You are on page 1of 32

PAPER-III

LABOUR WELFARE & INDUSTRIAL RELATIONS, LABOUR & SOCIAL
WELFARE, HUMAN RESOURCE MANAGEMENT
Signature and Name of Invigilator
1. (Signature) __________________________
(Name) ____________________________
2. (Signature) __________________________

Roll No.
(In figures as per admission card)

(Name) ____________________________

D

55

1 1

Time : 2 1/2 hours]
Number of Pages in this Booklet : 32

Instructions for the Candidates
1. Write your roll number in the space provided on the top
of this page.
2. Answer to short answer/essay type questions are to be
given in the space provided below each question or
after the questions in the Test Booklet itself.
No Additional Sheets are to be used.
3. At the commencement of examination, the question
booklet will be given to you. In the first 5 minutes, you
are requested to open the booklet and compulsorily
examine it as below :
(i) To have access to the Question Booklet, tear off the
paper seal on the edge of this cover page. Do not
accept a booklet without sticker-seal and do not
accept an open booklet.

4.
5.
6.

7.

8.
9.

(ii) Tally the number of pages and number of questions
in the booklet with the information printed on the
cover page. Faulty booklets due to pages/questions
missing or duplicate or not in serial order or any
other discrepancy should be got replaced
immediately by a correct booklet from the
invigilator within the period of 5 minutes.
Afterwards, neither the Question Booklet will be
replaced nor any extra time will be given.
Read instructions given inside carefully.
One page is attached for Rough Work at the end of the
booklet before the Evaluation Sheet.
If you write your Name, Roll Number, Phone Number or
put any mark on any part of the Answer Sheet, except
for the space allotted for the relevant entries, which may
disclose your identity, or use abusive language or employ
any other unfair means, you will render yourself liable to
disqualification.
You have to return the test booklet to the invigilators at
the end of the examination compulsorily and must not
carry it with you outside the Examination Hall.
Use only Blue/Black Ball point pen.
Use of any calculator or log table etc., is prohibited.

D-55-11

Roll No.________________________________
(In words)
[Maximum Marks : 200
Number of Questions in this Booklet : 19

¯Ö¸üßõÖÖÙ£ÖµÖÖë Ûêú ×»Ö‹ ×®Ö¤ìü¿Ö
1. ¯ÖÆü»Öê ¯Öéšü Ûêú ‰ú¯Ö¸ü ×®ÖµÖŸÖ Ã£ÖÖ®Ö ¯Ö¸ü †¯Ö®ÖÖ ¸üÖê»Ö ®Ö´²Ö¸ü ×»Ö×ÜÖ‹ …
2. »Ö‘Öã ¯ÖÏ¿®Ö ŸÖ£ÖÖ ×®Ö²ÖÓ¬Ö ¯ÖÏÛúÖ¸ü Ûêú ¯ÖÏ¿®ÖÖë Ûêú ˆ¢Ö¸ü, ¯ÖÏŸµÖêÛú ¯ÖÏ¿®Ö Ûêú ®Öß“Öê
µÖÖ ¯ÖÏ¿®ÖÖë Ûêú ²ÖÖ¤ü ´Öë פüµÖê Æãü‹ ׸üŒŸÖ ãÖÖ®Ö ¯Ö¸ü Æüß ×»Ö×ÜÖµÖê …
‡ÃÖÛêú ×»Ö‹ ÛúÖê‡Ô †×ŸÖ׸üŒŸÖ ÛúÖÝÖ•Ö ÛúÖ ˆ¯ÖµÖÖêÝÖ ®ÖÆüà Ûú¸ü®ÖÖ Æîü …
3. ¯Ö¸üßõÖÖ ¯ÖÏÖ¸ü´³Ö ÆüÖê®Öê ¯Ö¸ü, ¯ÖÏ¿®Ö-¯Öã×ßÖÛúÖ †Ö¯ÖÛúÖê ¤êü ¤üß •ÖÖµÖêÝÖß … ¯ÖÆü»Öê
¯ÖÖÑ“Ö ×´Ö®Ö™ü †Ö¯ÖÛúÖê ¯ÖÏ¿®Ö-¯Öã×ßÖÛúÖ ÜÖÖê»Ö®Öê ŸÖ£ÖÖ ˆÃÖÛúß ×®Ö´®Ö×»Ö×ÜÖŸÖ
•ÖÖÑ“Ö Ûêú ×»Ö‹ פüµÖê •ÖÖµÖëÝÖê, וÖÃÖÛúß •ÖÖÑ“Ö †Ö¯ÖÛúÖê †¾Ö¿µÖ Ûú¸ü®Öß
Æîü :
(i) ¯ÖÏ¿®Ö-¯Öã×ßÖÛúÖ ÜÖÖê»Ö®Öê Ûêú ×»Ö‹ ˆÃÖÛêú Ûú¾Ö¸ü ¯Öê•Ö ¯Ö¸ü »ÖÝÖß
ÛúÖÝÖ•Ö Ûúß ÃÖᯙ ÛúÖê ±úÖ›Ìü »Öë … ÜÖã»Öß Æãü‡Ô µÖÖ ×²Ö®ÖÖ Ã™üßÛú¸üÃÖᯙ Ûúß ¯Öã×ßÖÛúÖ Ã¾ÖßÛúÖ¸ü ®Ö Ûú¸ëü …
(ii) Ûú¾Ö¸ü ¯Öéšü ¯Ö¸ü ”û¯Öê ×®Ö¤ìü¿ÖÖ®ÖãÃÖÖ¸ü ¯ÖÏ¿®Ö-¯Öã×ßÖÛúÖ Ûêú ¯Öéšü ŸÖ£ÖÖ
¯ÖÏ¿®ÖÖë Ûúß ÃÖÓܵÖÖ ÛúÖê †“”ûß ŸÖ¸üÆü “ÖîÛú Ûú¸ü »Öë ×Ûú µÖê ¯Öæ¸êü Æïü …
¤üÖêÂÖ¯ÖæÞÖÔ ¯Öã×ßÖÛúÖ ×•Ö®Ö´Öë ¯Öéšü/¯ÖÏ¿®Ö Ûú´Ö ÆüÖë µÖÖ ¤ãü²ÖÖ¸üÖ †Ö ÝÖµÖê
ÆüÖë µÖÖ ÃÖß׸üµÖ»Ö ´Öë ®Ö ÆüÖë †£ÖÖÔŸÖË ×ÛúÃÖß ³Öß ¯ÖÏÛúÖ¸ü Ûúß ¡Öã×™ü¯ÖæÞÖÔ
¯Öã×ßÖÛúÖ Ã¾ÖßÛúÖ¸ü ®Ö Ûú¸ëü ŸÖ£ÖÖ ˆÃÖß ÃÖ´ÖµÖ ˆÃÖê »ÖÖî™üÖÛú¸ü ˆÃÖÛêú
ãÖÖ®Ö ¯Ö¸ü ¤æüÃÖ¸üß ÃÖÆüß ¯ÖÏ¿®Ö-¯Öã×ßÖÛúÖ »Öê »Öë … ‡ÃÖÛêú ×»Ö‹ †Ö¯ÖÛúÖê
¯ÖÖÑ“Ö ×´Ö®Ö™ü פüµÖê •ÖÖµÖëÝÖê … ˆÃÖÛêú ²ÖÖ¤ü ®Ö ŸÖÖê †Ö¯ÖÛúß ¯ÖÏ¿®Ö¯Öã×ßÖÛúÖ ¾ÖÖ¯ÖÃÖ »Öß •ÖÖµÖêÝÖß †Öî¸ü ®Ö Æüß †Ö¯ÖÛúÖê †×ŸÖ׸üŒŸÖ ÃÖ´ÖµÖ
פüµÖÖ •ÖÖµÖêÝÖÖ …
4. †®¤ü¸ü פüµÖê ÝÖµÖê ×®Ö¤ìü¿ÖÖë ÛúÖê ¬µÖÖ®Ö¯Öæ¾ÖÔÛú ¯ÖœÌëü …
5. ˆ¢Ö¸ü-¯Öã×ßÖÛúÖ Ûêú †®ŸÖ ´Öë Ûú““ÖÖ ÛúÖ´Ö (Rough Work) Ûú¸ü®Öê Ûêú
×»Ö‹ ´Ö滵ÖÖÓÛú®Ö ¿Öß™ü ÃÖê ¯ÖÆü»Öê ‹Ûú ¯Öéšü פüµÖÖ Æãü†Ö Æîü …
6. µÖפü †Ö¯Ö ˆ¢Ö¸ü-¯Öã×ßÖÛúÖ ¯Ö¸ü ×®ÖµÖŸÖ Ã£ÖÖ®Ö Ûêú †»ÖÖ¾ÖÖ †¯Ö®ÖÖ ®ÖÖ´Ö,
¸üÖê»Ö ®Ö´²Ö¸ü, ±úÖê®Ö ®Ö´²Ö¸ü µÖÖ ÛúÖê‡Ô ³Öß ‹êÃÖÖ ×“ÖÅ®Ö ×•ÖÃÖÃÖê †Ö¯ÖÛúß
¯ÖÆü“ÖÖ®Ö ÆüÖê ÃÖÛêú, †Ó×ÛúŸÖ Ûú¸üŸÖê Æïü †£Ö¾ÖÖ †³Ö¦ü ³ÖÖÂÖÖ ÛúÖ ¯ÖϵÖÖêÝÖ Ûú¸üŸÖê
Æïü, µÖÖ ÛúÖê‡Ô †®µÖ †®Öã×“ÖŸÖ ÃÖÖ¬Ö®Ö ÛúÖ ¯ÖϵÖÖêÝÖ Ûú¸üŸÖê Æïü, ŸÖÖê ¯Ö¸üßõÖÖ Ûêú
×»ÖµÖê †µÖÖêÝµÖ ‘ÖÖê×ÂÖŸÖ ×ÛúµÖê •ÖÖ ÃÖÛúŸÖê Æïü …
7. †Ö¯ÖÛúÖê ¯Ö¸üßõÖÖ ÃÖ´ÖÖ¯ŸÖ ÆüÖê®Öê ¯Ö¸ü ˆ¢Ö¸ü-¯Öã×ßÖÛúÖ ×®Ö¸üßõÖÛú ´ÖÆüÖê¤üµÖ ÛúÖê
»ÖÖî™üÖ®ÖÖ †Ö¾Ö¿µÖÛú Æîü †Öî¸ü ‡ÃÖê ¯Ö¸üßõÖÖ ÃÖ´ÖÖׯŸÖ Ûêú ²ÖÖ¤ü †¯Ö®Öê ÃÖÖ£Ö
¯Ö¸üßõÖÖ ³Ö¾Ö®Ö ÃÖê ²ÖÖÆü¸ü ®Ö »ÖêÛú¸ü •ÖÖµÖë …
8. Ûêú¾Ö»Ö ®Öß»Öê/ÛúÖ»Öê ²ÖÖ»Ö ¯¾ÖÖ‡Õ™ü ¯Öê®Ö ÛúÖ Æüß ‡ÃŸÖê´ÖÖ»Ö Ûú¸ëü …
9. ×ÛúÃÖß ³Öß ¯ÖÏÛúÖ¸ü ÛúÖ ÃÖÓÝÖÞÖÛú (Ûêú»ÖÛãú»Öê™ü¸ü) µÖÖ »ÖÖòÝÖ ™êü²Ö»Ö †Öפü ÛúÖ
¯ÖϵÖÖêÝÖ ¾ÖÙ•ÖŸÖ Æîü …
P.T.O.

