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45-446 M EA KA U A S T. KANEOHE, HI 96744 PH: (808)-286-3177 EMAIL: HYNGURL@GMAIL.COM


Seeking a position that uses my knowledge and experience.

Organized, reliable, honest, hardworking, friendly, and open to learning new things.

WORK OF EXPERIENCE 02/12- to present [Arts & Science Advisory, UH Mānoa Campus] [Clerk Student Assistant] [Honolulu, HI ] • Take advisory appointments • Pull and File Student Confidential files • Answer phone calls or students questions • Enter student information into various programs • Process student confidential paperwork and distribute to several offices • Email, fax, mail paperwork or other information 01/10- 08/12 [Nani Makana dba Trade West] [Order Entry Clerk] [Honolulu, HI] • Enter customer’s orders in 4D system. • Assist with phone orders from customer’s. • Assist in processing customer’s credits. • Email, fax or call customers regarding their orders. • Check fax machine for orders and other paperwork for the company. • File customer’s orders. • Invoice customer’s orders and label boxes to ship. 06/08-12/09 [Hawaii Nut & Bolt, Inc.] [Accounts Receivable Clerk] [Honolulu, HI] • Process and Invoice the daily cash orders and sales orders in the Acctivate System • Calculate the cash, checks, and credit card transactions on a daily basis • Review the cash, checks, credit card transactions and sales orders invoices after it synch into QuickBooks • Prepare the cash deposits • Monitors and maintains the cash box daily • Assist customers with their payments or other information by telephone, email or fax • Update and File customer’s information 08/02 – 12/07 [Royal Food Brokers] [Customer Service Representative] [Honolulu, HI]

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Provided excellent phone etiquette to customers and manufacturers. Assisted customers by entering and monitoring their orders Organized and invoiced the customer orders Faxed information to the manufacturer and customer Experience with Microsoft Word and Excel programs Provided excellent customer service to the manufacturer and customers

05/01- 05/02 [Advantage Webco Dodge] [Customer Service/Admin Ass’t] [Honolulu, HI] • Assisted the customers by entering and monitoring their orders • Calculated commissions from processed orders • Organized, prepared, and filed customer’s claims and deductions • Faxed information to the manufacturers and customers • Some experience with Microsoft Word and Excel programs • Provided excellent customer service to the manufacturer and customers 05/00- 04/01 [Hilo Hatties] [Data Entry Clerk/Merchandising Assistant] [Honolulu, HI] • Assisted in preparing the purchase orders for the Assistant Buyers • Acquired the knowledge of the STS system • Provided excellent service to the Merchandising Department • Faxed and filed the purchase orders to all the vendors • Helped to modify months of information back into the STS system • Maintain record information on inventory at the warehouse

02/00- 05/00 [Calvary Episcopal Preschool] [Teacher’s Aide] [Kaneohe, HI] • Assisted in the care of 2-4 year olds • Prepared the children’s snacks • Maintained a safe and nurturing environment • Organized the children’s play activities • Motivated and observed the children 08/98- 12/98 [GTE/Manpower] [Telephone Operator] [Honolulu, HI] • Operated a computer and multi phone system simultaneously • Provided excellent customer service • Assisted customer with telephone numbers or other information • Transferred emergency calls to 911 • Handled around twenty-five to forty thousand calls a day • Maintained a clean and safe work area. EDUCATION • • [08/11- present] [University of Hawaii at Manoa] [Honolulu, HI] [ Undergraduate: BA/Communications] [08/06 – 05/11] [Windward Community College] [Kaneohe, HI] [Associates Arts Degree in Liberal Arts]

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[08/96 – 09/98] [Kapiolani Community College] Liberal Arts Major [09/91- 06/96] [James B. Castle High School] Received High School Diploma

[Honolulu, HI] [Kaneohe, HI]

ACCOMPLISHMENTS • Received an accreditation on excellent customer service from GTE. REFERENCES Available upon Request