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 Emily Odza, MLIS 

Contact info: Objective: Seeking Librarian I position in public library—focus on adult services Qualification highlights Over 1200 hours at reference desks and circulation desks throughout Oakland Public Library branch system as Librarian I (floating) Relied on for superior service to patrons and innovative problem solving Quick learner of new concepts, policies and procedures Enthusiastic lead and idea person for new projects Impeccable writing and computer skills (Microsoft Office Suite, Millennium / Encore / Link+ user ) Savvy Web tool and social media user (blogs, Twitter, Facebook, Flickr) 15+ years customer service, administrative experience, and team player in previous career Master’s degree earned in 2009 with public library concentration from SJSU Relevant Work Experience LIBRARIAN I (Temporary Part-Time) Oakland Public Library – various branches June 2010 – to date Shifts included Main Library reference desk, Magazine & Newspaper room, Children’s Room, and Information Desk. Experience at branches included Cesar Chavez, Dimond, Eastmont, King, Piedmont, and Melrose, and less time at Montclair, Rockridge, and Elmhurst; at both Adult Reference and Children’s Info Desks • Adaptability to different sites, managers, procedures, and patrons • Versatility and demonstrated ability to work with variety of patrons (different ages, levels of education, reading tastes, and ethnicities) • Competent, thorough and patient assistance to patrons with different levels of needs: research, job applications, homework, readers advisory, social service assistance, etc.; provide instruction on technology, ebook downloading, basic computer skills, word processing and OPAC’s as time allows • Amenability to special assignments: school & fair outreach, monitoring special events, computer class assistance, assistance to supervising librarians with collection development and weeding, displays, summer reading sign-ups, and other projects. • Assistance to circulation desk staff with check in, check out, collecting fines, claims returned, processing new library cards and orientation to library. Relevant Volunteer Experience / Internships Oakland Public Library – Information Desk Berkeley Public Library – North Branch Sep 2006 to Jun 2010 Aug 2008 – Feb 2009

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World Images ( – San Jose State Art History Dept. Archival Internship Summer 2008

Emily Odza Previous Work Experience


ACCOUNT REPRESENTATIVE May 2002 – Feb 2005 Managed Health Network (MHN), Point Richmond, CA Within team of seven, I provided customer service to 320 EAP clients in California and U.S. • • • Customer Service and Administrative duties Friendly, cooperative problem-solver for both external clients and internal departments Learned and/or researched company policies and benefits; offered policy explanations to clients Renewed 50 accounts annually, developing relationships with HR staff and brokers Communications & Data Management Devised efficient procedures for tracking brochure production for team, conducting mailings, sending electronic communications to clients Systemized new client orientation and launch procedures by developing checklist for team Customized or designed promotional materials for outreach to clients Proposed database enhancements to improve tracking of clients’ needs

ADMINISTRATIVE ASSISTANT Sep 1987 – May 2002 Occupational Psychological Services (a division of MHN), Oakland and San Rafael, CA Reporting to Program Director and consulting psychologists, coordinated and organized psychological screening program serving up to 60 public safety agencies in Northern California (major clients: Alameda County, SF City and County, Sacramento County). • • • Liaison/Coordinator/Exam Proctor Database Design & Management Document Production Education and Training Masters in Library and Information, San Jose State Univ. MLIS Coursework
202-Information Retrieval 261-Children’s Lit ages 6-12 204-Information Organizations & Management 200-Information & Society 240-Information Technology Tools and Applications 210-Reference Services 248-Cataloguing 256-Archives (at Bancroft Library) 220-Advanced Reference-Medical Libraries and Librarianship 247-Vocabulary Design 280-History of Books and Libraries 287-Information Literacy Seminar 298-Professional Socialization and Trendspotting (in conjunction with ALA conference 2008) 289-E-Portfolio: Completion of Final Project – demonstrating 14 core competencies.

Dec 2009

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B.A., Connecticut College: majored in French language and literature, liberal arts 2 years coursework in Architecture/Interior Design/Fine Arts, CCSF Centro Latino and Mesoamerica Institute: 10 months of Spanish classes