ray, and Blair has been in and around the shop for almost as long as he can remember. He is now the Director. Having the qualification allows me freedom going forward as it means I can continue to grow the business by taking on apprentices, says Blair. Blair says that the apprenticeship model and the barbering national certificate work well for the industry. The qualification is a good match with the requirements of a commercial barbershop. Having the qualification enables you to build your own career and future. I feel from a business owner perspective and from a teaching perspective, its beneficial that I can open all the doors I can for my staff. It would be mean to teach people how to be a barber but not give them the opportunity to gain the national certificate. When you are training other people, having your own qualification helps and supports you do a better job, says Blair. Blair believes attitude is the number one attribute you need to succeed as a barber. You need to put time and effort into your client, and go out of your way for them. Its a service industry and our job is to make the client feel great, says Blair. Its important to sell yourself so your client knows you have done a great job. Having your qualification up on the wall is a key way of showing the client that there in the hands of a real professional. Barbering is a good long term career. And if you do things right then youll be well supported by your community, says Blair.

SIGN UP FOR QbyE NOW AND WIN!


HITOs Qualification by Experience (QbyE) programme allows people with industry experience to have their hairdressing or barbering experience evaluated towards gaining a National Qualification with the support of HITO. We have a special promotion available where if you sign up for QbyE and complete within 3 months, you will be put into a draw to win an iPhone 4.

QbyE
Barbering
Special Deal

Would you use an unqualified electrician to wire your barber shop? Then why would someone want an unqualified person doing their hair? Get your qualification based on your experience in industry - qualification by experience (QbyE). Do your QbyE in 3 months and go in the draw for an iPhone!

WIN

HAVING YOUR QUALIFICATION UP ON THE WALL IS A KEY WAY OF SHOWING THE CLIENT THAT THEYRE IN THE HANDS OF A REAL PROFESSIONAL.
BLAIR ASTWOOD Director, 5x Roads Barbershop Hamilton QbyE Graduate

PRICING GUIDE Half price application QbyE Year 1 credit fees Year 2 credit fees Interview fee (average) Final Assessment if QbyE process is finished within 3 months
Can be paid off weekly for up to 6 months must be paid in full prior to sitting finals. Any resits or additional evidence requirements may incur additional costs. Interview cost based on a 2 hour interview. If longer, extra costs may apply.

$100.00 (normally $200.00) $128.00 $146.00 $130.00 $275.00 (normally up to $585.00)

Deal ends 31 August 2011 Drawn in December 2011

QbyE

Would you use an unqualified electrician to wire your salon? Then why would someone want an unqualified person doing their hair? Get your qualification based on your experience in industry - qualification by experience (QbyE). Do your QbyE in 3 months and go in the draw for an iPhone!

Hairdressing Special Deal

WIN

QBYE IS ONE OF THE BEST THINGS IVE DONE. I AM SO PLEASED I ACHIEVED SOMETHING ID WANTED FOR A LONG TIME.
ADRIAN BARCLAY Winner: Hair Expo 2009 New Zealand Hairdresser of the Year Owner of Venom Salon, Invercargill QbyE Graduate and holder of the National Certificate in Hairdressing Practice

PRICING GUIDE Half price application QbyE Year 1 credit fees Year 2 credit fees Year 3 credit fees Assessment 2759 Interview fee (average) Final Assessment if QbyE process is finished within 3 months
Can be paid off weekly for up to 6 months must be paid in full prior to sitting finals. Any resits or additional evidence requirements may incur additional costs. Interview cost based on a 2 hour interview. If longer, extra costs may apply.
FORMA MAGAZINE | ISSUE 2 | PAGE 19

$100.00 (normally $200.00) $200.00 $170.00 $222.00 $135.00 $130.00 $275.00 (normally up to $585.00)

Deal ends 31 August 2011 Drawn in December 2011

QUALIFICA TIONS

HITO LAUNCHES ADVANCED CUTTING QUALIFICATION


At last! After extensive consultation and development, HITO is delighted to announce the first of the new management qualifications - Advanced Cutting - is ready to be launched. HITO have developed a ground breaking online learning platform for this programme to recognise the progressive nature of this qualification and the industry. The National Certificate in Hairdressing (Advanced Cutting) recognises the research and design decisions involved in producing high fashion cutting work. There are three tasks included in the qualification: 1. Researching cutting work of prominent stylists, identifying the themes and influences of their work and creating a portfolio of your findings.

