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Congratulations!
As the owner of the MDHearingAid® hearing instrument, you may once again enjoy the sounds of your environment and conversations with your family and friends at a price you can afford. To get the most out of your MDHearingAid®, please read this brochure in its entirety. Your satisfaction with hearing aids depends on the type and degree of your hearing loss and your expectations. No hearing aid can restore normal hearing, and not everyone will benefit equally. Please read this manual in its entirety before using your MDHearingAid PRO®.

. . . 30 Prospective Users Notice of Cancellation . . 20 In Case of Malfunction . . . . . . . . . . . 17 Maintenance & Care . . . . . . . . . . . .Table of Contents The MDHearingAid® Story . . 28 Aid Dispensers Important Notice for . . . . . . 10 Getting the Most from . . . . . . . 18 Replacement of . . . 4 & Assembly Placing the Hearing Aid . . 32 Technical Specifications. . . . . . . . . . 22 Warranty & Repair . . 21 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 . . . . 11 Your Hearing Aid Using the Telephone . 25 Return Policy . . . 6 in Your Ear Changing the Battery . 2 Hearing Aid Diagram . . . . . . . . . . . . . . . . 8 Turning the Hearing Aid On . . 19 Tubes & Domes Optional Accessories . . . . . . 26 Warning to Hearing . .

He set out to find a reasonable solution that could help with the most common types of hearing loss at a reasonable price. 2 . IL. he knew the effects of untreated hearing loss: depression. & Throat physician in Chicago. social isolation. After evaluating numerous hearing aids and sound amplifiers below $200. Nose. that almost all of these were found to only amplify bass / low frequencies (<1000 Hz) and were not useful in amplifying the frequencies related to the human voice (1000-4000 Hz). He would encounter patients in his daily practice who would benefit from hearing aids. without fail. As a physician. but many simply couldn’t afford the thousands of dollars often needed to pay for them. He was looking for a “one-size-fits-most” hearing aid similar to reading glasses that can easily be purchased at the drug store. anxiety. and symptoms consistent with Alzheimer’s dementia. he found.The MDHearingAid® Story The MDHearingAid® was invented by a board-certified Ear. including those seen on television.

3 . so that the range of sounds associated with the human voice would be amplified. without overly amplifying background sounds.He then created the MDHearingAid PRO® to exact technical specifications. The MDHearingAid PRO® hearing aid has been rigorously tested by leaders in the hearing loss field (ENT Physicians and Audiologists) who have unanimously agreed that the sound quality and output is surprisingly accurate given its low cost.

Hearing Aid Diagram & Assembly Ear Hook Volume Dial Power & Channel Switch Battery Compartment 4 .

hold the tubing at the tip of the ear hook and twist back and forth until the tubing slides OVER the hook tip. Assembled Hearing Aid Attach the long portion of the clear tubing to the tip of the ear hook. the hearing aid will NOT FIT properly. there are various sizes of ear plugs designed to fit most adult ears. 5 . Cut the tube here Cutting the Tube Connect the tube. and ear plug. The correct length of the tubing is determined by how much needs to be trimmed so that the tubing is relatively straight and not kinked. Also. Using your thumb and first finger. elbow. You will NEED TO CUT the long tubing to the correct length for your ear as described below.Your hearing aid comes with clear tubing that connects from the ear hook to your ear canal. Ensure the “mushroom” portion of the tip points INTO THE EAR CANAL. If you do not cut the tubing. We recommend cutting a small amount (1 mm or 1/16th of an inch) at a time so that you do not cut the length too short.

Placing the Hearing Aid in Your Ear Choose the appropriate size of ear plug for your ear so that the fit is snug. Also. place the hearing aid behind the ear so that the hook rests comfortable on the ear. make sure that the plug does not slip off easily. close to your head. 6 . turn it on and adjust the volume. you may hear a whistling noise when the hearing aid is on. slowly twisting back and forth while holding the lower part of the tubing until the ear plug fits securely in the ear canal. or it could become dislodged in your ear canal. Once the ear plug has been inserted. Gently pull the outer ear backwards and upwards with the one hand. If the fit is loose. insert the ear plug into the ear canal. When the hearing aid is in its correct position. With the opposite hand.

