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INTERNATIONAL OPERATIONAL & ACCOUNTING PROCEDURES

RESERVATIONS
ON-LINE BOOKING ENGINE
To register for access to the Oceania Cruises Online Booking Engine, contact: InfoInternational@OceaniaCruises.com

KEY CONTACTS
INTERNATIONAL RESERVATIONS DESK
MONDAY FRIDAY (8:30 19:00 EST)
For ALL questions relating to reservations / administration / documentation and accounts, please email InternationalReservations@OceaniaCruises.com

OPTIONS & PAYMENTS


VOYAGES SHORTER THAN 15 DAYS (FINAL PAYMENT DUE AT 90 DAYS) Bookings made outside 98 days of sailing must be confirmed and deposit paid within 7 days. Bookings made within 91-97 days of sailing must be confirmed and final payment paid within 7 days. Bookings made within 76-90 days of sailing must be confirmed and final payment paid within 3 days. Bookings made within 0-30 days of sailing must be confirmed and final payment paid at time of booking. VOYAGES 15 DAYS OR LONGER (FINAL PAYMENT DUE AT 150 DAYS) Bookings made outside 158 days of sailing must be confirmed and deposit paid within 7 days. Bookings made within 151-157 days of sailing must be confirmed and final payment paid within 7 days. Bookings made within 31-150 days of sailing must be confirmed and final payment paid within 3 days. Bookings made within 0-30 days of sailing must be confirmed and final payment paid at time of booking.

JOMMELLY DESOTO
001 305-514-2308

International Cruise Specialist (Groups)

MANUEL SANCHEZ
001 305-514-2772

International and VIP Cruise Specialist

ESTHER BOUDREAUX

Director of Groups, International & VIP

001 305-514-2260 EBoudreaux@OceaniaCruises.com

SATURDAY (09:00 17:30 EST) & SUNDAY (11:00 17:00 EST)

Email ResSupervisors@OceaniaCruises.com and also please copy InternationalReservations@OceaniaCruises.com

TELEPHONE

Main Switchboard: 001 305-514-2300 Main Fax: 001 305-514-2222

SALES & MARKETING DEPARTMENT


Latin America and the Caribbean Region IRINA ADAMS
International Sales Coordinator

DEPOSIT
$750 per person up to Penthouse grade and 20% of Fare for Oceania, Vista and Owners Suite.

001 954-940-7306 IAdams@PrestigeCruiseHoldings.com

CONFIRMATION
Options are confirmed only once money has been posted against a booking. The deposit or full payment, if due should be received by Oceania Cruises within the option period. Payment can be made by wire transfer, company credit card or client credit card. If using a client card for full payment or final balance, the full amount will be charged and any commission due will be returned to the agent 2 weeks prior to sailing. When paying by wire transfer, we will confirm an option upon receipt of the banks confirmation of the transfer. If final balance is not received by Oceania Cruises at the due date bookings are subject to possible cancellation without prior notification.

For all inquiries related to agency administrative updates, marketing invoice submission accounts payable & receivable, Travel Agent Center/On Line Booking Engine collateral and reduced rate request.

SYLVIA ST. LAWRENCE

Director, International Sales

001 954-940-7441 SSTLawrence@PrestigeCruiseHoldings.com

For all inquiries related to sales support, business development, product training, group negotiation, ship tours and unique inquiries pertaining to administrative and reservation issues.

CHRISTIAN SIERRALTA
VP, International Sales

001 954-940-7440 CSierralta@PrestigeCruiseHoldings.com

For all inquiries related to business development, marketing strategies, targets, budgets, advertising and special Media/Fam request.

INTERNATIONAL OPERATIONAL & ACCOUNTING PROCEDURES


When making a bank wire transfer, please advise details via e-mail. For multiple booking payments, please use the supplied Multiple Payment Schedule. When confirming a booking and arranging payment, please e-mail InternationalReservations@OceaniaCruises.com and COPY in Acctg@OceaniaCruises.com

NEW GROUP REQUESTS


Please contact Sylvia St. Lawrence at SSTLawrence@PrestigeCruiseHoldings.com For all questions relating to existing groups, please email
InternationalReservations@OceaniaCruises.com

OCEANIA CRUISES BANK DETAILS


Bank Name: Bank of America, N.A. Account Name: Oceania Cruises, Inc. ABA or Routing Number: 026009593 Bank Address: 100 Southeast 2nd Street Miami, FL 33131-2100 Account Number: 0055-6635-6455 Swift Code: BOFAUS3N

ADVERTISING & MARKETING


Please verify all advertising and marketing via Sylvia St. Lawrence at SSTLawrence@PrestigeCruiseHoldings.com and copy Christian Sierralta at CSierralta@PrestigeCruiseHoldings.com

BROCHURE ORDERS

CANCELLATION CHARGES
VOYAGES SHORTER THAN 15 DAYS (FINAL PAYMENT DUE AT 90 DAYS) DAYS From 120 to 91 From 90 to 76 From 75 to 61 From 60 to 31 From 30 to 0 PENALTY $100 Administration Fee per person 25% of Fare 50% of Fare 75% of Fare 100% of Fare VOYAGES 15 DAYS OR LONGER (FINAL PAYMENT DUE AT 150 DAYS) DAYS From 180 to 151 From 150 to 121 From 120 to 91 From 90 to 61 From 60 to 0 PENALTY $100 Administration Fee per person 25% of Fare 50% of Fare 75% of Fare 100% of Fare

Please e-mail IAdams@PrestigeCruiseHoldings.com and copy InfoInternational@OceaniaCruises.com

Use of our image bank is strictly to be used for the marketing purposes of Oceania Cruises and all advertisements must be verified through the International Department.

PRICING STRUCTURES FOR INTERNATIONAL CLIENTS


International Pricing is initially based on 2 for 1 Cruise Only Fares. Pricing increases are scheduled two times per year on April 1 and October 1. Voyages that are affected by the pricing increases are subject to load factors. Additional promotional rates are sent via email notification throughout the year and specific promotion will be noted.

GUEST REGISTRATION FORMS


Once booking has been confirmed, please provide essential passenger information by visiting the following link www.OceaniaCruises.com/grf and entering the required details. Travel documents will not be sent if complete information has not been received.

IMAGE BANK
Registration for Image Bank Procedures: 1) Please go to: http://www.oceaniacruisesmedia.com 2) Click on the New User 3) Use Registration Code OCTeam01 and complete registration info
PRO40253 1212 LA

TRAVEL DOCUMENTS
Our Travel booklet / documents will be forwarded 75 days prior to sailing if full payment and completed GRFs have been received. An additional E-Summary Document will be emailed 21 days prior to sailing.