LABOUR WELFARE & INDUSTRIAL RELATIONS, LABOUR AND
SOCIAL WELFARE, HUMAN RESOURCE MANAGEMENT

ÁÖ´Ö Ûú»µÖÖÞÖ ‹¾ÖÓ †ÖîªÖê×ÝÖÛú ÃÖ´²Ö®¬Ö, ÁÖ´Ö ‹¾ÖÓ ÃÖ´ÖÖ•Ö Ûú»µÖÖÞÖ, ´ÖÖ®Ö¾Ö ÃÖÓÃÖÖ¬Ö®Ö ¯ÖϲÖÓ¬Ö
PAPER – III

¯ÖÏ¿®Ö¯Ö¡Ö – III
Note : This paper is of two hundred (200) marks containing four (4) sections. Candidates
are required to attempt the questions contained in these sections according to the
detailed instructions given therein.

®ÖÖê™ü : µÖÆü ¯ÖÏ¿®Ö¯Ö¡Ö ¤üÖê ÃÖÖî (200) †ÓÛúÖë ÛúÖ Æîü ‹¾ÖÓ ‡ÃÖ´Öë “ÖÖ¸ü (4) ÜÖÞ›ü Æïü … †³µÖ£Öá ‡®Ö´Öë ÃÖ´ÖÖ×ÆüŸÖ ¯ÖÏ¿®ÖÖë Ûêú ˆ¢Ö¸ü
†»ÖÝÖ ×¤üµÖê ÝÖµÖê ×¾ÖßÖéŸÖ ×®Ö¤ìü¿ÖÖë Ûêú †®ÖãÃÖÖ¸ü ¤ëü …

D-55-11

2

SECTION – I

ÜÖÞ›ü – I
Note : This section consists two essay type questions of twenty (20) marks each, to be
answered in about five hundred (500) words each.
(2 × 20 = 40 Marks)

®ÖÖê™ü : ‡ÃÖ ÜÖÞ›ü ´Öë ²ÖßÃÖ-²ÖßÃÖ †ÓÛúÖë Ûêú ¤üÖê ×®Ö²Ö®¬ÖÖŸ´ÖÛú ¯ÖÏ¿®Ö Æïü … ¯ÖÏŸµÖêÛú ÛúÖ ˆ¢Ö¸ü »ÖÝÖ³ÖÝÖ ¯ÖÖÑ“Ö ÃÖÖî (500) ¿Ö²¤üÖë ´Öë
†¯Öê×õÖŸÖ Æîü …
(2 × 20 = 40 †ÓÛú)
1.