Custom earmolds are shaped to the exact contour of your ear and ear canal. Try the different sized ear plugs to see which fits best. there will not be whistling (you can see this by covering the earplug opening with your finger and the whistling should cease).com) to learn about other channels for obtaining a custom earmold. If you cannot obtain a secure fit or would like a more precise fit. NOTICE the earhook rests on the FRONT and TOP of the ear. Alternatively. it will sit on your ear as in the picture. Consult a local Audiologist or Hearing Aid Dispenser for a custom earmold to attach the MDHearingAid® PRO hearing aid. you can contact MDHearingAid Customer Service (customerservice@mdhearingaid. 7 . Correct Final Position Once the hearing aid is fitted correctly. you may want to consider having a Custom Earmold made. With a secure fit. providing the best fit possible.To avoid whistling or “feedback”. make sure the earplug fits securely in the ear canal.

Changing the Battery You will need to insert a new battery to start using your hearing aid. the battery is inserted incorrectly. Tip: Use the magnet in the end of the brush to simplify battery removal and replacement. Before inserting a new battery into the hearing aid. Push the nail grip downwards to swing open the battery compartment. 8 . remember to remove the adhesive tab. The nail grip is located below the power switch at the bottom of the hearing aid. Do not use batteries on which there is a sticky residue from the tab or other unwanted substance as this can block the battery airholes. The battery must be placed with the plus (+) sign in accordance with the plus (+) sign on the battery compartment. If the battery compartment does not close easily.

Remove the battery from the hearing aid if it will not be used for a prolonged period of time. such as the settings of your hearing aids and the number of hours used per day. The battery will fall out. and turn the hearing aid over. 9 . Caution! Batteries can be harmful if swallowed. Recommended Battery Type The MDHearingAid PRO® uses size 13 / 13A zinc-air batteries. or call The National Battery Hotline collect at 202-625-3333. a new battery may be exhausted because it was not sealed properly. Also. The life of the battery depends on a number of factors.When removing an exhausted battery. Please note the expiration date on the battery. If your hearing aid does not work after replacing a battery. If a battery is accidentally swallowed. In rare cases. do not leave exhausted batteries in the hearing aid. as they may leak and damage the hearing aid. make sure to hold the hearing aid over a table. Be sure to keep batteries out of reach from children and pets. try inserting a different new battery. seek medical attention immediately.

WHISTLING will be heard if the hearing aid is turned on but not securely in your ear. the whistling will stop (read on).Turning the Hearing Aid On “O” indicates the hearing aid is powered off “N” normal amplification of low. CAUTION! This hearing aid can amplify loud and soft sounds. 10 . “H” amplification of predominantly mid and high frequencies. Do not turn the volume past 2 unless you have severe hearing loss. Try both settings at various volumes to see which combination works best for your hearing loss. and high frequencies. Once the hearing aid is properly seated in your ear. with less amplification of low frequencies and reduction of background noise. Permanent hearing loss may occur if used at high volume around a loud noise. mid. Use this setting if you have a “sloping” hearing loss. Use this setting if you have hearing loss in all frequencies (“flat” loss). This is normal.

Getting the Most from Your Hearing Aid Your satisfaction with hearing aids depends on the type and degree of your hearing loss and your expectations. No hearing aid can restore the normal hearing of our youth. However. including those costing thousands of dollars. you can maximize the return on your investment by understanding the 3 keys of hearing aid happiness: Patience Balance Fit 11 .

medical studies have shown that your brain requires several weeks to adjust to your new hearing environment and become accustomed to your new hearing aids. Gradually introduce new listening environments as your ears become accustomed to the hearing aids. The amazing thing is that it still can—all these years later but it takes time and practice. • The addition of new sounds in your life can be overwhelming to some people. During this time: • You may initially notice lots of background sounds.Getting the Most from Your Hearing Aid (cont’d) Patience A new hearing aid can be a big adjustment. 12 . These have almost always been a part of your environment. • You may find that a quiet environment is more comfortable in the beginning of the adjustment period. Your brain has to relearn how to hear and listen—in many cases to sounds it hasn’t processed in years. and in time you will tune out many of them and not notice them. In fact. Try wearing your hearing device for a short period each day and gradually extend the time that you wear them.

• Your own voice may sound too loud. You will be able to tune out background noise in a short period of time. and the sensation will usually go away in the first few weeks. Focus on reading lips and observing facial expressions and body language. you may find it easier to understand speech by facing the speaker. and most adapt within a few weeks. Please do not give up prematurely. This “occlusion effect” is a normal reaction to wearing new hearing aids. This is very common for new hearing aid users. be aware that there will be sounds that you may not have heard in a long time. • In noisy environments. Some people adjust very quickly. • You may also feel plugged up or feel like you’re talking in a barrel. but most people get used to it over time. 13 .• If you are a new to hearing aids. Using a hearing aid takes practice and patience.