2. Developing a portfolio of your own work and describe what has influenced your styles. 3. Do a platform demonstration in front of other stylists and of a style you have created. This involves explaining the cut and techniques used to create the cut. WHO SHOULD DO THE PROGRAMME? The programme will be ideal for anyone working as a senior and doing fashion work. The Advanced Cutting qualification would be a natural progression for anyone who has completed their final assessment or who wishes to move into the areas of

platform artist or technician. The online platform developed by HITO means you will have more flexibility to study and work. ARE YOU INTERESTED? Get in touch with your Sales and Liaison Manager, who will be able to give you more information and get you up and running with the programme. Keep an eye out for further management qualifications soon to be released!

NEW

HITO ADVANCED COLOURING QUALIFICATION!


to identify and explain advanced hair colour work reflecting current and emerging trends. Key elements include presenting a portfolio of your own advanced hair colour work, and completing a live platform presentation of an advanced hair colour in front of a live industry audience. Completing the advanced colouring qualification will also demonstrate to employers that you have other transferable skills and knowledge such as oral presentation, research, analysis, and portfolio compilation. HITO is proud to bring the qualification levels in New Zealand to a new level with the development of this programme, and cant wait to share it with you! Talk to your regional Sales and Liaison Manager for more information.

HITO IS ExCITED TO ANNOUNCE THAT A NEW ADVANCED COLOURING QUALIFICATION IS ON ITS WAY!
The National Certificate in Hairdressing (Advanced Colouring) (Level 5) is for experienced hairdressers who want to gain advanced skills and knowledge in advanced hair colouring. It builds on the National Certificate in Hairdressing which is a pre-requisite for entry. Completing the qualification will show that you are experienced in a wide range of advanced hair colour work, and able to identify emerging trends and styles in advanced hair colouring. It will also show that you can identify and correct colour problems in hair. Stylists who hold the National Certificate in Hairdressing (Advanced Colouring) will have demonstrated their ability

NATIONAL CERTIFICATE IN NAIL TECHNOLOGY DEVELOPED


Following consultation with the Beauty Industry, HITO has developed a national qualification in nail technology. The National Certificate in Beauty Services (Nail Technology) (Level 4) is awarded to people who can perform a range of beauty services at a professional level within the commercial environment. In particular, holders of this qualification are able to perform a manicure and/or pedicure service and nail augmentation services as an independent beauty services operator. Holders of this qualification will also be able to consult with a client, establish the needs of the client on the basis of consultation, sell beauty goods and services to meet client needs, conduct the prescribed service in a professional manner, and maintain communication.

PAGE 20

STYLIST JOURNEY BEGINS!

GALLERY

LAST YEAR HITO PROFILED SOME OF NEW ZEALANDS MOST ExCITING UP AND COMING HAIRDRESSING TALENT IN THE APPRENTICE JOURNEYS BOOK. HITO IS DELIGHTED TO PUBLICISE THE FACT THAT THE FOLLOWING APPRENTICES PROFILED IN THE BOOK HAVE COMPLETED THEIR NATIONAL CERTIFICATE AND CAN CALL THEMSELVES QUALIFIED STYLISTS:
1 2 3 4

2007 2009 1 ALYSSA STIELLER 2 NIKITA BARTER 3 KATHERINE MINTY 4 JASMINE MCBETH 5 ARDITA RAKOVICA 6 LOUISE WEBB 7 TARA LOWE 8 DORIEN VAN DEN BERG 2010 9 MARY-ELLEN ORCHARD 10 STACEY CLEGHORN 11 RIA WIKIO 12 JOEL HORNELL 13 KRYSTAL WARD 14 JESSICA WALDEN 15 HALEY BARRACLOUGH 16 TONI CLARKE
9 10 11 12

