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09/26/2012

Management & E-Business


ESLSCA MIBA Program

Nezar Sami
nsami@aucegypt.edu Nezar N. Sami @NezarSami

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Class Values

We do what we say We treat the assets of the others as our own We are risk aware We do what is right

We are reliable We anticipate needs We take the initiative We focus on results We never give up

Trustworthy

Keep Raising the Bar

Consistently Deliver
We set higher standards We question the status quo We generate innovative solution We learn from our experiences and search for better ways
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Success Together
We respect the value of each other We resolve differences openly and quickly We compete as a team We recognize and celebrate success

Management & E-Business

Class Dynamics
Schedule
Day & Time Instructor-led presentation Team-led presentation Readings & Workshops 1MQ & Assignments Quizzes Projects

Class Map

Class Contact
Name: Sahar Jobury Email: aljobury@yahoo.com

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Grading System
Item Attendance 1MQ, Assignments (BMS), Participation Quizzes Class Presentation, class work Mid Term Project Final Project Peer Evaluation Total Grade 10 20 10 10 15 25 10 100

Remark: More than 25% of the sessions absences will lead to failure of the course
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Management In-class Presentations (39E)


Topic Xerox Case Making Good Decisions at PUMA Why Does Best Buy Outperform Circuit City Liz-Claiborne Reorganizes Its Structure Motivating Employees at Enterprise Rent-A-Car Judy McGrath Leads MTV Networks Leadership Imperatives What is the Best Way to Control People and Resources Session Two Two Three Three Four Four Four Four Fantastic Five De Roma Crazy Nerds Stars Innovation Charisma(+) Team

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Building Management Skills (BMS)


Topic Managers & Management Managers as Decision Makers Foundation of Planning Strategic Management Organizational Structure Motivating Employees Managers as Leaders Introduction to Control Remark: Individual Report .. Avoid Plagiarism Pick any SIX BMS keeping the SEQUENCE
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Session 2 3 4 5 6 7 8 9

Course Work & Deliverables


S1 Minute Question Class Presentation (Team) BMS (Individual) Team Assignments Quiz 1 Mid Term Project (Team) Quiz 2 Final Project (Team) Remark: Final individual report and peer evaluation will be submitted after the final session
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S2

S3

S4

S5

S6

S7

S8

S9

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During the sessions

During the sessions

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Team Name

Members
Tamer Fahmy Yasmin Nafie Sahar Al Jobury Naglaa Ashour

Team Name

Members
Ahmed Magdy Ahmed Khairy Wessam El-Sawwaf Galal Hussien Mohamed El-Abd

Stars (One Team One Dream)

De Roma (E-Business is Our Business)

Fantastic Five (Building Success)

Vivian Samir Seham Gadalla Walaa Hatem Noha Mohamed Farid Nehal Omar

Innovation (Endless Creativity)

Ahmed Zidan Heba Fadel Ibrahim Saber Nourhan Kandil

Crazy Nerds (Success is a mind game)

Khaled Mamdouh Soha Samir Basma Ali Michael Mohsen

Charisma (Practice to Understand)

Basma El-Shorbagy Mohamed Seoudi Raymond Edward

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Course Roadmap
Part 1: Management
About Management Managers as Decision Makers Foundations of planning Strategic Management Organizational Structure & Design Motivating Employees Managers as Leaders Introduction to controlling

Part 2: E-Business
Introduction to E-Commerce E-Marketplaces: Mechanisms, Tools & Impact of E-Commerce Retailing in EC Consumer Behavior Web 2.0 E-Commerce Fraud & Security EC Payment Systems Lunching a Successful Online Business EC Strategy & Implementation

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Unique Emphasis on Contemporary, Applied Management

PART 1: MANAGEMENT

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ABOUT MANAGEMENT

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What is Management?

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Levels of Management
Top Managers

Middle Managers

First-line Managers
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What is Management?
Organizations collections of people who work together and coordinate their actions to achieve a wide variety of goals Managers The people responsible for supervising the use of an organizations resources to meet its goals Management The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently
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Organization Performance
Efficiency A measure of how well or how productively resources are used to achieve a goal Effectiveness A measure of the appropriateness of the goals an organization is pursuing and the degree to which they are achieved

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Efficiency & Effectiveness

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Functions of Management

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Relative Amount of Time That Managers Spend

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Management Roles

I
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Decisional Roles
Entrepreneur Disturbance handler Resource allocator Negotiator
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deciding which new projects or programs to initiate and to invest resources in

managing an unexpected event or crisis

assigning resources between functions and divisions, setting the budgets of lower managers

reaching agreements between other managers, unions, customers, or shareholders


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Interpersonal Roles
Roles that managers assume to provide direction and supervision to both employees and the organization as a whole.

Figurehead
symbolizing the organizations mission and what it is seeking to achieve

Leader
training, counseling, and mentoring high employee performance

Liaison
linking and coordinating the activities of people and groups both inside and outside the organization
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Informational Roles
Roles associated with the tasks needed to obtain and transmit information in the process of managing the organization.

MONITOR-analyzing information from both the internal and external environment

DISSEMINATORtransmitting information to influence the attitudes and behavior of employees

SPOKESPERSON-using information to positively influence the way people in and out of the organization respond to it

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Managerial Skills
Technical skills Human skills Conceptual skills
The ability to think and conceptualize about abstract and complex situations concerning the organization

Knowledge and proficiency in a specific field

The ability to work well with other people

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Skills Needed at Different Management Levels

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Challenges for Management in a Global Environment


Rise of Global Organizations. Building a Competitive Advantage Maintaining Ethical Standards Managing a Diverse Workforce Utilizing Information Technology and Technologies Global Crisis Management
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The Evolution of Management Thought

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Major Approaches to Management

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The Organization as an Open System

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