Examine the functioning of collective bargaining in India. What suggestions would
you offer to promote its proper growth ?

³ÖÖ¸üŸÖ ´Öë ÃÖÖ´Öæ×ÆüÛú ÃÖÖî¤êü²ÖÖ•Öß Ûúß ×ÛÎúµÖÖŸ´ÖÛúŸÖÖ ÛúÖ ¯Ö¸üßõÖÞÖ Ûúßו֋ … ‡ÃÖÛêú ÃÖ´Öã×“ÖŸÖ ×¾ÖÛúÖÃÖ Ûêú ×»Ö‹ †Ö¯Ö ŒµÖÖ
ÃÖã—ÖÖ¾Ö ¤ëüÝÖê ?
OR / †£Ö¾ÖÖ
Discuss the challenges in the field of human resource management in India, in the
light of globalization.

¾ÖÖßÛú¸üÞÖ Ûêú †Ö»ÖÖêÛú ´Öë ³ÖÖ¸üŸÖ ´Öë ´ÖÖ®Ö¾Ö ÃÖÓÃÖÖ¬Ö®Ö ¯ÖϲÖÓ¬Ö®Ö Ûêú õÖê¡Ö Ûúß “Öã®ÖÖîןֵÖÖë Ûúß “Ö“ÖÖÔ Ûúßו֋ …
OR / †£Ö¾ÖÖ
What is social insurance ? What social insurance benefits are available to industrial
workers under various social security legislations in India ?

ÃÖÖ´ÖÖוÖÛú ²Öß´ÖÖ ŒµÖÖ Æîü ? ³ÖÖ¸üŸÖ ´Öë ¯ÖÖ׸üŸÖ ×¾Ö׳֮®Ö ÃÖÖ´ÖÖוÖÛú ÃÖã¸üõÖÖ †×¬Ö×®ÖµÖ´ÖÖë Ûêú †ÓŸÖÝÖÔŸÖ †ÖîªÖê×ÝÖÛú ÁÖ×´ÖÛúÖë
ÛúÖê ÛúÖî®Ö ÃÖê ÃÖÖ´ÖÖוÖÛú ²Öß´ÖÖ »ÖÖ³Ö ˆ¯Ö»Ö²¬Ö Æïü ?
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
D-55-11

3

P.T.O.

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 4 .

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 5 P.T. .O.

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 6 .

³ÖÖ¸üŸÖ ´Öë ÁÖ×´ÖÛúÖë Ûúß ¯Öϲ֮¬Ö ´Öë ÃÖÆü³ÖÖ×ÝÖŸÖÖ Ûúß µÖÖê•Ö®ÖÖ†Öë Ûêú ÛúÖµÖÔ ÃÖÓ“ÖÖ»Ö®Ö ÛúÖ ÃÖ´ÖÖ»ÖÖê“Ö®ÖÖŸ´ÖÛú ¯Ö¸üßõÖÞÖ Ûúßו֋ … ‡ÃÖê †Öî¸ü †×¬ÖÛú ¯ÖϳÖÖ¾Ö¿ÖÖ»Öß ²Ö®ÖÖ®Öê Ûêú ×»ÖµÖê ÃÖã—ÖÖ¾Ö ¤ëü … OR / †£Ö¾ÖÖ What is ‘Organizational Development’ ? Development’ interventions.O. ._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 2. Critically examine the working of the schemes of workers’ participation in management in India.T. Suggest measures to make it more effective. Explain various ‘Organizational ÃÖÓÝÖšü®ÖÖŸ´ÖÛú ×¾ÖÛúÖÃÖ ŒµÖÖ Æîü ? ÃÖÓÝÖšü®ÖÖŸ´ÖÛú ×¾ÖÛúÖÃÖ Ûêú ׳֮®Ö-׳֮®Ö ‡®™ü¸ü¾Öë¿Ö®•ÖÌ Ûúß “Ö“ÖÖÔ Ûú¸ëü … OR / †£Ö¾ÖÖ What reforms would you like to make in labour legislations in India in the light of ongoing globalization ? “Ö»Ö ¸üÆêü ¾ÖÖßÛú¸üÞÖ Ûêú ÃÖÓ¤ü³ÖÔ ´Öë ³ÖÖ¸üŸÖ Ûêú ÁÖ´Ö ÛúÖ®Öæ®ÖÖë ´Öë †Ö¯Ö ÛúÖî®Ö-ÛúÖî®Ö ÃÖê ÃÖã¬ÖÖ¸üÖë ÛúÖ ÃÖã—ÖÖ¾Ö ¤ëüÝÖê ? _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 7 P.

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 8 .

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 9 P. .T.O.

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 10 .