14

15

16

13

FORMA MAGAZINE | ISSUE 2 | PAGE 21

CREATING A ROADMAP FOR THE FUTURE


AS PART OF ITS LEADERSHIP ROLE, THE NZ HAIRDRESSING INDUSTRY TRAINING ORGANISATION (HITO) HAS BEEN DEVELOPING A ROADMAP FOR THE FUTURE OF TRAINING IN THE HAIR AND BEAUTY INDUSTRY.
The roadmap has been informed by workshops across the country with salon owners, HITO apprentices, the New Zealand Association of Registered Hairdressers (NZARH), education and training providers, and other stakeholders. The workshops built on research studies which HITO has commissioned over the last five years. It describes the hair and beauty sector, and its education and training arrangements as they are now. It also identifies a vision of how they might look in the future, and some of the actions HITO might need to take to support this vision. Apprenticeships generally considered to work well. Salon owners and apprentices are generally positive about HITO apprenticeships. They value that the apprentice works on real clients in a commercial setting, and like the off-job training as well. There were opportunities for improvement, including: Promotion of apprenticeships Screening of salons for their suitability to take on apprentices Explanation at the start e.g. HITO expectations of the salon owner, training plan for salon owners to follow Consistency of assessment Understanding why apprentices drop out Low take-up of management and business training Effective management and business skills are critical to the success of salons However, the take-up of such training tends to be patchy. recession. Ensuring that qualifications are completed is an area of growing emphasis, which HITO welcomes. Reviewing the national qualifications structure - The New Zealand Qualifications Authority (NZQA) is currently undertaking a targeted review of certificates and diplomas at levels one to six. If the proposals of this review are implemented it will mean that the current Level Four National Certificate in Hairdressing (Professional Stylist), which can currently only be fully completed via an apprenticeship in a salon environment, could be completely undertaken in an education and training provider environment. This would be contrary to much of the feedback received in the workshops (and in HITOs previous research), which indicates that salon owners highly prize skills learnt in the workplace. Many salon owners believe that an individual needs to be able to perform in a commercial environment before being deemed a fully competent stylist.

HOW WELL IS THE CURRENT SYSTEM WORKING?


Perceptions and feedback from participants of HITOs recent workshops, and findings from research studies carried out by HITO showed: Some concerns about full-time pre-trade training Salon owners and apprentices raised some concerns about full-time pre-trade training Inadequate screening of students, and unrealistic expectations of the hair and beauty sector among students Inappropriate skills being covered Variety in course content and standards More students than the sector can absorb Poor value for money for students and Government

WHAT DOES THIS ALL MEAN FOR THE FUTURE? FUTURE EDUCATION AND TRAINING CONTEXT
Value for $ and ensuring completion - The Government has indicated that it wants greater value for money from its education and training spend. This is in the context of the recent global downturn and local

ACTION PLAN
HITO has developed an action plan in response to the development of the roadmap. It sets out key points for action raised in workshops and in the research carried out by HITO. It also sets out HITOs response to these points and actions to be carried out. These are available for viewing and comment on www.hito.org.nz

PAGE 22

2011 INDUSTRY AWARDS ARE COMING TO AUCKLAND


This years Industry Awards are shaping up as the biggest and best yet. There will be new awards, some amazing prizes, and it will all be taking place in a new super city! And just like every other year, the awards will be showcasing New Zealands most exciting hairdressing talent. The Awards are being held at the Auckland Museum on 20 November, and once again we are teaming up with the NZARH and Kitomba Business Awards. The night will be a celebration of excellence, and provide a peek into what the future of our industry will look like. HITOs Apprentice of the Year Award is one of New Zealands most prestigious hairdressing awards, and propels the winner into the industry spotlight. The popular Jasmine McBeth Scholarship celebrates the efforts of apprentices who have achieved great things despite the odds. The HITO Training Salon of the Year and the Hairdressing Tutor of the Year Awards celebrate the commitment, passion and talents of those ensuring that the future of hair is in good hands. HITO is always overwhelmed by the number of entries we receive to for the Hairdressers in Training Photographic Competition. HITO will also be launching a new award Trainer of the Year Award. More details on these awards, and application forms, can be found on the HITO website and with this magazine. This year HITO will be partnering with Trade Magazine to bring you the New Zealand Protg Programme. This is an opportunity for apprentices to use their creativity and styling skills to create a fashion forward editorial look to be published in Trade Magazine. Six winning protgs will be flown up to Auckland and mentored by industry leaders to produce a top fashion shot, using a professional model, top makeup artists and stylists, and a professional fashion photographer. Each finalist will receive $1,500 of professional products and styling equipment, as well as a pass to the 2012 Hair Expo in Australia. The overall winner will be announced at the Awards, and will receive a return airfare to Sydney for the 2011 Hair Expo. Applications for all the HITO Awards close on 7th October 2011. www.hito.org.nz

FORMA MAGAZINE | ISSUE 2 | PAGE 23

NEWS

NEW WEBSITE LAUNCHED


HITOs new website will keep you wanting to come back! With beautiful imagery and an improved structure that makes navigation easy, it will be much easier to find out all you need to know. To help you get the information you need HITO is making much greater use of Social Media. Go to Facebook and like us at HITO Apprenticeships to see for yourself! Sign up and you could even win a prize.

