SevenHills Health City – Technology for Better Patient Care

September 28, 2011 | Also view articles on: September 2011

SevenHills Group has over two decades of experience in the healthcare sector. It is one of the first paperless hospitals in India, providing quality healthcare and valuable expertise By Suresh Kumar The SevenHills hospital in Visakhapatnam is a comprehensive healthcare multi-specialty tertiary care services to more than 50 million people across six states – Andhra Pradesh, Orissa, Chhattisgarh, Jharkhand, and parts of West Bengal and Bihar. The group currently has two hospitals, located in the cities of Mumbai, Maharashtra and Visakhapatnam, Andhra Pradesh. The hospital has been providing affordable healthcare services at the highest level for the past 25 years. In Mumbai, SevenHills health city is a 1500 bedded multi-specialty tertiary care facility. The hospital is built on a sprawling area of 17 acres with 2 million sq.ft built up area and is unarguably India’s largest private healthcare service provider. The hospital in Mumbai also ensures affordable and quality healthcare services in a patient friendly environment with strong belief in ethical and transparent medical practices supported by a world class integrated healthcare delivery system. SevenHills offers state of the art in-patient and out-patient facilities, focusing on the comfort and safety of patients and their loved ones. The hospital offers cutting edge technology for diagnostic and therapeutic procedures. It is the only hospital in India having escalators and high speed elevators to ensure fast and smooth connectivity. SevenHills Hospital, Mumbai is one of the first paperless hospitals in India. Gone are the days of handscrawled notes, scribbled prescriptions, big charts, patient queues, and lost patient records. Today, all this information and critical details are no more than a click away. Realising how IT is fast bringing a

makeover of the healthcare industry and changing the face of traditional doctor-patient relationship. Images of radiology. which reduces the errors as it is the doctor feeding the data themselves. Based on the data collected the medical officer refers the patient to the concerned doctor. the main ones are operations. Patient safety in terms of correct medication. At any point in time. With three decades of experience in healthcare. images from radiology and other patient details using their ID. the management at SevenHills wanted to implement technology to gain optimum operational efficiency. right from patient registration to discharge. marketing & forecast. investigations. instead of first building a process and then implementing a hospital information system. With SevenHills e-health. The SevenHills e-Health system is fully secured. including consultation. allergies to various drugs. where doctors and other medical staff can access online in a more cost-effective. the hospital built in all the processes with SevenHills e-Health. The SevenHills e-Health HIS caters to the needs of the hospital and makes the usage as simple as possible for the doctors and the medical staff. prescription. right from the front office registration to doctor consultation. real-time data is available from the ICU and bedside monitors in the hospital. doctor and nursing notes. more so even the collection management. correct dose. The emphasis is laid to use the HIS system for all functions in the hospital. The e-Healthcare suite is equipped to allow doctors to access results of all tests. now the doctor raises the lab orders/ service orders/ medication orders for the patients directly in the system. keeping patient confidentiality uppermost in mind. investigations. SevenHills hospitals have implemented a one-stop data warehouse of records of patients and treatment histories that can be consulted by authorised experts. and echocardiography can also be accessed by doctors anytime within few clicks. clinical collection management. Once the patient gets registered they are then directed to a Medical Officer who captures the patient’s problem. Among the many modules implemented. PACS. . This UHID provides the complete details of the patient’s medical history as recorded in HIS at any point of time during subsequent visits. the eHealthcare suite. all their details collected by the medical officer appear on the doctor dashboard and the doctor can view the vitals and the history of the patient entered thereby can immediately work on diagnoses of the patient. inventory. so all the images are available online for all who have the administration rights to access the data. At SevenHills hospital the complete hospital workflow. endoscopy. history. PACS is integrated. The aim is to enhance patient safety with generation of instant alerts and reducing medication errors. The doctors can access the results of all tests. Every patient at SevenHills hospital is allocated a unique health identification number (UHID) along with a registration card. the complete in-patient treatment. workforce management and integration with finance are all seamlessly connected and are available at a press of a button to the designated staff. This in turn helps to create a paperless environment. inventory management are now automated. With SevenHills e-Health the hospital has integrated almost all processes in the hospital. billing. This process allows doctors to concentrate more on diagnosis. allergies and vitals and records in SevenHills e-Healthcare suite. etc is taken care of by SevenHills e-Health suite. images from radiology and so on anywhere and at anytime. When the patient meets the doctor. This system has eliminated the need for large medical record charts as everything has been posted online with due care for data security. SevenHills e-Health is a healthcare IT solutions company with a strong healthcare domain. secured and accurate manner. no unauthorised user can access the patient’s records.

Computer on wheels (COWS). Lab and Pharmacy. Digital Signage Solution at the waiting area for each doctor has the waiting token displayed. Besides that the display signage displays education of better health care. smart hand-helds in the wards for nurses and doctors to track and enter the data real time. Bedside computer for all the critical care beds to capture real time data. lab/investigation reservations. and also it can be helpful in asset tracking. payment gateway and online information availability to the patients about their complete health history in the hospital. Laptops. The hospital is also going to deploy RTLS(Real Time Location System) which will help to improve patient safety and the quality of care by reporting whereabouts of the patient at all times. deployed Wi-Fi across the hospital. centralised inventory management with the help of Pneumatic tube across the hospital. IT implementation at SevenHills Health City Token generation for Patient Queue Management at OPD. . The roadmap ahead SevenHills hospitals is working to implement a portal for making online registrations.At SevenHills health city each ICU bed has a bedside system. The nurses and doctor’s access and update patient vitals and details on the HIS real time. two way audio-video communication facility between the operation theatres and 300 seater auditorium and 150 seater saeminar hall in the hospital.Speech enabled e-Healthcare Suite increases physician satisfaction and supports hands-on or hands-off clinical documentation. One of the unique technologies at SevenHills health city is the pneumatic tubes in the hospital connecting the wards to the laboratory and pharmacy.

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