Less overall background noise amplification 3. Better hearing and understanding in noisy situations 4. especially music 7. It is best to maintain balance in treating hearing loss. since the brain is receiving a balanced signal from both ears 2. Better localization of the direction of sounds 5. Less chance of feedback or whistling from your hearing aids 14 .Getting the Most from Your Hearing Aid (cont’d) Balance We are born with 2 ears for a reason. If you have hearing loss in both ears. Sound is balanced and more natural. Significantly better understanding of speech and conversation. medical studies have shown that you will get far greater satisfaction and the BEST results by wearing 2 hearing aids for the following reasons: 1. Listening will be more pleasing and effortless and less frustrating 6.

15 . it is impossible to reap the full benefit of your investment. An overall improved quality of life when wearing 2 aids as compared to people wearing only one If you have hearing loss in both ears. Make sure the hearing aid tubing is sized as shown on Page 5. no matter how expensive. • Your hearing aid comes with 5 different sizes of silicone ear domes. we strongly encourage you to try one aid in each ear.8. If the fit is loose. but only ordered 1 aid. • It is important to cut the tubing to the right length. are almost useless if they don’t fit well. you may hear a whistling noise when the hearing aid is on. Without a proper fit. you have a 45 day risk-free trial and 100% money-back guarantee. Use the enclosed coupon for a discount on your second aid. As always. Tubing that is too long will not allow the ear dome (tip) to seat properly in the ear canal. Less tinnitus (ringing) in the ears when wearing 2 hearing aids 9. Fit Hearing aids. Choose the appropriate size of ear dome (tip) for your ear so that the fit inside the canal is snug.

Try wearing it for 3060 minutes a day at the beginning and gradually extend the time that you wear the hearing aids. page 20) • For a more precise fit. • If your hearing loss is mild to moderate. These can be obtained from a local Audiologist or Hearing Aid Dispenser.com) to learn about other channels for obtaining a custom earmold. you can contact MDHearingAid Customer Service (customerservice@mdhearingaid. 16 . you may consider the optional open-fit tubing and domes which can help reduce a plugged ear sensation even more (see optional accessories. consider customer ear molds. Alternatively. • You may find that you require a different size dome once your ear has adjusted to wearing a hearing aid regularly.Getting the Most from Your Hearing Aid (cont’d) • It can take time for a hearing aid to feel comfortable.

or angled such that the phone receiver is tilted and open forward. 2. until you discover the arrangement that works best for you. Try holding the telephone near the hearing aid microphone at the front and top of your ear. 1. try various positions with the telephone receiver. 4. Use the phone with your hearing aids in the regular “on” position. 3. 17 .Using the Telephone If your hearing aid whistles while using the telephone. Also try holding the phone behind your ear. below your ear. the speaker phone function will work well with hearing aids. Of course.

it may be beneficial to clean your ears with an over-the-counter ear wash kit or visit your physician. 18 . Do not use hair spray or a hair dryer while wearing the aid. Do not use water. For best results. • Use the included brush to gently clean away wax and other debris • Do not let the hearing aid get wet. or other liquid agent to clean the hearing aid as it may damage it. • Keep your ears clean to maximize the benefit of your MDHearingAid®.Maintenance & Care Follow these suggestions to keep the hearing aid performing optimally: • Clean your hearing aid daily with a tissue or soft cloth. Earwax can clog up your hearing aid tubing and cause it to not work properly. remove the battery to prevent corrosion from leakage. alcohol. • Avoid physical shock to the aid. Do not expose the aid to excess moisture or heat. such as dropping it on the ground. • If you are not going to use the hearing aid for a prolonged period of time. • Store your hearing aid in a cool dry place when not in use.

hearing aid tubing and domes may become stiff and discolored. • Visit www.mdhearingaid.Replacement of Tubes & Domes For OPTIMAL PERFORMANCE. Standard Tubing Replacement Kit Thin Tubing/Open-Fit Kit 19 . • Replacing tubes and domes regularly keeps your hearing aids sounding and feeling like new. where we offer a choice of both standard replacement tubing as well as thin tubing with open-fit domes. the hearing aid tubing and domes should be replaced every 3-6 months: • Over time.com.

