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UNDERSTANDING NLP THROUGH CASE STUDY

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V Ranganathan, NLP Master Practitioner

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

CASE STUDY 1
The issue Ramesh is a very sincere executive of the organization. He was recently transferred to a different location with better benefits. Ramesh too initially thought it to be good. But of late Ramesh started feeling lonely & left out. He often regretted over the change and cursed himself why he accepted it. He often felt he must get back to his earlier location; the reason being unlike earlier boss who was very friendly, the boss in the current location is tough and demanding. The boss gives additional work; expects to complete the work fast; does not explicitly express warmth; does not profusely admire or appreciate good work done by Ramesh but immediately points out the mistakes and failings; Ramesh, of late, has started feeling he is sharing the responsibility & work of his boss without additional benefit or comfort. He strongly felt he must talk to his earlier boss who has been his friend, philosopher & guide. Ramesh takes leave, comes & meets his former boss to express his disappointment & frustration in the new work place. UNDERSTANDING THE SITUATION The obvious fact is Ramesh is unhappy in the new place; the main reason is his perception that his current boss is a tough task master & unfriendly. He feels his boss treats
V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

him as just a subordinate. He wants to escape from the situation secretly craving for revoking of transfer. The main issue here is Rameshs conclusion that his boss is incompatible. Now that Ramesh has come to meet his previous boss how can his friendly boss help Ramesh resolve the issue with NLP intervention? PROCESS OF NLP INTERVENTION FOR COUNSELING We will address the issue at the PERCEPTION level of Ramesh. To deal with this situation NLP intervenes with REFRAMING REFRAMING is a way of releasing people from mental slavery. REFRAMING is viewing the same situation from an empowering angle. People deal not with situation as it is but rather with their perception of the situation, the understanding they have of the situation, the inference they make of the situation & the conclusion they come to based on their frame of reference shaped by beliefs & past experience. If the frame of reference is appropriate their experience of the situation is satisfactory. If the frame of reference is inappropriate they feel dissatisfied & uncomfortable.
V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

Neuro Linguistic Programming aka NLP gives specific way to encompass many more choices & break out from these limiting frames .The process is called REFRAMING While the cause of the issue may be out of control, the response behavior (symptom) as a consequence of the issue can be addressed, altered appropriately to bring in comfort within. REFRAMING is a model designed to work exclusively with the symptom. We can open up the frame to include another meaning of the symptom; we can find another context in which the same symptom works well; There are two types of content (symptom) REFRAMING 1) MEANING REFRAMING 2) CONTEXT REFRAMING MEANING REFRAMING:Here there is nothing inherently wrong with cause of the situation; but the meaning given to it is altered appropriately for better understanding of the situation which empowers for further productivity or satisfaction. For example: - situation ---ooph this year I have to pay more income tax than last year; MEANING REFRAMING it means more income this year than last year.
V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

CONTEXT REFRAMING:- Here the behavior is not easy to change in the existing context and so finding an appropriate context where the behavior fits in. For example: - situation-- I get too involved with details CONTEXT REFRAMING - Details can be involving I know, and you wouldnt have made it this far in the company had you not known when to get involved in the details Coming to the case study Ramesh s perception is that his current boss is hostile to his feelings & sentiments. Ramesh cannot change the situation (behavior of his boss) whereas Ramesh has a choice to change his response to the situation which he is not aware of. Now by NLP counseling if the meaning to the situation is altered appropriately Ramesh can be empowered to face the situation with delight One of the fundamental beliefs of NLP is every behavior has a positive intention. His former boss said: - Ramesh ! Your boss in fact is a nice person. If he is demanding & expects more from you, it means he has full faith in you and wants you to come up
V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

soon by facing tough situation and helps you to equip managerial skills so that you grow soon in your career. Though on the surface he appears to be tough, in fact he has concern for your well being. Thats why he wants you to stretch & go extra mile. It was a revelation to Ramesh and he took the situation in his stride and started respecting & accepting his new boss and started working with more enthusiasm and vigor. SUMMARY:REFRAMING creates freedom to maneuver. It gives larger context or frame. Then you see you are not stuck with a specific behavior in a specific situation. There are many other ways as well which can empower us to progress towards growth & well being.

V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

CASE STUDY 2 SITUATION


With the business climate changing & moved towards globalization, like many organization XYZ company too has changed its culture and style. Employees no more could ride on the comfort of just loyalty & seniority. Productivity & adaptability decided sustainability. In this situation Thyagu , a long time employee has started feeling left behind & insecure. He believes he cannot work with computers, SAP, 5S & so on ; He starts feeling humane touch is now lost; Company has become task oriented & no more people oriented, and so he may be shown the door anytime. With this fear he approaches his boss seeking assistance & understanding, help.

UNDERSTANDING THE SITUATION


Thyagu has lost confidence in his ability to cope up with the changing scenario. He has poor self image. If he is allowed to continue with this frame of mind he will certainly attract what he doesnt want to happen. Thyagu must be helped to restore confidence in him & also repose faith in the organization.

