William Fulbright

Capgemini - QA Manager, North American Testing Practice, FS GBU QA Architecture and Strategy, Testing Solutions, Assessments, BPM Automation 770-880-0959

EXPERIENCE SUMMARY: Bill is presently a Capgemini QA, Project and Program Manager with over 17 years of formal testing experience. His experience includes creating Test Management Framework Implementations, QA Assessments, Testing Strategies and Solutions for Financial Services platforms in US, UK, Netherlands, Canada, Latin Americas. He is the leading Pega PRPC Automated Testing Solution Architect referred by Pega, Inc. He has sourced, hired, managed and lead Remote, Offshore and Onsite teams in Functional, System Integration, E2E, Performance and UAT testing at all levels. Leading Edge Pursuits at Capgemini Bill is also using virtual environments and cloud implementations such as Amazon Cloud / Web Services, VMWare, Fusion (Mac), Virtual Box, etc.  Developed and presented products in Pega PRPC to demonstrate his unique approach to testing solutions using the Pega AUT native testing tools in the Amazon Cloud in Partnership with Capgemini and Pega, Inc., as well as privately.  He has been actively working in both the Insurance Domains, as well as Banking/Credit Cards since his inception with Capgemini in February, 2008. He was the Test Manager the year previously on a Kanbay Pega PRPC Policy Administration Project for AIG.  Created and Launched complex Application environments in VM for testing using Apache, Tomcat, Java SDK, PHP, Oracle, MySQL, MSSQL, Pega PRPC, Bonita BPM (open source), Red Hat, Ubuntu, Windows 7, WAMP, XAMPP, etc.  Now designing and creating strategies for BPM implementation and testing in these environments  Board of Advisors for Williams & Garcia, LLC, Technology Consulting firm providing new vision for Big Data, MDM, Virtual Environments, Automation RELEVANT EXPERIENCE: Testing And Methodology Highlights Capgemini Performance Testing Assessment British Columbia, Canadian Insurance Company: Provided System Analysis, Risk Analysis, Business Process Review. Delivered Test Strategy, Test Plan, Project Plan, Effort Estimation. Created the Performance Test Design Document, User Characteristics Model, Interviewed and presented several models to the Functional Stewards (Operational BA’s), Collaborated on the Time Response Model, and the UCML.

Core Banking System Implementation British Columbia, Canadian Credit Union: Provided Test Strategy, Test Plans and Product Verification Testing Approach, Product Definition and Mapping to Temenos, Test Plan and Execution for Temenos T24 Core Banking. Created Product Definition Library for all Products. Business Process consulting.


Credit Card Systems Implementations Canadian Banks: President’s Choice, BMO, US Processors: Global Payments

Business Process Management and Rules Testing (Pega PRPC) AIG Agency Auto: Provided Test Management, Vision, approach and delivery for a Policy Administration Platform built in Pega PRPC. Automated Testing w/XML, SOAP,DCO, Capgemini engineered automated testing tools, Coordinated QTP automation, QC, SVN, Functional, SIT, E2E, UAT,

BI/ETL Data Migration – CNA Underwriting Onsite/Offshore Testing Teams - coordinated Offshore Testing Teams up to 70+ Pega PRPC, Business Rules, BPM – Capgemini QA Practice Solution Owner - Automated BPM Testing – Presented PRPC Automation Demos at PegaWorld for 5 years using both exposed services, and embedded services (a la v5.5 through v6.2) Performance Testing – IVR, MQ, E2E Multiple system integration, SOA, XML, endpoint transmission, transaction timings Capgemini Quality Assurance Practice – Manager As a Practice Level Manager:  Created cutting edge Testing Solutions for Pega PRPC using the Pega tools: SmartBPM Process, Direct Capture of Objectives (DCO), Test Management Framework (TMF), Test Automation Framework (AUT), and Project Management Framework (PMF), Performance AnaLyzer automated timing tool. Owner – Global BPM Testing Solutions - Lead, created and launched new automated testing tool approaches using Pega Tools, and testing harnesses built within our practice. Project Manager for CAN Underwriting - Data Migration – ETL/BI project Managed Onsite and Offshore testing team resources Lead Europe team for E2E Testing RFI case study presentation with Nationwide Building Society in United Kingdom. MEDCO - Acquired new testing business as SME in Testing and Pega . AIG Agency Auto - Introduced an automated XML testing tool for Business Rules Engines that as part of the original team that put the toolkit together. January 2007 – Till Date

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Core Banking and Credit Card Platform Migrations - Develop Testing Strategies, System Testing Solutions, Resource Estimation, Effort Estimations o Vancity Credit Union – Temenos T24 Platform Migration o Bank of Montreal – Diner’s Club Portfolio Migration to TSYS TS2 – Manager: Options and Disclosure Testing, Wrote End to End Testing Strategy o President’s Choice Bank – Test Manager for New Platform launch with TSYS TS2

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QA Manager - large project with AIG - all phase Testing of Policy Administration and SME for Pega PRPC QA Manager - Rate Matching Tool Development Project for AIG. Capgemini QA Practice – Automated BPM Testing Solution Owner: o Pega Automated and Accelerated Testing Tools Owner o Testing team knowledge building and library expansion, o Integration of QA Practice Pega Testing methodology with Consulting Services and Technical Delivery Verticals o Global Testing Project Support and Training – UK, Netherlands, France, Australia

