WHAT IS YOUR WISH?

R E S I D E N T I A L S E R V I C E S

“The entire Residential Services team is committed to total excellence in service.”
Director of Residential Services

- Marcia Valente

Cover Photo: Nikolas Koenig

FIRST WISH:

EFFORTLESS ESCAPE

Photo: Nikolas Koenig

A New Y ork City-based family decided to take a last minute winter break to their W South Beach residence for some much-needed rest and relaxation. With just 24-hours notice the Residential Services team sprang into action, arranging flights and transfers, family outdoor activities, a night at the Miami Heat game, and a private romantic dinner for the parents. Clothes were pressed and ready, and the refrigerator stocked with their

favorite foods. One phone call had done it all: a totally effor tless escape. And when the moment came to leave again, the family simply closed the door, confident the Residential Services team would take it from there.

what is your wish?

EFFORTLESS OWNERSHIP

Owners at The Residences at W South Beach enjoy a level and style of service that is unprecedented in South Beach living: totally effortless ownership ensured by a highly-capable, residences-exclusive team handling any and every request with aplomb.

Photo: Jason Okutake

Private Residential Services desk exclusively for owners

SECOND WISH:

DOGGIE DAYS

Photo: Jason Okutake

Many owners at W South Beach have important four-legged family members.The Residential Services team is always on hand to help with pet walking, feeding, and supplies—all with due care and warmth. For one owner of a particularly petite canine, the team even arranged to have a special custom miniature W dog bed and sweater made.

what is your wish?

EXCLUSIVE RESIDENTIAL SERVICES TEAM
A dedicated, multi-lingual team of service professionals trained in such legendary bastions of world-class service as the Hôtel Plaza Athénée in Paris and Hôtel de Paris in Monte-Carlo ensures a privileged and effortless ownership experience

Photo: Jason Okutake

Pictured left to right: Marcia Valente, Director of Residential Services, and Florian Jouin, Assistant Director of Residential Services.

THIRD WISH:

AN ENGAGING ENGAGEMENT

Photo: Jason Okutake

Knowing his W South Beach residence would make for a magical and memorable setting, an owner decided he would propose marriage at a romantic candlelit dinner on his terrace. Delectable cuisine, fine wines and champagne, fresh flowers, candles, and soft music were all planned and executed flawlessly by the Residential Services team to create the perfect atmosphere for the very special moment.

what is your wish?

INSIDER SERVICE, W-STYLE
The style of service is thoroughly W—meaning thoroughly modern in approach and execution. Owners have access to the very best of the best.

Photo: Jason Okutake

FOURTH WISH:

BEACH-SIDE BASKETBALL

Photo: Jason Okutake

A well-known NBA basketball star and owner at W South Beach decided to host a friendly off-season game with fellow players and friends on the property’s rooftop basketball court. Conscious of his desire for privacy, the Residential Services team arranged to have the entire rooftop closed for an afternoon and even stocked the star’s favorite drinks and snacks courtside!

what is your wish?

RESIDENTIAL SERVICES LEADERSHIP TEAM
MARCIA VALENTE
Director of Residential Services Marcia Valente leads the Residential Services team with great savoir-faire, quiet confidence, and a sincere desire to exceed owners’ expectations. With over 20 years of experience in luxury hospitality around the globe including training at the world-renowned Hôtel Plaza Athénée in Paris, a long-term role as the estate manager to the famed Taittinger champagne family, and executive management roles in leading hotels in six different countries around the world, Marcia is a consummate service professional. She understands the international lifestyle of Residences at W South Beach owners and anticipates their needs and desires, ensuring a flawless service experience every time. Her objective is to deliver impeccable service with panache, and she has formed and trained a talented team that shares her perfectionism, enthusiasm, passion, and focus. Marcia has lived in France, Spain, Mexico, the United States, and throughout the Caribbean and is fluent in English, French, Spanish, and Portuguese. “Passion is the foundation of great service.”
WSOUTHBEACHRESIDENCES.COM

Photo: Jason Okutake

FLORIAN JOUIN

Assistant Director of Residential Services A native of Monaco, Florian Jouin is well-acquainted with the needs and desires of the world’s most discerning individuals. Florian has over 10 years of experience across the breadth of luxury hospitality service including concierge, butler, front desk, and gastronomy. Following an intensive training and apprenticeship in the renowned Hôtel de Paris in Monte-Carlo, Florian began his Starwood career at the exclusive St. Regis Resort and Spa Bora Bora as Front Desk Manager. He arrived in the United States to become part of the leadership team for a Starwood Luxury Collection property in Ft. Lauderdale before joining the much-touted Le Méridien Sunny Isles. With his world-class service repertoire and style, painstaking attention to detail, and trademark warmth, Florian is the perfect professional to handle the service needs of The Residences at W South Beach’s discriminating owners. He is fluent in English, French, and Italian. “I want every resident to feel special.”

Photo: Jason Okutake

EXCLUSIVE MARKETING AND SALES AGENT: ONE SOTHEBY’S INTERNATIONAL REALTY

2201 COLLINS AVENUE

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MIAMI BEACH, FL 33139

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P: +1 305 531 4449

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F: +1 305 531 4939

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WSOUTHBEACHRESIDENCES.COM

A 2201 Collins FEE LLC project. The Residences at W South Beach are not owned, developed or sold by Starwood Hotels & Resorts Worldwide, Inc. or their affiliates. 2201 Collins FEE LLC uses the W® trademarks and trade names under a license from Starwood Hotels & Resorts Worldwide, Inc. This is not an offer to sell or solicitation of offers to buy, nor is any offer or solicitation made where prohibited by law. The statements set forth herein are summary in nature and should not be relied upon. This advertisement is not an offering. This advertisement is made pursuant to Cooperative Policy Statement No. 1 issued by the New York State Attorney General. File No. CP10-0018. Property: 2201 Collins Avenue Condominium, 2201 Collins Avenue, Miami Beach, Florida 33139. Sponsor: 2201 Collins Fee, LLC, 390 Park Avenue, New York, New York 10022. Sotheby’s International Realty and the Sotheby’s International Realty logo are registered service marks and used with permission. Each Office Is Independently Owned and Operated.

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