Critically examine the provisions regarding recognition of Trade Unions in India.T. Distinguish between registration and recognition of Trade Unions.O. Each question carries fifteen (15) marks and is to be answered in about three hundred (300) words. 1947 Ûêú †®ŸÖÝÖÔŸÖ »ÖÖêÛúˆ¯ÖµÖÖêÝÖß ÃÖê¾ÖÖ†Öë ´Öë Æü›ÌüŸÖÖ»Ö Ûú¸ü®Öê Ûêú †×¬ÖÛúÖ¸ü ¯Ö¸ü ÛúÖî®Ö-ÛúÖî®Ö ÃÖê ¯ÖÏןֲ֮¬Ö »ÖÝÖÖ ×¤üµÖê ÝÖ‹ Æïü ? 4. ._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ SECTION – II ÜÖÞ›ü – II Note : This section contains three (3) questions from each of the electives/specializations. 1947 ? Æü›ÌüŸÖÖ»Ö ŒµÖÖ Æîü ? ‡ÃÖÛêú ÛúÖî®Ö-ÛúÖî®Ö ÃÖê ¯ÖÏÛúÖ¸ü Æïü ? †ÖîªÖê×ÝÖÛú ×¾Ö¾ÖÖ¤ü †×¬Ö×®ÖµÖ´Ö. (3 × 15 = 45 Marks) ®ÖÖê™ü : ‡ÃÖ ÜÖÞ›ü ´Öë ¯ÖÏŸµÖêÛú ‹êד”ûÛú ‡ÛúÖ‡Ô/×¾Ö¿ÖêÂÖ–ÖŸÖÖ ÃÖê ŸÖß®Ö (3) ¯ÖÏ¿®Ö Æïü … †³µÖ£Öá ÛúÖê Ûêú¾Ö»Ö ‹Ûú ‹êד”ûÛú ‡ÛúÖ‡Ô/×¾Ö¿ÖêÂÖ–ÖŸÖÖ ÛúÖê “Öã®ÖÛú¸ü ˆÃÖß Ûêú ŸÖß®ÖÖë ¯ÖÏ¿®ÖÖë Ûêú ˆ¢Ö¸ü ¤êü®Öê Æïü … ¯ÖÏŸµÖêÛú ¯ÖÏ¿®Ö ¯Ö®¦üÆü (15) †ÓÛúÖë ÛúÖ Æîü ¾Ö ˆÃÖÛúÖ ˆ¢Ö¸ü »ÖÝÖ³ÖÝÖ ŸÖß®Ö ÃÖÖî (300) ¿Ö²¤üÖë ´Öë †¯Öê×õÖŸÖ Æîü … (3 × 15 = 45 †ÓÛú) Elective – I / ×¾ÖÛú»¯Ö – I 3. What is a strike ? What are its various types ? What restrictions have been imposed on the right to strike in public utility services under the Industrial Disputes Act. The candidate has to choose only one elective/specialization and answer all the three questions contained therein. ´Ö•Ö̤æü¸ü ÃÖÓ‘ÖÖë Ûêú ¯ÖÓ•ÖßÛú¸üÞÖ ŸÖ£ÖÖ ˆ®ÖÛúß ´ÖÖ®µÖŸÖÖ ´Öë †®ŸÖ¸ü ²ÖŸÖÖ‹Ñ … ³ÖÖ¸üŸÖ ´Öë ´Ö•Ö̤æü¸ü ÃÖÓ‘ÖÖë Ûúß ´ÖÖ®µÖŸÖÖ Ûêú ÃÖÓ²ÖÓ¬Ö ´Öë •ÖÖê ¯ÖÏÖ¾Ö¬ÖÖ®Ö ×¤üµÖê ÝÖ‹ Æïü ˆ®ÖÛúß ÃÖ´ÖÖ»ÖÖê“Ö®ÖÖŸ´ÖÛú “Ö“ÖÖÔ Ûú¸ëü … D-55-11 11 P.

What are the salient features of Workmen’s Compensation Act. †ÖîªÖê×ÝÖÛú ×®ÖµÖÖê•Ö®Ö (ãÖÖ‡Ô †Ö¤êü¿Ö) †×¬Ö×®ÖµÖ´Ö. 1923) ? What suggestions would you make for its effectiveness ? ÁÖ×´ÖÛú õÖן֯ÖæÙŸÖ †×¬Ö×®ÖµÖ´Ö. Differentiate between training and development. Explain the concept of ‘total quality management’. Bring out the provisions relating to labour as given under the Constitution of India.5. 1923 (Ûú´ÖÔ“ÖÖ¸üß õÖן֯ÖæÙŸÖ †×¬Ö×®ÖµÖ´Ö. Differentiate between performance appraisal and performance management. 1923 ? (Employees’ Compensation Act. ™üÖê™ü»Ö Œ¾ÖÖ×»Ö™üß ´Öî®Öê•Ö´Öë™ü Ûúß ÃÖÓÛú»¯Ö®ÖÖ ŒµÖÖ Æîü ? ¾ÖÖßÛú¸üÞÖ Ûêú ÃÖÓ¤ü³ÖÔ ´Öë †Ö•Ö ‡ÃÖê ‡ŸÖ®ÖÖ ´ÖÆü¢¾Ö¯ÖæÞÖÔ ŒµÖÖë ´ÖÖ®ÖÖ •ÖÖŸÖÖ Æîü ? 4. ×®Ö¯ÖÖ¤ü®Ö ´Ö滵ÖÖÓÛú®Ö ŸÖ£ÖÖ ×®Ö¯ÖÖ¤ü®Ö ¯ÖϲÖÓ¬Ö ´Öë †ÓŸÖ¸ü ²ÖŸÖÖ‹Ñ … Ûú´ÖÔ“ÖÖ׸üµÖÖë Ûêú ÛúÖµÖÔ ×®Ö¯ÖÖ¤ü®Ö Ûêú ÃÖã¬ÖÖ¸ü ÆêüŸÖã ¯Öϲ֮¬Ö®Ö «üÖ¸üÖ ÛúÖî®Ö-ÛúÖî®Ö ÃÖê Ûú¤ü´Ö ˆšüÖµÖê •ÖÖ®Öê “ÖÖ×Æü‹ ? OR / †£Ö¾ÖÖ Elective – III / ×¾ÖÛú»¯Ö – III 3. Why has it become so important in the post-globalization period. Bring out the characteristics of American Industrial Relation and show how far they are different from those in India ? †´Öê׸üÛúÖ Ûêú †ÖîªÖê×ÝÖÛú ÃÖÓ²ÖÓ¬Ö Ûúß ×¾Ö¿ÖêÂÖŸÖÖ†Öë Ûúß “Ö“ÖÖÔ Ûú¸ëü … ¾Öê ³ÖÖ¸üŸÖ ÃÖê ×ÛúÃÖ ¯ÖÏÛúÖ¸ü ׳֮®Ö Æïü ? OR / †£Ö¾ÖÖ Elective – II / ×¾ÖÛú»¯Ö – II 3. To what extent have these provisions been implemented in India ? ³ÖÖ¸üŸÖßµÖ ÃÖÓ×¾Ö¬ÖÖ®Ö ´Öë ÁÖ´Ö ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ ×¤ü‹ ÝÖ‹ ¯ÖÏÖ¾Ö¬ÖÖ®ÖÖë Ûúß “Ö“ÖÖÔ Ûú¸ëü … ‡®Ö ¯ÖÏÖ¾Ö¬ÖÖ®ÖÖë ÛúÖê ÛúÆüÖÑ ŸÖÛú »ÖÖÝÖæ ×ÛúµÖÖ ÝÖµÖÖ Æîü ? 4. 1946 Ûêú ´ÖÆü¢¾Ö¯ÖæÞÖÔ ¯ÖÏÖ¾Ö¬ÖÖ®ÖÖë Ûúß “Ö“ÖÖÔ Ûú¸ëü … _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 12 . ¯ÖÏ׿ÖõÖÞÖ ŸÖ£ÖÖ ×¾ÖÛúÖÃÖ Ûêú ²Öß“Ö ³Öê¤ü ²ÖŸÖÖ‹Ñ … ¯Öϲ֮¬Ö ×¾ÖÛúÖÃÖ Ûêú ׳֮®Ö-׳֮®Ö ŸÖ¸üßÛúÖë Ûúß “Ö“ÖÖÔ Ûú¸ëü … 5. 1923) Ûúß ´ÖÆü¢¾Ö¯ÖæÞÖÔ ×¾Ö¿ÖêÂÖŸÖÖ†Öë Ûúß “Ö“ÖÖÔ Ûú¸ëü … ‡®Æëü ¯ÖϳÖÖ¾Ö¿ÖÖ»Öß ²Ö®ÖÖ®Öê Ûêú ×»ÖµÖê †Ö¯Ö ŒµÖÖ ÃÖã—ÖÖ¾Ö ¤ëüÝÖê ? 5. Explain the steps to be taken by management to improve the performance of employees. Discuss the important provisions of Industrial Employment (Standing Orders) Act. Explain various management development methods. 1946.