www.hito.org.nz

HITO NATIONAL OFFICE:


PO Box 11764 Wellington 6142 or Level 1 95 Thorndon Quay Wellington 6011

HITO AUCKLAND OFFICE:


PO Box 11921 , Ellerslie Auckland 1542 or

NEW HITO OFFICES


In 2010, HITO moved all of our offices in New Zealand. In Christchurch, we were lucky to secure a new office which survived the recent earthquake. In Auckland we have moved out to Ellerslie while the Wellington office had a short jump next door to premises that gives us lots of storage space.

Level 3 49a Main Highway , Ellerslie Auckland

HITO CHRISTCHURCH OFFICEO


PO Box 1575 Christchurch 8140 or 3d Wise Street Addington Christchurch 8024 New telephone numbers are on the back page of the magazine.

PAGE 24

GET YOUR NATIONAL QUALIFICATION GLOBALLY RECOGNISED


now have their skills and experience recognised in Australia, Canada, South Africa, England and the European Union. Mana Dave says the new International Certificate will help the industry be seen as more professional. Nationally qualified stylists who want to further their career overseas are the big winners now that New Zealands premium hairdressing qualification is internationally recognised. Holders of the National Certificate in Hairdressing Practice or Professional Stylist who have at least one year experience as a senior operator can The International Certification reinforces to clients that youre a qualified professional. It shows clients that your training has been world-class, says Mana. Mana says that the International Certification represents a great opportunity for those who have recently qualified. The International Certification is great for someone who has got nationally
MANA DAVE

qualified, got their hands dirty for a couple of years, and who wants to ply their trade internationally. It will give you instant credibility overseas, says Mana. For more information, and to apply for your International Certification, go to www.hito.org.nz

KIAORAMAI IN GREYMOUTH
Greymouth apprentice Teneal Dense says her clients are now getting a much better service since she completed her KiaOraMai certificate. I used to be quite shy and didnt talk too much, but now I am definitely warming up. I am now much more comfortable and confident around clients, and my boss agrees! says Teneal. As part of her training Teneal completed a workbook and attended a one day customer services workshop. She was the only hairdresser at the workshop, with other participants coming from places such as pharmacies, motels, and tourist attractions. I learnt all about how to give great customer service, as well as things like how to deal with angry customers, and people from different cultures. We also talked about the World Cup and how to make sure that we are great hosts for all the tourists who will be visiting. A lot of it was about putting yourself in the tourists shoes and thinking about how they would feel it certain situations. It was quite a hard thing to do as we had to write about things that we have never experienced ourselves, says Teneal. Teneal has worked on and off at Split Enz since she was 12, and is currently in the first year of her apprenticeship. In June she and her 3 work mates will all be attending the Sydney Hair Expo, something she is very excited about!

KIA ORA MAI


The KiaOraMai training programme is designed to lift customer service experiences throughout New Zealand. It takes about four months to complete, and is all about creating great relationships with customers. For more on KiaOraMai go to www.kiaoramai.co.nz

FORMA MAGAZINE | ISSUE 2 | PAGE 25

2011
APRIL
4 5

IMPORTANT HITO DATES


Industry Assessor Day Industry Assessor Day
Wanganui Wellington

MAY
2 2 3 4 9 16 22 23 29 30 30 EPD Train the Trainer HITO Annual Awards open EPD Train the Trainer Train the Trainer WorldSkills - Regional Comps Train the Trainer WorldSkills - Regional Comps WorldSkills - Regional Comps EPD
Tauranga Christchurch Whangarei Auckland/Nelson/Palmerston North Blenheim Hamilton/Dunedin Wellington Christchurch Nelson Queenstown

JUNE
20 27 Train the Trainer Train the Trainer
Palmerston North Invercargill

JULY
4 4 11 11 18 18 25 Train the Trainer EPD EPD EPD EPD Train the Trainer EPD
Hamilton Wellington Pukekohe Auckland/North Shore Taranaki Auckland/North Shore Dunedin

AUGUST
8 8 15 EPD Train the Trainer EPD
Napier Wellington West Coast

OCTOBER
2 7 WorldSkills
London

All applications for the HITO annual awards close

NOVEMBER
19 20 20 20 21 WorldSkills Day 1 WorldSkills Day 2 Industry Awards 2011 HITO Graduation HITO Breakfast
Auckland Auckland Auckland Auckland Auckland

