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Number of Respondents Percentage

Problems Criteria Total Criteria
5 4 3 2 1 5 4

There is no clear sales process 8 3 1 2 0 14 57% 22%
to follow and guide the agents
in closing every sale.

Keeping track of the prospect 8 6 0 0 0 14 57% 43%
and client lists are done
manually by agents.

6 7 0 1 0 14 43% 50%
Difficult and time consuming in
manually keeping track of all
schedules and appointments.

Inability of managers to keep
track of the agents’ sales 10 3 1 0 0 14 71% 22%
activities.

Storage of files is susceptible
to be damaged as well as lost 9 5 0 0 0 14 64% 36%
of files.
Percentage
Criteria Total %
3 2 1

7% 14% 0% 100%

0% 0% 0% 100%

0% 7% 0% 100%

7% 0% 0% 100%

0% 0% 0% 100%