T. .O._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 13 P.

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 14 .

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 15 P.O.T. .

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 16 .

.O._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 17 P.T.

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 18 .

O.T._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 19 P. .

Explain the behavioural school of management. (9 × 10 = 90 Marks) ®ÖÖê™ü : ‡ÃÖ ÜÖÞ›ü ´Öë ¤üÃÖ-¤üÃÖ (10-10) †ÓÛúÖë Ûêú ®ÖÖî (9) ¯ÖÏ¿®Ö Æïü … ¯ÖÏŸµÖêÛú ¯ÖÏ¿®Ö ÛúÖ ˆ¢Ö¸ü »ÖÝÖ³ÖÝÖ ¯Ö“ÖÖÃÖ (50) ¿Ö²¤üÖë ´Öë †¯Öê×õÖŸÖ Æîü … (9 × 10 = 90 †ÓÛú) 6. to be answered in about fifty (50) words. ¾µÖ¾ÖÆüÖ¸ü¯Ö¸üÛú ×¾Ö“ÖÖ¸ü¬ÖÖ¸üÖ Ûúß “Ö“ÖÖÔ Ûú¸ëü … _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 20 ._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ SECTION – III ÜÖÞ›ü – III Note : This section contains nine (9) questions of ten (10) marks each.

What is communication ? What are the barriers to effective communication ? ÃÖÓ¯ÖÏêÂÖÞÖ ŒµÖÖ Æîü ? ¯ÖϳÖÖ¾Ö¿ÖÖ»Öß ÃÖÓ¯ÖÏêÂÖÞÖ Ûêú ´ÖÖÝÖÔ ´Öë ÛúÖî®Ö-ÛúÖî®Ö ÃÖß ¹ýÛúÖ¾Ö™ëü ÆüÖêŸÖß Æïü ? _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 8. Briefly discuss its different methods._______________________________________________________________________________________________ _______________________________________________________________________________________________ 7.O. .T. ÛúÖµÖÔ ´Ö滵ÖÖÓÛú®Ö ÛúÖê ¯Ö׸ü³ÖÖ×ÂÖŸÖ Ûú¸ëü … ‡®ÖÛêú ÛúÖî®Ö-ÛúÖî®Ö ÃÖê ŸÖ¸üßÛêú ÆüÖêŸÖê Æïü ? _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 21 P. Define Job Evaluation.

Distinguish among “Minimum wage”. Which one of these principles have been adopted in India with reference to labour ? “®µÖæ®ÖŸÖ´Ö”. “ˆ×“ÖŸÖ” ŸÖ£ÖÖ “×®Ö¾ÖÖÔÆü” ´Ö•Ö̤æü¸üß Ûêú ²Öß“Ö †®ŸÖ¸ü ²ÖŸÖÖ‹Ñ … ³ÖÖ¸üŸÖ ´Öë ÁÖ×´ÖÛúÖë Ûúß ´Ö•Ö̤æü¸üß ×®Ö¬ÖÖÔ¸üÞÖ Ûêú ÃÖÓ²ÖÓ¬Ö ´Öë ‡®Ö´Öë ÃÖê ×ÛúÃÖ ×ÃÖ¨üÖ®ŸÖ ÛúÖê †¯Ö®ÖÖµÖÖ ÝÖµÖÖ Æîü ? _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 22 . “Fair wage” and “Living wage”._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 9.

1947 Ûêú †®ŸÖÝÖÔŸÖ ÝÖî¸ü»ÖÖêÛúÖê¯ÖµÖÖêÝÖß ÃÖê¾ÖÖ†Öë ´Öë Æü›ÌüŸÖÖ»Ö Ûêú †×¬ÖÛúÖ¸ü ¯Ö¸ü ÛúÖî®Ö-ÛúÖî®Ö ÃÖê ¯ÖÏןֲ֮¬Ö »ÖÝÖÖ‹ ÝÖ‹ Æïü ? _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 11. 1947 ? Æü›ÌüŸÖÖ»Ö ŸÖ£ÖÖ ŸÖÖ»ÖÖ²Ö®¤üß Ûêú ²Öß“Ö †®ŸÖ¸ü ²ÖŸÖÖ‹Ñ … †ÖîªÖê×ÝÖÛú ×¾Ö¾ÖÖ¤ü †×¬Ö×®ÖµÖ´Ö._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 10. ‘Ûú»µÖÖÞÖ ‹Ûú ¯ÖæÞÖÔ ÃÖÓÛú»¯Ö®ÖÖ Æîü …’ ‡ÃÖ †Ö¿ÖµÖ Ûúß ¯Öã×™ü Ûú¸ëü … _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 23 P. What restrictions have been imposed on the right to strike in non-public utility services under the Industrial Disputes Act.’ Justify the statement.T.O. ‘Welfare is a total concept. Differentiate between strike and lockout. .

What is wage differential ? Explain its various types. ´Ö•Ö̤æü¸üß ×³Ö®®ÖŸÖÖ ŒµÖÖ Æîü ? ‡ÃÖÛêú ׳֮®Ö-׳֮®Ö ¯ÖÏÛúÖ¸üÖë Ûúß “Ö“ÖÖÔ Ûú¸ëü … _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 24 ._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 12.

What do you mean by management of discipline in industry ? Bring out the important domestic enquiry in this regard._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 13. . ˆªÖêÝÖÖë ´Öë †®Öã¿ÖÖÃÖ®Ö Ûêú ¯ÖϲÖÓ¬Ö®Ö ÃÖê †Ö¯Ö ŒµÖÖ ÃÖ´Ö—ÖŸÖê Æïü ? ‡ÃÖ ÃÖÓ²ÖÓ¬Ö ´Öë ‘Ö¸êü»Öæ •ÖÖÑ“Ö Ûêú ´ÖÆü¢¾Ö Ûúß “Ö“ÖÖÔ Ûú¸ëü … _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 25 P.T. Do you feel that the trade unions in India should change their objectives and methods.O. keeping in view the changing scenario in the country ? ŒµÖÖ †Ö¯Ö ÃÖ´Ö—ÖŸÖê Æïü ×Ûú ³ÖÖ¸üŸÖ ´Öë ²Ö¤ü»ÖŸÖê Æãü‹ ¯Ö׸ü¾Öê¿Ö ´Öë ´Ö•Ö̤æü¸ü ÃÖÓ‘ÖÖë ÛúÖê †¯Ö®Öê ˆ§êü¿µÖÖë ŸÖ£ÖÖ ŸÖ¸üßÛúÖë ´Öë Ûãú”û ²Ö¤ü»ÖÖ¾Ö »ÖÖ®ÖÖ “ÖÖ×Æü‹ ? _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 14.

