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FAQ’s on Mobile Backup

1. What is Mobile Backup?
Mobile Backup is a service that safeguards all data of your mobile phone including Contacts, Calendar, SMS, Photos, Videos, Music, Calendar, and Tasks depends on your handset. The Mobile Backup service copies your mobile phone’s data in a secure manner to Grameenphone’s secured Mobile Backup system, and also enables you to restore the saved data on your phone (New / Existing) whenever you change your phone or in case you lose the data accidentally.

2. What will be the confidentiality of your stored data?
No other person excluding the user (with registered log in and password) can see his/her files that have been stored or backed up in the mobile backup server. The data will be stored in the mobile backup server in an encrypted format to ensure absolute safety, security and privacy. Even the admin user will not be able to view the details of the content of any subscriber.

3. What are the features available on Mobile Backup service?
Mobile Backup service enables you to: • • • Easily & quickly backup all your mobile data View, manage and edit all your data through secure internet website Copy/Restore all your saved/backed-up data to your phone (New or Existing)

4. What all kind of data that can be saved using Mobile Backup service?
You can save the following categories of data depending on your phone model: • • • • • • • Contacts List Photos Videos Music Events & Tasks Calendar SMS

5. Can I use Mobile Backup service from any connection, be it pre-paid or post-paid?
Yes you can use Mobile Backup service from your pre-paid as well as your post-paid connection. 6. How I can subscribe to Mobile Backup Service? You can subscribe to Mobile Backup service in following ways:

• • • •

SMS: Write Backup and send to 6000 USSD: Dial *111*2*8# WAP: Go to wap.gpworld.com and click on Mobile Backup Icon using GP WAP access point Web: Go to https://webserv.grameenphone.com/mobilebackup from your PC and click on Sign Up button

Postpaid subscribers will enjoy the free browsing time after 12 A. 10. Please note that if you are registered successfully as a new Mobile Backup subscriber you will receive the following confirmation message: “Dear Subscriber. The offer will be valid until further notice. 8. write Wap>space<handset brand name>space<handset model and send to 8080 (e. from service activation date and the 3 days free browsing will be shown as discount in the monthly postpaid bill.g. Note that this is required for EDGE enabled handsets only who are willing to subscribe for Rich Client and/or SyncML client package.BDT 20/month + 15% VAT • Basic (SMS based) – BDT 10/month + 15% VAT Note: Also newly activated subscriber will enjoy 3 days free internet browsing. WAP Nokia N73) 12. Prepaid subscribers will enjoy the free browsing time from service activation date. make sure you have GP WAP settings as default in your handset. Standard SMS and Data charges applicable. Customer care will provide you the steps to activate the EDGE. How the 3 Days Free browsing offer will be applied? This will be applicable once for the newly mobile backup registered subscribers for 3 days and will be applicable for Rich and SyncML client only*. For details please call 121. What are the subscription types and charges? Following subscription charges will be applicable: • Client Base (Rich & SyncML client) . Do I need any additional settings for using Mobile Backup service after activating EDGE? Yes. What is EDGE? Enhancement Data Rates for Global Evolution (EDGE) is the most popular internet technology for mobile in the world.7. your 3 day free EDGE session is activated due to successful registration with Mobile Backup service. Conditions apply. Why do I need GP WAP settings to use Mobile Backup service? This is a secured access protocol using of which you will be able to access Mobile Backup wap page for necessary registration. If my mobile phone has EDGE capability how do I get EDGE activated on my mobile phone? Call the Grameenphone Customer care hotline 121 to get EDGE activated. If you do not have and/or receive the GP WAP settings automatically during EDGE activation.M. 9. GP” Note: Change of your existing EDGE package during the time of availing the offer will automatically cancel the said offer. The monthly subscription fee and free internet browsing offer will continue until further notice. . 11.e. you can retrieve the settings by calling the customer service 121 or using the SMS method i.