PAGE 26

DATA PROVES HITO IS A TOP PERFORMER

REVIEW OF HITO CONSTITUTION


During the recent HITO Annual General Meeting proposed changes to the constitution of HITO were presented. The constitution is the overarching rules that HITO works by and includes key purposes of HITO, the structure of the board and membership along with identifying different meeting requirements. The HITO board had undertaken to do a review of the rules to ensure that they were appropriate for the future of HITO. The key changes that were proposed were: Change to structure of the HITO board to include an independent chair and directors from barbering, beauty and hairdressing That membership be based on each salon (barbering, beauty or hairdressing) get to be a direct member instead of the regional associations being the members That barbering and beauty be identified in this document as HITO is now the standard setting body in addition to hairdressing Outlined an advisory committee to help the members when they are required to vote for a new HITO director. This was to give clear information about how those nominees rate compared to the criteria outlined. After much debate the members (currently the regional hairdressing associations) did not pass the changes to the HITO rules. There will be ongoing discussion with members. HITO continues to be committed to seeing the HITO constitution reviewed to ensure that it meets the needs of industry moving forward. We look forward to your thoughts.

DATA RELEASED BY THE TERTIARY EDUCATION COMMISSION (TEC) HAS CONFIRMED THAT THE HAIRDRESSING INDUSTRY TRAINING ORGANISATION (HITO) IS LEADING THE WAY IN PROVIDING QUALITY ON-THE-JOB TRAINING.
The data compares credit achievement and completions across all 38 Industry Training Organisations (ITOs) in 2009. HITO ranked 2nd for credit achievement and 9th for completions of all ITOs, performing extremely highly for a relatively small ITO. HITO CEO Erica Cumming said that HITO was pleased with the result, which reflected HITOs focus on making sure hairdressing apprentices and businesses experienced quality training. By itself, the data isnt hugely useful, but it is a benchmark which HITO will be aiming to improve even further, says Erica. HITO is looking at developing even more ways we can help apprentices complete their training successfully, and continues to develop new post graduate programmes so stylists can continue on their learning journey. We also have a real focus on developing literacy and numeracy support which we think is reflected in these rankings, says Erica. HITO had the highest completion rates for industries where qualifications were nonmandatory. This shows that although the obtaining the HITO National Certificate is not an industry regulation, businesses and trainees recognise it as essential for demonstrating the standard required to operate in this profession. 2010 results will be available soon.

FORMA MAGAZINE | ISSUE 2 | PAGE 27

BARBERING

EXTEND YOURSELF WITH BARBERING


More and more qualified hairdressers are furthering their skills by undertaking the National Certificate in Barbering. There is an increasing acceptance that many of the skills required to be a successful barber are different to the skills required by hairdressers. Half our population are male, so having the right skills can make a big difference to your bottom line! Talk to HITO to find out more about how you can add another string to your bow and become a qualified barber.
NIQ JAMES AND MERRAN KOPUA-DUFF WITH THEIR NATIONAL CERTIFICATE IN HAIRDRESSING (BARBERING PRACTICE). NIQ AND MERRAN WERE THE LAST IN NEW ZEALAND TO ACHIEVE THIS QUALIFICATION. IT HAS BEEN REPLACED WITH THE NATIONAL CERTIFICATE IN BARBERING.

BARBERING OLD SCHOOL STYLE APPEALS


Cutting hair has always coming naturally to Patolo (Pat), an apprentice at Murray Gibson Barbershop in Timaru. I grew up in Samoa and from a young age Ive been cutting hair. Its something I have always been good at, says Pat. I always thought I would become a teacher but when I came to New Zealand so many new opportunities opened up for me. Cutting hair is something Ive always enjoyed so I jumped at the chance to do a barbering apprenticeship. Pat says he likes barberings old school style. Barbering is all about giving people a great service. I really enjoy talking to people and finding out more about them. Ive got my own sense of style, and know that by doing what comes naturally to me, Im making people feel good about themselves. Thats an awesome feeling, says Pat. Barbering sits nicely alongside one of Pats other interests - playing rugby something which has proven a great way to meet future clients! In the future Pat says hed like to start up his own barbershop. Hes also keen to use his passion for teaching to pass on his knowledge to up and coming barbers.