Although QWL rose to prominence only in the 1970s. Each question should be answered in about thirty (30) words. (5 × 5 = 25 Marks) ®ÖÖê™ü : ‡ÃÖ ÜÖÞ›ü ´Öë ×®Ö´®Ö×»Ö×ÜÖŸÖ ¯Ö׸ü“”êû¤ü ¯Ö¸ü †Ö¬ÖÖ׸üŸÖ ¯ÖÖÑ“Ö (5) ¯ÖÏ¿®Ö Æïü … ¯ÖÏŸµÖêÛú ¯ÖÏ¿®Ö ÛúÖ ˆ¢Ö¸ü »ÖÝÖ³ÖÝÖ ŸÖßÃÖ (30) ¿Ö²¤üÖë ´Öë †¯Öê×õÖŸÖ Æîü … ¯ÖÏŸµÖêÛú ¯ÖÏ¿®Ö ¯ÖÖÑ“Ö (5) †ÓÛúÖë ÛúÖ Æîü … (5 × 5 = 25 †ÓÛú) One of the most interesting approaches to motivation is the quality of work life (QWL) program. combined with a grounding in the socio-technical systems approach to management._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ SECTION – IV ÜÖÞ›ü – IV Note : This section contains five (5) questions of five (5) marks each based on the following passage. which is a systems approach to job design and a promising development in the broad area of job enrichment. organisation theory and development. there D-55-11 26 . motivation and leadership theory. and industrial relations. QWL is not only a very broad approach to job enrichment but also an interdisciplinary field of inquiry and action combining industrial and organisational psychology and sociology. industrial engineering.

It is no wonder that QWL. a labour – management steering committee is set up. not only because of the exercise of industrial democracy but also because of the great practical advantage it offers : People on a job are the ones who are best able to identify what would enrich the job for them and make it possible for them to be more productive. ÁÖ×´ÖÛú ŸÖ£ÖÖ ´Ö•Ö̤æü¸ü ÃÖÓ‘ÖÖë Ûêú ¯ÖÏןÖ×®Ö׬ֵÖÖë ®Öê ³Öß ‡ÃÖê ÛúÖµÖÔ-×ãÖןֵÖÖë ´Öë ÃÖã¬ÖÖ¸ü »ÖÖ®Öê ŸÖ£ÖÖ ˆŸ¯ÖÖ¤üÛúŸÖÖ ²ÖœÌüÖ®Öê ŸÖ£ÖÖ ‡ÃÖÛêú ±ú»Öþֺþ¯Ö ˆ““Ö ¾ÖêŸÖ®Ö ÛúÖê ˆ×“ÖŸÖ ×ÃÖ¨ü Ûú¸ü®Öê Ûêú ‹Ûú ÃÖÖ¬Ö®Ö Ûêú ºþ¯Ö ´Öë ¤êüÜÖÖ Æîü … ÃÖ¸üÛúÖ¸üß ‹•Öë×ÃÖµÖÖÑ ³Öß ŒµÖæ ›ü²»Öæ ‹»Ö ÛúÖê ˆŸ¯ÖÖ¤üÛúŸÖÖ ÛúÖê ²ÖœÌüÖ®Öê ŸÖ£ÖÖ ´Öã¦üÖ Ã±úß×ŸÖ ÛúÖê Ûú´Ö Ûú¸ü®Öê Ûêú ‹Ûú ÃÖÖ¬Ö®Ö Ûêú ºþ¯Ö ´Öë ŸÖ£ÖÖ †ÖîªÖê×ÝÖÛú »ÖÖêÛúŸÖÓ¡Ö ÛúÖê ÆüÖ×ÃÖ»Ö Ûú¸ü®Öê ŸÖ£ÖÖ ÁÖ´Ö ×¾Ö¾ÖÖ¤üÖë ÛúÖê Ûú´Ö Ûú¸ü®Öê Ûêú ‹Ûú ÃÖÖ¬Ö®Ö Ûêú ºþ¯Ö ´Öë ¤êüÜÖŸÖß Æïü †Öî¸ü ‡ÃÖß×»Ö‹ ‡ÃÖÛúß †Öê¸ü †ÖÛúÙÂÖŸÖ Æãü‡Ô Æïü … D-55-11 27 P. which is charged with finding ways of enhancing dignity. †×³Ö¯ÖÏê¸üÞÖ Ûêú ¯ÖÏ×ŸÖ ÃÖ¾ÖÖÔ׬ÖÛú ¸üÖê“ÖÛú ˆ¯ÖÖÝÖ´ÖÖë ´Öë ÃÖê ‹Ûú Æîü •ÖÖê ÛúÖµÖÔ †×³ÖÛú»¯Ö Ûêú ¯ÖÏ×ŸÖ ‹Ûú ×ÃÖÙü´ÃÖ ˆ¯ÖÖÝÖ´Ö ŸÖ£ÖÖ ÛúÖµÖÔ ÃÖÓ¾Ö¬ÖÔ®Ö Ûêú ¾µÖÖ¯ÖÛú õÖê¡Ö ´Öë ‹Ûú †Ö¿ÖÖ•Ö®ÖÛú ¯ÖÏÝÖ×ŸÖ Æîü †Öî¸ü ¯ÖϲÖÓ¬Ö®Ö Ûêú ¯ÖÏ×ŸÖ ÃÖÖ´ÖÖוÖÛú ŸÖÛú®ÖßÛúß ×ÃÖÙü´ÃÖ ˆ¯ÖÖÝÖ´Ö ¯Ö¸ü †Ö¬ÖÖ׸üŸÖ Æîü … ŒµÖæ ›ü²»Öæ ‹»Ö ÛúÖµÖÔ ÃÖÓ¾Ö¬ÖÔ®Ö Ûêú ¯ÖÏ×ŸÖ ®Ö Ûêú¾Ö»Ö ‹Ûú †×ŸÖ ¾µÖÖ¯ÖÛú ˆ¯ÖÖÝÖ´Ö Æîü †×¯ÖŸÖã ÝÖ¾ÖêÂÖÞÖÖ ŸÖ£ÖÖ ×ÛÎúµÖÖ×¾Ö×¬Ö ÛúÖ †ÓŸÖÙ¾ÖÂÖµÖß õÖê¡Ö Æîü וÖÃÖ´Öë †ÖîªÖê×ÝÖÛú ‹¾ÖÓ ÃÖÓÝÖšü®ÖÖŸ´ÖÛú ´Ö®ÖÖê×¾Ö–ÖÖ®Ö ŸÖ£ÖÖ ÃÖ´ÖÖ•Ö¿ÖÖáÖ. In the development of a QWL program. attractiveness and productivity of jobs through job enrichment and redesign. has been spreading fast. Managers have regarded it as a promising means of dealing with stagnating productivity. QWL has received enthusiastic support from a number of sources. ´Öãܵ֟Ö: µÖæ®ÖÖ‡™êü›ü Ùêü™ËüÃÖ. . †×³Ö¯ÖÏê¸üÞÖ ‹¾ÖÓ ®ÖêŸÖéŸ¾Ö ×ÃÖ¨üÖ®ŸÖ †Öî¸ü †ÖîªÖê×ÝÖÛú ÃÖÓ²ÖÓ¬Ö ÃÖ×´´Ö×»ÖŸÖ Æïü … µÖª×¯Ö ŒµÖæ ›ü²»Öæ ‹»Ö ÛúÖê ܵÖÖ×ŸÖ 1970 Ûêú ¤ü¿ÖÛú ´Öë ×´Ö»Öß.›ü²»Öæ. ordinarily with a QWL specialist or staff. especially in larger companies. Workers and union representatives have also seen it as a means of improving working conditions and productivity as a means of justifying higher pay. ÃÖÓÝÖšü®Ö ×ÃÖ¨üÖÓŸÖ ‹¾ÖÓ ×¾ÖÛúÖÃÖ. This typical QWL technique tends to solve the problem encountered in many job enrichment cases in which workers have mistakenly not been asked what would make the job more interesting for them.T. with such possible important yields.are now hundreds of case studies and practical programs and a number of QWL centres. Government agencies have been attracted to QWL as a means of increasing productivity and reducing inflation and as a way of obtaining industrial democracy and minimising labour disputes. The participation of workers and their unions (of an operation is unionised) in the effort is thought to be very important. Usually. Great Britain and Scandinavia. ÝÖÏê™ü ײÖΙêü®Ö ŸÖ£ÖÖ ÃÛïú×›ü®Öê×¾ÖµÖÖ ´Öë ‡ÃÖÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ ÃÖïÛú›ÌüÖë ÛêúÃÖ †¬µÖµÖ®Ö ŸÖ£ÖÖ ¾µÖÖ¾ÖÆüÖ׸üÛú ÛúÖµÖÔÛúÎ ´Ö ÃÖÓ“ÖÖ×»ÖŸÖ ×ÛúµÖê •ÖÖ “ÖãÛêú Æïü ŸÖ£ÖÖ †®ÖêÛú ŒµÖæ ›ü²»Öæ ‹»Ö ÃÖë™üÃÖÔ Ûúß Ã£ÖÖ¯Ö®ÖÖ ÆüÖê “ÖãÛúß Æîü … ŒµÖæ ›ü²»Öæ ‹»Ö ÛúÖê †®ÖêÛú ÄÖÖêŸÖÖë ÃÖê ˆŸÃÖÖÆü¾Ö¬ÖÔÛú ÃÖ´Ö£ÖÔ®Ö ×´Ö»ÖÖ Æîü … ×¾Ö¿ÖêÂÖŸÖ: µÖæ®ÖÖ‡™êü›ü Ùêü™ËüÃÖ ŸÖ£ÖÖ µÖæ¸üÖê¯Ö ´Öë ¯ÖϲÖÓ¬ÖÛúÖë ®Öê ‡ÃÖê †¾Ö¹ý¨ü ˆŸ¯ÖÖ¤üÛúŸÖÖ ÃÖê •Öæ—Ö®Öê Ûêú ×»Ö‹ ‹Ûú †Ö¿ÖÖ¯ÖæÞÖÔ ÃÖÖ¬Ö®Ö ´ÖÖ®ÖÖ Æîü. especially in the United States and Europe.O.) ÛúÖµÖÔÛÎú´Ö. certain steps are normally undertaken.‹»Ö. ÛúÖµÖÔ-•Öß¾Ö®Ö Ûúß ÝÖãÞÖ¾Ö¢ÖÖ (ŒµÖæ. primarily in the United States. ‡Ó›ü×ÙÒüµÖ»Ö ‡Ó•Öß×®ÖµÖظüÝÖ.