grameenphone. 16 for details of SyncML client process]  With any handset you can subscribe only for ‘SMS based package’ service. Also you can enjoy the features of ‘SMS based package’ i. and restore of contacts through SMS at free of cost [Please see FAQ No. SMS Backup to 6000 b. delete. and one number e. click on it using GP WAP access point c. 15.31 for details of SMS based package process] 16. and restore contacts only through SMS [Please see FAQ No. Once your user name (this will be your phone number by default) & password accepted. . How can I subscribe and use the Mobil Backup Service using Rich Client handset? Follow the below steps to subscribe: a. 20 for details 13. Or. delete. and restore of contacts through SMS at free of cost [Please see FAQ No. After accepting the terms and conditions. get. Can I choose my subscription type? Following are the ways your package can be chosen:  With High end handset and active EDGE connection you will be asked to download the application during registration process and therefore you will be subscribed to Rich Client subscription automatically. during subscription process you will be notify accordingly and as per support you will be able to subscribe to the applicable package. How do I know that my phone is supported or not? Following are the ways you can follow to check whether your handset support or not:   Before registration you can visit https://webserv. 25 . if your phone is in Mobile Backup support lists you can use it for save/backup the data. delete. Make sure your password is of 8 characters and contain at least one small & one capital letter. The return text will contain link.e. Also you can enjoy the features of ‘SMS based package’ i. get. with instructions to Accept the terms and conditions to proceed further d. 15 for details of Rich client process]  With medium end handset and active EDGE connection you will be asked to save sync setting during registration process and therefore you will be subscribed to SyncML client subscription automatically. get.e. Through this you will be able to add. add. you will be instructed to download the application. A page will open with confirmation that your handset supports the Mobile Backup service. add. another page comes where you need to give your password. Can I use any phone handset to save/backup my data? Yes.* If you are not able to use the Mobile Backup service using GP WAP please call customer care hotline 121 for having the right settings or go to FAQ No.com/mobilebackup and go to “See Supported Handset” link to see the handset support lists. 14.

g. Select options and then go to Settings>Connection. Backup process will start automatically f. Set the connection access point as GP WAP d. Address Book and click OK e. Fill up the log in (your mobile number) and password (as you provided in registration process) if blank c.a b c d e Follow the below steps to use the Mobil Backup Service (all the steps may not require or available in medium handsets or Java client phone. Go to Mobile Backup application stored in the menu of your handset b. click on ‘Restore now’ g. please read carefully the instructions page appears once you download the application in your mobile to see the details): a. e. Select what data you want to backup. Select options and then go to settings>Account. You will be required to give your password . To restore data.

click on ‘Schedule’ j. Choose the frequency of backup d e f g h i j 17. click on it using GP WAP access point .a b c h. Restoring will start automatically i. How can I subscribe and use the Mobil Backup Service using SyncML Client handset? Follow the below steps to subscribe: a. SMS Backup to 6000 b. The return text will contain link. To schedule how frequently you want to backup data.

Ensure ‘GP World Browser’ and WAP access settings stored in your handset.c. click on ‘Send Setup’ to receive Mobile Backup service settings and follow the other instructions that appear a b c d e Follow the below steps to use the Mobil Backup Service: a. After accepting the terms and conditions. Select ‘Synchronise’ d. another page comes where you need to give your password. Make sure your password is of 8 characters and contain at least one small & one capital letter. . Once your user name (this will be your phone number by default) & password accepted. Select Mobile Backup and click on Options c. and one number e. Any new or existing data will automatically be stored in the Mobile Backup website by synchronization a b c d 18. Click on the ‘Sync’ option in the Tools/Organizer menu of your handset (please read carefully the instructions page appears once you download the settings in your mobile to see the details of settings and saved location in your phone) b. A page will open with confirmation that your handset supports the Mobile Backup service. Then follow the below steps to subscribe: 1. with instructions to Accept the terms and conditions to proceed further d. How can I subscribe to Mobile Backup service from my Blackberry phone? Make sure you are using Grameenphone Blackberry enabled connection and also your Blackberry phone is under the supported handset lists.

from your handset go to ‘GP World Browser’ then go to wap. Only if it is a supported JAVA or Symbian phone handset. Or. Copy this link and paste this to ‘GP World Browser’ for access. In return you will receive SMS with a link. Once you finish. the Mobile Backup “Application” can be download to your mobile phone. follow the below screen shots procedure to perform necessary backup. all EDGE enabled phones do not support auto-download of the Mobile Backup “Application”. Can I use Mobile Backup “Application” in all EDGE enabled phones? No. restore.2. Dial *111*2*8# or type ‘Backup’ and send to 6000.gpworld.com and click on the Mobile Backup icon for subscription 3. . Follow the steps describe in FAQ 16 and complete the application download process 4. and scheduling Sample View of Backup process: Sample View of Restore Process: Sample View of Scheduling Process: 19.