) • Coverage must be purchased within your initial warranty period. including things not covered by the standard warranty (water damage. and almost anything else that may go wrong. • Reduces the plugged up feeling of always having something in your ear. 20 . • Visit www. Open-fit domes feature tiny vent holes which allow natural sound to enter the ear.mdhearingaid.com/accessories for more information. stepping on the hearing aid. • Visit www. battery corrosion. nearly invisible profile.Optional Accessories Open-fit / Thin Tubing Kit for MDHearingAid® PRO • Thin Tubing gives the wearer a modern.com/accessories for more information. etc. MDHearingAid® 1-Year Product Protection Plan • With MDHearingAid® Product Protection Plans your are 100% protected from ALL types of accidental damage.mdhearingaid.

• Disconnect the tubing from the ear hook and check for moisture in the tubing.com for more troubleshooting tips. and also try to blow air through the ear tubing. 21 . • Check the website www. • Change the battery and make sure the new battery is inserted correctly. Use the included brush. • Check that the ear plug or tubing is not blocked by earwax. try the following: • Make sure the hearing aid is switched on.In Case of Malfunction Should your hearing aid not function properly. • Read the troubleshooting guide on the following pages.mdhearingaid.

for example) or any condition that causes sound to be reflected from the ear canal. the fit may be fine. • Sometimes feedback may occur when you have a blockage of wax in the ear canal. Try pulling your ear up and back and reinserting ear piece into ear so it fits better (or try a different sized ear piece). and the feedback will disappear when the condition is corrected. Instrument makes a whistling sound • Whistling (feedback) occurs when amplified sound returns to the microphone and is reamplfied. • You can confirm that the hearing aid is working properly by removing the aid and covering the hole in the tubing/domes with your finger (the whistling should stop). In these cases.Troubleshooting 1. Most hearing aids (even ones costing thousands of dollars) will whistle when not inserted properly into the ear canal. 22 • Make sure you cut the tubing to the proper length. a stiff eardrum (from a cold. . If the tubing is too long. it may cause the tips to become dislodged from the ear canal and cause whistling.

• Consider a custom ear mold for a perfect fit. If there is any doubt. (See page 7) 2. • Make sure the volume control is on. • Clean any wax that may be interfering with the hearing aid. For optimal performance. • Reposition the hearing aid tubing/ dome in your ear canal. Instrument has a weak or no sound • Make sure battery is inserted correctly and battery door is completely closed.• Check for any cracks in the tubing or the earhook. 23 . (volume dial should be set above the number 1). try a new one (remember to remove the sticky flap on the battery surface). the hearing aid domes should be changed every 3-6 months. • Make sure battery is fresh. • Check the battery contacts for corrosion. • Lower the volume if it is set too high.

3. cracked. moisture may clog the aid and distort sounds. Replace the domes if they appear stiff. or frayed. • Check the domes for wax that may be blocking or for any signs of wear. • Check the battery contacts to be sure they are not corroded. • Lower the volume. Sound is distorted or intermittent • Flick on/off switch back and forth. • If the hearing aid was in a humid environment or subject to sweat. in case dust or lint has collected in the controls. • Replace the battery with a fresh one. bent. 24 . Consider using a hearing aid dehumidifier overnight.

MI 48219-1520 Please do not mail anything to this address without contacting customer service first. 25 . Repairs Department 18447 W 8 Mile Road Detroit. This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of the hearing aid. If at our examination it is determined that the unit failed to work due to parts. please contact customer service at support@mdhearingaid. Repairs If the unit requires repair after 90 days. excessive wax build-up. damage from moisture or sweat. such as physical shock.com or 888-670-4327 ext. If you require warranty service.Warranty & Repair The MDHearingAid® is covered against defects in materials and workmanship for 90 days from date you receive your order. or tampering with the instrument. The address for the repair facility is: MDHearingAid. 2 for repair costs and instructions. all of which void the warranty. you may contact us at support@mdhearingaid. Inc. materials or workmanship we will repair or replace it for free.com.

The reason for this long trial period is that it often takes several weeks to get used to the sound of any new hearing aids (even the most expensive ones). You have 45 days from the date of purchase to return the hearing aids. 26 . it performs as well as hearing aids costing hundreds of dollars more.The vast majority of our customers find that once they get used to the MDHearingAid PRO®.Return Policy At MDHearingAid® your satisfaction is guaranteed. To get the most out of your hearing aids. Your satisfaction with the MDHearingAid® depends to some degree on your expectations. please understand that no hearing aid can restore normal hearing.