ÛúÖµÖÔ-•Öß¾Ö®Ö Ûúß ÝÖãÞÖ¾Ö¢ÖÖ †×³Ö¯ÖÏê¸üÞÖ Ûêú ¯ÖÏ×ŸÖ ‹Ûú ˆ¯ÖÖÝÖ´Ö Æîü … µÖã׌ŸÖµÖ㌟֟ÖÖ ×ÃÖ¨ü Ûúßו֋ … _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 16. Quality of work life is an approach to motivation. Justify. Discuss why quality of work life is considered as an inter-disciplinary field of study.ŒµÖæ ›ü²»Öæ ‹»Ö Ûêú ‹Ûú ÛúÖµÖÔÛÎú´Ö ÛúÖê ŸÖîµÖÖ¸ü Ûú¸ü®Öê Ûêú ÛúÖµÖÔ ´Öë †®ÖêÛú “Ö¸üÞÖ ×®Ö×ÆüŸÖ Æïü … ÃÖÖ´ÖÖ®µÖŸÖ:. ÛúÖµÖÔ-•Öß¾Ö®Ö Ûúß ÝÖãÞÖ¾Ö¢ÖÖ ÛúÖê †¬µÖµÖ®Ö ÛúÖ ‹Ûú †ÓŸÖÙ¾ÖÂÖµÖß õÖê¡Ö ŒµÖÖë ´ÖÖ®ÖÖ •ÖÖŸÖÖ Æîü ? “Ö“ÖÖÔ Ûúßו֋ … _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 28 . וÖÃÖê ÝÖ׸ü´ÖÖ. ‹Ûú ŒµÖæ ›ü²»Öæ ‹»Ö ×¾Ö¿ÖêÂÖ–Ö µÖÖ Ûú´ÖÔ“ÖÖ¸üß Ûêú ÃÖÖ£Ö ‹Ûú ÁÖ´Ö-¯ÖϲÖÓ¬ÖÛú ¾ÖÝÖÔ ×¾ÖÂÖµÖ-×®Ö¾ÖÖÔ“Ö®Ö (ÙüßµÖظüÝÖ) ÃÖ×´Ö×ŸÖ ÛúÖ ÝÖšü®Ö ×ÛúµÖÖ •ÖÖŸÖÖ Æîü. †ÖÛúÂÖÔÛúŸÖÖ ŸÖ£ÖÖ ÛúÖµÖÔ ÃÖÓ¾Ö¬ÖÔ®Ö ‹¾ÖÓ ¯Öã®Ö†Ôü׳ÖÛú»¯Ö «üÖ¸üÖ ÛúÖµÖÖí Ûúß ˆŸ¯ÖÖ¤üÛúŸÖÖ ´Öë ¾Öéרü Ûêú ŸÖ¸üßÛúÖë ÛúÖê œæÑüœü®Öê ÛúÖ ÛúÖµÖÔ³ÖÖ¸ü ÃÖÖï¯ÖÖ •ÖÖŸÖÖ Æîü … ‡ÃÖ ¯ÖϵÖÖÃÖ ´Öë ÁÖ×´ÖÛúÖë ŸÖ£ÖÖ ˆ®ÖÛêú ÃÖÓ‘ÖÖë (µÖפü ÛúÖê‡Ô ÛúÖµÖÔ ÃÖÓ“ÖÖ»Ö®Ö ÃÖÓ‘ÖÛéúŸÖ ÆüÖê) Ûúß ÃÖÆü³ÖÖ×ÝÖŸÖÖ ÛúÖê – Ûêú¾Ö»Ö †ÖîªÖê×ÝÖÛú »ÖÖêÛúŸÖÓ¡Ö ÛúÖê ¯ÖϵÖÖêÝÖ ´Öë »ÖÖ®Öê Ûêú ×»Ö‹ Æüß ®ÖÆüà ²Ö×»Ûú ‡ÃÖÃÖê ×´Ö»Ö®Öê¾ÖÖ»Öê ‹Ûú ²ÖÆãüŸÖ ²Ö›Ìêü »ÖÖ³Ö Ûêú ÛúÖ¸üÞÖ – †ŸµÖÓŸÖ ´ÖÆü¢¾Ö¯ÖæÞÖÔ ´ÖÖ®ÖÖ •ÖÖŸÖÖ Æîü … µÖÆü ²ÖÆãüŸÖ ²Ö›ÌüÖ »ÖÖ³Ö Æîü ×Ûú ×ÛúÃÖß ×®ÖµÖŸÖ ÛúÖµÖÔ ÛúÖê Ûú¸ü®Öê¾ÖÖ»Öê Ûú´Öá Æüß µÖÆü ¯ÖÆü“ÖÖ®Ö®Öê ´Öë †×¬ÖÛú ÃÖõÖ´Ö ÆüÖêŸÖê Æïü ×Ûú ÛúÖî®Ö ÃÖê ŸÖ¢¾Ö ˆ®ÖÛêú ×®ÖµÖŸÖ ÛúÖµÖÔ ÛúÖê ˆ®ÖÛêú ×»Ö‹ ÃÖÓ¾ÖÙ¬ÖŸÖ Ûú¸ü ÃÖÛúŸÖê Æïü ŸÖ£ÖÖ ˆ®ÖÛêú ÛúÖµÖÔ Ûúß ˆŸ¯ÖÖ¤üÛúŸÖÖ ÛúÖê ²ÖœÌüÖ ÃÖÛúŸÖê Æïü … ŒµÖæ ›ü²»Öæ ‹»Ö Ûúß µÖÆü ×¾Ö׿Ö™ü ŸÖÛú®ÖßÛú ÛúÖµÖÔ ÃÖÓ¾Ö¬ÖÔ®Ö Ûêú †®ÖêÛú ‹êÃÖê ´ÖÖ´Ö»ÖÖë ´Öë ˆ¯Ö×Ã£ÖŸÖ ÆüÖê®Öê ¾ÖÖ»Öß ÃÖ´ÖõÖÖ†Öë ÛúÖ ÃÖ´ÖÖ¬ÖÖ®Ö Ûú¸ü®Öê ´Öë ÃÖõÖ´Ö Æîü וִ֮Öë ÁÖ×´ÖÛúÖë ÛúÖê µÖÆü ®ÖÆüà ²ÖŸÖ»ÖÖµÖÖ ÝÖµÖÖ ÆüÖê ×Ûú ˆ®ÖÛúÖ ×®ÖµÖŸÖ ÛúÖµÖÔ ˆ®ÖÛêú ×»Ö‹ ×ÛúÃÖ ¯ÖÏÛúÖ¸ü ¹ýדÖÛú¸ü ²Ö®Ö ÃÖÛúŸÖÖ Æîü … ‡ÃÖ´Öë ÛúÖê‡Ô †Ö¿“ÖµÖÔ ®ÖÆüà ×Ûú ‡ÃÖ ¯ÖÏÛúÖ¸ü Ûêú ÃÖÓ³ÖÖ×¾ÖŸÖ ¯Ö׸üÞÖÖ´ÖÖë Ûêú ÛúÖ¸üÞÖ ŒµÖæ ›ü²»Öæ ‹»Ö ÛúÖê ×¾Ö¿ÖêÂÖŸÖ: ²Ö›Ìüß ÛÓú¯Ö×®ÖµÖÖë ´Öë ŸÖß¾ÖÎ ÝÖ×ŸÖ ÃÖê †¯Ö®ÖÖµÖÖ •ÖÖ ¸üÆüÖ Æîü … 15.

