MD. KAMAL SHARIF 162/2 (3rd floor), Green Road, Dhaka Mobile: 01811-482976 Email: ksharifbd@gmail.


OBJECTIVE: To pursue a challenging and career oriented position in the field of IT, which offers immense opportunities based on skills, professional expertise, target achievements and scope to the challenges through dedication and commitment. ACADEMIC QUALIFICATION:

Bachelor of Science in Electronics and Telecommunications Engineering Institution: East West University, Dhaka CGPA: 2.94 (on a scale of 4.00) Passing Year: 2011

o Higher Secondary Certificate (HSC) Institution: Satkhira Government College GPA: 4.30 (on a scale of 5.00) Passing Year: 2007

Secondary School Certificate (SSC) Institution: Khulna Zilla School GPA: 4.94 (on a scale of 5.00) Passing Year: 2004


Welcome Program Agent-Customer Service (WPA-CS) Employer: Enroute International Limited Client: Augere Wireless Broadband Bangladesh Limited (Qubee) Duration: August 2011- December 2011

JOB RESPONSIBILITIES: o o o o o Briefing clients about the products and services Instant solving the customer query and technical issues with telemarketing Maintaining daily call tracking sheet and complaining tracking sheet Submitting unsolved problem to IT and technical concern for solving Making calls to churn customers in order to reactivate them.

Dhaka E-mail: mustafamhussain@gmail. Customer Service Augere Wireless Broadband Bangladesh Limited (Qubee) E-mail: sharmin. hardworking .com. MUSTAFA MAHMUD HUSSAIN Chief Executive Officer Nextivity BD Dhanmondi. 1988 o Permanent Address: 2/1 Shaheed Abdul Hamid Khan Lane. MySQL database and Windows 2008 server o Able to configure small home network o Have Knowledge about Linux installation and administration o Capable of working with Cisco catalyst switches and routers.Present o COMPUTER SKILLS: o Proficiency in Microsoft Office Application o Have sound knowledge about Adobe Photoshop and Adobe Lightroom o Have good knowledge about C Mob No: +8801713-129549 SHARMIN MAHJABIN Head of Customer Loyalty Section Assistant Manager. flexible and a friendly person Effective team player Efficient time manager Creative and resourceful PERSONAL INFORMATION: o Father’s Name: Mohabbat Hossain o Mother’s Name: Nasrin Choudhury o Date of Birth: 30th October. Kushtia o Nationality: Bangladeshi (By Birth) o Religion: Muslim REFERENCE: Mr.PROFESSIOAL TRAINING PROGRAMS: o Title of Training: Cisco Certified Network Associate (CCNA) Organized by: Base IT Ltd. LANGUAGE SKILLS: o Bengali: Native o English: Excellent in spoken and written o Hindi: Fluent in Spoken PERSONAL STRENGTHS: o o o o o o Possess strong leadership quality Quick and contingent decision maker Persistent.mahjabin@qubee. Duration: 5th October 2011 .bd . Courtpara.01st February 2012 Title of Training: Red Hat Certified Engineer (RHCE) [Continuing] Organized by: Base IT Ltd. Duration: 24th February 2012 .

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