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Assignment - 1
Quality in Technical Concerns
CURRENT AND FUTUREE CHALLENGES OF THE QUALITY MANAGEMENT
By Muhammad Aatif Saif Khan FA-11/M.Sc.E.M/018 Instructor Dr.Daniel Saeed Pirzada
Fa-2011/M. Sc. EM/018
1 Fa-2011/M. EM/018 Pageii . Sc.QITC Assignment .
the increasing rate of change. Dr. and contribution to society as described by ISO 26000. what globalization means. Providers will find themselves needing to respond at similar rates to the collective behavior of customers. Global responsibility Consumer awareness. services. Sc.1 1. Current & Future Challenges in the 21st Century Quality Paradigm 3. Each one of them is explained briefly belowiii:Global Responsibility Our planet’s finite resources are being called upon by a growing percentage of people in the world. However. Globalization Globalization is the only force that has been on the study since 1996. Consumer Awareness Consumer behavior moves at “speed of the electron” pace in both positive and precipitously negative directions. fair operating practices. and waste that was once economically acceptable is becoming socially unconscionable. Earlier studies referred to globalization as the “800 pound gorilla” of forces. labor practices. EM/018 Page1 . and non-profit? Did he foresee the expansion of quality globally? Did he see a large scale realization of the importance of quality by leaders of all organizations? Or did he see all of these possibilities at once? i 2. Using input from 150 panelists in 40 countries. He said the 21 st century would be the century of quality. human rights. The breadth of global responsibility spans governance. has shifted since 1996 when Fa-2011/M. the workforce of the future. Juran (1904 – 2008) gave the quality community a compelling prophecy. government. the American Society of Quality (ASQ) study in 2011 has identified and prioritized eight forces of change. Economical order quantities of one and zero wait times will become the rule. namely. healthcare. The competitive advantage is likely to sway in favour of those countries. education. It demands the faculties to assessing the challenges in the paradigm of quality management in current and future scenario. consumer interests. Globalization.QITC Introduction Assignment . Its strength was twice that of the force that followed it on the list. societies and organisations that would embrace the stringent quality standards and adopt quality not as an act but as a habit. Aging population. What was it that he foresaw? Did he foresee the expansion of quality into every sector of the economy – manufacturing. 21st-century quality and Innovationii that are likely to evolve challenges in the 21st century. environment. New flexible manufacturing technologies will soon allow manufacturers to follow similar paths of mass customization.
if they fail to sense and respond. The cost of missing a cue from the market. and learning. Offering lower cost labour and creating demand. known or unknown. Organizations will find the need to provide greater considerations of time for learning and larger investments in keeping their workforce current. increasingly so in an information rich environment. or even market.1 globalization meant a huge opportunity for companies that could figure out how to capitalize huge new consumer markets. Quality is ultimately what the customer says it is. Being first to market will be where the riches will be won. This truth is shaping organizations. Aging Population Increasing life expectancies will challenge world resources and place increasing pressures on the cost of providing healthcare to a larger percentage of the world’s population. Industries will be born. for second place. Change and transformation will be the emerging tools of quality. become significant in our lives. and what the customer is willing to pay for. and bring products/services to the marketplace that excite customers. then clearly innovation is needed in today’s changing world. The Increasing Rate of Change Product lifecycles are short now. could be disastrous to producers. Innovation If innovation means the ability of a company to anticipate customer needs. Sc. Fa-2011/M. Consumer electronics have lifecycles of six months or less and will be shorter in the future. It is an immutable truth. and more so tomorrow. EM/018 Page2 . workplace. The Work force of the Future It will challenge our notions of talent. work. Global is simply the reality in which organizations must learn to compete and win.QITC Assignment . 21st Century Quality Control and improvement will not be sufficient for the 21st century. All this speed will require organizations to better anticipate the future and be prepared to respond to the customer’s feedback in lightning speed. industries. expressed or unexpressed. and disappear with increasing rapidity. and countries. Through all this evolution one truth has not changed. There will be little time. at today’s speed of information sharing.
1 4. it will be cogent for the organisations to adapting the stringent quality management techniques for harnessing “competitive advantage” for sustained growth in the 21st century global environment. once-dominant businesses will become marginal players. The future approaches with the force of a level-five hurricane.QITC Coping with the Challenges Assignment . and reinvent their processes. References: Fa-2011/M. and weaker ones will be swept into the dustbin of historyiv. Every challenge has a response and the forces of change enumerated above clearly demonstrate the need for embracing the quality management measures for competing in the global competition as under:Embracing quality at all levels of hierarchy (both management and workers) Application of latest quality management tools Quality Management Education at all Levels Web of Quality Management Training Institutions Stringent Government Regulations & their Implementation Quality awareness Campaigns Quality as a Right of the Customer Transparency in quality processes Larger role of quality in formulation of the strategy Taking advantage from the wisdom of the aging population Conclusion 5. making businesses reconfigure their strategies. “Future of Quality 2011”. Unless they adapt. Sc. reorganize their structures. Based on the future predicted by ASQ in its study. EM/018 Page3 . The global marketplace and domestic and international competition have made organizations around the world realize that their survival depends on high quality v.
Hertz Harry. iii iv v . 6th ed. ASQ. Quality Digest. 11. pp. Forrest. Quality Digest. 13-15.i ii 2011 Future of Quality Study. Thomson South-Western. ASQ. Evans R. pp. 2011 Future of Quality Study. US. pp. William. Jul 2011. Breyfogle III W. US. Feb 2008. Lindsay W. “The Future of Organizational Quality”. James. 2005. “The Quality System” in The Management and Control of Quality. “The Future of Quality Management”. India. 15.