trade unions and Government towards Quality of Work Life (QWL).›ü²»Öæ. ÛúÖµÖÔ-•Öß¾Ö®Ö Ûúß ÝÖãÞÖ¾Ö¢ÖÖ (ŒµÖæ. Discuss the mechanism for implementation of quality of work life in an organisation. ‹Ûú ÃÖÓÝÖšü®Ö ´Öë ÛúÖµÖÔ-•Öß¾Ö®Ö Ûúß ÝÖãÞÖ¾Ö¢ÖÖ Ûêú ÛúÖµÖÖÔ®¾ÖµÖ®Ö ÆêüŸÖã ×ÛÎúµÖÖ×¾Ö×¬Ö Ûúß “Ö“ÖÖÔ Ûúßו֋ … _______________________________________________________________________________________________ _______________________________________________________________________________________________ D-55-11 29 P.) Ûêú ¯ÖÏ×ŸÖ ¯ÖϲÖÓ¬Ö ¾ÖÝÖÔ._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 17.O.‹»Ö.T. ´Ö•Ö̤æü¸ü ÃÖÓ‘ÖÖë ŸÖ£ÖÖ ÃÖ¸üÛúÖ¸ü Ûêú ¥ü×™üÛúÖêÞÖ Ûúß “Ö“ÖÖÔ Ûúßו֋ … _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 18. Discuss the approaches of the management. .

Discuss the impact of quality of work life on organisations making it popular among different organisations. ÃÖÓÝÖšü®ÖÖë ¯Ö¸ü ÛúÖµÖÔ-•Öß¾Ö®Ö ÝÖãÞÖ¾Ö¢ÖÖ Ûêú ¯ÖϳÖÖ¾Ö Ûúß “Ö“ÖÖÔ Ûúßו֋ וÖÃÖÛêú ÛúÖ¸üÞÖ µÖÆü ×¾Ö׳֮®Ö ÃÖÓÝÖšü®ÖÖë ´Öë »ÖÖêÛúׯÖ쵅 Æãü†Ö Æîü … _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ ____________ D-55-11 30 ._______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 19.

.T.Space For Rough Work D-55-11 31 P.O.

............................ 32 .................................. (Evaluation) D-55-11 Date .. Signature & Name of the Coordinator ..........FOR OFFICE USE ONLY Marks Obtained Question Marks Number Obtained 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Total Marks Obtained (in words) .............................. (in figures) ..........................................