Mobile Backup > Options > App. as case may be. you have to ensure that following settings are done for Java phone handsets. Mobile Backup > Options > App. Mobile Backup > Options > App. Nokia 6288. If you are not sure how to do these settings call customer care 121. Nokia 5300.In case your phone is not a JAVA or Symbian phone handset. To know what is your mobile handset type call Customer care 121 • For JAVA phones change settings in below-mentioned way to ‘Always Allowed’ or “Never Asked” as prompted in your screen: a. To see the supported handset lists please visit https://webserv. Access > Data Access > Add and edit data>Always Allowed d. 20. Access >Communication > Network Access>Always Allowed b.g. During registration of Mobile Backup the settings will be sent to you automatically. b. If you received the settings automatically then set it as your default settings from your settings>configuration>Default config. then you will be directed to appropriate WAP page for receiving ‘Sync Setup’ for using the mobile phone’s inbuilt SyncML (Synchronize) option to connect to Mobile Backup service.) kindly ensure that a. Mobile Backup > Options > App. Sett. Access >Communication > Connectivity>Always Allowed c.com/mobilebackup Are there any other settings that I need to change before using Mobile Backup from my EDGE JAVA client phone? Yes. If you are not sure what type of handset you are using please call 121 for support . Nokia 6300. If you missed the settings please call customer care hotline 121 and asked for the setting. “WAP JAVA” setting is there in your handset. • For JAVA Nokia s40 series Handsets (e. etc. before attempting to use Mobile Backup service. Also you can follow the instructions page appears on your mobile phone once you download the application.>WAP JAVA c. Access > Data Access > Read user data>Always Allowed Sample View of Nokia Java Client Handset: Handset: Sample View of SonyEricsson Java Client Tips: for Nokia handsets set these as ‘Always Allowed’ and for Sony Ericsson and other Java Handset set these as ‘Never Asked’.grameenphone.

then the next time that you click on the Mobile Backup application. What if my EDGE connectivity breaks at any point while doing Backup or Restore functions? If the EDGE connectivity breaks at anytime during backup or restore functions then appropriate error message of ‘Network Connection Failed’ will be shown and you will be prompted to ‘Try again’. 1st SMS will confirm your registration and will ask you to wait for an hour to send your necessary website address. How can I subscribe to the Mobile Backup service if I do not have an EDGE capability Phone? You can subscribe to the Mobile Backup service by sending SMS with keyword. which by default is your phone number in 88017XXXXXXXX format and the password for weblogin. 27. Can the Rich Client and SyncML client user use the ‘SMS based package’? Yes the ‘SMS based package’ is open for all. Can I use the Mobile Backup service if I do not have an EDGE capability Phone? Yes you can use Mobile Backup Service even if your phone does not support EDGE capability. 24. If you are already subscribed to Rich or SyncML package. you need to make sure that the both time and date of your handset is set as Bangladesh Standard Time during registration process.21. ‘REG’ to 6000 26. 23. you can also use the feature of ‘SMS based package’ at free of cost without any sort of further actions. What happens after you get subscribed to ‘SMS based package’? Once you receive the SMS confirming your subscription. In case you exited Mobile Backup application without retrying. Do I need to change any other basic settings of my handset to use Mobile Backup? Yes. You can use “SMS based package” as the mode of connecting to the Mobile Backup Web-server to do save/backup and restore of your phone’s data. you will receive two more messages. the Account User ID. 22. user log in and password. What if I receive a call or SMS while doing backup or restore functions? If you receive a call or SMS while doing backup or restore functions the backup/restore process is kept on hold temporarily and resumes as soon as the call is completed. it will automatically show you a message asking you to either resume the earlier transaction or do it later or suspend the transaction permanently. All you need to do is to write the right keyword(s) and send to short code 6000. 25. Based on your choice the application will proceed. However if the call takes too long to complete then an error message ‘Network Connection Failed’ is displayed and you will be prompted to ‘Try again’. 2nd SMS will have the website address of your Mobile Backup account. Refer to below FAQ to know the keywords and details .

Name2. What will be the charging for sending keywords to avail different types of Mobile Backup services? Standard charge will be applicable for the messages ‘Backup’. How can I restore the data to my phone? You can use following two methods to restore the saved/backed-up data to your phone: 1. ‘Get’. you can access and manage your Mobile Backup service account using your web login details which you have received via SMS during successful registration. How can I delete a contact from my web account using the SMS? Write Del and send to 6000 to delete a particular contact from your web account using the SMS option of your phone. …’ to short-code (6000) Note: To get or restore contacts you need to have the Vcard enabled phone 30. 31. Can I view the data from Mobile Backup web-server which I saved/backed-up using either my EDGE or non-EDGE phone? Yes. You can restore all the backed up data on to your phone by sending SMS with keyword ‘RESTORE’ to short-code (6000) 2. ‘Reg’.28. ‘Del’. You can send SMS in format ‘ADD Name1 Phone1. and ‘Restore’ there will be no charge. . ‘Unsub’ and ‘Yes’. ‘Help’. Name2 Phone2. How can I save/backup my phone’s data using SMS? You can use following two methods to save/backup your phone contacts to the Mobile Backup Web-server: 1. Individual contacts can be restored by sending SMS with keyword ‘GET Name1. For ‘Add’.…’ to short-code (6000) 29. 32.