Capgemini QA Practice Manager for Insurance, Banking and Capital Markets:          Key player in QA Practice delivery and RFP response team. Deliver leadership, testing solutions and management for financial service projects in USA, India and Europe. Testing architecture, scope and project preparation. Strategic Oral presentations of QA testing approaches to prospective clients On-site / Offshore team procurement and management Client interface, issue mitigation SME for SOA, Pega PRPC, RBE dynamic systems for insurance and other financial service based organizations. SME on Credit Card systems and payments, dispute management Monitoring and Performance testing

PRIOR EXPERIENCE: The Home Depot Senior Testing Manager   Tested new SOA Credit Card Platform migrated from legacy AS400 with CITIPartner and FDR. Tested new Acquirer system for MC/VISA/AMEX/Discover for new entity Acquisitions (Plug and Play)

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Iterative Testing Methodology, XML, Websphere, SQL, Unix, DB2, AS400 Data Migration, Process Migration/transformation, System Performance testing Offshore team management

Bank of America Senior Testing / Delivery Manager  New product testing and release, conversions: o o o o o o ICA - Instant Credit Application for Daimler/Chrysler Cards Portfolio  Performance based testing of end to end credit application New Walk-In Application Launch 5 New Credit Card / Re-Branding Releases CRM Implementation for New Acounts 2 portfolio conversions from FDR to TSYS and from TSYS to TSYS. Iterative and Waterfall Methodology, DB2, Standard Software Process (DOD) Implementation

Chase Bank Senior Testing Manager      Created Platform Transformation IST Strategy – E2E, Critical Path o Introduced Cross System testing

Hired team of 8 onsite for i3 migration - FDR to TSYS Coordinated testing (PMO) 8 lines of business Coordinated with UAT Manager, Sr. VP of Cards Iterative Methodology, MQ, SQL, XML, NDM, SOA

CITIGROUP - LATAM Regional UAT Manager          Migrated Legacy Card Platform over 3.5 years to Vision Plus Enhanced Platform Migrated from acquisition vendors to in-house acquisition program. Role was Regional System/UAT Mgr for 8 countries businesses. Created and Managed Testing Strategy for 9 Businesses (countries) Built and Managed Test Director Strategy and Implementation in all countries CRM, IVR testing, telephony and performance Managed global teams – US, Singapore, Latin America test teams in 8 countries Waterfall Methodology, MQ, SQL, NDM, JCL, DB2, AS400 Fluent in Spanish

Homefair Mortgage Senior Vice President of Operations    Created, Implemented and managed Operational Work flows for Automated CRM system Created and Implemented IVR based CRM Call Center (1997) Created Home Repurchase, Rehab and Marketing Program captured by Call Center

Texas Based, Cutting Edge Management Consulting Practice Co-Founder, Partner     Management and Technical consulting Fortune 500 and regional companies Organizational Development and Re-Structuring, Operations, Custom Training. Business Process Management processes implemented Executive Summaries for Venture Capital Investments, Real Estate Development, Infomercials, Corporate Expansions, Product Launches, Joint Ventures and Capitalization.

Alexander and Alexander National Account Executive   National Marketing of Life Guardian Group Life, Health and Dental Program for Fleming Foods Corporation. Created benefit structure design, premium rate structure development and brochure design, sold and implemented the plan nationwide. Interfaced with Traveler's, Fire and Safety Department of Fleming Foods Corp.

Fulbright Insurance General Partner, Agent  Marketing and Sales of Agency and Insurance Products. Planned and directed management of agency staff of 12. Boosted Agency volume by 2 times for Life, Group, Group Disability and Pensions, required that claims be paid from our office for Disability and Health Claims (3rd party Administrator before there was such a thing). Commercial P&C and Personal Lines P&C; responsible for acquiring 2 new underwriting books with St. Paul and Fireman’s fund

TRAINING:    Pega Systems – SmartBPM and DCO Training module – Master Black Belt Certification PMP – PMBOK 4 certification pending IBM – Websphere, SOA

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HP Test Director, QTP, WinRunner and LoadRunner training (as Mercury) MQ Architecture – CITI, IBM TSYS – T2 Credit Card Platform Vision Plus (from Paysys and CITI) Simphony IVR systems – IVR development modules (Brooktrout / Dialogic)

AFFILIATIONS/CERTIFICATIONS:       Pega Systems – Master Black Belt (Business Process, Requirements Capture (DCO), Work Flows) HP – Quality Center, QTP, Winrunner, LoadRunner, Performance Center IBM, CITI – MQ Systems and Architecture TSYS – TSYS Card Systems Vision Plus – PaySys / CITI Neuro-Linguistic Programming o o o o Train the Trainer – Connie Andreas, Boulder CO Master Level Practitioner – Johnathan Rice, PhD. (3,000 hrs) Programmer Practitioner – John Grinder, Richard Bandler (3,000 hrs) Board Certified Clinical Hypotherapist Life Insurance, Property & Casualty Licenses in several states NASD Licensed during insurance agencies

HIGHER EDUCATION: North Texas State University – Music Theory and Composition, 1974

WILLIAM A. FULBRIGHT QA Practice – Manager Financial Services, Credit Cards / Core Banking, Insurance