BARBER WORKS AND PLAYS IN THE SNOW


Qualified hairdresser Peter Wells began working as a barber when he moved down to Wanaka eight years ago for a snowboarding season. Ali Babas was looking for someone to take over the reins and Peter was in the right place at the right time. Barbering can take you anywhere. You only need your scissors and a comb and youre going to make a good living. Youre never going to run out of work hair is always growing, says Peter. Although a qualified hairdresser, Peter felt it was important to do his National Certificate in Barbering. Its important to keep training and challenging yourself and the barbering qualification was another notch to my belt. Barbering is a completely different skill to hairdressing. As well as improving my technique, doing the qualification taught me about cut throat shaving something I had really wanted to learn about. Barbering is a great career path. Within three years of starting out you can be qualified and own your own barbershop, says Peter.

PAGE 28

SALES PROFILE

FIONA NELSON - HITO MID-CENTRAL


SALES AND LIAISON MANAGER
I grew up in Masterton and still have a bit of the rural girl in me, and enjoy occasionally pulling on a pair of gumboots and mucking in. Have enjoyed moving around and experiencing different places - Waikato, UK, Wellington, Palmerston North, and now the sunny Hawkes Bay. Before starting with HITO I was with the Flooring ITO in a business development role. Over the years I have been fortunate enough to enjoy a very varied career - having worked a lot in the health sector, aged care, private companies, and hairdressing, as well as interesting temping roles overseas. Going through the journey with the apprentices to reach their ultimate goal - their qualification. Having the opportunity to work with some very talented and inspiring industry people - both from a creative perspective and from a business sense as well. Enjoy the journey, work hard and apply yourself and your efforts will be rewarded. Work hard at keeping the lines of communication open with your employer/trainer. Get your models in as you cant do it without them! I love going to the movies, and enjoy living in the Hawkes Bay- the heart of wine country - where there are lots of concerts to enjoy. Im about to dust my bike off again and enjoy some more of the outdoors. Spending time with family and friends, particularly over a good old Kiwi BBQ.

SALES PROFILE HEADING

WANT TO HAVE A SAY ON HAIRDRESSING TRAINING?


To ensure the voice of employees is hear in all of HITOs strategic decisions, the HITO Board is currently looking for an employee representative. HITOs Board is responsible for setting the future direction of HITO. The Board shapes HITOs overarching strategy and their decisions help determine what the future of training in our industries will look like. If you would like to have a real influence on HITO and the training we support, then step up to the challenge and become the Boards employee representative. The employee representative has a two year term and is expected to attend six Board meetings a year, as well as the HITO Annual General Meeting (AGM). Expenses are covered and there is a daily rate for attending meetings. To be successful in this role you will need to be confident, solution focused and able to work well as a team. The person also needs to be able to read and comprehend what can often be complex documents. Ideally the person will be fully qualified or in training. If you would like to find out more, please contact Rob McMaster at HITO to find out more and to register your interest. The closing date for registering your interest is Monday 24 April 2011. Rob McMaster HITO Administration Manager (04) 499 1180 rob@hito.org.nz

SAVE BIG WITH THE HITO STUDENT ID CARD


As a HITO apprentice, you can now benefit from all of the student discounts that full time students have with the new HITO Student ID Card. If you are on a HITO programme, are a NZ resident or citizen and have paid all of your HITO fees, you can apply for this card that gives you discounts on a wide range of products, services and fares in New Zealand. The card costs only $20 and you can download the application form from the HITO website. Start getting those discounts now! www.hito.org.nz/Studentcards.aspx

FORMA MAGAZINE | ISSUE 2 | PAGE 29

HITO NATIONAL OFFICE


PO Box 11 764, Wellington 6142 Phone (04) 499 1180 Fax (04) 499 3950

NORTHERN
Phone Fax Mobile (09) 579 4844 (09) 579 4845 (027) 470 0169

AUCKLAND
Phone Fax Mobile (09) 579 4844 (09) 579 4845 (027) 443 2401

MIDLAND
Phone Fax Mobile (09) 579 4844 (09) 579 4845 (027) 480 6550

MID-CENTRAL
Phone Fax Mobile Central Phone Fax Mobile (04) 499 5150 (04) 499 5152 (027) 445 5758 (04) 499 5150 (04) 499 5152 (027) 470 0170

NORTHERN SOUTH
Phone Fax Mobile (03) 338 5376 (03) 338 4376 (027) 483 2405

SOUTHERN SOUTH
Phone Fax Mobile (03) 338 5376 (03) 338 4376 (027) 470 0171

www.hito.org.nz