If after 21 days of using the MDHearingAid PRO®. please contact us for a Return Merchandise Authorization (RMA) number. Alternatively. Detailed return instructions will be emailed to you along with the RMA.com. you are still not satisfied. You will receive a full refund of your purchase price less shipping costs (or as directed on the site you made the purchase). please email support@mdhearingaid. For fastest service. Returns made without an RMA will incur a twenty percent (20%) restocking fee. you may call 888-670-4327 ext. 2. 27 . Requests for an RMA prior to trying the hearing aids for 21 days will be granted but will carry a 10% restocking fee.

. 1. • Pain or discomfort in the ear. or review of any other available information concerning the prospective user. and 2. • Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. • History of sudden or rapidly progressive hearing loss within the previous 90 days. that the prospective user has any of the following conditions: • Visible congenital or traumatic deformity of the ear. 28 • Unilateral hearing loss of sudden or recent onset within the previous 90 days. • History of active drainage from the ear within the previous 90 days.Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry.000 Hz. actual observation.000 Hz. • Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz). • Acute or chronic dizziness.

Stop using the MDHearingAid® and consult a physician if: • Hearing in one or both ears worsens. • Hearing does not improve while using the MDHearingAid®. . 29 • Your ear becomes occluded with excessive ear wax. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user. • You develop an infection of your ear or ear canal. In most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it. • Skin irritation develops in or around your ear canal. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lip reading. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions.

30 . The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid.Important Notice for Prospective Users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists. as appropriate. The physician will refer you to an audiologist or a hearing aid dispenser. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs. Following the medical evaluation. for a hearing aid evaluation. The purpose of a medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased. otologists or otorhinolaryngologists. the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid.

Children with hearing loss This product is not for use by anyone under 18 years of age. a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician The exercise of such a waiver is not in your best health interest and its use is strongly discouraged. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid. In addition to seeing a physician for a medical evaluation. 31 . you should inquire about the availability of a trial-rental or purchase-option program. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician.If you have reservations about your ability to adapt to amplification. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.

WASHINGTON BLVD.” SIGNED: 32 (Buyer’s Signature) (Date) . OR SEND A TELEGRAM. TO CANCEL THIS TRANSACTION. ANY PROPERTY TRADED IN. “I HEREBY CANCEL THIS TRANSACTION. CHICAGO. AND ANY SECURITY INTEREST ARISING OUT OF THE TRANSACTION WILL BE CANCELLED. ANY GOODS DELIVERED TO YOU UNDER THIS CONTRACT OR SALE.Notice of Cancellation YOU MAY CANCEL THIS TRANSACTION. TO MDHEARINGAID. YOU MUST RETURN TO THE SELLER. 917 W. MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE. IL 60607 NO LATER THAN MIDNIGHT OF THE 45TH DAY AFTER THE INITIAL TRANSACTION. ANY PAYMENTS MADE BY YOU UNDER THE CONTRACT OR SALE LESS ANY NONREFUNDABLE RESTOCKING FEE. SUITE 202. IF YOU CANCEL. WITHOUT ANY PENALTY OR OBLIGATION. IN SUBSTANTIALLY AS GOOD CONDITION AS WHEN RECEIVED. AND ANY NEGOTIABLE INSTRUMENT EXECUTED BY YOU WILL BE RETURNED WITHIN 10 BUSINESS DAYS FOLLOWING RECEIPT BY THE SELLER OF YOUR CANCELLATION NOTICE AND ALL MERCHANDISE PERTAINING TO THIS TRANSACTION. WITHIN 45 DAYS FROM THE DATE OF PURCHASE. IF YOU CANCEL.

. . . . . . . . . . 112 dBSPL HFA Full-on-gain . . . .0% 1600 Hz 0. . . . . . . . . 1. . . . . . . . . . . . . . . . . . . . . . . . .5% EQUIV INPUT NOISE . . . . . . . . .Technical Specifications MAX OSPL90. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 dB BATTERY CURRENT DRAIN . . . . . . . . . . . . . . . . . . . . . . . . . 118 dBSPL HF Average OSPL90 . . . . 0. . . . 500 Hz 5. .54 mA 33 . . . . . . 45 dBSPL THD@ . . . . . . . . . . .6% 800 Hz. . . . . . . . .

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