Mobile Backup will allow uploading a single file (image. audio) of maximum 2 MB. 35. How do I change my Mobile backup account password? You can change your password after logging into the web account from ‘Edit My account’ tab. wmv and 3gp  Ringtones / Music: mp3. up-to 5000 contacts can be stored. jpeg. video. 34. bmp and tif  Videos: avg. mid and wav 36. mp4. gif. ogg. mpg. mkv. Is there any limitation with file size? Yes. File size larger than 2 MB will be discarded automatically by the application from taking backup. oog. mpeg. What will be my Mobile Backup account’s Web-login User ID and Password? Your Mobile Backup Account User ID will by default be your phone number in 880xxxxxxxxxx format while the initial password is confirmed to you during the registration process. . 37. But this is how you can store unlimited files in the server.33. What is the storage capacity of Mobile Backup? There is no storage limitation of for a user but in case of contacts. What are the supported file types that will be allowed for backup? The following file types will be supported:  Photos: jpg. aif. amr. wma. mpc. rma. png. Note that at one attempt for backup of any media file you can upload maximum of 2 MB file.

from https://webserv. delete. you can not use any function of the Mobile Backup service after you have changed your password from the Web-login of the Mobile backup account.com/mobilebackup) using forgot password option. Who can see/access the contents that I have taken backup? No other person excluding the user can see his/her files that have been taken back up. 40. 41. You can add. Web-account as well as the client of the handset itself.e. edit/modify following: • • • • • Contacts Events & Tasks Photos Videos SMS Once these changes are made then you can restore or sync your phone and you will get the updated data from the Mobile Backup service.grameenphone. What features are available on the Mobile Backup web-server account? This will make available your data over the web and you can access or use it when your mobile phone is not available with you. So please ensure that the password must be changed in both the locations. The contents will be stored in the server in encrypted format to ensure your contents are absolutely safe and secured and at the same time privacy is maintained . You can completely manage your saved/backed-up data using the Mobile Backup internet account. unless you change the password in the client that is installed in your handset also. i. The password will be sent by SMS to your mobile phone. Can I save/backup or restore after changing my password on Mobile Backup Web-server account? No.e. 39.38. What if I forget the password of my Mobile Backup Web-server account? You can retrieve the password from web interface only (i. Even with Web login user can able to send sync settings for their mobile phone.

Or.42. 46. simply send SMS with keyword ‘BACKUP’ to short-code 6000 and follow the procedure. 44. 45.com/mobilebackup 43. Similarly in case you buy a new handset/change handset but are using your old SIM (Old Mobile No.grameenphone. You can also change your mobile handset/device using the Mobile Backup web account by visiting https://webserv.com/mobilebackup and click on the supported handset lists to see the current supported handset lists.grameenphone. you can dial *111*2*8# and then dial 2 to unsubscribe.). How can I unsubscribe and deactivate the Mobile Backup service? You can unsubscribe/deactivate the Mobile Backup service by sending SMS with keyword ‘UNSUB’ to short-code 6000 and then sending a confirmation keyword ‘Yes’ to short-code after being asked to do so. What happens if I lose my phone or if I change my mobile handset/device? If you lose your phone do not panic. Where can I get more Help if required? You can request more Help for using the Mobile Backup service by sending SMS with keyword ‘HELP’ to 6000 or calling Grameenphone Customer care hotline 121. . How is my subscription renewed? When your subscription period of one month gets over the Mobile Backup system checks for the pre-paid balance in your Mobile Account and on receipt of subscription fee extends the subscription for a period of one month. follow the registration and download procedure as per the EDGE capability of the new mobile handset/device. What are the handsets which support the Mobile Backup EDGE client? Please visit https://webserv.

then automatically on expiry of a month’s time after subscription date. If you do not activate your service by this time the data will be deleted completely. In case you have a post-paid mobile connection. After three days if subscription confirmation is not received by the Mobile Backup due to insufficient balance the service gets deactivated automatically.If there are issues of insufficient balance in your mobile’s pre-paid account then the system keeps trying for next three days. What will happen to my stored data if the service is deactivated and unsubscribe? The data will be kept for 30 days from the date of deactivation. . the Mobile Backup service is renewed. During this period your Mobile Backup account will be suspended. 47.