V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

PROCESS OF NLP INTERVENTION FOR COUNSELING


One of the fundamental beliefs of NLP is People already have all the resources they need THINKING according to NLP: - NLP has minutely studied people when they were thinking. According to NLP, this is also a fact, when people think they form pictures, words/sounds, feelings inside their head about the subject of thinking. Thus there is VISUAL thinking, AUDITORY thinking, and KINESTHETIC thinking. Five senses seeing, hearing, feeling, smelling, tasting are the modes by which a man senses the world and sends it to brain where he makes sense of the sensory impulses. In the process of giving meaning to this sensory experience he makes his perception and that perception becomes his reality. For practical purpose NLP takes smelling & tasting as feeling; so man has three modes of experiencing world VISUAL, AUDITORY, KINESTHETIC. For each of these modes there are sub- modes embedded within. Visual Sub Modalities: - size of the picture, color of the picture, brightness, still/moving, 2D/3D, distance of the picture from self. Auditory Sub modalities: - volume, tone, intermittent/ continuous, location, distance from self
V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

Kinesthetic sub modalities: - temperature, pressure, location, texture, intensity, distribution These SUB MODALITIES are the building blocks of an experience. In other words sub modalities are the ingredients of an experience; structure of an experience. Sub modalities are the internal representation of an experience. What is the difference between how we produce the state of depression or the state of joy? The main difference is in the way we structure our internal experience. If an experience is joyous NLP does not simply see the content (what has given joy, say ice cream) but at the internal representation (of ice cream). Likewise for sorrow, bitterness, disappointment etc. If one wants to change ones bitterness of an event, NLP asks the subject first to take an inventory of submodalities & then by altering the sub-modalities of visual auditory, kinesthetic one can gradually reduce the degree of bitterness and finally move to a better situation.

Coming to the case study:Now to help Thyagu develop faith in his ability to learn & adapt to the changing scenario, Thyagu must be made to believe he is capable of learning, he is capable coping.

Thyagu must be asked to recall a situation from his past when he learnt something new & he was thrilled
V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

by it; perhaps something he attempted on his own and gained confidence. Now Thyagu must be asked to relive that past situation now inside his head; see hear feel all those he experienced then; He must also notice the emotional state as he does this process of figuring out the structure of that experience. Having noted the entire sub modalities, Thyagu must now gradually substitute these sub modalities for the work situation and check for the emotional response. Surprisingly Thyagu will find that he is capable of changing learning coping with the current scenario; His self image will get brightened. SUMMARY SUB MODALITY is a unique finding of NLP; anything & everything of subjective experience can easily be changed. To change a repulsive experience to an acceptable experience, inside your head, simply push the distance of the picture, dim it further, make it still, reduce the volume of sound, make the sound intermittent, and reduce the density & intensity of feeling; thats all. It is amazing that the quality of experience changes. By altering the structure of experience quality of experience can be changed.

V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

One can always feel one is in control in any situation by gaining familiarity and proficiency in identifying and altering sub modalities appropriately. It is not what happens in life that matters. What we do with what happens in life that matters.

CASE STUDY 3 SITUATION:Siva has come to be the departmental head in the organization. He comes from another organization which has a different work culture, a rigid & authoritarian set-up where sub ordinates are expected to be very formal in interaction with higher ups, do not use name in addressing the boss, do not confront openly. He is used to seeing only submissive team members; whereas in the new organization he has joined he is in for cultural shock; team members address him by name; seem to be more informal in approach and interaction. Though he finds the team members to be efficient at work, he is not able to control them or influence them. He has started feeling he is not in control of his department and may lose out if it continues. He is not able to express this out too. Yet Siva wants to be in control

V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

UNDERSTANDING THE SITUATION


Siva is uncomfortable in his new role is a fact; whereas the evidence for his conclusion is not appropriate. He is not able to adapt to the new work culture because he is not able to understand his team members; the open & direct interaction approach of his team members appear to him as disrespect to his authority. Now what is important in the situation is Siva becoming comfortable in interacting and understanding his team members. How can we help Siva with NLP intervention?

PROCESS OF NLP INTERVENTION FOR MANAGERIAL COUNSELING


RAPPORT gives comfort in inter personal relationship Rapport is the good feeling one gets when in the company of somebody one likes or like one. There is a saying LIKE likes LIKE Rapport is the intelligent approach to influencing. Putting your own agenda on hold is a prerequisite for rapport. Listening and being curious are critical to the learning process and they are fundamental component of building rapport. Rapport is a bonding at unconscious level. One of the important traits of a team leader is to understand his team members & accept their uniqueness.
V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

If the leader can appreciate & recognize their individuality he also gains acceptance. How to build RAPPORT? 1. VERBAL RAPPORT 2. NON VERBAL RAPPORT VERBAL RAPPORT: - In order to gain rapport with an individual , one can restate the individuals style of expression, in terms of peculiar phrases, passwords, slang, in conversation and also mirror his/her tempo & style in communication. This will make the respondent more responsive & comfortable NON VERBAL RAPPORT: - In the interaction face to face if one mirrors and matches the posture & gesture of the other person, rapport is gradually gained. This process of mirroring and matching the other persons style is called PACING and if one can comfortably pace, then consequently one will be able to lead the other person effortlessly. Now coming to the case study, Siva now must step down from his one above stand to one among the team in lead role For this Siva must freely & informally engage in small talk with his members understand their interest, preferences, values; find those that match with his and state them Also mirror & match their language & physiology.
V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com

January 1, 2013

UNDERSTANDING NLP THROUGH CASE STUDY

This will remove the barrier developed unconsciously and bring in comfort in the interaction. The members are efficient; only the bonding between SIVA & members must be strengthened. This Rapport building techniques will do that.

SUMMARY:Rapport is the foundation for any meaningful interaction between two or more people- whether it relates to sales, negotiation, providing information, direction to a co-worker, a conversation with family members, during training or coaching. Rapport is about establishing an environment of trust, understanding, respect, and safety, which gives all people the freedom to fully express their ideas and concerns and know that these will be respected by the other person. Rapport does not mean one person must agree with what the other person says or does. Instead each person appreciates the others view & respects their model of the world. When you are in rapport with another person, you have the opportunity to enter their world & see from their perspective; appreciate why they feel the way they do, and arrive at a better understanding of who they are; as a result the whole relationship is enhanced. RAPPORT is the port to anchor relationship
V RANGANATHAN NLP MASTER PRACTITIONER; 9840706451; www.vrnlp.com; trainervranganathan@gmail.com